<p>*Email valerie.montoya@rht(.com) for consideration* </p><p><br></p><p>Robert Half is seeking a <strong>Telecommunications Lead</strong> to support and oversee enterprise telecom infrastructure for a globally recognized arts and cultural organization. This role will be responsible for leading telecom operations, managing vendors, and driving modernization efforts across voice, data, and unified communications platforms.</p><p><br></p><p>5–10+ years of experience in telecommunications or unified communications</p><p>Proven experience leading or owning telecom environments in enterprise settings</p><p>Strong expertise in:</p><ul><li>VoIP technologies (SIP, RTP, call routing)</li><li>PBX systems (Cisco Call Manager, Avaya, or similar)</li><li>Unified communications platforms (e.g., Microsoft Teams Voice)</li></ul><p>Experience working with telecom carriers and managing vendor relationships</p><p>Solid understanding of networking fundamentals (QoS, VLANs, WAN/LAN)</p><p>Ability to troubleshoot complex voice and connectivity issues</p>
We are looking for an organized and customer-focused Teller to join our team in Monterey, California. This Contract to permanent position offers an excellent opportunity to grow within the banking industry while delivering exceptional service to clients. The ideal candidate will handle a variety of financial transactions and ensure smooth day-to-day operations in a retail banking environment.<br><br>Responsibilities:<br>• Process customer and business deposits, ensuring all documentation is complete and accurate while issuing receipts.<br>• Handle withdrawals, check cashing, and cash advances within authorized limits, referring complex cases to a supervisor as needed.<br>• Operate computer systems to manage account activities, resolve inquiries, and determine balances efficiently.<br>• Assist with night depository services, including logging bags, processing deposits, issuing receipts, and handling change orders.<br>• Monitor accounts for memos or holds and take necessary actions before completing transactions.<br>• Accept loan or installment payments, maintain accurate records, and forward payments for processing.<br>• Balance the cash drawer daily, verify amounts for the vault, and manage the daily cash supply.<br>• Provide excellent customer service by addressing concerns within your authority and escalating unresolved issues appropriately.<br>• Travel between branches to provide coverage for absent tellers when required.<br>• Support vault operations by assisting in opening, closing, and balancing currency and coin counts.
<p>Robert Half is seeking a motivated and customer-oriented Call Center Representative to join a dynamic team with a leading organization. The ideal candidate will be responsible for delivering high-quality customer service and support in a fast-paced call center environment.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Handle inbound and outbound calls in a professional and courteous manner</li><li>Address customer inquiries, resolve issues, and provide accurate information about products and services</li><li>Document all customer interactions and maintain accurate records in internal systems</li><li>Collaborate with team members and other departments to ensure efficient resolution of customer concerns</li><li>Meet or exceed established performance metrics, including call handle time and customer satisfaction scores</li><li>Remain up-to-date on company policies, procedures, and product knowledge</li></ul><p><br></p>
<p>Join our team as a Call Center Representative and play a key role in delivering outstanding customer support. We are seeking customer-focused professionals with excellent communication skills to represent our company in a fast-paced contact center environment. Ideal for recent college graduates or individuals with at least one year of strong customer service or call center experience. Offers significant opportunities for advancement within the company. You will be working Monday to Friday onsite.</p><p><br></p><p>Responsibilities:</p><ul><li>Handle a high volume of inbound and/or outbound customer calls in a professional manner.</li><li>Provide prompt, accurate, and courteous responses to customer inquiries regarding products, services, or account information.</li><li>Resolve customer issues efficiently by identifying the cause of problems, selecting and explaining the best solutions, and following up to ensure resolution.</li><li>Maintain detailed and accurate customer records in the company’s system.</li><li>Consistently meet or exceed individual and team performance metrics related to quality, productivity, and customer satisfaction.</li><li>Collaborate with team members and management to improve processes and customer experience.</li></ul><p><br></p>
<p>A busy contact center in the downtown Baltimore area is hiring <strong>Call Center Representatives</strong> to manage high-volume inbound calls, assist customers, and provide accurate information.</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Handle incoming customer calls and document interactions</li><li>Resolve customer issues with a professional and courteous approach</li><li>Update customer accounts and follow scripted messaging</li><li>Escalate unresolved issues to supervisors as needed</li></ul>
<p>Do you enjoy helping people and solving problems? Are you a confident communicator who thrives in a fast‑paced environment? We’re looking for a friendly, reliable Call Center Agent to join a team in Mechanicsburg, PA and deliver outstanding customer experiences every day. If you’re customer‑focused, motivated, and ready to grow—this could be the role for you!</p><p><br></p><p><strong>What You’ll Do</strong></p><ul><li>Handling inbound and/or outbound calls with professionalism and empathy</li><li>Assisting customers with questions, requests, and issue resolution</li><li>Accurately documenting interactions in our system</li><li>Following call scripts, policies, and quality standards</li><li>Meeting performance goals for call quality, attendance, and productivity</li><li>Collaborating with team members and supervisors to improve service delivery</li><li>Maintaining a positive, customer‑focused attitude at all times</li></ul><p><br></p>
We are looking for an experienced Senior Customer Service Representative to join our team on a long-term contract basis. Based in Irvine, California, this role involves coaching, training, and supporting customer service teams to achieve excellence in performance and customer satisfaction. The ideal candidate is passionate about fostering growth and enhancing service quality.<br><br>Responsibilities:<br>• Evaluate and monitor customer service calls to ensure compliance, accuracy, and exceptional customer experiences.<br>• Provide timely feedback and coaching to improve team performance in sales and service.<br>• Develop and facilitate dynamic training programs, workshops, and interactive role-playing sessions.<br>• Partner with leadership to identify key training areas and implement improvement strategies.<br>• Analyze performance metrics and trends, delivering actionable insights to management.<br>• Cultivate a positive team environment that encourages growth and motivation.<br>• Ensure adherence to organizational standards and customer service best practices.<br>• Stay updated on industry trends and apply them to enhance training processes.<br>• Collaborate with cross-functional teams to optimize customer service operations.
We are looking for an experienced Call Center Specialist to join our team on a contract basis in Charlotte, North Carolina. In this role, you will be responsible for delivering exceptional customer service, managing inquiries, and maintaining accurate records. This position requires strong communication skills and proficiency in customer service tools and software.<br><br>Responsibilities:<br>• Respond to customer inquiries via phone or email with professionalism and efficiency.<br>• Maintain detailed records of customer interactions using systems such as Salesforce and Excel.<br>• Follow established call scripts to ensure consistent and high-quality communication.<br>• Escalate complex issues or leads to supervisors or specialized departments when necessary.<br>• Provide accurate information about products, services, and quotations to customers.<br>• Address complaints and resolve issues to ensure customer satisfaction.<br>• Collaborate with team members to enhance service delivery and improve customer experiences.<br>• Ensure compliance with company policies and procedures during all interactions.<br>• Utilize CRM tools to manage customer relationships and track service performance.<br>• Stay updated on system tools like SAP and Salesforce to improve operational efficiency.
We are looking for a dedicated Switchboard Operator to join our team in Seattle, Washington. In this role, you will handle high-volume communication tasks within a hospital environment, ensuring efficiency and attention to detail in every interaction. This is a long-term contract position offering a unique opportunity to contribute to critical hospital operations.<br><br>Responsibilities:<br>• Manage and transfer a high volume of incoming calls across the hospital system with care and accuracy.<br>• Promptly activate and announce emergency codes, such as medical emergencies or fire alarms, with precision and urgency.<br>• Respond effectively to high-pressure situations, including initiating lockdown procedures as needed.<br>• Create and manage communication pages using a ticket-based system to ensure timely delivery.<br>• Support patient communication needs, including calls placed through bedside systems.<br>• Deliver clear and detail-oriented overhead announcements to maintain smooth hospital operations.<br>• Adhere to established emergency protocols and hospital procedures, ensuring consistent and accurate communication.