191 results for Technical Support Analyst jobs

CAD Systems Analyst

Daytona Beach, FL
onsite
Temporary
0 - 0 USD / Yearly
We are seeking an experienced Application Support Analyst to support and maintain our county’s public safety dispatch and operations systems. The core platform is already implemented, and this role will serve as the dedicated internal resource responsible for ongoing system support, optimization, and integration work across police, fire, EMS, and the communications center. Responsibilities<ul><li>Serve as the primary internal owner of the public safety application platform (CAD or similar).</li><li>Provide day‑to‑day application support, troubleshooting, and system analysis.</li><li>Monitor and maintain backend data feeds, interfaces, and integrations across multiple agencies.</li><li>Support configuration, enhancements, upgrades, and new service connections as the platform evolves.</li><li>Work closely with dispatchers, call‑takers, and communications center leadership to understand workflows and translate operational needs into technical requirements.</li><li>Collaborate with IT teams and external vendors to resolve issues and ensure system stability and performance.</li></ul>
2026-03-10T00:00:00Z

Service Specialist

West Henrietta, NY
onsite
Temporary
22 - 22 USD / Hourly
We are looking for a Service Specialist to join our team on a long-term contract basis in West Henrietta, New York. This position focuses on delivering exceptional service to clients who utilize Bill Pay powered by Bill, ensuring they are guided through the registration process and supported with any inquiries about the product. The role combines high-volume outbound calling with opportunities to contribute to process improvements and mentor less experienced team members. Responsibilities: • Conduct high-volume outbound calls to clients enrolled in Bill Pay powered by Bill, assisting them with registration and addressing product-related questions. • Provide quality service to clients by resolving inquiries and ensuring compliance with established Service Level Agreements. • Develop and maintain a working knowledge of Paychex products, industry policies, and procedures. • Identify and propose process improvement opportunities to enhance efficiency and client satisfaction. • Utilize systems and software platforms, including Salesforce and Flex, to document interactions and manage workflows effectively. • Mentor and support less experienced team members, fostering a collaborative and productive work environment. • Perform accurate data input while managing priorities and maintaining strong organizational skills. • Follow up on outstanding items to ensure timely resolution and completion. • Demonstrate proficiency in using software tools to facilitate tasks like data management and document scanning.
2026-03-18T00:00:00Z

Customer Outreach & Communications Support-Level 2 - Expe...

North Palm Beach, FL
onsite
Temporary
20 - 23 USD / Hourly
We are looking for an experienced Customer Outreach & Communications Support specialist to join our team in Juno Beach, Florida. In this long-term contract position, you will play a vital role in building relationships with property owners, ensuring clear communication throughout project lifecycles, and maintaining compliance with established outreach policies. This role is ideal for someone with a strong background in community engagement and documentation management, who thrives in a collaborative environment. Responsibilities: • Conduct outreach to property owners to discuss project scope, proposed equipment placement, and gain agreement to proceed. • Maintain accurate documentation of customer agreements, property acknowledgments, and project communications. • Ensure compliance with approved outreach policies, procedures, and materials. • Collaborate closely with the Customer Outreach Specialist or Manager to enhance community awareness initiatives. • Facilitate communication throughout all stages of the project to keep stakeholders informed and engaged. • Manage project-specific documentation, including easements and agreements, to ensure smooth operations. • Monitor and report timesheets, expenses, and other administrative workflows in line with approved guidelines. • Support onboarding processes for new team members and ensure adherence to organizational standards. • Address customer inquiries promptly and courteously, ensuring high-quality service delivery. • Assist in validating outreach plans and ensuring alignment with organizational goals.
2026-03-24T00:00:00Z

IT Support

Grand Prairie, TX
onsite
Contract / Temporary to Hire
18 - 21 USD / Hourly
TIER 1 TECHNICAL SUPPORT REPRESENTATIVEThis role is ideal for someone who enjoys working with technology and supporting customers through technical issues. The position involves daily interaction with users who need help resolving problems with their computers, applications, and connectivity. RESPONSIBILITIES<ul><li>Serve as the primary contact for incoming technical support requests through phone, email, and online channels.</li><li>Troubleshoot Windows 10, email systems, Office 365 tools, internal CRM applications, and basic network connectivity issues.</li><li>Ask clear, targeted questions to understand user problems and determine the most effective solution.</li><li>Document all support interactions in a clear, accurate, and complete manner.</li><li>Research recurring issues and contribute to internal knowledge resources.</li><li>Support continuous improvement efforts by identifying common technical trends.</li><li>Participate in ongoing training to expand both technical and customer service skills</li></ul>
2026-03-20T00:00:00Z

IT Support

Chattanooga, TN
onsite
Temporary
22 - 25 USD / Hourly
We are looking for a skilled IT Support specialist to provide comprehensive assistance and management of IT systems and business applications for a financial institution. This role requires a hands-on approach to troubleshooting, maintaining software and hardware, and ensuring systems comply with industry standards. This is a long-term contract position based in Chattanooga, Tennessee, offering the opportunity to support critical IT functions and contribute to the organization's efficiency. Responsibilities: • Deliver daily technical support to staff, addressing hardware, software, and connectivity issues. • Assist in managing and maintaining business applications, including loan management systems and vendor databases. • Monitor and ensure compliance with data security protocols and financial regulations. • Collaborate with management to optimize the use of IT systems and applications. • Coordinate with vendors to troubleshoot application issues and ensure timely data transfers. • Develop and implement IT policies, procedures, and best practices in collaboration with the leadership team. • Lead small-scale technology projects, such as software installations, system integrations, and infrastructure enhancements. • Oversee training initiatives to enhance staff proficiency in IT tools and cybersecurity awareness. • Manage user access, permissions, and security protocols, including onboarding and offboarding processes. • Maintain IT equipment inventory and ensure regular system updates and backups.
2026-03-26T00:00:00Z

Application Support

Addison, TX
onsite
Temporary
35.625 - 41.25 USD / Hourly
We are looking for an experienced Application Support Engineer to join our team on a contract basis in Addison, Texas. In this role, you will focus on providing technical expertise and support for a variety of business applications within the retail industry. This position requires a proactive problem solver who can effectively communicate technical concepts to both technical and non-technical users. Responsibilities: • Provide technical support and troubleshooting for business applications, including NetSuite, Point-of-Sale systems, and warehouse management platforms. • Collaborate with users to identify, analyze, and resolve application-related issues efficiently. • Deliver training sessions and create instructional materials for software users in both classroom and virtual settings. • Maintain a strong understanding of accounting principles to assist with systems managing accounts receivable, accounts payable, inventory, and payroll. • Work closely with franchise partners and stakeholders to ensure smooth implementation and operation of applications. • Develop and sustain technical knowledge across various business systems to support organizational needs. • Ensure timely and quality solutions are provided to clients, emphasizing excellent customer service. • Analyze data effectively to present insights and resolve technical challenges. • Travel domestically and internationally as required to support business operations. • Protect sensitive information with discretion and professionalism while adhering to organizational policies.
2026-03-10T00:00:00Z

Technical Program Manager III (Contractor)

Philadelphia, PA
onsite
Temporary
56 - 62 USD / Hourly
OverviewSeeking a Technical Program Manager III to support wireless (cellular) and WiFi initiatives tied to customer experience, lab testing insights, and retail user feedback.This is a program‑level coordination role, focused on ownership and execution across multiple in‑flight sub‑projects rather than launching net‑new initiatives. The environment requires someone who is highly organized, proactive, and accountable, with strong communication and follow‑through.This is an onsite‑heavy role in Philadelphia and is considered a replacement due to prior performance gaps, making ownership and reliability critical. Key Responsibilities<ul><li>Program manage multiple small to mid‑sized sub‑projects under broader wireless/WiFi initiatives</li><li>Track progress across active workstreams; identify risks, gaps, and dependencies</li><li>Create, manage, and maintain Jira tickets and Epics</li><li>Ensure work is clearly documented and visible</li><li>Coordinate across technical, business, lab, and customer experience stakeholders</li><li>Maintain clear documentation and updates (Confluence as needed)</li><li>Produce status updates and occasional presentations for leadership</li><li>Ensure execution aligns with customer experience goals, informed by lab testing and retail user feedback</li><li>Drive accountability to ensure nothing falls through the cracks</li></ul>
2026-03-23T00:00:00Z

Technical D365 BC Business Analyst

Saint Peters, MO
onsite
Temporary
60 - 65 USD / Hourly
Our client seeks an experienced Technical D365 Business Central (BC) Business Analyst to bridge the gap between Phase 1 and Phase 2 of their D365 BC implementation. Having recently gone live with core modules, they are experiencing a ticket backlog with their implementation partner and are seeking to optimize their internal use of BC and fast-track Phase 2 preparation. This role will work in close collaboration with 12 departmental stakeholders, each with specialized training in their functional areas of BC. Key Responsibilities: • Serve as a technical liaison between business stakeholders and the D365 BC system, ensuring optimal use and understanding of functionality in each department. • Remediate incoming ticket backlog, prioritizing, triaging, and fixing functional and technical issues to reduce dependency on costly external partners. • Partner with stakeholders to train, support, and drive adoption, ensuring users become power users of BC within their domains. • Analyze business processes, document workflows, and identify opportunities for further automation and efficiency using D365 BC capabilities. • Gather, document, and translate business requirements for future enhancements and upcoming Phase 2 initiatives. • Proactively test and troubleshoot system issues and enhancements, collaborating with IT and vendors as needed. • Create system documentation, process guides, and user training materials for functional teams. • Track, report, and communicate project progress and issue resolution status to stakeholders and leadership.
2026-03-20T00:00:00Z

Technical Project Manager

New York, NY
onsite
Permanent
150000 - 175000 USD / Yearly
Position Overview We are seeking a high‑performing Technical Project / Program Manager with 5+ years of experience delivering complex, cross‑functional initiatives within fast-paced financial or trading environments. This individual will operate at the intersection of engineering, data, and investment workflows—driving clarity, alignment, and disciplined execution across multiple teams. The ideal candidate combines strong technical fluency with a sharp business mindset, enabling them to translate strategic objectives into scalable, reliable solutions across the firm. Key Responsibilities Lead end‑to‑end delivery of technical projects and programs, including scoping, planning, execution, release coordination, and post‑launch support. Partner with engineering, data, investment, and business stakeholders to define requirements, timelines, and measurable success criteria. Maintain execution rigor by building project plans, managing dependencies, identifying risks, and ensuring high‑quality, on‑time delivery. Translate business and financial requirements into actionable technical deliverables—and convert technical concepts into clear business language. Proactively identify bottlenecks, trade‑offs, and process gaps; provide data‑driven recommendations to stakeholders and leadership. Coordinate program‑level planning across multiple related initiatives, aligning priorities and optimizing sequencing. Enhance delivery processes, tooling, and reporting frameworks to improve transparency and operational efficiency. Communicate effectively with stakeholders at all organizational levels, including senior leadership and investment teams. Ensure all initiatives comply with relevant regulatory, security, and operational standards typical of financial institutions. Run team or project-level ceremonies (Scrum, stand-ups, retros), monitoring metrics such as velocity and throughput. Qualifications 5+ years as a Technical Project Manager, Program Manager, or similar role within financial services, fintech, trading, banking, or asset management. Strong technical acumen and comfort partnering with engineering, architecture, and data teams (e.g., APIs, data pipelines, cloud platforms, SDLC). Proficiency with tools such as Jira, Confluence, and other agile/project management systems; experience with diagramming tools (e.g., Lucidchart). Hands-on experience with Agile methodologies (Scrum, Kanban) and related ceremonies; Scrum Master certification is a plus. Proven success delivering complex, high-impact initiatives in dynamic, high-accountability environments. Robust understanding of project and program management methodologies (Agile, Kanban, Waterfall, or hybrid models). Excellent organizational skills with the ability to manage multiple priorities in parallel. Strong analytical mindset; comfortable working with metrics, KPIs, and data-driven decision-making. Exceptional verbal and written communication skills. Preferred: experience supporting multi-strategy hedge funds, systematic/quantitative trading teams, or investment technology platforms. Preferred: familiarity with software engineering concepts or programming fundamentals. Preferred: understanding of portfolio management systems, trade execution workflows, or order management systems.
2026-03-26T00:00:00Z

Technical Project Manager

New York, NY
onsite
Temporary
61.75 - 71.5 USD / Hourly
We are looking for a skilled Technical Project Manager to oversee and drive the successful delivery of IT projects in a dynamic and fast-paced environment. Based in New York, New York, this role requires a proactive leader who can manage multiple initiatives while facilitating cross-functional collaboration and ensuring alignment with business objectives. This is a long-term contract position offering an excellent opportunity to contribute to impactful projects within the IT software industry. Responsibilities: • Develop and implement comprehensive project plans, including timelines, milestones, and resource allocation, to ensure successful project execution. • Collaborate with cross-functional teams to align project goals with organizational objectives and maintain seamless communication. • Monitor project progress, identify risks, and implement strategies to mitigate potential issues while ensuring adherence to deadlines. • Facilitate Agile Scrum practices to improve team efficiency and deliver high-quality outcomes. • Utilize tools such as Atlassian Jira to track project performance and provide transparent reporting to stakeholders. • Maintain strong relationships with stakeholders by providing regular updates, clear documentation, and transparent communication. • Analyze and interpret complex engineering requirements to align with broader business goals. • Ensure compliance with established processes and standards, including PMP and IT project management best practices. • Continuously enhance knowledge of industry trends and emerging technologies to drive innovative solutions. • Support team development and resolve obstacles to maintain project momentum.
2026-03-25T00:00:00Z

Help Desk

Gramercy, LA
onsite
Temporary
20 - 24 USD / Hourly
Key Responsibilities<ul><li>Serve as the first point of contact for all technical support requests via phone, email, and ticketing system.</li><li>Troubleshoot and resolve issues related to workstations, printers, mobile devices, and basic network connectivity.</li><li>Provide support for Windows operating systems, Microsoft 365 applications, and standard hardware/software.</li><li>Escalate advanced or unresolved issues to Tier 2/3 teams following documented procedures.</li><li>Maintain accurate records of issues, resolutions, and user interactions in the ticketing system.</li><li>Assist with user account setup, password resets, and basic system administration tasks.</li><li>Deliver friendly, efficient, and detail-oriented customer service to all employees.</li></ul>
2026-03-09T00:00:00Z

Customer Success Specialist

Champlin, MN
onsite
Permanent
45000 - 55000 USD / Yearly
We are looking for a dedicated Customer Success Specialist to join our team in Champlin, Minnesota. In this role, you will play a vital part in ensuring customer satisfaction by providing accurate information, responding to inquiries, and maintaining attentive relationships. This position offers the opportunity to collaborate with the sales team and contribute to a positive customer experience. Responsibilities: • Collaborate with the sales team to consistently meet customer service expectations and ensure satisfaction. • Provide detailed and accurate information on pricing, inventory availability, shipping costs, and delivery timelines. • Handle customer inquiries, prepare quotations, and initiate purchase orders with precision. • Process orders, changes, and returns in accordance with company policies and procedures. • Foster strong relationships with customers by delivering friendly and attentive support. • Calculate pricing, discounts, shipping fees, and sales margins efficiently. • Investigate and resolve customer concerns such as product quality issues or shipment delays. • Recommend additional products and services to customers and close sales opportunities. • Perform administrative tasks, including maintaining customer records and organizing order documentation.
2026-03-02T00:00:00Z

Customer Success Specialist

Battle Creek, MI
onsite
Contract / Temporary to Hire
17.4135 - 21.5 USD / Hourly
We are looking for a dedicated and resourceful Customer Success Specialist to join our team in Battle Creek, Michigan. In this contract-to-permanent role, you will provide exceptional customer service and administrative support within a manufacturing company. This position offers the opportunity to grow with the organization and transition to a permanent role as the company continues to expand. This role is 100% onsite, M-F 8am-5pm. Responsibilities:• Respond to customer inquiries via phone and email, ensuring prompt and accurate resolutions.• Deliver detailed product information and address customer concerns to maintain satisfaction.• Support order processing by managing documentation and performing clerical tasks.• Organize and maintain office systems to ensure a smooth workflow.• Collaborate effectively with team members and management to meet business objectives.• Uphold a clean and organized workspace, contributing to a productive environment.• Utilize accounting software to support administrative functions without performing accounting tasks.• Ensure timely communication and follow-up with customers regarding requests and complaints.• Adapt to changing priorities and operate independently to meet deadlines.
2026-03-24T00:00:00Z

Customer Success Specialist

Omaha, NE
onsite
Temporary
21 - 25 USD / Hourly
WHAT WE’RE LOOKING FOR We’re seeking someone who brings professionalism, patience, and genuine care to every customer interaction. In this role, you’ll be the first point of contact for incoming calls and emails—supporting customers with status updates, questions, general inquiries, and the occasional grievance. You’ll handle a high volume of calls, route inquiries to the right team members, and enter accurate information into our systems.
2026-03-26T00:00:00Z

IT Helpdesk

New York, NY
onsite
Permanent
65000 - 75000 USD / Yearly
We are looking for an experienced IT Helpdesk specialist to join our team in New York, New York. This role requires working on-site five days a week, providing comprehensive technical support to approximately 350 users both locally and remotely. The ideal candidate will bring a strong background in Microsoft technologies and a proactive approach to troubleshooting and problem-solving. Responsibilities: • Deliver timely and effective technical support to local and remote users, addressing hardware, software, and network issues. • Manage and maintain Microsoft Active Directory and Entra Identity systems to ensure seamless user access and security. • Configure, deploy, and support Windows 365 Cloud PCs and Microsoft Surface or Lenovo X1 Carbon laptops. • Administer Microsoft Intune and Group Policy to oversee device management and security policies. • Provide support for Microsoft Office Suite applications, ensuring optimal functionality for end users. • Troubleshoot and resolve VPN connectivity problems to ensure secure and reliable remote access. • Utilize ticketing systems to track, prioritize, and resolve service desk requests efficiently. • Offer assistance with specialized software such as Bluebeam, TeamViewer, and Sage 50 Accounting Software as needed. • Collaborate with team members to enhance IT processes and improve overall user experience. • Maintain detailed documentation of issues, solutions, and system configurations for future reference.
2026-03-17T00:00:00Z

End User Migration Technician

Cincinnati, OH
remote
Temporary
38 - 44 USD / Hourly
We are looking for an experienced End User Migration Technician to join our team on a contract basis in Cincinnati, Ohio. In this role, you will provide critical technical support for hardware and software installations, ensuring seamless operations for end users. The ideal candidate will possess a strong background in computer hardware and associated technologies, paired with excellent troubleshooting skills. Responsibilities: • Install, configure, and troubleshoot computer hardware and associated devices to ensure optimal functionality. • Provide technical assistance for Apple and Dell technologies, addressing user concerns and resolving issues efficiently. • Perform cable installations and maintain proper connectivity for devices. • Assist with hardware migration tasks, ensuring seamless transitions for end users. • Conduct diagnostic tests and implement solutions to resolve hardware-related problems. • Collaborate with team members to deliver timely and effective technical support. • Maintain accurate documentation of installations, configurations, and repairs. • Ensure compliance with company standards and protocols during all technical operations. • Educate end users on the proper use of hardware and software tools. • Monitor and report on the status of hardware systems to ensure consistent performance.
2026-03-26T00:00:00Z