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202 results for Technical Support Analyst jobs

Customer Service Specialist

Ontario, CA
onsite
Temporary / Contract
22 - 26 USD / Hourly
Our company is seeking a contract Customer Service Specialist to support daily customer interactions and help ensure a positive service experience. This role is ideal for someone who is detail-oriented, organized and passionate about helping customers resolve questions and concerns in a fast-paced environment. Key Responsibilities: Respond to customer inquiries by phone, email and chat in a professional and timely manner Resolve customer issues related to orders, accounts, billing or service requests Maintain accurate records of customer interactions in company systems Escalate complex issues to the appropriate internal team when needed Provide product and service information to customers Support administrative tasks related to customer accounts and service operations Follow company procedures and service standards to ensure customer satisfaction
2026-07-13T00:00:00Z

Customer Service Specialist

Neenah, WI
onsite
Temporary / Contract
18 - 20 USD / Hourly
We are looking for a customer-focused Customer Service Specialist to support lead engagement and client communication for a contract position based in Wisconsin. In this role, you will connect with prospective customers, respond quickly to inquiries, and help guide opportunities forward through consistent outreach and thoughtful follow-up. The ideal candidate brings strong communication skills, sound judgment, and the ability to stay organized while managing multiple conversations in a fast-paced environment. This opportunity is well suited for someone who enjoys building relationships, solving problems, and contributing to a positive customer experience. Responsibilities:• Respond to incoming inquiries in a timely manner and maintain steady follow-up to keep prospects engaged throughout the process.• Develop positive relationships with prospective clients by understanding their needs, addressing concerns, and creating confidence in the service experience.• Record, organize, and update lead interactions accurately within company systems to ensure clear visibility into activity and next steps.• Coordinate appointments and support movement of promising opportunities through the sales pipeline.• Work closely with internal partners to deliver a smooth and consistent experience for customers at every stage of engagement.• Handle email and phone communications with care while managing multiple browser-based tools and customer records.• Assist customers with general service questions and basic connectivity-related concerns, escalating issues when appropriate.• Build knowledge of industry practices, internal workflows, and relevant market information to improve service quality and effectiveness.
2026-06-24T00:00:00Z

Customer Service Specialist

Greensboro, NC
onsite
Temporary / Contract
19.1805 - 22.209 USD / Hourly
We are looking for a highly skilled Customer Service Specialist to join our team in Greensboro, North Carolina. This is a long-term contract position ideal for someone passionate about delivering exceptional service and resolving customer inquiries efficiently. The successful candidate will thrive in a fast-paced call center environment and demonstrate expertise in handling multi-line phone systems and data entry. Responsibilities: • Provide superior customer service by addressing inquiries and resolving complaints with professionalism and efficiency. • Handle inbound calls in a high-volume call center setting while ensuring customer satisfaction. • Operate multi-line phone systems to manage and prioritize incoming calls effectively. • Perform accurate data entry to document customer interactions and maintain records. • Collaborate with team members to ensure seamless communication and service delivery. • Utilize Windows PC systems to access and update customer information. • Maintain a thorough understanding of company policies to provide consistent and accurate information. • Identify and escalate unresolved issues to appropriate departments for further assistance. • Monitor call center operations and contribute to process improvement initiatives. • Uphold a positive and helpful attitude while managing challenging situations with customers.
2026-06-24T00:00:00Z

IT Field Service Technician

East Hartford, CT
onsite
Permanent / Full Time
58000 - 68000 USD / Yearly
We are looking for an IT Field Service Technician to deliver hands-on technical support for clients across East Hartford, Connecticut and the surrounding area. This position is ideal for someone who enjoys working directly with users, resolving a wide range of infrastructure and desktop issues, and maintaining a high standard of service in the field. The role combines on-site troubleshooting, system setup, and clear documentation to help keep client environments stable, secure, and efficient. Responsibilities: • Travel to customer sites within the local service area to diagnose and resolve technical issues on-site. • Deploy, configure, and support Windows-based computers, including both hardware components and installed applications. • Install and troubleshoot networking equipment such as switches, routers, firewalls, wireless systems, printers, and related peripherals. • Investigate and resolve server-side problems involving Windows Server environments, Active Directory, and connected services. • Maintain accurate service records, update support tickets, and communicate progress to clients using service management and documentation tools. • Participate in an after-hours support rotation several times per year to assist with urgent client needs outside standard business hours. • Provide general technical assistance as needed and contribute to additional field service tasks assigned by leadership.
2026-06-26T00:00:00Z

Operations Support

Albany, NY
onsite
Temporary to Hire
19 - 20 USD / Hourly
If you’re looking to join a team that genuinely values its employees, supports its customers, and makes a positive impact in the community—this could be a great fit. Schedule & FlexibilityThis is a full-time position based on a 40-hour workweek:<ul><li>8-hour shifts with a 30-minute unpaid lunch</li><li>Scheduled within hours of operation: Monday–Friday, 7:00 AM–7:00 PM</li><li>Rotating schedule includes every other Saturday (8:00 AM–2:00 PM)</li><li>Sunday off plus one additional scheduled day off during the week</li></ul>Remote flexibility: Potential for remote work after successful training and at least six (6) months of on-site employment. Position OverviewAs a Customer Service Representative, you’ll be a key point of contact for customers, providing support primarily over the phone. This role combines customer service, problem-solving, and relationship-building in a fast-paced environment.You’ll assist with account-related inquiries, resolve issues, and guide customers through available services—delivering a positive, solutions-focused experience with every interaction. Key Responsibilities<ul><li>Handle a variety of customer inquiries with a focus on first-call resolution (online access, account questions, payments, transactions, etc.)</li><li>Process account updates and transactions accurately and efficiently</li><li>Support customers with account setup, maintenance, and issue resolution</li><li>Assist with payments, transfers, and dispute-related requests</li><li>Provide clear, helpful information on services, tools, and offerings</li><li>Use sound judgment to resolve issues and make customer-focused decisions within guidelines</li><li>Handle sensitive or complex conversations with professionalism and care</li><li>Ensure all interactions align with internal policies and compliance standards</li><li>Stay current on systems, tools, and service updates</li></ul>
2026-06-12T00:00:00Z

Workday Testing Analyst

Norristown, PA
remote
Temporary / Contract
0 - 0 USD / Yearly
We are looking for a skilled Workday Testing Analyst to join our team in King of Prussia, Pennsylvania. In this long-term contract position, you will play a pivotal role in ensuring the accuracy and compliance of system changes, particularly related to Workday purge functionality and data retention processes. Your expertise will contribute to maintaining high standards of performance, reliability, and security within the Workday system. Responsibilities: • Develop and implement comprehensive test plans and procedures for Workday integrations and purge functionality. • Create detailed test scripts and generate test data to ensure accurate validation of system processes. • Oversee all testing activities, including execution, documentation, and tracking of issues. • Validate data retention processes and purge logic within Workday to ensure compliance with organizational policies. • Conduct usability testing to evaluate system performance, scalability, reliability, and security. • Document and monitor testing progress and results, providing detailed reports to stakeholders. • Collaborate closely with configuration and compliance teams to ensure thorough testing coverage. • Participate in project meetings and deliver status updates to managers and team leads. • Escalate any testing-related issues promptly to ensure timely resolution. • Maintain a structured and organized approach to testing tasks, adhering to deadlines and project goals.
2026-06-15T00:00:00Z

Technical Program Manager II (Contractor)

Irvine, CA
onsite
Temporary / Contract
60 - 65 USD / Hourly
Technical Program Manager II (Contract)Employment Type: Long Term Contract, Potential for Extension or ConversionLocation: Irvine, CA | Onsite/HybridPay: Available on W2 Position OverviewSeeking an experienced Technical Program Manager II to lead and manage complex, enterprise-level IT programs composed of multiple, cross-functional projects. This role is responsible for driving program strategy, aligning initiatives with business objectives, and ensuring successful delivery within scope, timeline, and budget.This position requires strong leadership, deep expertise in project and program management, and the ability to partner with both technical and business stakeholders to deliver large-scale initiatives—particularly within information security, compliance, and audit environments.Key Responsibilities<ul><li>Manage one or more highly complex, enterprise-wide IT programs consisting of multiple projects</li><li>Develop and execute program strategies aligned with business goals and enterprise priorities</li><li>Oversee project integration, ensuring alignment across scope, timelines, and budgets</li><li>Track key milestones and provide guidance and direction to Project Managers</li><li>Communicate program updates, risks, and changes to IT leadership, business stakeholders, and executive teams</li><li>Partner with senior leadership to identify and prioritize opportunities for leveraging technology to meet organizational objectives</li><li>Ensure delivery of program initiatives on time, within budget, and aligned to business and strategic requirements</li><li>Support large-scale enterprise security audit efforts and ensure organizational readiness</li><li>Drive compliance with audit findings, remediation efforts, and ongoing process adherence</li><li>Coordinate development of technical documentation, including system diagrams and architecture artifacts</li></ul>
2026-06-15T00:00:00Z

IT Support

Dallas, TX
onsite
Temporary / Contract
26 - 29 USD / Hourly
Position SummaryA growing healthcare technology organization is seeking two Help Desk Support professionals to assist with a large-scale employee onboarding and systems integration initiative. These roles will provide hands-on technical support for new users, ensuring a smooth transition into company applications, devices, and access management platforms during a high-volume onboarding project. POSITION TITLE: Help Desk Support Analyst (2 Openings)LOCATION: Dallas, TX (Onsite 5 Days per Week)SALARY: $26 - $29/hourDURATION: 6-Month Contract possible extensions RESPONSIBILITIES<ul><li>Provide day-one technical support for newly onboarded employees, including account access, email setup, and application configuration.</li><li>Create, modify, and troubleshoot user accounts within Active Directory, Azure AD, Microsoft 365, and identity management platforms.</li><li>Assist employees with password resets, account lockouts, multi-factor authentication enrollment, and single sign-on setup.</li><li>Support Windows and Mac devices, including workstation deployments, software installations, VPN connectivity, Wi-Fi access, and printer troubleshooting.</li><li>Monitor and update help desk tickets, document resolutions, and escalate complex incidents to higher-level support teams when necessary.</li></ul>
2026-07-02T00:00:00Z

IT Support

Phoenix, AZ
onsite
Temporary / Contract
23.75 - 27.5 USD / Hourly
We are looking for a detail-oriented IT Support specialist to provide dependable technical assistance and hands-on infrastructure support for a growing organization in Phoenix, Arizona. This Long-term Contract opportunity is ideal for someone who combines strong help desk experience with practical networking knowledge across switching, routing, firewalls, and Microsoft-based environments. The role will support daily operations while also contributing to network administration activities tied to organizational acquisition efforts, with a schedule that generally aligns with daytime business hours and may start earlier to support East Coast teams. Responsibilities: • Deliver timely technical support for end users by diagnosing and resolving hardware, software, and access-related issues across the IT environment. • Maintain and troubleshoot network infrastructure, including switching and routing equipment, to promote stable and secure connectivity. • Administer and support firewall technologies, including Palo Alto solutions, by assisting with configuration, monitoring, and issue resolution. • Manage user accounts, permissions, and directory services within Microsoft and Active Directory environments. • Assist with backup processes and recovery readiness to help protect business-critical systems and information. • Support computer hardware setup, upgrades, and replacement activities for desktops, laptops, and related equipment. • Contribute to configuration management and documentation efforts to improve consistency and visibility across supported systems. • Provide network administration support related to organizational acquisition activity, helping integrate and maintain infrastructure as needed.
2026-07-14T00:00:00Z

IT Support

Munster, IN
onsite
Temporary / Contract
17.4135 - 20.163 USD / Hourly
We are looking for a detail-oriented IT Support specialist to join a contract assignment, providing high-quality technical assistance in a user-focused environment. This role supports employees during a Microsoft 365 deployment, helping maintain productivity and a positive support experience across the organization. The ideal candidate brings strong desktop support knowledge, communicates effectively with users at every level, and can resolve issues through both remote and onsite assistance when needed. Responsibilities: • Deliver personalized technical support to end users during the Microsoft 365 rollout, ensuring a smooth and efficient experience. • Respond to support requests, diagnose problems, and resolve desktop, software, and application issues in a timely manner. • Troubleshoot technical concerns remotely and travel onsite when necessary to provide hands-on assistance. • Assist users with Microsoft 365 and Office 365 functionality, including identifying and resolving application-related issues. • Install, remove, and configure software while addressing compatibility or performance problems on desktop systems. • Follow documented support procedures and maintain accurate records of incidents, actions taken, and resolutions. • Escalate advanced or unresolved problems to internal IT or desktop support teams for further investigation. • Provide detail-oriented, customer-focused service while supporting staff members, leadership, and executive-level users. • Support workstation setup and maintenance activities, including desktop hardware, imaging, and Windows 10 environments.
2026-07-08T00:00:00Z

Client Operations Specialist

San Francisco, CA
onsite
Permanent / Full Time
75000 - 85000 USD / Yearly
For additional information or questions about this opportunity, feel free to reach out to Jennifer Fukumae via email or LinkedIn. Job Title: Client Operations Specialist Location: San Francisco; HybridSalary: $75-80k + Bonus Robert Half is teaming up with a dynamic Registered Investment Advisor (RIA) firm on the hunt for a driven Client Operations Specialist. If you're looking for a place where you can grow in Operations or take the path towards a Lead Advisor role, this is the perfect opportunity! Join a collaborative, client-focused firm that values community engagement and offers real potential for career advancement. Responsibilities:<ul><li>Collaborate with the Advisory Group and Client Services Team to gain expertise and actively engage in all aspects of the wealth management process.</li><li>Collect and organize client data, including personal and financial goals, to support comprehensive planning.</li><li>Review and analyze client financial documents to assess their current financial position.</li><li>Assist in creating and developing client financial plans, investment policy statements, and detailed portfolio reports.</li></ul>
2026-07-11T00:00:00Z

Technical Project Manager

San Francisco, CA
remote
Temporary / Contract
70 - 75 USD / Hourly
We are looking for a Technical Project Manager to guide the early planning and discovery work for a large-scale public website modernization effort in San Francisco, California. This long-term contract position will focus on shaping the future digital platform by aligning technical direction, business needs, and delivery planning in a live production environment. The role will work closely with stakeholders, vendors, and cross-functional teams to define a practical roadmap for modernization and migration. This is a hybrid, contract opportunity. Responsibilities:• Lead discovery activities to evaluate the current web ecosystem and recommend a modernization path that supports long-term digital goals.• Work with business leaders and internal stakeholders to define target-state architecture, platform direction, and an improved online user experience.• Translate findings into actionable migration plans, phased roadmaps, timelines, and implementation strategies.• Collect and organize functional, technical, accessibility, compliance, and system integration needs to support informed decision-making.• Run stakeholder meetings, interviews, and workshops across departments to capture priorities, risks, and dependencies.• Support procurement-related efforts by contributing to vendor assessments, proposal reviews, and competitive selection processes.• Coordinate communication and planning across multiple external partners and service providers involved in the web environment.• Incorporate operational continuity, support needs, and website maintenance considerations into modernization planning for the active production landscape.
2026-07-14T00:00:00Z

Technical Project Manager

Irvine, CA
onsite
Temporary / Contract
31.6635 - 36.663 USD / Hourly
We are looking for an experienced Technical Project Manager to lead complex IT initiatives and keep cross-functional teams aligned on delivery goals in Irvine, California. This Long-term Contract position is ideal for someone who can guide Agile execution, manage project plans, and maintain clear communication with stakeholders across the organization. The role requires a strong blend of technical project leadership, structured governance, and hands-on coordination using modern project tracking tools. Responsibilities: • Lead end-to-end planning and execution of IT projects, ensuring scope, timelines, budget, and deliverables remain on track. • Facilitate Agile Scrum ceremonies, support team accountability, and help remove barriers that affect delivery progress. • Partner with business and technical stakeholders to define priorities, align expectations, and communicate project status clearly. • Build and maintain detailed project roadmaps, schedules, risk logs, and action plans to support successful outcomes. • Use Atlassian Jira to organize work, monitor sprint progress, and provide visibility into milestones and team performance. • Identify project risks, dependencies, and issues early, then drive mitigation strategies to reduce delivery impact. • Coordinate across multiple teams and consultants to ensure technical efforts are integrated effectively and completed with quality. • Support project governance by preparing updates, documentation, and reporting for leadership review and decision-making.
2026-06-15T00:00:00Z

Technical Project Manager

Philadelphia, PA
remote
Temporary / Contract
45 - 55 USD / Hourly
Technical Project Manager III Responsible for managing one or more highly complex or enterprise-wide IT program(s) consisting of multiple projects • Project management responsibilities (project documentation, meeting coordination, notes/action planning) • Partnering with technical vendor, UiPath, along with Comcast operational teams and their SMEs • Managing project timelines, resources, risks, and dependencies • Coordinating cross-functional stakeholders (HRSD, vendors, operations) • Overseeing design, development, testing, and deployment of the automation solutions • Ensuring alignment with governance, security, and compliance standards • Alleviates existing bandwidth constraints and provides a PM resource with technical expertise. • Project charter, scope, and success metrics • Detailed project plan with milestones and dependencies • Stakeholder communication plan and executive updates • Business and technical requirements documentation • Testing strategy and UAT coordination • Risk, issue, and dependency logs with mitigation plans • Go-live readiness checklist and deployment plan • Post-implementation review, performance metrics, and optimization roadmap
2026-07-09T00:00:00Z

Technical Project Manager

San Antonio, TX
onsite
Permanent / Full Time
95000 - 105000 USD / Yearly
We are looking for a Technical Project Manager to lead technology initiatives that support business goals in San Antonio, Texas. This role partners with technical teams and operational stakeholders to organize delivery, manage priorities, and keep projects moving from planning through implementation. The ideal candidate brings strong project leadership, clear communication, and the ability to guide cross-functional teams through complex technical work. Responsibilities: • Lead assigned technology projects from initiation through completion, ensuring scope, schedule, deliverables, and resource plans are clearly defined and managed. • Coordinate with engineering, infrastructure, cybersecurity, and external vendors to keep technical efforts aligned with project objectives and business expectations. • Provide regular updates to leadership and project stakeholders, highlighting progress, key decisions, dependencies, and potential delivery concerns. • Monitor project risks and obstacles, develop practical response plans, and escalate critical issues when needed to protect timelines and outcomes. • Gather and document business and technical requirements through stakeholder discussions, workflow reviews, and analysis of operational needs. • Maintain essential project records, including plans, estimates, action logs, testing materials, training documentation, and implementation details. • Track budgets and spending forecasts to support cost control and ensure compliance with financial guidelines. • Promote effective project governance by identifying opportunities to improve methods, documentation standards, and team coordination. • Oversee testing, validation, and deployment activities to confirm solutions meet organizational quality and readiness expectations.
2026-07-09T00:00:00Z

Lead Control Systems Analyst

Chino, CA
onsite
Temporary / Contract
108 - 120 USD / Hourly
Our client is seeking a Lead Control Systems Analyst to support and lead critical industrial automation initiatives. This role will serve as a technical lead for major control system modernization projects, including a large-scale SCADA migration to Rockwell PlantPAx and the development of new process control solutions within the PlantPAx platform. The ideal candidate will have deep experience with Rockwell PlantPAx DCS, hands-on project startup and commissioning expertise, and a strong understanding of industrial control systems. Key Responsibilities<ul><li>Lead the design, development, implementation, and support of industrial control system projects.</li><li>Serve as the technical lead for the RP1 SCADA Migration, transitioning an existing SCADA platform to Rockwell PlantPAx DCS.</li><li>Support the Solids Thickening Project, including system development, configuration, integration, and startup within the PlantPAx environment.</li><li>Collaborate with engineering, operations, maintenance, and project teams to deliver successful automation solutions.</li><li>Configure, program, test, troubleshoot, and optimize DCS, SCADA, HMI, and PLC systems.</li><li>Develop and maintain control narratives, functional specifications, system documentation, and standard operating procedures.</li><li>Lead system startup, commissioning, validation, and operational readiness activities.</li><li>Provide technical guidance, mentorship, and troubleshooting support to project teams and operators.</li><li>Ensure compliance with industry standards, cybersecurity requirements, and operational best practices.</li></ul>
2026-07-13T00:00:00Z

Customer Service Intake Specialist

Orlando, FL
onsite
Temporary / Contract
19 - 21 USD / Hourly
We are looking for a Customer Service Intake Specialist to support a healthcare-focused team in Orlando, Florida. This Contract position is ideal for someone who excels in customer service, handles sensitive conversations with professionalism, and can guide individuals through intake and service-related questions with accuracy and care. The person in this role will evaluate incoming needs, document interactions thoroughly, and connect clients with appropriate programs, benefits information, and community-based resources. Responsibilities: • Respond to incoming referrals from helplines, protective services, partner agencies, and community contacts while gathering complete intake details. • Conduct structured screenings to identify service needs, clarify client circumstances, and support appropriate next-step recommendations. • Review client information to assess possible qualification for available funded programs and alternative service options. • Connect individuals with external community resources when internal programs are not the best fit for their situation. • Enter and update client enrollment and intake information in designated tracking systems with a high degree of accuracy. • Maintain ongoing contact records, document reported changes, and complete recurring re-screenings to support service prioritization. • Explain Medicaid-related guidelines and application processes to prospective participants in a clear and supportive manner. • Direct clients to specialized benefits counselors or waiver specialists for long-term care education and related assistance. • Prepare and distribute required forms during new intakes and follow-up re-screenings, and transition eligible individuals to service providers when support is available. • Assist with emergency response support activities and perform additional administrative or service-related duties as assigned by leadership.
2026-07-15T00:00:00Z

Help Desk II

Atlanta, GA
onsite
Temporary / Contract
25 - 30 USD / Hourly
We are seeking a Help Desk II detail oriented to provide Tier 2 technical support for end users in a Windows enterprise environment. This role is responsible for troubleshooting hardware, software, Microsoft 365, and basic networking issues while delivering excellent customer service.
2026-07-14T00:00:00Z

Customer Success Specialist

Raleigh, NC
onsite
Temporary to Hire
31.35 - 36.3 USD / Hourly
We are looking for a Customer Success Specialist to support customer programs and keep orders, production activity, and deliveries aligned with business commitments in Raleigh, North Carolina. This contract opportunity has the potential to become permanent and is ideal for someone who thrives in a fast-paced utilities and infrastructure environment and enjoys working across operations, logistics, and customer-facing teams. In this role, you will help ensure a smooth customer experience by tracking order execution, communicating updates, and coordinating solutions when issues arise. Responsibilities: • Oversee customer program activity by aligning order timelines with production capacity, inventory availability, and delivery schedules. • Review forecasts, purchase orders, shipment progress, and stock levels to help maintain reliable fulfillment and on-time performance. • Serve as a central point of contact for customers and internal teams by sharing status updates, managing expectations, and addressing service concerns. • Maintain accurate order, inventory, and delivery information within Microsoft Dynamics 365 and related business systems. • Work closely with manufacturing, supply chain, logistics, and operations partners to resolve exceptions and keep commitments on track. • Identify recurring service or process issues, recommend practical improvements, and support corrective actions that strengthen customer satisfaction. • Prepare operational reports, monitor performance indicators, and provide administrative coordination to support daily program execution.
2026-07-15T00:00:00Z

Customer Success Specialist

Rohnert Park, CA
onsite
Temporary / Contract
23 - 27 USD / Hourly
We are looking for a Customer Success Specialist to join a wholesale distribution team in Rohnert Park, California. This Long-term Contract position is ideal for someone who enjoys balancing customer communication, shipment coordination, and hands-on administrative support in a fast-moving environment. The role focuses on preparing client materials, keeping distribution activities organized, and ensuring questions from customers are handled promptly and professionally. Responsibilities: • Assemble and prepare sample packages for client and prospect requests, making sure each shipment is complete, accurate, and professionally presented. • Coordinate outgoing deliveries by arranging packaging, shipment processing, and tracking activities to support on-time distribution. • Maintain detailed records of orders, shipment activity, and customer interactions so information remains current and easy to access. • Monitor stock levels for sample kit components and request replenishment materials before supplies run low. • Answer inbound customer calls and emails, resolve routine questions, and direct more complex matters to the appropriate team members. • Work closely with internal partners to support smooth fulfillment of requests and a consistent customer experience. • Review shipping and packaging details carefully to reduce errors and support quality service standards.
2026-06-17T00:00:00Z

Customer Success Specialist

Bethlehem, PA
onsite
Temporary to Hire
20 - 24 USD / Hourly
Robert Half is partnering with a growing local organization to identify a Customer Success Specialist who is passionate about delivering exceptional customer experiences and ensuring orders are processed accurately from start to finish. This is a great opportunity for someone who enjoys building relationships with customers, managing multiple priorities, and serving as a key liaison between clients and internal teams. Responsibilities include:<ul><li>Enter customer orders and quotes into the company's processing system</li><li>Maintain accurate order information within internal databases, spreadsheets, and CRM systems, including Salesforce</li><li>Communicate order confirmations, shipping timelines, delays, and updates to customers</li><li>Coordinate with internal departments to ensure orders are routed and fulfilled properly</li><li>Provide customers with product documentation, manuals, cut sheets, and warranty information</li><li>Assemble and distribute operation and maintenance manuals as needed</li><li>Maintain organized records of open orders, completed orders, quotes, and sales documentation</li><li>Answer and direct incoming phone calls professionally and efficiently</li><li>Deliver exceptional customer service while building positive client relationships</li><li>Assist with administrative projects, data entry, filing, and cross-functional support as needed</li><li>Serve as a backup resource for other departments during periods of high volume</li></ul>
2026-07-14T00:00:00Z

Customer Success Specialist

Oceanside, CA
onsite
Temporary / Contract
22 - 24 USD / Hourly
Turn Great Customer Service Into Long-Term RelationshipsWe're partnering with an innovative technology company that's growing its Customer Success team. This isn't your typical customer service position—you'll become a trusted resource for customers, helping them navigate products, answer questions, and build lasting relationships.If you're naturally curious, enjoy problem-solving, and like working in a collaborative environment where every day is different, we'd love to connect with you. What You'll DoCustomer Support<ul><li>Respond to customer inquiries by phone, email, and chat</li><li>Guide customers through product features and account questions</li><li>Troubleshoot issues and coordinate resolutions with internal teams</li><li>Build long-term relationships with assigned accounts</li><li>Document customer interactions within the CRM system</li></ul>Administrative Responsibilities<ul><li>Maintain accurate customer records</li><li>Prepare account reports and follow-up documentation</li><li>Assist with onboarding new clients</li><li>Support cross-functional teams with special projects</li></ul>
2026-06-29T00:00:00Z

Customer Success Specialist

Basking Ridge, NJ
remote
Temporary / Contract
19 - 20 USD / Hourly
We are looking for highly articulate, empathetic, tech-savvy Call Center Representatives to handle high‑volume inbound calls from individuals seeking legal assistance. This is a true call center role focused on customer care and intake. You will answer a high volume of inbound calls (10-15 calls per hour – 80-100 a day) from callers seeking connection to the appropriate company. You will provide compassionate, patient, and professional support to individuals experiencing sensitive or stressful situations and follow a pre-set script/template responses for each client represented. You will gather only the required intake information and enter caller information accurately into the system and route the inquiry to the appropriate contact.
2026-07-15T00:00:00Z

Technical Product Manager

Woodland Hills, CA
onsite
Temporary / Contract
70 - 75 USD / Hourly
We are seeking an experienced Technical Product Manager to lead strategic infrastructure, cloud, and security initiatives across a global technology organization. This role will drive the delivery of enterprise-scale programs focused on Azure cloud infrastructure, security modernization, governance, compliance, and platform engineering initiatives. The ideal candidate combines strong technical knowledge with exceptional program leadership, executive communication, and stakeholder management skills. Key Responsibilities<ul><li>Own the roadmap and execution of enterprise infrastructure and security initiatives.</li><li>Lead Azure cloud transformation projects, including landing zones, cloud governance, and infrastructure modernization efforts.</li><li>Partner with engineering, security, architecture, and operations teams to deliver scalable cloud solutions.</li><li>Drive security-focused programs including risk reduction, compliance, audit readiness, and governance initiatives.</li><li>Manage complex project dependencies across multiple global teams and business units.</li><li>Coordinate infrastructure deployments, cloud migrations, and platform enhancements while ensuring alignment with business objectives.</li><li>Develop executive-level presentations, status reports, and strategic recommendations for senior leadership.</li><li>Facilitate cross-functional discussions, resolve blockers, and ensure successful program delivery.</li><li>Establish program metrics, KPIs, governance processes, and reporting mechanisms.</li><li>Collaborate with security and compliance teams to support frameworks such as ISO 27001, SOC, NIST, CIS, or similar standards.</li><li>Ensure projects meet budget, timeline, and quality expectations while minimizing operational risk.</li></ul>
2026-07-11T00:00:00Z

Technical Project Coordinator I

Philadelphia, PA
remote
Temporary / Contract
20 - 25 USD / Hourly
Technical Project CoordinatorLocation: RemoteDuration: Through 12/31/2026, extensions likely Support day-of-job project coordination activities for business service installations, upgrades, professional services engagements, and remediation projects. This role serves as the primary operational liaison between field technicians, project teams, dispatch, vendors, management, and customers to ensure successful execution of scheduled service events. The ideal candidate is highly organized, detail-oriented, capable of managing multiple priorities in a fast-paced environment, and comfortable providing real-time operational support while meeting strict service-level and KPI requirements. Responsibilities:<ul><li>Coordinate day-of-service activities from technician dispatch through completion and work order release.</li><li>Conduct pre-dispatch readiness reviews and confirmation calls with field technicians to verify arrival times, scope understanding, material availability, site access requirements, and technical preparedness.</li><li>Provide real-time operational support to field technicians during installation and service activities.</li><li>Monitor installation progress against project milestones, implementation timelines, and customer commitments.</li><li>Track project status and provide hourly updates within designated project management and operational systems, including Smartsheet and ILEX.</li><li>Serve as the primary point of contact for communications between field personnel, customers, management, project teams, dispatch, and vendors.</li><li>Escalate operational issues, schedule impacts, and change requests through established processes for timely resolution.</li><li>Validate completion of project deliverables, including documentation, testing results, photographs, and supporting records.</li><li>Ensure required project documentation is reviewed, approved, and uploaded to designated systems within established timelines.</li><li>Coordinate material procurement and delivery logistics, including accurate purchase order creation in accordance with procurement policies.</li><li>Support field service operations while ensuring adherence to established processes, schedules, and quality standards.</li><li>Meet productivity, documentation accuracy, customer satisfaction, and other KPI objectives.</li></ul>
2026-07-07T00:00:00Z

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