<p>Robert Half has a brand new opening for a <strong>Technical Lead / Integrations Developer</strong> for a <strong>1 year contract</strong>, with a reputable higher-education client based here in the Tampa Bay area.</p><p>Position is 100% REMOTE, and full-time hours.</p><p>Interviews are actively being scheduled - Apply NOW!</p><p><br></p><p>Looking for an experienced <strong>Technical Lead / Integrations Developer</strong> to support the design, development, testing, and maintenance of <strong>Oracle HCM Cloud integrations and extracts</strong>. This role requires a <strong>strong technical background in Oracle HCM</strong>, with hands-on experience delivering complex inbound and outbound integrations, reporting extracts, data loads, and workflow configurations across enterprise systems.</p><p><br></p><p><strong>Scope of Work:</strong></p><p><strong>Integrations & Extract Development:</strong></p><ul><li>Design, develop, and maintain <strong>Oracle HCM Extracts</strong> to retrieve HCM data and automate secure file transmissions.</li><li>Build and support integrations between <strong>Oracle HCM Cloud</strong> and external systems such as <strong>PeopleSoft, EBS, ADP, and Kronos</strong>.</li><li>Develop reporting templates (eText, RTF) and generate <strong>EDI/EFT files</strong> in delimited, fixed-width, and CSV formats.</li></ul><p><strong>Data Conversion & Loading:</strong></p><ul><li>Perform bulk data mapping and data loads using <strong>HCM Data Loader (HDL)</strong> and related tools including <strong>HSDL, FBL, PBL, HCM Extracts, and Fast Formulas</strong>.</li><li>Support data conversions and ongoing data maintenance activities based on business requirements.</li></ul><p><strong>Reporting & Analytics:</strong></p><ul><li>Develop <strong>BI Publisher</strong> reports using XML, SQL, JavaScript, CSS, CSV, and Excel outputs.</li><li>Build dashboards, analytics reports, prompts, and filters using the integrated OBIEE (Oracle Business Intelligence Enterprise Edition) platform to deliver real-time analysis.</li></ul><p><strong>Workflow, Security & Configuration:</strong></p><ul><li>Configure custom <strong>Oracle HCM workflows</strong> and approval hierarchies using the BPM (Business Process Management) approval tool for MSS (Manager Self Services) and ESS (Employee Self Services) processes.</li><li>Configure and maintain <strong>Oracle HCM Security</strong> and workflow processes.</li></ul><p><strong>Testing, Support & Collaboration:</strong></p><ul><li>Participate in all phases of the <strong>Software Development Life Cycle (SDLC)</strong>.</li><li>Support integration testing and <strong>User Acceptance Testing (UAT)</strong>; troubleshoot and resolve defects.</li><li>Provide design solutions for complex technical and business problems and support performance tuning.</li></ul><p><strong>Deliverables:</strong></p><ul><li>Oracle HCM integrations and extracts</li><li>Inbound and outbound interface files (EDI/EFT)</li><li>BI Publisher reports and analytics dashboards</li><li>Technical design, configuration, and support documentation</li><li>Unit, system, and UAT support artifacts</li></ul>
<p>Salesforce Application Development Technical Manager (Direct Hire, Fully Remote – Iowa, Dallas TX, or Austin TX Residents Only)</p><p>Are you ready to USE your current TECHNICAL SALESFORCE DEV & MANAGEMENT SKILLS and steer Salesforce innovation for a rapidly growing national organization? We are hiring a key Salesforce Development Technical Managers to help drive our newly forming team through an exciting period of expansion.</p><p>***You MUST HAVE technical Salesforce CRM Dev skills PLUS PRIOR DIRECT REPORT EXPERIENCE. YOU WILL LEAD A TECH TEAM OF SALESFORCE DEVELOPERS! ***</p><p><br></p><p>Position: Salesforce Development Technical Manager</p><p><br></p><p>Type: Direct Hire – Permanent, Full-Time</p><p><br></p><p>Location: 100% Remote–Candidates must reside in Iowa, or in Dallas or Austin, Texas</p><p><br></p><p>Work Authorization: Only EAD, Green Card, or US Citizens. No sponsorship provided.</p><p><br></p><p>What You’ll Do:</p><p><br></p><p>Lead and manage a team of Salesforce developers, setting technical direction and mentoring direct reports.</p><p>Develop and deliver robust, scalable custom solutions using APEX, LWC, and Salesforce declarative tools.</p><p>Architect and implement Salesforce features across Sales Cloud, Service Cloud, and Experience Cloud in multi-org enterprise environments.</p><p>Guide best practices, conduct code reviews, and provide strategic advice for complex, large-scale Salesforce implementations.</p><p>Collaborate with business and technical teams to translate user stories into impactful solutions.</p><p>Oversee DevOps, deployment practices, and technical documentation across projects.</p><p>What We’re Looking For:</p><p>Experience managing or supervising Salesforce technical teams (direct reports required).</p><p>Deep hands-on expertise with APEX coding, Lightning Web Components (LWC), and Salesforce configuration (flows/workflows).</p><p>Proficiency with one or more Salesforce Clouds, with preference for Sales, Service, and Experience Cloud.</p><p>Solid understanding of Salesforce data storage, API limits, Platform Event Architecture (Pub/Sub frameworks), and deployment processes.</p><p>Exposure to Data Cloud and Agentforce AI is a plus.</p><p>10+ years of Salesforce development experience in complex, large-scale settings.</p><p>Relevant Salesforce certifications (App Builder, Developer, or Architect) are highly valued.</p><p>Compensation:</p><p>Competitive salary of $150,000–$175,000 base plus up to $17,000 annual bonus (total comp up to $175,000). Generous benefits package.</p><p>People-first culture emphasizing work/life balance, flexibility, and professional growth.</p><p>Ready to Lead?</p><p>For immediate and confidential consideration, reach out directly to Carrie Danger, SVP of Permanent Placement:</p><p>Office: 515-259-6087</p><p>Mobile: 515-991-0863</p><p>Email: (found on MY LinkedIn profile)</p><p>Your application will remain confidential; resumes will never be shared without your permission.</p><p>Take your Salesforce career to the next level—apply today to join a fast-growing, high-impact team!</p><p><br></p>
We are looking for an IT Engineer to support and evaluate the technology environment in California. This contract-to-permanent opportunity is ideal for a hands-on, detail-oriented individual who can investigate current systems, identify improvement areas, and help strengthen day-to-day infrastructure performance. The role combines desktop support, technical assessment, and practical problem-solving across user systems, directories, and network-connected assets.<br><br>Responsibilities:<br>• Review the existing IT environment to identify operational gaps, technical risks, and opportunities for improvement.<br>• Perform asset tracking and verification activities to help maintain accurate inventory records for hardware and related equipment.<br>• Conduct testing across workstations, systems, and network components to confirm functionality and uncover issues affecting performance.<br>• Provide desktop and help desk support by resolving user-reported incidents, troubleshooting Windows-based devices, and managing service requests.<br>• Administer and support Active Directory and Azure Active Directory user access, account maintenance, and related system tasks.<br>• Document findings and develop practical remediation recommendations to improve system stability, support processes, and overall IT operations.<br>• Assist with network-related troubleshooting by evaluating connectivity issues and reviewing topology information to support efficient resolution.<br>• Contribute to technical planning efforts related to transitioning away from the current organizational structure or environment as needed.
<p>We are looking for a meticulous, process-driven <strong>Sales Operations Specialist</strong> to join our growing national team. This is a fully remote role focused on the intersection of data management and insurance sales support. You will be responsible for producing high-accuracy quotes for medical and ancillary insurance products, serving as the essential link between our Sales team and Underwriting partners.</p><p><strong>This is not a sales role.</strong> You will not be making cold calls or closing deals. Instead, you are the engine behind the scenes ensuring that every quote we send to small businesses across the U.S. is timely, and compliant.</p><p><br></p><p><strong>Are You the Right Fit? </strong></p><p>To be successful here, you must thrive in a high-speed environment where accuracy is non-negotiable. We are looking for candidates who can check the following boxes:</p><ul><li><strong>Detail Obsession:</strong> You find the one typo in a 200-row spreadsheet that everyone else missed.</li><li><strong>The "Liaison" Mindset:</strong> You can professionally and clearly explain to a busy Sales Rep exactly why a specific document is missing or why a quote is pending.</li><li><strong>Technical Comfort:</strong> You aren’t intimidated by navigating multiple proprietary systems and carrier portals simultaneously.</li><li><strong>Remote Discipline:</strong> You are self-motivated and can maintain high productivity during standard business hours without in-person supervision.</li></ul><p><strong>Key Responsibilities</strong></p><ul><li><strong>Precision Quoting:</strong> Prepare and generate comprehensive insurance quotes bundling medical, dental, vision, life, and disability plans.</li><li><strong>Data Management:</strong> Manipulate and update client data within Excel, using functions to ensure outputs are ready for underwriting.</li><li><strong>Underwriting Coordination:</strong> Act as a gatekeeper, gathering all required client documents and ensuring submissions meet every carrier requirement.</li><li><strong>Sales Liaison:</strong> Serve as the primary point of contact for sales partners, providing real-time updates on quote status and troubleshooting missing information.</li><li><strong>Process Tracking:</strong> Monitor the pipeline of active quotes to ensure no request falls behind schedule.</li></ul><p><strong>Work Schedule & Training</strong></p><ul><li><strong>Work Hours:</strong> Standard business hours (Approx. 9:00 AM – 5:00 PM in your local time zone).</li><li><strong>Mandatory Training:</strong> A structured training period will be required from <strong>8:00 AM – 5:00 PM CT</strong>. Attendance during this window is mandatory for the first 2-3weeks.</li><li><strong>Location:</strong> 100% Remote (Candidates must reside in the United States)</li></ul><p><br></p>
<p>Do you enjoy connecting with people and closing the deal? We’re looking for a motivated, outgoing <strong>Part-Time Sales Specialist</strong> to join a dynamic team and help drive business growth!</p><p><br></p><p><strong>What You’ll Be Doing</strong></p><ul><li>Engage with customers to understand needs and recommend solutions</li><li>Promote products/services and drive sales through excellent customer service</li><li>Maintain knowledge of offerings, promotions, and pricing</li><li>Accurately document interactions and sales activity</li><li>Work collaboratively with team members to meet sales goals</li></ul><p><br></p>
<p>We are looking for a Sales Development Representative to join a growing team in a contract-to-permanent capacity. In this role, you will serve as an early point of contact for prospective clients, introducing solution-driven business planning tools and creating meaningful opportunities for the sales organization. This position is ideal for someone who enjoys outbound outreach, building executive-level relationships, and contributing to a fast-paced B2B SaaS sales environment.</p><p><br></p><p>Responsibilities:</p><p>• Initiate outreach to prospective enterprise customers and create a strong first impression through thoughtful, consultative conversations.</p><p>• Develop and advance sales opportunities by engaging decision-makers, identifying business needs, and securing introductory meetings for the sales team.</p><p>• Use account-based prospecting methods to target key organizations, personalize outreach, and improve engagement with high-value accounts.</p><p>• Partner closely with field sales representatives to align on territory strategy, messaging, and next-step actions for priority prospects.</p><p>• Lead conversations that focus on business value, helping prospects understand how planning, forecasting, budgeting, and modeling solutions can support their goals.</p><p>• Maintain consistent activity levels across calls, follow-ups, and pipeline development efforts to achieve weekly and monthly performance targets.</p><p>• Track outreach progress, lead status, and sales activity accurately within Salesforce and related sales tools.</p><p>• Support demand generation efforts through outbound sales and business development initiatives across B2B SaaS accounts.</p>
<p>We are looking for a motivated and results-driven Inside Sales Representative to join our team in Bakersfield, California. This position involves building strong relationships with industry contacts, identifying new business opportunities, and driving revenue growth in the real estate and property sector. If you are passionate about sales, networking, and delivering exceptional service, we invite you to apply.</p><p><br></p><p>Responsibilities:</p><p>• Cultivate and maintain strong referral partnerships with real estate agents, mortgage brokers, builders, and other industry contacts.</p><p>• Identify and pursue new business opportunities through targeted outreach, networking events, and community engagement.</p><p>• Educate partners on title, escrow, and underwriting processes to position the company as a trusted resource in the industry.</p><p>• Develop and execute strategic sales plans to achieve or exceed monthly and quarterly revenue targets.</p><p>• Track sales activities, manage pipelines, and monitor opportunities using company-provided tools and systems.</p><p>• Collaborate with internal teams, including escrow, title, and operations, to ensure a seamless client experience and high customer retention.</p><p>• Stay informed about local market trends, competitor activities, and changes in real estate or lending regulations.</p><p>• Represent the company at industry events, open houses, broker tours, and relevant associations to enhance visibility and build connections.</p>
<p>We are looking for a Customer Service Representative to join a wholesale distribution team in Livermore, CA on a contract basis with the potential for a permanent position. This role is ideal for someone who thrives in a fast-paced sales environment, enjoys building customer relationships, and can balance accuracy with responsiveness. The position supports both customers and field sales partners by preparing pricing, managing orders, and identifying opportunities to expand business through value-added solutions.</p><p><br></p><p>Customer Service Representative Responsibilities:</p><p>• Prepare accurate, detailed customer quotations using internal systems and supplier portals to support timely sales activity.</p><p>• Enter, review, and manage customer orders with close attention to pricing, margins, and order accuracy.</p><p>• Maintain current customer records in company systems, ensuring information is complete and up to date.</p><p>• Engage with incoming leads and existing accounts to uncover additional sales potential and promote value-added offerings.</p><p>• Partner with engineering and outside sales teams to support solution-based opportunities and customer needs.</p><p>• Respond to customer inquiries professionally during scheduled business hours, providing dependable and timely service.</p><p>• Resolve order-related issues such as shipment discrepancies, delays, and product concerns while keeping customers informed.</p><p>• Assist with urgent order follow-up and expediting requests when timelines require additional coordination.</p><p>• Build knowledge of product lines, internal workflows, and system processes through ongoing training and daily application.</p><p>• Contribute to additional projects and operational tasks as assigned to support the broader sales function.</p><p><br></p><p>If you are interested in this Customer Service Representative position, please submit your resume today!</p>
<p>Our client is a specialized provider of custom crating, packaging, and logistics solutions for fragile, high-value, oversized, and complex items. They support clients across industries such as manufacturing, technology, healthcare, and fine art, managing both domestic and international shipments with a strong emphasis on safety, compliance, and seamless end-to-end service.</p><p><br></p><p>They are seeking an <strong>Inside Sales Representative</strong> to strengthen client relationships, develop tailored shipping and packaging solutions, and support ongoing business growth. This role is ideal for a customer-focused sales professional who can understand client needs, coordinate customized service solutions, and help drive revenue through responsive, consultative support.</p><p><br></p><p>Key Responsibilities</p><ul><li>Answer incoming calls and provide professional, friendly customer support</li><li>Take accurate messages and direct client inquiries to the appropriate team members</li><li>Follow up with current and prospective clients to share information about services and solutions</li><li>Prepare quotes, support order processing, and assist in closing sales</li><li>Reach out to a provided list of registered or previously engaged clients to identify upcoming shipping needs</li><li>Maintain timely, organized email communication, including follow-ups and resolution of open items</li><li>Accurately track customer interactions and sales activity in internal systems</li></ul>
We are looking for a motivated Inside Sales Representative to join our team in Greenville, South Carolina. In this role, you will serve as a key connection between borrowers and financial institutions, focusing on building relationships and driving loan transactions. This is a Contract to permanent position, offering an excellent opportunity to grow within a dynamic credit union environment.<br><br>Responsibilities:<br>• Build and maintain strong relationships with clients to encourage repeat business and referrals.<br>• Conduct outreach to potential borrowers to promote loan services and identify new opportunities.<br>• Guide clients through the loan application and approval process, ensuring a smooth and transparent experience.<br>• Negotiate loan terms and ensure compliance with financial regulations and company policies.<br>• Develop and implement strategies to achieve and exceed sales targets.<br>• Collaborate with internal teams to streamline processes and improve overall client satisfaction.<br>• Monitor market trends and competitor activities to remain competitive and identify growth opportunities.<br>• Provide timely and accurate reports on sales performance and client interactions.<br>• Educate clients on available loan products and services to meet their financial needs.
We are looking for an Inside Sales Representative to join a growing team in Cypress, California in a contract-to-permanent position. This role is suited for someone who enjoys building customer relationships, identifying revenue opportunities, and supporting sales growth through proactive outreach. The ideal candidate brings a strong background in inside sales and a sharp understanding of retail buying patterns, with the ability to turn leads into long-term business.<br><br>Responsibilities:<br>• Develop and maintain relationships with customers through consistent phone, email, and virtual outreach to expand account activity.<br>• Identify opportunities to grow revenue by promoting relevant products, upselling effectively, and encouraging repeat business.<br>• Partner with retail buyers and customer contacts to understand purchasing needs, timelines, and product preferences.<br>• Track sales activity, maintain accurate account information, and follow up on quotes, orders, and open opportunities.<br>• Work toward annual sales objectives by managing a pipeline of prospects and prioritizing high-value accounts.<br>• Collaborate with internal teams to ensure smooth order processing, product availability, and timely customer support.
<p><strong>Technical Program Manager III </strong></p><p><strong>Contract Length:</strong> Approximately 40 weeks (extension possible)</p><p><strong>Location:</strong> Philadelphia, PA (Hybrid – Onsite 4 days per week, 1 remote)</p><p><strong>Position Overview</strong></p><p>We are seeking a <strong>Technical Program Manager III</strong> to lead program‑level coordination across multiple in‑flight initiatives supporting <strong>wireless and WiFi customer experience</strong> efforts. This role focuses on ownership, organization, and execution across several concurrent workstreams rather than net‑new project creation.</p><p>The ideal candidate brings <strong>strong wireless (cellular) domain experience</strong>, exceptional follow‑through, and the ability to proactively manage details across technical and business stakeholders in an onsite, fast‑moving environment.</p><p><strong>Key Responsibilities</strong></p><ul><li>Program manage multiple sub‑projects under a broader wireless and WiFi initiative</li><li>Own program execution across several active efforts, tracking progress, risks, dependencies, and gaps</li><li>Create, manage, and maintain Jira tickets and Epics to ensure visibility and accountability</li><li>Coordinate across technical teams, business partners, and leadership to keep initiatives aligned</li><li>Provide clear documentation and updates using Jira and Confluence as appropriate</li><li>Prepare and deliver status updates and occasional presentations for leadership</li><li>Ensure initiatives support customer experience goals informed by lab testing and retail user feedback</li></ul>
<p>We are seeking a Tier 2 IT Support Technician to provide advanced technical support for end users across hardware, software, and enterprise systems. This role serves as an escalation point for Tier 1 support and is responsible for diagnosing and resolving moderately complex technical issues related to Windows operating systems, Microsoft 365, and endpoint devices.</p><p><br></p><p>Key Responsibilities</p><ul><li>Provide Tier 2 technical support for desktops, laptops, peripherals, and enterprise applications</li><li>Troubleshoot and resolve issues related to <strong>Windows OS (Windows 10/11)</strong>, including performance, configuration, and security</li><li>Support <strong>Microsoft 365</strong> services including Outlook, Teams, OneDrive, SharePoint, and Exchange Online</li><li>Diagnose and resolve hardware issues such as desktops, laptops, printers, monitors, docks, and mobile devices</li><li>Install, configure, and maintain software applications and system updates</li><li>Escalate unresolved or complex issues to Tier 3 or infrastructure teams as appropriate</li><li>Document incidents, requests, and resolutions accurately in the ticketing system</li><li>Assist with onboarding/offboarding by setting up workstations, software, and user access</li><li>Follow ITIL best practices, SLAs, and internal support procedures</li><li>Provide excellent customer service and clear communication to both technical and non‑technical users</li></ul><p><br></p>
<p>Our growing client is seeking a customer-focused <strong>Tier 1 Helpdesk Analyst</strong> to serve as the first point of contact for technical support across the organization. In this role, you’ll handle day-to-day user issues, triage and resolve tickets efficiently, and escalate more complex matters while gaining hands-on exposure to modern infrastructure, cloud, security, and networking technologies. This is an excellent opportunity for someone looking to build a strong IT foundation while working alongside experienced engineers in a collaborative environment.</p><p><br></p><p>Key Responsibilities</p><ul><li>Provide first-line technical support for end users, including printer issues, login problems, screen/display issues, and general workstation troubleshooting</li><li>Manage and resolve helpdesk tickets across multiple systems, ensuring timely updates and resolution</li><li>Support core IT platforms including <strong>Active Directory, Azure, Microsoft 365, and telephony systems</strong></li><li>Perform user and device support using <strong>Entra ID (Azure AD) and Intune</strong>, including access, device enrollment, and basic policy troubleshooting</li><li>Troubleshoot and support <strong>Windows desktops and Windows Server environments</strong></li><li>Assist with routine infrastructure tasks such as <strong>system reboots, backups, and basic maintenance</strong></li><li>Provide initial support or exposure to <strong>Hyper‑V environments and SQL maintenance tasks</strong>, escalating as needed</li><li>Identify, assign, and escalate <strong>security-related tickets</strong> to the appropriate teams</li><li>Support and escalate network-related issues involving <strong>Cisco switches and Fortinet firewalls</strong></li><li>Document incidents, resolutions, and procedures to improve response efficiency and knowledge sharing</li></ul><p><br></p>
<p>The Principal Engineer is a senior technical leader who plays a critical role in designing, building, and evolving core software platform. This individual will work across backend services, cross‑platform client applications, and cloud‑based systems to deliver scalable, high‑performance solutions that power the company's products.</p><p><br></p><p>This role requires deep expertise in system architecture, advanced software engineering, and performance optimization. The engineer will lead the development of complex platform components such as data processing engines, parsers, synchronization systems, and distributed services, ensuring reliability, efficiency, and long‑term maintainability across diverse environments including Windows, macOS, Linux, mobile platforms, and the cloud.</p><p><br></p><p>Beyond hands‑on development, the Principal Engineer serves as a trusted technical authority—guiding architectural decisions, mentoring developers, and partnering closely with product and engineering leaders to translate business needs into robust technical solutions. This position balances new platform innovation with continuous improvement of existing systems, directly shaping the technical foundation of the company's technology ecosystem.</p><p><br></p><p>What You’ll Do</p><ul><li>Lead the design and development of scalable, high‑performance platform services and applications.</li><li>Architect and implement complex systems including data processing pipelines, parsers, synchronization engines, and APIs.</li><li>Develop cross‑platform solutions supporting Windows, macOS, Linux, iOS, Android, and cloud environments.</li><li>Provide technical leadership through architecture guidance, code reviews, and developer mentorship.</li><li>Collaborate with product and engineering teams to translate business needs into technical solutions.</li><li>Optimize system performance, scalability, and reliability for large‑scale and high‑throughput systems.</li><li>Support and enhance existing platforms while advancing long‑term technical strategy.</li></ul><p><br></p>
We are looking for a motivated Technical Support- Tier 1 specialist to join a customer-focused IT team in Dallas, Texas. This position supports employees with day-to-day technical issues across desktops, applications, mobile devices, and meeting technology in a services environment. It is well suited for someone with early-career IT experience who enjoys solving problems, delivering high-quality support, and building a strong foundation in enterprise technology.<br><br>Responsibilities:<br>• Provide first-line technical assistance for desktop and laptop issues, peripheral devices, printers, and commonly used business applications.<br>• Resolve service requests and incidents by diagnosing problems, guiding users through solutions, and escalating more complex matters when needed.<br>• Create, update, and close support tickets with clear documentation of issues, troubleshooting steps, and outcomes.<br>• Set up and image workstations, prepare equipment for new hires, and support hardware replacement initiatives.<br>• Manage routine account support tasks within Active Directory, including basic user access and profile assistance.<br>• Assist employees with remote connectivity, mobile device support, and general access to firm technology resources.<br>• Support conference rooms and meetings by helping with audio/visual equipment, virtual meeting tools, and room readiness.<br>• Contribute to technology rollouts, software installations, system upgrades, and other endpoint support projects.<br>• Participate in an after-hours on-call rotation to help address urgent support needs outside standard business hours.
Our client seeks an experienced Technical D365 Business Central (BC) Business Analyst to bridge the gap between Phase 1 and Phase 2 of their D365 BC implementation. Having recently gone live with core modules, they are experiencing a ticket backlog with their implementation partner and are seeking to optimize their internal use of BC and fast-track Phase 2 preparation. This role will work in close collaboration with 12 departmental stakeholders, each with specialized training in their functional areas of BC.<br><br>Key Responsibilities:<br>• Serve as a technical liaison between business stakeholders and the D365 BC system, ensuring optimal use and understanding of functionality in each department.<br>• Remediate incoming ticket backlog, prioritizing, triaging, and fixing functional and technical issues to reduce dependency on costly external partners.<br>• Partner with stakeholders to train, support, and drive adoption, ensuring users become power users of BC within their domains.<br>• Analyze business processes, document workflows, and identify opportunities for further automation and efficiency using D365 BC capabilities.<br>• Gather, document, and translate business requirements for future enhancements and upcoming Phase 2 initiatives.<br>• Proactively test and troubleshoot system issues and enhancements, collaborating with IT and vendors as needed.<br>• Create system documentation, process guides, and user training materials for functional teams.<br>• Track, report, and communicate project progress and issue resolution status to stakeholders and leadership.
We are looking for a skilled Applications Support Specialist to provide operational and administrative support within a global learning management system. Based in King of Prussia, Pennsylvania, this role focuses on ensuring efficient training delivery, system maintenance, and troubleshooting to enhance user experiences. This is a long-term contract position with opportunities to work onsite up to three times per week or remotely within the Eastern or Central time zones.<br><br>Responsibilities:<br>• Manage the creation, updating, and maintenance of training items, curricula, and learning plans within the SuccessFactors platform.<br>• Configure assignment rules and target audiences to streamline training assignments for Commercial learners.<br>• Set up courses and sessions, oversee enrollments, and handle completion tracking and equivalency approvals.<br>• Address system and access issues, escalating complex challenges to IT or enterprise teams as necessary.<br>• Troubleshoot user access, assignment, and completion problems, providing clear guidance to stakeholders.<br>• Generate compliance and completion reports while validating data accuracy using Excel.<br>• Support the deployment of new learning initiatives, such as curriculum launches and campaign-based assignments.<br>• Communicate timelines and status updates to stakeholders to ensure consistent and smooth learning experiences.<br>• Adhere to established governance standards, including naming conventions and metadata protocols.<br>• Contribute to continuous improvement efforts by participating in forums and suggesting incremental process enhancements.