<p>We are looking for an AR Specialist to support an organization in New Berlin, Wisconsin. This position is ideal for someone who is highly organized, detail-oriented, and comfortable managing accounts receivable activities in a fast-paced environment. The role will focus on maintaining accurate financial information, applying incoming payments, and following up with customers to keep accounts current.</p><p><br></p><p>Responsibilities:</p><p>• Maintain accurate accounts receivable records and ensure customer account activity is documented correctly.</p><p>• Apply incoming payments to the appropriate invoices and reconcile posted transactions with supporting records.</p><p>• Monitor outstanding balances and communicate with business clients regarding overdue accounts and payment status.</p><p>• Review account details regularly to identify discrepancies and help resolve billing or payment issues promptly.</p><p>• Collaborate with internal teams to support smooth cash application and account maintenance processes.</p><p>• Prepare receivable-related reports and provide updates on collection activity and account trends.</p>
<p>A growing construction services organization is seeking an experienced Accounts Receivable Specialist to own the billing and collections process for a high-volume portfolio of commercial and multifamily projects across multiple states. This role is ideal for someone who thrives in a fast-paced environment, enjoys customer interaction, and has a strong understanding of construction receivables and collections.</p><p>Key Responsibilities</p><ul><li>Manage accounts receivable activities for a large portfolio of commercial and construction-related customers.</li><li>Prepare and submit progress billings, AIA pay applications, retention billings, and change order invoices.</li><li>Track and follow up on outstanding receivables, proactively driving collections and resolving payment delays.</li><li>Work closely with customers, project teams, and internal stakeholders to ensure timely payment and accurate billing.</li><li>Manage lien waivers, affidavits, and customer-specific billing requirements and portals.</li><li>Review aging reports, identify collection priorities, and support strong cash flow performance.</li><li>Identify opportunities for process improvements and operational efficiencies.</li></ul><p><br></p>
<p>We are seeking an Accounts Receivable Specialist to join a growing organization in the Lexington area. This role is responsible for managing incoming payments, monitoring customer accounts, reconciling discrepancies, and supporting the overall cash flow of the business. The ideal candidate will be organized, detail-oriented, and comfortable communicating with customers regarding billing and payment matters.</p><p><br></p><p><strong>Essential Functions and Responsibilities</strong></p><p>• Generate and distribute customer invoices accurately and timely</p><p>• Post customer payments, including checks, ACH transactions, and wire transfers</p><p>• Monitor accounts to ensure timely collection of outstanding balances</p><p>• Follow up with customers regarding past-due invoices</p><p>• Research and resolve billing discrepancies and payment issues</p><p>• Reconcile accounts receivable balances and customer statements</p><p>• Maintain accurate customer records and payment documentation</p><p>• Assist with month-end close activities and AR reporting</p><p>• Prepare aging reports and communicate collection updates to management</p><p>• Collaborate with accounting, customer service, and sales teams to resolve account issues</p>
We are looking for an AR Specialist to join a manufacturing organization in Bethlehem, Pennsylvania. This position supports day-to-day accounting operations by handling receivables, transaction entry, and financial record maintenance with a high degree of accuracy. The role works closely with internal teams to help keep billing, payment activity, and account documentation organized and up to date.<br><br>Responsibilities:<br>• Record invoices, receipts, payments, and other accounting activity in the financial system with accuracy and timeliness.<br>• Support both payable and receivable workflows, including preparing customer billing and helping apply incoming cash.<br>• Review purchasing and receiving documentation to align orders, deliveries, and supplier invoices before processing.<br>• Maintain current and accurate customer and vendor account information, including supporting files and financial records.<br>• Assist with account reconciliations, discrepancy research, and month-end close tasks to help ensure reliable reporting.<br>• Investigate billing, payment, and account variances and coordinate with internal partners to resolve issues promptly.<br>• Contribute to payment processing activities such as check runs and other scheduled disbursements.<br>• Provide administrative and accounting support to the finance team while partnering with purchasing, operations, and customer service on shared processes.
<p>Charlie Gilmur with Robert Half is searching for a detail-oriented AR Specialist to support invoicing and accounts receivable activities in Hillsboro, Oregon. This position plays a key role in maintaining accurate billing records, processing customer payments, and helping ensure timely collection of project-related revenue. The ideal candidate brings strong AR knowledge, sound judgment, and the ability to manage multiple priorities while maintaining accuracy and compliance.</p><p><br></p><p>Responsibilities:</p><p>• Oversee daily accounts receivable activity, including customer invoicing, payment posting, credit processing, and project-related billing support.</p><p>• Examine invoice drafts and supporting documentation to confirm accuracy, completeness, and alignment with company guidelines before release.</p><p>• Apply appropriate tax treatment based on jurisdiction and the nature of services performed to ensure compliant billing.</p><p>• Monitor outstanding unbilled work through regular reporting and coordinate with sales personnel to track project billing readiness.</p><p>• Process approved customer credits and maintain proper documentation for adjustments made to accounts.</p><p>• Post cash receipts, reconcile payment activity, and support follow-up actions needed to resolve account discrepancies.</p><p>• Maintain customer account records, support credit card payment processing, and provide receipts or related documentation to customers.</p><p>• Partner with internal teams by answering billing questions, sharing guidance on billing-related concerns, and assisting with job closeout activities as needed.</p><p><br></p><p>Please reach out to Charlie Gilmur with Robert Half to review this position. Job Order: 03600-0013497247</p>
<p>We are looking for an experienced Medical Accounts Receivable Specialist to join a growing team!</p><p><br></p><p>In this role, you’ll handle billing and collections, maximizing reimbursement and maintaining strong relationships with clients, payers, and internal teams. The ideal candidate for the role will have experience with claim submission, payment posting, denial management, insurance follow-up, and collections.</p><p><br></p><ul><li>Handle billing, claims, payments, denials, A/R, etc.</li><li>Follow up on Denied Claims</li><li>Constructing appeals, corrected claims and reconsideration, resubmit to insurance company</li><li>Communicate with patients, providers, hospitals, and internal teams</li></ul><p><br></p>
<p>Please note this is a part-time opportunity. 3 days on site either Monday-Wednesday or Tuesday-Thursday</p><p><br></p><p>We are looking for an AP/AR Specialist to join the finance team in New York, New York and help maintain accurate, timely day-to-day accounting operations. This role will manage both payables and receivables, support monthly close activities, and coordinate with internal teams as well as external vendors and customers to resolve account questions. The ideal candidate brings strong bookkeeping knowledge, sound judgment, and the ability to stay organized while balancing multiple deadlines in a fast-paced environment.</p><p><br></p><p>Responsibilities:</p><p>• Manage the full cycle of accounts payable by reviewing vendor invoices, verifying supporting documentation, assigning proper general ledger coding, and preparing items for payment.</p><p>• Prepare and distribute customer invoices, monitor aging reports, and follow up professionally on past-due balances to support steady cash collection.</p><p>• Post incoming receipts, apply payments accurately to open items, and record deposits in a timely manner to keep accounts current.</p><p>• Examine employee reimbursement submissions and corporate card activity for accuracy, policy compliance, and appropriate documentation before processing.</p><p>• Partner with vendors, customers, and internal departments to investigate discrepancies, answer payment-related questions, and resolve accounting issues efficiently.</p><p>• Assist with month-end close by entering journal entries and reconciling balance sheet and income statement accounts to supporting schedules.</p><p>• Provide administrative and clerical support to the finance function, helping maintain organized records and dependable bookkeeping processes.</p><p>• Research accounting questions and analyze information from multiple sources to recommend practical solutions when issues affect financial operations or deadlines.</p>
<p>Robert Half Finance & Accounting has partnered with a growing organization in Clayton, MO seeking a full-time Accounts Payable/Receivable Specialist. This role will support day-to-day AP/AR functions and assist with maintaining accurate financial records</p><p><br></p><p><strong>Accounts Payable/Receivable Specialist Responsibilities:</strong></p><ul><li>Process invoices, payments, and receivables</li><li>Prepare checks and maintain payment records</li><li>Assist with billing, chargebacks, and intercompany invoicing</li><li>Enter and update financial data within accounting systems</li><li>Support month-end and year-end accounting activities</li><li>Communicate with vendors, tenants, and internal teams</li></ul><p><strong>Accounts Payable/Receivable Specialist Minimum Qualifications:</strong></p><ul><li>2+ years of AP/AR or accounting experience</li><li>Proficiency in Microsoft Excel and Office</li><li>Strong communication and organizational skills</li><li>Team-oriented with strong attention to detail</li><li>Experience with ERP or property management software is a plus</li></ul><p> </p><p>This position offers a competitive salary, bonus potential, hybrid flexibility, and a comprehensive benefits package. For more information and a confidential discussion, please apply online or contact Mac Grant via LinkedIn.</p>
<p>Robert Half Contract Finance and Accounting is looking for an AP/AR Specialist to join our client in South Reno on a Contract basis. This on-site role supports daily accounting operations across payables and receivables, with a strong focus on accurate transaction processing, account review, and issue resolution. The ideal candidate brings practical experience in accounting systems, a solid understanding of general ledger activity, and the ability to investigate aging items and resolve discrepancies efficiently.</p><p><br></p><p>Responsibilities:</p><p>• Process vendor invoices and record outgoing payments while maintaining accurate payable records.</p><p>• Review aged payable balances, investigate unresolved items, and prepare credit adjustments when balances are no longer valid.</p><p>• Apply incoming customer payments to open invoices and ensure receivable records are updated correctly.</p><p>• Monitor aged receivable accounts, research outstanding balances, and complete write-offs or credit memos when appropriate.</p><p>• Support day-to-day accounting activities by working with general ledger information to confirm accuracy and proper account treatment.</p><p>• Maintain organized documentation and support accounting workflows using Microsoft Office and SharePoint tools.</p><p>• Assist with additional accounting tasks, including journal entry support and coordination across multiple entities when needed.</p><p><br></p><p>If interested please apply today and for immediate consideration call Keisha White at 775-828-0969</p>
We are looking for a Leave of Absence Analyst II to support leave administration for a health insurance organization in Minnetonka, Minnesota. This Long-term Contract opportunity is ideal for someone who is detail oriented and can interpret leave policies, apply federal and state regulations, and guide employees and leaders through complex absence-related matters. The person in this role will work closely with HR, management, legal partners, and an external leave administrator while delivering responsive, accurate service in a fast-paced environment.<br><br>Responsibilities:<br>• Oversee employee leave cases from initial request through resolution, confirming eligibility, certifications, and required actions in accordance with company guidelines and applicable laws.<br>• Maintain accurate case records by organizing and uploading documentation to the appropriate employee files and ensuring information is current and complete.<br>• Act as the primary contact between employees, HR teams, managers, and the external leave vendor to resolve issues efficiently and support a smooth leave experience.<br>• Monitor leave activity related to disability, family and medical leave, statutory leave, and workers’ compensation, escalating complex situations to leadership when needed.<br>• Explain leave policies and return-to-work expectations to employees and supervisors, including participation in interactive discussions when accommodations or case-specific guidance are required.<br>• Partner with payroll, benefits, employee relations, management, and legal stakeholders to address case impacts and maintain compliant administration practices.<br>• Identify opportunities to strengthen leave processes and collaborate with the third-party administrator on improvements and implementation efforts.<br>• Use reporting tools, Excel, and ticketing systems to track cases, review trends, and support daily operational needs, project work, and other assigned responsibilities.
<p>We are seeking an experienced Medical Accounts Receivable and Billing Specialist to join our team. This position will be responsible for managing the full medical billing and accounts receivable process, including claim submission, payment posting, insurance follow-up, denial resolution, and patient account management. This position sits on site Monday-Friday. </p><p><br></p><p>The ideal candidate has hands-on experience working in a small healthcare organization, private medical practice, physician office, or clinic environment. We are specifically seeking someone who is comfortable working independently and taking ownership of the billing and A/R process rather than someone who has worked exclusively within a large hospital or corporate healthcare system.</p><p><br></p><p>Key Responsibilities</p><p>Manage the full medical billing and accounts receivable process from claim submission through final payment</p><p>Submit and electronically process medical claims to insurance companies</p><p>Review claims for accuracy and resolve billing errors prior to submission</p><p>Post insurance and patient payments accurately and efficiently</p><p>Follow up on outstanding insurance claims and unpaid accounts</p><p>Research and resolve denied, rejected, and underpaid claims</p><p>Identify and correct billing discrepancies and eligibility issues</p><p>Work insurance aging reports and maintain a strong focus on reducing outstanding A/R</p><p>Contact insurance companies regarding claim status, payment issues, denials, and appeals</p><p>Process claim corrections, resubmissions, and appeals as needed</p><p>Maintain accurate patient account information and billing records</p><p>Assist with patient billing questions and account inquiries when necessary</p><p>Review Explanation of Benefits and insurance remittance information</p><p>Reconcile payments and identify discrepancies between billing, payments, and patient accounts</p><p>Monitor A/R aging and identify accounts requiring additional follow-up</p><p>Maintain compliance with healthcare billing regulations and company policies</p><p>Work closely with clinical and administrative staff to resolve billing and documentation issues</p><p>Assist with additional administrative and billing-related responsibilities as needed in a small-office environment</p><p><br></p>
<p>Robert Half is seeking an experienced Accounts Payable Specialist to support a year-end 1099 preparation and compliance project. This role is ideal for an accounting professional with strong AP experience who can ensure vendor records are accurate, taxpayer information is complete, and 1099 reporting requirements are met ahead of filing deadlines.</p><p><br></p><p>The ideal candidate has experience managing high-volume vendor records, reconciling payments, and preparing 1099s within an ERP or accounting system.</p><p><br></p><p>Key Responsibilities</p><ul><li>Review vendor master files and identify vendors requiring 1099 reporting.</li><li>Audit Vendor W-9 documentation and obtain missing tax information.</li><li>Validate Tax Identification Numbers (TINs) and vendor classifications.</li><li>Reconcile annual vendor payments and verify 1099-reportable transactions.</li><li>Research and resolve discrepancies related to vendor payments and tax reporting.</li><li>Prepare and process 1099-NEC and 1099-MISC reporting.</li><li>Assist with year-end AP reconciliations and account clean-up.</li><li>Work with accounting leadership to ensure compliance with IRS reporting requirements.</li><li>Maintain accurate documentation supporting all 1099 filings.</li><li>Support month-end and year-end close activities as needed.</li></ul><p><br></p>
<p>We have partnered with a growing wholesale distribution company on their search for a proactive AR/Collections Specialist with account management and sales tax compliance experience. This individual will work closely with key accounts utilizing SAGE to manage accounts receivable portfolios, proactively contact customers regarding outstanding balances, monitor customer account activity, resolve payment discrepancies, prepare ACH payments, assist with month-end accounting activities, and perform administrative tasks as needed. The ideal AR/Collections Specialist is a self-starter who takes ownership of responsibilities, identifies potential issues before they escalate, and thrives in a collaborative, positive work environment.</p><p> </p><p>How you will make an impact</p><p>· Create and maintain credit history records</p><p>· Assist with administrative activities</p><p>· Document daily collection activity</p><p>· Complete collection effort calls</p><p>· Identify delinquent accounts</p><p>· Draft collection letters</p><p>· Perform payment reconciliations</p><p>· Assist with client credit inquiries</p><p>· Apply daily cash receipts</p><p>· Ad hoc projects</p>
We are looking for an Invoicing Specialist to support accurate and timely billing operations in Pittsburgh, Pennsylvania. This role is ideal for someone who thrives in a detail-focused environment, can balance multiple priorities, and works well across departments to keep invoicing processes running smoothly. The position offers the opportunity to contribute to daily financial operations while helping improve workflow efficiency and service quality.<br><br>Responsibilities:<br>• Create and distribute customer invoices promptly while verifying billing details for accuracy and completeness.<br>• Partner with customer service and sales teams to process invoice requests correctly and ensure supporting information is aligned.<br>• Work with accounting and internal stakeholders to investigate discrepancies, resolve billing concerns, and maintain smooth payment workflows.<br>• Manage a high volume of invoicing activity while staying organized and meeting deadlines in a fast-paced setting.<br>• Maintain accurate account records, purchase order details, and related documentation to support billing and reconciliation activities.<br>• Enter order and billing information into internal systems with a strong focus on data accuracy and consistency.<br>• Build productive working relationships with teammates and contribute to a cooperative, solutions-oriented team environment.<br>• Identify opportunities to streamline invoicing procedures and support ongoing process improvements.<br>• Assist with additional administrative or accounting-related duties as needed to support business operations.
We are looking for an eDiscovery Specialist to support legal matters by managing electronic discovery workflows and ensuring data is prepared accurately for review, search, and production. This position partners closely with attorneys and paralegals to keep matters on track, maintain defensible processes, and resolve issues that may affect deadlines. Based in Philadelphia, Pennsylvania, the role also contributes to trial readiness, user support, and continuous improvement of litigation support practices.<br><br>Responsibilities:<br>• Coordinate electronic discovery activities across active matters, from initial data intake through final production, in partnership with attorneys and legal support teams.<br>• Prepare and load case data into discovery platforms, develop targeted search strategies, and refine search parameters to improve accuracy and efficiency.<br>• Review search workflows and related outputs for quality and consistency, confirming that review protocols are executed as intended.<br>• Monitor matter schedules, communicate risks that could impact key deadlines, and help legal teams adjust plans when issues arise.<br>• Support core discovery phases such as data collection, document review, and production responses while maintaining organized records and inventories.<br>• Conduct audits and validation checks on processed data, loaded files, productions, and vendor-delivered materials to ensure completeness and reliability.<br>• Track project progress from opening through completion, maintaining documentation and status updates to support effective matter management.<br>• Handle transfers of data between litigation support applications and assist with trial preparation, including exhibit databases, presentation tools, vendor coordination, and courtroom technology setup.<br>• Deliver training and day-to-day technical assistance for litigation support applications and contribute to practical guidance that improves team workflows and consistency.
We are looking for a detail-oriented Coding Specialist I to support accurate claim preparation by reviewing clinical documentation and assigning appropriate diagnostic and procedural codes. This Long-term Contract position is based in St. Paul, Minnesota, and is ideal for someone who can work carefully with medical records, billing guidelines, and insurer requirements. The person in this role will help promote compliant coding practices, timely claim processing, and clear communication across administrative and clinical teams.<br><br>Responsibilities:<br>• Examine patient charts, visit notes, and procedure documentation to determine the correct diagnosis and procedure codes for billing purposes.<br>• Apply ICD-10 and other relevant coding standards while following payer rules, internal policies, and government regulations.<br>• Validate coded information for completeness and accuracy before claims are submitted to insurance carriers.<br>• Work with registration, billing, and clinical staff to clarify missing or conflicting documentation that affects coding outcomes.<br>• Maintain organized electronic records and update databases, spreadsheets, and related systems used to track coding activity and productivity.<br>• Support claim administration efforts by helping resolve coding-related edits, denials, or coverage questions.<br>• Manage assigned workloads effectively to meet turnaround expectations while maintaining a high level of accuracy.<br>• Communicate coding decisions and documentation needs clearly and professionally with internal stakeholders.
<p>Robert Half is seeking a Travel & Accommodations Specialist to provide high-level customer service and assist guests with hotel, resort, transportation, and travel-related needs. This role is ideal for someone who is highly organized, customer-focused, and comfortable working in a fast-paced environment while managing multiple reservations and logistics at once.</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Serve as a primary point of contact for guests and provide information regarding accommodations, amenities, transportation, activities, and events.</li><li>Answer incoming calls and assist with reservations, confirmations, special requests, and general inquiries.</li><li>Provide professional customer service and respond to guest concerns in a timely and courteous manner.</li><li>Assist with upselling accommodations, amenities, and services when appropriate.</li><li>Coordinate airline, ferry, and ground transportation reservations.</li><li>Manage transportation calendars and assign pick-up and transfer requests to drivers.</li><li>Coordinate with third-party transportation providers when needed.</li><li>Communicate with internal teams regarding guest arrivals, departures, travel changes, and logistics.</li><li>Support travel arrangements for guests, executives, employees, contractors, and other approved travelers.</li><li>Prepare and distribute reservation confirmations, arrival reports, and event-related reports.</li><li>Update reservation systems and maintain accurate guest and travel information.</li><li>Work closely with multiple departments to ensure a smooth guest experience.</li><li>Perform additional duties and administrative support as needed.</li></ul>
<p>We are looking for an experienced Enovia PLM Specialist to support a manufacturing organization. This contract position will play a key role in advancing the company’s PLM environment by strengthening system performance, reliability, and scalability. The ideal candidate will bring deep expertise in Enovia platforms and will help drive technical improvements across application architecture, data management, and platform optimization.</p><p><br></p><p>Responsibilities:</p><p>• Lead the upgrade of the current Enovia platform to the latest supported release while minimizing disruption to business operations.</p><p>• Evaluate existing configurations and custom developments, then recommend and implement improvements by retiring outdated modifications where appropriate.</p><p>• Support platform migration activities involving operating system and database changes, including movement from Linux to Windows and from Oracle to Microsoft SQL Server.</p><p>• Administer and improve the Enovia repository to ensure project data remains organized, accessible, and aligned with business needs.</p><p>• Monitor platform stability throughout upgrade and migration efforts, resolving issues related to performance, compatibility, and overall system functionality.</p><p>• Collaborate with technical stakeholders to assess system architecture, integration points, and data movement requirements tied to the PLM environment.</p><p>• Document technical changes, deployment considerations, and support procedures to promote long-term maintainability of the solution.</p>
We are looking for a Contract L2 IT Support Specialist to deliver advanced technical support for employees in Pennsylvania, while helping keep day-to-day technology operations stable and efficient. This role serves as a key escalation point for complex end-user issues and contributes to the administration of systems, devices, and core business applications across multiple locations. The position also works closely with internal teams and external service partners to support infrastructure improvements, site growth, and broader IT initiatives.<br><br>Responsibilities:<br>• Resolve escalated support requests involving desktops, laptops, printers, mobile devices, and related hardware that require Tier II technical expertise.<br>• Diagnose and correct issues affecting Windows environments, endpoint performance, application functionality, network access, and user connectivity.<br>• Provide both onsite and remote assistance to employees across corporate and branch locations, ensuring timely and attentive service.<br>• Administer user accounts, access rights, security groups, and identity-related tasks within Active Directory and Microsoft Entra ID.<br>• Support endpoint management, device security controls, and Windows-based infrastructure in coordination with internal standards and operational needs.<br>• Assist with Azure administration and hybrid cloud support activities, including troubleshooting access and environment-related issues.<br>• Investigate network-related problems involving TCP/IP, wireless connections, remote access, and overall branch connectivity.<br>• Support enterprise applications and other operational platforms by handling incidents, upgrades, testing, and vendor coordination.<br>• Manage imaging, deployment, replacement, repair, and tracking of IT hardware while maintaining accurate asset inventory and documentation.<br>• Contribute to office expansions, branch integrations, infrastructure enhancements, and technology standardization efforts, including recommendations for improved tools and solutions.
<p>We are looking for a detail-oriented <strong><u>Appeals Specialist</u></strong> to support a health insurance organization on a Contract basis. This role focuses on investigating complaints, grievances, and appeal-related concerns submitted by members, providers, legal representatives, and regulatory bodies while ensuring timely and accurate resolution. The position is fully remote, offering an opportunity to contribute in a fast-paced, high-volume environment where accuracy and clear communication are essential. <strong><u>Must be willing to work Pacific Time Zone hours.</u></strong></p><p><br></p><p>Responsibilities:</p><p>• Investigate appeal cases, complaints, and grievance matters by gathering information from claims records, eligibility details, benefit plans, contracts, and prior case activity.</p><p>• Respond to concerns raised by members, providers, attorneys, and government agencies with clear, well-supported resolutions based on policy, contract terms, and applicable regulations.</p><p>• Maintain complete and accurate case documentation, ensuring all actions, findings, and outcomes are recorded properly for tracking and reporting purposes.</p><p>• Review system data and supporting files to identify inconsistencies, update records when corrections are needed, and help preserve data accuracy.</p><p>• Evaluate dispute issues within assigned authority levels and make determinations on contractual matters in accordance with established guidelines.</p><p>• Interpret member and provider contract language to assess appeal circumstances and apply benefit provisions appropriately to each case.</p><p>• Monitor recurring issue patterns, summarize findings, and communicate trends or potential defects to leadership for further review.</p><p>• Partner with customer service and internal support teams to address referred cases and resolve complex service concerns efficiently.</p><p>• Consistently meet productivity and quality expectations while managing a steady workload in a high-production environment.</p>
We are looking for a Real Time Specialist I to support contact center performance in Providence, Rhode Island. This Long-term Contract position plays a key role in tracking intraday operations, identifying staffing risks, and helping leadership maintain service goals in a hybrid environment with up to three onsite days per week. The person in this role will work closely with supervisors, vendor partners, and internal stakeholders to improve workforce efficiency, strengthen agent support, and respond to changing business conditions throughout the day.<br><br>Responsibilities:<br>• Track queue activity and representative performance throughout the day to help the team stay aligned with monthly service objectives.<br>• Review attendance and schedule adherence in real time, flagging unreported absences and escalating concerns to the appropriate scheduling resource.<br>• Identify operational issues such as extended calls, staffing gaps, or performance disruptions and alert leadership when intervention is needed.<br>• Coordinate with vendor management and support contacts to improve results and maintain effective outsourced contact center operations.<br>• Recommend intraday schedule updates based on live conditions, emerging trends, and observed agent behavior.<br>• Prepare daily updates on projected service performance and staffing needs, partnering with operations leaders on necessary adjustments.<br>• Revise short-term staffing projections by analyzing current volume patterns, handle times, and historical data to determine resource requirements.<br>• Build productive working relationships with supervisors, team leads, agents, and internal business partners to uncover opportunities for greater efficiency and stronger engagement.