We are looking for a dedicated Help Desk Analyst to provide efficient technical support to employees in a Windows-based environment. This is a long-term contract position located in Coatesville, Pennsylvania, requiring a hands-on approach to troubleshooting and resolving hardware and software issues. The role involves working onsite five days a week with the possibility of hybrid flexibility after ramp-up.<br><br>Responsibilities:<br>• Deliver first-line deskside and remote support to approximately 120 employees, including troubleshooting Windows-based systems and a small number of Mac devices.<br>• Diagnose and resolve issues related to applications, desktops, laptops, and other hardware.<br>• Utilize Intune to manage and deploy laptops and ensure proper setup.<br>• Perform imaging of desktops and laptops, customizing images as needed to meet user requirements.<br>• Maintain and track helpdesk tickets in the ticketing system, ensuring timely resolution of issues.<br>• Support Active Directory by managing user permissions and access.<br>• Install, configure, and repair desktop hardware and peripherals.<br>• Provide guidance and training to users on basic technical issues and system functionalities.<br>• Collaborate with team members to ensure consistent and high-quality support across the organization.
<p>We are seeking a detail-oriented and proactive Accounts Receivable Specialist to join our finance team. In this role, you will manage cash and credit posting, account reconciliations, and collections to maintain accurate financial records and support timely cash flow. The ideal candidate is highly organized, analytical, and possesses strong communication skills to effectively interact with both internal teams and customers.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Process and post manual and electronic cash receipts, credits, and account adjustments to customer accounts.</li><li>Monitor and apply daily payments accurately in accordance with customer remittance details.</li><li>Maintain and reconcile daily deposit records with bank statements.</li><li>Identify and resolve discrepancies in account postings, escalating issues when necessary.</li><li>Review lockbox reports and bank images to ensure proper posting and reconciliation.</li><li>Communicate with customers to resolve payment disputes, collect outstanding balances, and enforce credit policies.</li><li>Assess account balances for risk, recommending actions such as credit holds or escalations.</li><li>Post account adjustments within authorized limits and ensure all financial transactions are completed before month-end close.</li><li>Prioritize accounts for collections based on aging and outstanding balances, using effective communication strategies.</li><li>Support audits and prepare reports as needed to ensure compliance with internal controls.</li></ul><p><br></p>
