Job Summary The HR Assistant provides administrative and clerical support to the Human Resources team and plays a key role in day-to-day HR operations. This entry-level position is ideal for someone interested in starting a career in Human Resources and gaining hands-on experience across recruiting, onboarding, employee records, and HR compliance. <br> Key Responsibilities Assist with employee onboarding, including paperwork, background checks, and system entry Maintain accurate and confidential employee files and HR records Support recruiting efforts by scheduling interviews and coordinating candidate communications Respond to basic employee questions regarding policies, benefits, and procedures Assist with timekeeping, attendance tracking, and data updates in HR systems Help prepare HR reports, spreadsheets, and documentation Support HR projects and initiatives as needed Ensure compliance with company policies and confidentiality standards
<p>We are seeking a detail-oriented and organized HR Assistant to support daily human resources operations for our Minneapolis-based organization. This role will assist with administrative HR functions, employee records management, onboarding, benefits support, scheduling, and general employee communications. The ideal candidate is professional, highly organized, and able to handle sensitive information with discretion.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Provide administrative support to the HR team across a range of human resources functions</li><li>Assist with onboarding and offboarding processes, including preparing new hire paperwork and orientation materials</li><li>Maintain accurate employee files and HR records in compliance with company policies and applicable regulations</li><li>Support benefits administration by answering employee questions and processing related documentation</li><li>Coordinate interviews, meetings, training sessions, and other HR-related scheduling needs</li><li>Help prepare reports, spreadsheets, and HR correspondence</li><li>Respond to internal employee inquiries and route questions to appropriate team members</li><li>Assist with recruiting support tasks such as posting jobs, screening applications, and scheduling interviews</li><li>Ensure confidentiality of employee information and HR documentation</li><li>Support special HR projects and other administrative duties as assigned</li></ul><p><br></p>
<p>We are looking for a detail-oriented Construction Administrator in Sarasota, Florida. In this role, you will play a key part in supporting construction projects by managing documentation, coordinating permitting processes, and assisting with budget monitoring. This position is ideal for someone with a strong background in construction administration and project coordination.</p><p><br></p><p>Responsibilities:</p><p>• Oversee the preparation and management of construction documents, including contracts, purchase orders, work orders, and other related documents. </p><p>• Collaborate with Project Managers to draft, coordinate, and track contracts and subcontracts.</p><p>• Facilitate the permitting process by liaising with county agencies, completing necessary forms and utilizing county and city websites. </p><p>• Monitor project budgets, analyze financial variances, and work with Project Managers to ensure cost control and adherence to approved budgets.</p><p>• Review and verify the accuracy of contract agreements and assist in their preparation and execution.</p><p>• Process lien waivers and Notices to Owner (NTOs) in compliance with industry regulations.</p><p>• Provide accounting support by handling Accounts Payable tasks, such as invoice review, data entry, and payment processing.</p><p><br></p>
<p><strong>About the Role:</strong></p><p> Robert Half is partnering with a growing construction company to hire a dependable and organized Receptionist. This role is the hub of the office—supporting daily operations, coordinating communication between the field and office, and ensuring everything runs smoothly in a fast-paced environment.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Answer and route incoming calls, including communication with clients, vendors, and field teams</li><li>Greet visitors, subcontractors, and deliveries in a professional and efficient manner</li><li>Manage front desk operations and maintain a clean, organized office environment</li><li>Coordinate incoming and outgoing mail, packages, and job-related documents</li><li>Assist with scheduling meetings, appointments, and service calls</li><li>Support project teams with administrative tasks such as data entry, filing, and document tracking</li><li>Maintain and update records, logs, and basic reports</li><li>Order office supplies and assist with vendor coordination</li></ul><p><br></p>
We are looking for a welcoming and dependable Receptionist to support daily front desk operations for a Contract position based in Weston, Florida. This role is ideal for someone who communicates clearly in both English and Spanish, is comfortable using computers, and enjoys assisting visitors and callers in an organized office setting. The position offers an opportunity to build administrative experience while learning additional scheduling and insurance-related support tasks over time.<br><br>Responsibilities:<br>• Greet visitors warmly, manage front desk activity, and create a positive first impression for the office.<br>• Answer incoming phone calls promptly, direct inquiries to the appropriate team members, and relay messages accurately.<br>• Perform day-to-day receptionist support, including handling basic administrative tasks and maintaining organized records.<br>• Use office computer systems to enter information, update data, and assist with routine clerical work.<br>• Support appointment coordination by learning scheduling procedures and helping maintain an accurate calendar.<br>• Communicate effectively with English- and Spanish-speaking clients to ensure clear and courteous service.<br>• Adapt to new processes and take on additional administrative or insurance-related support duties as training is provided.
<p>We are seeking a professional and welcoming Receptionist to serve as the first point of contact for visitors, clients and employees. The Receptionist will manage front desk operations, answer and route calls, coordinate schedules and provide administrative support to help ensure smooth daily office operations. This position is onsite working Monday to Friday.</p><p><br></p><p><strong>Responsibilities</strong></p><ul><li>Greet and assist visitors in a friendly and professional manner</li><li>Answer, screen and direct incoming phone calls</li><li>Manage the front desk and maintain a tidy reception area</li><li>Support executives.</li><li>Schedule meetings and assist with calendar coordination</li><li>Maintain office supplies and place orders as needed</li><li>Perform data entry, filing and general administrative support</li><li>Coordinate with internal teams to support office operations</li><li>Assist with special projects and other duties as assigned</li></ul>
<p>We currently have an opening for an articulate, skilled Receptionist. In this role, you will greet visitors, handle incoming calls and perform general administrative duties. Proficient Receptionists will also assist other administrative staff with overflow work, including word processing, data entry and Internet research tasks. For immediate consideration apply today. </p><p><br></p><p>· Answer and direct phone calls in a polite and friendly manner</p><p>· Welcome visitors in a warm and friendly manner, and answer any questions visitors have</p><p>· Maintain reception area and all common areas in a clean and tidy manner at all times</p><p>· Operate standard office equipment on a regular basis, including a fax machine, a copy machine, and a computer</p><p>· Keep detailed and accurate records of visitor requests and of calls received</p><p>· Receive deliveries; sort and distribute incoming mail</p><p>· Take inventory of supplies and restock as needed</p><p>· Maintain the general office filing system</p>
We are looking for a dependable Receptionist to join a busy office. This is a Contract to permanent opportunity for someone who enjoys supporting daily operations, creating a welcoming first impression, and handling a variety of administrative tasks in an onsite setting. The right candidate will be comfortable in a small office environment, adaptable as priorities shift throughout the day, and interested in building a long-term career while expanding their responsibilities through cross-training.<br><br>Responsibilities:<br>• Welcome visitors, answer incoming calls on a multi-line phone system, and direct inquiries to the appropriate team members in a courteous manner.<br>• Provide day-to-day administrative support by managing front desk activities, coordinating communications, and assisting with general office tasks.<br>• Maintain an organized reception area and help ensure the office runs smoothly throughout the workday.<br>• Respond to inbound calls promptly, take accurate messages, and relay information clearly to staff.<br>• Assist with scheduling, document handling, data entry, and other clerical duties as needed to support business operations.<br>• Adjust to changing priorities and handle a mix of responsibilities efficiently in a small team environment.<br>• Learn additional office functions through cross-training and contribute to multiple areas of the business over time.
We are looking for a detail-oriented Medical Receptionist to support daily front-office operations for a healthcare facility in Santa Cruz, California. This is an onsite Contract position lasting 2 months, ideal for someone who thrives in a fast-paced patient-facing setting and can manage multiple priorities with accuracy and care. The role requires strong organizational ability, bilingual communication skills, and confidence using standard office software while delivering a welcoming experience for patients and visitors.<br><br>Responsibilities:<br>• Welcome patients and visitors, provide front-desk support, and create a courteous and efficient check-in experience.<br>• Handle incoming calls, route messages appropriately, and respond to routine questions in both English and another language as needed.<br>• Maintain patient-facing administrative workflows by organizing records and coordinating document handling between office areas.<br>• Manage appointment-related communication, update basic information, and support daily scheduling needs based on clinic activity.<br>• Use Microsoft Office applications, Outlook, Word, Excel, and Adobe tools to complete clerical tasks and maintain accurate documentation.<br>• Keep the reception area and related administrative materials orderly so information can be accessed quickly and efficiently.<br>• Balance several responsibilities at once while staying attentive to patient needs, office priorities, and changing coverage demands.<br>• Collaborate with staff across the clinic and business office to support smooth day-to-day operations and timely information flow.
We are looking for a dependable Receptionist to support front desk operations at a shelter setting in Redwood City, California. This Long-term Contract opportunity is ideal for someone who is detail oriented, approachable, and comfortable assisting visitors while managing a busy phone line. The person in this role will help create an organized and welcoming environment during weekend coverage and ongoing scheduling needs.<br><br>Responsibilities:<br>• Welcome guests, residents, and visitors in a courteous manner while serving as the first point of contact at the front desk.<br>• Manage incoming calls through a multi-line phone system, direct inquiries to the appropriate contacts, and relay accurate messages promptly.<br>• Maintain an orderly reception area and support smooth daily operations by handling routine administrative front desk tasks.<br>• Provide clear information to callers and walk-in visitors while responding calmly and effectively in a fast-paced environment.<br>• Monitor visitor flow and follow site procedures for check-in, communication, and general reception coverage.<br>• Support ongoing weekend and shift-based front desk needs, ensuring reliable coverage during assigned hours.
We are looking for a detail-oriented Receptionist to support front desk operations at a shelter setting in Redwood City, California. This Long-term Contract opportunity is ideal for someone who is comfortable working weekend and swing-shift coverage while serving as a dependable first point of contact for visitors and callers. The role requires strong communication skills, a confident presence, and the ability to manage a busy phone environment with accuracy and professionalism.<br><br>Responsibilities:<br>• Welcome visitors and provide courteous front desk support in a detail-oriented and service-oriented manner.<br>• Manage incoming calls through a multi-line phone system, directing inquiries to the appropriate contacts promptly and accurately.<br>• Maintain an organized reception area and support daily administrative tasks that keep site operations running smoothly.<br>• Respond to general questions, relay messages, and handle routine communication with clarity and discretion.<br>• Provide dependable coverage for scheduled weekend and swing-shift hours, including evening availability as needed.<br>• Record visitor activity, assist with basic check-in procedures, and follow site protocols for reception services.<br>• Coordinate with on-site staff to ensure timely communication and consistent front desk support throughout the shift.
<p>Robert Half is looking for an experienced and dependable Receptionist to support daily front desk operations for a contract position in Virginia. This Receptionist role is ideal for someone with at least 3 years of experience who enjoys creating a welcoming environment, managing communications, and keeping administrative tasks organized. The Receptionist candidate will serve as a key point of contact for visitors and callers while helping the office run smoothly through strong customer service and attention to detail. Click the apply button today and become an integral part of the team. If you have any questions, please contact Robert Half at 703-682-8293 and mention job reference #04560-0013431458.</p><p><br></p><p>As a Receptionist your responsibilities will include but are not limited to:</p><p>• Welcome guests courteously, assist with check-in, and ensure visitors are directed to the appropriate staff or meeting areas.</p><p><br></p><p>• Manage a multi-line phone system by answering incoming calls promptly, routing them accurately, and taking clear messages when needed.</p><p><br></p><p>• Coordinate calendars and arrange appointments to support efficient scheduling across the office.</p><p><br></p><p>• Handle email communication in a timely and thorough manner, responding to inquiries or forwarding requests to the right contacts.</p><p><br></p><p>• Perform data entry with accuracy and maintain organized digital and physical filing systems for easy record retrieval.</p><p><br></p><p>• Support day-to-day administrative activities using Microsoft Word, Excel, and Outlook to prepare documents, track information, and manage correspondence.</p><p><br></p><p>• Provide courteous customer service to employees, guests, and external contacts while maintaining a welcoming front desk presence.</p><p><br></p><p>Click the apply button today and become an integral part of the team. If you have any questions, please contact Robert Half at 703-682-8293 and mention job reference #04560-0013431458.</p><p><br></p>
<p>Robert Half has an opening for a private dental office in Daly City. We need a friendly, organized, and detail-oriented candidate. This is an entry-level position Please find the details below and interested, apply ASAP. We can start someone immediately!</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Greet patients and visitors in a professional and welcoming manner</li><li>Answer phone calls, schedule appointments, and manage the office calendar</li><li>Verify patient information and update electronic records</li><li>Assist with patient check-in and check-out processes</li><li>Collect co-pays and process basic payments</li><li>Confirm appointments and follow up on missed visits</li><li>Coordinate with dental assistants and hygienists to maintain an efficient workflow</li><li>Maintain a clean and organized front office area</li><li>Handle basic administrative tasks such as filing, scanning, and data entry</li></ul><p><br></p><p><br></p>
<p>Robert Half is seeking a friendly, organized receptionist to serve as the welcoming face and support hub of a local office. In this key role, you’ll greet visitors, answer phones, manage appointments, and provide general administrative support to keep the team operating efficiently.</p><p><br></p><p>Responsibilities:</p><ul><li>Greet and direct visitors in a courteous and professional manner</li><li>Answer, screen and route incoming phone calls</li><li>Maintain a clean and organized reception area</li><li>Manage incoming and outgoing mail and deliveries</li><li>Schedule meetings and maintain calendars for staff</li><li>Assist with data entry, filing, and basic document preparation</li><li>Order office supplies and track inventory</li><li>Support other administrative projects as needed</li></ul><p><br></p>
We are looking for a detail-oriented Receptionist to support daily front-desk operations for a manufacturing facility in Hanford, California. This Contract position will serve as the first point of contact for visitors, callers, and internal teams, helping create an organized and welcoming office environment. The ideal candidate brings strong communication skills, attention to detail, and the ability to manage multiple administrative tasks efficiently in a fast-paced setting.<br><br>Responsibilities:<br>• Welcome visitors, direct them appropriately, and help maintain an orderly flow of traffic through the front office.<br>• Operate a multi-line phone system, answer incoming calls promptly, and route messages or calls to the correct departments.<br>• Prepare routine written communications and provide general administrative support to front-office activities.<br>• Receive, sort, and distribute incoming mail and deliveries while ensuring items reach the appropriate recipients.<br>• Keep the reception area neat, organized, and ready to receive guests at all times.<br>• Issue visitor badges and follow site access procedures to support facility security requirements.<br>• Coordinate with department staff and leadership to relay information accurately and respond to front-desk inquiries.<br>• Assist with additional clerical or office support tasks as needed to help daily operations run smoothly.
<p>We are seeking a professional and organized Receptionist with prior experience handling multi-line phone systems and supporting daily office operations. This role is ideal for someone with strong communication skills, a polished demeanor, and the ability to manage front desk responsibilities in a fast-paced environment. Your hours will be Monday to Friday 9 am to 6 pm.</p><p><br></p><p>Key Responsibilities:</p><ul><li>Answer and direct incoming calls using a multi-line phone system</li><li>Greet clients, visitors, and staff in a professional manner</li><li>Manage front desk activities and maintain a welcoming office environment</li><li>Handle scheduling, calendar coordination, and meeting room bookings</li><li>Perform general administrative duties such as filing, data entry, scanning, and email correspondence</li><li>Receive and distribute mail and packages</li><li>Maintain office supplies and assist with basic office coordination tasks</li><li>Support various departments with clerical projects as needed</li></ul>
We are looking for an experienced and dependable Receptionist to support a legal office in Florida. This contract-to-permanent opportunity is ideal for someone who enjoys creating a strong first impression while keeping front-desk operations organized and efficient. The person in this role will manage daily administrative tasks, assist visitors and callers, and help maintain a smooth office environment.<br><br>Responsibilities:<br>• Welcome clients, visitors, and staff in a courteous manner while maintaining an organized front-desk presence.<br>• Operate a multi-line phone system, direct incoming calls to the appropriate parties, and take accurate messages when needed.<br>• Handle routine clerical work such as filing, scanning, data entry, and preparation of basic office documents.<br>• Coordinate incoming and outgoing mail, packages, and deliveries to support daily office operations.<br>• Keep reception and common areas neat, organized, and presentable throughout the workday.<br>• Provide administrative assistance to the legal team by supporting scheduling and other office coordination needs.<br>• Follow workplace health and safety expectations, including wearing a mask throughout the day if not vaccinated.
<p>We are looking for a detail-oriented and organized Receptionist to join our team in Metairie, Louisiana. This short-term contract-to-permanent position offers an excellent opportunity to showcase your administrative and customer service skills in a dynamic showroom environment. The role requires a proactive individual who can manage front desk operations efficiently while providing exceptional support to clients and team members.</p><p><br></p><p>Responsibilities:</p><p>• Serve as the first point of contact for visitors and clients, ensuring a welcoming and detail-oriented environment.</p><p>• Answer incoming phone calls promptly and direct them to the appropriate departments or individuals.</p><p>• Perform accurate data entry tasks to maintain and update records.</p><p>• Provide outstanding customer service by addressing inquiries and resolving issues effectively.</p><p>• Manage daily administrative tasks, including scheduling and correspondence.</p><p>• Organize and maintain the reception area to ensure a clean and functional workspace.</p><p>• Assist with showroom operations, including facilitating client interactions and supporting sales staff.</p><p>• Utilize Microsoft Word and other tools to create and manage documents as needed.</p><p>• Support additional tasks such as shipping coordination or assisting with inventory, depending on business needs.</p><p>• Collaborate with team members to ensure smooth operations and address any challenges proactively.</p>
We are looking for a detail-oriented and organized Receptionist to join our team in Midland, Texas. This long-term contract position combines front-desk responsibilities with operational support across multiple office locations, ensuring smooth day-to-day operations and a positive experience for employees, guests, and business partners. The role requires strong communication skills, adaptability, and attention to detail to effectively manage administrative tasks and maintain a welcoming environment.<br><br>Responsibilities:<br>• Provide receptionist coverage at multiple office locations, including answering and routing inquiries and greeting visitors.<br>• Manage access and coordination within the office to ensure a detail-oriented and secure environment.<br>• Support office operations by monitoring and replenishing supplies, including breakroom and common-area stock.<br>• Handle incoming and outgoing mail, packages, and deliveries, including coordinating with FedEx and other couriers.<br>• Assist with food deliveries, special snack distributions, and other services to enhance employee engagement.<br>• Maintain clean and organized shared spaces to uphold a detail-oriented office environment.<br>• Respond to internal questions and requests related to office facilities and operations.<br>• Assist with cost comparisons, invoice processing, and reporting for corporate services.<br>• Help streamline and document internal processes to improve office efficiency.<br>• Perform additional administrative and operational tasks as needed to support business goals.
We are looking for a detail-oriented and welcoming Receptionist for a contract position based in Sacramento, California. This role serves as a key point of contact for visitors, residents, staff, and callers while supporting day-to-day front desk and administrative operations. The ideal candidate brings strong communication skills, attention to detail, and the ability to manage multiple priorities in a fast-paced environment.<br><br>Responsibilities:<br>• Welcome guests warmly, assess their needs, and direct them appropriately to create a positive arrival experience.<br>• Coordinate with internal teams to support admissions-related activities, transportation arrangements, and visitor guidance for community events and appointments.<br>• Maintain accurate daily occupancy records and communicate relevant updates to appropriate staff members.<br>• Notify department leaders of upcoming admissions or returns, and route questions or concerns to the appropriate manager or administrator for timely follow-up.<br>• Respond to incoming calls and in-person inquiries by providing clear, helpful information and routing messages as needed.<br>• Keep resident, staff, and visitor records current, including logs for guest check-ins and resident sign-in and sign-out activity.<br>• Complete administrative support tasks such as entering resident details into databases, preparing documents, updating reports, and handling general clerical assignments.<br>• Assist with office operations by sorting mail and packages, preparing event materials, monitoring office equipment, and helping maintain inventory and supply levels.<br>• Provide support with distributing payroll checks and resident statements when requested.
Mid-sized Law Firm in Orange County seeks a part-time Receptionist to answer and direct incoming calls, provide administrative support work, process and distribute incoming mail and process outgoing mail.<br> <br>Qualifications/Job Requirements:<br>• Proficiency with computers and ability to learn new systems and programs quickly.<br>• Ability to multi-task and meet deadlines while working in a fast paced and frequently changing environment<br>• Professional demeanor, proper phone etiquette, a customer service focus, and attention to detail are a must<br>• 2- 5 years of professional reception and/or administrative support work required. Both would be a plus.<br>• Law office experience a plus.<br>• Reliable and dependable<br>• Excellent verbal and written communication skills<br>• Familiarity with Microsoft Office, Outlook, Excel and Word<br>• Legal calendaring or Notary experience is a plus<br>• Answer and direct incoming calls<br>• Greet visitors in a courteous and professional manner<br>• Sort, process, and distribute heavy daily mail<br>• Prepare outgoing and certified mail<br>• Perform light clerical duties (scanning, filing, copying)<br> <br>This is a part-time role, in office. 20-30 hours per week. More hours may be available based on firm needs.<br> <br>Some college or certificate preferred but not required. Great company culture. Ongoing training and development will be provided. Pay will be based on experience.
We are looking for a detail-oriented Receptionist to support front desk operations for a contract position in New York. This role is ideal for someone who communicates clearly, creates a welcoming first impression, and can manage a steady flow of calls and visitors with confidence. The position requires strong organization, attention to detail, and the ability to keep daily office reception activities running smoothly.<br><br>Responsibilities:<br>• Welcome guests and provide a courteous, welcoming front desk experience for visitors and callers.<br>• Manage incoming calls through a multi-line phone system, directing each inquiry to the appropriate contact or department.<br>• Operate a switchboard environment efficiently while maintaining accuracy when handling several lines at once.<br>• Respond to inbound phone inquiries promptly and relay messages clearly to support timely follow-up.<br>• Maintain an orderly reception area and assist with routine administrative tasks that support daily office operations.<br>• Coordinate front desk coverage during scheduled part-time hours and ensure consistent service throughout the workday.
<p>We are looking for a detail-oriented Receptionist to join our team on short term contract. The ideal candidate will serve as the first point of contact for visitors and callers, ensuring a positive and welcoming experience. This position requires excellent communication skills and the ability to multitask effectively in a fast-paced retail environment. The assignment will be the following dates 5/1, 5/8, 5/15, 5/22, 5/29, 6/5, 6/12.</p><p><br></p><p><strong><u>Responsibilities:</u></strong></p><p>• Greet and assist visitors in a courteous and attentive manner.</p><p>• Answer and manage a multi-line phone system, ensuring calls are directed appropriately.</p><p>• Handle inbound calls and provide accurate information or transfer to the correct department.</p><p>• Maintain a clean and organized reception area to uphold a positive image.</p><p>• Coordinate with internal staff to ensure seamless communication and scheduling.</p><p>• Manage and distribute incoming mail and packages as needed.</p><p>• Provide general administrative support, such as data entry and scheduling.</p><p>• Monitor and address inquiries received through phone or in-person promptly.</p>
<p>We currently have an opening for an articulate, skilled Receptionist. In this role, you will greet visitors, handle incoming calls and perform general administrative duties. Proficient Receptionists will also assist other administrative staff with overflow work, including word processing, data entry and Internet research tasks. For immediate consideration please apply today. </p><p><br></p><p>· Answer and direct phone calls in a polite and friendly manner</p><p>· Welcome visitors in a warm and friendly manner, and answer any questions visitors have</p><p>· Maintain reception area and all common areas in a clean and tidy manner at all times</p><p>· Operate standard office equipment on a regular basis, including a fax machine, a copy machine, and a computer</p><p>· Keep detailed and accurate records of visitor requests and of calls received</p><p>· Receive deliveries; sort and distribute incoming mail</p><p>· Take inventory of supplies and restock as needed</p><p>· Maintain the general office filing system</p>
We are looking for an organized and personable Receptionist to join our team in Indianapolis, Indiana. In this Contract to permanent position, you will play a crucial role in creating a welcoming environment for visitors and ensuring smooth daily operations. This role is ideal for someone who thrives in a fast-paced setting and is skilled at managing multi-line phone systems.<br><br>Responsibilities:<br>• Greet visitors and ensure they are directed to the appropriate person or department.<br>• Manage incoming calls efficiently using a multi-line phone system, providing accurate information or redirecting as needed.<br>• Maintain a clean and detail oriented reception area to create a positive first impression.<br>• Handle incoming and outgoing mail, packages, and deliveries promptly.<br>• Assist with scheduling appointments or meetings for staff and management.<br>• Provide administrative support, including data entry, filing, and other clerical tasks.<br>• Coordinate with various departments to ensure smooth communication and operations.<br>• Monitor and maintain office supplies, placing orders when necessary.<br>• Respond to inquiries with accuracy and courtesy, both in-person and over the phone.