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62 results for It Support jobs

Desktop Support Analyst

Mansfield, OH
onsite
Temporary / Contract
0 - 0 USD / Yearly
We are looking for a Desktop Support Analyst to provide dependable technical assistance for employees in Lexington, Ohio within a plastics manufacturing environment. This Long-term Contract position supports users both remotely and in person, combining desk-based troubleshooting with hands-on assistance across workstations and peripheral devices. The role is ideal for someone who can navigate Microsoft-based systems confidently, communicate clearly with end users, and contribute to smooth day-to-day IT operations across a multi-site organization. Responsibilities: • Deliver frontline and advanced desktop support for employees through a mix of remote assistance and on-site service. • Investigate and resolve issues involving computers, peripherals, software applications, and user access in a timely manner. • Support Microsoft technologies, including Windows environments, Active Directory, domain-connected systems, and Microsoft Office 365 tools. • Prepare, image, configure, and maintain desktops, laptops, and related hardware for end-user deployment. • Move between work areas to provide deskside support, diagnose equipment problems, and restore functionality at the point of use. • Record incidents, resolutions, and technical procedures to improve knowledge sharing and maintain accurate support documentation. • Assist with scanner-related devices and other operational technology used by staff in daily business processes. • Contribute to special IT initiatives and site-based technical projects as assigned.
2026-04-28T00:00:00Z

Desktop Support Analyst

New York, NY
onsite
Temporary / Contract
30.4 - 35.2 USD / Hourly
We are looking for a Desktop Support Analyst to deliver hands-on technical support for employees in New York, New York. This Long-term Contract position is ideal for someone who enjoys resolving user issues, maintaining reliable workstation performance, and providing responsive service across a fast-paced work environment. The role will support day-to-day desktop operations, assist remote and international teams, and contribute to a consistent, high-quality end-user experience. Responsibilities: • Deliver first- and second-line technical assistance for hardware, software, and infrastructure-related incidents and service requests across the organization. • Provide in-person floor support on a rotating schedule, assisting employees directly and ensuring all requests are properly recorded in the service management system. • Take full ownership of assigned tickets from initial intake through final resolution, including user updates, troubleshooting, and timely closure. • Support colleagues in international offices by providing remote assistance that aligns with established service standards and response expectations. • Follow defined escalation procedures to route complex issues appropriately and maintain dependable support delivery. • Investigate recurring technical problems, identify underlying causes, and create clear knowledge documentation for both engineers and end users. • Administer user lifecycle activities such as onboarding, offboarding, account support, and related end-user access tasks. • Configure, maintain, and troubleshoot laptops, desktop hardware, mobile devices, remote access tools, and Windows 10 workstation environments. • Assist with event technology support and coordinate Zoom-based meeting and interview connections with domestic and international participants. • Participate in after-hours on-call coverage and contribute to time-sensitive projects and organization-wide IT communications as needed.
2026-04-23T00:00:00Z

Desktop Support Analyst

Eden Prairie, MN
onsite
Temporary / Contract
26.6 - 30.8 USD / Hourly
The End User Support Analyst – Level 2 provides end-to-end technical support for internal users across on-premise and cloud-based Microsoft environments. This role focuses on endpoint support, user access, security tools, and office technology while working closely with IT and infrastructure teams. Key Responsibilities • Provide end-to-end client support via a ticketing system for local and remote users• Serve as a Level 2 escalation point for end-user issues involving hardware, software, and access• Support Office 365 administration, including user setup and ongoing maintenance• Administer Exchange Online, including mailbox management and licensing• Manage Intune and mobile device administration for laptops, tablets, and phones• Support current and legacy Windows operating systems• Administer Active Directory and Group Policy in a multi-domain organization• Perform computer imaging, deployment, and lifecycle support• Add, configure, and maintain workstations, laptops, and mobile devices• Support Microsoft security tools including Identity Protection and Multi-Factor Authentication• Manage and troubleshoot remote access solutions including Microsoft DirectAccess and Pulse Secure VPN• Respond to system alerts and provide coverage for senior systems administration functions as needed• Support conference room audio and video technology• Assist with building security systems and local network connectivity in coordination with IT• Support network printers and office automation systems• Provide mobile device and endpoint support for both office-based and remote users
2026-04-30T00:00:00Z

Desktop Support Analyst

Dubuque, IA
onsite
Temporary to Hire
0 - 0 USD / Yearly
We are looking for a Desktop Support Analyst to provide hands-on technical support for employees in Dubuque, Iowa. This Contract to Permanent opportunity is ideal for someone who enjoys solving day-to-day technology issues, maintaining reliable workstation performance, and delivering responsive service across office and production environments. The person in this role will support end users with hardware, software, connectivity, and access needs while helping keep local IT operations running smoothly. Responsibilities: • Deliver on-site and remote support for end-user issues involving desktops, laptops, peripherals, connectivity, telephony, video conferencing, and mobile devices. • Set up, deploy, and maintain computer equipment and standard software to ensure employees have reliable and secure technology tools. • Monitor and work through the IT ticket queue, prioritizing requests and resolving incidents in a timely and thorough manner. • Administer user access and device-related support within Windows Active Directory, including account maintenance, security permissions, and printer connectivity. • Diagnose technical problems through structured troubleshooting and root cause analysis to minimize repeat issues and reduce downtime. • Create and refine support documentation and knowledge articles to improve service consistency and help users resolve common issues. • Recommend practical hardware and software enhancements that improve performance, usability, and cost efficiency. • Provide technical support across both office and manufacturing settings while coordinating with the broader IT team as needed.
2026-05-04T00:00:00Z

Desktop Support Analyst

Ankeny, IA
onsite
Temporary / Contract
0 - 0 USD / Yearly
We are looking for a Desktop Support Analyst to deliver reliable onsite technical assistance for end users in Moline, Illinois within the Financial Services industry. This Long-term Contract position is ideal for someone who is comfortable working in a Windows-based environment, supporting banking-related hardware, and providing clear, customer-focused communication. The person in this role will help keep end-user technology operational during validation activities, deployment efforts, and launch support while maintaining accurate documentation throughout the support process. Responsibilities: • Provide onsite desktop support for end users by diagnosing and resolving hardware, software, and access-related issues in a Windows 10 environment. • Prepare, configure, image, and deploy desktops and related devices to support user readiness for scheduled validation sessions and operational events. • Support banking equipment such as receipt printers, check scanners, driver license scanners, and other peripheral devices to ensure proper functionality. • Assist with device setup, testing, and readiness checks before key support events, helping users transition smoothly into production activities. • Respond to service desk tickets and technical requests with a strong focus on timely resolution, clear updates, and minimal disruption to frontline teams. • Participate in cutover and go-live support activities by providing hands-on troubleshooting and immediate end-user assistance as issues arise. • Document incidents, resolutions, device statuses, and recurring problems thoroughly to support tracking, follow-up, and knowledge sharing. • Use tools such as Active Directory and remote support utilities to manage user access and resolve desktop issues efficiently. • Provide post-deployment and post-launch support to stabilize the user environment and address outstanding technical concerns.
2026-04-23T00:00:00Z

Desktop Support Analyst

Greenville, SC
onsite
Temporary / Contract
23 - 26 USD / Hourly
We are looking for a Desktop Support Analyst to provide hands-on technical support for end users in Greenville, South Carolina within the financial services industry. This is a Contract position focused on maintaining reliable workstation performance, resolving desktop-related issues, and delivering a strong support experience across the business. The ideal candidate will combine practical troubleshooting ability with solid knowledge of Windows environments, hardware support, and user account administration. Responsibilities: • Deliver day-to-day support for desktop and workstation issues, ensuring users receive timely and effective technical assistance. • Diagnose and resolve problems involving Windows 10 systems, peripheral devices, and standard desktop applications. • Set up, configure, and maintain desktop hardware, including computers, monitors, docking stations, and related equipment. • Perform desktop imaging and device provisioning to prepare systems for new hires, replacements, and refresh activities. • Manage user access and account-related tasks within Active Directory, including routine updates and troubleshooting. • Track incidents and service requests, document resolutions, and escalate more complex technical issues when needed. • Support workstation deployments, equipment replacements, and other desktop lifecycle activities across the environment.
2026-05-04T00:00:00Z

Customer Service Support: I (Junior)

Fairfield, OH
onsite
Temporary / Contract
22 - 22 USD / Hourly
We are looking for a dedicated Customer Service Representative to join our team in Fairfield, Ohio. In this long-term contract role, you will play a key role in providing exceptional support to customers, ensuring their inquiries are addressed efficiently. This position requires a proactive approach to problem-solving, strong communication skills, and the ability to manage multiple tasks in a fast-paced environment. Responsibilities: • Respond to customer inquiries via phone, email, or in person, delivering accurate and timely information. • Provide support with general office tasks, ensuring all documentation and processes are handled efficiently. • Conduct research to resolve customer issues or provide in-depth responses to inquiries. • Maintain thorough and effective email correspondence with clients and internal teams. • Assist with hiring-related processes, including scheduling and managing communication with candidates. • Troubleshoot customer concerns and escalate complex issues to the appropriate departments. • Deliver clear and precise communication to ensure customer satisfaction. • Collaborate with team members to improve service delivery and address common challenges. • Stay updated on company products, services, and policies to provide accurate information. • Ensure all customer interactions are logged and documented appropriately.
2026-05-01T00:00:00Z

Help Desk

Oakland Park, FL
onsite
Temporary / Contract
0 - 0 USD / Yearly
The Early Career Help Desk Technician provides first‑level technical support to end users by resolving common hardware, software, and access issues. This role is ideal for individuals beginning their IT career who are eager to learn, grow technical skills, and build experience in a professional support environment. The technician will work closely with IT team members to ensure timely issue resolution and a positive user experience. Key Responsibilities<ul><li>Provide Tier 1 technical support for desktops, laptops, mobile devices, and peripherals</li><li>Respond to tickets, emails, and phone requests in a timely and professional manner</li><li>Troubleshoot basic hardware, software, and connectivity issues</li><li>Assist with user account setup, password resets, and access requests</li><li>Support Windows and/or macOS operating systems and common business applications</li><li>Document issues, troubleshooting steps, and resolutions in the ticketing system</li><li>Escalate complex issues to Tier 2 or specialized IT teams as needed</li><li>Assist with onboarding/offboarding tasks and workstation setup</li><li>Follow IT procedures, security policies, and service standards</li></ul>
2026-04-23T00:00:00Z

Service Support Analyst

Nashville, TN
onsite
Permanent / Full Time
70000 - 80000 USD / Yearly
Our client is seeking a Service Support Analyst to join their team. The analyst is responsible for managing the intake, assessment, and resolution of technology-related incidents and service requests from internal users across our client’s organization. Acting as a primary point of contact, the analyst provides direct end-user support while ensuring requests are logged, prioritized, and resolved in alignment with established service management processes. Responsibilities:Task Execution and End-User Support<ul><li>Respond to incidents and service requests via phone, email, chat, and self-service portals</li><li>Log, categorize, prioritize, and resolve tickets within the ITSM platform</li><li>Troubleshoot desktop, application, and connectivity issues</li><li>Communicate clearly with users and provide status updates</li></ul>Endpoint & Desktop Support<ul><li>Support Windows laptops, desktops, and AVD</li><li>Assist with device provisioning, refresh, and decommissioning</li><li>Troubleshoot hardware, software, and configuration issues</li><li>Support devices managed through centralized endpoint management platforms</li></ul>Identity, Access & Administration<ul><li>Perform Entra ID and Active Directory administration tasks</li><li>Support onboarding and offboarding processes</li><li>Manage group-based access and permissions</li><li>Troubleshoot authentication and access issues</li></ul>Endpoint Management & Security Support<ul><li>Support device compliance with security baselines</li><li>Assist with patching and endpoint protection troubleshooting</li><li>Identify and escalate potential security incidents</li></ul>Documentation & Continuous Improvement<ul><li>Document all support actions and resolutions</li><li>Maintain and contribute to knowledge base articles</li><li>Identify recurring issues and recommend improvements</li></ul>Operating Standards & Expectations<ul><li>Operate within an ITIL-aligned service management framework</li><li>Adhere to security, compliance, and data protection policies</li><li>Meet defined service performance and documentation standards</li></ul>
2026-04-20T00:00:00Z

Technical Support Analyst III

Richmond, VA
onsite
Temporary / Contract
30 - 30 USD / Hourly
About the RoleWe are seeking a Technical Support Analyst III (EHR Security Analyst), this role plays a critical part in securing and supporting an enterprise-level Electronic Health Record (EHR) system.You will be responsible for managing user access, enforcing security policies, and supporting end users while ensuring compliance with healthcare regulations such as HIPAA.Key Responsibilities<ul><li>Define, manage, and maintain EHR security roles, access controls, and user permissions</li><li>Map and maintain position definitions, including Millennium Position Preferences and OHPAC security groups</li><li>Provide Tier 1 support to EHR end users for access and security-related issues</li><li>Collaborate with IT, Security Officers, and compliance teams to develop and enforce security policies</li><li>Monitor user access and activity to ensure appropriate system usage</li><li>Conduct internal audits and identify potential risks or vulnerabilities</li><li>Assist in user provisioning and deprovisioning processes</li><li>Investigate and respond to security incidents, ensuring proper documentation and resolution</li><li>Support system upgrades, patches, and maintenance activities (Cerner/OHPAC)</li><li>Participate in audits (internal and external) and ensure compliance readiness</li><li>Stay current on emerging threats, regulatory updates, and security best practices</li><li>Recommend improvements to strengthen the overall EHR security environment</li></ul>
2026-05-04T00:00:00Z

Support Technician I

Las Vegas, NV
onsite
Temporary to Hire
21.48 - 25.93 USD / Hourly
We are looking for a dedicated and detail-oriented Support Technician I to join our team in Las Vegas, Nevada. In this Contract to permanent position, you will play a critical role in supporting our users by addressing hardware, software, and system issues. This role is ideal for someone who thrives in a fast-paced environment and is eager to contribute to the seamless operation of IT systems. Responsibilities: • Manage the end-to-end IT support process for employees, including onboarding, offboarding, and role transitions, in collaboration with HR and Security teams. • Handle security-sensitive termination procedures, such as revoking access, coordinating device recovery, and documenting actions for audits. • Provide technical support for Windows, macOS, iOS, and mobile devices, efficiently resolving hardware, software, and connectivity issues. • Assist remote and hybrid teams by troubleshooting access, endpoint, and network connectivity challenges while ensuring consistent service delivery. • Oversee the maintenance and functionality of physical access systems, conference room AV equipment, and collaborative technologies for seamless operations. • Utilize Jira Service Management to manage the full ticket lifecycle, from intake and prioritization to resolution and documentation. • Conduct IT asset management tasks, including procurement, deployment, patching, replacements, and maintaining accurate inventory records. • Analyze recurring issues to identify trends, recommend improvements, and enhance overall operational efficiency.
2026-04-18T00:00:00Z

Senior Desktop Support

Woodbury, MN
onsite
Temporary to Hire
33.25 - 42 USD / Hourly
We are seeking a Senior Desktop Support Technician to provide comprehensive end-user support across multiple locations. This role combines hands-on technical support with remote troubleshooting to ensure reliable, efficient technology operations. The ideal candidate is customer-focused, technically versatile, and capable of supporting a wide range of IT systems and infrastructure. <ul><li>Install, configure, and maintain desktop and laptop systems, including hardware and software deployments</li><li>Manage and prioritize IT incident queues, resolving Level I, II, and III technical issues across a variety of environments</li><li>Provide on-site and remote support for end users, troubleshooting issues related to operating systems, applications, and connectivity</li><li>Administer and support Microsoft Intune, including device enrollment, application deployment, patching, compliance policies, and endpoint security</li><li>Maintain and support Active Directory environments, including user accounts, group policies, access controls, and authentication processes</li><li>Ensure secure and efficient management of network resources such as shared drives, printers, and permissions</li><li>Develop and maintain technical documentation and knowledge base articles for both IT staff and end users</li><li>Participate in system upgrades, migrations, and infrastructure improvement projects</li><li>Perform other duties as assigned</li></ul>
2026-04-23T00:00:00Z