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86 results for It Help Desk jobs

IT Support | Desktop | Hardware Technician

Postville, IA
onsite
Temporary to Hire
0 - 0 USD / Yearly
Our growing client is seeking a customer-focused Tier 1 Helpdesk Analyst to serve as the first point of contact for technical support across the organization. In this role, you’ll handle day-to-day user issues, triage and resolve tickets efficiently, and escalate more complex matters while gaining hands-on exposure to modern infrastructure, cloud, security, and networking technologies. This is an excellent opportunity for someone looking to build a strong IT foundation while working alongside experienced engineers in a collaborative environment. Key Responsibilities<ul><li>Provide first-line technical support for end users, including printer issues, login problems, screen/display issues, and general workstation troubleshooting</li><li>Manage and resolve helpdesk tickets across multiple systems, ensuring timely updates and resolution</li><li>Support core IT platforms including Active Directory, Azure, Microsoft 365, and telephony systems</li><li>Perform user and device support using Entra ID (Azure AD) and Intune, including access, device enrollment, and basic policy troubleshooting</li><li>Troubleshoot and support Windows desktops and Windows Server environments</li><li>Assist with routine infrastructure tasks such as system reboots, backups, and basic maintenance</li><li>Provide initial support or exposure to Hyper‑V environments and SQL maintenance tasks, escalating as needed</li><li>Identify, assign, and escalate security-related tickets to the appropriate teams</li><li>Support and escalate network-related issues involving Cisco switches and Fortinet firewalls</li><li>Document incidents, resolutions, and procedures to improve response efficiency and knowledge sharing</li></ul>
2026-05-01T00:00:00Z

Tier 2 Help Desk/Desktop Support Analyst

Cary, IL
onsite
Temporary to Hire
33.25 - 38.5 USD / Hourly
We are seeking a high-energy, detail-oriented Desktop Support Technician for a contract engagement in Cary, IL. This role is ideal for a detail oriented with deep experience in enterprise-level endpoint management and hardware support. You will be responsible for maintaining the health and performance of our technology stack, ranging from standard executive workstations to specialized warehouse mobility tools. Key Responsibilities Endpoint Management: Deploy, maintain, and troubleshoot Windows 10 and 11 operating systems within a large-scale enterprise environment. Software & Cloud Support: Provide advanced support for the Microsoft 365 suite and manage device enrollment and software deployment via Microsoft Intune and SCCM. Specialized Hardware: Provide hands-on support for Zebra scanners and other warehouse mobility devices to ensure seamless logistics operations. Infrastructure & AV: Maintain conference room setups and audiovisual technology to support onsite collaboration. Networking: Perform basic troubleshooting for wired and wireless connectivity, including TCP/IP, DHCP, DNS, and Meraki-based VPN connectivity. Asset Management: Track hardware and software lifecycles through diligent asset management and inventory practices. Identity & Access: Utilize Active Directory for user management and enterprise IT environment navigation. Service Delivery: Manage and resolve support requests through the ServiceNow ticketing system, ensuring high levels of internal user satisfaction.
2026-04-20T00:00:00Z

Senior Desktop Support

Woodbury, MN
onsite
Temporary to Hire
33.25 - 42 USD / Hourly
We are seeking a Senior Desktop Support Technician to provide comprehensive end-user support across multiple locations. This role combines hands-on technical support with remote troubleshooting to ensure reliable, efficient technology operations. The ideal candidate is customer-focused, technically versatile, and capable of supporting a wide range of IT systems and infrastructure. <ul><li>Install, configure, and maintain desktop and laptop systems, including hardware and software deployments</li><li>Manage and prioritize IT incident queues, resolving Level I, II, and III technical issues across a variety of environments</li><li>Provide on-site and remote support for end users, troubleshooting issues related to operating systems, applications, and connectivity</li><li>Administer and support Microsoft Intune, including device enrollment, application deployment, patching, compliance policies, and endpoint security</li><li>Maintain and support Active Directory environments, including user accounts, group policies, access controls, and authentication processes</li><li>Ensure secure and efficient management of network resources such as shared drives, printers, and permissions</li><li>Develop and maintain technical documentation and knowledge base articles for both IT staff and end users</li><li>Participate in system upgrades, migrations, and infrastructure improvement projects</li><li>Perform other duties as assigned</li></ul>
2026-04-23T00:00:00Z

IT Support Engineer

Saint Augustine, FL
onsite
Temporary / Contract
0 - 0 USD / Yearly
We are seeking a hands-on IT Systems Support Specialist to support day-to-day infrastructure operations, troubleshooting, and system maintenance in a fast-paced environment. This role is ideal for someone with a strong technical foundation who is looking to continue growing their skills across systems, networking, and virtualization.
2026-04-23T00:00:00Z

IT Support Engineer

Jacksonville, FL
onsite
Temporary to Hire
0 - 0 USD / Yearly
We are looking for an IT Support Engineer to join our team in Jacksonville, Florida. In this Contract to permanent position, you will play a critical role in delivering technical assistance to end users while ensuring the smooth functioning of hardware, software, and network systems. This role requires a proactive and customer-oriented approach to resolve issues and enhance user experiences. Responsibilities: • Provide technical support for desktops, laptops, mobile devices, and business applications, ensuring timely issue resolution. • Diagnose and troubleshoot problems related to Windows/macOS operating systems, Microsoft 365, printers, and other IT systems. • Install, configure, and maintain computer hardware, peripherals, and mobile devices for end users. • Manage and administer user accounts and permissions within Active Directory and Azure AD. • Document support cases, resolutions, and processes in the ticketing system for accurate record-keeping. • Handle onboarding and offboarding processes, including equipment setup and deployment for new and departing employees. • Apply updates, patches, and basic security measures to ensure system integrity. • Collaborate with senior support teams to escalate complex issues and ensure their resolution. • Deliver excellent customer service by communicating technical solutions in a clear and approachable manner.
2026-04-07T00:00:00Z

IT Support

Detroit, MI
onsite
Temporary / Contract
22.8 - 26.4 USD / Hourly
We are looking for a dependable IT Support specialist to provide hands-on assistance at a client site. This contract position will support a short-term onsite engagement focused on preparing employee workstations and resolving setup issues in a new office environment. The ideal candidate brings practical desktop support experience, works well in a team setting, and is comfortable handling hardware and software tasks with minimal supervision. Responsibilities: • Prepare and configure desktop workstations, monitors, and related equipment for employee use in the office. • Install operating system updates, software applications, and device drivers to ensure systems are ready for day-to-day business operations. • Provide onsite troubleshooting for common technical issues involving Windows-based computers, peripherals, and user setup concerns. • Assist the internal IT team with desk-side support activities during the office setup period and respond promptly to technical requests. • Track, update, and help resolve service desk tickets related to workstation deployment, software installation, and end-user support. • Support user account and access-related tasks within Active Directory as needed for workstation readiness and onboarding activities. • Verify that newly installed hardware and software are functioning properly and escalate complex issues when necessary.
2026-05-01T00:00:00Z

IT Support Specialist

Margate, FL
onsite
Temporary / Contract
25 - 30 USD / Hourly
We are seeking a detail-oriented and customer-focused IT Support Specialist to join our client in Coconut Creek. The ideal candidate will be responsible for providing technical assistance and support to users regarding hardware, software, and network-related issues. This role focuses on remote troubleshooting and ticket resolution, ensuring high quality and timely support for external clients.Key Responsibilities:<ul><li>Provide second-level support for user issues via phone, email, or ticketing system</li><li>Troubleshoot and resolve issues related to Active Directory, including password resets, account creation, and permissions management</li><li>Administer and support Office 365 accounts, including mailbox setup, user access, and license assignments</li><li>Troubleshoot and resolve Windows 10 operating system problems, including software installations, Windows updates, and device connectivity</li><li>Document all interactions, troubleshooting steps, and resolutions in the ticketing system</li><li>Escalate unresolved issues to higher-level support or specialist teams as appropriate</li><li>Contribute to knowledge base documentation and process improvement</li><li>VOIP support & administration </li><li>Server - VMware</li><li>Network support </li></ul>
2026-04-13T00:00:00Z

IT Support Specialist

Tallahassee, FL
onsite
Temporary / Contract
30 - 40 USD / Hourly
We are seeking an IT Support Specialist to provide technical support for end users across Windows-based environments. This role will support day-to-day IT operations, troubleshoot hardware and software issues, and administer core technologies including Active Directory and Microsoft 365. This is an onsite role in Tallahassee, FL. Key Responsibilities<ul><li>Provide Tier 1–2 technical support for Windows operating systems (Windows 10/11)</li><li>Troubleshoot and resolve issues related to desktops, laptops, peripheral devices, and printers</li><li>Support user account management in Active Directory (user creation, group membership, password resets)</li><li>Administer and support Microsoft 365 applications including Outlook, Teams, OneDrive, and SharePoint</li><li>Perform onboarding and offboarding tasks (account provisioning, equipment setup, access changes)</li><li>Document incidents, requests, and resolutions in a ticketing system</li><li>Escalate complex issues to higher-level support teams as needed</li><li>Assist with software installs, patches, updates, and basic security best practices</li><li>Provide clear, professional communication to end users with varying technical skill levels</li></ul>
2026-04-09T00:00:00Z

IT Support Specialist

Los Angeles, CA
onsite
Temporary / Contract
35 - 38 USD / Hourly
*Email valerie.montoya@rht(.com) for consideration* Robert Half is seeking a highly motivated and driven Service Desk Specialist that will be responsible for supporting, imaging (packaging), and troubleshooting O365, MAC equipment along with Windows equipment and more. This role is 100% onsite. Top Skills:<ul><li>Enterprise and/or Entertainment Exp.</li><li>5+ Years of Exp. in Escalated Service Desk</li><li>White-Glove/VP/Exec Support</li><li>M365, SaaS, AD</li><li>Windows/Mac OS Exp. (Blended Userbase)</li><li>iOS/Android</li><li>ITSM (ServiceNow)</li><li>JAMF / MDM + Endpoint Tools</li><li>L3 Ticketing</li><li>Audio/Visual, VC</li><li>MFA</li></ul>
2026-04-17T00:00:00Z

IT Support Specialist

Somerset, NJ
onsite
Permanent / Full Time
65000 - 75000 USD / Yearly
We are looking for an IT Support Specialist to join our dynamic team in Somerset, New Jersey. This hybrid position offers a mix of onsite and remote work, providing opportunities to grow both professionally and technically in a collaborative environment. Responsibilities:• Deliver remote technical support for desktops, laptops, printers, mobile devices, and software applications.• Manage help desk tickets efficiently, troubleshooting and resolving issues while maintaining clear communication with clients.• Support Windows Server environments, including Active Directory and Group Policy configurations.• Monitor network performance and connectivity, addressing system alerts and optimizing functionality.• Configure and deploy workstations and mobile devices, ensuring proper setup and operation.• Assist in hardware installations, upgrades, and replacements to maintain client systems.• Document troubleshooting procedures, client setups, and internal workflows to ensure consistency and knowledge sharing.• Collaborate with senior technicians on escalated issues and participate in IT-related projects.• Contribute to client onboarding processes, integrating new systems and ensuring smooth transitions.
2026-04-16T00:00:00Z

IT/OT Service Desk Specialist

Charleston, SC
onsite
Temporary to Hire
22.1635 - 25.663 USD / Hourly
We are looking for a skilled IT/OT Service Desk Specialist to join our team in North Charleston, South Carolina. This Contract to permanent position involves delivering top-notch technical support and customer service to both internal employees and external clients in office and operational environments. If you are a proactive problem-solver with a strong focus on customer satisfaction, we encourage you to apply. Responsibilities: • Diagnose and resolve issues related to hardware, software, and network systems, escalating complex problems when necessary. • Monitor system performance to ensure reliability, security, and optimal functionality. • Assist end users with system access, hardware setup, application usage, and configurations. • Document incidents, solutions, and knowledge base articles to promote ongoing improvement. • Manage the lifecycle of end-user hardware and software, including installation, configuration, and upgrades. • Perform account management tasks, such as resetting passwords and resolving access issues. • Provide remote support for users both on-site and in off-site locations. • Deliver basic training to users on IT tools and technologies to enhance their efficiency. • Collaborate with internal IT teams and external vendors to address and resolve technical issues. • Support IT security policies by enforcing access controls, managing backups, and implementing antivirus solutions.
2026-04-13T00:00:00Z

Information Technology, Support

Minneapolis, MN
onsite
Temporary / Contract
17 - 20 USD / Hourly
We are looking for a detail-oriented Hardware Management Support Analyst to support the delivery, upkeep, and recovery of employee technology across the organization in Golden Valley, Minnesota. This Long-term Contract position focuses on providing a dependable, service-driven experience by ensuring laptops and related equipment are prepared, assigned, maintained, and returned in alignment with company standards. The ideal candidate brings strong organizational skills, a customer-first mindset, and the ability to manage hardware requests efficiently while maintaining security and asset accuracy. Responsibilities: • Oversee the day-to-day movement of laptops, monitors, docks, and other end-user equipment from initial assignment through refresh and final retirement. • Coordinate hardware requests from submission to completion, ensuring approvals, setup, delivery, and communication are handled within established service timelines. • Prepare devices for use by imaging, configuring, and testing hardware according to enterprise requirements for software, security controls, and connectivity. • Provide front-line assistance for basic device-related issues and work closely with service desk or walk-up support teams to resolve or escalate concerns appropriately. • Maintain accurate records in asset tracking systems so inventory status, ownership, and lifecycle details remain current and reliable. • Apply company policies related to security, data protection, and equipment return procedures for employee departures, leave events, and role changes. • Monitor recurring support challenges and recommend practical improvements that strengthen operational efficiency and the end-user experience.
2026-04-24T00:00:00Z

Technical Support- Tier 1

Dallas, TX
onsite
Permanent / Full Time
70000 - 75000 USD / Yearly
We are looking for a motivated Technical Support- Tier 1 specialist to join a customer-focused IT team in Dallas, Texas. This position supports employees with day-to-day technical issues across desktops, applications, mobile devices, and meeting technology in a services environment. It is well suited for someone with early-career IT experience who enjoys solving problems, delivering high-quality support, and building a strong foundation in enterprise technology. Responsibilities: • Provide first-line technical assistance for desktop and laptop issues, peripheral devices, printers, and commonly used business applications. • Resolve service requests and incidents by diagnosing problems, guiding users through solutions, and escalating more complex matters when needed. • Create, update, and close support tickets with clear documentation of issues, troubleshooting steps, and outcomes. • Set up and image workstations, prepare equipment for new hires, and support hardware replacement initiatives. • Manage routine account support tasks within Active Directory, including basic user access and profile assistance. • Assist employees with remote connectivity, mobile device support, and general access to firm technology resources. • Support conference rooms and meetings by helping with audio/visual equipment, virtual meeting tools, and room readiness. • Contribute to technology rollouts, software installations, system upgrades, and other endpoint support projects. • Participate in an after-hours on-call rotation to help address urgent support needs outside standard business hours.
2026-04-23T00:00:00Z

End User Support

Lehigh Acres, FL
onsite
Temporary / Contract
0 - 0 USD / Yearly
We are looking for an End User Support specialist to provide on-site technical assistance in Lehigh Acres, Florida. This Long-term Contract opportunity is ideal for someone who enjoys solving day-to-day technology issues, supporting a wide range of user devices, and delivering responsive service in a fast-moving environment. The person in this role will help maintain productivity by resolving desktop, mobile, network, and conference room technology problems efficiently. Responsibilities: • Deliver in-person support for employees by diagnosing and resolving issues involving computers, software applications, printers, and other end-user equipment. • Investigate and correct problems across Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook, to keep users working effectively. • Perform foundational network support tasks such as reviewing IP configurations, addressing connectivity problems, assisting with wireless access, and resetting Windows-based workstations when needed. • Provide technical assistance for Apple hardware and iOS devices, while also offering limited troubleshooting support for Android-based mobile technology. • Set up, test, and troubleshoot conference room audio-visual equipment, including display systems, projectors, sound components, and collaboration tools. • Respond to service requests and support tickets with a sense of urgency, prioritizing issues based on business impact and user needs. • Assist users with mobile applications and peripheral devices, ensuring reliable functionality across a variety of hardware and software environments.
2026-05-01T00:00:00Z

IT Support Technician Tier 2

Tallahassee, FL
onsite
Temporary / Contract
0 - 0 USD / Yearly
We are seeking a Tier 2 IT Support Technician to provide advanced technical support for end users across hardware, software, and enterprise systems. This role serves as an escalation point for Tier 1 support and is responsible for diagnosing and resolving moderately complex technical issues related to Windows operating systems, Microsoft 365, and endpoint devices. Key Responsibilities<ul><li>Provide Tier 2 technical support for desktops, laptops, peripherals, and enterprise applications</li><li>Troubleshoot and resolve issues related to Windows OS (Windows 10/11), including performance, configuration, and security</li><li>Support Microsoft 365 services including Outlook, Teams, OneDrive, SharePoint, and Exchange Online</li><li>Diagnose and resolve hardware issues such as desktops, laptops, printers, monitors, docks, and mobile devices</li><li>Install, configure, and maintain software applications and system updates</li><li>Escalate unresolved or complex issues to Tier 3 or infrastructure teams as appropriate</li><li>Document incidents, requests, and resolutions accurately in the ticketing system</li><li>Assist with onboarding/offboarding by setting up workstations, software, and user access</li><li>Follow ITIL best practices, SLAs, and internal support procedures</li><li>Provide excellent customer service and clear communication to both technical and non‑technical users</li></ul>
2026-04-24T00:00:00Z

Tech Support Manager

Appleton, WI
onsite
Temporary to Hire
40 - 50 USD / Hourly
We are looking for an experienced Tech Support Manager to join our team in Fox Valley, Wisconsin. This role is a Contract to permanent position, offering an exciting opportunity to lead a dynamic team while contributing to the overall technical strategy and operations. The ideal candidate will bring strong leadership skills and technical expertise to ensure efficient service delivery and enhance the end-user experience. Responsibilities:• Oversee and manage a team of IT specialists, including digital workplace engineers and hardware experts, to ensure seamless support operations.• Develop and implement strategies to improve end-user computing experiences, focusing on efficiency, automation, and proactive issue resolution.• Utilize ServiceNow and other tools to manage workflows, track performance, and drive continuous improvement.• Lead team members through mentorship and coaching to foster growth and maintain a positive workplace culture.• Ensure smooth provisioning and deployment of IT hardware such as laptops, while maintaining inventory and system updates.• Collaborate with cross-functional teams to align technical strategies with organizational goals and drive innovation.• Manage hybrid IT environments, including both on-premises and cloud-based systems, ensuring reliability and scalability.• Address and resolve complex technical challenges, acting as a key point of escalation for team members.• Travel occasionally to support operations at other facilities or manufacturing plants.• Set and execute roadmaps for IT service delivery, incorporating AI and automation into processes.
2026-04-27T00:00:00Z

IT Manufacturing Support

Pittsburg, KS
onsite
Temporary / Contract
0 - 0 USD / Yearly
We are looking for a detail-oriented IT Manufacturing Support specialist to join our team in Pittsburg, Kansas. This long-term contract position is ideal for candidates with a solid foundation in Tier 1 technical support and a proactive approach to problem-solving. Prior experience in a manufacturing environment is highly desirable. Responsibilities: • Provide Tier 1 technical support, addressing basic hardware, software, and system issues. • Assist with password resets, account setups, and other Active Directory-related tasks. • Monitor and resolve service desk tickets promptly and efficiently. • Perform basic troubleshooting for Microsoft Windows 10 and other standard operating systems. • Install and configure hardware and software as needed to support end-users. • Maintain detailed records of support activities using a ticketing system. • Collaborate with team members to ensure timely resolution of technical issues. • Deliver support tailored to a manufacturing environment, ensuring minimal disruption to operations.
2026-04-15T00:00:00Z

Desktop Support Analyst

Mansfield, OH
onsite
Temporary / Contract
0 - 0 USD / Yearly
We are looking for a Desktop Support Analyst to provide dependable technical assistance for employees in Lexington, Ohio within a plastics manufacturing environment. This Long-term Contract position supports users both remotely and in person, combining desk-based troubleshooting with hands-on assistance across workstations and peripheral devices. The role is ideal for someone who can navigate Microsoft-based systems confidently, communicate clearly with end users, and contribute to smooth day-to-day IT operations across a multi-site organization. Responsibilities: • Deliver frontline and advanced desktop support for employees through a mix of remote assistance and on-site service. • Investigate and resolve issues involving computers, peripherals, software applications, and user access in a timely manner. • Support Microsoft technologies, including Windows environments, Active Directory, domain-connected systems, and Microsoft Office 365 tools. • Prepare, image, configure, and maintain desktops, laptops, and related hardware for end-user deployment. • Move between work areas to provide deskside support, diagnose equipment problems, and restore functionality at the point of use. • Record incidents, resolutions, and technical procedures to improve knowledge sharing and maintain accurate support documentation. • Assist with scanner-related devices and other operational technology used by staff in daily business processes. • Contribute to special IT initiatives and site-based technical projects as assigned.
2026-04-28T00:00:00Z

Desktop Support Analyst

Manawa, WI
onsite
Temporary / Contract
25 - 29 USD / Hourly
We are looking for a Desktop Support Analyst to provide hands-on technical support for end users in Manawa, Wisconsin. This Long-term Contract position focuses on maintaining reliable workstation performance, resolving Microsoft and hardware-related issues, and delivering responsive service in a fast-paced environment. The ideal candidate brings strong troubleshooting ability, patience, and a customer-first approach while supporting a large user base and a variety of endpoint devices. Responsibilities: • Provide day-to-day desktop support by diagnosing and resolving issues involving Microsoft applications, Windows 10 systems, laptops, workstations, and peripheral hardware. • Prepare and deploy equipment for new hires, including workstation setup, hardware configuration, and ensuring devices are ready for immediate use. • Perform desktop imaging and device provisioning activities to maintain consistent system builds across supported endpoints. • Track technology assets by assigning tags, updating inventory records, and documenting equipment distribution and service status. • Manage and respond to support requests through ServiceNow, ensuring tickets are accurately logged, updated, and resolved in a timely manner. • Support a high-volume end-user environment by delivering clear communication, practical solutions, and dependable technical assistance. • Assist with the upkeep and troubleshooting of mobile devices, including a shared fleet of iPads used across the organization. • Coordinate basic support for printers and related desktop peripherals to minimize disruption to daily operations.
2026-05-01T00:00:00Z

Desktop Support Analyst

New York, NY
onsite
Temporary / Contract
30.4 - 35.2 USD / Hourly
We are looking for a Desktop Support Analyst to deliver hands-on technical support for employees in New York, New York. This Long-term Contract position is ideal for someone who enjoys resolving user issues, maintaining reliable workstation performance, and providing responsive service across a fast-paced work environment. The role will support day-to-day desktop operations, assist remote and international teams, and contribute to a consistent, high-quality end-user experience. Responsibilities: • Deliver first- and second-line technical assistance for hardware, software, and infrastructure-related incidents and service requests across the organization. • Provide in-person floor support on a rotating schedule, assisting employees directly and ensuring all requests are properly recorded in the service management system. • Take full ownership of assigned tickets from initial intake through final resolution, including user updates, troubleshooting, and timely closure. • Support colleagues in international offices by providing remote assistance that aligns with established service standards and response expectations. • Follow defined escalation procedures to route complex issues appropriately and maintain dependable support delivery. • Investigate recurring technical problems, identify underlying causes, and create clear knowledge documentation for both engineers and end users. • Administer user lifecycle activities such as onboarding, offboarding, account support, and related end-user access tasks. • Configure, maintain, and troubleshoot laptops, desktop hardware, mobile devices, remote access tools, and Windows 10 workstation environments. • Assist with event technology support and coordinate Zoom-based meeting and interview connections with domestic and international participants. • Participate in after-hours on-call coverage and contribute to time-sensitive projects and organization-wide IT communications as needed.
2026-04-23T00:00:00Z

Desktop Support Analyst

Eden Prairie, MN
onsite
Temporary / Contract
26.6 - 30.8 USD / Hourly
The End User Support Analyst – Level 2 provides end-to-end technical support for internal users across on-premise and cloud-based Microsoft environments. This role focuses on endpoint support, user access, security tools, and office technology while working closely with IT and infrastructure teams. Key Responsibilities • Provide end-to-end client support via a ticketing system for local and remote users• Serve as a Level 2 escalation point for end-user issues involving hardware, software, and access• Support Office 365 administration, including user setup and ongoing maintenance• Administer Exchange Online, including mailbox management and licensing• Manage Intune and mobile device administration for laptops, tablets, and phones• Support current and legacy Windows operating systems• Administer Active Directory and Group Policy in a multi-domain organization• Perform computer imaging, deployment, and lifecycle support• Add, configure, and maintain workstations, laptops, and mobile devices• Support Microsoft security tools including Identity Protection and Multi-Factor Authentication• Manage and troubleshoot remote access solutions including Microsoft DirectAccess and Pulse Secure VPN• Respond to system alerts and provide coverage for senior systems administration functions as needed• Support conference room audio and video technology• Assist with building security systems and local network connectivity in coordination with IT• Support network printers and office automation systems• Provide mobile device and endpoint support for both office-based and remote users
2026-04-30T00:00:00Z

Desktop Support Analyst

Memphis, TN
onsite
Temporary / Contract
23.75 - 27.5 USD / Hourly
We are looking for a Desktop Support Analyst to provide application and user support for web-based platforms and digital service tools in Germantown, Tennessee. This Long-term Contract position focuses on maintaining reliable portal functionality, troubleshooting user-facing issues, and helping improve system performance through thoughtful analysis and testing. The ideal candidate brings a strong technical foundation, experience supporting business applications, and the ability to communicate clearly with both internal teams and external partners. Responsibilities: • Manage implementation and ongoing support for portal and web-based software, helping ensure systems are configured to meet business and user needs effectively. • Investigate and support automated data connections that supply information to customer-facing websites and online platforms. • Troubleshoot issues related to electronic payment workflows, user access, and account functionality across multiple portal environments. • Resolve service-related problems affecting online transactions, renewals, requests, and other digital community features. • Provide analysis and support for platform-specific issues, including third-party vendor integrations tied to resident-facing systems. • Share technical guidance and process knowledge with remote staff members and external contacts to support consistent issue resolution. • Participate in quality assurance efforts by identifying defects, documenting findings, and contributing recommendations for corrective action. • Create and execute tests for system updates, enhancements, and fixes, while recording results in a clear and organized manner. • Track support requests through help desk tools, maintain accurate case documentation, and follow established service procedures and standards.
2026-04-25T00:00:00Z

Desktop Support Analyst

Detroit, MI
onsite
Temporary / Contract
18 - 20 USD / Hourly
We are looking for a skilled Desktop Support Analyst to join our team in Detroit, Michigan. In this role, you will provide essential technical support for software applications, hardware systems, and peripheral devices. This is a long-term contract position that requires a proactive individual adept at troubleshooting, maintaining systems, and ensuring end-user satisfaction. Responsibilities: • Diagnose and resolve technical issues related to software applications, PCs, laptops, and peripheral devices. • Perform regular maintenance and updates on hardware and software systems to ensure optimal performance. • Document detailed steps and solutions for resolving user issues in the call tracking system. • Install and configure hardware and software for end-users as needed. • Manage inventory control and assist in transporting hardware between locations. • Stay informed about current trends and advancements in technology to enhance support services. • Deliver individual or group training sessions on computer hardware and software usage. • Participate in projects aimed at implementing new technologies and improving service delivery. • Escalate unresolved technical issues to higher support levels when necessary. • Handle additional responsibilities and tasks as assigned.
2026-04-24T00:00:00Z

Desktop Support Analyst

Dubuque, IA
onsite
Temporary to Hire
0 - 0 USD / Yearly
We are looking for a Desktop Support Analyst to provide hands-on technical support for employees in Dubuque, Iowa. This Contract to Permanent opportunity is ideal for someone who enjoys solving day-to-day technology issues, maintaining reliable workstation performance, and delivering responsive service across office and production environments. The person in this role will support end users with hardware, software, connectivity, and access needs while helping keep local IT operations running smoothly. Responsibilities: • Deliver on-site and remote support for end-user issues involving desktops, laptops, peripherals, connectivity, telephony, video conferencing, and mobile devices. • Set up, deploy, and maintain computer equipment and standard software to ensure employees have reliable and secure technology tools. • Monitor and work through the IT ticket queue, prioritizing requests and resolving incidents in a timely and thorough manner. • Administer user access and device-related support within Windows Active Directory, including account maintenance, security permissions, and printer connectivity. • Diagnose technical problems through structured troubleshooting and root cause analysis to minimize repeat issues and reduce downtime. • Create and refine support documentation and knowledge articles to improve service consistency and help users resolve common issues. • Recommend practical hardware and software enhancements that improve performance, usability, and cost efficiency. • Provide technical support across both office and manufacturing settings while coordinating with the broader IT team as needed.
2026-04-27T00:00:00Z

Desktop Support Analyst

Ankeny, IA
onsite
Temporary / Contract
0 - 0 USD / Yearly
We are looking for a Desktop Support Analyst to deliver reliable onsite technical assistance for end users in Moline, Illinois within the Financial Services industry. This Long-term Contract position is ideal for someone who is comfortable working in a Windows-based environment, supporting banking-related hardware, and providing clear, customer-focused communication. The person in this role will help keep end-user technology operational during validation activities, deployment efforts, and launch support while maintaining accurate documentation throughout the support process. Responsibilities: • Provide onsite desktop support for end users by diagnosing and resolving hardware, software, and access-related issues in a Windows 10 environment. • Prepare, configure, image, and deploy desktops and related devices to support user readiness for scheduled validation sessions and operational events. • Support banking equipment such as receipt printers, check scanners, driver license scanners, and other peripheral devices to ensure proper functionality. • Assist with device setup, testing, and readiness checks before key support events, helping users transition smoothly into production activities. • Respond to service desk tickets and technical requests with a strong focus on timely resolution, clear updates, and minimal disruption to frontline teams. • Participate in cutover and go-live support activities by providing hands-on troubleshooting and immediate end-user assistance as issues arise. • Document incidents, resolutions, device statuses, and recurring problems thoroughly to support tracking, follow-up, and knowledge sharing. • Use tools such as Active Directory and remote support utilities to manage user access and resolve desktop issues efficiently. • Provide post-deployment and post-launch support to stabilize the user environment and address outstanding technical concerns.
2026-04-23T00:00:00Z

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