We are looking for an experienced IT Manager to oversee end-user technology support and endpoint operations across our organization in Cleveland, Ohio. In this role, you will lead a team responsible for service desk operations, endpoint lifecycle management, and IT service management processes, ensuring optimal service quality and continuous improvement. This highly visible position offers the chance to directly enhance company efficiency and profitability while fostering a culture of responsiveness and innovation.<br><br>Responsibilities:<br>• Provide leadership and direction for the IT Operations team, including performance management and setting measurable objectives.<br>• Mentor team members to strengthen technical skills and improve service delivery.<br>• Supervise Tier 1 and Tier 2 end-user support across all company locations, ensuring timely issue resolution.<br>• Define, monitor, and report on key performance indicators such as response times, service quality, and compliance.<br>• Oversee the configuration and maintenance of the company’s IT service management platform, including workflows and reporting dashboards.<br>• Manage endpoint lifecycle processes, including deployment, provisioning, and compliance using Microsoft Intune and related technologies.<br>• Develop and implement automation strategies to enhance operational efficiency.<br>• Collaborate with cybersecurity teams on endpoint security and vulnerability remediation.<br>• Coordinate user access provisioning and deprovisioning to align with company policies.<br>• Maintain vendor relationships and assist with budgeting and lifecycle planning for hardware and software assets.
<p><em>The salary range for this position is $90,000 - $120,000 plus bonus, and it comes with benefits, including medical, vision, dental, life, and disability insurance. To apply to this hybrid role please send your resume to [email protected].</em></p><p><br></p><p><strong>Job Description:</strong></p><ul><li>Lead structured Kaizen cycles focused on throughput, quality and risk reduction.</li><li>Apply relevant Process Management tools (e.g. Lean/Six Sigma tools such as VSM (Value Stream Mapping), SIPOC (Supplier, Input, Process, Output, Customer), 5 Whys, Ishikawa).</li><li>Perform process mining and time‑and‑motion analysis.</li><li>Identify root causes of rework, delays, documentation errors and funding bottlenecks.</li><li>Design and develop To‑Be processes including clear role definitions, handoffs, and service-level expectations. As minimum expected is inclusion of RACI (Responsible, Accountable, Consulted, Informed), SLAs and control points.</li><li>Analyze and document current (“as-is”) processes across all functions – e.g. origination, credit, operations, funding/treasury, and portfolio management.</li><li>Identify inefficiencies (benchmarking against other countries in the network, against the market), bottlenecks, error drivers, and compliance-related risks.</li><li>Support the creation and maintenance of standard operating procedures (SOPs), process maps, and work instructions.</li><li>Serve as the primary process interface between functions (e.g., IT, Risk, Operations, Finance).</li><li>Align process and system requirements with Group standards while ensuring local regulatory and operational needs are met.</li><li>Facilitate cross-functional workshops to align stakeholders on process changes, implementation steps, and responsibilities.</li><li>Translate business requirements into structured change requests for HQ IT teams, or external local providers.</li><li>Define functional requirements, expected outcomes, dependencies, acceptance criteria, and test scenarios.</li><li>Support prioritization of change requests and maintain transparency on timelines and delivery status.</li><li>Coordinate user acceptance testing (UAT) with local teams and document test results.</li><li>Ensure system enhancements support process design, reporting, compliance, and operational efficiency.</li><li>Monitor performance of external systems and service quality, maintaining communication and coordination with external providers (if such).</li><li>Translate gaps into OCR (Optical Character Recognition)/RPA (Robotic Process Automation) and workflow opportunities.</li><li>Build business cases with ROI and risk impact.</li><li>Define data quality rules and reporting requirements</li><li>Monitor and supervise process implementation across teams, ensuring adoption and operational consistency.</li><li>Track and manage implementation progress, risks, open issues, and mitigation actions.</li></ul>
We are looking for a highly skilled Systems Administrator to oversee and enhance critical project cost systems for large-scale export initiatives. This position involves close collaboration with the Project Controls team to ensure optimal configuration, administration, and performance of EcoSys and associated applications. The ideal candidate will play a key role in maintaining system integrity, supporting end-users, and driving efficient project cost management.<br><br>Responsibilities:<br>• Configure and administer EcoSys modules, workflows, and settings within production and non-production environments.<br>• Manage user provisioning and permissions based on least-privilege principles, ensuring secure access aligned with contracts and funding structures.<br>• Convert business requirements into effective technical solutions and functional system enhancements.<br>• Monitor system performance, troubleshoot issues, and collaborate with vendors to resolve technical challenges.<br>• Implement system upgrades while adhering to established IT change management protocols.<br>• Develop and maintain custom reports, dashboards, and data visualizations to support business operations.<br>• Integrate EcoSys with other organizational platforms, maintaining smooth data flow and functionality.<br>• Support customized configurations within EcoSys to meet specific contract module requirements.<br>• Conduct advanced data analysis to assist project cost control teams and optimize system usage.<br>• Manage and update master data, including organizational structures, contract lines, and security groups.
We are looking for a highly skilled Software Development Project Manager to join our team in Austin, Texas. In this role, you will oversee the planning, execution, and successful delivery of software development initiatives. You will act as the driving force behind cross-functional collaboration, ensuring projects align with business goals while maintaining timelines, budgets, and quality standards.<br><br>Responsibilities:<br>• Lead the end-to-end management of software development projects, ensuring they are delivered on time, within budget, and to the desired quality.<br>• Coordinate and facilitate Agile processes, including sprint planning, daily standups, retrospectives, and backlog grooming.<br>• Break down projects into actionable tasks, allocate resources effectively, and monitor progress against established milestones.<br>• Serve as the primary liaison between engineering, product management, and QA teams to ensure alignment on project goals and deliverables.<br>• Identify potential risks and obstacles early, propose mitigation strategies, and manage scope changes with stakeholder approval.<br>• Maintain comprehensive project documentation, including timelines, progress reports, and technical requirements.<br>• Utilize project management tools such as Jira, Confluence, or Asana to track workflows and provide updates to stakeholders.<br>• Foster a culture of continuous improvement by evaluating team performance and identifying opportunities to optimize processes.<br>• Promote best practices in Agile project management to enhance collaboration and efficiency across teams.
We are looking for an experienced Software Development Project Manager to lead and coordinate key software initiatives. In this long-term contract role, you will oversee the planning, execution, and delivery of projects while ensuring alignment with organizational goals. Based in Oklahoma City, Oklahoma, this position offers an exciting opportunity to manage cross-functional teams and drive impactful results.<br><br>Responsibilities:<br>• Develop and maintain comprehensive project plans, including timelines, resource allocation, and risk assessments.<br>• Coordinate cross-functional teams to ensure project milestones are met and deliverables are of high quality.<br>• Oversee the rollout of software solutions, ensuring seamless integration and user adoption.<br>• Manage resources effectively to align with project priorities and organizational objectives.<br>• Monitor project budgets, ensuring financial accountability and adherence to allocated funding.<br>• Implement quality control measures to maintain the integrity and performance of software deliverables.<br>• Collaborate with stakeholders to identify requirements and ensure project outcomes meet business needs.<br>• Provide regular updates to leadership, highlighting progress, challenges, and solutions.<br>• Facilitate effective communication among team members, fostering a collaborative work environment.<br>• Identify and mitigate potential risks to ensure successful project completion.
<p> A leading Oklahoma City based company is looking for a Project Manager to drive software delivery excellence within the organization. This position is a hybrid role for Oklahoma City-based professionals who would work well in fast-paced, collaborative environments. Company has a solid, tenured team and offers a great benefits package.</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Facilitate software delivery by supporting engineering teams and removing obstacles to progress.</li><li>Lead internal and external team meetings, including stand-ups, planning, refinement, demos, and retrospectives.</li><li>Collaborate with clients, subcontractors, partner teams, internal staff, and executives to maintain alignment and engagement.</li><li>Maintain consistent client reporting on budget projections, release timelines, and risk logs.</li><li>Coach teams to improve software development best practices and processes.</li></ul><p><br></p>
We are looking for an IT Administrator to support and strengthen day-to-day technology operations in Ohio. This role is ideal for a systems specialist who can manage core infrastructure, resolve technical issues efficiently, and maintain a secure, reliable user environment. The position requires strong hands-on experience across Microsoft platforms, network support, virtualization, and security-focused administration.<br><br>Responsibilities:<br>• Administer and support Windows-based systems, Microsoft Office applications, and Outlook to ensure dependable performance for end users.<br>• Manage directory services and virtual infrastructure, including user access, system configuration, and ongoing platform maintenance.<br>• Diagnose and resolve workstation and server issues using established Windows troubleshooting methods and system analysis tools.<br>• Maintain network connectivity by addressing IP configuration problems and assisting with the setup and support of networking hardware.<br>• Troubleshoot wireless performance concerns by identifying signal disruption, coverage limitations, and interference-related issues.<br>• Contribute to infrastructure security by supporting device hardening, access controls, and compliance-aligned administrative practices.<br>• Assist with the configuration, support, and issue resolution of network equipment while helping preserve a secure operating environment.<br>• Participate in security testing activities, including vulnerability reviews and penetration testing support, to help identify and reduce risk.
We are seeking an IT Administrator to join our team in the Carson City area in a permanent placement capacity. This role supports a small-to-mid-sized environment and blends hands-on desktop support with entry level-level system administration responsibilities. The ideal candidate is a dependable, process-driven IT detail oriented who enjoys troubleshooting, supporting end users, and continuing to grow their infrastructure skillset. <br> Responsibilities: • Provide Tier 1–2 technical support for desktops, laptops, peripherals, and business applications • Support Windows environments, including user provisioning and administration within Active Directory • Assist with administration and maintenance of Windows Server environments and core infrastructure • Support Microsoft 365 users, licensing, and basic administrative functions • Troubleshoot network connectivity issues including Wi-Fi, VPN, switching, and site connectivity • Assist with maintenance of firewalls, switches, and wireless infrastructure • Image, deploy, and configure workstations while managing hardware lifecycle processes • Support VoIP systems, endpoint devices, and general office technology environments • Perform system patching, updates, and basic security best-practice tasks • Maintain accurate documentation, procedures, and internal knowledge base resources • Monitor and manage service tickets, escalating more complex infrastructure issues as needed • Assist with inventory tracking for hardware, systems, and network equipment • Participate in small IT projects such as system upgrades, migrations, and deployments
<p><br></p><p><strong>Technical Team Lead</strong></p><p>The Technical Team Lead is a hands-on leader who works closely with the technical support team, motivating and coaching them to deliver exceptional service.</p><p><br></p><p><strong>Duties/Responsibilities:</strong></p><ul><li>Provide resolution for escalated service tickets.</li><li>Serve as a liaison between analysts and upper management.</li><li>Conduct ongoing coaching and development of the team through call listening and feedback.</li><li>Work with clients to evaluate and resolve technical issues.</li><li>Assess user needs to analyze, recommend, and implement changes.</li><li>Configure and support system changes within the team’s scope of responsibility.</li><li>Develop and maintain knowledge of all systems, applications, and security protocols.</li><li>Update the knowledge base as approved by management.</li><li>Monitor and respond to emails and site chat, and train others on these functions.</li><li>Answer calls related to device issues, troubleshoot, and escalate tickets for repairs when necessary.</li><li>Recommend upgrades, repairs, new applications, and equipment testing with management approval.</li><li>Assist in training new analysts and identify training needs for tenured team members, providing coaching as needed.</li></ul><p><br></p><p><strong>Required Skills/Abilities:</strong></p><ul><li>Proficiency in English with excellent oral and written communication skills.</li><li>Strong customer focus and professional customer service skills.</li><li>Resourceful and able to take initiative in a dynamic environment.</li><li>Ability to troubleshoot technical problems effectively and efficiently.</li><li>Advanced knowledge of computer and server hardware.</li><li>Highly motivated, detail-oriented, self-driven, and reliable.</li><li>Strong active listening and interpersonal skills.</li><li>Ability to motivate and inspire team members.</li><li>Excellent leadership skills.</li></ul><p><br></p><p><strong>Education and Experience:</strong></p><ul><li>Bachelor’s Degree in Computer Services or related field preferred.</li><li>At least 3 years of experience in a Tier 2 technical support role.</li></ul><p><br></p>