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149 results for Helpdesk Analyst jobs

Business Systems Analyst

Woodland Hills, CA
onsite
Permanent / Full Time
150000 - 175000 USD / Yearly
We are looking for a skilled Business Systems Analyst to join our team in Los Angeles, California. In this role, you will play a pivotal part in supporting modernization initiatives and maintaining enterprise systems by translating business needs into clear technical requirements. This position requires collaboration with engineering and architecture teams to ensure the successful delivery of technology updates and enhancements. Responsibilities:• Analyze legacy systems to understand embedded logic and workflows, providing insights into current state functionality.• Translate business rules and operational processes into precise technical requirements and functional specifications.• Collaborate with engineering teams to support system enhancements and modernization projects.• Work closely with architecture and engineering leadership to ensure requirements align with service-oriented and modular design principles.• Develop and maintain thorough documentation, including functional requirements, process flows, and service definitions.• Facilitate requirement validation through stakeholder walkthroughs, ensuring alignment with business and technical needs.• Contribute to backlog refinement by clarifying scope, dependencies, and acceptance criteria.• Manage and update requirements documentation for new development requests post-modernization, ensuring accuracy and consistency.• Ensure documentation reflects evolving platform capabilities and remains up-to-date.
2026-04-28T00:00:00Z

Business Systems Analyst

Oakland Park, FL
onsite
Temporary / Contract
0 - 0 USD / Yearly
We are seeking a Business Systems Analyst to serve as a key liaison between business stakeholders and technical teams. This role focuses on analyzing business processes, translating requirements into system solutions, and ensuring technology supports operational and strategic objectives.Responsibilities<ul><li>Partner with business stakeholders to gather, analyze, and document functional and technical requirements</li><li>Translate business needs into clear system requirements, use cases, and process flows</li><li>Analyze existing systems and workflows to identify gaps, inefficiencies, and improvement opportunities</li><li>Collaborate with developers, architects, and vendors to design and implement system enhancements</li><li>Support system implementations, upgrades, and integrations from requirements through deployment</li><li>Create and maintain documentation including requirements documents, process maps, and test cases</li><li>Participate in user acceptance testing (UAT), validate solutions, and ensure requirements are met</li><li>Support change management, including training materials, rollout plans, and user communication</li><li>Serve as a subject‑matter expert for assigned business applications and processes</li></ul>
2026-04-21T00:00:00Z

Business Systems Analyst

Bristol, CT
onsite
Temporary / Contract
42.75 - 49.5 USD / Hourly
We are looking for a Business Systems Analyst to join a long-term contract opportunity supporting finance-focused initiatives in Cleveland, OH. In this role, you will work closely with cross-functional stakeholders to clarify business needs, shape requirements, and help translate complex financial processes into practical system solutions. This position is ideal for someone who combines strong analytical thinking with a collaborative approach and can communicate effectively with both technical and business audiences. Responsibilities:• Work with partners across Finance, Accounting, Treasury, Actuarial, Audit, and related teams to understand operational needs and map business processes tied to finance initiatives.• Gather, document, and confirm both functional and non-functional requirements, ensuring alignment among stakeholders and resolving gaps or conflicting interpretations.• Define financial data needs for reporting, dashboards, analytics, and connected systems that support ongoing business insight and decision-making.• Evaluate business issues, identify downstream impacts, and present clear recommendations, options, and proposed actions to support informed decisions.• Translate business questions into structured solution requirements and contribute to the creation and refinement of features within an Agile delivery environment.• Coordinate with internal teams, external partners, and offshore resources to support collaboration, execution, and shared accountability across project work.• Maintain and prioritize work items using Jira or a similar backlog management tool to support transparent planning and delivery.• Support hybrid collaboration by working onsite in Bristol, Connecticut Tuesday through Thursday and remotely on Monday and Friday, with additional onsite presence as needed.
2026-05-01T00:00:00Z

Software Support Analyst - PERM FTE

Cedar Rapids, IA
onsite
Permanent / Full Time
45000 - 55000 USD / Yearly
Software Support Analyst (PERM DIRECT HIRE) Location: Onsite, 5 days per week/ CEDAR RAPIDS IOWA DIRECT HIRE PERMANENT POSITION: NO H1b Visa, NO F1B visa. EAD, Green Card or US Citizen ONLY ! WHY APPLY?We are seeking an Software Support Analyst to join a collaborative service desk team supporting both external clients and internal users. This role is primarily focused on application support for proprietary Windows-based software that integrates with paper scanning technology.The ideal candidate will bring a strong technical support background, be comfortable troubleshooting software issues, working directly with users, and analyzing client data files to determine the appropriate resolution.*** For immediate ONSITE IN OFFICE 5 days per week/ CEDAR RAPIDS IOWA consideration, please DM CARRIE DANGER on LinkedIn or send an email to me direct with your resume. My DIRECT email address can be found on my LinkedIn page. ***TOTAL COMP up to $55K What You’ll Do!:• Provide Tier 1, Tier 2, and Tier 3 support for proprietary software applications• Troubleshoot and resolve software, system, and user issues in a service desk environment• Support clients through remote connections and direct user interaction• Analyze client data files & troubleshoot• Assist users with Windows-based software and Microsoft Office applications, particularly Excel• Support software connected to paper scanning devices and related workflows• Document issues, resolutions, and support activity through ticketing systems• Collaborate with peers on the service desk and escalate issues when neededSupport Environment• 90% external client support• 10% internal support• Service desk structure includes Tier 1, Tier 2, and Tier 3What We’re Looking For• Experience in application support, technical support, or service desk support• Background supporting proprietary software or third-party software applications• Strong knowledge of:o Windows operating systemso SQL Servero Microsoft Office, esp. Excel• Ability to review and interpret client data files for troubleshooting• Strong communication skills & a customer-service mindsetNice to Have• Experience supporting document imaging, scanning software, or hardware-integrated applicationWhy Join UsThis is an opportunity to join a tenured team that plays a critical role in supporting clients and ensuring successful use of a specialized software platform. You’ll work alongside experienced service desk peers in a hands-on support environment with exposure to multiple levels of technical troubleshooting.Background supporting proprietary software or third-party software applications, Windows operating systems, SQL Server, Microsoft Office, especially Excel. Software Support Analyst Direct Hire position up to $55K BASE PLUS Bonus + SOLID BENEFITS! For immediate / confidential consideration, it is best to call me directly or message me on LinkedIn, Carrie Danger, SVP Technology & Digital Practice / Permanent Placement Division, MIDWEST @ My Direct Office #: 515-259-6087 or my cell is 515-991-0863 AND e-mail resume confidentially to Carrie Danger – My direct email address is on my LinkedIn profile.
2026-05-03T00:00:00Z

Support Technician

Fort Lauderdale, FL
onsite
Temporary / Contract
0 - 0 USD / Yearly
We are seeking a knowledgeable and proactive MAC Support Technician to join our IT team. The ideal candidate will have extensive experience with Tanium, JAMF, and enterprise-level MAC environments. The MAC Support Technician will be responsible for managing and supporting our fleet of Apple devices, ensuring their optimal performance and security. Key Responsibilities:<ul><li>Provide technical support for MAC users, addressing hardware, software, and network issues efficiently.</li><li>Manage and deploy MAC devices using JAMF Pro, including configuration, maintenance, and troubleshooting.</li><li>Utilize Tanium for endpoint management, security, and compliance monitoring.</li><li>Maintain and optimize enterprise MAC environments, ensuring seamless integration and operation.</li><li>Perform routine updates, patch management, and system maintenance to ensure the reliability and security of MAC devices.</li><li>Collaborate with the IT team to develop and implement policies and procedures for MAC management.</li><li>Conduct training sessions and provide guidance to end-users on MAC functionalities and best practices.</li><li>Document support activities, configurations, and procedures accurately.</li><li>Stay updated with the latest industry trends and best practices in MAC support and management.</li></ul>
2026-04-24T00:00:00Z

Tech Support Manager

Appleton, WI
onsite
Temporary to Hire
40 - 50 USD / Hourly
We are looking for an experienced Tech Support Manager to join our team in Fox Valley, Wisconsin. This role is a Contract to permanent position, offering an exciting opportunity to lead a dynamic team while contributing to the overall technical strategy and operations. The ideal candidate will bring strong leadership skills and technical expertise to ensure efficient service delivery and enhance the end-user experience. Responsibilities:• Oversee and manage a team of IT specialists, including digital workplace engineers and hardware experts, to ensure seamless support operations.• Develop and implement strategies to improve end-user computing experiences, focusing on efficiency, automation, and proactive issue resolution.• Utilize ServiceNow and other tools to manage workflows, track performance, and drive continuous improvement.• Lead team members through mentorship and coaching to foster growth and maintain a positive workplace culture.• Ensure smooth provisioning and deployment of IT hardware such as laptops, while maintaining inventory and system updates.• Collaborate with cross-functional teams to align technical strategies with organizational goals and drive innovation.• Manage hybrid IT environments, including both on-premises and cloud-based systems, ensuring reliability and scalability.• Address and resolve complex technical challenges, acting as a key point of escalation for team members.• Travel occasionally to support operations at other facilities or manufacturing plants.• Set and execute roadmaps for IT service delivery, incorporating AI and automation into processes.
2026-04-27T00:00:00Z

IT Support Technician

Phoenix, AZ
onsite
Permanent / Full Time
60000 - 75000 USD / Yearly
We are looking for an IT Support Technician to support desktop hardware, peripheral devices, and workstation connectivity in Phoenix, Arizona. This position focuses on hands-on technical support for computer equipment, device setup, and cable management in a detail-oriented work environment. The ideal candidate brings practical experience with Dell and Apple systems and can resolve hardware issues efficiently while maintaining organized, dependable service. Responsibilities:• Install, configure, and maintain desktop computers, monitors, docking stations, and related hardware for end users• Troubleshoot physical device issues involving workstations, peripherals, and connectivity components to restore functionality quickly• Set up and organize cabling for computer equipment to ensure safe, clean, and reliable workstation installations• Provide technical support for Dell-based systems and Apple devices, including basic diagnosis, replacement, and configuration tasks• Perform hardware upgrades, part swaps, and equipment deployments in accordance with operational needs• Document completed service activity, equipment changes, and recurring technical issues to support ongoing maintenance efforts
2026-04-30T00:00:00Z

IT Support Technician

Fort Lauderdale, FL
onsite
Temporary / Contract
0 - 0 USD / Yearly
We are looking for an IT Support Technician to provide hands-on technical support for a convention center environment in Fort Lauderdale, Florida. This Contract position focuses on maintaining dependable wired and wireless connectivity for events, staff operations, exhibitors, and guest access across large, high-traffic spaces. The role requires a practical troubleshooter who can respond quickly to technical issues, support network-related installations, and help deliver consistent service during conferences, trade shows, and public events. Responsibilities: • Provide on-site support for wired and wireless network issues affecting meeting spaces, event halls, lobbies, administrative offices, and other venue areas. • Investigate connectivity interruptions, slow performance, and capacity concerns, then apply corrective actions to restore reliable service. • Install and activate new network drops for exhibitors, registration setups, digital displays, production teams, and event operations. • Test network connections and verify that infrastructure performs effectively under heavy user demand during large-scale events. • Troubleshoot desktop, workstation, and hardware-related problems involving Windows-based systems and peripheral equipment. • Manage and resolve service desk requests by documenting issues, tracking progress, and communicating updates to stakeholders. • Support network hardware and infrastructure components by identifying faults, replacing defective equipment, and confirming proper operation. • Assist with setup, support, and teardown activities tied to multi-phase event schedules and changing technical requirements.
2026-05-01T00:00:00Z

IT Support Technician

Fort Lauderdale, FL
onsite
Temporary / Contract
0 - 0 USD / Yearly
We are looking for an IT Support Technician to provide onsite technical support for network and end-user technology operations in Fort Lauderdale, Florida. This Contract position focuses on maintaining dependable wired and wireless connectivity across a busy convention center setting, where event activity demands fast issue resolution and consistent system performance. The role will support exhibitors, staff, and guests by addressing technical problems, installing new network connections, and helping ensure technology services remain stable during conferences, trade shows, and other large gatherings. Responsibilities: • Deliver hands-on support for desktop, workstation, and network-related issues affecting staff, exhibitors, and event operations. • Investigate and resolve wired and wireless connectivity problems in meeting spaces, public areas, administrative offices, and event halls. • Install, test, and activate new network drops to meet the technical needs of exhibit spaces, registration areas, digital displays, and production teams. • Monitor network behavior during high-traffic events and take corrective action to improve reliability, speed, and user access. • Troubleshoot hardware and infrastructure components, including network equipment and end-user devices, to minimize downtime. • Manage and update service desk tickets by documenting incidents, solutions, and follow-up actions in a timely manner. • Support infrastructure-related projects by assisting with configuration tasks, device setup, and on-site technical deployments. • Verify that network and workstation performance aligns with operational expectations before, during, and after event cycles.
2026-05-01T00:00:00Z

IT Support Technician

San Diego, CA
onsite
Temporary / Contract
30 - 32 USD / Hourly
*Email valerie.montoya@rht(.com) for consideration* Robert Half is seeking an IT Support Specialist that will be responsible for supporting, imaging (packaging), and troubleshooting O365, MAC equipment along with Windows equipment and more. This role is 100% onsite. Top Skills:<ul><li>3+ Years of experience</li><li>White-Glove/VP/Exec Support</li><li>M365, SaaS, AD</li><li>Windows/Mac OS Exp. (Blended Environment)</li><li>iOS/Android</li><li>ITSM (ServiceNow)</li><li>JAMF / MDM + Endpoint Tools</li><li>L3 Ticketing</li><li>Audio/Visual, VC</li><li>MFA</li></ul>
2026-04-17T00:00:00Z

Infrastructure Security Analyst

Oakland, CA
onsite
Temporary to Hire
55 - 63 USD / Hourly
Robert Half is seeking an Infrastructure Security Analyst to support day‑to‑day information security operations in a highly regulated environment. This Infrastructure Security Analyst role is hands‑on and operational, focused on access reviews, ticket-based security work, vulnerability management, endpoint security, and audit support.The organization has experienced prior churn in the security function, and this Infrastructure Security Analyst role will provide stability, execution, and follow‑through while partnering with a senior information security leader who is currently stretched across multiple initiatives. This is a hybrid onsite to remote role in Oakland. This Infrastructure Security Analyst role is a contract to hire opportunity. Key Responsibilities for Infrastructure Security Analyst<ul><li>Review and resolve infrastructure and security-related tickets (access requests, incident follow-ups, control changes)</li><li>Perform user and system access reviews across enterprise systems</li><li>Execute patching and support vulnerability scanning and remediation efforts</li><li>Support and administer endpoint security tools, including CrowdStrike</li><li>Assist with DLP and email security, including phishing detection, investigations, and user follow-ups</li><li>Participate in audit preparation and support (internal and external), including evidence gathering and control validation</li><li>Work closely with infrastructure, IT operations, and leadership to support security controls and improvements</li><li>Help establish consistent security processes and documentation in a maturing environment</li></ul>
2026-04-13T00:00:00Z

Senior Systems Analyst

Hartford, CT
onsite
Permanent / Full Time
83500 - 125000 USD / Yearly
We are looking for a Senior Systems Analyst to support and optimize workforce management platforms for a healthcare environment in Hartford, Connecticut. This role will serve as a key partner to HR, Payroll, IT, and operations teams by improving system performance, supporting critical workforce processes, and helping maintain reliable, compliant solutions. The ideal candidate brings strong analytical ability, hands-on experience with UKG Pro and related workforce applications, and a practical approach to solving system and interface issues. Responsibilities: • Evaluate business and system needs to define effective solutions for application updates, enhancements, and replacement initiatives. • Provide functional support for workforce management tools, including timekeeping, absence management, scheduling, accruals, and related payroll processes. • Configure, maintain, and troubleshoot system components to promote data accuracy, operational stability, and timely issue resolution. • Create clear documentation for proposed changes, technical specifications, workflows, and implementation activities across multiple initiatives. • Partner with HR, Payroll, IT, and operational stakeholders to translate requirements into scalable system designs and support process improvements. • Investigate and resolve integration problems between vendor platforms and internal systems, working closely with technical teams and external partners as needed. • Develop and execute detailed test strategies for application changes and interfaces, validating results before and after deployment. • Contribute to workforce technology projects such as platform migrations, system upgrades, benchmarking efforts, and vendor or product evaluations. • Follow organizational information security standards and support compliance with healthcare, privacy, and regulatory requirements tied to sensitive data. • Represent the systems function in cross-functional meetings, presentations, or site-based support activities when needed.
2026-05-03T00:00:00Z

MS Excel Mid Level Data Analyst

Tampa, FL
onsite
Permanent / Full Time
50000 - 65000 USD / Yearly
We are looking for a detail-oriented Data Analyst with expertise in Microsoft Excel to join our team in Tampa, Florida. In this role, you will work with raw data, transforming it into meaningful insights and actionable reports to support organizational initiatives. The ideal candidate thrives in analyzing complex datasets and has a strong understanding of data integrity, visualization, and reporting standards. Responsibilities: • Organize, analyze, and interpret raw data using advanced Excel functionalities, including formulas, macros, and pivot tables. • Consolidate and integrate data from multiple sources to build cohesive reports and dashboards. • Create and deliver detailed presentations and reports tailored to various stakeholders, including executives and board members. • Ensure data accuracy and consistency through regular audits and quality checks. • Collaborate with team members to enhance data collection processes and implement best practices. • Develop and maintain centralized data repositories for streamlined reporting. • Identify trends and patterns in data to provide actionable insights for organizational improvement. • Train staff on data management tools and techniques to promote consistent and efficient data handling. • Monitor performance indicators to detect discrepancies and recommend corrective actions. • Implement protocols to guarantee data security and compliance with organizational standards.
2026-04-09T00:00:00Z

Business Processes Analyst

Collierville, TN
onsite
Temporary to Hire
25 - 27 USD / Hourly
We are looking for a Business Processes Analyst to join our team in Collierville, Tennessee. This Contract to permanent position is ideal for someone who is detail-oriented, thrives in a dynamic environment, and excels at streamlining administrative operations. The role involves supporting organizational efficiency through effective coordination, workflow optimization, and communication management. Responsibilities:• Provide administrative support to ensure smooth daily operations, including managing schedules and coordinating meetings.• Handle inbound calls with a high level of attention, offering timely assistance and accurate information.• Analyze existing processes and identify areas for improvement to enhance organizational efficiency.• Develop and implement standard operating procedures to ensure consistency and compliance.• Create and maintain detailed workflows that optimize productivity and streamline tasks.• Collaborate with team members to ensure seamless communication across departments.• Monitor and report on administrative metrics to track progress and identify opportunities for growth.• Assist with document preparation, organization, and distribution to support various initiatives.• Manage calendars effectively, prioritizing tasks and deadlines to maximize efficiency.• Analyze existing workflows, data, and controls to identify gaps, risks, and improvement opportunities.
2026-04-27T00:00:00Z

IT Business Analyst

Cooper City, FL
onsite
Temporary / Contract
0 - 0 USD / Yearly
We are seeking an experienced IT Business Analyst to support the development side of application initiatives, including application rollouts, system migrations, and ongoing project delivery. This role will partner closely with development teams, stakeholders, and project leaders to gather requirements, support planning efforts, monitor project pipelines, and help drive successful execution across multiple technology projects.Key Responsibilities:<ul><li>Partner with business stakeholders and development teams to gather, analyze, and document business and technical requirements</li><li>Support application rollouts, upgrades, enhancements, and migration initiatives</li><li>Translate business needs into functional specifications and user stories for development teams</li><li>Participate in daily stand-up meetings, sprint planning, and other Agile project ceremonies</li><li>Track project progress, risks, dependencies, and deliverables across the project pipeline</li><li>Monitor and maintain project plans, timelines, and status updates</li><li>Coordinate testing efforts, issue tracking, and user acceptance activities</li><li>Help ensure projects remain aligned with business objectives, timelines, and quality standards</li><li>Facilitate communication between technical teams, business users, and project stakeholders</li><li>Use project and workflow management tools such as Jira, monday.com, or Microsoft Project to manage tasks and reporting</li></ul>
2026-04-23T00:00:00Z

Support Technician III

Las Vegas, NV
onsite
Temporary to Hire
31.35 - 34 USD / Hourly
We are looking for a skilled IT Support Technician III to join our team in Las Vegas, Nevada. In this Contract to permanent position, you will provide essential hardware and software support for the company's personal computers and local area network. This role focuses on troubleshooting technical issues and ensuring smooth operations for both onsite and remote employees. Responsibilities:<ul><li>Own the full employee IT lifecycle, including onboarding, offboarding, role changes, and access management</li><li>Execute secure and compliant access provisioning and deprovisioning across Active Directory, Microsoft Entra ID, and related systems</li><li>Administer IAM, endpoint management, and device compliance using Microsoft Intune (MDM/MAM)</li><li>Manage and support Jira Service Management (JSM), including ticket queues, SLAs, and request workflows</li><li>Install, configure, maintain, and troubleshoot hardware, software, and end-user devices</li><li>Provide advanced troubleshooting for complex desktop, network, and application issues; serve as escalation point for Tier I/II</li><li>Assist in mentoring junior technicians and provide leadership support in the absence of the IT Support Manager</li><li>Deliver timely technical support via ticketing system, email, and in-person interactions</li><li>Troubleshoot LAN/WAN and connectivity issues in accordance with company standards</li><li>Perform system administration tasks, including account management, permissions, and endpoint security configurations</li><li>Support remote and hybrid workforce technologies, including device provisioning and secure access</li><li>Maintain and support communication systems, including conference room A/V and mobile devices</li><li>Perform software deployments, updates, patching, and hardware replacements</li><li>Support email administration and data governance practices, including access controls and distribution groups</li><li>Assist with physical access systems, including badging and facility access coordination</li><li>Maintain accurate documentation of systems, assets, and procedures</li><li>Provide end-user training and promote effective use of technology</li><li>Partner with HR, Facilities, and Security to support operations and compliance</li><li>Contribute to process improvements, trend analysis, and scalable support practices</li><li>Manage workload effectively to meet service level expectations</li><li>Maintain professional conduct and strong customer service in all interactions</li></ul>
2026-04-22T00:00:00Z

Application Support Engineer

Amherst, NY
onsite
Permanent / Full Time
70000 - 85000 USD / Yearly
We are looking for a skilled Application Support Analyst to join our team in Buffalo, New York. This role involves managing and supporting business applications, ensuring their optimal performance, and collaborating with vendors on hosted platforms. The ideal candidate will have a solid technical background, strong problem-solving skills, and the ability to work effectively in a fast-paced environment.
2026-04-15T00:00:00Z

Application Support Engineer

Jacksonville, FL
onsite
Permanent / Full Time
70000 - 80000 USD / Yearly
We are looking for an Application Support Engineer to provide hands-on support for enterprise Windows environments and help maintain secure, reliable technology operations in Jacksonville, Florida. This role focuses on endpoint administration, identity services, and security tools across both on-premises and cloud platforms. The ideal candidate brings strong troubleshooting ability, works well across technical teams, and is committed to improving system performance, compliance, and user support. Responsibilities: • Oversee the deployment, configuration, and ongoing support of Windows 10 and Windows 11 endpoints across the organization. • Administer Microsoft Intune to manage device policies, software updates, patching schedules, and compliance standards. • Support Azure-based services with an emphasis on identity management, endpoint administration, and platform security. • Maintain both on-premises Active Directory and Azure AD / Entra ID, including user access, directory synchronization, and account lifecycle processes. • Contribute to security operations by supporting endpoint protection, identity safeguards, and access governance measures. • Manage and support network access control solutions such as Portnox or comparable platforms. • Configure and monitor Azure security and compliance capabilities, including Conditional Access, Defender, security baselines, and policy controls. • Troubleshoot basic network and connectivity issues affecting user access, endpoint communication, and general infrastructure services. • Serve as an advanced escalation resource for technical support issues, delivering effective resolution for complex end-user problems. • Partner with IT, Security, and Infrastructure teams to refine documentation, strengthen operational practices, and improve the overall security posture.
2026-05-01T00:00:00Z

Support Technician I

Las Vegas, NV
onsite
Temporary to Hire
21.48 - 25.93 USD / Hourly
We are looking for a dedicated and detail-oriented Support Technician I to join our team in Las Vegas, Nevada. In this Contract to permanent position, you will play a critical role in supporting our users by addressing hardware, software, and system issues. This role is ideal for someone who thrives in a fast-paced environment and is eager to contribute to the seamless operation of IT systems. Responsibilities: • Manage the end-to-end IT support process for employees, including onboarding, offboarding, and role transitions, in collaboration with HR and Security teams. • Handle security-sensitive termination procedures, such as revoking access, coordinating device recovery, and documenting actions for audits. • Provide technical support for Windows, macOS, iOS, and mobile devices, efficiently resolving hardware, software, and connectivity issues. • Assist remote and hybrid teams by troubleshooting access, endpoint, and network connectivity challenges while ensuring consistent service delivery. • Oversee the maintenance and functionality of physical access systems, conference room AV equipment, and collaborative technologies for seamless operations. • Utilize Jira Service Management to manage the full ticket lifecycle, from intake and prioritization to resolution and documentation. • Conduct IT asset management tasks, including procurement, deployment, patching, replacements, and maintaining accurate inventory records. • Analyze recurring issues to identify trends, recommend improvements, and enhance overall operational efficiency.
2026-04-18T00:00:00Z

Information Security Analyst (Early/Mid Career)

Coral Gables, FL
onsite
Temporary / Contract
0 - 0 USD / Yearly
The Early–Mid Level Information Security Analyst supports MasTec’s security program across on‑premise, cloud, and SaaS environments. This role focuses on monitoring security tools, assisting with incident response, supporting compliance activities, and learning to apply modern, AI‑assisted security practices. The analyst works closely with senior team members to strengthen the company’s overall security posture.Key Responsibilities- Monitor security alerts across SIEM, SOAR, and cloud-native tools (AWS, Azure, GCP).- Perform investigation and triage of security incidents in an on-call 24/7/365 day environment- Support maintenance and tuning of SIEM/SOAR detection rules and automated playbooks.- Contribute to threat hunting efforts using behavior analytics and AI-assisted tooling.- Perform routine access reviews and support IT General Controls (ITGC) testing.- Assist with internal and external audit requests, including evidence gathering.- Support cloud security posture assessments and basic misconfiguration remediation.- Assist in creating and maintaining security and DR policies and procedures.- Participate in business continuity and disaster recovery exercises.- Deliver or support security awareness training initiatives.- Conduct basic vulnerability review tasks and follow up with system owners.
2026-04-21T00:00:00Z

Application Support Specialist

Saint Augustine, FL
onsite
Temporary to Hire
0 - 0 USD / Yearly
We are looking for an Application Support Specialist to support business-critical SaaS applications for users in St Augustine, Florida. This contract opportunity with permanent potential is ideal for someone who enjoys solving technical issues, improving the user experience, and working closely with both internal teams and customers. In this role, you will investigate application problems, maintain reliable system performance, and contribute to ongoing support best practices. Responsibilities:• Resolve application-related incidents by diagnosing issues, identifying root causes, and delivering timely solutions for SaaS users.• Partner with software engineers and internal technology teams to escalate defects, validate fixes, and improve overall application stability.• Track system behavior and performance trends, responding proactively to disruptions before they affect users.• Carry out routine maintenance tasks, support software updates, and assist with application rollouts in a controlled manner.• Maintain clear records of support requests, troubleshooting steps, and issue outcomes to support knowledge sharing and audit readiness.• Create user-facing guidance and provide practical training to help end users navigate applications more effectively.• Administer access controls by supporting user account setup, permissions management, and data protection practices.• Work with external vendors and cross-functional stakeholders when additional support is needed to resolve technical problems.• Participate in an on-call rotation as needed to ensure dependable support coverage outside standard business hours.• Contribute to continuous improvement efforts by reviewing recurring issues, recommending preventive measures, and helping refine support processes.
2026-04-27T00:00:00Z

Applications Support Specialist

Norristown, PA
onsite
Temporary / Contract
0 - 0 USD / Yearly
We are looking for a skilled Applications Support Specialist to provide operational and administrative support within a global learning management system. Based in King of Prussia, Pennsylvania, this role focuses on ensuring efficient training delivery, system maintenance, and troubleshooting to enhance user experiences. This is a long-term contract position with opportunities to work onsite up to three times per week or remotely within the Eastern or Central time zones. Responsibilities: • Manage the creation, updating, and maintenance of training items, curricula, and learning plans within the SuccessFactors platform. • Configure assignment rules and target audiences to streamline training assignments for Commercial learners. • Set up courses and sessions, oversee enrollments, and handle completion tracking and equivalency approvals. • Address system and access issues, escalating complex challenges to IT or enterprise teams as necessary. • Troubleshoot user access, assignment, and completion problems, providing clear guidance to stakeholders. • Generate compliance and completion reports while validating data accuracy using Excel. • Support the deployment of new learning initiatives, such as curriculum launches and campaign-based assignments. • Communicate timelines and status updates to stakeholders to ensure consistent and smooth learning experiences. • Adhere to established governance standards, including naming conventions and metadata protocols. • Contribute to continuous improvement efforts by participating in forums and suggesting incremental process enhancements.
2026-04-30T00:00:00Z

T&E Analyst

Hoboken, NJ
onsite
Permanent / Full Time
75000 - 85000 USD / Yearly
We are looking for a detail-oriented T&E Analyst to join our team in Hudson County, New Jersey. In this role, you will handle high-volume travel and expense processing while ensuring accuracy and compliance with company policies. The ideal candidate will have experience with Concur systems and be adept at managing cost allocations and expense reporting. Responsibilities:• Oversee the processing of high-volume travel and expense reports, ensuring accuracy and compliance with organizational policies.• Utilize Concur systems to manage travel and expense submissions efficiently.• Perform detailed cost allocation and analysis to support financial reporting and budgeting.• Collaborate with various departments to address discrepancies and provide solutions for expense-related inquiries.• Prepare and maintain accurate records for expense reporting and fund allocation.• Conduct regular audits to ensure all expense reports meet company and regulatory standards.• Provide training and support to staff on T&E policies and Concur system usage.• Identify opportunities for process improvements and implement solutions to enhance efficiency.• Generate and analyze expense-related data to assist in financial decision-making.
2026-04-09T00:00:00Z

CAD Systems Analyst

Daytona Beach, FL
onsite
Temporary / Contract
0 - 0 USD / Yearly
We are seeking an experienced Application Support Analyst to support and maintain our county’s public safety dispatch and operations systems. The core platform is already implemented, and this role will serve as the dedicated internal resource responsible for ongoing system support, optimization, and integration work across police, fire, EMS, and the communications center. Responsibilities<ul><li>Serve as the primary internal owner of the public safety application platform (CAD or similar).</li><li>Provide day‑to‑day application support, troubleshooting, and system analysis.</li><li>Monitor and maintain backend data feeds, interfaces, and integrations across multiple agencies.</li><li>Support configuration, enhancements, upgrades, and new service connections as the platform evolves.</li><li>Work closely with dispatchers, call‑takers, and communications center leadership to understand workflows and translate operational needs into technical requirements.</li><li>Collaborate with IT teams and external vendors to resolve issues and ensure system stability and performance.</li></ul>
2026-04-27T00:00:00Z