140 Results for Helpdesk Analyst Jobs

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IT Asset/Hardware Analyst

Bonita Springs, FL
onsite
Temporary / Contract
0 - 0 USD / Yearly
We are looking for an IT Asset/Hardware Analyst to support enterprise hardware and asset management activities for an organization in Ft Myers. This short term contract position is ideal for someone who can manage device inventories, support end-user technology needs, and work closely with technical and business teams. The role requires strong knowledge of desktop and laptop environments, a proactive approach to task ownership, and the ability to communicate effectively across multiple departments. Responsibilities:• Maintain accurate records for hardware assets and software-related inventory across the enterprise environment.• Support the deployment, tracking, and lifecycle management of desktop and laptop equipment used by employees and business teams.• Partner with managers, technical staff, and end users to gather business and technical needs related to assigned asset and hardware requests.• Use ticketing and service management platforms to document work, resolve requests, and ensure timely follow-up on support activities.• Coordinate assigned initiatives and contribute to project-based work while balancing day-to-day operational responsibilities.• Collaborate with colleagues across branch locations and departments such as sales, marketing, finance, customer support, and field services to address technology needs.• Assist with software license tracking and compliance efforts to help maintain organized and reliable asset records.• Provide user support for workplace technologies and applications, including Microsoft environments and common business productivity tools
2026-10-05T00:00:00Z

Business Systems Analyst

Branford, CT
onsite
Permanent / Full Time
80000 - 90000 USD / Yearly
We are looking for a Business Systems Analyst to support business process improvement and data-driven decision-making in Branford, Connecticut. This role focuses on analyzing system needs, reviewing business documentation, and translating operational requirements into effective technical solutions. The ideal candidate brings hands-on experience with Oracle-based environments, strong SQL and PL/SQL capabilities, and the ability to work across teams to strengthen enterprise systems.
2026-10-09T00:00:00Z

Business Systems Analyst

Bloomington, MN
onsite
Permanent / Full Time
80000 - 100000 USD / Yearly
We are looking for a Business Systems Analyst to support business operations and strengthen the connection between functional teams and technology solutions in Bloomington, Minnesota. This role focuses on understanding business needs, improving processes, and helping resolve system-related issues that affect day-to-day performance. The ideal candidate brings a strong analytical mindset, experience with enterprise applications, and the ability to translate complex requirements into practical, effective solutions. Responsibilities:• Partner with business teams and technical stakeholders to gather needs, clarify objectives, and convert operational challenges into well-defined system requirements.• Investigate application and process issues by reviewing incidents, identifying patterns, and helping drive timely resolution of production support concerns.• Facilitate root cause analysis efforts and contribute to problem resolution and controlled change activities related to enterprise systems.• Create clear documentation such as process maps, workflow diagrams, use cases, and data flow materials to support solution design and implementation.• Assist with the planning, validation, rollout, and post-launch support of business applications across multiple functional areas.• Identify opportunities to streamline workflows, reduce manual effort, and improve system performance through automation and emerging technologies, including AI-enabled tools.• Evaluate proposed solutions to ensure they align with business goals, preserve data accuracy, and support compliance and operational reliability
2026-10-16T00:00:00Z

Business Systems Analyst

Los Angeles, CA
onsite
Permanent / Full Time
90000 - 105000 USD / Yearly
Business Systems Analyst OverviewA growing organization is seeking an Enterprise Applications Lead to support and enhance critical business systems, integrations, and operational technologies. This role will serve as a key liaison between technical and business teams, helping ensure enterprise applications remain reliable, scalable, and aligned with evolving business needs. The ideal candidate will possess experience supporting enterprise platforms, application integrations, process improvements, and technology modernization initiatives across multiple business functions. Responsibilities<ul><li>Support the administration, maintenance, and optimization of enterprise business applications</li><li>Troubleshoot system issues and coordinate resolution efforts across stakeholders</li><li>Manage user access, system configurations, workflows, and data governance processes</li><li>Support integrations between internal and external business systems</li><li>Assist with application enhancements, upgrades, testing, and deployment activities</li><li>Develop and maintain documentation, support procedures, and training materials</li><li>Monitor system performance and identify opportunities for process improvement</li><li>Partner with technical and business teams to support operational initiatives</li><li>Assist with data validation, reporting, and cross-functional business processes</li><li>Support technology projects and implementation efforts across the organization</li></ul>
2026-10-19T00:00:00Z

Business Systems Analyst

Dallas, TX
onsite
Permanent / Full Time
80000 - 100000 USD / Yearly
We are looking for a Business Systems Analyst to support critical business applications in a fast-paced commodity trading and financial environment in North Dallas, Texas. This position partners with operational stakeholders and technical teams to clarify business needs, improve system-driven processes, and help ensure applications perform reliably. The role is well suited for someone who combines strong analytical thinking with hands-on experience in requirements documentation, testing, and user support across trading, risk, or accounting functions. Responsibilities:<ul><li>Evaluate current operational workflows and uncover opportunities to simplify processes, increase efficiency, and reduce manual effort.</li><li>Work with business partners and technical teams to elicit, organize, and document functional and system requirements for application enhancements and support needs.</li><li>Produce and maintain clear process maps, requirements documents, user procedures, and related system documentation</li><li>Assist with the rollout, optimization, and day-to-day support of business applications tied to trading, risk management, and accounting activities.</li><li>Design structured test plans and detailed test scenarios to validate system updates, configuration changes, and new functionality.</li><li>Execute functional, integration, regression, and user acceptance testing while documenting outcomes and tracking defects to resolution.</li><li>Research production issues, analyze system behavior and data, and collaborate with technical resources to identify root causes and corrective actions.</li><li>Use SQL and related query tools to investigate data issues, confirm results, and support reporting or validation requests.</li><li>Act as a connector between business stakeholders, developers, quality teams, and other IT groups to keep initiatives aligned and moving forward.</li><li>Contribute to application upgrades, system integrations, and broader continuous improvement efforts affecting business platforms.</li></ul>
2026-10-05T00:00:00Z

Software Support Technician

Phoenix, AZ
onsite
Temporary / Contract
21.85 - 24 USD / Hourly
We are looking for a Software Support Technician to provide hands-on technical support for hardware and proprietary software environments in Phoenix, Arizona. This Long-term Contract position is ideal for someone who enjoys troubleshooting devices, maintaining reliable workstation performance, and delivering responsive end-user assistance. The role supports a mix of Dell and Apple equipment and requires a practical approach to resolving technical issues across connected hardware and software systems. Responsibilities: • Diagnose and resolve day-to-day issues involving workstations, peripherals, and related computer hardware to minimize operational downtime. • Install, configure, and maintain Dell and Apple devices, ensuring systems are set up correctly for user needs and organizational standards. • Perform cable routing, connection setup, and hardware integration for desktops, peripherals, and other associated equipment. • Provide support for proprietary software applications, identifying problems, applying fixes, and escalating complex matters when necessary. • Track service activity, device status, and support findings using organized records and reporting tools such as Excel. • Assist with hardware measurements, validation, or metrology-related tasks where precision and documentation are required. • Query or review system data in Microsoft SQL to support troubleshooting, reporting, or basic technical analysis. • Contribute to updates, replacements, or changes in technical environments as assigned, including hardware and software support activities tied to operational improvements.
2026-10-30T00:00:00Z

Technical Support Rep

Sarasota, FL
onsite
Temporary to Hire
0 - 0 USD / Yearly
We are looking for a Product Support Specialist to join a water industry organization in Sarasota, Florida. This contract opportunity with permanent potential is ideal for someone who enjoys solving technical issues, guiding customers through product use, and working cross-functionally to deliver a strong service experience. In this onsite role, you will support customers after the sale, help resolve instrument-related concerns, and contribute to accurate reporting and continuous improvement efforts across the support function. Responsibilities:• Investigate and resolve customer issues involving instruments, including hardware, electronics, software behavior, data output, and chemistry-related performance questions.• Lead post-implementation and post-sale training sessions to help customers use products effectively and confidently.• Guide users to the appropriate manuals, reference materials, and support resources so they can quickly find needed information.• Record service requests, warranty matters, product feedback, and quality-related concerns in internal systems with clear and complete details.• Prepare quotations for repairs and follow-up service work while coordinating return authorizations and tracking products sent in for service.• Maintain detailed case documentation that captures the reported issue, troubleshooting process, and final resolution for each interaction.• Work with quality and internal partner teams to escalate non-conformance concerns, monitor progress, and communicate updates back to customers.• Analyze recurring support trends, warranty activity, and ticket volume data, then prepare reports and dashboards for management review.• Create and refine customer-facing documentation and internal records, including product registrations, activity logs, and data cleanup efforts to improve accuracy.• Share customer insights with sales, engineering, product management, and other stakeholders to support product enhancements and process improvements.
2026-10-28T00:00:00Z

Tech Support Manager

Jasper, IN
remote
Temporary / Contract
0 - 0 USD / Yearly
We are looking for a Tech Support Manager to lead hands-on technical support operations for client environments in Indiana/Kentucky. This Long-term Contract position is ideal for someone who combines strong endpoint and infrastructure knowledge with a customer-focused approach to issue resolution and service delivery. The role supports both deskside and remote needs while partnering with cross-functional teams to maintain reliable workplace technology and a high-quality user experience. (Remote position) Responsibilities:• Lead day-to-day technical support activities for end users, ensuring timely resolution of hardware, operating system, and access-related issues.• Provide deskside and remote assistance for Windows 10 devices, workplace technology, and common troubleshooting scenarios across client environments.• Manage and support identity and access services, including Active Directory, Azure Active Directory, and Microsoft Entra ID administration.• Oversee endpoint management practices to maintain device compliance, configuration standards, and operational readiness.• Collaborate with service desk, engineering, security, project, and account teams to coordinate support efforts and drive issue resolution.• Support Microsoft 365 and related collaboration platforms to help users remain productive and connected.• Travel to client locations as needed, approximately 25% of the time, to deliver onsite support and maintain strong customer relationships.• Monitor recurring support trends and recommend practical improvements to strengthen service quality and reduce disruptions.
2026-10-30T00:00:00Z

Tech Support Manager

Pittsburgh, PA
onsite
Permanent / Full Time
110000 - 125000 USD / Yearly
We are looking for a Tech Support Manager to provide hands-on technical support across both information technology and operational technology environments in Pittsburgh, Pennsylvania. This role will serve as a key onsite resource, helping maintain reliable user support, network connectivity, and core infrastructure while also supporting plant automation systems. The ideal candidate brings a practical troubleshooting mindset, strong desktop and systems knowledge, and the ability to work comfortably across both office and industrial technology settings. Responsibilities: • Deliver onsite technical assistance for end users, resolving hardware, software, and access-related issues in a timely manner. • Manage support requests and service tickets while ensuring consistent follow-up and clear communication with employees and stakeholders. • Maintain and troubleshoot desktop systems, laptops, and Windows 10 devices to keep daily operations running smoothly. • Support network connectivity and related infrastructure components, identifying issues and coordinating fixes to reduce downtime. • Administer Active Directory tasks such as user account management, permissions updates, and access support. • Provide deskside support for plant personnel and office staff, addressing technical concerns directly at the point of need. • Assist with operational technology systems, including automation platforms, SCADA-related environments, and other plant-facing control technologies. • Partner with site leadership and technical teams to strengthen local IT and OT support capabilities as automation needs expand.
2026-10-20T00:00:00Z

IT Support Technician

Gary, IN
onsite
Temporary to Hire
21.85 - 25.3 USD / Hourly
We are looking for an IT Support Technician to provide day-to-day technical support for a manufacturing facility in Indiana. This contract opportunity with potential for a permanent role is ideal for someone who enjoys being the go-to onsite IT resource, helping employees stay productive while keeping local systems and devices running smoothly. The role will work closely with plant personnel and leadership to resolve technical issues, support core business technology, and promote reliable IT operations in an industrial environment. Responsibilities: • Deliver frontline technical assistance for employees by diagnosing and resolving hardware, software, and access-related issues across the site. • Support desktop and laptop computers, printers, scanners, mobile devices, and other end-user equipment to maintain daily operations. • Manage and update service desk requests, ensuring issues are documented clearly and addressed in a timely manner. • Troubleshoot Windows 10 and Windows 11 environments, including user accounts, device performance, and standard application problems. • Provide support for Microsoft 365 tools and assist with routine administrative tasks tied to user productivity services. • Help maintain local infrastructure by identifying and addressing basic network connectivity issues involving TCP/IP, DNS, DHCP, and wireless access. • Keep hardware inventory records and technical documentation organized, accurate, and up to date. • Partner with site leadership and other IT contacts to support stable technology operations within the manufacturing plant.
2026-10-30T00:00:00Z

Systems Analyst - WMS

Ephrata, PA
onsite
Temporary / Contract
55.4135 - 64.163 USD / Hourly
We are looking for a Systems Analyst - WMS to support warehouse technology and process optimization for a Long-term Contract position based in Ephrata, Pennsylvania. This role focuses on improving distribution operations through system configuration, workflow analysis, performance measurement, and reporting. The ideal candidate will work closely with operations, IT, and warehouse teams to strengthen efficiency, visibility, and overall execution across the facility. Responsibilities: • Configure and support the Manhattan warehouse management platform to meet operational needs and maintain reliable system performance. • Review current warehouse workflows, identify inefficiencies, and design process improvements that enhance throughput, accuracy, and service quality. • Establish and maintain labor benchmarks, conduct time studies, and track production measures to support workforce planning and operational performance. • Build reporting tools, dashboards, and scorecards in Power BI and related applications to provide actionable insight for business stakeholders. • Collaborate with cross-functional partners across operations, information technology, and warehouse teams to develop and implement practical process improvements. • Manage projects related to warehouse systems, operational applications, and material handling technologies from planning through execution. • Assess emerging tools and technologies that may improve warehouse effectiveness and contribute to ongoing continuous improvement efforts.
2026-10-27T00:00:00Z

D365 CRM Business Analyst

Houston, TX
onsite
Permanent / Full Time
120000 - 140000 USD / Yearly
We are looking for a D365 CRM Business Analyst to support business stakeholders by translating operational and customer engagement needs into effective Microsoft Dynamics 365 CRM solutions. This role focuses on evaluating data, improving business processes, and guiding system enhancements that strengthen sales and marketing performance. The position is based in Houston, Texas, and requires close coordination with technical teams, project leadership, and end users to deliver reliable, well-documented outcomes. Responsibilities: • Partner with business teams to gather, clarify, and document functional needs related to Dynamics 365 CRM and supporting business processes. • Evaluate proposed changes to applications and workflows to identify business impact, system dependencies, and implementation considerations. • Advise stakeholders on solution options, system improvements, and future-state enhancements aligned with organizational goals. • Provide informed guidance on system functionality, data usage, process flow, and expected outputs for both current and planned capabilities. • Define detailed business and functional specifications that enable successful configuration, development, and deployment activities. • Prepare status updates, reporting materials, timelines, and visual summaries to communicate project progress and expectations to key stakeholders. • Coordinate and support testing activities, maintain accurate documentation, and verify that system modifications perform as intended. • Work closely with project managers, IT teams, and external vendors to ensure deliverables meet business needs and project commitments. • Investigate application issues, analyze root causes, and support resolution efforts using data samples, test results, and system analysis. • Stay informed on Dynamics 365 CRM standards, industry developments, Agile delivery practices, and DevOps approaches to recommend effective solutions.
2026-10-05T00:00:00Z

Integration Developer/Analyst

Madison, WI
onsite
Temporary to Hire
40 - 50 USD / Hourly
We are seeking an Integration Developer/Analyst to help develop, maintain, and troubleshoot integrations between enterprise applications and third-party systems. This role is ideal for someone with a foundation in system integration, APIs, data transformation, and SQL who is eager to learn new technologies and grow their technical skills.You will collaborate with technical teams, business users, and external vendors to understand integration needs, map data, resolve issues, and ensure information flows accurately and securely between systems. Experience with Boomi is not required; training and knowledge sharing will help you learn the platform.Key Responsibilities<ul><li>Develop, maintain, and troubleshoot integrations between enterprise applications and external systems.</li><li>Learn and work with the Boomi integration platform to support data flows and integration processes.</li><li>Work with REST/SOAP APIs, JSON, XML, and vendor-provided data files.</li><li>Map, transform, and validate data to ensure accurate information exchange between systems.</li><li>Use Postman and similar tools to test APIs and troubleshoot integration issues.</li><li>Write and troubleshoot SQL queries, stored procedures, and database functions.</li><li>Use JavaScript or Python to support scripting, automation, and custom integration logic.</li><li>Collaborate with internal business users to gather requirements and understand business needs.</li><li>Coordinate with third-party vendors and technical teams to resolve integration issues.</li><li>Document integration processes, requirements, and solutions.</li><li>Follow data security practices and support secure data exchange.</li></ul>
2026-10-28T00:00:00Z

Security Operations Analyst

Minneapolis, MN
remote
Temporary / Contract
45 - 50 USD / Hourly
We are looking for a Security Operations Analyst to support critical security initiatives. This role is ideal for someone who is detail oriented and can strengthen day-to-day security operations while contributing to organized project execution and cross-functional coordination. The position blends operational security oversight with structured planning, making it a strong fit for someone who is comfortable working across both analytical and consulting-focused responsibilities. Responsibilities:• Monitor security operations activities and help maintain consistent response processes across ongoing initiatives.• Coordinate with internal stakeholders to track security-related tasks, priorities, and project timelines.• Review operational workflows to identify risks, gaps, and opportunities for improved security performance.• Support the execution of security programs by organizing deliverables, status updates, and action plans.• Assist in documenting procedures, findings, and recommendations to promote clear communication and accountability.• Work with teams across the business to align security efforts with project goals and operational requirements.• Contribute to issue tracking and follow-up activities to help ensure timely resolution of security concerns.
2026-10-30T00:00:00Z

ITVM Vendor Management Data Analyst

Cedar Rapids, IA
onsite
Temporary / Contract
0 - 0 USD / Yearly
We are looking for an experienced IT Vendor Management Data Analyst to support strategic vendor operations and strengthen supplier performance across the organization in Cedar Rapids, Iowa. This Long-term Contract position is ideal for a business analyst who can combine data-driven oversight with strong partnership management, helping IT leadership make informed sourcing, contract, and performance decisions. The role focuses on vendor governance, service measurement, financial accuracy, and cross-functional collaboration with procurement, legal, and senior stakeholders. Responsibilities:• Advise IT leadership on sourcing approaches and vendor accountability models that improve service delivery, cost control, and operational effectiveness.• Manage relationships with key technology vendors, ensuring expectations are clearly defined and partnerships remain productive, responsive, and aligned with business goals.• Collaborate with senior leaders to support negotiations involving pricing, service commitments, contractual terms, and vendor performance concerns.• Establish and maintain service level metrics, reporting standards, and review processes to evaluate vendor results and drive corrective actions when needed.• Analyze vendor performance information and trend data regularly, then communicate findings and improvement opportunities to internal stakeholders and external partners.• Lead or support vendor selection activities by shaping evaluation criteria, coordinating RFP efforts, and partnering with procurement teams on decision-making processes.• Work with legal, finance, and operational teams to move contracts from negotiation through execution while maintaining oversight of vendor obligations after signing.• Review invoices, credits, penalties, and reconciliations for alignment with contractual terms, and assist with onboarding, payment processing, and budget-related vendor reporting.• Identify opportunities to improve vendor outcomes year over year by influencing strategic suppliers and encouraging alignment with organizational priorities.
2026-10-26T00:00:00Z

140 results for Helpdesk Analyst jobs