<p>Robert Half is currently looking for a Contract Tier 2 Helpdesk Analyst to join our client's IT support team. As a Tier 2 Helpdesk Analyst, you will play a key role in providing advanced technical support to end-users, troubleshooting complex issues, and ensuring the efficient operation of IT systems. This is a contract position that offers an exciting opportunity to work with a reputable company.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ol><li><strong>Advanced Troubleshooting:</strong> Diagnose and resolve complex technical issues related to hardware, software, and network systems, serving as an escalation point for Tier 1 support.</li><li><strong>Ticket Resolution:</strong> Handle escalated support tickets, ensuring that they are resolved in a timely and efficient manner while maintaining high levels of end-user satisfaction.</li><li><strong>User Training:</strong> Provide guidance and training to end-users on software applications, system best practices, and advanced problem-solving techniques to improve self-sufficiency.</li><li><strong>Documentation:</strong> Maintain detailed records of support requests, resolutions, and common issues, contributing to a knowledge base for the IT support team.</li><li><strong>Vendor Coordination:</strong> Collaborate with third-party vendors and service providers to facilitate problem resolution and the procurement of hardware or software solutions.</li><li><strong>Remote Support:</strong> Offer remote assistance to users, ensuring prompt and effective resolution of issues, especially in situations where on-site support is not required.</li><li><strong>Root Cause Analysis:</strong> Investigate and identify the root causes of recurring technical problems, and work on strategies to prevent their reoccurrence.</li><li><strong>Escalation Management:</strong> Collaborate with Tier 3 support teams to resolve issues that require advanced technical expertise, ensuring seamless handover of escalated tickets.</li></ol><p><br></p>
<p>We are looking for a Help Desk Analyst II to join our team in Chicago, Illinois. This <strong><u>part-time position</u></strong> is ideal for individuals with a strong technical background who are eager to provide excellent IT support and grow into a long-term role. As a contract opportunity, this role offers flexibility in scheduling while requiring on-site presence to deliver top-notch Tier 2 support.</p><p><br></p><p><strong>Responsibilities:</strong></p><p>• Provide Tier 2 technical support, addressing and resolving IT-related issues efficiently.</p><p>• Troubleshoot and resolve problems related to Microsoft Windows 10 and Active Directory.</p><p>• Manage service desk tickets, ensuring timely responses and resolutions.</p><p>• Support mobile device management operations and ensure proper system functionality.</p><p>• Collaborate with team members and end-users to identify and implement solutions.</p><p>• Maintain professionalism and clear communication when assisting users.</p><p>• Ensure on-site presence as required to meet support needs and uphold reliability.</p><p>• Follow established procedures and guidelines while contributing to process improvements.</p><p>• Utilize technical expertise to diagnose and resolve hardware and software issues.</p>
<p>Robert Half is currently seeking a Contract Tier 3 Helpdesk Analyst to join our client's IT support team. As a Tier 3 Helpdesk Analyst, you will be responsible for resolving highly complex technical issues, providing expert guidance, and ensuring the organization's IT systems operate at peak performance. This is a contract position offering an opportunity to work with a respected company.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ol><li><strong>Advanced Problem Resolution:</strong> Serve as the highest level of technical support, resolving the most complex issues related to hardware, software, and network systems.</li><li><strong>Escalated Ticket Management:</strong> Handle and take ownership of escalated support tickets, ensuring prompt resolution and maintaining end-user satisfaction.</li><li><strong>Technical Leadership:</strong> Provide expert guidance and mentorship to Tier 1 and Tier 2 support analysts, assisting them in resolving challenging technical problems.</li><li><strong>Root Cause Analysis:</strong> Investigate and identify the root causes of recurring technical issues, working on strategies to prevent their reoccurrence and improve system stability.</li><li><strong>Documentation and Knowledge Sharing:</strong> Maintain a knowledge base of complex technical issues and solutions, facilitating knowledge transfer within the IT support team.</li><li><strong>Collaboration with Other Teams:</strong> Collaborate with Tier 2 and Tier 3 support teams, as well as system administrators and network engineers, to resolve issues and optimize IT systems.</li><li><strong>Vendor Coordination:</strong> Work closely with third-party vendors and service providers to facilitate problem resolution and the procurement of advanced hardware or software solutions.</li><li><strong>Performance Optimization:</strong> Identify opportunities for performance optimization, capacity planning, and system improvements to meet the organization's evolving needs.</li></ol><p><br></p>
<p>Robert Half is seeking a Contract Tier 1 Helpdesk Analyst to join our client's IT support team. As a Tier 1 Helpdesk Analyst, you will be the first point of contact for end-users seeking technical assistance, providing essential support and ensuring a seamless user experience. This is a contract position that offers an opportunity to work with a respected company.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ol><li><strong>User Support:</strong> Provide friendly and efficient technical support to end-users via various channels, including phone, email, and chat, addressing a wide range of hardware and software issues.</li><li><strong>Ticket Management:</strong> Log, prioritize, and track support requests using a ticketing system, ensuring timely and accurate resolution of problems.</li><li><strong>Troubleshooting:</strong> Diagnose and resolve basic technical issues related to desktops, laptops, software applications, printers, and other IT peripherals.</li><li><strong>Password Resets:</strong> Assist users with password resets and account access issues, following security protocols and authentication procedures.</li><li><strong>Documentation:</strong> Maintain detailed records of support requests, resolutions, and common issues for future reference.</li><li><strong>User Training:</strong> Provide guidance to end-users on software applications and best practices, helping them become more self-reliant.</li><li><strong>Escalation:</strong> Escalate complex or unresolved issues to Tier 2 or Tier 3 support teams, ensuring efficient problem resolution.</li><li><strong>Remote Support:</strong> Offer remote assistance to users to resolve issues, especially in situations where on-site support is not required.</li></ol><p><br></p>
<p>We are looking for a meticulous Help Desk Analyst II to join our team in Tampa, Florida and work fully onsite. This Contract-to-permanent position is ideal for a tech-savvy individual with strong problem-solving abilities and a passion for delivering exceptional IT support. In this role, you will handle Tier I support tasks, providing technical assistance to customers while ensuring efficient ticket management and documentation.</p><p><br></p><p>Responsibilities:</p><p>• Provide Tier I technical support to customers, addressing hardware, software, and network-related issues.</p><p>• Utilize troubleshooting techniques to resolve customer problems and optimize workflow efficiency.</p><p>• Manage and prioritize service desk tickets to ensure timely and accurate resolutions.</p><p>• Maintain detailed documentation of calls, solutions, and customer interactions for team collaboration and continuity.</p><p>• Foster positive relationships with coworkers, customers, and vendors through effective communication.</p><p>• Apply knowledge of computer systems and networks to identify and resolve technical challenges.</p><p>• Collaborate with team members to improve processes and enhance customer satisfaction.</p><p>• Travel to client sites as needed to deliver on-site support services.</p><p>• Uphold confidentiality standards when handling sensitive information.</p><p>• Stay updated on emerging technologies to contribute to ongoing improvements in service delivery.</p>
<p>We are looking for a Help Desk Analyst to provide front-line technical support for end users across Windows and macOS environments. You’ll handle ticket triage, troubleshoot hardware and software issues, and escalate complex problems to Tier II support.</p>
<p>Help Desk Specialist – Long-Term Opportunity with a small company! IMMEDIATE CONSIDERATION/ IMMEDIATE INTERVIEW! </p><p>Location: ONSITE DAILY DES MOINES, Iowa </p><p>Direct Hire PERM up to $65K PLUS OVERTIME + BENEFITS!</p><p>NO Sponsorship. At Least 1 year of PROFESSIONAL experience. </p><p>Why Join This Company? 💼</p><p>Do you love helping others and solving tech challenges? 🖥️ Are you an IT Support Professional who thrives on delivering exceptional IT support? 🙌 We're searching for a dedicated Help Desk Specialist ready for a long-term role with a small company focused on Help Desk, Break/Fix, & Desktop Support!</p><p>📌 Expand your knowledge - Azure, O365</p><p>Only apply if you have positive attitudes, 💪 strong work ethics, and someone with the patience to make technology approachable for everyone with non-technical, high work volume users!</p><p>*****Contact Info: For immediate consideration, contact me directly, Carrie Danger, SVP Permanent Placement Team, Iowa Region at My Direct Office #: 515-259-6087 or Cell: 515-991-0863, and email resume CONFIDENTIALLY & directly to me. ** My DIRECT EMAIL address is on my LinkedIN profile.*****</p><p>🛠️ What You Will Do: </p><p>Your day-to-day will include:</p><p>✔️ Tier 1 Help Desk Support 💻 Tier 1, Desktop Support, hand holding a User Base by yourself as sole Help Desk Support</p><p>✔️ Hardware troubleshooting for desktops, laptops, printers, conference room, Zoom / Teams support.</p><p>✔️ Ticketing Management System experience</p><p>✔️ Addressing High Volume of tickets 📋</p><p>✔️ Hybrid Active Directory: Password resets, account unlocks, and access management 🔐.</p><p>✔️ Supporting Office 365 apps, Active Directory,</p><p>✔️ Troubleshooting network connectivity issues 🌐 (DNS, DHCP, TCP/IP).</p><p>Must-Haves ✅</p><p>💡 1+ years Tier 1 Help Desk experience.</p><p>💡 O365 experience</p><p>💡 Solid hardware & software troubleshooting skills.</p><p>💡 Ticketing systems</p><p>💡 Knowledge of basic networking: DNS, DHCP, TCP/IP 🔌.</p><p>PLUS’S: </p><p>🖱️ Experience with Citrix. 🔁 Knowledge of Cisco Meraki switches & Cisco firewalls.</p><p> Azure</p><p>Soft Skills 💬 That Make You a Set Apart</p><p>🌟 A problem-solver with a can-do attitude. </p><p>Patient, & helps users feel at ease.</p><p>Apply? 📄</p><p>If you're excited to troubleshoot, and Expand your IT Support skills with a prestigious company don't wait—apply today🚀</p><p>This is a full-time salaried Help Desk Specialist Direct Hire PERM up to $65K PLUS OVERTIME + BENEFITS!</p><p>For immediate & confidential consideration, contact me directly, Carrie Danger, SVP Permanent Placement Team, Iowa Region at My Direct Office #: 515-259-6087 or Cell: 515-991-0863, and email resume CONFIDENTIALLY & directly to me. ** my DIRECT EMAIL address is on my LinkedIN profile. Or you can ONE CLICK APPLY. Your resume will not be submitted to any client companies without your direct permission.</p>
<p>We are looking for a dedicated Desktop Support Analyst to join our team in the jersey shore area. In this role, you will provide technical assistance to clients, ensuring their IT systems operate seamlessly. This position offers the opportunity to showcase your problem-solving skills and technical expertise while delivering exceptional client support.</p><p><br></p><p>Responsibilities:</p><p>• Deliver Tier 1 and Tier 2 technical support by diagnosing and resolving issues related to IT systems and applications.</p><p>• Monitor and maintain IT infrastructure for optimal performance and reliability.</p><p>• Collaborate with team members to implement innovative IT solutions tailored to client needs.</p><p>• Maintain detailed records of support activities and configurations for effective documentation.</p><p>• Communicate with clients to understand their requirements and provide timely updates on progress.</p><p>• Respond to urgent technical concerns during on-call shifts, scheduled one week per month.</p><p>• Troubleshoot networking issues and ensure connectivity for clients.</p><p>• Assist with scripting and automation tasks using PowerShell to enhance system efficiency.</p><p>• Deploy and image desktop hardware, ensuring proper setup and functionality.</p>
We are looking for a skilled Help Desk Analyst III to join our team in Dublin, Ohio. This long-term contract position offers an excellent opportunity to contribute to the healthcare industry by providing advanced technical support and desktop engineering solutions. The role will involve both onsite and hybrid work arrangements, with a focus on enhancing IT operations and user experiences.<br><br>Responsibilities:<br>• Oversee desktop engineering tasks, including remote device management and application deployment using Microsoft Intune.<br>• Administer and support mobile devices and telephony systems, such as CXOne.<br>• Develop and implement scripts to automate device configuration and maintenance processes.<br>• Act as a subject matter expert and escalation point for Tier I and Tier II support teams.<br>• Manage service tickets through FreshService, ensuring resolutions are delivered promptly.<br>• Execute enterprise-wide computer deployments using Autopilot.<br>• Collaborate with various teams to improve IT operations and enhance user satisfaction.<br>• Participate in a rotational on-call schedule every five weeks, including remote work during weekends.
We are looking for a skilled Help Desk Analyst I to provide Tier 1 technical support for our team in Des Moines, Iowa. In this role, you will assist with troubleshooting hardware, software, and network connectivity issues while offering exceptional customer service to internal users. This is a Contract-to-Permanent position, offering an opportunity to grow your technical expertise in a dynamic work environment.<br><br>Responsibilities:<br>• Deliver Tier 1 help desk support, addressing user inquiries and resolving technical issues efficiently.<br>• Troubleshoot hardware problems, including diagnosing and repairing computer systems and peripherals.<br>• Provide software support, including installing, uninstalling, and offering basic guidance on internal applications.<br>• Manage user accounts within a hybrid Active Directory environment, including password resets, account unlocks, and access rights adjustments.<br>• Resolve Office 365-related issues, ensuring smooth operation of applications and user accounts.<br>• Address network connectivity problems, including troubleshooting IP configurations and basic Cisco Meraki network setups.<br>• Utilize the Freshdesk ticketing system or similar platforms to track, prioritize, and resolve approximately 475 tickets per month.<br>• Assist with the internal document management system, offering training and support during system upgrades and transitions.<br>• Learn and provide support for Citrix, Cisco Meraki switches, and Cisco firewalls as needed, with training provided.<br>• Collaborate with team members to ensure timely resolution of technical issues and maintain high user satisfaction.
We are looking for a skilled Help Desk Analyst II to join our team in Syracuse, New York. In this Contract-to-Permanent position, you will play a critical role in providing technical support, troubleshooting hardware and software issues, and ensuring seamless operations for end-users. This opportunity is ideal for individuals with a strong IT background and a passion for delivering excellent customer service.<br><br>Responsibilities:<br>• Deploy and configure PCs for new employees and system refresh projects.<br>• Maintain and manage the organization's IT asset inventory to ensure accuracy and compliance.<br>• Install, configure, and repair computer hardware and software to meet operational needs.<br>• Provide step-by-step guidance and support to users to resolve technical issues efficiently.<br>• Escalate complex technical problems to the appropriate team or higher-level support when necessary.<br>• Monitor and identify recurring technical issues, reporting them to the IT team for resolution.<br>• Troubleshoot and document user workstation issues in a fast-paced environment.<br>• Develop and maintain user-friendly system application procedures and documentation for employees and management.
We are looking for an experienced Help Desk Analyst II to join our team in Dallas, Texas. In this role, you will provide technical support to users by addressing hardware, software, and network-related issues while maintaining a high standard of customer service. This position is ideal for someone who thrives in a fast-paced environment and has a strong understanding of IT systems, healthcare applications, and compliance protocols.<br><br>Responsibilities:<br>• Diagnose and resolve technical issues related to hardware, software, network connectivity, printers, and specialized medical devices.<br>• Provide assistance and troubleshooting support for Electronic Health Record systems and healthcare applications, escalating complex issues as necessary.<br>• Deploy, configure, and manage computers, mobile devices, and peripherals while adhering to organizational security policies.<br>• Record detailed documentation of support requests, solutions, and follow-up actions in the IT ticketing system.<br>• Collaborate with team members to identify recurring problems and contribute to long-term IT system improvements.<br>• Educate users on security best practices, application usage, and effective self-help troubleshooting techniques.<br>• Participate in after-hours or on-call rotations to ensure continuous support availability.<br>• Utilize remote support tools and endpoint security measures to resolve user issues efficiently.<br>• Assist with compliance-related tasks, ensuring proper handling of protected health information.
We are looking for an experienced Help Desk Analyst II to join our team in Atlanta, Georgia. In this role, you will be responsible for providing comprehensive technical support to ensure seamless hardware and software operations across our organization. This position requires a proactive individual with strong troubleshooting skills and a commitment to maintaining high levels of customer service.<br><br>Responsibilities:<br>• Oversee end-user hardware setup and maintenance, including desktops, laptops, and workstations, ensuring minimal downtime through timely troubleshooting and repairs.<br>• Install, configure, and support software applications for both field and office users, leveraging extensive knowledge of application integration with company systems.<br>• Administer network access by managing user password changes and ensuring secure connectivity.<br>• Collaborate with project managers to facilitate remote jobsite mobilization, providing on-site troubleshooting when remote solutions are insufficient.<br>• Evaluate and sanitize returned IT equipment, repairing and preparing it for future deployment when necessary.<br>• Maintain organized IT lab and storage areas, ensuring all equipment and software installation media are properly inventoried.<br>• Select and manage replacement components to ensure immediate availability for minimizing end-user downtime during hardware failures.<br>• Provide training to end-users on new technologies and software applications to enhance their productivity and efficiency.
<p>We are looking for an experienced Technology Help Desk Supervisor to lead and support our help desk team in Grand Island, Nebraska. This role requires a confident and proactive leader who can oversee daily operations, guide a team of technicians, and ensure exceptional customer service. The ideal candidate will have prior experience managing help desk operations and a strong technical background. Please apply now, call 319-362-8606, or for immediate response email your resume direct to myself: Shawn M Troy - Technology Practice Director with Robert Half (additional contact information is on LinkedIn).</p><p><br></p><p><strong>Having experience managing or supervising a help desk is very important. Must have experience with Help Desk flows and basic ITIL knowledge. Some light travel will be required to stay in touch with the team. Onsite 5 days a week!! </strong></p><p><br></p><p>Responsibilities:</p><p>• Oversee the day-to-day activities of the help desk team, ensuring efficient workflows and prompt issue resolution.</p><p>• Manage Tier 1 and Tier 2 incidents, guaranteeing timely and effective problem-solving.</p><p>• Streamline support processes to improve operational efficiency and enhance customer satisfaction.</p><p>• Provide mentorship, training, and guidance to help desk staff to encourage growth and development.</p><p>• Monitor team performance, delivering constructive feedback to maintain high standards.</p><p>• Apply expertise in technologies such as Active Directory, Citrix, and computer hardware to support team operations.</p><p>• Collaborate with other departments to align help desk support strategies with organizational goals.</p><p>• Stay informed about industry trends and incorporate best practices into help desk operations.</p><p>• Develop and execute strategies to improve the overall effectiveness of the help desk.</p><p>• Travel occasionally to maintain strong connections with team members across locations.</p>
<p>We are looking for a skilled Help Desk Analyst II to join our team in Jacksonville, Florida. In this Contract-to-permanent position, you will play a pivotal role in delivering advanced technical support, managing IT systems, and enhancing overall user experience. This opportunity is ideal for professionals with a strong background in IT support and a passion for problem-solving.</p><p><br></p><p>Responsibilities:</p><p>• Provide high-level technical support by resolving complex hardware, software, networking, and system-related issues.</p><p>• Manage and monitor help desk systems, ensuring timely resolution of tickets and escalating only when necessary.</p><p>• Assist in the administration and maintenance of Microsoft environments, including Active Directory, Office 365, Group Policy, and Intune.</p><p>• Oversee computer provisioning, lifecycle management, and IT inventory tracking to ensure compliance with organizational standards.</p><p>• Develop and update documentation for IT procedures, security protocols, and training materials.</p><p>• Facilitate employee onboarding and deliver user training to ensure seamless integration into IT systems.</p><p>• Collaborate with IT leadership to implement infrastructure upgrades, cloud initiatives, and enhanced security measures.</p><p>• Monitor and maintain IT systems to optimize performance and ensure security.</p><p>• Contribute innovative ideas to improve IT workflows, automation, and user satisfaction.</p>
We are looking for an experienced Help Desk Analyst II to join our team on a contract basis in Rancho Dominguez, California. In this role, you will provide technical support to end-users, troubleshoot a variety of hardware and software issues, and ensure smooth operations across IT systems. This is an excellent opportunity to apply your problem-solving skills and technical expertise in a dynamic environment.<br><br>Responsibilities:<br>• Respond promptly to service desk tickets and provide effective resolutions to technical issues.<br>• Troubleshoot and resolve hardware and software problems on devices running Microsoft Windows.<br>• Manage user accounts and permissions using Active Directory, ensuring secure access.<br>• Provide guidance and support for Windows 10-related queries and issues.<br>• Collaborate with team members to identify and implement process improvements within IT support.<br>• Deliver clear and precise communication to users regarding issue resolution and technical guidance.<br>• Maintain accurate documentation of technical issues and their resolutions.<br>• Monitor system performance and escalate complex issues to the appropriate teams.<br>• Ensure adherence to IT policies and procedures while addressing user concerns.
<p>We are looking for a Help Desk II Technician to provide advanced desktop and user support. This role includes imaging, deploying devices, managing Intune profiles, and troubleshooting network or application issues.</p>
We are looking for a skilled and proactive Tier 2 Support Engineer to join our team in Canonsburg, Pennsylvania. In this role, you will leverage your technical expertise to troubleshoot and resolve complex IT issues, ensuring seamless functionality across servers, networks, and cloud systems. You will play a vital role in collaborating with clients and internal teams to provide efficient solutions and exceptional customer service.<br><br>Responsibilities:<br>• Provide advanced technical support by diagnosing and resolving issues related to servers, networks, and cloud systems.<br>• Manage and resolve escalated tickets and calls from Tier 1 support, ensuring timely and effective solutions.<br>• Assist Tier 1 support team with basic issues when necessary, offering guidance and expertise.<br>• Collaborate with team members to develop resolutions for customer challenges and document solutions.<br>• Take ownership of customer interactions and ensure thorough follow-up until issues are fully resolved.<br>• Maintain and update procedural documentation to reflect current practices and solutions.<br>• Participate in ongoing certification training to enhance technical skills and knowledge.<br>• Escalate complex issues to Tier 3 support when necessary and communicate critical incidents effectively.<br>• Remain flexible to accommodate varying shifts, including holidays and weekends.<br>• Provide high-quality customer service through clear and precise communication across all channels.
We are looking for a dedicated Help Desk Analyst I to provide exceptional Tier 1 IT support in a fast-paced environment. In this Contract-to-permanent position, you will assist clients with technical issues, ensuring smooth operation of their systems through both remote and onsite support. This role is ideal for a customer-focused individual eager to develop their skills in IT troubleshooting and client service.<br><br>Responsibilities:<br>• Diagnose and resolve basic IT problems related to hardware, software, and network systems.<br>• Provide remote technical support using tools such as Autotask to troubleshoot client issues.<br>• Deliver onsite assistance at client locations for cases that require in-person intervention.<br>• Respond promptly to technical queries while maintaining high levels of customer satisfaction.<br>• Escalate unresolved or complex issues to higher-tier IT teams for further investigation.<br>• Document all support activities and resolutions in ticketing systems for future reference.<br>• Monitor and follow up on tickets to ensure timely resolution of client concerns.<br>• Collaborate with team members to improve processes and deliver efficient technical support.<br>• Educate users on best practices and basic troubleshooting techniques to prevent recurring issues.
<p>We are seeking a motivated and customer-focused Help Desk Technician to join a healthcare organization based in Des Moines, Iowa. This is a 100% onsite position supporting a multi-location environment and providing day-to-day technical support for staff and devices across Des Moines.</p><p><br></p><p><strong><em>Contract Opportunity | Must be U.S. Citizen or Green Card Holder | 100% Onsite in Des Moines</em></strong></p><p><br></p><p>This role is ideal for someone who thrives in a hands-on, fast-paced environment, enjoys solving problems, and is eager to grow within IT. The selected candidate will join a small, collaborative support team that values reliability, initiative, and strong communication skills.</p><p><br></p><p><strong>Responsibilities</strong></p><ul><li>Provide front-line technical assistance and support for user issues, hardware, software, and network troubleshooting.</li><li>Utilize the IT ticketing system to log, prioritize, and resolve requests in a timely and professional manner.</li><li>Install, configure, and repair desktop and laptop computers, printers, scanners, telephones, and other peripherals.</li><li>Support and maintain user accounts, access rights, and security groups within Active Directory.</li><li>Assist with onboarding new users and training staff on software and hardware use.</li><li>Communicate and coordinate with software vendors for application support, upgrades, or issue resolution.</li><li>Implement and document software updates and equipment changes.</li><li>Escalate complex issues to the appropriate technical team members when necessary.</li><li>Maintain and track IT inventory, including devices and network equipment.</li></ul>
<p><strong>Key Responsibilities</strong></p><ul><li>Provide Tier 1 and Tier 2 technical support to office users via phone, email, or in-person.</li><li>Install, configure, and maintain desktop computers, laptops, printers, mobile devices, and related peripherals.</li><li>Troubleshoot and resolve issues with Windows and macOS operating systems, Microsoft 365, VPN, and standard office applications.</li><li>Support end-user account management in Active Directory, Exchange, and other enterprise systems.</li><li>Set up and maintain user workstations, ensuring proper connectivity to company networks and printers.</li><li>Assist with onboarding and offboarding processes, including device provisioning, credential setup, and access rights adjustments.</li><li>Maintain accurate records of service requests and resolutions using an IT ticketing system.</li><li>Support video conferencing, Teams meetings, and conference room technology.</li><li>Implement and follow IT security best practices, including patch management and antivirus compliance.</li><li>Collaborate with network and systems administrators on escalated issues or infrastructure projects.</li><li>Document technical processes, procedures, and end-user guides as needed.</li></ul><p><br></p><p><br></p>
<p>We are looking for a skilled Help Desk Analyst II to join our team in Tallahassee, Florida. This Contract-to-Permanent position offers an exciting opportunity to provide advanced technical support and troubleshooting within client environments. The ideal candidate will have a strong background in Microsoft systems, networking, and virtualization platforms, along with excellent customer service skills to ensure smooth operations.</p><p><br></p><p>Responsibilities:</p><p>• Provide advanced troubleshooting and support for Windows 10/11, Microsoft Office 365, EntraID, and Active Directory, including managing accounts, permissions, and group policies.</p><p>• Diagnose and resolve network issues related to routing, switching, VLAN configurations, and overall connectivity.</p><p>• Administer and support virtualized environments using VMware and Hyper-V.</p><p>• Manage backup and recovery solutions, with a focus on Veeam.</p><p>• Act as an escalation point for Tier 1 technicians, offering guidance and resolving complex technical issues.</p><p>• Handle service tickets in a system like ConnectWise, ensuring proper documentation and timely resolution.</p><p>• Support multiple client environments, adapting to diverse business processes and infrastructure setups.</p><p>• Create and maintain technical documentation, including troubleshooting guides and procedural workflows.</p><p>• Collaborate in project work such as system upgrades, migrations, and client onboarding.</p><p>• Communicate effectively with end users, providing clear updates and technical guidance.</p>
<p><strong>Key Responsibilities</strong></p><ul><li>Provide Tier 1 and Tier 2 technical support to office users via phone, email, or in-person.</li><li>Install, configure, and maintain desktop computers, laptops, printers, mobile devices, and related peripherals.</li><li>Troubleshoot and resolve issues with Windows and macOS operating systems, Microsoft 365, VPN, and standard office applications.</li><li>Support end-user account management in Active Directory, Exchange, and other enterprise systems.</li><li>Set up and maintain user workstations, ensuring proper connectivity to company networks and printers.</li><li>Assist with onboarding and offboarding processes, including device provisioning, credential setup, and access rights adjustments.</li><li>Maintain accurate records of service requests and resolutions using an IT ticketing system.</li><li>Support video conferencing, Teams meetings, and conference room technology.</li><li>Implement and follow IT security best practices, including patch management and antivirus compliance.</li><li>Collaborate with network and systems administrators on escalated issues or infrastructure projects.</li><li>Document technical processes, procedures, and end-user guides as needed.</li></ul><p><br></p><p><br></p>
<p>We are looking for a dedicated Help Desk Analyst I to join our team in Los Angeles, California. In this role, you will serve as the first point of contact for technical support, ensuring timely and effective solutions for hardware, software, and connectivity issues. This position requires a strong customer service focus, excellent troubleshooting skills, and the ability to support both Microsoft and Mac operating systems in a detail-oriented environment.</p><p><br></p><p><strong>Location:</strong> Downtown Los Angeles (candidate must reside within 1.5 hours of Los Angeles. You'll start onsite in DTLA before transitioning to a primarily remote role.)</p><p><strong>Salary:</strong> $70,000 - $75,000 + Overtime Eligible (Non-Exempt Position)</p><p><strong>Benefits:</strong> Medical, Dental, Vision (M/D/V), Flexible Spending Account (FSA), 401K, Profit Sharing Plan, 10 days vacation (accrued), 5 paid sick days, 1 personal day.</p><p><strong>Work Model:</strong></p><ul><li><strong>Onsite during onboarding:</strong> First 30 days onsite in DTLA, working Monday-Friday from 8 AM–5 PM or 9 AM–6 PM.</li><li><strong>Transition to remote:</strong> After onboarding, 100% remote shift. Occasional onsite may be required for projects such as phone or desktop rollouts.</li><li><strong>Onsite team weeks:</strong> Once every quarter, you’ll join the team onsite for one week to foster collaboration and team dynamics.</li></ul><p><strong>Shift:</strong></p><ul><li><strong>Week 1:</strong> Sunday 8am - 5pm; Monday - Thursday 6am - 3pm</li><li><strong>Week 2:</strong> Sunday 8am - 5pm; Monday - Wednesday 6am - 3pm</li></ul><p>As a <strong>Help Desk Analyst</strong>, you’ll play a pivotal role in delivering exceptional technical support to our team and ensuring smooth operations for our technology systems. We value professionals who thrive in dynamic environments, exhibit outstanding customer service, and have the ability to troubleshoot incidents effectively. You'll start onsite in DTLA before transitioning to a primarily remote role.</p><p><br></p><p>Responsibilities:</p><p>• Respond promptly to incoming service desk inquiries and resolve technical issues related to hardware, software, and connectivity.</p><p>• Troubleshoot and resolve incidents involving Microsoft Windows 10, Active Directory, and other commonly used systems.</p><p>• Provide expert support for Microsoft Office Suite applications, including Word, Excel, and Outlook.</p><p>• Assist in maintaining user accounts, distribution lists, and mailboxes within Microsoft Exchange Administrator console.</p><p>• Support the deployment, setup, and maintenance of Dell computer hardware.</p><p>• Administer and troubleshoot mobile devices and applications used by the organization.</p><p>• Manage and prioritize multiple assignments in a fast-paced environment while maintaining a high level of accuracy.</p><p>• Collaborate with team members to ensure seamless integration and rollout of Mac devices for employees.</p><p>• Deliver exceptional customer service and maintain a high standard when interacting with a diverse user base.</p><p>• Learn and adapt to new software applications, including legal-specific platforms, as required.</p>
We are looking for a dedicated Help Desk Analyst I to join our team on a long-term contract basis. This role involves providing technical support to a diverse range of clients, ensuring their IT issues are resolved efficiently and professionally. Based in McLean, Virginia, this overnight position is fully remote, offering an excellent opportunity for growth and collaboration in a fast-paced environment.<br><br>Responsibilities:<br>• Provide first-level technical support to resolve issues related to Active Directory, Windows 10, and Office applications.<br>• Manage and troubleshoot service desk tickets, ensuring timely resolution and proper documentation.<br>• Assist users with basic IT troubleshooting, including hardware, software, and network-related concerns.<br>• Support database administration tasks, ensuring data integrity and accessibility.<br>• Maintain a strong understanding of Windows environments to address client needs effectively.<br>• Collaborate with team members to provide seamless support across multiple client accounts.<br>• Monitor and prioritize incoming support requests to meet service level agreements.<br>• Conduct follow-ups with users to ensure satisfaction with resolved issues.<br>• Document recurring technical problems and suggest improvements to reduce future incidents.<br>• Stay updated on new technologies and tools to enhance support capabilities.
