<p>Robert Half is currently looking for a Contract Tier 2 Helpdesk Analyst to join our client's IT support team. As a Tier 2 Helpdesk Analyst, you will play a key role in providing advanced technical support to end-users, troubleshooting complex issues, and ensuring the efficient operation of IT systems. This is a contract position that offers an exciting opportunity to work with a reputable company.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ol><li><strong>Advanced Troubleshooting:</strong> Diagnose and resolve complex technical issues related to hardware, software, and network systems, serving as an escalation point for Tier 1 support.</li><li><strong>Ticket Resolution:</strong> Handle escalated support tickets, ensuring that they are resolved in a timely and efficient manner while maintaining high levels of end-user satisfaction.</li><li><strong>User Training:</strong> Provide guidance and training to end-users on software applications, system best practices, and advanced problem-solving techniques to improve self-sufficiency.</li><li><strong>Documentation:</strong> Maintain detailed records of support requests, resolutions, and common issues, contributing to a knowledge base for the IT support team.</li><li><strong>Vendor Coordination:</strong> Collaborate with third-party vendors and service providers to facilitate problem resolution and the procurement of hardware or software solutions.</li><li><strong>Remote Support:</strong> Offer remote assistance to users, ensuring prompt and effective resolution of issues, especially in situations where on-site support is not required.</li><li><strong>Root Cause Analysis:</strong> Investigate and identify the root causes of recurring technical problems, and work on strategies to prevent their reoccurrence.</li><li><strong>Escalation Management:</strong> Collaborate with Tier 3 support teams to resolve issues that require advanced technical expertise, ensuring seamless handover of escalated tickets.</li></ol><p><br></p>
<p>We are looking for a skilled <strong>part-time</strong> Help Desk Analyst II to join our team in Chicago, Illinois. This is an ongoing contract position, offering an excellent opportunity for individuals seeking to grow their expertise in IT support within a dynamic environment. The role requires part-time on-site presence and is designed for someone ready to provide reliable Tier 2 IT support while collaborating with our team.</p><p><br></p><p>Responsibilities:</p><p>• Deliver Tier 2 technical support to resolve complex issues related to hardware, software, and network systems.</p><p>• Troubleshoot and manage service desk tickets efficiently, ensuring timely resolution and communication with stakeholders.</p><p>• Administer and maintain Active Directory, including user account changes and permissions.</p><p>• Provide support for Windows 10 and Windows 11 systems, ensuring optimal performance and functionality.</p><p>• Utilize PowerShell for scripting and automation tasks to streamline IT processes.</p><p>• Manage mobile devices and ensure proper configuration through Intune and other Mobile Device Management tools.</p><p>• Communicate effectively with team members and users, providing clear guidance and thorough support.</p><p>• Follow established protocols to ensure IT infrastructure reliability and security.</p><p>• Collaborate with other IT professionals to improve processes and implement solutions.</p><p>• Maintain detailed documentation of all support activities and system changes.</p>
<p>Robert Half is currently seeking a Contract Tier 3 Helpdesk Analyst to join our client's IT support team. As a Tier 3 Helpdesk Analyst, you will be responsible for resolving highly complex technical issues, providing expert guidance, and ensuring the organization's IT systems operate at peak performance. This is a contract position offering an opportunity to work with a respected company.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ol><li><strong>Advanced Problem Resolution:</strong> Serve as the highest level of technical support, resolving the most complex issues related to hardware, software, and network systems.</li><li><strong>Escalated Ticket Management:</strong> Handle and take ownership of escalated support tickets, ensuring prompt resolution and maintaining end-user satisfaction.</li><li><strong>Technical Leadership:</strong> Provide expert guidance and mentorship to Tier 1 and Tier 2 support analysts, assisting them in resolving challenging technical problems.</li><li><strong>Root Cause Analysis:</strong> Investigate and identify the root causes of recurring technical issues, working on strategies to prevent their reoccurrence and improve system stability.</li><li><strong>Documentation and Knowledge Sharing:</strong> Maintain a knowledge base of complex technical issues and solutions, facilitating knowledge transfer within the IT support team.</li><li><strong>Collaboration with Other Teams:</strong> Collaborate with Tier 2 and Tier 3 support teams, as well as system administrators and network engineers, to resolve issues and optimize IT systems.</li><li><strong>Vendor Coordination:</strong> Work closely with third-party vendors and service providers to facilitate problem resolution and the procurement of advanced hardware or software solutions.</li><li><strong>Performance Optimization:</strong> Identify opportunities for performance optimization, capacity planning, and system improvements to meet the organization's evolving needs.</li></ol><p><br></p>
<p>Robert Half is seeking a Contract Tier 1 Helpdesk Analyst to join our client's IT support team. As a Tier 1 Helpdesk Analyst, you will be the first point of contact for end-users seeking technical assistance, providing essential support and ensuring a seamless user experience. This is a contract position that offers an opportunity to work with a respected company.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ol><li><strong>User Support:</strong> Provide friendly and efficient technical support to end-users via various channels, including phone, email, and chat, addressing a wide range of hardware and software issues.</li><li><strong>Ticket Management:</strong> Log, prioritize, and track support requests using a ticketing system, ensuring timely and accurate resolution of problems.</li><li><strong>Troubleshooting:</strong> Diagnose and resolve basic technical issues related to desktops, laptops, software applications, printers, and other IT peripherals.</li><li><strong>Password Resets:</strong> Assist users with password resets and account access issues, following security protocols and authentication procedures.</li><li><strong>Documentation:</strong> Maintain detailed records of support requests, resolutions, and common issues for future reference.</li><li><strong>User Training:</strong> Provide guidance to end-users on software applications and best practices, helping them become more self-reliant.</li><li><strong>Escalation:</strong> Escalate complex or unresolved issues to Tier 2 or Tier 3 support teams, ensuring efficient problem resolution.</li><li><strong>Remote Support:</strong> Offer remote assistance to users to resolve issues, especially in situations where on-site support is not required.</li></ol><p><br></p>
<p>We’re seeking a skilled Help Desk Technician (Tier 2–3) to provide advanced support for end users in a dynamic, fast-paced environment. You’ll handle escalated technical issues, resolve complex system and network incidents, and ensure seamless integration with Azure Active Directory. This role involves close collaboration with internal IT teams to diagnose recurring issues, improve documentation, and enhance system reliability. </p>
<p>We are looking for a meticulous Help Desk Analyst II to join our team in Tampa, Florida and work fully onsite. This Contract-to-permanent position is ideal for a tech-savvy individual with strong problem-solving abilities and a passion for delivering exceptional IT support. In this role, you will handle Tier I support tasks, providing technical assistance to customers while ensuring efficient ticket management and documentation.</p><p><br></p><p>Responsibilities:</p><p>• Provide Tier I technical support to customers, addressing hardware, software, and network-related issues.</p><p>• Utilize troubleshooting techniques to resolve customer problems and optimize workflow efficiency.</p><p>• Manage and prioritize service desk tickets to ensure timely and accurate resolutions.</p><p>• Maintain detailed documentation of calls, solutions, and customer interactions for team collaboration and continuity.</p><p>• Foster positive relationships with coworkers, customers, and vendors through effective communication.</p><p>• Apply knowledge of computer systems and networks to identify and resolve technical challenges.</p><p>• Collaborate with team members to improve processes and enhance customer satisfaction.</p><p>• Travel to client sites as needed to deliver on-site support services.</p><p>• Uphold confidentiality standards when handling sensitive information.</p><p>• Stay updated on emerging technologies to contribute to ongoing improvements in service delivery.</p>
<p>We are seeking a skilled and customer-focused <strong>Desktop Support Specialist</strong> to join our team in Atlanta. This role is responsible for providing technical assistance and support for hardware, software, and network-related issues to ensure smooth day-to-day operations for end-users. The ideal candidate will have strong troubleshooting skills, excellent communication abilities, and a proactive approach to problem-solving.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Provide <strong>tier 1 and tier 2 technical support</strong> for desktops, laptops, printers, and mobile devices.</li><li>Install, configure, and maintain operating systems, applications, and hardware components.</li><li>Diagnose and resolve hardware and software issues in a timely manner.</li><li>Assist with <strong>network connectivity troubleshooting</strong> and escalate complex issues as needed.</li><li>Maintain accurate documentation of support requests and resolutions in the ticketing system.</li><li>Support <strong>user onboarding/offboarding</strong>, including account setup and permissions.</li><li>Ensure compliance with company IT policies and security standards.</li><li>Collaborate with IT team members on projects and system upgrades.</li></ul><p><br></p>
<p>We are seeking a skilled and customer-focused <strong>Desktop Support Specialist</strong> to join our team in Atlanta. This role is responsible for providing technical assistance and support for hardware, software, and network-related issues to ensure smooth day-to-day operations for end-users. The ideal candidate will have strong troubleshooting skills, excellent communication abilities, and a proactive approach to problem-solving.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Provide <strong>tier 1 and tier 2 technical support</strong> for desktops, laptops, printers, and mobile devices.</li><li>Install, configure, and maintain operating systems, applications, and hardware components.</li><li>Diagnose and resolve hardware and software issues in a timely manner.</li><li>Assist with <strong>network connectivity troubleshooting</strong> and escalate complex issues as needed.</li><li>Maintain accurate documentation of support requests and resolutions in the ticketing system.</li><li>Support <strong>user onboarding/offboarding</strong>, including account setup and permissions.</li><li>Ensure compliance with company IT policies and security standards.</li><li>Collaborate with IT team members on projects and system upgrades.</li></ul><p><br></p>
We are looking for a skilled Help Desk Analyst to join our team in Beaver Falls, Pennsylvania. This is a contract position within the construction/contractor industry, where you will play a critical role in providing technical support and resolving IT-related issues. The ideal candidate will have a strong technical background, excellent problem-solving abilities, and the ability to deliver exceptional customer service.<br><br>Responsibilities:<br>• Provide technical support to end users by troubleshooting and resolving hardware and software issues.<br>• Manage user accounts, including onboarding, modifications, and deactivation processes.<br>• Maintain and upgrade computer hardware and peripherals, ensuring accurate documentation and inventory tracking.<br>• Resolve escalated tickets related to network and server issues, offering root-cause analysis for application and system problems.<br>• Utilize corporate processes such as incident, problem, and change management in daily operations.<br>• Offer guidance and support to Tier 1 and Tier 2 team members, ensuring efficient issue resolution.<br>• Implement hardware deployments using Intune and assist with Microsoft 365 Suite applications.<br>• Collaborate on the maintenance and improvement of proprietary systems, databases, and network infrastructure.<br>• Ensure timely closure of service desk tickets while adhering to customer service standards.<br>• Analyze complex business problems and propose effective technical solutions to support organizational goals.
<p>We are looking for a dedicated Desktop Support Analyst to join our team in the jersey shore area. In this role, you will provide technical assistance to clients, ensuring their IT systems operate seamlessly. This position offers the opportunity to showcase your problem-solving skills and technical expertise while delivering exceptional client support.</p><p><br></p><p>Responsibilities:</p><p>• Deliver Tier 1 and Tier 2 technical support by diagnosing and resolving issues related to IT systems and applications.</p><p>• Monitor and maintain IT infrastructure for optimal performance and reliability.</p><p>• Collaborate with team members to implement innovative IT solutions tailored to client needs.</p><p>• Maintain detailed records of support activities and configurations for effective documentation.</p><p>• Communicate with clients to understand their requirements and provide timely updates on progress.</p><p>• Respond to urgent technical concerns during on-call shifts, scheduled one week per month.</p><p>• Troubleshoot networking issues and ensure connectivity for clients.</p><p>• Assist with scripting and automation tasks using PowerShell to enhance system efficiency.</p><p>• Deploy and image desktop hardware, ensuring proper setup and functionality.</p>
<p><strong>Tier 2 / Tier 3 Support Engineer – Onsite (North Indianapolis / Keystone Area)</strong></p><p><br></p><p>We’re looking for a Tier 2/3 Support Engineer who has a solid foundation in IT support and a genuine interest in cybersecurity. This role is ideal for someone who earned a cybersecurity degree but has spent the last few years building practical experience in infrastructure support — desktop, server, networking, or a mix of all three. You’ll be handling escalated technical issues, supporting core systems, and working closely with the team to strengthen overall IT operations.</p><p>This is a great fit for someone who wants to continue growing in support while slowly leveling up toward security responsibilities over time.</p><p><br></p><p><strong>What You’ll Do</strong></p><ul><li>Handle escalated Tier 2 and Tier 3 support issues related to desktops, servers, networking, and common enterprise applications.</li><li>Troubleshoot complex hardware/software problems that Tier 1 can’t solve, using strong analytical and diagnostic skills.</li><li>Support server and infrastructure components such as Windows Server, Active Directory, group policy, and basic networking.</li><li>Assist with patching, updates, system monitoring, and general environment health checks.</li><li>Document recurring issues, root causes, and permanent solutions to improve environment stability.</li><li>Collaborate with the cybersecurity team (or security-minded initiatives) on best practices, user hardening, and secure configurations.</li><li>Help implement security fundamentals such as MFA, privileged access controls, workstation hardening, and logging improvements.</li><li>Participate in small projects involving system upgrades, new deployments, and process improvements.</li></ul>
Key Responsibilities<br>• Own accountability for day-to-day help desk operations to ensure tickets are properly prioritized, assigned, and resolved within defined SLAs.<br>• Monitor ticket queues in PSA (Autotask) to maintain even workload distribution and ensure prompt ticket handling.<br>• Serve as the primary technical escalation point for Tier 1 technicians, offering guidance and assisting with complex issues.<br>• Provide Tier 2 technical support to resolve escalated service tickets for client systems, networks, and applications.<br>• Provide support and mentorship to Tier 1 staff, including informal coaching and daily technical assistance.<br>• Facilitate professional development of the help desk team by identifying training needs, collaborating on performance reviews conducted by VP of Technology, and acting as a liaison for the team to support career growth.<br>• Audit service desk ticket queues to proactively address potential issues with delays in resolution or ensure that adequate technical personnel are engaged in issue resolution. <br>• Perform follow-up to ensure that issues have been successfully resolved and communicate with clients to maintain positive client relationships. <br>• Schedule onsite visits for the technical team to ensure timely issue resolution/equipment delivery while also maintaining adequate help desk coverage.<br>• Identify process improvements in help desk operations and work with management to implement operational process improvements.<br>• Document all work performed, maintaining clear and detailed notes in Autotask. <br>• Identify recurring issues and collaborate with senior technical team to develop permanent resolutions and/or knowledge base entries.<br>• Communicate with clients in a professional, service-oriented manner, maintaining high levels of satisfaction and transparency.<br>• Participate in after-hours or on-call rotations as required.
This is a contract-to-permanent, onsite role based in the Metro Atlanta area. The Help Desk II Technician supports escalated user issues that require deeper troubleshooting and technical expertise. This role handles account administration, permissions, O365 issues, workstation configuration, VPN access, and intermediate networking problems. The position works closely with Tier III, Desktop, and Systems teams to ensure timely resolution and high-quality service.
<p>We’re proactively recruiting Technical Support Specialists for upcoming openings within our clients’ IT Service Desk teams. These roles are ideal for motivated IT professionals who are passionate about customer service, technology, and continuous learning.</p><p>As a Technical Support Specialist, you’ll be on the front line of IT support — helping users resolve technical issues, improve productivity, and ensure seamless operation of enterprise systems. You’ll collaborate closely with IT peers, use modern tools like ServiceNow, and gain exposure to a wide range of technologies including Windows 10/11, Office 365, Active Directory, VPN, Citrix, and various SaaS platforms.</p><p><br></p><p><strong>What You’ll Do</strong></p><ul><li>Provide Tier 1 technical support via phone, email, chat, and in person</li><li>Troubleshoot and resolve issues with Windows OS, O365, VPN, and network connectivity</li><li>Manage incidents and requests using ServiceNow or similar ITSM platforms</li><li>Support Active Directory, Exchange mailboxes, and user account management</li><li>Assist users with mobile device setup, application installs, and hardware troubleshooting</li><li>Escalate complex issues to Tier 2/3 or vendor support teams as needed</li><li>Document, track, and follow up on all support interactions</li><li>Participate in IT projects and process improvement initiatives</li></ul>
<p><strong>We’re proactively recruiting Help Desk Technicians for upcoming contract and contract-to-hire opportunities.</strong></p><p>If you’re passionate about supporting end users, troubleshooting technical issues, and keeping IT operations running smoothly, we’d like to connect with you in advance of new openings.</p><p><br></p><p><strong>Responsibilities</strong></p><ul><li>Provide first-line and second-line technical support for desktops, laptops, mobile devices, and peripherals</li><li>Troubleshoot hardware, software, connectivity, and account access issues</li><li>Manage and resolve tickets through ServiceNow, Jira, Zendesk, or similar ITSM tools</li><li>Assist with account creation, password resets, and permissions (Active Directory / Entra ID)</li><li>Support O365, Windows 10/11, VPN, and basic network troubleshooting</li><li>Install, configure, and update applications as needed</li><li>Document resolutions, steps, and user instructions</li></ul>
<p>The Technology Help Desk Supervisor role is to lead and support the help desk team in Grand Island, Nebraska. This role requires a confident and proactive leader who can oversee daily operations, guide a team of technicians, and ensure exceptional customer service. The ideal candidate will have prior experience managing help desk operations and a strong technical background. Please apply now, call 319-362-8606, or for immediate response email your resume direct to myself: Shawn M Troy - Technology Practice Director with Robert Half (additional contact information is on LinkedIn).</p><p><br></p><p><strong>Having experience managing or supervising a help desk is very important. Must have experience with Help Desk flows and basic ITIL knowledge. Some light travel will be required to stay in touch with the team. Onsite 5 days a week!! </strong></p><p><br></p><p>Responsibilities:</p><p>• Oversee the day-to-day activities of the help desk team, ensuring efficient workflows and prompt issue resolution.</p><p>• Manage Tier 1 and Tier 2 incidents, guaranteeing timely and effective problem-solving.</p><p>• Streamline support processes to improve operational efficiency and enhance customer satisfaction.</p><p>• Provide mentorship, training, and guidance to help desk staff to encourage growth and development.</p><p>• Monitor team performance, delivering constructive feedback to maintain high standards.</p><p>• Apply expertise in technologies such as Active Directory, Citrix, and computer hardware to support team operations.</p><p>• Collaborate with other departments to align help desk support strategies with organizational goals.</p><p>• Stay informed about industry trends and incorporate best practices into help desk operations.</p><p>• Develop and execute strategies to improve the overall effectiveness of the help desk.</p><p>• Travel occasionally to maintain strong connections with team members across locations.</p>
We are looking for an experienced Help Desk Analyst II to join our team in Grand Rapids, Michigan. In this long-term contract position, you will play a key role in providing technical support and ensuring smooth IT operations for both hardware and software systems. The ideal candidate will have a strong background in IT service management and troubleshooting, with a focus on delivering exceptional support to end-users.<br><br>Responsibilities:<br>• Manage IT incidents, service requests, and change processes to ensure timely resolution and compliance.<br>• Maintain accurate asset management records for hardware and software across the organization.<br>• Provide audit support by assisting with compliance activities and gathering required data.<br>• Deliver specialized IT support for the executive team, particularly related to Apple products.<br>• Perform hardware and software installations, configurations, diagnostics, and repairs at office locations.<br>• Ensure adherence to security protocols and asset management standards for all IT systems.<br>• Utilize corporate systems and workflows to handle incidents, requests, and change management processes effectively.<br>• Participate in on-call rotations to provide after-hours IT support as needed.<br>• Collaborate on IT projects and initiatives, contributing technical expertise and assistance.<br>• Undertake additional tasks as assigned by the IT Service Desk Manager or Team Leader.
<p>We’re seeking a Desktop Support Specialist (Tier 2–3) to provide hands-on technical support across Azure-connected environments. You’ll handle escalated tickets, perform system imaging, support device lifecycle management, and assist with Intune and Active Directory administration.</p>
We are looking for a dedicated Help Desk Analyst II to join our team on a contract basis in Portland, Maine. In this role, you will provide essential technical support and troubleshooting services to ensure seamless operations for internal users. This position offers an excellent opportunity for those with a foundational knowledge of IT systems to further develop their skills in a dynamic and collaborative environment.<br><br>Responsibilities:<br>• Provide first-line technical support for hardware, software, and networking issues to internal users.<br>• Manage user accounts, including setups, password resets, and access changes.<br>• Utilize ticketing systems to track, prioritize, and resolve user-reported issues efficiently.<br>• Collaborate with offshore teams to escalate and resolve complex technical problems.<br>• Offer clear, user-friendly guidance to non-technical individuals, ensuring positive user experiences.<br>• Document support activities and contribute to the development of internal knowledge base resources.<br>• Troubleshoot issues related to Active Directory, Windows 10, and basic networking.<br>• Use remote desktop tools to provide effective support across various locations.<br>• Stay updated with emerging technologies and best practices in IT support.<br>• Participate in training and mentorship opportunities to enhance technical skills.
We are looking for a dedicated Help Desk Analyst II to join our team in Woburn, Massachusetts. In this role, you will provide exceptional technical support and assistance to internal customers while maintaining a high level of attention to detail and accuracy. As part of a collaborative environment, you will contribute to the continuous improvement of departmental success. This is a long-term contract position offering an excellent opportunity for growth within the detail-oriented services industry.<br><br>Responsibilities:<br>• Deliver timely and courteous technical support to internal users, ensuring issues are resolved effectively.<br>• Apply troubleshooting expertise to diagnose and resolve hardware, software, and system-related problems.<br>• Maintain detailed records of customer interactions and solutions using designated computer applications.<br>• Configure and deploy hardware and software systems, ensuring compatibility and functionality.<br>• Provide support for devices such as Apple products, Mac computers, and Android systems.<br>• Utilize knowledge of Active Directory, Citrix, and Cisco technologies to resolve network and system issues.<br>• Assist in managing configuration settings and deployments to optimize system performance.<br>• Collaborate with team members to identify and implement improvements in service delivery.<br>• Educate users on best practices for utilizing hardware and software efficiently.<br>• Ensure compliance with company policies and procedures while delivering technical solutions.
We are looking for an experienced Help Desk Analyst to provide Tier 1 technical support to end users in Liberty, Missouri. This long-term contract position requires someone who is detail-oriented, has strong troubleshooting skills, and is committed to delivering excellent customer service. The role involves diagnosing and resolving technical issues, ensuring smooth operations for hardware, software, and connectivity.<br><br>Responsibilities:<br>• Provide first-level technical support to resolve hardware and software issues for end users.<br>• Troubleshoot connectivity problems, including Wi-Fi and network-related concerns.<br>• Set up and maintain printers and other peripherals, ensuring proper functionality.<br>• Handle password resets and assist users with login issues.<br>• Manage basic tasks within Active Directory, such as user account setups and modifications.<br>• Ensure appropriate user permissions and access rights based on organizational policies.<br>• Respond to service desk tickets promptly and document resolutions.<br>• Perform basic troubleshooting for Microsoft Windows 10 systems.<br>• Collaborate with other IT team members to address escalated issues effectively.
<p><strong>IT Support Specialist II – Technical Help Desk</strong></p><p>Join a growing organization as an IT Support Specialist II, delivering exceptional second-level technology support across our enterprise systems. This role offers a dynamic environment where you’ll leverage your troubleshooting skills and knowledge of Windows platforms, Active Directory, and communications infrastructure to improve user experiences.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Deliver advanced technical assistance to employees using computers, mobile devices, and collaboration tools.</li><li>Manage and maintain accurate records in our service ticketing system, ensuring issues are resolved promptly.</li><li>Set up and provide support for desktops, laptops, and peripherals across the organization.</li><li>Troubleshoot and resolve hardware/software issues in partnership with internal tech teams and external vendors.</li><li>Provide hands-on mobile device configuration, support, and troubleshooting.</li><li>Evaluate technology issues and report on recurring problems or user feedback trends.</li><li>Actively expand your understanding of new technologies to support end-users effectively.</li><li>Assist with A/V and conferencing equipment as needed for business meetings.</li><li>Participate in technology inventory tracking and software patching efforts.</li></ul><p><strong>Special Assignments:</strong></p><ul><li>Travel to various office sites, including remote locations, with potential short notice (up to 25% of the time).</li><li>Offer on-site and after-hours support for key business events or urgent needs, including weekend and night shifts on a rotating schedule.</li><li>Assist in equipment transport, setup, and user support for project locations or temporary offices.</li></ul><p><br></p>
We are looking for a dedicated Help Desk Analyst II to join our team in Madison, Wisconsin. In this role, you will provide essential technical support to ensure smooth operations for end users. This is a long-term contract position, offering an excellent opportunity to showcase your problem-solving skills and expertise in resolving IT issues.<br><br>Responsibilities:<br>• Deliver comprehensive technical assistance to end users, addressing hardware, software, and network-related concerns.<br>• Manage and resolve service desk tickets efficiently while ensuring timely updates to users.<br>• Troubleshoot and resolve issues with printer hardware, network printers, and related equipment.<br>• Perform imaging and deployment of desktop systems using tools like Microsoft SCCM.<br>• Provide support for Windows 10 and Office 365 applications, ensuring optimal functionality.<br>• Configure and troubleshoot VPN technologies to support remote access.<br>• Maintain and manage Active Directory accounts and permissions.<br>• Collaborate with team members to identify and implement solutions for recurring technical problems.<br>• Ensure exceptional customer service by communicating effectively and professionally with users.<br>• Document processes, solutions, and troubleshooting steps to streamline future support efforts.
We are looking for a dedicated Help Desk Analyst II to provide efficient and reliable technical support to our team in Manchester, New Hampshire. As a key member of the IT support team, you will play a vital role in addressing user issues, troubleshooting hardware and software problems, and ensuring smooth operations within the organization’s technology environment. This is a contract position that offers an excellent opportunity to grow your skills and gain hands-on experience in a dynamic and fast-paced setting.<br><br>Responsibilities:<br>• Deliver prompt and detail-oriented support for hardware, software, and network-related issues.<br>• Manage user account setups, password resets, and access permissions to ensure secure systems.<br>• Utilize ticketing systems like JIRA to track, prioritize, and resolve service desk requests efficiently.<br>• Collaborate with internal teams and external support to escalate and address complex technical challenges.<br>• Troubleshoot and resolve basic networking issues, ensuring consistent connectivity and performance.<br>• Document support activities and contribute to the knowledge base to assist with future inquiries.<br>• Provide clear and user-friendly guidance to employees, ensuring a positive and approachable support experience.<br>• Stay updated on emerging technologies and IT best practices to continuously improve service delivery.<br>• Assist in the deployment and maintenance of Windows 10 systems and related software.<br>• Support organizational processes by identifying recurring issues and recommending improvements.
<p><strong>Robert Half</strong> is actively partnering with a client to identify a <strong>Help Desk Tier I </strong>contractor. <strong>This role will report onsite in Austin, TX (78721) daily from 8 AM-5 PM. </strong>The ideal applicant will provide front-line IT support by responding to inbound calls, emails, and service desk tickets.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Provide basic support and troubleshooting, including password resets, printer configurations, break/fix instructions, website content updates, creating accounts, and configuring hardware.</li><li>Ensure all support calls, emails, and tickets are properly documented in the tracking system, escalating issues as appropriate.</li><li>Analyze, troubleshoot, provide recommendations, and solve customer requests regarding IT items.</li></ul>
