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109 results for Help Desk Tier 2 jobs

Help Desk Tier II Analyst

Valencia, CA
onsite
Temporary / Contract
30 - 38 USD / Hourly
We are seeking a Help Desk Tier II Analyst to provide hands-on technical support for end users in a fast-paced Microsoft Windows environment. This role is responsible for troubleshooting hardware, software, and application issues while delivering exceptional customer service. The ideal candidate will have experience supporting Windows 11, Active Directory, Microsoft Intune, and ServiceNow, with the ability to resolve Tier I and Tier II technical issues both remotely and onsite. ** This role is 3 days onsite in Valencia, CA ** Key Responsibilities<ul><li>Provide Tier II technical support for desktop, laptop, application, and mobile device issues.</li><li>Troubleshoot and resolve hardware break/fix issues for laptops and end-user devices.</li><li>Support Microsoft Windows 11 environments and related technologies.</li><li>Assist users with Microsoft Office Suite, Outlook, MFA, VPN connectivity, and general desktop support.</li><li>Perform user onboarding and offboarding activities, including account provisioning, deactivation, and Active Directory management.</li><li>Support software deployment and troubleshooting using Software Center.</li><li>Manage mobile devices and endpoint configurations through Microsoft Intune (MDM).</li><li>Diagnose and resolve DNS, connectivity, and network-related issues.</li><li>Provide technical support on the production floor as needed (training provided).</li><li>Document, track, and manage incidents, service requests, and resolutions in ServiceNow.</li><li>Collaborate with internal IT teams to escalate and resolve complex issues.</li><li>Maintain a consistent support workload while ensuring timely ticket resolution and excellent customer service.</li></ul>
2026-07-24T00:00:00Z

Help Desk Tier I

Austin, TX
onsite
Temporary / Contract
20 - 23 USD / Hourly
Robert Half is actively partnering with an Austin-based client to identify a Help Desk Tier I Specialist (contract). In this role, you will provide technical support and ensure a positive user experience across a growing technology environment. This individual will troubleshoot hardware, software, and application issues, document resolutions, and collaborate with internal teams to resolve technical challenges efficiently. This role is in onsite in Bee Cave, Tx. Key Responsibilities:<ul><li>Provide first-level technical support for end users via phone, email, and ticketing systems.</li><li>Troubleshoot hardware, software, account access, and application-related issues.</li><li>Escalate complex technical problems to appropriate teams while maintaining ownership of user communication.</li><li>Document incidents, resolutions, and troubleshooting steps in accordance with support procedures.</li><li>Assist with system updates, software deployments, and technology rollouts.</li><li>Test and validate reported issues to help identify root causes and support resolution efforts.</li><li>Monitor support requests to ensure timely follow-up and issue resolution.</li><li>Maintain accurate records and contribute to process improvement initiatives.</li><li>Participate in after-hours or on-call support as needed.</li></ul>
2026-07-15T00:00:00Z

Help Desk Level 2 (Part Time)

White Plains, NY
onsite
Temporary to Hire
24 - 26 USD / Hourly
IT Support Specialist / Systems Administrator (Part Time) Company OverviewGrowing organization seeking an IT professional to provide hands-on technical support and assist with day-to-day systems administration activities. This role offers the opportunity to work closely with end users while gaining exposure to a broad range of technologies and IT initiatives. Position Details<ul><li>Job Title: IT Support Specialist / Systems Administrator</li><li>Employment Type: Contract-to-Hire</li><li>Location: Hybrid opportunity within the Lower Hudson Valley region</li><li>Schedule: All 3 days on site per week</li><li>Hours: Part-time, 24 hours per week</li><li>Start Date: Immediate opening</li></ul> Core Responsibilities<ul><li>Provide technical support to employees through a ticketing system, phone support, email requests, and walk-up assistance</li><li>Troubleshoot and resolve hardware, software, printer, mobile device, and connectivity issues</li><li>Create, modify, and maintain user accounts within Active Directory and Microsoft 365</li><li>Assist with onboarding and offboarding activities, including equipment provisioning and account setup</li><li>Install, configure, and maintain desktops, laptops, and related peripherals</li><li>Support device deployments, technology refresh initiatives, and office moves as needed</li><li>Document technical issues, resolutions, and support procedures</li><li>Escalate complex technical issues to senior IT staff or specialized support teams</li><li>Maintain a high level of customer service while meeting ticket resolution goals</li><li>Assist with various IT infrastructure and operational projects as assigned</li></ul>
2026-07-29T00:00:00Z

Help Desk II

Atlanta, GA
onsite
Temporary / Contract
25 - 30 USD / Hourly
We are seeking a Help Desk II detail oriented to provide Tier 2 technical support for end users in a Windows enterprise environment. This role is responsible for troubleshooting hardware, software, Microsoft 365, and basic networking issues while delivering excellent customer service.
2026-07-14T00:00:00Z

Tier 2 Help Desk Analyst

Conyers, GA
onsite
Temporary / Contract
28 - 30 USD / Hourly
OverviewThe Tier 2 Technician serves as the primary escalation point above Tier 1 support and is responsible for day-to-day technical delivery across Microsoft 365, Google Workspace, networking, and client onboarding activities. This role operates independently within established standards and escalates only architecture, security, and advanced engineering decisions to the CTO. Key ResponsibilitiesTier 1 Escalations<ul><li>Resolve escalated support tickets and assist with inbound support requests.</li><li>Provide technical guidance to Tier 1 staff.</li><li>Review ticket quality and documentation accuracy.</li></ul>Microsoft 365 Administration<ul><li>User provisioning, licensing, and offboarding.</li><li>Manage Exchange Online, SharePoint, OneDrive, Entra ID, and Intune environments.</li><li>Perform routine security administration, including MFA enrollment, account lockouts, and inbox rule audits.</li></ul>Google Workspace Administration<ul><li>User lifecycle management, organizational units, and licensing.</li><li>Manage 2-Step Verification and perform basic security administration and monitoring.</li></ul>Networking<ul><li>Troubleshoot connectivity, VLAN, DHCP, and DNS-related issues.</li><li>Configure and support UniFi switches, access points, and firewall rules within existing network designs.</li><li>Coordinate ISP issues and maintain network documentation.</li></ul>Technical Client Onboarding<ul><li>Execute technical onboarding for new clients.</li><li>Provision cloud environments, configure domains and DNS records, and deploy endpoints.</li><li>Implement standard security tools and configurations.</li><li>Deliver end-user training and document environments in IT Glue.</li></ul>Escalate to CTO:<ul><li>Network architecture or design decisions.</li><li>Confirmed or suspected security incidents.</li><li>DNS/domain management changes.</li><li>VoIP architecture or provisioning changes.</li><li>Custom development, automation, or scripting requests.</li><li>New platform deployments or major technology changes.</li><li>Administration of advanced cybersecurity platforms (INKY, BullPhish, Dark Web ID, RocketCyber, SaaS Alerts).</li><li>Penetration testing and vulnerability assessment tools (Vulnscan, vPenTest).</li></ul>*Please Note: This is a fully onsite position in Metro Atlanta. Please do not apply to this posting if you're not already local to Metro ATL and willing to work onsite
2026-07-20T00:00:00Z

Level 2 Help Desk Technician

Miami, FL
onsite
Temporary / Contract
0 - 0 USD / Yearly
We are seeking a Level 2 Help Desk Technician to serve as the escalation point for a busy end user support environment. This role handles the tickets that Level 1 cannot resolve, owns them through resolution, and helps keep the wider team running smoothly.Responsibilities<ul><li>Resolve escalated hardware, software, and network incidents across Windows 10 and Windows 11 environments</li><li>Support Microsoft 365, Active Directory, and Entra ID account and access issues</li><li>Image, configure, and deploy desktops, laptops, and mobile devices</li><li>Troubleshoot VPN, printing, and basic network connectivity problems</li><li>Document resolutions and update knowledge base articles for the Level 1 team</li><li>Manage tickets in the ITSM platform against defined SLAs</li><li>Provide occasional deskside and remote support to end users across multiple sites</li></ul>
2026-07-29T00:00:00Z

Help Desk Analyst II

Chicago, IL
onsite
Temporary / Contract
23.75 - 27.5 USD / Hourly
We are looking for a Help Desk Analyst II to provide dependable technical support for end users in Chicago, Illinois. This Long-term Contract opportunity is ideal for someone who enjoys resolving desktop, application, and access-related issues while delivering a positive support experience. The role focuses on troubleshooting Windows environments, Microsoft 365 tools, and device-related problems in a fast-paced service desk setting. Responsibilities: • Provide day-to-day technical assistance for users experiencing issues with laptops, desktops, operating systems, software applications, and connected peripherals. • Diagnose and resolve problems across Windows-based environments, including login access, email functionality, hardware performance, and network-related disruptions. • Support account administration tasks such as password resets, access updates, and directory-based user management through Active Directory and Microsoft Entra. • Assist with device configuration, mobile and endpoint management, and policy support using Microsoft Intune and Microsoft 365 tools. • Respond to and document incidents and service requests in a ticketing platform, ensuring timely follow-up, accurate updates, and proper resolution tracking. • Troubleshoot Outlook, Office 365, and Exchange-related issues affecting communication, mailbox access, and productivity tools. • Deliver clear, patient, and attentive support to users with varying technical skill levels while maintaining a strong customer service mindset. • Escalate complex technical concerns when needed and collaborate with other IT teams to restore service efficiently. • Contribute to support activities tied to telephony or collaboration platforms such as RingCentral when applicable.
2026-07-29T00:00:00Z

Help Desk Analyst II

Bartlett, IL
onsite
Temporary to Hire
31.53 - 40.41 USD / Hourly
We are looking for a Help Desk Analyst II to join a team in Illinois in a contract capacity with the potential for a permanent role. This role is ideal for someone who enjoys solving technical problems across end-user systems, network-connected devices, and core desktop environments while delivering dependable support to internal users. The position offers a hands-on opportunity to work across Level 1 and Level 2 support needs, troubleshoot a wide range of issues, and build experience in infrastructure, security, and day-to-day IT operations. Responsibilities: • Provide front-line and second-level technical support for desktop systems, laptops, and end-user technology in both on-site and remote settings. • Diagnose and resolve issues involving workstations, peripherals, wireless connectivity, printers, and other network-attached equipment. • Support daily operations of network hardware by assisting with switches, routers, wireless access points, and related connectivity concerns. • Manage service desk requests, document troubleshooting steps, and ensure timely follow-up through ticket resolution. • Assist with user account support and routine administrative tasks within Active Directory and Windows-based environments. • Help maintain secure and stable systems by supporting patching activities, endpoint protection tools, antivirus measures, and basic firewall-related tasks. • Contribute to backup monitoring and support basic recovery procedures to help maintain business continuity. • Escalate more complex technical incidents when needed while continuing to communicate clearly with users and internal IT teams.
2026-07-29T00:00:00Z

Help Desk Analyst II

Manchester, NH
onsite
Temporary to Hire
0 - 0 USD / Yearly
We are looking for a skilled Help Desk Analyst II to support end users and client environments in Manchester, New Hampshire. This contract opportunity with permanent potential is ideal for someone who enjoys solving technical issues across hardware, software, Microsoft-based systems, and network connectivity. The role combines remote and onsite support, with a strong focus on delivering timely resolutions, maintaining accurate documentation, and serving as a higher-level resource for escalated support needs. Responsibilities: • Diagnose and resolve technical problems involving desktops, laptops, operating systems, business applications, and basic network connectivity. • Provide support for Microsoft 365, Active Directory, Azure Active Directory, and Windows-based environments across a range of user issues. • Handle escalated incidents from frontline support and take ownership of more complex troubleshooting through resolution or further escalation. • Set up, configure, and deploy workstations, user accounts, peripherals, and related equipment for new and existing employees. • Manage service desk tickets efficiently by prioritizing requests, meeting response expectations, and communicating progress clearly to users. • Record support activities, technical findings, and final resolutions in a clear and organized manner to maintain accurate service history. • Assist with troubleshooting firewall and networking issues to help maintain stable and secure client IT operations.
2026-07-14T00:00:00Z

Help Desk Technician

Miami, FL
onsite
Temporary / Contract
20 - 22 USD / Hourly
We are seeking a dependable and customer-focused Help Desk Technician to join our IT team. In this role, you will provide first-level technical support to end users, troubleshoot hardware and software issues, and help ensure employees have the tools and technology needed to work efficiently. The ideal candidate is a strong communicator who enjoys problem-solving and delivering excellent service. Key Responsibilities:<ul><li>Provide technical support to users via phone, email, chat, and in person</li><li>Troubleshoot issues related to desktops, laptops, printers, mobile devices, and peripheral equipment</li><li>Resolve problems involving Windows operating systems, Microsoft 365, email, and common business applications</li><li>Log, track, and document support requests in the ticketing system</li><li>Escalate complex technical issues to higher-level IT staff as needed</li><li>Set up, configure, and deploy hardware and software for new and existing employees</li><li>Perform password resets, account provisioning, and basic user administration tasks</li><li>Assist with onboarding and offboarding processes, including equipment setup and recovery</li><li>Maintain accurate records of issues, resolutions, and asset inventory</li><li>Support IT best practices and contribute to process improvement efforts</li></ul>
2026-07-24T00:00:00Z

Help Desk Technician

Miami, FL
onsite
Temporary / Contract
20 - 22 USD / Hourly
We are seeking a dependable and customer-focused Help Desk Technician to join our IT team. In this role, you will provide first-level technical support to end users, troubleshoot hardware and software issues, and help ensure employees have the tools and technology needed to work efficiently. The ideal candidate is a strong communicator who enjoys problem-solving and delivering excellent service.Key Responsibilities:<ul><li>Provide technical support to users via phone, email, chat, and in person</li><li>Troubleshoot issues related to desktops, laptops, printers, mobile devices, and peripheral equipment</li><li>Resolve problems involving Windows operating systems, Microsoft 365, email, and common business applications</li><li>Log, track, and document support requests in the ticketing system</li><li>Escalate complex technical issues to higher-level IT staff as needed</li><li>Set up, configure, and deploy hardware and software for new and existing employees</li><li>Perform password resets, account provisioning, and basic user administration tasks</li><li>Assist with onboarding and offboarding processes, including equipment setup and recovery</li><li>Maintain accurate records of issues, resolutions, and asset inventory</li><li>Support IT best practices and contribute to process improvement efforts</li></ul>
2026-07-18T00:00:00Z

Help Desk Technician

Nashville, TN
onsite
Temporary / Contract
26 - 29.5 USD / Hourly
We are looking for a dependable Help Desk Technician to provide onsite technical support for employees in Nashville, Tennessee. This Long-term Contract opportunity is ideal for someone who enjoys resolving day-to-day IT issues, supporting end users, and maintaining reliable workstation and network performance. The role focuses on delivering responsive service, documenting solutions clearly, and helping users stay productive through effective troubleshooting and guidance. Responsibilities: • Deliver onsite technical assistance for hardware, software, and connectivity issues affecting end users across the organization. • Manage incoming service desk requests, prioritize open tickets, and provide updates to ensure timely resolution. • Conduct remote support sessions when appropriate to diagnose problems and walk users through corrective actions. • Set up equipment and system access for new hires and coordinate account and device activities for employee departures. • Record troubleshooting steps, user concerns, and final resolutions in the ticketing system with clear and accurate notes. • Perform diagnostic checks to identify the source of reported issues and apply practical fixes for common technical problems. • Escalate more complex incidents to advanced support teams when additional expertise or access is required. • Install, configure, update, and repair computer hardware, operating systems, and business software as needed. • Follow up with users after support is provided to confirm that issues have been fully resolved and service expectations were met.
2026-07-06T00:00:00Z

Help Desk Analyst

Philadelphia, PA
onsite
Temporary to Hire
20 - 22 USD / Hourly
Our team is hiring a Help Desk Analyst for a client based in the Philadelphia, Pennsylvania area. This is a long term contract to hire based opportunity and is mainly remote. Candidates must reside in PA, NJ or DE for consideration. The shift we are hiring for is Saturday to Wednesday 10am-630pm. Please apply only if you are interested and available for this shift! Responsibilities:• Respond to incoming service desk requests and document issues clearly to ensure timely follow-up and resolution.• Troubleshoot hardware, software, and operating system problems for users working in Microsoft Windows 10 environments.• Assist with account access, password support, and user administration tasks within Active Directory.• Diagnose basic technical issues, identify root causes, and escalate more complex problems when needed.• Provide clear guidance to end users on system use, common fixes, and best practices to minimize recurring issues.• Track, update, and close support tickets accurately while maintaining strong customer service throughout the support process.
2026-07-17T00:00:00Z

Help Desk Analyst

Santa Fe Springs, CA
onsite
Temporary / Contract
38 - 44 USD / Hourly
We are looking for a Help Desk Analyst to support end users across a dynamic technology environment in Santa Fe Springs, California. This Long-term Contract position focuses on delivering responsive technical assistance for Windows, macOS, mobile devices, productivity platforms, and core network connectivity issues. The ideal candidate brings a strong customer-first mindset, solid hands-on troubleshooting experience, and the flexibility to provide onsite support for a range of desktop and infrastructure needs. Responsibilities: • Deliver day-to-day technical support for employees, resolving issues related to desktops, laptops, mobile devices, account access, and common workplace applications. • Administer user accounts and access within Microsoft 365 and Google Workspace, including password support, permissions updates, and identity-related troubleshooting. • Provide hands-on onsite assistance such as workstation deployments, device setup for new hires, printer installation, cable organization, and office equipment relocations. • Support Windows 11, macOS, and iOS environments by diagnosing user issues, restoring functionality, and guiding users through effective solutions. • Troubleshoot network-related problems by assisting with IP configuration, wireless connectivity, outage investigation, and light voice or data cabling tasks. • Maintain and support endpoint management and identity services, including Entra ID, hybrid Active Directory, Intune, and device enrollment activities. • Assist with endpoint security operations by monitoring device health, reviewing security logs, running malware scans, and escalating concerns when suspicious activity is identified. • Contribute to light server and infrastructure administration tasks as needed while documenting issues, resolutions, and support activity through service desk processes.
2026-07-27T00:00:00Z

Help Desk Analyst

Jacksonville, FL
onsite
Temporary / Contract
0 - 0 USD / Yearly
We are seeking a Help Desk Analyst to provide first-level technical support for end users. This position is ideal for someone who enjoys solving technical issues, assisting customers, and working in a fast-paced IT environment.Responsibilities<ul><li>Provide Tier 1 technical support via phone, email, and ticketing systems</li><li>Troubleshoot hardware, software, and connectivity issues</li><li>Escalate complex issues to appropriate support teams</li><li>Create and maintain technical documentation</li><li>Assist with user account administration and password resets</li><li>Deliver excellent customer service while meeting SLAs</li></ul>
2026-07-24T00:00:00Z

Help Desk Analyst I

Columbus, OH
onsite
Temporary / Contract
0 - 0 USD / Yearly
We are looking for a Help Desk Analyst I to provide frontline technical assistance for employees in Columbus, Ohio. This position supports day-to-day technology needs across hardware, software, user accounts, and workplace collaboration tools while delivering responsive service and clear communication. This is a Long-term Contract opportunity within the Printing/Publishing industry, ideal for someone who enjoys solving issues in a fast-paced support environment. Responsibilities: • Deliver first-level technical support for Windows and macOS devices, business applications, printers, scanners, and related peripherals through remote and in-person assistance. • Diagnose and resolve common issues involving Microsoft Office, Adobe Creative Cloud, web browsers, and desktop operating systems while guiding users through effective solutions. • Support user access administration by creating, updating, and maintaining accounts in Active Directory, Azure AD, Microsoft 365, and other cloud-based platforms. • Provide entry-level assistance for Azure Virtual Desktop sessions and help address connectivity concerns across a hybrid network environment. • Set up, maintain, and troubleshoot conference room technology, including preparing spaces for meetings and offering basic end-user instruction when needed. • Monitor endpoint detection and reporting alerts, respond to reported incidents, and escalate concerns in alignment with established security practices. • Document support activity, update ticket records, and track issue resolution and project-related tasks within the service desk system. • Help manage IT supplies and consumable inventory to ensure essential support materials and equipment remain available. • Follow organizational security standards and reinforce best practices during daily support interactions.
2026-07-21T00:00:00Z

IT Help Desk Technician

Oak Ridge, TN
onsite
Permanent / Full Time
50000 - 55000 USD / Yearly
We are looking for an IT Help Desk Technician to provide responsive technical support for employees in Oak Ridge, Tennessee. In this role, you will handle day-to-day technology issues across end-user devices, operating systems, and access-related requests while delivering a high level of customer service. This opportunity offers hands-on exposure to a multi-platform environment and the chance to strengthen core support skills within a collaborative IT team. Responsibilities: • Diagnose and resolve routine technical problems involving computers, software applications, mobile devices, and user access. • Provide end-user support for Windows and macOS systems as well as iPhone, iPad, and Android devices in a business setting. • Record support requests accurately, maintain ticket updates, and document resolution steps within the service management platform. • Route more advanced incidents to higher-level support teams with complete notes, troubleshooting details, and relevant context. • Assist with basic setup and troubleshooting for conference room and meeting space audio/visual equipment. • Travel to nearby branch locations when needed to deliver in-person technical assistance and device support. • Support account-related tasks and basic endpoint troubleshooting in environments that use directory-based access management.
2026-07-17T00:00:00Z

IT Help Desk Technician

Fort Lauderdale, FL
onsite
Temporary / Contract
0 - 0 USD / Yearly
IT Help Desk TechnicianWe are seeking an enthusiastic IT Help Desk Technician to join our growing technology team. This role is ideal for someone who enjoys solving problems, supporting end users, and working in a fast-paced IT environment. The ideal candidate will have strong communication skills, a customer-first mindset, and foundational technical knowledge with room to grow into more advanced responsibilities. Responsibilities<ul><li>Serve as the first point of contact for all incoming IT support requests via phone, email, and ticketing systems</li><li>Diagnose and resolve hardware, software, and network issues for Windows and/or Mac environments</li><li>Install, configure, and maintain workstations, laptops, printers, peripherals, and mobile devices</li><li>Assist with user account management including password resets, access requests, and basic Active Directory/O365 administration</li><li>Document all issues, troubleshooting steps, and resolutions accurately in the ticketing system</li><li>Escalate more complex issues to senior IT staff as needed</li><li>Provide exceptional customer service and clear communication to end users</li><li>Support onboarding and offboarding processes (device setup, account provisioning, equipment retrieval)</li><li>Help maintain inventory of IT equipment and software licenses</li><li>Follow IT policies, security guidelines, and best practices</li></ul>
2026-07-23T00:00:00Z

Client Support, Return Mail Processor (Tier II)

West Henrietta, NY
onsite
Temporary / Contract
16 - 16 USD / Hourly
We are looking for a detail-oriented individual to support return mail processing for a Contract position based in West Henrietta, New York. In this role, you will manage incoming returned mail, update records accurately, and help ensure clients receive corrected outbound packages in a timely manner. The position requires strong organization, independent judgment, and a customer-focused approach when confirming address information and completing administrative support work. Responsibilities: • Receive and record returned mail each day, ensuring all items are accurately entered into the appropriate tracking systems. • Prepare replacement mailings and coordinate outgoing packages so corrected materials are sent promptly. • Contact clients when needed to verify business address details and confirm the most accurate delivery information. • Follow established service standards and internal procedures to address mail-related issues while maintaining positive client interactions. • Complete data entry assignments with a high level of accuracy, strong attention to priority, and effective organization. • Use business software and customer support platforms, including HRIS and CRM-related tools, to document activity and update records. • Work with minimal supervision while managing routine tasks efficiently and escalating exceptions when appropriate. • Provide additional administrative and processing support as needed, including handling related documentation and maintaining organized records.
2026-07-17T00:00:00Z

Help Desk/Desktop Support Analyst

Exeter, NH
onsite
Permanent / Full Time
55000 - 65000 USD / Yearly
Seeking an IT Support Specialist to provide technical support across desktop, network, and cloud environments. The ideal candidate will have strong troubleshooting skills, experience working within a ticketing system, and a solid understanding of networking fundamentals in a hybrid cloud environment. Key Responsibilities<ul><li>Manage and resolve end-user support requests through a ticketing system.</li><li>Troubleshoot hardware, software, and connectivity issues.</li><li>Diagnose and resolve TCP/IP, DHCP, DNS, VPN, and network-related problems.</li><li>Support users across on-premises and hybrid cloud environments.</li><li>Document issues, resolutions, and support procedures.</li></ul>
2026-07-06T00:00:00Z

Help Desk/Desktop Support Analyst

Jamaica, NY
onsite
Temporary / Contract
19.7885 - 24 USD / Hourly
We are looking for a Help Desk/Desktop Support Analyst to provide day-to-day technical assistance for end users in Jamaica, New York. This Long-term Contract position focuses on delivering responsive support across desktop systems, user accounts, productivity tools, and common hardware issues. The ideal candidate will combine strong troubleshooting skills with a service-oriented approach to ensure employees receive timely and effective technical help. Responsibilities: • Manage incoming support requests by logging issues accurately, maintaining ticket records, and escalating unresolved problems to the appropriate teams. • Provide hands-on and remote support for Windows 10 and Windows 11 devices, resolving system performance and usability concerns. • Assist users with Microsoft 365 applications such as Outlook and Teams, including access issues, configuration questions, and basic functionality support. • Perform routine Active Directory tasks, including password changes, account unlocks, and other entry-level user account administration. • Diagnose and resolve technical problems involving desktops, laptops, printers, peripherals, installed software, and network connectivity. • Install approved applications and updates while ensuring end-user systems remain compliant with support standards. • Deliver clear, detail-oriented assistance to employees with different levels of technical familiarity, maintaining a positive support experience.
2026-07-23T00:00:00Z

Help Desk/Desktop Support Analyst

Romeoville, IL
onsite
Temporary to Hire
24.7 - 28.6 USD / Hourly
We are looking for a dependable Help Desk/Desktop Support Analyst to provide onsite technical support at our Illinois facility. This contract opportunity is well suited for someone who enjoys solving day-to-day technology issues, supporting a wide range of users, and taking ownership of local IT needs while partnering with a broader technical team. The role offers hands-on involvement with endpoint support, user setup, operational technology, and site-based technology initiatives in a fast-paced environment. Responsibilities: • Deliver first-line technical assistance for employees across multiple business locations, resolving common IT issues with a strong service mindset. • Diagnose and address problems involving computers, printers, mobile hardware, software applications, and network access to keep users productive. • Provide support for operational and warehouse technologies, including handheld Android-based devices and document or label printing systems. • Monitor and manage incoming service requests, prioritize work effectively, and close tickets in accordance with support expectations. • Coordinate employee onboarding and separation tasks by preparing accounts, configuring equipment, and ensuring proper access changes. • Install, configure, maintain, and repair desktops, laptops, printers, peripherals, and mobile endpoints used throughout the facility. • Work with internal infrastructure specialists and external technology vendors when issues require escalation or project coordination. • Contribute to hardware refreshes, technology deployments, platform updates, and other site-level improvement efforts. • Assist with occasional after-hours support needs or on-call coverage when business operations require extended availability.
2026-07-23T00:00:00Z

Help Desk/Desktop Support Analyst

Los Angeles, CA
remote
Permanent / Full Time
70000 - 75000 USD / Yearly
Job TitleIT Support Specialist I / Help Desk/Desktop Support Analyst Company OverviewA leading global professional services organization within the legal industry is seeking a motivated IT Support Specialist to join its growing technology team. Headquartered in Los Angeles, California, the organization is known for delivering high-impact work in complex, fast-paced environments. Its IT division plays a pivotal role in enabling operational excellence and supporting professionals across multiple offices worldwide. Role SummaryThe IT Support Specialist I serves as the frontline point of contact for all technology-related issues, providing timely and effective support to end users in Los Angeles, California and across a distributed environment. This role is critical to maintaining day-to-day operations by resolving technical issues, delivering exceptional customer service, and ensuring seamless access to core business applications and systems. Key Responsibilities<ul><li>Provide first-level technical support via phone, email, and in-person interactions for hardware, software, and connectivity issues</li><li>Troubleshoot and resolve issues related to desktops, laptops, printers, mobile devices, and enterprise applications</li><li>Manage and prioritize support tickets, ensuring timely resolution and accurate documentation</li><li>Escalate complex issues to appropriate teams while maintaining ownership and communication with end users</li><li>Support Microsoft Office applications and Windows operating systems, including performance and connectivity troubleshooting</li><li>Assist with software deployments, system updates, and testing efforts as needed</li><li>Contribute to knowledge base documentation and process improvements</li><li>Maintain a high level of customer service and professionalism in all interactions</li><li>Collaborate with cross-functional IT teams to support ongoing projects and initiatives</li></ul>Compensation & Benefits<ul><li>$75,000, overtime eligible</li><li>Comprehensive benefits package including medical, dental, and vision coverage</li><li>Retirement plan with employer contributions and profit-sharing opportunities</li><li>Paid time off including vacation, sick leave, and personal days</li></ul>Additional Details<ul><li>Hybrid/remote work model after onboarding, with initial onsite training period</li><li>Occasional onsite presence required for key projects and periodic team collaboration weeks</li><li>Opportunities for internal growth and career advancement within the IT organization</li></ul>
2026-07-15T00:00:00Z

Help Desk/Desktop Support Analyst

Lewiston, ME
onsite
Temporary / Contract
25 - 27.5 USD / Hourly
We are looking for a Help Desk/Desktop Support Analyst to provide onsite technical support in Lewiston, Maine within the printing and publishing industry. This Long-term Contract opportunity is well suited for an early-career IT specialist who enjoys hands-on desktop support, device preparation, and assisting users in a fast-paced office environment. The role focuses on delivering reliable day-to-day IT service, resolving routine technical issues, and ensuring workstations and related equipment are ready for business use. Responsibilities: • Prepare, image, and deploy desktop computers, laptops, and peripheral devices for end users across the site. • Diagnose and resolve common hardware, software, and Windows-related issues to minimize interruptions to daily operations. • Set up workstations, install approved applications, and replace equipment as needed to support employee productivity. • Record incidents, service requests, completed tasks, and issue resolutions accurately within the service desk ticketing system. • Route more advanced or unresolved technical problems to senior IT team members with clear documentation and supporting details. • Maintain up-to-date inventory records for devices, accessories, and deployment activity to support asset tracking. • Provide responsive onsite assistance to employees while following established support procedures and documentation standards. • Contribute to general desktop support and operational IT tasks as assigned by the team. • Assist with user account support and basic administrative tasks in environments utilizing Active Directory.
2026-07-23T00:00:00Z

Help Desk/Desktop Support Analyst

North Prairie, WI
onsite
Temporary to Hire
19.95 - 23.1 USD / Hourly
We are looking for a Help Desk/Desktop Support Analyst to join our team in North Prarie, Wisconsin in a contract-to-permanent capacity. This position plays an important role in supporting daily IT operations by assisting employees with technical issues, preparing and maintaining end-user devices, and helping keep workplace technology reliable and efficient. The role offers a strong opportunity for an early-career IT specialist to build hands-on experience while working with internal teams and external partners to deliver responsive technical support. Responsibilities: • Respond to support requests and work through service desk tickets with a timely, thorough approach that keeps users informed from intake through resolution. • Diagnose and resolve technical problems affecting computers, business applications, printers, mobile hardware, scanners, and other workplace devices. • Prepare, configure, image, and deploy desktops, laptops, and related equipment for new and existing employees across the organization. • Administer user access tasks such as password resets, account updates, provisioning support, and other Active Directory-related requests. • Maintain accurate records of incidents, solutions, and support procedures to strengthen documentation and improve knowledge sharing. • Assist with software rollouts, device upgrades, configuration adjustments, and workstation refresh efforts to support ongoing IT operations. • Monitor technology inventory and contribute to asset lifecycle activities, including replacement planning, recovery, and responsible disposal of equipment. • Work with vendors and internal IT staff on support needs, technical initiatives, and issue escalation when additional coordination is required. • Create clear end-user instructions and provide basic guidance to employees so they can effectively use company technology tools. • Support onboarding by setting up equipment, preparing user devices, and ensuring new team members have the necessary technology access on day one.
2026-07-23T00:00:00Z