113 results for Help Desk Tier 2 jobs

Help Desk Analyst - Tier II

Charlotte, NC
onsite
Temporary
30 - 40 USD / Hourly
We are proactively connecting with experienced Tier 2 Help Desk Technicians for upcoming contract opportunities. These roles support complex technical issues, mentor junior technicians, and act as a key escalation point within the IT support structure.This role is ideal for IT professionals who enjoy deeper troubleshooting, systems support and working across multiple technologies in enterprise environments.Key Responsibilities<ul><li>Serve as an escalation point for complex technical issues from Tier 1 support</li><li>Troubleshoot advanced hardware, software, and system connectivity issues</li><li>Support workstation environments, user access management, and system configurations</li><li>Investigate recurring incidents and recommend process or technical improvements</li><li>Assist with onboarding/offboarding processes including system access and device configuration</li><li>Collaborate with infrastructure and engineering teams to resolve system-level issues</li></ul>
2026-03-11T00:00:00Z

Help Desk Tier I

Charlotte, NC
onsite
Temporary
22 - 27 USD / Hourly
We are looking for a dependable and customer-focused Help Desk Technician to support day-to-day IT operations in a fast-paced environment. This role provides frontline technical support for hardware, software, and connectivity issues while delivering exceptional customer service.Key Responsibilities:<ul><li>Respond to and resolve support tickets for desktops, laptops, and peripherals</li><li>Troubleshoot Windows OS, Microsoft 365, and basic networking issues</li><li>Manage Active Directory tasks (password resets, unlocks, group permissions)</li><li>Support printers, mobile devices, and remote users</li><li>Escalate complex issues to Tier 2 or Tier 3 teams</li><li>Document troubleshooting steps and maintain accurate ticket updates</li><li>Assist with hardware deployments and workstation setups</li></ul>
2026-02-23T00:00:00Z

Help Desk Analyst - Tier I

Charlotte, NC
onsite
Temporary
20 - 30 USD / Hourly
We are proactively building a network of Help Desk Technicians for upcoming contract opportunities with our clients. These roles support internal employees and business systems by resolving technical issues, assisting with hardware and software troubleshooting, and ensuring users can stay productive. This position is ideal for individuals early in their IT careers who enjoy problem-solving, supporting users, and gaining experience across enterprise technology environments.Key Responsibilities<ul><li>Provide first-level technical support for users experiencing hardware, software, or system issues</li><li>Troubleshoot and resolve basic IT incidents including workstation, password, access, and connectivity issues</li><li>Document support tickets and resolutions within the ticketing system</li><li>Escalate complex technical issues to Tier 2 or infrastructure teams when necessary</li><li>Assist with onboarding tasks including workstation setup and user account provisioning</li><li>Maintain a high level of customer service while supporting employees across the organization</li></ul>
2026-03-11T00:00:00Z

Help Desk Analyst - Tier I

Charlotte, NC
onsite
Temporary
20 - 30 USD / Hourly
We’re looking for a motivated Help Desk I Support Technician who enjoys solving problems, helping users, and building a strong foundation in IT support. This is a great opportunity for someone early in their IT career who wants hands-on experience in a professional, fast-paced environment.What You’ll Do<ul><li>Respond to incoming support tickets (hardware, software, connectivity)</li><li>Troubleshoot Windows desktops/laptops and common business applications</li><li>Assist with password resets and user account support (Active Directory)</li><li>Support printers, peripherals, and basic networking issues</li><li>Escalate complex issues to Tier 2/3 teams as needed</li><li>Document resolutions clearly in the ticketing system</li><li>Provide friendly, professional customer service via phone, email, and cha</li></ul>
2026-02-23T00:00:00Z

Help Desk II

Los Angeles, CA
onsite
Permanent
70000 - 80000 USD / Yearly
We are looking for a skilled Help Desk II specialist to join our team in Los Angeles, California. In this role, you will provide advanced technical support and ensure smooth operations across various systems and platforms. You will play a pivotal role in troubleshooting, device management, and creating IT documentation to enhance organizational efficiency. Responsibilities: • Diagnose and resolve complex technical issues related to macOS, Windows, Microsoft 365, Adobe Creative Cloud, and various hardware and software components. • Manage employee onboarding and offboarding processes, including configuring devices, setting up accounts, and providing training on essential IT tools. • Track and maintain accurate records of IT inventory, ensuring all equipment is properly configured, secured, and regularly updated. • Develop and update IT documentation, including user guides, troubleshooting instructions, and procedural manuals. • Provide support for network connectivity issues and ensure seamless communication across platforms. • Respond to service desk tickets promptly, delivering effective solutions and maintaining user satisfaction. • Collaborate with team members to implement best practices for IT operations and security. • Assist with system upgrades and installations to meet organizational needs. • Monitor system performance and proactively address potential issues to minimize disruptions.
2026-02-17T00:00:00Z

Tier 2 Deskside / Systems Technician

Euless, TX
onsite
Temporary
28 - 33 USD / Hourly
Position Overview We are seeking a Tier 2 Deskside / Systems Technician to provide hands‑on systems administration and deskside technical support in a 24/7 mission‑critical environment. This role supports end users through on‑site and remote troubleshooting, device deployment, system maintenance, and operational readiness activities.The ideal candidate is customer‑focused, technically proficient, and comfortable working in fast‑paced environments with strict service levels. This position offers the opportunity to develop strong technical, communication, and problem‑solving skills while supporting highly visible operational systems. Key ResponsibilitiesDeskside & End‑User Support<ul><li>Serve as a primary point of contact for on‑site deskside support and break/fix activities</li><li>Deploy and support Windows 10 and Windows 11 laptops and desktops using non‑disruptive methods</li><li>Provide customer‑facing support with clear communication and status updates</li><li>Coordinate with Tier 3 teams for escalations, upgrades, and system changes</li></ul>Systems Administration & Operations<ul><li>Maintain and support a high‑availability environment using virtualization and redundancy best practices</li><li>Perform routine systems maintenance including software updates, backups, recovery, and file maintenance</li><li>Review systems regularly for critical updates, security threats, and operational readiness</li><li>Provide on‑call after‑hours support for production environment issues as required</li></ul>Incident & Service Management<ul><li>Respond to moderately complex technical issues involving hardware, software, and operating systems</li><li>Document all incidents, requests, and resolutions in an ITSM platform (ServiceNow)</li><li>Meet defined SLAs and time‑to‑resolution metrics</li><li>Escalate issues appropriately when resolution is unclear</li></ul>Hardware, Assets & Deployments<ul><li>Configure, deploy, and support laptops, desktops, thin clients, and mobile devices</li><li>Perform hardware procurement, deployment, support, and disposal activities</li><li>Execute asset control and inventory management tasks on‑site and remotely</li><li>Assist with physical installation activities, including lifting and moving equipment</li></ul>Operational Readiness & Exercises<ul><li>Provide IT support for practice, mock, and live continuity/DR exercises</li><li>Support site readiness activities and special operational events</li><li>Act as hands‑on technical support for site‑specific systems or network needs</li></ul>
2026-02-24T00:00:00Z

Tier I Help Desk Support Technician

Chattanooga, TN
onsite
Temporary
19 - 21 USD / Hourly
Robert Half is seeking a dependable and customer-focused Tier I Help Desk Support Technician for a contract opportunity in Chattanooga, TN. This role is ideal for someone who enjoys solving technical problems, thrives in a team environment, and can remain calm and professional while supporting end users in a fast-paced setting. The Tier I Help Desk Technician will provide front-line technical support to internal employees via phone and email. Working within a structured trouble ticket system, this individual will address one ticket at a time, ensuring efficient and timely resolution of hardware and software issues. This is a highly interactive role requiring strong communication skills and a solid foundational understanding of IT support. Key Responsibilities<ul><li>Respond to incoming help desk tickets via phone and email</li><li>Troubleshoot and resolve basic hardware and software issues</li><li>Reset user passwords and manage account access</li><li>Set up computers and phones for new employees</li><li>Load and configure Windows 365 and other required software on laptops</li><li>Document all issues and resolutions accurately within the ticketing system</li><li>Escalate complex technical issues to Tier II or senior IT staff when necessary</li></ul>
2026-02-27T00:00:00Z

Help Desk

Gramercy, LA
onsite
Temporary
20 - 24 USD / Hourly
Key Responsibilities<ul><li>Serve as the first point of contact for all technical support requests via phone, email, and ticketing system.</li><li>Troubleshoot and resolve issues related to workstations, printers, mobile devices, and basic network connectivity.</li><li>Provide support for Windows operating systems, Microsoft 365 applications, and standard hardware/software.</li><li>Escalate advanced or unresolved issues to Tier 2/3 teams following documented procedures.</li><li>Maintain accurate records of issues, resolutions, and user interactions in the ticketing system.</li><li>Assist with user account setup, password resets, and basic system administration tasks.</li><li>Deliver friendly, efficient, and detail-oriented customer service to all employees.</li></ul>
2026-03-09T00:00:00Z

Help Desk Analyst II

Chicago, IL
onsite
Contract / Temporary to Hire
42.25 - 50.5 USD / Hourly
We are looking for a skilled and dependable Help Desk Analyst II to join our team in Chicago, Illinois. This part-time role requires on-site presence and is designed as a contract-to-permanent opportunity, offering the potential for long-term growth. The ideal candidate will provide Tier 2 IT support while demonstrating strong technical expertise and attention to detail. Responsibilities:• Deliver Tier 2 technical support for hardware, software, and networking issues to ensure smooth operations.• Troubleshoot and resolve problems related to Microsoft Windows 10 systems and Active Directory.• Manage service desk tickets efficiently, ensuring timely resolutions and accurate documentation.• Provide support for mobile device management, ensuring devices are configured and operating effectively.• Collaborate with team members to address IT concerns and implement solutions that align with business needs.• Maintain a detail-oriented and courteous approach while assisting end-users with technical problems.• Follow established protocols and procedures to ensure consistent and reliable IT support services.• Monitor and report recurring issues, offering recommendations to improve processes and prevent future problems.• Stay updated on emerging IT trends and technologies to enhance support capabilities.• Ensure compliance with company policies and security standards in all IT-related tasks.
2026-03-03T00:00:00Z

Help Desk Analyst II

Sacramento, CA
onsite
Temporary
25 - 30 USD / Hourly
We are looking for a skilled Help Desk Analyst II to join our team in Sacramento, California. In this long-term contract role, you will provide technical support for various systems and applications, ensuring smooth operations and resolving issues efficiently. This position requires on-site work in a secure environment, with adherence to safety protocols. Responsibilities: • Provide technical assistance and troubleshooting for virtual desktops, including Citrix-based systems and related applications. • Utilize ticketing systems to manage and resolve user issues, with training provided for specific platforms as needed. • Support and maintain hardware such as Wyse thin clients, HP printers, and Fujitsu 7160 scanners. • Perform sanitization and safety measures while working in secure environments, ensuring compliance with health protocols. • Manage IT call center operations, responding to inquiries during designated hours, Monday through Friday. • Assist with the setup, configuration, and maintenance of PC desktops and workstations. • Deliver training and guidance to users on court-specific applications and tools. • Collaborate with team members to optimize system performance and minimize downtime. • Conduct regular checks and updates to ensure systems are running efficiently. • Provide documentation and reports on technical issues and resolutions.
2026-03-12T00:00:00Z

Help Desk Analyst II

Norristown, PA
onsite
Contract / Temporary to Hire
0 - 0 USD / Yearly
We are looking for a skilled and motivated Help Desk Analyst II to join our team in King of Prussia, Pennsylvania. In this contract-to-permanent position, you will provide technical support for end users and ensure the functionality and security of hardware, software, and peripherals within our organization. If you excel in troubleshooting, have a proactive approach to problem-solving, and enjoy working in a fast-paced environment, we encourage you to apply. Responsibilities: • Manage helpdesk tickets, prioritize tasks, and resolve incidents efficiently. • Deliver both onsite and remote technical assistance for end users, including support for hardware, software, and peripherals. • Offer guidance and troubleshooting for Office 365 applications to enhance user experience. • Ensure all systems meet security and patch requirements, including antivirus and web filtering compliance. • Set up and support audio-visual systems in corporate environments. • Maintain accurate asset management records for mobile devices, desktops, and laptops. • Configure and troubleshoot network issues in Windows, Apple, and Citrix environments, including wired and wireless setups. • Collaborate with vendors, such as internet service providers and audio/video contractors, to manage services effectively. • Document procedures, system changes, and resolutions in the helpdesk ticketing system to maintain accurate records. • Participate in project tasks and provide suggestions to improve processes and workflows.
2026-03-10T00:00:00Z

Help Desk Technician

North Canton, OH
onsite
Temporary
0 - 0 USD / Yearly
We are looking for a skilled Help Desk Technician to join our team on a contract basis in North Canton, Ohio. This position will provide essential IT support to ensure smooth operations during a staffing need. The role will be for approximately 30-60 days and offers a great opportunity to work in a dynamic environment. Responsibilities: • Provide technical assistance and troubleshoot issues related to Windows 10 operating systems. • Manage user accounts and permissions within Active Directory. • Respond to and resolve service desk tickets in a timely manner. • Utilize Microsoft Intune to assist with device management and security. • Perform basic troubleshooting of hardware, software, and network issues. • Document solutions and maintain accurate records of all support activities. • Communicate effectively with team members and end-users to understand and address their IT concerns. • Ensure compliance with company IT policies and procedures while providing support. • Assist in maintaining smooth IT operations during staffing transitions.
2026-03-09T00:00:00Z

Helpdesk Technician

Canoga Park, CA
onsite
Contract / Temporary to Hire
27.7115 - 32.087 USD / Hourly
**** For Faster response on the position, please send a message to Jimmy Escobar on LinkedIn or send an email to Jimmy.Escobar@roberthalf(.com) with your resume. You can also call my office number at 424-270-9193**** We are looking for a skilled Tier 2 Helpdesk Technician to join our team in Canoga Park, California. In this role, you will provide advanced technical support in a dynamic, managed services environment, working closely with a collaborative team to address user and infrastructure needs. This is a Contract to permanent position requiring onsite presence five days a week, offering an opportunity to grow your expertise in Microsoft technologies, networking, and system administration. Responsibilities:• Deliver Tier 2 technical support to resolve complex issues related to servers, applications, and user groups.• Manage the onboarding and offboarding process, including account provisioning and user setup.• Configure and deploy PCs, workstations, and peripheral devices for end users.• Administer Microsoft 365, including troubleshooting and providing support for QuickBooks and related applications.• Maintain and manage Azure environments, ensuring optimal performance and security.• Oversee Meraki firewall and switch configurations, addressing network infrastructure needs.• Diagnose and resolve issues with VLANs, VPNs, and DNS systems.• Document processes and solutions thoroughly to ensure consistency and quality.• Collaborate with team members to provide excellent service and proactive support.• Communicate effectively with end users and stakeholders to address technical concerns.
2026-03-09T00:00:00Z

Help Desk Analyst

Kalamazoo, MI
onsite
Temporary
19.95 - 23.1 USD / Hourly
We are looking for a detail-oriented Help Desk Analyst to join our team in Kalamazoo, Michigan. In this role, you will assist with technical support, equipment upgrades, and troubleshooting tasks. This is a long-term contract position ideal for individuals with a strong foundation in technology and a passion for problem-solving. Responsibilities: • Provide hands-on technical support for equipment setups, swaps, and upgrades. • Perform troubleshooting and maintenance for Chromebooks, PCs, and related devices. • Conduct equipment refreshes to ensure systems are up-to-date and operating efficiently. • Assist users with hardware and software issues, delivering clear and effective solutions. • Maintain accurate documentation of technical support activities and resolutions. • Collaborate with team members to identify and implement process improvements. • Ensure all workstations are configured and functioning according to company standards. • Respond promptly to technical inquiries and deliver exceptional customer service. • Test and verify the functionality of updated or replaced equipment. • Stay informed about emerging technologies to enhance support capabilities.
2026-03-12T00:00:00Z

Help Desk Analyst

Dallas, TX
onsite
Permanent
45000 - 50000 USD / Yearly
We are looking for a dedicated Help Desk Analyst to join our team in Dallas, Texas. This role involves providing Level 1 technical support to end users within a managed services environment, addressing issues related to desktops, hosted applications, and basic networking. The ideal candidate will have a strong customer service mindset and a passion for solving technical challenges efficiently and professionally. Responsibilities: • Offer first-level technical support for Windows desktops, virtual desktops, and hosted applications. • Troubleshoot and resolve login issues, password resets, and account access problems. • Document all technical issues, resolutions, and processes in the ticketing system for future reference. • Escalate complex issues to higher-level support teams following established protocols. • Monitor system alerts and notifications, ensuring prompt response and escalation when necessary. • Deliver exceptional customer service by maintaining clear communication and timely resolution of issues. • Assist with onboarding processes, including account creation and access provisioning. • Collaborate with team members to ensure efficient ticket management and workflow. • Maintain a systematic approach to troubleshooting and problem-solving in a structured help desk environment.
2026-03-11T00:00:00Z

Help Desk Analyst

Chelmsford, MA
onsite
Temporary
25 - 30 USD / Hourly
We are looking for a Junior Help Desk Analyst to join our team in Lexington, Massachusetts. In this role, you will provide essential technical support to end-users, ensuring the smooth operation of hardware, software, and network systems. This is a long-term contract position offering an opportunity to expand your expertise in a dynamic and collaborative environment. Responsibilities:• Address and resolve user-reported hardware, software, and network issues with efficient troubleshooting techniques.• Identify problems by actively listening to users and conducting thorough research.• Deliver step-by-step guidance to users, ensuring they understand and follow the solutions provided.• Record detailed information about issues and resolutions in the ticketing system.• Escalate advanced technical concerns to senior team members when necessary.• Build and maintain a comprehensive understanding of company technology and support procedures.• Stay informed about emerging technologies and incorporate new knowledge into daily tasks.
2026-02-25T00:00:00Z

Help Desk Analyst

New York, NY
onsite
Temporary
33.25 - 38.5 USD / Hourly
We are looking for a dedicated Help Desk Analyst to join our team in New York, New York. In this role, you will provide essential technical support and troubleshooting assistance to ensure seamless operations. This is a long-term contract position, offering an excellent opportunity to contribute to a dynamic and fast-paced environment. Responsibilities: • Respond promptly to service desk tickets, ensuring timely resolution of technical issues. • Provide support for Windows systems, including installation, updates, and troubleshooting. • Manage and maintain Active Directory accounts, including user access and permissions. • Diagnose and resolve basic technical problems related to hardware, software, and network connectivity. • Assist end-users with Windows 10 issues, ensuring efficient and effective solutions. • Document and track support requests to maintain accurate records and improve service delivery. • Collaborate with team members to identify and implement improvements in support processes. • Offer guidance and training to users on system functionalities and best practices. • Escalate complex issues to higher-level support teams when necessary. • Monitor system performance and proactively address potential problems.
2026-03-11T00:00:00Z

Help Desk Analyst

Mount Pleasant, SC
onsite
Temporary
26 - 29 USD / Hourly
We are looking for a dedicated Help Desk Analyst to join our team in Mt. Pleasant, South Carolina. This is a long-term contract position offering an excellent opportunity to provide technical support and assistance in a dynamic environment. The role requires a proactive individual who is comfortable working both independently and collaboratively to address a variety of IT challenges. Responsibilities:• Provide on-site and remote technical support for desktop systems, printers, Active Directory, and networking issues.• Troubleshoot and resolve hardware, software, and printer-related problems effectively.• Manage and prioritize service desk tickets, ensuring timely resolution of technical issues.• Perform regular field visits to remote terminals, supporting equipment and systems on-site.• Collaborate with team members to address IT concerns and improve operational efficiency.• Handle basic networking troubleshooting tasks, ensuring system connectivity and performance.• Maintain and update documentation related to IT processes and solutions.• Support end-users by delivering clear instructions and guidance on technical matters.• Conduct equipment inspections that may require climbing stairs or working at heights.
2026-02-13T00:00:00Z

Help Desk Analyst

New York, NY
onsite
Temporary
47.5 - 55 USD / Hourly
We are looking for a skilled Help Desk Analyst to join our team in New York, New York. In this role, you will provide technical expertise and support to ensure seamless operation across various devices and systems. This is a long-term contract position that offers an excellent opportunity to work with cutting-edge technologies and deliver exceptional customer service. Responsibilities: • Provide technical support for Mac computers, Apple devices, and associated hardware. • Manage and configure devices using MDM technologies such as Jamf Pro. • Administer user accounts and permissions via tools like Okta. • Troubleshoot and resolve issues related to computer hardware, software, and audio-visual systems. • Ensure proper setup and maintenance of devices through configuration management. • Assist with deployment and management of Rippling software. • Collaborate with team members to identify and address technical challenges. • Deliver timely and effective solutions to enhance user experience. • Document and track support requests to maintain accurate records. • Stay updated on emerging technologies to improve support services.
2026-03-13T00:00:00Z

Help Desk Analyst

Mount Olive, NC
onsite
Temporary
0 - 0 USD / Yearly
Our client is seeking an IT Support Technician to provide day‑to‑day technical support across laptops, desktops, user accounts, and core productivity tools. This role focuses on resolving Tier 1/2 issues, supporting Microsoft 365, and ensuring smooth operation of conference rooms and collaboration technology.What You’ll Do<ul><li>Troubleshoot laptop/desktop issues, performance problems, and basic hardware failures</li><li>Resolve email and Outlook-related issues</li><li>Manage user accounts, passwords, and permissions in O365 and Active Directory</li><li>Support connectivity issues including Wi‑Fi, VPN, and basic network troubleshooting</li><li>Assist with conference room technology, including AV equipment and meeting setups</li><li>Support SharePoint access and basic collaboration issues</li><li>Provide onsite support in Mount Olive, NC as needed</li></ul>
2026-02-18T00:00:00Z

Help Desk Analyst

Jacksonville, FL
onsite
Temporary
0 - 0 USD / Yearly
We’re looking for a Help Desk Analyst to serve as the first point of contact for internal technical support. You’ll handle incoming tickets, resolve common issues, and provide excellent customer service across the organization.What You’ll Do:<ul><li>Respond to tickets, calls, and chat-based support requests</li><li>Resolve password resets, account issues, and software troubleshooting</li><li>Support PCs, laptops, mobile devices, and office equipment</li><li>Guide users through basic troubleshooting steps</li><li>Document solutions and maintain knowledge-base articles</li><li>Escalate issues that require specialized support</li></ul>
2026-02-27T00:00:00Z

Help Desk Analyst

Philadelphia, PA
remote
Contract / Temporary to Hire
0 - 0 USD / Yearly
We are looking for a skilled Help Desk Analyst to join our team in Philadelphia, Pennsylvania. In this role, you will provide technical support and assistance to end-users, ensuring smooth operation and resolution of IT-related issues. This is a contract position with the possibility of becoming permanent, offering an excellent opportunity to grow and develop within the organization. Responsibilities: • Respond promptly to service desk tickets, providing effective solutions to address user concerns. • Manage and maintain Active Directory accounts, including user access and permissions. • Troubleshoot and resolve technical issues related to Microsoft Windows and Windows 10. • Provide guidance and support to users experiencing basic IT problems. • Document and track all support activities to ensure accurate reporting and follow-up. • Collaborate with team members to improve processes and streamline IT support. • Conduct routine system checks to identify and prevent potential issues. • Ensure excellent customer service by communicating effectively with end-users. • Assist in the setup and configuration of new hardware and software as needed.
2026-03-03T00:00:00Z

Helpdesk

Boca Raton, FL
onsite
Temporary
0 - 0 USD / Yearly
We are accepting applications for a motivated PC Technician responsible for installing, configuring, maintaining, and troubleshooting desktop and laptop computers, related hardware, software, and peripheral devices. This role provides technical support to end-users to ensure optimal IT system performance and minimal downtime.Key Responsibilities:<ul><li>Install, configure, and upgrade computers, printers, and peripheral devices.</li><li>Diagnose and resolve hardware, software, and network connectivity issues.</li><li>Provide technical support to end users via help desk tickets, phone, or in-person.</li><li>Perform system maintenance such as software updates, virus scans, and data backups.</li><li>Set up and manage user accounts, permissions, and security settings.</li><li>Maintain accurate inventory records for IT equipment and licenses.</li><li>Document troubleshooting steps, solutions, and IT support procedures.</li><li>Assist with the rollout of new technology, including hardware, operating systems, and applications.</li><li>Coordinate equipment repairs with vendors as necessary.</li><li>Stay up to date with current trends and best practices in IT support.</li></ul>
2026-03-13T00:00:00Z

Helpdesk

Miami, FL
onsite
Temporary
0 - 0 USD / Yearly
We are accepting applications for a motivated PC Technician responsible for installing, configuring, maintaining, and troubleshooting desktop and laptop computers, related hardware, software, and peripheral devices. This role provides technical support to end-users to ensure optimal IT system performance and minimal downtime.Key Responsibilities:<ul><li>Install, configure, and upgrade computers, printers, and peripheral devices.</li><li>Diagnose and resolve hardware, software, and network connectivity issues.</li><li>Provide technical support to end users via help desk tickets, phone, or in-person.</li><li>Perform system maintenance such as software updates, virus scans, and data backups.</li><li>Set up and manage user accounts, permissions, and security settings.</li><li>Maintain accurate inventory records for IT equipment and licenses.</li><li>Document troubleshooting steps, solutions, and IT support procedures.</li><li>Assist with the rollout of new technology, including hardware, operating systems, and applications.</li><li>Coordinate equipment repairs with vendors as necessary.</li><li>Stay up to date with current trends and best practices in IT support.</li></ul>
2026-03-13T00:00:00Z

Help Desk Analyst I

Herndon, VA
onsite
Temporary
20.9 - 24.2 USD / Hourly
We are looking for a dedicated Help Desk Analyst I to join our team on a long-term contract basis in Reston, Virginia. This position involves providing technical support for hardware and software issues, as well as troubleshooting basic network problems. The ideal candidate will have a proactive approach to resolving tickets and ensuring smooth IT operations. Responsibilities: • Respond to and resolve day-to-day technical support requests, including hardware and software-related issues. • Troubleshoot Wi-Fi connectivity problems and provide efficient solutions. • Manage password resets and assist users with account recovery. • Perform light Active Directory tasks, such as user account modifications. • Triage and escalate complex tickets to higher-level support teams. • Maintain detailed records of support activities and ticket resolutions. • Assist in diagnosing and resolving basic networking issues. • Provide exceptional customer service while addressing user concerns. • Identify recurring issues and suggest improvements to prevent future occurrences. • Collaborate with team members to ensure seamless IT operations across the organization.
2026-02-26T00:00:00Z