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4 results for Client Support Return Mail Processor Tier Ii in West Henrietta, NY

A/R Recovery Representative I (Tier II)

Rochester, NY
onsite
Temporary / Contract
24 - 25 USD / Hourly
We are looking for an A/R Recovery Representative I (Tier II) to support invoice recovery efforts and deliver responsive service to both internal teams and external clients in Rochester, New York. This Long-term Contract position focuses on resolving delinquent accounts, handling billing concerns, and protecting company revenue through timely, accurate follow-up. The ideal candidate brings a strong customer service mindset, sound judgment, and the ability to work across payroll, HR, and finance-related matters with professionalism and attention to detail. Responsibilities: • Manage overdue receivables by researching account status, following up on outstanding balances, and driving timely payment resolution. • Respond to billing questions and disputed charges by reviewing available documentation, identifying root causes, and coordinating appropriate next steps. • Support revenue protection efforts by balancing collection effectiveness with a positive customer experience for internal and external stakeholders. • Build working knowledge of company offerings, including payroll, human resources services, and related service portfolios, to handle account issues accurately. • Apply established departmental guidelines and workflow standards to ensure daily activities remain compliant and properly documented. • Partner with clients, business contacts, and internal teams to explain the resolution process and help clarify account-related concerns. • Use relevant systems and records to investigate payment issues, verify account details, and close open receivable matters efficiently. • Participate in ongoing learning opportunities to strengthen skills in collections, dispute handling, compliance, and service delivery.
2026-08-11T00:00:00Z

Mailroom Processor

Rochester, NY
onsite
Temporary / Contract
16 - 18 USD / Hourly
Our client is seeking a dependable Mail Processing Clerk for a 1-month contract assignment. This role is responsible for handling incoming and outgoing mail, sorting and distributing correspondence, and ensuring timely delivery to the appropriate departments or individuals. The ideal candidate is organized, detail-oriented, and able to work efficiently in a fast-paced environment. Based on general knowledge. <ul><li>Receive, sort, and distribute incoming mail and packages. </li><li>Prepare outgoing mail, including weighing, labeling, and arranging pickup or delivery. </li><li>Ensure mail is delivered accurately and in a timely manner. </li><li>Maintain organized mailroom and distribution areas. </li><li>Track special deliveries, certified mail, or packages as needed. </li><li>Assist with basic clerical duties related to mail handling and distribution. </li></ul>
2026-08-17T00:00:00Z

Recovery Representative I (Tier II)

Rochester, NY
onsite
Temporary / Contract
23 - 24 USD / Hourly
We are looking for a Recovery Representative I (Tier II) to support payment recovery operations and deliver responsive service for both internal partners and external clients in Rochester, New York. This Long-term Contract position focuses on resolving returned banking items, protecting company revenue, and guiding customers through available resolution options with professionalism and accuracy. The ideal candidate brings a strong customer service mindset, sound judgment, and the ability to work effectively in a fast-paced, compliance-driven environment. Responsibilities: • Investigate returned bank transactions and take timely action to bring each item to resolution while maintaining accurate records. • Communicate with clients, branches, and internal teams to explain recovery steps, answer questions, and recommend suitable service alternatives. • Review product and account details across payroll, tax, benefits, garnishments, retirement, debit card, and related service areas to support informed decisions. • Research client issues, address objections with appropriate guidance, and manage recovery activities through completion to maximize retained revenue. • Update daily payment-related and payroll hold reporting with a high level of accuracy to help prevent penalties and service disruptions. • Assess account standing and approved service usage to reduce financial exposure and support risk-conscious decision-making. • Meet daily call volume expectations and follow established departmental procedures, documentation standards, and compliance practices. • Participate in ongoing learning and apply regulatory requirements, including debt collection standards, during all customer interactions.
2026-08-12T00:00:00Z

Accounts Receivable Operations Specialist I (Tier II)

Rochester, NY
onsite
Temporary / Contract
20 - 22 USD / Hourly
We are looking for an Accounts Receivable Operations Specialist I (Tier II) to support daily receivables and accounting activities in Rochester, New York. This Long-term Contract position is ideal for someone who is highly organized, comfortable working within established controls, and committed to maintaining accurate financial records. The role focuses on reviewing transaction data, resolving discrepancies, supporting reporting needs, and helping uphold compliance and quality standards across accounts receivable operations. Responsibilities: • Review account coding and enter transaction details into financial systems to maintain accurate sub-ledger activity and support proper general ledger reporting. • Investigate, reconcile, and analyze financial data within assigned areas to identify variances and maintain accuracy standards. • Prepare routine and ad hoc reports for leadership to support oversight, data validation, and compliance with company policies and Sarbanes-Oxley requirements. • Confirm that financial transactions are complete, consistent, and processed in accordance with internal controls and departmental guidelines. • Participate in team and department meetings to stay current on processes, share knowledge, and contribute to ongoing skill development. • Assist with onboarding and cross-training efforts by teaching daily operational tasks and reinforcing consistent execution of procedures. • Draft, review, and update departmental documentation to keep procedures accurate, current, and aligned with operational needs. • Support quality-focused accounts receivable operations by monitoring data integrity and escalating issues when exceptions are identified.
2026-08-11T00:00:00Z