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123 results for Help Desk Technician Ii jobs
- Signal Hill, CA
- onsite
- Temporary / Contract
- 47 - 60 USD / Hourly
- <p>We are supporting a hospitality organization supporting 26 restaurant locations across multiple brands. Our client is seeking a hands-on Store/Restaurant Systems Support Engineer to provide Level 2/3 technical support for restaurant technology, POS systems, payment devices, networking equipment, and store operations technology. This role is ideal for someone who enjoys troubleshooting complex issues, working directly with hardware, supporting multiple locations, and occasionally traveling onsite when hands-on support is needed.</p><p><br></p><p>What You'll Do</p><ul><li>Provide Level 2/3 support for POS systems, payment terminals, kitchen display systems (KDS), printers, and restaurant technology</li><li>Troubleshoot networking issues involving routers, switches, wireless access points, and connectivity</li><li>Support restaurant managers and staff with escalated technical issues across multiple locations</li><li>Travel periodically to restaurant locations for installations, maintenance, upgrades, and repairs</li><li>Assist with new store openings, technology rollouts, and hardware deployments</li><li>Coordinate with third-party vendors for escalated support and warranty repairs</li><li>Maintain documentation, ticketing updates, and root cause analysis</li><li>Provide occasional desktop support for corporate users, including Windows, Microsoft 365, Google Workspace, hardware setup, and onboarding activities</li></ul>
- 2026-10-24T00:00:00Z
- Smyrna, GA
- onsite
- Temporary / Contract
- 25 - 27 USD / Hourly
- <p><strong>Overview</strong></p><p>We are seeking a Support Desk & Inventory Technician to support end-user technology, device deployment, and IT asset management. This role is responsible for the full lifecycle of company hardware, including ordering, inventory tracking, deployment, refreshes, returns, and shipping coordination. The position also provides Tier 1/Tier 2 support for Windows devices and Microsoft 365 applications while assisting with onboarding, offboarding, and basic Microsoft 365 and Entra ID administration.</p><p><br></p><p>This is an excellent opportunity for an IT professional who enjoys a mix of hands-on hardware support, help desk troubleshooting, inventory management, and user administration.</p><p><br></p><p><strong>Responsibilities</strong></p><ul><li>Configure, deploy, refresh, and support laptops and other end-user devices using Microsoft Autopilot.</li><li>Manage the full lifecycle of IT assets, including inventory tracking, equipment preparation, shipping, receiving, and redeployment.</li><li>Maintain accurate asset records, including device ownership, status, and lifecycle information.</li><li>Provide Tier 1 and Tier 2 support for Windows devices, Microsoft 365 applications, and common end-user technology issues.</li><li>Troubleshoot hardware, software, access, and connectivity problems, escalating complex issues when appropriate.</li><li>Support employee onboarding and offboarding, including device provisioning, account setup, equipment recovery, and device reimaging.</li><li>Perform routine Microsoft 365 and Entra ID administration, including user provisioning, password resets, license assignments, and group management.</li><li>Assist with Microsoft 365 security and access management activities, including group policies and conditional access controls.</li><li>Document support procedures and technical solutions to improve operational efficiency and knowledge sharing.</li><li>Leverage AI and emerging technologies to streamline workflows, improve operational processes, and support continuous improvement initiatives.</li></ul>
- 2026-10-28T00:00:00Z
- Auburn, NH
- onsite
- Temporary to Hire
- 0 - 0 USD / Yearly
- We are looking for an experienced Technical Customer Support Lead to oversee daily support operations and help maintain a high standard of service for customers in Auburn, New Hampshire. This contract position is ideal for someone who can guide a technical support team, manage escalations with confidence, and keep service delivery aligned with business expectations. The role combines hands-on operational coordination with team mentorship, cross-functional collaboration, and a strong focus on timely, consistent customer communication.<br><br>Responsibilities:<br>• Direct day-to-day support activities by overseeing ticket queues, monitoring tasks, and incident handling to keep work moving efficiently.<br>• Act as the main point of escalation for urgent or high-impact issues, ensuring customers receive prompt updates and effective resolution paths.<br>• Organize team workload and coverage throughout business hours and during critical situations to maintain service continuity.<br>• Coach and support team members by providing guidance, sharing best practices, and reinforcing consistent support standards.<br>• Review response performance, service levels, and support quality to identify gaps and improve operational execution.<br>• Partner with internal groups such as Development, DevOps, and Quality Assurance to speed up issue resolution and remove blockers.<br>• Own follow-through on major customer concerns from initial escalation through final resolution, including communication and documentation.<br>• Help strengthen support procedures, workflows, and operating guidelines to improve consistency across service operations.<br>• Contribute to reporting on incident patterns, service performance, recurring problems, and operational risks, while supporting post-incident reviews and corrective actions.<br>• Handle customer information responsibly and follow appropriate security practices while supporting time-sensitive events that may require additional hours.
- 2026-11-06T00:00:00Z
- Los Angeles, CA
- onsite
- Permanent / Full Time
- 125000 - 170000 USD / Yearly
- <p><strong>Senior IT Operations Analyst</strong></p><p><br></p><p><strong>Overview</strong></p><p>An organization is seeking a Senior IT Operations Analyst to support and enhance enterprise applications, cloud technologies, infrastructure platforms, and operational processes. This role will serve as a senior technical resource responsible for systems administration, application lifecycle management, automation, project leadership, and continuous improvement initiatives across a complex technology environment.</p><p><br></p><p><strong>Responsibilities</strong></p><ul><li>Lead support, administration, and optimization of enterprise applications and business systems</li><li>Troubleshoot and resolve complex application, infrastructure, and user-related issues</li><li>Manage application lifecycle activities, upgrades, testing, and deployments</li><li>Administer cloud and on-premises collaboration, messaging, and business platforms</li><li>Lead technology improvement initiatives and operational process enhancements</li><li>Support identity management, access administration, and endpoint technologies</li><li>Coordinate with vendors and technology partners to resolve issues and implement solutions</li><li>Develop and maintain technical documentation, standards, and support procedures</li><li>Oversee quality assurance, system testing, and production readiness activities</li><li>Lead technology projects from planning through implementation</li><li>Provide escalation support and participate in on-call activities as needed</li><li>Mentor junior team members and contribute to team development</li></ul>
- 2026-11-04T00:00:00Z
- Saint Louis, MO
- onsite
- Permanent / Full Time
- 50000 - 60000 USD / Yearly
- <p>We are seeking an IT Support Specialist to join a collaborative technology team supporting a professional office environment. This role is ideal for someone who enjoys helping users, troubleshooting technical issues, and expanding their knowledge across a variety of technologies. This role works closely with the IT Manager, and will provide day-to-day end-user support while gaining exposure to infrastructure, security, and systems administration projects. This position offers the opportunity to build technical skills beyond traditional help desk responsibilities.</p><p><br></p><p>Responsibilities</p><ul><li>Respond to and resolve technical support requests through the IT ticketing system.</li><li>Provide support for desktops, laptops, mobile devices, printers, and office technology.</li><li>Configure, deploy, upgrade, and troubleshoot Windows-based systems.</li><li>Manage user accounts, permissions, and groups within Active Directory and Microsoft 365.</li><li>Support conference room technology and virtual meeting platforms.</li><li>Perform device setup, imaging, deployment, replacement, and repair.</li><li>Coordinate employee onboarding and offboarding activities, including equipment provisioning and recovery.</li><li>Support mobile devices, including setup, troubleshooting, and redeployment.</li><li>Maintain hardware inventory and IT asset records.</li><li>Coordinate device repairs, recycling activities, and equipment tracking.</li><li>Package and ship technology equipment as needed.</li><li>Document procedures and maintain accurate technical records.</li><li>Collaborate with internal teams to resolve issues and improve IT services.</li><li>Assist with infrastructure and technology projects as opportunities arise.</li></ul><p><br></p>
- 2026-11-04T00:00:00Z
- Utica, NY
- onsite
- Temporary / Contract
- 19.7885 - 22.913 USD / Hourly
- We are looking for an IT Support Specialist to deliver responsive technical assistance and outstanding customer service to students, faculty, and staff in Utica, New York. This Long-term Contract position supports a diverse computing environment that includes Windows and Mac systems, core productivity tools, account administration, and end-user issue resolution. The role also includes a meaningful audio/visual component, assisting with meeting technology, web conferencing, and event support while contributing to reliable day-to-day IT operations.<br><br>Responsibilities:<br>• Resolve support requests for hardware, software, account access, and general desktop issues while documenting troubleshooting steps and outcomes in the ticketing system.<br>• Provide hands-on support for both Windows and Apple devices, including setup, diagnosis, repair coordination, and user assistance across a mixed-device environment.<br>• Administer user access and related tasks in Active Directory, Microsoft 365, and Exchange to help maintain secure and efficient account management.<br>• Assist with conferencing and AV needs by preparing rooms, launching meetings, supporting live events, and troubleshooting platforms such as Microsoft Teams, Zoom, and Webex.<br>• Maintain accurate asset records by helping track equipment through purchasing, deployment, relocation, and retirement processes.<br>• Support telecom and local network issue resolution, collaborating with specialized infrastructure teams when deeper technical escalation is required.<br>• Create and update knowledge articles, standard procedures, and support documentation to improve consistency and self-service resources.<br>• Participate in rotating escalation coverage and respond to urgent incidents, including occasional after-hours or off-site support when operational needs require it.<br>• Follow information security standards in daily work, safeguard sensitive data, and report potential security concerns promptly.<br>• Contribute to team meetings and cross-functional support efforts, including assisting service desk, network, or server teams as priorities shift.
- 2026-11-10T00:00:00Z
- New York, NY
- onsite
- Temporary to Hire
- 35 - 55 USD / Hourly
- We are looking for a dependable IT Support Specialist to provide hands-on technology support for a legal environment in New York, New York. This contract opportunity with potential for a long-term role is ideal for someone who can serve as a primary technical resource, resolve day-to-day user issues, and help maintain secure, reliable systems across the firm. The position offers a blend of end-user support, operational troubleshooting, and participation in technology improvement efforts.<br><br>Responsibilities:<br>• Provide first-line and escalated technical assistance for employees, addressing issues involving workstations, peripherals, software platforms, and user access.<br>• Diagnose and resolve problems related to hardware performance, cloud-based applications, file management, and basic connectivity across the office.<br>• Act as a central point of contact for technology needs, ensuring support requests are handled promptly and communicated clearly to end users.<br>• Help protect firm systems and information by following established cybersecurity, data privacy, and database security practices.<br>• Support the upkeep of user accounts, permissions, and device configurations to maintain a secure and efficient technology environment.<br>• Coordinate and contribute to IT projects, including system upgrades, application rollouts, and other technology initiatives that improve business operations.<br>• Document recurring issues, solutions, and support procedures to strengthen service consistency and internal knowledge sharing.
- 2026-11-02T00:00:00Z
- Jacksonville, FL
- onsite
- Temporary / Contract
- 0 - 0 USD / Yearly
- <p>Overview</p><p>We are seeking an IT Support Specialist with experience supporting Microsoft environments, Azure services, and end-user technology. This role will provide technical support, manage user accounts, troubleshoot infrastructure issues, and assist with cloud administration initiatives.</p><p>Responsibilities</p><ul><li>Provide desktop and remote support for end users</li><li>Manage Microsoft 365 and Entra ID user accounts</li><li>Support and troubleshoot Windows devices and applications</li><li>Assist with Azure administration and cloud-based services</li><li>Configure, deploy, and maintain laptops, desktops, and mobile devices</li><li>Support Intune device management and security policies</li><li>Troubleshoot networking, VPN, and connectivity issues</li><li>Document support activities and technical procedures</li><li>Escalate complex infrastructure issues as needed</li></ul><p><br></p>
- 2026-10-30T00:00:00Z
- Austin, TX
- onsite
- Temporary / Contract
- 28 - 32 USD / Hourly
- <p><strong>Robert Half</strong> is actively partnering with an Austin-based client to identify an <strong>IT Support Specialist (contract).</strong> In this role, you are responsible for providing advanced technical support, systems administration, infrastructure maintenance, and project coordination for a multi-site organization. This role serves as an escalation point for complex technology issues while ensuring the stability, security, and performance of systems that support both clinical and business operations. <strong>This role is onsite in Austin, Tx. </strong></p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Provide Tier 2 support for escalated hardware, software, network, and system issues</li><li>Troubleshoot and support desktops, laptops, mobile devices, printers, VoIP systems, and other peripherals</li><li>Administer user accounts, permissions, group policies, and multi-factor authentication solutions</li><li>Support Microsoft 365, Active Directory, server environments, and endpoint management platforms</li><li>Assist with network administration, connectivity issues, wireless infrastructure, and firewall troubleshooting</li><li>Monitor system performance, availability, and security to ensure reliable operations</li><li>Support business-critical applications and coordinate issue resolution with vendors and internal stakeholders</li><li>Maintain technical documentation, knowledge base articles, and standard operating procedures</li><li>Participate in technology deployments, upgrades, hardware refreshes, and infrastructure projects</li><li>Identify and recommend process and technology improvements that enhance operational efficiency</li><li>Provide guidance and knowledge sharing to junior team members and end users</li><li>Ensure adherence to organizational security standards, compliance requirements, and IT best practices</li></ul><p><br></p>
- 2026-10-26T00:00:00Z
- San Luis Obispo, CA
- onsite
- Temporary / Contract
- 36 - 38 USD / Hourly
- <p>email: valerie.montoya@roberthalf(.com)</p><p><br></p><p>Robert Half is seeking a customer-focused <strong>IT Support Specialist</strong> to provide hands-on technical support for employees in a Windows-based environment. This is an excellent opportunity for an IT professional who enjoys troubleshooting end-user issues, supporting Microsoft 365, managing devices, and delivering exceptional customer service.</p><p><br></p><p><strong>Required Qualifications</strong></p><ul><li>· 5+ years of IT Support, Help Desk, or Desktop Support experience</li><li>· Strong experience supporting Windows environments</li><li>· Experience troubleshooting Microsoft 365 and Office applications</li><li>· User account management and provisioning experience</li><li>· Experience installing, configuring, and troubleshooting software applications</li><li>· Familiarity with ticketing systems such as Freshservice, ServiceNow, or similar platforms</li><li>· Strong documentation and organizational skills</li><li>· Outstanding customer service and communication abilities</li></ul>
- 2026-11-07T00:00:00Z
- Santa Barbara, CA
- onsite
- Permanent / Full Time
- 65000 - 110000 USD / Yearly
- <p><strong>IT Support Specialist</strong></p><p><br></p><p><strong>Overview</strong></p><p>Growing technology-driven organization seeking an IT Support Specialist to provide day-to-day end-user support and maintain core IT systems. This role will support employees across business applications, workstations, user accounts, and endpoint devices while helping ensure a reliable and secure computing environment.</p><p><br></p><p><strong>Responsibilities</strong></p><ul><li>Provide Tier 1/Tier 2 technical support for end users</li><li>Troubleshoot hardware, software, operating system, and application issues</li><li>Manage user account provisioning, access requests, and employee onboarding/offboarding</li><li>Support endpoint management, software deployment, and patching activities</li><li>Maintain ticketing systems, technical documentation, and knowledge base articles</li><li>Assist with basic network and connectivity troubleshooting</li><li>Track IT assets and equipment inventory</li><li>Escalate and coordinate issue resolution with internal and external support teams as needed</li></ul>
- 2026-11-10T00:00:00Z
- Boothwyn, PA
- onsite
- Temporary / Contract
- 28.5 - 33 USD / Hourly
- We are looking for a Contract L2 IT Support Specialist to deliver advanced technical support for employees in Pennsylvania, while helping keep day-to-day technology operations stable and efficient. This role serves as a key escalation point for complex end-user issues and contributes to the administration of systems, devices, and core business applications across multiple locations. The position also works closely with internal teams and external service partners to support infrastructure improvements, site growth, and broader IT initiatives.<br><br>Responsibilities:<br>• Resolve escalated support requests involving desktops, laptops, printers, mobile devices, and related hardware that require Tier II technical expertise.<br>• Diagnose and correct issues affecting Windows environments, endpoint performance, application functionality, network access, and user connectivity.<br>• Provide both onsite and remote assistance to employees across corporate and branch locations, ensuring timely and attentive service.<br>• Administer user accounts, access rights, security groups, and identity-related tasks within Active Directory and Microsoft Entra ID.<br>• Support endpoint management, device security controls, and Windows-based infrastructure in coordination with internal standards and operational needs.<br>• Assist with Azure administration and hybrid cloud support activities, including troubleshooting access and environment-related issues.<br>• Investigate network-related problems involving TCP/IP, wireless connections, remote access, and overall branch connectivity.<br>• Support enterprise applications and other operational platforms by handling incidents, upgrades, testing, and vendor coordination.<br>• Manage imaging, deployment, replacement, repair, and tracking of IT hardware while maintaining accurate asset inventory and documentation.<br>• Contribute to office expansions, branch integrations, infrastructure enhancements, and technology standardization efforts, including recommendations for improved tools and solutions.
- 2026-11-06T00:00:00Z
- Casa Grande, AZ
- onsite
- Permanent / Full Time
- 65000 - 75000 USD / Yearly
- <p>A growing technology services organization is seeking an experienced IT Operations Technician to serve as the primary onsite technical resource for multiple business locations in the Casa Grande area. This highly visible role combines hands-on desktop support, network administration, infrastructure projects, and audiovisual technology support.</p><p>The ideal candidate enjoys working directly with end users, thrives in dynamic environments, and can independently troubleshoot, resolve, and manage a wide range of technical challenges. This position offers the opportunity to be the face of IT for local operations while collaborating closely with a centralized technical team. </p><p>What You'll Do</p><p>End User & Technical Support</p><ul><li>Provide Tier I and Tier II technical support for hardware, software, and connectivity issues.</li><li>Deliver exceptional onsite customer service and maintain strong relationships with end users.</li><li>Troubleshoot desktops, laptops, mobile devices, printers, and peripheral equipment.</li><li>Document incidents, resolutions, and technical procedures within the ticketing system.</li><li>Escalate complex issues to senior technical teams when appropriate.</li><li>Support employee onboarding and offboarding, including workstation setup and equipment recovery. </li></ul><p>Network & Infrastructure Support</p><ul><li>Install, configure, and maintain network equipment including switches, routers, firewalls, and wireless access points.</li><li>Troubleshoot LAN, WAN, VPN, DNS, DHCP, VLAN, and wireless networking issues.</li><li>Perform structured cabling, rack-and-stack installations, and infrastructure deployments.</li><li>Maintain network documentation, asset inventories, and site diagrams.</li><li>Assist with technology rollouts, hardware refreshes, and infrastructure projects.</li></ul><p>Collaboration & AV Technology</p><ul><li>Support conference room technology and video conferencing platforms such as Microsoft Teams Rooms.</li><li>Configure and troubleshoot displays, cameras, microphones, and audio systems.</li><li>Ensure meeting spaces are operational and ready for executive and team meetings.</li><li>Respond quickly to critical AV issues impacting business operations.</li></ul><p><br></p>
- 2026-11-11T00:00:00Z
- Kansas City, KS
- onsite
- Temporary / Contract
- 0 - 0 USD / Yearly
- We are looking for an experienced IT leader to oversee the user technical experience across Digital Workplace services in Kansas City, Kansas. This Long-term Contract position focuses on strengthening service readiness, improving end-user adoption, and ensuring support teams are prepared for successful production deployments. The role works closely with business leaders, project stakeholders, and technical teams to promote effective change management, high-quality documentation, and a consistently positive user experience.<br><br>Responsibilities:<br>• Lead the IT user technical experience function, guiding daily operations and setting priorities that support dependable service delivery and strong end-user outcomes.<br>• Direct team scheduling, coverage planning, and on-call readiness while coaching staff through regular check-ins, performance discussions, and development planning.<br>• Partner with Digital Workplace teams and business stakeholders to identify service improvement opportunities and enhance the quality of deliverables.<br>• Create and maintain user-centered planning materials such as journey maps, personas, and design frameworks that align solutions with business goals and product direction.<br>• Oversee knowledge base content, ensuring support documentation remains accurate, current, and useful for both technical teams and end users.<br>• Coordinate training initiatives, awareness sessions, and product adoption activities that help business units understand and effectively use new tools and services.<br>• Collect and evaluate user feedback through surveys, research activities, and usability reviews to drive continuous improvement and customer satisfaction.<br>• Support deployments by organizing testing groups, tracking risks and issues, and working with project leaders to resolve concerns before and after production release.<br>• Manage smaller initiatives independently, maintaining timelines, communication, and execution standards when formal project office support is not required.<br>• Guide the development of wireframes, prototypes, and interaction concepts to ensure technology solutions remain consistent, intuitive, and aligned with user needs.
- 2026-11-09T00:00:00Z
- Atlanta, GA
- onsite
- Temporary / Contract
- 35 - 40 USD / Hourly
- <p><strong>Overview</strong></p><p>We are seeking an experienced, customer-focused IT Support Specialist to support attorneys, legal assistants, and business professionals in a fast-paced law firm environment. This role is responsible for resolving hardware, software, Microsoft 365, and legal technology issues while delivering exceptional customer service and supporting the adoption of new technologies.</p><p>The ideal candidate will have strong experience with <strong>Microsoft 365, iManage Cloud, Litera products, Windows endpoint support, and legal technology platforms</strong>. Prior law firm experience is required.</p><p><br></p><p><strong>Responsibilities</strong></p><ul><li>Provide remote and onsite technical support to attorneys, legal assistants, and business professionals.</li><li>Troubleshoot hardware, software, endpoint devices, plugins, peripherals, networking, VPN, Wi-Fi, and connectivity issues.</li><li>Manage incidents and service requests through the ticketing system, escalating when appropriate.</li><li>Support Microsoft 365 applications, identity services, collaboration tools, Microsoft Copilot, MFA, device enrollment, user access, and account administration.</li><li>Perform basic Azure AD/Active Directory administration, including password resets and user account support.</li><li>Configure, deploy, maintain, and troubleshoot Windows laptops and desktops.</li><li>Support legal technology platforms including <strong>iManage Cloud, Litera products, BigHand, Docket Enterprise, DocuSign, Adobe Acrobat Pro, and Harvey AI</strong>.</li><li>Assist attorneys and staff with document management, document creation, workflow tools, and software integrations.</li><li>Coordinate with software vendors to troubleshoot and resolve application issues.</li><li>Create and maintain technical documentation, knowledge base articles, ticket notes, and support procedures.</li><li>Participate in technology rollouts, office upgrades, and continuous process improvement initiatives.</li></ul>
- 2026-11-06T00:00:00Z
- Oklahoma City, OK
- onsite
- Temporary / Contract
- 0 - 0 USD / Yearly
- <p>We are looking for a Field Technician to support installation projects for a corporate workplace based in Oklahoma City, Oklahoma. This Long-term Contract position is ideal for someone with hands-on experience in structured cabling, equipment setup, and field service work across multiple job sites. The role involves frequent travel during the workweek and offers the opportunity to contribute to technology infrastructure projects in a fast-paced environment.</p><p><br></p><p>Responsibilities:</p><p>• Install, route, and secure cabling systems at assigned project locations while maintaining quality and safety standards.</p><p>• Support on-site deployment of fiber optic and low-voltage infrastructure for workplace and office environments.</p><p>• Travel extensively from Monday through Friday to complete installation assignments at various locations.</p><p>• Inspect completed cable runs and connections to verify proper performance and compliance with project specifications.</p><p>• Use installation tools and related software utilities as needed to assist with setup and configuration tasks.</p><p>• Coordinate with project teams and site contacts to complete work efficiently and resolve field issues during installations.</p>
- 2026-11-12T00:00:00Z
- Lenoir, NC
- onsite
- Temporary / Contract
- 25 - 25 USD / Hourly
- <p><strong>Overview</strong></p><p>Our client, a top 3 technology company in the world, is looking to add to their data center team. The Level 1 Cable Technician is responsible for executing structured cabling and fiber installation/decommissioning tasks under the direction of senior technicians or leads. This role is hands-on and task-driven, with no decision-making authority.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Install, route, and secure fiber and copper cabling per project plans and standards</li><li>Pull, dress, label, and terminate fiber cables as instructed</li><li>Pull, decommission and recycle cable that is in line with the standards set</li><li>Assist with fiber placement in racks, trays, and pathways</li><li>Maintain clean and organized work areas in active data centers or network environments</li><li>Follow safety, security, and quality procedures at all times</li><li>Escalate issues or blockers to L2 Technicians or Leads</li></ul>
- 2026-10-28T00:00:00Z
- New Orleans, LA
- onsite
- Temporary / Contract
- 0 - 0 USD / Yearly
- <p>We are seeking an experienced <strong>IT Field Support Technician</strong> for an immediate short-term contract opportunity supporting the New Orleans area. This role involves providing hands-on technical support, troubleshooting hardware and network connectivity issues, and working with technical diagrams and infrastructure layouts.</p>
- 2026-11-05T00:00:00Z
- Naples, FL
- onsite
- Temporary / Contract
- 50000 - 62000 USD / Yearly
- <p>SETTING UP INTERVIEWS WITH CLIENT 2nd WEEK OF NOVEMBER. 1 and Done interview for this FTE position. </p><p><br></p><p>We are looking for a skilled Cisco VoIP/Radio Communication Systems Tech to support essential public safety and emergency communications operations in Florida. This Long-term Contract opportunity is ideal for a telecommunications specialist who can maintain reliable voice, radio, and dispatch-related systems in a fast-paced service environment. The role requires strong troubleshooting ability, sound technical judgment, and a commitment to keeping mission-critical systems operational for first responders and related agencies.</p><p><br></p><p>Responsibilities:</p><p>• Support the installation, configuration, maintenance, and repair of critical communications platforms used by law enforcement, 911 teams, fire stations, and emergency response personnel.</p><p>• Troubleshoot issues affecting Cisco voice systems, land mobile radio equipment, telephony components, dispatch-related technology, cabling, and connected infrastructure to restore service quickly.</p><p>• Investigate service interruptions and performance concerns, identify underlying causes, and apply effective corrective solutions to minimize downtime.</p><p>• Coordinate equipment purchasing, deployment, testing, upgrades, and replacement planning across the communications environment.</p><p>• Maintain organized records for device inventories, equipment assignments, configurations, and other operational documentation to support accountability and continuity.</p><p>• Review vendor billing and related documentation to help ensure accuracy and timely processing.</p><p>• Work closely with manufacturers, carriers, service providers, and external partners to resolve technical issues and sustain dependable communications services.</p><p>• Provide technical assistance during urgent incidents and be available for flexible scheduling, including after-hours response when operational needs require it.</p>
- 2026-11-10T00:00:00Z
- Monroe, NC
- onsite
- Temporary to Hire
- 40 - 55 USD / Hourly
- <p>We are looking for a Medical Products Technical Support Engineer to join a wholesale distribution organization in Monroe, North Carolina on a contract basis with the potential for a permanent position. In this role, you will act as a key technical contact for escalated support needs, helping customers understand product usage, resolve application-related issues, and improve their overall service experience. This position works closely with internal teams to address complex concerns, support investigations, and deliver knowledgeable guidance to hospitals, laboratories, distributors, and other end users.</p><p><br></p><p>Responsibilities:</p><p>• Manage advanced support requests related to product performance, usage questions, and application troubleshooting for customers and internal partners.</p><p>• Provide clear technical guidance to users with different levels of experience, ensuring proper product use and effective issue resolution.</p><p>• Build strong working knowledge of product lines, including functionality, practical applications, limitations, and recommended usage practices.</p><p>• Partner with Quality, Marketing, Customer Service, and Help Desk teams to investigate escalated cases and coordinate timely resolutions.</p><p>• Contribute to complaint review activities by gathering details, documenting findings, and supporting root cause and corrective action efforts.</p><p>• Deliver follow-up communication to customers to confirm resolution, reinforce best practices, and maintain a high standard of support.</p><p>• Assist with customer onboarding, product education, and training efforts for healthcare, laboratory, and distribution-based accounts.</p><p>• Escalate critical concerns when needed and support occasional onsite visits when additional technical assistance is required.</p><p>• Work within business platforms and support tools, including environments such as Salesforce or similar service systems, to track issues and maintain accurate records.</p>
- 2026-11-11T00:00:00Z
- Lansdale, PA
- onsite
- Temporary / Contract
- 0 - 0 USD / Yearly
- We are looking for a Telecommunications Specialist to support a Contract engagement based in Lansdale, Pennsylvania. This role will focus on visiting multiple sites, assessing the current voice and telecom landscape, and identifying opportunities to improve efficiency and reduce operating costs. The ideal candidate will bring a strong understanding of telecommunications environments and provide practical recommendations for standardization and long-term planning.<br><br>Responsibilities:<br>• Conduct on-site reviews across four locations to assess existing voice and telecommunications systems, services, and infrastructure.<br>• Analyze the current mix of telecom providers and technologies in use to identify overlaps, inefficiencies, and service gaps.<br>• Develop clear recommendations for cost reduction, service optimization, and improved vendor alignment.<br>• Create a strategic roadmap for consolidating telecommunications technologies into a more streamlined future-state environment.<br>• Document findings, technical observations, and business impacts in a structured assessment report for stakeholders.<br>• Collaborate with internal teams to understand operational needs and ensure proposed telecom solutions support business requirements.<br>• Evaluate contracts, service configurations, and telecom usage patterns to uncover opportunities for better value and performance.
- 2026-11-10T00:00:00Z
- Independence, OH
- onsite
- Temporary / Contract
- 18.2115 - 21.087 USD / Hourly
- We are looking for a Software Support Analyst to provide responsive assistance to users and help deliver a smooth experience across software platforms in Independence, Ohio. This Long-term Contract position is well suited for someone who brings strong troubleshooting skills, communicates clearly with end users, and enjoys solving application-related issues in a fast-paced support environment. The ideal candidate will be comfortable working within a SaaS setting, documenting solutions thoroughly, and building toward a future path in customer-facing success roles.<br><br>Responsibilities:<br>• Deliver timely support to end users by diagnosing software issues, answering questions, and resolving incidents through remote and direct assistance.<br>• Investigate application-related problems, identify root causes, and provide clear guidance that helps users return to productivity quickly.<br>• Support increased service demand tied to the rollout of new software platforms and assist users as they adapt to updated tools and workflows.<br>• Create and maintain accurate support records, knowledge articles, and troubleshooting documentation to improve consistency and future resolution times.<br>• Work closely with internal support team members to escalate complex issues appropriately and ensure effective follow-through on open cases.<br>• Provide attentive customer support that balances technical problem solving with patience, clarity, and a positive user experience.<br>• Monitor recurring issues and share observations that may help improve application performance, user adoption, and support processes.
- 2026-11-11T00:00:00Z
- New York, NY
- onsite
- Permanent / Full Time
- 65000 - 85000 USD / Yearly
- <p><strong>Maritime: Charter Desk Analyst</strong></p><p><br></p><p>Our client, a global leader in the maritime industry, is expanding its New York City team. This Analyst will support the commercial and freight trading desks through analysis of vessel availability, freight rates, bunker fuel costs, and charter party agreements.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li><strong>Market Analysis:</strong> Track and analyze shipping freight rates, spot/time charter markets, and rival fixture data (e.g., dry bulk, tanker, or container sectors).</li><li><strong>Commercial Support:</strong> Assist senior charterers and brokers in evaluating freight calculations, voyage estimates, and laytime/demurrage calculations.</li><li><strong>Data Management:</strong> Maintain internal databases, tracking sheets, and market intelligence reports regarding fleet movements and port congestions.</li><li><strong>Liaison:</strong> Coordinate with operations, marine, and trade teams to ensure smooth post-fixture execution.</li></ul><p><br></p><p><br></p><p><br></p>
- 2026-11-10T00:00:00Z