143 Results for Help Desk Desktop Support Analyst Jobs

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Tech Support Manager

Pittsburgh, PA
onsite
Permanent / Full Time
110000 - 125000 USD / Yearly
We are looking for a Tech Support Manager to provide hands-on technical support across both information technology and operational technology environments in Pittsburgh, Pennsylvania. This role will serve as a key onsite resource, helping maintain reliable user support, network connectivity, and core infrastructure while also supporting plant automation systems. The ideal candidate brings a practical troubleshooting mindset, strong desktop and systems knowledge, and the ability to work comfortably across both office and industrial technology settings. Responsibilities: • Deliver onsite technical assistance for end users, resolving hardware, software, and access-related issues in a timely manner. • Manage support requests and service tickets while ensuring consistent follow-up and clear communication with employees and stakeholders. • Maintain and troubleshoot desktop systems, laptops, and Windows 10 devices to keep daily operations running smoothly. • Support network connectivity and related infrastructure components, identifying issues and coordinating fixes to reduce downtime. • Administer Active Directory tasks such as user account management, permissions updates, and access support. • Provide deskside support for plant personnel and office staff, addressing technical concerns directly at the point of need. • Assist with operational technology systems, including automation platforms, SCADA-related environments, and other plant-facing control technologies. • Partner with site leadership and technical teams to strengthen local IT and OT support capabilities as automation needs expand.
2026-10-20T00:00:00Z

Epicor Support Analyst

Irvine, CA
onsite
Temporary / Contract
66.5 - 77 USD / Hourly
We are looking for an Epicor Support Analyst to serve as a key resource for business teams using the Epicor Kinetic environment in Irvine, California. This Long-term Contract position is ideal for someone who can connect technical system knowledge with day-to-day operational needs, especially across finance, operations, and sales. The role focuses on resolving user challenges, clarifying system capabilities, and turning business requests into practical ERP enhancements. You will also contribute to reporting support, integration improvements, and ongoing platform optimization. Responsibilities: • Partner with finance, operations, and sales teams to support Epicor Kinetic processes from customer and account setup through order processing and related downstream activities. • Investigate system issues, identify root causes, and provide clear guidance to users on effective use of Epicor Kinetic features and workflows. • Meet with executives and business stakeholders to capture needs, clarify priorities, and translate operational goals into system-related solutions. • Assist users with reporting needs by helping them access, interpret, and work with Epicor data for business decision-making. • Contribute to enhancements involving the Epicor and Salesforce connection, including support for integration processes managed through Boomi. • Support ERP updates and version-related activities within the Epicor Kinetic environment while helping users adapt to changes. • Provide assistance with subscription billing processes and related workflow configuration or issue resolution. • Communicate with both leadership and end users in a patient, attentive manner that builds trust and improves adoption. • Recommend practical process or system improvements based on recurring user issues, cross-functional feedback, and business requirements.
2026-11-06T00:00:00Z

Maritime: Charter Desk Analyst

New York, NY
onsite
Permanent / Full Time
75000 - 95000 USD / Yearly
Maritime: Charter Desk Analyst Our client, a global leader in the maritime industry, is expanding its New York City team. This Analyst will support the commercial and freight trading desks through analysis of vessel availability, freight rates, bunker fuel costs, and charter party agreements. Key Responsibilities:<ul><li>Market Analysis: Track and analyze shipping freight rates, spot/time charter markets, and rival fixture data (e.g., dry bulk, tanker, or container sectors).</li><li>Commercial Support: Assist senior charterers and brokers in evaluating freight calculations, voyage estimates, and laytime/demurrage calculations.</li><li>Data Management: Maintain internal databases, tracking sheets, and market intelligence reports regarding fleet movements and port congestions.</li><li>Liaison: Coordinate with operations, marine, and trade teams to ensure smooth post-fixture execution.</li></ul>
2026-11-03T00:00:00Z

Security Systems / IT Support Technician

Union, NJ
onsite
Temporary / Contract
21.375 - 24.75 USD / Hourly
We are looking for a Security Systems / IT Support Technician to provide on-site support for a university environment in Union, New Jersey. This Long-term Contract position focuses on maintaining electronic security and access control systems while also assisting with day-to-day technical support needs across campus. The ideal candidate brings strong communication skills, a service-oriented approach, and the ability to work effectively with students, faculty, and staff in a hands-on setting. Responsibilities: • Diagnose and resolve issues involving electronic security equipment and door access systems to help maintain a secure campus environment. • Provide front-line technical assistance for help desk requests, supporting end users with hardware, software, and access-related concerns. • Travel between university campus locations as needed to respond to service requests, perform troubleshooting, and coordinate issue resolution. • Communicate clearly with campus users and internal teams to gather details, explain solutions, and ensure timely follow-up on support needs. • Perform on-site support five days per week, delivering dependable technical assistance in a fast-paced academic setting. • Assist with system configuration, maintenance activities, and operational support related to security infrastructure and connected technologies.
2026-10-08T00:00:00Z

Data Security Analyst

Minneapolis, MN
onsite
Permanent / Full Time
150000 - 170000 USD / Yearly
We are looking for a Data Security Analyst to join a financial services organization in Minneapolis, Minnesota. In this role, you will help shape and uphold enterprise data governance practices, with a strong emphasis on identifying, classifying, and safeguarding unstructured information. This position combines strategic oversight with hands-on responsibility for the security technologies that support data protection and loss prevention efforts. You will work closely with security leadership and cross-functional stakeholders to strengthen compliance, reduce information risk, and improve data handling standards across the business. Responsibilities: • Lead the development and enforcement of data governance frameworks, standards, and controls that support secure information management across the organization. • Oversee initiatives to discover, classify, and protect unstructured data, ensuring sensitive information is handled according to business and regulatory expectations. • Administer and enhance data protection and data loss prevention solutions, including tools such as Varonis or comparable platforms. • Partner with security, compliance, and business teams to assess information risk and implement practical safeguards that reduce exposure. • Establish meaningful security and governance metrics, then monitor and report on performance to support ongoing improvement. • Translate regulatory obligations into operational data security practices and help maintain alignment with applicable compliance requirements. • Support the maintenance and optimization of security monitoring and related controls that contribute to broader enterprise data integrity and protection goals. • Advise stakeholders on policy adherence, secure data usage, and governance best practices to strengthen the organization’s security posture.
2026-10-20T00:00:00Z

IT Support Specialist II

Virginia Beach, VA
onsite
Temporary to Hire
28.5 - 30 USD / Hourly
We are looking for an IT Support Specialist II to provide dependable technical support and hands-on endpoint assistance for employees in Virginia Beach, Virginia. This contract opportunity with potential for a permanent role is ideal for someone who enjoys solving user issues, maintaining reliable device operations, and supporting core Microsoft and identity administration tasks. In this role, you will manage incoming support requests, contribute to system stability and security monitoring, and help keep IT processes and documentation current. Responsibilities: • Manage the daily support queue by assessing incoming issues, documenting activity, resolving Tier 1 and Tier 2 requests, and closing tickets within defined service expectations. • Record all support interactions, including direct and walk-up requests, in the ticketing system so work can be prioritized, tracked, and reported accurately. • Troubleshoot user-facing technical problems involving computers, software, printers, peripherals, connectivity, and account access, escalating more complex matters with complete notes when needed. • Prepare, deploy, maintain, repair, and track inventory for workstations, mobile devices, printers, and related equipment across the organization. • Carry out assigned administration tasks in Active Directory, Microsoft 365, and Entra ID, including account setup, group updates, licensing changes, onboarding, offboarding, and access management. • Perform approved patching and update activities for workstations and servers, review backup results each day, and raise any failures or exceptions for further action. • Monitor endpoint, backup, system, and security alerts, complete initial troubleshooting, and escalate suspicious activity or policy concerns to the appropriate technical lead. • Create and update knowledge articles, runbooks, support procedures, hardware records, and recurring service trend reports to improve operational visibility and consistency. • Assist with network and infrastructure troubleshooting, backup and recovery exercises, and evaluation or user support for approved technologies such as Microsoft Copilot. • Travel occasionally to satellite offices as needed to provide onsite technical support and related IT assistance.
2026-10-09T00:00:00Z

Customer Support Specialist

Blaine, MN
onsite
Permanent / Full Time
50000 - 60000 USD / Yearly
We are looking for a Customer Support Specialist to support customer-facing order operations for our manufacturing team. This position plays a central role in processing orders accurately, coordinating with internal departments, and keeping customers informed throughout the fulfillment cycle. The ideal candidate brings strong organizational skills, sound judgment, and the ability to resolve issues quickly in a fast-paced environment. Responsibilities:• Oversee the full order lifecycle, from initial entry and validation through shipment follow-up and final invoicing.• Maintain accurate order, customer, and transaction records within ERP and related business systems to support smooth daily operations.• Keep customers informed of order progress, schedule changes, and service issues with timely and clear communication.• Partner with production, planning, quality, warehouse, and shipping teams to align order fulfillment with customer expectations.• Process returns, replacements, and order adjustments while ensuring all updates are documented correctly.• Investigate delays, discrepancies, and delivery concerns, taking appropriate action to resolve issues or elevate them when needed.• Provide administrative support to sales activities by updating account details and assisting with order-related requests.• Record customer feedback and recurring service concerns to help improve processes and overall service performance.
2026-11-05T00:00:00Z

Customer Support Specialist

Bethesda, MD
onsite
Temporary / Contract
22 - 26 USD / Hourly
We are seeking a Customer Support Specialist to provide exceptional service to customers by answering inquiries, resolving issues, and ensuring a positive customer experience. This role delivers responsive customer service while resolving inquiries and documenting interactions accurately. Responsibilities:• Respond to customer inquiries via phone, email, and chat• Resolve issues and document outcomes in CRM systems• Escalate complex issues to internal teams• Identify service trends and improvement opportunities
2026-10-26T00:00:00Z

Trade Support Analyst

Newark, DE
onsite
Temporary / Contract
32 - 32 USD / Hourly
We are looking for a detail-oriented Trade Support Analyst to join a Contract opportunity in Newark, Delaware. This position supports confidentiality agreement review, negotiation coordination, and controlled distribution of sensitive credit information for secondary trading activity. The role works closely with legal, sales, trading, compliance, and research partners, making strong organization, communication, and multitasking skills essential. This is a fully onsite position suited for someone who can manage competing priorities with accuracy and sound judgment. Responsibilities: • Coordinate the drafting, review, and execution of confidentiality agreements with external counterparties involved in loan and claims trading activity. • Partner with legal, sales, and trading stakeholders to track agreement progress, resolve open items, and support negotiation follow-up. • Respond to internal and external questions regarding document status, required terms, and next steps in the agreement lifecycle. • Prepare and organize materials for approved client distribution in accordance with executed agreements and internal control standards. • Maintain and update virtual data rooms, including document posting, access management, and due diligence support. • Review sensitive information before release to confirm alignment with internal information barriers and confidentiality requirements. • Work with compliance, legal, research, and trading teams to escalate issues and ensure proper handling of restricted information. • Manage multiple time-sensitive tasks simultaneously while maintaining accurate records and high attention to detail.
2026-10-29T00:00:00Z

Workday System Analyst

New York, NY
remote
Temporary to Hire
76 - 88 USD / Hourly
We are looking for a Workday System Analyst to join a team on a contract-to-permanent basis. In this role, you will connect HR operational needs with Workday system capabilities by translating business priorities into clear technical and process solutions. This position is ideal for someone who enjoys improving workflows, organizing requirements, and helping stakeholders navigate system enhancements with confidence. Responsibilities: • Manage incoming support requests and enhancement submissions, assess urgency and impact, and direct items to the appropriate technical resources. • Partner with HR and business stakeholders to gather needs, define functional expectations, and create clear user stories, workflow diagrams, and acceptance standards. • Evaluate end-to-end HR processes such as onboarding, payroll, benefits enrollment, and recruiting to identify opportunities for better efficiency and stronger system alignment. • Lead coordination of testing activities for updates and releases by preparing test scenarios, organizing data needs, monitoring execution, and confirming completion with stakeholders. • Monitor service levels, recurring ticket patterns, and issue history to uncover root causes and recommend long-term corrective actions. • Create and maintain process guides, training content, and knowledge base materials that support consistent team execution and user adoption. • Contribute to reporting, operational metrics, and continuous improvement efforts, including the use of AI-supported approaches for intake and documentation. • Work closely with technical and functional teams to ensure requested changes are well understood, properly prioritized, and delivered with quality.
2026-10-16T00:00:00Z

IT Support Analyst- Bilingual - Spanish

Pleasanton, CA
onsite
Temporary to Hire
35 - 38 USD / Hourly
We are looking for a IT Support Analyst to support employees with day-to-day technical issues in California. This IT Support Analyst contract opportunity has the potential to become permanent and is ideal for someone who enjoys combining hands-on desktop support with responsive service desk assistance across both remote and onsite environments. In this IT Support Analyst role, you will help maintain end-user systems, resolve incidents efficiently, and provide guidance on workplace technology and security best practices. This IT Support Analyst is on onsite role out of Pleasanton. Responsibilities:• Deliver first- and second-level technical support for end users, resolving incidents through desk-side assistance as well as remote troubleshooting.• Set up, deploy, maintain, and repair desktops, laptops, and related equipment for office and workstation use.• Administer and support Windows 10 devices and provide limited assistance for iOS-based hardware.• Troubleshoot hardware issues, software errors, and connectivity problems to restore user productivity quickly.• Support core business applications and collaboration platforms, including Microsoft 365, Teams, Zoom, Outlook, Word, Excel, and PowerPoint.• Install, configure, and maintain endpoint protection and backup tools across desktop and laptop environments.• Assist with Active Directory tasks such as account setup, password resets, and basic user access support while helping monitor and triage incoming tickets.• Configure new user devices and peripherals, including computers, printers, and remote access tools such as Citrix and related solutions.• Track and update inventory records for IT assets as equipment is received, assigned, relocated, or replaced within the office.• Provide end-user instruction on software usage, security awareness, and effective computing practices while following organizational safety and security standards.
2026-11-04T00:00:00Z

IT Support Specialist (macOS)

Harrisburg, PA
onsite
Temporary to Hire
28 - 32 USD / Hourly
We are looking for a hands-on IT Support Specialist (macOS) to deliver dependable technical assistance for staff in Harrisburg, Pennsylvania. This contract opportunity with permanent potential is ideal for someone who enjoys resolving day-to-day user issues, supporting Apple-focused environments, and keeping endpoint and account services running smoothly. The role centers on Tier 1 and Tier 2 support, Microsoft 365 administration, device management, and clear communication with end users. You will also partner with vendors and elevate more advanced infrastructure or security matters to IT leadership when needed. Responsibilities: • Deliver first- and second-level support for employee technology requests, ensuring issues are logged accurately, prioritized appropriately, and carried through to completion. • Provide day-to-day support for macOS systems, Apple hardware, mobile devices, and key workplace applications such as Microsoft 365, Teams, SharePoint, Outlook, OneDrive, Zoom, and Zoho One. • Prepare, configure, enroll, and deploy devices while maintaining asset records, software distribution, compliance checks, and lifecycle updates for endpoints. • Handle user account tasks including onboarding, offboarding, access adjustments, license administration, and other identity-related support activities. • Diagnose and resolve common problems involving connectivity, authentication, conferencing tools, printers, copiers, peripherals, and general office technology. • Create and maintain support documentation, end-user instructions, knowledge articles, and operational runbooks to improve consistency and service quality. • Work with external vendors for troubleshooting, service coordination, and issue follow-up when third-party assistance is required. • Escalate advanced technical, cybersecurity, or infrastructure concerns to IT leadership with clear documentation and context.
2026-10-27T00:00:00Z

Cybersecurity Analyst

Delray Beach, FL
onsite
Temporary / Contract
40 - 50 USD / Hourly
Our client is seeking a skilled Cybersecurity Analyst to help protect the organization’s systems, data, and users by monitoring security activity, investigating potential threats, and supporting ongoing security improvement efforts.Key Responsibilities<ul><li>Monitor SIEM alerts and respond to security incidents in a timely manner.</li><li>Perform vulnerability assessments and help prioritize remediation efforts.</li><li>Investigate phishing attempts, malware activity, and endpoint security threats.</li><li>Support compliance initiatives, audits, and security control reviews.</li><li>Document security findings, incident details, and remediation actions.</li><li>Partner with IT and cross-functional teams to support incident response and strengthen defenses.</li></ul>
2026-10-22T00:00:00Z

Cybersecurity Analyst

Fort Lauderdale, FL
onsite
Temporary / Contract
40 - 50 USD / Hourly
Our client is looking for a Cybersecurity Analyst to monitor security events, investigate threats, and strengthen the organization's security posture.Responsibilities<ul><li>Monitor SIEM alerts and security incidents.</li><li>Conduct vulnerability assessments.</li><li>Investigate phishing, malware, and endpoint threats.</li><li>Support compliance initiatives and audits.</li><li>Document security findings and remediation efforts.</li><li>Collaborate with IT teams on incident response.</li></ul>
2026-10-22T00:00:00Z

Information Assurance Analyst

Richmond, VA
onsite
Temporary / Contract
35 - 47 USD / Hourly
Information Security Analyst Contractor Responsibilities will include:<ul><li>Work within a Governance Risk and Compliance (GRC) system to add and update security and risk data, records, and documentation.</li><li>Partnering with business stakeholders to develop and maintain Information System Security Plans (SSP).</li><li>Participate in Information Security and Privacy efforts across all business areas and supplier engagements to ensure the appropriate security controls are in place.</li><li>Facilitating security information gathering meetings to collect necessary information for completion of SSPs, risk assessments, and other security work products.</li><li>Represent the Information Security Office in PMO projects to ensure specific projects and initiatives have appropriate ISO representation.</li><li>Responsible for partnering across teams, collaborating with business units to understand business challenges, developing necessary tailored control options, facilitating compliance requirements, and providing timely and clear communications to stakeholders.</li><li>Assists with the development and maintenance of information security standards and processes, including conducting occasional research of best practices from reputable sources.</li><li>Assists with controls documentation, including information system diagramming, completing risk assessment templates, and drafting security documentation as needed.</li><li>Assist in reviewing contracts, agreements, and other vendor documentation to ensure adequate information security protections are in place.</li></ul>
2026-11-04T00:00:00Z

Workplace Experience Support Specialist

Dubuque, IL
onsite
Temporary / Contract
17 - 19 USD / Hourly
Help Create an Exceptional Workplace Experience- We're seeking a Workplace Experience Support Specialist to help deliver a best-in-class experience for employees, clients, and visitors within a professional office environment. This role is responsible for supporting daily office operations, hospitality services, facilities coordination, reception activities, and workplace culture initiatives. The ideal candidate enjoys being the go-to resource for office support, thrives in a fast-paced environment, and takes pride in creating a welcoming, organized, and efficient workplace. If you enjoy creating exceptional experiences, staying organized, and being the person who helps keep an office running smoothly, we'd love to hear from you. Apply today or give our team a call at 563-359-3995! What You'll Do<ul><li>Serve as a primary point of contact for employees, visitors, clients, and vendors</li><li>Create a welcoming and professional experience for all office guests</li><li>Manage visitor check-in processes and reception responsibilities</li><li>Answer and direct calls through a multi-line phone system</li><li>Coordinate meeting rooms, hospitality services, and office-related events</li><li>Support daily office operations to ensure the workplace remains organized, functional, and professional</li><li>Partner with building management and service vendors regarding facility needs and maintenance requests</li><li>Help maintain a safe, clean, and well-maintained office environment</li><li>Coordinate office equipment, furniture, telephones, security badges, and workplace resources</li><li>Manage office and breakroom supply inventory, ordering, and replenishment</li><li>Prepare presentations, meeting materials, reports, handouts, charts, graphics, and supporting documentation</li><li>Support employee engagement and workplace culture initiatives</li><li>Assist with special projects and operational requests across multiple business areas</li><li>Serve as a liaison between office leadership and workplace support functions as needed</li></ul>Why You'll Love This Opportunity<ul><li>Diverse responsibilities that blend office operations, employee experience, hospitality, and facilities coordination</li><li>High-visibility role supporting employees, leadership, clients, and visitors</li><li>Opportunity to contribute to a positive and engaging workplace culture</li><li>Collaborative, professional, and team-oriented environment</li></ul>If you enjoy creating exceptional experiences, staying organized, and being the person who helps keep an office running smoothly, we'd love to hear from you.
2026-11-02T00:00:00Z

Administrative Support Tech

Goleta, CA
onsite
Temporary / Contract
21.85 - 25.3 USD / Hourly
We are looking for an Administrative Support Tech to provide essential office and student support services in a school environment in California. This Contract position plays an important role in helping daily administrative operations run smoothly while delivering attentive assistance to students, families, staff, and visitors. The ideal candidate will be organized, responsive, and comfortable managing records, scheduling, reporting, and front-office coordination with a high level of confidentiality. Responsibilities: • Support school administrative functions by assisting with student-related processes such as registration, enrollment coordination, attendance tracking, scheduling support, truancy follow-up, and disciplinary documentation. • Welcome students, families, employees, and visitors in a courteous manner, answer routine questions, and direct individuals to the appropriate office or resource. • Arrange meetings and conferences involving parents, students, teachers, and specialists, and coordinate transportation logistics for school activities, including field trips and athletic events. • Maintain accurate student information by entering, retrieving, and reviewing records within the student information system, and assist with the preparation and organization of registration documents. • Track keys and other district-issued equipment by maintaining inventory records and documenting chain-of-custody details. • Prepare and process forms, certifications, and supporting documentation for co-curricular programs and events, including compiling and submitting stipend-related payroll information. • Submit and monitor service requests for facility and equipment maintenance needs and help coordinate community use of school spaces when applicable. • Order office and operational supplies as needed, and create reports, forms, correspondence, schedules, and related documents while ensuring accuracy, completeness, and confidentiality.
2026-11-06T00:00:00Z

Front Desk Support - Start-up Company

Mountain View, CA
onsite
Temporary / Contract
23 - 27 USD / Hourly
What You'll Do<ul><li>Greet and assist visitors, clients, and employees</li><li>Manage incoming calls, emails, and front desk inquiries</li><li>Coordinate conference rooms, meetings, and office logistics</li><li>Handle mail, packages, and office supplies</li><li>Support workplace events and day-to-day office operations</li><li>Maintain a polished, organized, and guest-ready office</li></ul>
2026-11-06T00:00:00Z

Process & Systems Analyst

Chicago, IL
onsite
Permanent / Full Time
90000 - 120000 USD / Yearly
The salary range for this position is $90,000 - $120,000 plus bonus, and it comes with benefits, including medical, vision, dental, life, and disability insurance. To apply to this hybrid role please send your resume to [email protected]. Job Description:<ul><li>Lead structured Kaizen cycles focused on throughput, quality and risk reduction.</li><li>Apply relevant Process Management tools (e.g. Lean/Six Sigma tools such as VSM (Value Stream Mapping), SIPOC (Supplier, Input, Process, Output, Customer), 5 Whys, Ishikawa).</li><li>Perform process mining and time‑and‑motion analysis.</li><li>Identify root causes of rework, delays, documentation errors and funding bottlenecks.</li><li>Design and develop To‑Be processes including clear role definitions, handoffs, and service-level expectations. As minimum expected is inclusion of RACI (Responsible, Accountable, Consulted, Informed), SLAs and control points.</li><li>Analyze and document current (“as-is”) processes across all functions – e.g. origination, credit, operations, funding/treasury, and portfolio management.</li><li>Identify inefficiencies (benchmarking against other countries in the network, against the market), bottlenecks, error drivers, and compliance-related risks.</li><li>Support the creation and maintenance of standard operating procedures (SOPs), process maps, and work instructions.</li><li>Serve as the primary process interface between functions (e.g., IT, Risk, Operations, Finance).</li><li>Align process and system requirements with Group standards while ensuring local regulatory and operational needs are met.</li><li>Facilitate cross-functional workshops to align stakeholders on process changes, implementation steps, and responsibilities.</li><li>Translate business requirements into structured change requests for HQ IT teams, or external local providers.</li><li>Define functional requirements, expected outcomes, dependencies, acceptance criteria, and test scenarios.</li><li>Support prioritization of change requests and maintain transparency on timelines and delivery status.</li><li>Coordinate user acceptance testing (UAT) with local teams and document test results.</li><li>Ensure system enhancements support process design, reporting, compliance, and operational efficiency.</li><li>Monitor performance of external systems and service quality, maintaining communication and coordination with external providers (if such).</li><li>Translate gaps into OCR (Optical Character Recognition)/RPA (Robotic Process Automation) and workflow opportunities.</li><li>Build business cases with ROI and risk impact.</li><li>Define data quality rules and reporting requirements</li><li>Monitor and supervise process implementation across teams, ensuring adoption and operational consistency.</li><li>Track and manage implementation progress, risks, open issues, and mitigation actions.</li></ul>
2026-10-21T00:00:00Z

IT Support Specialist (Legal Technologies)

Atlanta, GA
onsite
Temporary / Contract
35 - 40 USD / Hourly
OverviewWe are seeking an experienced, customer-focused IT Support Specialist to support attorneys, legal assistants, and business professionals in a fast-paced law firm environment. This role is responsible for resolving hardware, software, Microsoft 365, and legal technology issues while delivering exceptional customer service and supporting the adoption of new technologies.The ideal candidate will have strong experience with Microsoft 365, iManage Cloud, Litera products, Windows endpoint support, and legal technology platforms. Prior law firm experience is required. Responsibilities<ul><li>Provide remote and onsite technical support to attorneys, legal assistants, and business professionals.</li><li>Troubleshoot hardware, software, endpoint devices, plugins, peripherals, networking, VPN, Wi-Fi, and connectivity issues.</li><li>Manage incidents and service requests through the ticketing system, escalating when appropriate.</li><li>Support Microsoft 365 applications, identity services, collaboration tools, Microsoft Copilot, MFA, device enrollment, user access, and account administration.</li><li>Perform basic Azure AD/Active Directory administration, including password resets and user account support.</li><li>Configure, deploy, maintain, and troubleshoot Windows laptops and desktops.</li><li>Support legal technology platforms including iManage Cloud, Litera products, BigHand, Docket Enterprise, DocuSign, Adobe Acrobat Pro, and Harvey AI.</li><li>Assist attorneys and staff with document management, document creation, workflow tools, and software integrations.</li><li>Coordinate with software vendors to troubleshoot and resolve application issues.</li><li>Create and maintain technical documentation, knowledge base articles, ticket notes, and support procedures.</li><li>Participate in technology rollouts, office upgrades, and continuous process improvement initiatives.</li></ul>
2026-11-06T00:00:00Z

Security Analyst

Petaluma, CA
onsite
Temporary / Contract
50 - 55 USD / Hourly
We are looking for a Security Analyst to join our aviation client in a contract position based onsite in Petaluma, California. This role is ideal for an experienced security specialist who can strengthen daily security operations, investigate threats, and help protect cloud, identity, and endpoint environments. You will work closely with technical partners across IT and security to reduce risk, improve response readiness, and support compliance-focused initiatives. Responsibilities:• Lead the response to security events by containing threats, gathering evidence, escalating issues when needed, and documenting outcomes for follow-up review.• Oversee identity and access activities, including user access reviews, permission governance, and control validation across enterprise systems.• Analyze suspicious authentication activity, compromised accounts, phishing attempts, and other indicators of malicious behavior to determine impact and next steps.• Coordinate vulnerability follow-up efforts with IT teams to drive remediation progress and reduce exposure across the environment.• Track endpoint protection health, device compliance status, and broader security posture to identify gaps requiring attention.• Examine privileged account usage, network security logs, and web access controls to detect abnormal or unauthorized activity.• Maintain and enhance operational security documents such as incident procedures, playbooks, standard operating guidance, and response runbooks.• Prepare recurring security reports and metrics covering incidents, threat trends, vulnerabilities, and operational performance.• Support audit requests, compliance reviews, eDiscovery efforts, and third-party security assessments as part of ongoing governance activities.• Partner with security, infrastructure, and support teams on daily operations, tabletop exercises, and continuous improvements informed by incident findings.
2026-11-02T00:00:00Z

Security Analyst

Los Angeles, MA
remote
Permanent / Full Time
110000 - 120000 USD / Yearly
Security Analyst Company Overview A manufacturing organization is seeking a Security Analyst to help protect its technology environment and strengthen cybersecurity operations. This role offers broad exposure to security monitoring, incident response, risk reduction, and security improvement initiatives. Role Summary The Security Analyst will monitor and respond to security threats while helping maintain and improve enterprise security controls. The ideal candidate is hands-on, analytical, and comfortable working across security operations, vulnerability management, and incident response. Key Responsibilities<ul><li>Monitor and investigate security alerts and suspicious activity.</li><li>Support incident response, investigation, and remediation efforts.</li><li>Maintain and improve security monitoring and protection technologies.</li><li>Identify vulnerabilities and coordinate remediation activities.</li><li>Support data protection, identity, endpoint, and cloud security initiatives.</li><li>Analyze security trends and recommend improvements to controls and processes.</li><li>Collaborate with technology teams on security and risk-reduction initiatives.</li></ul>Additional Details<ul><li>Work model: Primarily remote</li><li>Occasional travel may be required</li><li>Full-time position</li></ul>
2026-10-28T00:00:00Z

Identity Access Analyst

Glens Falls, NY
onsite
Permanent / Full Time
75000 - 85000 USD / Yearly
We are looking for an experienced Identity Access Analyst to join our Information Technology team in Glens Falls, New York. This position plays a key role in advancing identity and access practices, improving control over user permissions, and supporting audit and cybersecurity objectives across the organization. The ideal candidate brings strong expertise in access governance, authentication technologies, and secure account administration within enterprise environments.
2026-10-14T00:00:00Z

EDI Analyst

Ann Arbor, MI
onsite
Temporary / Contract
51.4615 - 59.587 USD / Hourly
We are looking for an experienced EDI Analyst to support critical integration processes that connect business operations, order flow, inventory activity, shipping, and invoicing across the organization. This Long-term Contract position is based in Ann Arbor, Michigan, and offers the opportunity to work in a dynamic manufacturing environment where technology plays a direct role in daily operations. The ideal candidate will strengthen transaction reliability, improve partner connectivity, and help optimize integration performance across enterprise systems and external trading networks. Responsibilities: • Oversee data exchange processes tied to Dynamics 365 Finance & Operations, ensuring accurate movement of information across order management, warehouse activity, fulfillment, shipping, and billing functions. • Administer and support enterprise EDI platforms and related integration tools used to connect with retail partners and other external business systems. • Monitor, analyze, and resolve issues affecting X12 document flows such as purchase orders, acknowledgments, advance ship notices, invoices, inventory updates, change orders, and functional acknowledgments. • Troubleshoot interface failures involving data entities, OData services, APIs, middleware, scheduled jobs, and file-based integrations to maintain stable transaction processing. • Coordinate onboarding of new trading partners by gathering requirements, validating mappings, guiding testing, and supporting production readiness. • Ensure ongoing adherence to customer routing guides and partner-specific EDI standards to reduce compliance issues and operational disruptions. • Identify root causes of chargebacks and implement validation checks, workflow improvements, and corrective actions to minimize recurrence. • Support integration-related activities for system rollouts, including test execution, cutover preparation, and post-implementation stabilization. • Develop and maintain technical documentation, mapping references, operational procedures, monitoring practices, and reconciliation records for supported integrations. • Collaborate with internal stakeholders, external vendors, and trading partners to improve visibility, reliability, and efficiency across connected business processes.
2026-11-06T00:00:00Z

Senior IT Support Specialist

Mount Vernon, NY
onsite
Temporary to Hire
31.6635 - 36.663 USD / Hourly
We are looking for a Senior IT Support Specialist to provide hands-on technical support for end users and office technology in New York. This contract opportunity with permanent potential is ideal for someone who enjoys resolving complex support issues, maintaining reliable workstation performance, and assisting with a wide range of hardware, software, and connectivity needs. The role will support daily operations across desktops, mobile devices, collaboration tools, and core business applications while contributing to broader IT improvement efforts. Responsibilities: • Oversee incoming support requests, prioritize open incidents, and drive issues through to completion within expected service levels. • Set up, maintain, and troubleshoot desktops, laptops, monitors, mobile devices, and other end-user equipment to ensure dependable day-to-day performance. • Provide assistance with collaboration platforms, communication tools, and workplace technology used across the organization. • Diagnose and resolve problems affecting essential business applications and internal technology systems. • Contribute to device rollouts, workstation deployments, hardware refreshes, and other IT-led implementation projects. • Maintain accurate records for technology assets, equipment assignments, and support documentation. • Investigate network and connectivity problems involving local infrastructure, wireless access, and related hardware components. • Support the installation, replacement, and upgrade of network equipment and assist with cabling or physical connectivity tasks as needed. • Work with outside technology vendors to coordinate issue resolution, infrastructure support, and hardware-related project activity.
2026-11-06T00:00:00Z

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