<p><strong>Jennifer Fukumae</strong> is partnering with a boutique, ultra-high-touch wealth management firm supporting some of the world’s most sophisticated families seeking a Senior Client Service Associate to deliver exceptional support across investment operations, client onboarding, and financial administration for a curated group of ultra-high-net-worth clients.</p><p><br></p><p><strong>Client Service Associate</strong></p><p><strong>$90,000–$110,000 base + 15–30% discretionary bonus</strong></p><p><strong>100% Remote (Optional SF Office Access)</strong></p><p> </p><p>📩 Interested? Let’s connect. Reach out to <strong>Jennifer Fukumae</strong> on LinkedIn to explore this role or other finance leadership opportunities in my network.</p><p> </p><p><strong>What You’ll Do:</strong></p><ul><li>Be the client’s operational quarterback—owning onboarding, money movement, and reporting workflows</li><li>Coordinate wires, capital calls, tax document tracking, and alt investment subscriptions</li><li>Support philanthropic entities and family office operations with precision</li><li>Liaise with custodians, advisors, and internal stakeholders to maintain a seamless client experience</li><li>Review and finalize investment reports and performance data (no data entry)</li></ul>
<p>We are hiring a dependable and personable <strong>Client Support Representative</strong> to join a well-respected organization it the Quad Cities. This role offers a welcoming workplace and opportunities for flexibility. If you enjoy helping customers, staying organized, and working in a team-oriented environment, this could be a great fit.</p><p><br></p><p><strong><u>How to Apply</u></strong></p><p>Submit your application today or call our office at 563-359-3995 to learn more! Lydia, Christin, or Erin are great points of contact.</p><p><br></p><p><strong><u>Key Responsibilities</u></strong></p><ul><li>Respond to incoming calls from clients and provide clear, friendly, and professional assistance.</li><li>Identifying the customer needs and matching them to the right services.</li><li>Record and update customer details accurately.</li><li>Communicate important information to internal teams to ensure smooth follow-up.</li></ul>
<p>We are looking for a dedicated Customer Service Representative to join our team in Plymouth, Minnesota, as a Dispatcher. This long-term contract position requires someone who thrives in a fast-paced environment and excels at managing multiple priorities. The role involves coordinating service requests, supporting technicians, and ensuring seamless communication with customers.</p><p><br></p><p>Responsibilities:</p><p>• Respond to incoming calls, including service inquiries, crisis situations, follow-ups, and informational requests.</p><p>• Create and manage dispatch tickets for service calls, ensuring accuracy and timeliness.</p><p>• Assign service technicians to calls and conduct post-service debriefs to gather feedback.</p><p>• Update technician schedules and availability within company systems.</p><p>• Oversee the dispatch board and maintain an organized service schedule.</p><p>• Analyze workload forecasts to optimize resource allocation and scheduling.</p><p>• Provide technicians with essential information and ongoing support during service calls.</p><p>• Monitor and update service tickets, ensuring all details are accurate and current.</p>
<p>As a Call Center Specialist you will be engaged in several key activities. You will be initiating contact with strategic vendors who are not currently participating in our program. This involves maintaining the vendor queue, effectively prioritizing calls, and retiring those vendors who opt not to participate, all while ensuring that campaigns are completed within the designated timelines. You will be a strategic caller tasked with inputting vendor and/or client data into specific databases, with a focus on accurately recording vendor contact details and agreement information.</p><p><br></p><p>Responsibilities and Role Expectations</p><p>• Communicating enrollment statistics with clients, sales, and/or project management teams. </p><p>• Acting as the liaison between vendor and client to address payment issues or negotiate payment terms. </p><p>• Overcoming vendor objections by proposing alternative payment options. </p><p>• Professionally handling a high-volume of both inbound and outbound calls.</p><p>• Using multiple applications to assist customers efficiently and swiftly. </p><p>• Demonstrating efficient oral and written communication with customers, department personnel, and management. </p><p>• Adeptly cross-selling additional products and services. </p><p>• Transferring calls to the appropriate department or personnel. </p><p>• Providing customers with accurate account information in a fast-paced setting. </p><p>• Displaying good interpersonal skills and teamwork awareness. </p><p>• Multitasking, attentively listening, inputting data, solving problems, and navigating through various screens while employing customer satisfaction techniques. </p><p>• Completing additional tasks assigned based on business needs.</p><p><br></p><p>Qualifications and Skills:</p><p>• A High School Diploma or GED at the minimum; a Bachelor’s Degree will be given preference.</p><p>• A least 1.5+ years of experience handling a high volume of calls. </p><p>• A quick response time to customer issues. </p><p>• At least a year of previous experience in sales support or inside sales/telesales is preferred.</p><p>• A keen eye for detail and the ability to handle multiple assignments promptly and effectively. </p><p>• Analytical and general math skills, and excellent time management skills. </p><p>• An excellent level of personal organization with superior telephone etiquette, verbal and written communication skills, as well as customer service skills</p><p>• Verbal and written communication skills, as well as customer service skills</p><p>• A calm demeanor in a fast-paced team environment and the capacity to manage multiple projects effectively.</p><p>• Proficiency in the use of Microsoft Office product suite, especially Excel and Outlook.</p><p>• Bilingual in French and/or Spanish highly valued. </p><p><br></p><p>Benefits and Perks: </p><p>• Medical, Dental & Vision benefits from the 1st month after hire. </p><p>• Automatic enrollment into our 401k plan (subject to eligibility requirements).</p><p>• Access to company-wide virtual fitness classes.</p><p>• Generous PTO offerings including major holidays, vacation, sick, personal, and volunteer time.</p><p>• Employee discounts with major providers.</p><p>• Contributions to various local and national philanthropic organizations.</p><p>• A dynamic culture with company-wide contests and prizes.</p>
<p>Robert Half is seeking an experienced <strong>VIP Hospitality Coordinator</strong> to support a premier global airline’s partnership with a major international sporting event. This role will be responsible for delivering exceptional, high-touch experiences for VIP guests, high-value customers, and key stakeholders. Working within the Sponsorships and Activations team, you will help design, plan, and execute premium hospitality experiences that drive brand loyalty, strengthen partnerships, and create unforgettable moments.</p><p><br></p><p><strong>Location</strong>: onsite in Fort Worth w/ occasional travel</p><p><strong>Duration</strong>: 15-month contract</p><p><strong>Hours</strong>: 40 hours/week</p><p><strong>Pay Rate: </strong>$25-28/hour</p><p><br></p><p><strong>Why You’ll Love This Role</strong></p><ul><li>Play a key role in creating once-in-a-lifetime experiences for elite guests during a world-renowned global sports event.</li><li>Serve as the primary point of contact for VIP attendees, ensuring seamless communication, personalized service, and flawless event execution.</li><li>Collaborate with internal teams and external partners to bring premium hospitality activations to life.</li></ul><p><strong>Key Responsibilities</strong></p><ul><li>Act as the direct liaison for VIP hospitality guests, including high-profile clients, contest winners, and loyalty program members.</li><li>Oversee all pre-event communications, executive briefs, and guest itineraries, ensuring every detail is tailored to individual needs.</li><li>Manage day-of event operations, providing on-site support to deliver a smooth, world-class experience.</li><li>Partner with cross-functional teams and event vendors to coordinate travel, accommodations, venue access, and hospitality suite logistics.</li><li>Track guest preferences, feedback, and outcomes to continuously improve future activations.</li><li>Support program measurement and reporting to assess overall effectiveness.</li></ul>
<p>We are looking for a detail-oriented Client Account Coordinator to join our team in Washington, District of Columbia. In this role, you will play a key part in overseeing client billing processes, ensuring compliance with firm and client guidelines, and maintaining accurate financial records. This position offers a hybrid work environment, competitive compensation, and excellent benefits.</p><p><br></p><p>Responsibilities:</p><p>• Prepare and distribute detailed client reports, including weekly, quarterly, and year-end summaries, using 3E software.</p><p>• Ensure all billing activities comply with firm policies and client-specific guidelines, while adhering to matter engagement terms.</p><p>• Collaborate effectively with attorneys, legal staff, and clients in a decentralized billing structure to resolve any invoicing issues.</p><p>• Oversee client invoicing processes, manage collections activities, and generate monthly accounts receivable reports.</p><p>• Review and verify the accuracy of billing data and supporting documentation prior to distribution.</p><p>• Research and address client inquiries regarding billing discrepancies or issues in a timely manner.</p><p>• Develop and implement new billing formats tailored to client needs and firm objectives.</p><p>• Prepare and manage electronic billing submissions, while maintaining the eBilling hub to ensure smooth operations.</p><p><br></p><p><br></p><p> All interested candidates in this Client Account Coordinator and other full-time permanent opportunities across the D.C. area please send your resume to Justin Decker via LinkedIn. </p><p> </p><p><br></p>
<p>A busy and compassionate medical facility in Oceanside is seeking a Receptionist who’s bilingual in Spanish and excels at managing phones, scheduling, and patient interactions. This role is perfect for someone who enjoys helping others, keeps things organized, and can juggle multiple tasks with grace.</p><p><br></p><p><strong><u>💼 What You’ll Be Doing:</u></strong></p><ul><li>Answer high-volume phone calls and route them appropriately.</li><li>Schedule patient appointments and manage provider calendars.</li><li>Greet patients and visitors with professionalism and warmth.</li><li>Verify insurance and assist with intake forms.</li><li>Maintain a clean and organized front desk and waiting area.</li><li>Communicate clearly with both English and Spanish-speaking patients.</li></ul>
<p><br></p><p> Job Hours of operation 7:30am-8:00pm central time </p><p> Job Schedule-Some Saturday hours may be required. </p><p> Job Schedule-five days on site. </p><p> TEMP TO PERM </p><p> bilingual is a plus but not required </p><p> Job Hours-40 hours </p><p> Interview process- 1 Interview - Onsite/WEBEX </p><p><br></p><p>A top tier insurance company is seeking a Producer Service Representative to join our fast-paced high energy growing company. We are proud of our tradition of success in the insurance industry of over 90 years. Come join our team of hard-working talented professionals! </p><p><br></p><p> JOB SUMMARY </p><p> The Producer Service Center Representative is responsible for addressing escalated customer service concerns inquiries and activities. The Producer Service Center Representative is responsible for handling specific call types and completing the requests in accordance with departmental guidelines and procedures. As a Producer Service Center Representative he/she is responsible for creating a positive customer experience through professionalism amicability and knowledge of the company products and systems. </p><p><br></p><p> RESPONSIBILITIES </p><p> - Demonstrate consistent good quality and performance results. </p><p> - Provide consistent service that is customer focused and professional. </p><p> - Supporting Field Sales agents with insurance product information </p><p> - Assist with basic technical troubleshooting </p><p> - Be able confident and capable to handle all new business underwriting claim and compensation situations. </p><p> - Learn soft skills while communicating with customers </p><p> - Focus on customers' needs and develops a customer centric approach in servicing customers needs. </p><p> - Consistently meets or exceeds expectations for departmental standards related to quality average handle time auxiliary time after call work customer satisfaction and other KPIs. </p><p> - Exhibits and practices the Organizations Common Purposes and Shared Traits. Understands organizational objectives supports process improvements and provides feedback to leadership. </p><p> - Learn all policy product lines all procedures for the core and worksite calls. </p><p> - Provides support for business partners as needed. </p><p> - Represents the company tenants: Personal Connection Empathy Problem-Solving and Ownership. </p><p><br></p><p> </p><p> </p>
We are looking for a dedicated Customer Service Representative to join our team on a contract basis in Salt Lake City, Utah. In this role, you will play a vital part in ensuring customer satisfaction by addressing inquiries, resolving issues, and maintaining seamless communication. If you excel in a fast-paced environment and have a passion for delivering outstanding service, we encourage you to apply.<br><br>Responsibilities:<br>• Handle incoming calls from customers, providing accurate information and resolving inquiries efficiently.<br>• Process orders and ensure data entry is completed accurately and in a timely manner.<br>• Respond to both inbound and outbound calls with professionalism and empathy.<br>• Maintain detailed records of customer interactions and transactions for reference and reporting.<br>• Collaborate with team members to address customer concerns and escalate complex issues when necessary.<br>• Deliver exceptional service by adhering to company guidelines and upholding the highest standards of communication.<br>• Monitor and follow up on customer requests to ensure resolution and satisfaction.<br>• Stay informed about company policies, procedures, and updates to provide consistent and accurate information.<br>• Assist in improving customer service processes by providing feedback and identifying areas for enhancement.
<p>Precision meets productivity. A fast-paced company in San Marcos is looking for a Data Entry Specialist who can keep their systems sharp and their records spotless. If you love working behind the scenes, thrive on accuracy, and enjoy turning chaos into order, this role is for you.</p><p><br></p><p><strong><u>What You’ll Be Doing:</u></strong></p><ul><li>Enter and update data into internal systems with speed and accuracy.</li><li>Review documents for completeness and correct errors in data entries.</li><li>Maintain organized digital and physical filing systems.</li><li>Assist with reporting and administrative tasks as needed.</li><li>Collaborate with other departments to ensure data consistency.</li></ul>
We are looking for a dedicated Sr. Customer Service Representative to join our team in Monroe, Ohio. In this Contract-to-permanent position, you will play a pivotal role in delivering exceptional service to our customers while managing a range of inquiries, orders, and complaints. This opportunity is ideal for someone who thrives in a fast-paced manufacturing environment and is committed to exceeding performance expectations.<br><br>Responsibilities:<br>• Process purchase orders and lease requests across the full range of products and services offered by the company.<br>• Respond to customer inquiries with expert knowledge of products and services, utilizing appropriate internal resources.<br>• Collaborate with internal departments to ensure seamless management of customer orders, lease requests, and inquiries from initiation to completion.<br>• Take ownership of resolving assigned complaints and incidents, engaging all necessary internal teams to achieve full resolution.<br>• Meet or exceed established Key Performance Indicator (KPI) targets to contribute to overall team success.<br>• Participate in training programs to maintain and enhance skills required for the role.<br>• Provide end-to-end customer support to ensure a positive experience and satisfaction.<br>• Utilize Windows PC systems effectively to manage customer data and interactions.<br>• Demonstrate superior customer service skills in all interactions, whether direct or through call center channels.
We are looking for a motivated Customer Service Representative to join our team in Fayetteville, Arkansas. This is a Contract-to-Permanent position that offers opportunities for growth and development within the company. You will play a pivotal role in delivering outstanding service to clients while working in a fast-paced, onsite call center environment.<br><br>Responsibilities:<br>• Document client inquiries by accurately creating cases within the case management system.<br>• Monitor and maintain a daily productivity log to identify areas of strength and improvement.<br>• Engage in special projects, including site testing and client support initiatives, under the direction of leadership.<br>• Make outbound calls to clients to address complex issues requiring additional communication and resolution.<br>• Adapt to evolving processes, policies, and procedures as determined by leadership.<br>• Deliver exceptional customer service by addressing inquiries with empathy and professionalism.<br>• Effectively prioritize tasks and manage multiple responsibilities in a dynamic setting.<br>• Uphold confidentiality standards and ensure compliance with company policies during all interactions.<br>• Maintain punctuality and excellent attendance to support team goals and ensure seamless operations.
<p>On behalf of our client we are looking for a Front Desk Coordinator to join their team in Frankfort, Illinois. This role is essential in providing administrative support and ensuring smooth day-to-day operations. The ideal candidate will excel in customer service, organization, and multitasking in a fast-paced environment.</p><p><br></p><p>Compensation: $20-$25 an hour </p><p>Benefits: Medical, Dental, Vision, 401k, PTO</p><p>Hours of operations are flexible </p><p><br></p><p>Responsibilities:</p><p>• Manage filing systems, and organize digital records.</p><p>• Respond to client inquiries about forms, deadlines, and procedures.</p><p>• Develop and refine communication materials, including templates, worksheets, and formal letters.</p><p>• Prepare and distribute documentation.</p><p>• Assist tax office staff with administrative tasks.</p><p>• Greeting visitors and managing front desk activities.</p><p>• Schedule and manage appointments.</p>
<p><strong>About the Firm</strong></p><p>Founded in 2012, the firm operates at the intersection of wealth strategy, portfolio management, family office services, and financial operations. Unlike traditional multi-family offices, this team builds deep, tailored relationships with a limited number of ultra-wealthy clients, offering direct investment access, proprietary after-tax planning, and operational infrastructure. The firm’s culture emphasizes collaboration, customization, and long-term impact.</p><p><br></p><p><strong>Position Overview</strong></p><p>The <strong>Client Services Associate</strong> will support all operational aspects of client service, including onboarding, investment reporting, and financial administration. This role sits between junior support staff and senior client-facing directors, offering a unique opportunity to grow into a leadership position while shaping internal processes and contributing to the firm’s continued scalability.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Own the end-to-end client experience across onboarding, subscriptions/redemptions, money movements, and reporting.</li><li>Coordinate wires, funding requests, and operational workflows for family office clients.</li><li>Support philanthropic operations for client-run foundations.</li><li>Monitor and assist with tax-related workflows and liaise with external accountants.</li><li>Review and approve investment performance reports.</li><li>Maintain CRM systems and organize client documentation for intuitive team access.</li><li>Partner with senior client service leaders to execute strategic initiatives.</li></ul><p><strong>Excited about this opportunity?</strong> Apply today and send your resume via LinkedIn to <strong>Jonathan Christian (JC) del Rosario</strong> — I’d love to connect!</p>
<p>The Robert Half Healthcare Practice is working with a healthcare organization in the Indianapolis area to add a <strong>Medical Charge Entry Specialist </strong>to their team. This will be a fully onsite position. </p><p><br></p><p><strong>Hours: </strong>Monday - Friday 8am - 5pm</p><p><br></p><p><strong>Responsibilities for the position include the following:</strong></p><ul><li><strong>Accurate Charge Entry:</strong> Precisely input physician charges into the billing system.</li><li><strong>Coding Expertise:</strong> Maintain up-to-date knowledge of all procedural and diagnostic codes (CPT, ICD-10, etc.), correctly identify appropriate codes, and educate staff on proper coding practices when errors occur.</li><li><strong>Coding Issue Resolution:</strong> Collaborate with staff to resolve coding discrepancies and associated billing problems.</li><li><strong>Daily Charge Balancing:</strong> Reconcile and balance charges on a daily basis to ensure accuracy.</li><li><strong>Payment Posting:</strong> Accurately post payments collected by the office or department.</li><li><strong>Confidentiality:</strong> Uphold strict confidentiality of all patient and financial information.</li></ul>
<p>Are you passionate about delivering exceptional service while supporting employees at every level? Do you thrive in fast-paced environments, where you can leverage your technical savvy and interpersonal skills? Join us as an <strong>HR Contact Specialist</strong> and play a critical role in assisting employees and leaders across multiple business units with their HR inquiries!</p><p><strong>Position Overview:</strong></p><p>As an <strong>HR Contact Specialist</strong>, you will be the first point of contact for internal and external employees, managers, leaders, retirees, applicants, and third-party vendors. You will handle inquiries via phone, chat, email, and online portals while following established policies and procedures specific to various business units. Your ability to adapt, multitask, and navigate multiple systems will be vital in ensuring inquiries and issues are resolved efficiently and accurately.</p><p><strong>Key Responsibilities:</strong></p><ul><li><strong>Support and Resolve HR Inquiries:</strong> Provide guidance related to payroll, benefits, FMLA, LOA, time-off, W2 information, tax details, and more for internal and external stakeholders.</li><li><strong>Utilize ServiceNow for Case Management:</strong> Track intake and requests while ensuring proper documentation and adherence to HR protocols.</li><li><strong>Understand and Apply Policies:</strong> Respond to inquiries specific to individual business units—using relevant policies and procedures.</li><li><strong>System Navigation:</strong> Leverage multiple tools such as CRM, Workday, ServiceNow, SharePoint, etc. to efficiently retrieve necessary information and process requests.</li><li><strong>Escalation:</strong> Identify cases requiring exception handling or policy interpretation and escalate them appropriately to achieve effective resolutions.</li><li><strong>Continuous Feedback:</strong> Share insights into employee experiences to drive improvements in service quality and streamline processes.</li></ul><p><br></p>
<p>We are looking for a detail-oriented Service Coordinator to join our team in Roseville, California. In this long-term contract role, you will play a critical part in ensuring the efficient scheduling, dispatching, and coordination of service requests while maintaining high standards of professionalism. This position requires strong organizational skills and the ability to manage resources effectively.</p><p><strong>** For immediate consideration, apply and contact Julian Sanchez on LinkedIn **</strong></p><p>Responsibilities:</p><p>• Respond promptly to customer inquiries and triage service calls to determine the appropriate course of action.</p><p>• Schedule and assign service requests to technicians, ensuring efficient resource allocation.</p><p>• Oversee the lifecycle of service orders, including creation, updates, completion, and invoicing.</p><p>• Monitor and track service orders to ensure timely resolution and quality service delivery.</p><p>• Reconcile monthly reports and maintain accurate records of service activities.</p><p>• Collaborate closely with Procurement Specialists to support resource planning and project coordination.</p><p>• Uphold company values by demonstrating professionalism and excellent conduct in all interactions.</p><p>• Utilize technology platforms like Microsoft 365 and CRM systems to streamline processes and enhance efficiency.</p><p>• Perform additional service coordination duties as assigned to support the team.</p>
We are looking for a dedicated and personable Customer Service Representative to support a local government entity in Richmond, Virginia. In this Contract position, you will play a vital role in delivering exceptional service, addressing inquiries, and ensuring smooth interactions between constituents and government services. This opportunity allows you to contribute to a community-focused organization committed to transparency and excellence.<br><br>Responsibilities:<br>• Respond to inquiries, concerns, and requests related to government services, programs, and policies in a timely and detail-oriented manner.<br>• Provide guidance to constituents in navigating government processes and procedures, ensuring their needs are met efficiently.<br>• Collaborate with internal departments to gather accurate information and deliver prompt responses to customer inquiries.<br>• Maintain a thorough understanding of local government services, initiatives, and policies to effectively assist constituents.<br>• Handle sensitive information with a high level of confidentiality and discretion.<br>• Perform accurate data entry tasks to document interactions and maintain records.<br>• Direct guests and visitors to appropriate resources or departments as needed.<br>• Adapt to occasional evening or weekend shifts to meet the demands of the role.<br>• Utilize computer software and systems to manage customer interactions and track service requests.
<p>We are looking for a Customer Service Advisor to join our team in Graysville, Alabama. In this role, you will serve as the key liaison between customers and the service team, ensuring smooth communication and a high level of client satisfaction. This is a Contract to permanent position within the transport industry, offering an excellent opportunity to grow and develop your skills.</p><p><br></p><p>Responsibilities:</p><p>• Act as the primary point of contact between customers and the service team, facilitating clear communication.</p><p>• Schedule service appointments and coordinate with customers to confirm details.</p><p>• Provide accurate pricing information and prepare detailed service orders.</p><p>• Promote additional services to customers based on their needs and vehicle requirements.</p><p>• Utilize Microsoft Office and other software to manage repair orders and maintain customer records.</p><p>• Ensure follow-up with customers regarding service updates and inquiries.</p><p>• Handle multiple tasks efficiently in a fast-paced environment.</p><p>• Maintain a welcoming and detail-oriented demeanor while addressing customer concerns.</p><p>• Support administrative tasks to streamline service operations.</p>
We are looking for a dedicated and customer-oriented Customer Service Representative to join our team in Bentonville, Arkansas. In this long-term contract role, you will play a key part in providing exceptional support to employees and clients during our benefits administration period. This is an excellent opportunity to make a meaningful impact by helping individuals navigate their health, retirement, and other benefit options.<br><br>Responsibilities:<br>• Deliver accurate and up-to-date information regarding benefit plans, including options, eligibility, enrollment, and claims processes.<br>• Guide employees through the use of benefit portals and assist with completing enrollment documentation.<br>• Investigate and resolve customer inquiries promptly and professionally, ensuring a positive experience.<br>• Maintain thorough and precise records of customer interactions and resolutions within the system.<br>• Collaborate with internal teams to address and resolve complex issues effectively.<br>• Uphold the confidentiality and security of sensitive employee and benefits-related information.
<p>We are seeking a Customer Service Representative for our location in XXXXX, Virginia. This role will be based in the payment processing department of our organization, working on-site from Monday to Friday. The position offers a contract employment opportunity and involves a variety of tasks centered around customer service, collections, and data entry. If you are looking to get your foot in the door with a great company this is the opportunity for you.</p><p>Responsibilities:</p><p><br></p><p>• Efficiently handle customer inquiries and resolve issues.</p><p>• Process customer credit applications with precision.</p><p>• Update and maintain accurate customer credit records.</p><p>• Monitor customer accounts and take appropriate actions.</p><p>• Follow up with customers regarding past due payments through phone calls and emails.</p><p>• Send reminders to customers about delinquent payments via email, voicemail, and mail.</p><p>• Perform data entry tasks to update customer accounts.</p><p>• Collaborate with the mortgage division, applying prior collections or banking experience as needed.</p><p>• Handle multiple phone calls in a fast-paced environment while maintaining attention to detail.</p><p>• Utilize Office suite effectively and demonstrate a willingness to learn new processes and systems.</p><p><br></p>
We are looking for a compassionate and meticulous Call Center Specialist to join our team on a Contract to Permanent basis in Springfield, Vermont. In this role, you will serve as the first point of contact for individuals seeking assistance, helping them connect with vital resources and services. This position requires strong communication skills, the ability to handle sensitive situations with empathy, and a commitment to providing excellent support to clients.<br><br>Responsibilities:<br>• Respond to incoming calls and connect individuals to the appropriate programs or services.<br>• Assist clients with completing applications for housing, food, or fuel assistance.<br>• Communicate empathetically with individuals who may be in crisis or facing challenging circumstances.<br>• Accurately input and manage client data within internal systems.<br>• Collaborate with caseworkers and program staff to ensure timely and effective client support.<br>• Perform administrative tasks such as data entry, documentation, and follow-up communications.<br>• Maintain confidentiality and uphold the organization’s values of dignity and respect for all clients.<br>• Provide clear and precise communication while addressing client concerns and inquiries.
<p> Robert Half is seeking a <strong>Bilingual Spanish Call Center Specialist</strong> to support a help-line for our client. This role is vital for providing consistent, empathetic, and efficient service to callers, ensuring their needs are met promptly and professionally.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Provide outstanding customer service to callers in both Spanish and English, maintaining professionalism and empathy at all times.</li><li>Assist inbound callers with inquiries, troubleshooting requests, and resolving issues according to defined protocols.</li><li>Accurately document interactions and maintain records in a help desk or call management system.</li><li>Deliver accurate information about services, policies, or procedures, tailoring responses to fit the needs of diverse callers.</li><li>Escalate complex issues or emergencies to appropriate personnel for further resolution.</li><li>Collaborate with team members across shifts to ensure seamless handoff and continuity of care for active cases.</li><li>Stay informed of updates or changes in company procedures to provide accurate, up-to-date information to callers.</li><li>Adhere to performance metrics, including response time, call quality, and issue resolution rates.</li></ul><p><br></p>
<p>Responsibilities:</p><p>• Deliver exceptional customer service by addressing inquiries, resolving complaints, and managing claims in line with legal regulations.</p><p>• Support sales and promotional activities by coordinating communication and installations with customers.</p><p>• Develop and implement initiatives to proactively inform and educate customers about products and services.</p><p>• Analyze customer feedback and surveys to identify areas for improvement and create actionable plans.</p><p>• Follow established procedures and guidelines to ensure consistency in decision-making and task execution.</p><p>• Maintain accurate records of customer interactions and claims to support efficient resolution and reporting.</p><p>• Collaborate with internal teams to enhance customer satisfaction and streamline processes.</p><p>• Provide training and guidance to customers on product usage and service options.</p><p>• Ensure compliance with consumer laws and company policies in all interactions.</p><p>• Assist in planning and executing customer-focused strategies to drive engagement and loyalty.</p>
We are looking for a dedicated Customer Service Representative to join our nonprofit organization in Fort Wayne, Indiana. In this long-term contract position, you will play a vital role in assisting families by determining eligibility for various programs, providing advocacy services, and fostering a welcoming environment for clients and colleagues. This opportunity is ideal for someone passionate about community support and outreach, with strong communication and organizational skills.<br><br>Responsibilities:<br>• Assess client needs and determine eligibility for Brightpoint programs, ensuring compliance with all relevant guidelines and regulations.<br>• Enroll families into assistance programs while maintaining high standards of quality and accuracy.<br>• Serve as a representative of Brightpoint at county events and inter-agency meetings, promoting the organization’s values and services.<br>• Coordinate with other departments to maximize benefits and support for families.<br>• Provide referrals and advocacy services to clients, connecting them with relevant human service organizations and resources.<br>• Actively participate in staff meetings, improvement processes, and opportunities for growth and development.<br>• Adhere to organizational policies, fiscal procedures, and workplace standards.<br>• Meet annual appointment and program completion targets as set by management.<br>• Handle administrative tasks and maintain organized records to support program operations.<br>• Perform additional duties as assigned by leadership staff.
