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148 results for Desktop Support Specialist jobs
- Sand Springs, OK
- onsite
- Temporary to Hire
- 23 - 28 USD / Hourly
- We are looking for a customer-focused Customer Experience Specialist to join an onsite team in Oklahoma. This contract opportunity with permanent potential is ideal for someone who can confidently manage customer relationships, solve complex service concerns, and keep order-related communication accurate and timely. The role works closely with internal partners to improve the overall client experience while supporting a fast-moving service environment.<br><br>Responsibilities:<br>• Manage a portfolio of customer accounts and act as a primary point of contact for service needs, order support, and account-related questions.<br>• Provide clear updates on pricing, delivery timing, product availability, and order progress to ensure customers remain well informed.<br>• Review incoming orders for pricing accuracy and maintain complete, organized records within company systems.<br>• Address incoming calls and messages, answer routine questions, and direct specialized requests to the appropriate internal teams.<br>• Resolve elevated customer concerns by coordinating with departments such as operations, sales, procurement, and related business partners.<br>• Contribute to service improvements by helping carry out updated procedures, customer experience initiatives, and workflow enhancements.<br>• Recognize opportunities to strengthen customer orders through thoughtful product suggestions or by combining related requests when appropriate.<br>• Build and maintain strong knowledge of products, service processes, and internal platforms to support accurate guidance and issue resolution.<br>• Participate in team quality reviews and recurring meetings to support service consistency and ongoing performance improvement.
- 2026-11-13T00:00:00Z
- Salt Lake City, UT
- onsite
- Temporary to Hire
- 16 - 18 USD / Hourly
- <p>We are looking for a Customer Experience Specialist to support clients in Salt Lake City, Utah. This contract-to-permanent position is ideal for someone who is comfortable managing a high volume of inbound calls while keeping case-related information organized and up to date. The right candidate will bring a customer-first mindset, strong written communication skills, and the ability to navigate multiple browser-based systems efficiently.</p><p><br></p><p>Responsibilities:</p><p>• Answer inbound calls from clients and related parties, providing attentive and empathetic support throughout each interaction.</p><p>• Document call details carefully and update case-related records with accurate and timely information.</p><p>• Assist law firm teams with administrative tasks connected to active matters, ensuring information is organized and accessible.</p><p>• Respond to email inquiries clearly and promptly while maintaining a high standard of customer care.</p><p>• Use multiple web-based platforms and browser windows at the same time to research information and complete daily tasks efficiently.</p><p>• Troubleshoot basic connectivity or access issues when they affect communication or workflow, escalating when needed.</p><p>• Maintain confidentiality when handling sensitive legal and client information.</p><p>• Coordinate follow-up actions so questions, requests, and case updates are addressed in a timely manner.</p>
- 2026-11-12T00:00:00Z
- West Chicago, IL
- onsite
- Temporary to Hire
- 21.85 - 25.3 USD / Hourly
- <p>We are looking for a Customer Experience Specialist to support clients and coordinate project-related activities for a construction-focused business in West Chicago, Illinois. This contract position with the potential to become permanent is ideal for someone who combines strong customer service skills with the ability to stay organized, communicate clearly, and manage multiple priorities in a fast-paced office environment. The right candidate will help customers with orders, documentation, and delivery coordination while contributing to a smooth and detail-focused client experience.</p><p><br></p><p>Responsibilities:</p><p>• Serve as a primary point of contact for customers by responding to questions, resolving service issues, and providing timely updates on orders and project needs.</p><p>• Coordinate delivery schedules with internal teams and customers to help ensure materials arrive accurately and on time.</p><p>• Prepare, review, and send drawing packages, submittals, and related project documents to customers with close attention to detail.</p><p>• Enter and maintain records of document activity, customer interactions, and project updates in company systems.</p><p>• Support project coordination tasks by tracking milestones, following up on outstanding items, and helping move work forward efficiently.</p><p>• Review drawings and dimensions when needed to better understand customer requirements and assist with order or project-related questions.</p><p>• Troubleshoot customer concerns by identifying the issue, gathering the right information, and escalating matters appropriately when necessary.</p><p>• Use email, phone, and computer-based tools to manage communication across multiple customer accounts and internal contacts.</p><p><br></p><p><br></p>
- 2026-11-11T00:00:00Z
- Seattle, WA
- onsite
- Temporary / Contract
- 23.75 - 25 USD / Hourly
- We are looking for a Customer Experience Specialist to join our seasonal holiday team in Seattle, Washington. This Contract position is ideal for someone who thrives in a fast-moving customer support setting and enjoys creating positive experiences through thoughtful, responsive service. The person in this role will assist customers across multiple channels, resolve inquiries with care, and contribute to a collaborative team environment during a high-demand season.<br><br>Responsibilities:<br>• Manage a large volume of customer contacts each day while maintaining accuracy, professionalism, and a customer-focused approach.<br>• Handle order requests, product exchanges, and return transactions in accordance with established service guidelines and company policies.<br>• Document customer concerns and feedback thoroughly, and route more complex matters to the appropriate team for further resolution.<br>• Provide clear and courteous support through phone and email interactions so customers feel heard, informed, and supported.<br>• Use multiple browser windows and internal tools efficiently to research issues and complete service tasks in a timely manner.<br>• Partner with team members to foster a positive, helpful, and solutions-driven atmosphere throughout the holiday season.<br>• Troubleshoot common customer connectivity concerns and guide users toward practical next steps when issues arise.
- 2026-11-13T00:00:00Z
- Lake Oswego, OR
- onsite
- Permanent / Full Time
- 60000 - 68000 USD / Yearly
- <p>Charlie Gilmur with Robert Half is searching for a Customer Experience Specialist to deliver responsive, high-quality support for customers in Lake Oswego, Oregon. This role focuses on building strong relationships through thoughtful communication, efficient issue resolution, and consistent follow-through. The ideal candidate is organized, detail-oriented, and comfortable coordinating with multiple internal teams to create a positive customer experience.</p><p><br></p><p>Responsibilities:</p><p>• Build lasting customer relationships by anticipating needs, providing practical solutions, and following through after each interaction.</p><p>• Manage return merchandise authorizations with accuracy, ensuring requests are documented and completed in a timely manner.</p><p>• Support customers throughout warranty-related inquiries by explaining next steps clearly and keeping cases moving toward resolution.</p><p>• Monitor open warranty matters and maintain consistent communication until each issue is fully addressed.</p><p>• Partner with teams across operations, warehouse, and sales to resolve concerns smoothly and maintain service continuity.</p><p>• Identify recurring customer themes and relay actionable insights to leadership to help improve products and service processes.</p><p>• Handle a high volume of customer requests while maintaining careful attention to quality, detail, and response accuracy.</p><p>• Balance efficiency with a supportive approach so customers feel heard while service standards and response times are met.</p><p>• Take ownership of service outcomes by addressing errors professionally and contributing to ongoing improvements in the customer experience.</p><p><br></p><p>Please reach out to Charlie Gilmur with Robert Half to review this position. Job Order: 03600-0013542648</p>
- 2026-11-14T00:00:00Z
- Monroe, NC
- onsite
- Temporary to Hire
- 40 - 55 USD / Hourly
- <p>We are looking for a Medical Products Technical Support Engineer to join a wholesale distribution organization in Monroe, North Carolina on a contract basis with the potential for a permanent position. In this role, you will act as a key technical contact for escalated support needs, helping customers understand product usage, resolve application-related issues, and improve their overall service experience. This position works closely with internal teams to address complex concerns, support investigations, and deliver knowledgeable guidance to hospitals, laboratories, distributors, and other end users.</p><p><br></p><p>Responsibilities:</p><p>• Manage advanced support requests related to product performance, usage questions, and application troubleshooting for customers and internal partners.</p><p>• Provide clear technical guidance to users with different levels of experience, ensuring proper product use and effective issue resolution.</p><p>• Build strong working knowledge of product lines, including functionality, practical applications, limitations, and recommended usage practices.</p><p>• Partner with Quality, Marketing, Customer Service, and Help Desk teams to investigate escalated cases and coordinate timely resolutions.</p><p>• Contribute to complaint review activities by gathering details, documenting findings, and supporting root cause and corrective action efforts.</p><p>• Deliver follow-up communication to customers to confirm resolution, reinforce best practices, and maintain a high standard of support.</p><p>• Assist with customer onboarding, product education, and training efforts for healthcare, laboratory, and distribution-based accounts.</p><p>• Escalate critical concerns when needed and support occasional onsite visits when additional technical assistance is required.</p><p>• Work within business platforms and support tools, including environments such as Salesforce or similar service systems, to track issues and maintain accurate records.</p>
- 2026-11-11T00:00:00Z
- Mountain View, CA
- onsite
- Temporary / Contract
- 23 - 27 USD / Hourly
- <p><br></p><p><strong>What You'll Do</strong></p><ul><li>Greet and assist visitors, clients, and employees</li><li>Manage incoming calls, emails, and front desk inquiries</li><li>Coordinate conference rooms, meetings, and office logistics</li><li>Handle mail, packages, and office supplies</li><li>Support workplace events and day-to-day office operations</li><li>Maintain a polished, organized, and guest-ready office</li></ul>
- 2026-11-06T00:00:00Z
- Annapolis, MD
- onsite
- Temporary / Contract
- 24 - 28 USD / Hourly
- <p><strong><u>Due to the nature of this government-supported program, candidates must be U.S. Citizens and able to meet all contract requirements.</u></strong></p><p><br></p><p><strong>Incident Manager II (Network Operations Center) - Day Shift</strong></p><p><strong>Location:</strong> Onsite</p><p><strong>Schedule:</strong> Day Shift, 7:00 AM - 3:30 PM EST</p><p><strong>Employment Type:</strong> Contract</p><p><strong>Work Environment:</strong> 24/7/365 Network Operations Center</p><p><strong>Overview</strong></p><p>We are seeking an experienced <strong>Incident Manager II</strong> to support a fast-paced Network Operations Center (NOC) environment. This role is responsible for monitoring and managing incidents impacting critical network infrastructure, diagnosing system and network issues, coordinating restoration efforts, and providing technical support to customers and internal stakeholders.</p><p>The ideal candidate will have a strong networking background, experience troubleshooting Cisco network environments, and the ability to work effectively in a mission-critical operational setting.</p><p><strong>Key Responsibilities</strong></p><ul><li>Monitor network management systems and respond to service-impacting incidents.</li><li>Coordinate with telecommunications providers to drive service restoration efforts.</li><li>Track and document incidents accurately within incident management systems.</li><li>Troubleshoot network and system issues and resolve or escalate as appropriate.</li><li>Support high-availability IP networks, messaging systems, and air-to-ground communication platforms.</li><li>Analyze operational issues and provide customers with timely guidance and resolution recommendations.</li><li>Collaborate with senior team members to resolve moderate to complex incidents.</li><li>Monitor system performance and proactively identify potential issues.</li><li>Participate in network design, deployment, configuration, and maintenance activities.</li><li>Develop process improvements and tools to enhance operational efficiency.</li><li>Maintain detailed and accurate documentation while working in a high-volume environment.</li><li>Support a 24/7 operations center environment, including occasional weekends and holidays.</li></ul><p>Training & Development</p><p>This role offers structured cross-training across multiple operational disciplines, including:</p><ul><li><strong>Transport Operations</strong> - Monitoring network infrastructure including routers, switches, firewalls, and circuits.</li><li><strong>Data Communications Operations</strong> - Monitoring systems that enable air-to-ground data communications.</li><li><strong>Application Operations</strong> - Monitoring critical messaging and communication platforms supporting large-scale network operations.</li></ul><p>Training typically occurs over a 4-6 month period and provides exposure to multiple NOC functions.</p>
- 2026-11-11T00:00:00Z
- Menlo Park, CA
- onsite
- Temporary / Contract
- 35 - 50 USD / Hourly
- <p><br></p><p><br></p><p>We're looking for a proactive, hospitality-minded <strong>Workplace Specialist</strong> to help create an exceptional office experience in a fast-growing startup. This role is perfect for someone who enjoys wearing multiple hats, solving problems, and building a workplace where employees feel supported, engaged, and excited to come to work. #TECHCOMPANY</p><p><br></p><p><strong>What You'll Do</strong></p><ul><li>Own day-to-day workplace operations and ensure the office runs smoothly</li><li>Deliver a best-in-class employee and guest experience</li><li>Coordinate office logistics, conference rooms, vendors, and workplace services</li><li>Manage office inventory, supplies, food and beverage programs, and deliveries</li><li>Support onboarding, employee events, team gatherings, and culture initiatives</li><li>Partner with facilities, IT, and cross-functional teams on workplace projects</li><li>Identify opportunities to improve processes and enhance the employee experience</li></ul>
- 2026-11-06T00:00:00Z
- Green Bay, WI
- onsite
- Permanent / Full Time
- 100000 - 130000 USD / Yearly
- <p>Robert Half is partnering with a company in the Green Bay area to help them hire an experienced IT Service Desk Manager. Technology is a critical part of the business, and this position plays a key role in making sure employees have reliable, secure, and well-supported systems to do their jobs. This person will lead the team responsible for end-user technology and support services while also driving infrastructure initiatives, operational improvements, and long-term technology planning.</p><p><br></p><p>The role is a blend of people leadership, service delivery, project ownership, and infrastructure oversight. Success comes from building a strong team, maintaining high service levels, and identifying opportunities to improve both technology and processes across the organization.</p><p><br></p><p><strong>Responsibilities</strong></p><p>You'll oversee the day-to-day delivery of IT support services, ensuring issues are resolved efficiently and escalations receive appropriate attention. You'll help establish priorities for the team, monitor performance, and create an environment focused on accountability, collaboration, and continuous improvement.</p><p><br></p><p>You'll also help guide infrastructure decisions and technology investments, balancing operational needs with long-term strategy. This includes evaluating new solutions, managing vendor relationships, participating in budgeting activities, and helping leadership make informed technology decisions.</p><p><br></p><p>Project work is a significant part of the position. You'll partner with stakeholders to evaluate requests, prioritize initiatives, and move projects from planning through implementation. This includes participating in business continuity and disaster recovery efforts, technology lifecycle planning, and broader infrastructure initiatives.</p><p><br></p><p>In addition, you'll work closely with teams across the business to improve processes, strengthen service delivery, and ensure IT remains aligned with organizational goals.</p>
- 2026-10-23T00:00:00Z
- Kettering, OH
- onsite
- Temporary to Hire
- 0 - 0 USD / Yearly
- <p>We are looking for a PC Technician to support a large-scale device refresh initiative. This contract opportunity with potential for a permanent role is ideal for someone who enjoys hands-on technical work, organized deployment activity, and solving workstation issues in a fast-paced environment. The position will focus on preparing, upgrading, and deploying devices across multiple facilities while helping ensure staff have properly configured equipment for daily operations.</p><p><br></p><p>Responsibilities:</p><p>• Prepare and install workstation setups at assigned facilities, ensuring each area is ready for device deployment and end-user use.</p><p>• Upgrade existing computers from Windows 10 to Windows 11 and perform imaging tasks for legacy hardware that will remain in service.</p><p>• Replace or redeploy non-clinical equipment based on provided asset guidance, including determining which devices should be retained, reassigned, or removed from use.</p><p>• Configure clinical workstations and laptops as thin clients by installing IGEL and supporting desktop virtualization standards across applicable devices.</p><p>• Apply accurate device naming conventions and verify asset information so equipment is properly identified within organizational systems.</p><p>• Assist with basic peripheral connectivity such as monitors, keyboards, mice, and other plug-and-play components during workstation deployment.</p><p>• Evaluate hardware placement needs and make practical recommendations on where older and newer devices should be allocated between clinical and non-clinical environments.</p><p>• Support daily rollout coordination by reviewing upcoming device schedules, confirming deployment readiness, and helping maintain progress against project timelines.</p><p>• Provide team lead support when needed by guiding workflow, organizing next-day priorities, and helping ensure deployment activities are completed efficiently</p>
- 2026-11-02T00:00:00Z
- Bridgeview, IL
- onsite
- Temporary / Contract
- 22.8 - 26.4 USD / Hourly
- We are looking for a PC Technician to support day-to-day technology needs for a manufacturing environment in Bridgeview, Illinois. This Contract position focuses on maintaining computer hardware, resolving technical issues, and helping employees stay productive with reliable workstation support. The ideal candidate is comfortable handling basic troubleshooting tasks, setting up equipment, and providing responsive on-site assistance in a fast-paced setting.<br><br>Responsibilities:<br>• Install, configure, and prepare desktop and laptop systems for employee use across the facility.<br>• Diagnose and resolve routine hardware, software, and peripheral issues in a timely manner.<br>• Provide on-site technical support to end users and answer basic computer-related questions.<br>• Set up, replace, and test components such as monitors, keyboards, printers, and other workstation equipment.<br>• Maintain accurate records of service requests, device updates, and completed support activities.<br>• Assist with workstation moves, equipment deployments, and other hands-on IT support tasks as needed.
- 2026-11-10T00:00:00Z
- Nashville, TN
- onsite
- Temporary / Contract
- 19 - 21 USD / Hourly
- <p>Robert Half is currently seeking a Contract PC Technician to join our client's IT support team. As a Contract PC Technician, you will be responsible for providing essential technical support, maintaining desktop systems, and ensuring the efficient operation of PCs within the organization. This is a contract position that offers an exciting opportunity to work with a respected company.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ol><li><strong>Hardware Support:</strong> Install, configure, and troubleshoot desktop computers, laptops, and peripherals (e.g., printers, monitors) to ensure they function correctly.</li><li><strong>Software Installation:</strong> Install, update, and maintain software applications, operating systems, and security patches on desktop systems.</li><li><strong>Technical Support:</strong> Provide technical assistance to end-users, diagnosing and resolving hardware and software issues in a timely manner.</li><li><strong>Hardware Maintenance:</strong> Perform hardware upgrades, repairs, and preventive maintenance on PCs, ensuring optimal performance and reliability.</li><li><strong>Inventory Management:</strong> Maintain accurate records of PC hardware and software assets, including tracking and procurement of new equipment as needed.</li><li><strong>User Training:</strong> Assist end-users in understanding and using software applications and provide guidance on best practices for PC usage.</li><li><strong>Documentation:</strong> Maintain detailed records of support requests, resolutions, and common issues for future reference.</li><li><strong>Security Compliance:</strong> Ensure that PCs are in compliance with security policies, including antivirus and system security updates.</li></ol><p><br></p>
- 2026-11-03T00:00:00Z
- Lombard, IL
- onsite
- Temporary / Contract
- 23.75 - 27.5 USD / Hourly
- We are looking for a dependable L2 Service Desk Analyst to support employees with a wide range of day-to-day technology needs in Illinois. This long-term contract position is ideal for someone who enjoys solving technical problems, delivering responsive service, and working directly with users across the business. The role calls for a hands-on, detail-oriented support specialist who can manage issues independently while maintaining a customer-focused approach.<br><br>Responsibilities:<br>• Handle escalated end-user incidents and service requests, driving issues through resolution with clear follow-up and ownership.<br>• Provide technical assistance for Windows environments, Microsoft 365 applications, user account access, identity tools such as Active Directory and Entra ID, and common network connectivity problems.<br>• Prepare, configure, deploy, and troubleshoot laptops and related workplace devices to support new and existing employees.<br>• Inspect returned equipment, diagnose problems, perform basic refurbishment, and help maintain organized hardware inventory records.<br>• Deliver attentive onsite and remote support to staff members, including leadership and other key users.<br>• Work within a ticket-based support model, documenting work accurately and prioritizing requests based on urgency and business impact.<br>• Join a shared after-hours on-call schedule to assist with urgent technical issues outside standard business hours.<br>• Contribute to device rollouts, upgrades, and other technical implementation efforts as needed.
- 2026-10-27T00:00:00Z
- Bedford, MA
- onsite
- Temporary / Contract
- 32 - 35 USD / Hourly
- We are looking for a Tier II Helpdesk specialist to deliver responsive technical support for a growing organization in Bedford, Massachusetts. This Long-term Contract position is ideal for someone who enjoys working in a fast-moving environment, providing high-touch service, and helping employees stay productive across day-to-day technology needs. The role will play an important part in supporting workforce growth through onboarding activities while also contributing to office-related IT coordination and end-user support.<br><br>Responsibilities:<br>• Deliver first- and second-level technical assistance for employee issues involving computers, software, mobile devices, and connectivity.<br>• Diagnose and resolve problems across Windows environments and Microsoft 365 applications, including Outlook, Teams, OneDrive, SharePoint, Word, Excel, and PowerPoint.<br>• Prepare technology for new hires and departing employees by setting up accounts, configuring laptops, assigning access, and installing required applications.<br>• Manage incoming requests through the ticketing platform and ensure incidents are addressed within defined service expectations.<br>• Maintain user identities and permissions within Active Directory, Azure AD, and the Microsoft 365 administration portal.<br>• Carry out routine endpoint upkeep, system updates, and checks related to security and compliance standards.<br>• Support meeting room technology and conferencing platforms, including Teams Rooms, Zoom, and related audio/visual equipment.<br>• Track hardware inventory, monitor asset status, and assist with device replacement planning throughout the equipment lifecycle.<br>• Create accurate support documentation by recording resolutions, updating troubleshooting steps, and contributing to internal knowledge resources.<br>• Assist with IT needs tied to organizational growth and office relocation activities, ensuring a smooth experience for employees during transitions.
- 2026-10-27T00:00:00Z
- Irvine, CA
- onsite
- Temporary / Contract
- 66.5 - 77 USD / Hourly
- We are looking for an Epicor Support Analyst to serve as a key resource for business teams using the Epicor Kinetic environment in Irvine, California. This Long-term Contract position is ideal for someone who can connect technical system knowledge with day-to-day operational needs, especially across finance, operations, and sales. The role focuses on resolving user challenges, clarifying system capabilities, and turning business requests into practical ERP enhancements. You will also contribute to reporting support, integration improvements, and ongoing platform optimization.<br><br>Responsibilities:<br>• Partner with finance, operations, and sales teams to support Epicor Kinetic processes from customer and account setup through order processing and related downstream activities.<br>• Investigate system issues, identify root causes, and provide clear guidance to users on effective use of Epicor Kinetic features and workflows.<br>• Meet with executives and business stakeholders to capture needs, clarify priorities, and translate operational goals into system-related solutions.<br>• Assist users with reporting needs by helping them access, interpret, and work with Epicor data for business decision-making.<br>• Contribute to enhancements involving the Epicor and Salesforce connection, including support for integration processes managed through Boomi.<br>• Support ERP updates and version-related activities within the Epicor Kinetic environment while helping users adapt to changes.<br>• Provide assistance with subscription billing processes and related workflow configuration or issue resolution.<br>• Communicate with both leadership and end users in a patient, attentive manner that builds trust and improves adoption.<br>• Recommend practical process or system improvements based on recurring user issues, cross-functional feedback, and business requirements.
- 2026-11-13T00:00:00Z
- Olive Branch, MS
- onsite
- Temporary / Contract
- 29 - 30 USD / Hourly
- <p>On behalf of our manufacturing client, Robert Half Talent Solutions, Technology Practice is seeking an IT Support Specialist to support a fast-paced manufacturing and distribution environment.</p><p>This role is responsible for ensuring business-critical technology remains operational across warehouse, logistics, and production environments.</p><p>The ideal candidate will have a strong foundation in desktop support, hardware troubleshooting, Active Directory administration, and operational technologies such as RF scanners and Zebra printers.</p><p>Responsibilities</p><ul><li>Support and configure RF scanners and handheld devices</li><li>Troubleshoot and maintain Zebra label printers</li><li>Perform workstation imaging and deployments using SCCM and/or Intune</li><li>Support Office 365 users and related technologies</li><li>Administer Active Directory accounts, permissions, and password resets</li><li>Troubleshoot network connectivity issues including DNS, DHCP, and related services</li><li>Utilize ServiceNow or similar ticketing systems to track and resolve incidents</li><li>Document troubleshooting steps, resolutions, and support procedures</li><li>Provide hands-on support to warehouse and manufacturing operations</li></ul><p><br></p>
- 2026-11-11T00:00:00Z
- San Jose, CA
- onsite
- Temporary / Contract
- 27.7115 - 32 USD / Hourly
- We are looking for a detail-oriented IT Support specialist to deliver responsive technical assistance and maintain smooth day-to-day technology operations for employees in California. This Contract position is ideal for someone who enjoys solving end-user issues across devices, applications, and access management while contributing to a dependable support environment. The role will work closely with internal IT teams to handle device setup, user lifecycle support, security-related tasks, and operational improvements.<br><br>Responsibilities:<br>• Deliver hands-on support for end users experiencing issues with Windows and macOS computers, accessories, and common workplace technology.<br>• Diagnose and resolve problems involving Microsoft 365 tools such as Outlook, Teams, OneDrive, and SharePoint to minimize disruption to daily work.<br>• Administer user access by assisting with account setup, password support, and application permissions through Entra ID, Active Directory, and Okta.<br>• Support endpoint management activities including device enrollment, configuration updates, software distribution, and compliance actions using Microsoft Intune.<br>• Investigate and address technical issues related to hardware, installed applications, network connectivity, printers, and meeting room equipment.<br>• Prepare, image, deploy, replace, and troubleshoot laptops and other assigned devices to support employee productivity.<br>• Coordinate IT tasks tied to employee onboarding and offboarding, ensuring timely setup and recovery of systems and equipment.<br>• Contribute to patching efforts, endpoint remediation, and other security-focused activities to help maintain a stable and secure environment.<br>• Manage incoming service desk requests with accurate documentation, clear user communication, and timely escalation of advanced issues to specialized teams.<br>• Assist with operational IT initiatives such as onboarding readiness, hardware refresh efforts, and other client services projects as needed.
- 2026-11-02T00:00:00Z
- Jacksonville, FL
- onsite
- Temporary / Contract
- 0 - 0 USD / Yearly
- <p>We are seeking a <strong>Senior Help Desk Analyst</strong> to join our growing IT team. This role will serve as a key escalation point for desktop, infrastructure, and identity-related support issues across the organization. The ideal candidate has strong experience supporting <strong>Windows environments</strong>, <strong>Microsoft Entra ID (Azure AD)</strong>, Microsoft 365, and end-user technologies while providing exceptional customer service.</p><p>This is an excellent opportunity for someone who enjoys troubleshooting complex technical issues, mentoring junior technicians, and contributing to infrastructure and security initiatives.</p><p>Responsibilities</p><ul><li>Serve as a Tier II/Tier III escalation point for desktop and end-user support issues.</li><li>Administer and support <strong>Microsoft Entra ID (Azure AD)</strong>, Active Directory, and Microsoft 365 environments.</li><li>Troubleshoot Windows 10 and Windows 11 operating system issues.</li><li>Manage user lifecycle activities, including account provisioning, permissions, group memberships, and deprovisioning.</li><li>Support authentication technologies including <strong>SSO, MFA, Conditional Access</strong>, and password management.</li><li>Configure, deploy, and maintain laptops, desktops, printers, mobile devices, and peripherals.</li><li>Support Microsoft Office, Teams, OneDrive, Outlook, and other productivity applications.</li><li>Investigate and resolve hardware, software, networking, and system access issues.</li><li>Assist with device management solutions such as <strong>Intune</strong>, Autopilot, and endpoint security tools.</li><li>Create and maintain technical documentation, knowledge base articles, and support procedures.</li><li>Participate in IT projects, upgrades, migrations, and security initiatives.</li><li>Monitor ticket queues and ensure timely resolution of incidents and service requests.</li><li>Mentor junior support staff and promote best practices across the team.</li></ul><p><br></p>
- 2026-11-06T00:00:00Z
- Casa Grande, AZ
- onsite
- Permanent / Full Time
- 65000 - 75000 USD / Yearly
- <p>A growing technology services organization is seeking an experienced IT Operations Technician to serve as the primary onsite technical resource for multiple business locations in the Casa Grande area. This highly visible role combines hands-on desktop support, network administration, infrastructure projects, and audiovisual technology support.</p><p>The ideal candidate enjoys working directly with end users, thrives in dynamic environments, and can independently troubleshoot, resolve, and manage a wide range of technical challenges. This position offers the opportunity to be the face of IT for local operations while collaborating closely with a centralized technical team. </p><p>What You'll Do</p><p>End User & Technical Support</p><ul><li>Provide Tier I and Tier II technical support for hardware, software, and connectivity issues.</li><li>Deliver exceptional onsite customer service and maintain strong relationships with end users.</li><li>Troubleshoot desktops, laptops, mobile devices, printers, and peripheral equipment.</li><li>Document incidents, resolutions, and technical procedures within the ticketing system.</li><li>Escalate complex issues to senior technical teams when appropriate.</li><li>Support employee onboarding and offboarding, including workstation setup and equipment recovery. </li></ul><p>Network & Infrastructure Support</p><ul><li>Install, configure, and maintain network equipment including switches, routers, firewalls, and wireless access points.</li><li>Troubleshoot LAN, WAN, VPN, DNS, DHCP, VLAN, and wireless networking issues.</li><li>Perform structured cabling, rack-and-stack installations, and infrastructure deployments.</li><li>Maintain network documentation, asset inventories, and site diagrams.</li><li>Assist with technology rollouts, hardware refreshes, and infrastructure projects.</li></ul><p>Collaboration & AV Technology</p><ul><li>Support conference room technology and video conferencing platforms such as Microsoft Teams Rooms.</li><li>Configure and troubleshoot displays, cameras, microphones, and audio systems.</li><li>Ensure meeting spaces are operational and ready for executive and team meetings.</li><li>Respond quickly to critical AV issues impacting business operations.</li></ul><p><br></p>
- 2026-11-11T00:00:00Z
- Alpharetta, GA
- onsite
- Temporary / Contract
- 26 - 30 USD / Hourly
- <p>We are looking for a Service Management Centre Analyst to help drive operational excellence across enterprise technology environments. This role serves as a central coordination point during production incidents, partnering with engineering teams, service owners, cloud providers, and business stakeholders to restore services, improve processes, and strengthen overall operational maturity.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><p>· Lead and coordinate major incident response activities, serving as the central point of communication between technical teams, service owners, cloud providers, and business stakeholders during production outages and service disruptions.</p><p>· Assess business impact, drive escalation procedures, facilitate bridge calls, and ensure timely restoration of critical services while maintaining clear stakeholder communications throughout the incident lifecycle.</p><p>· Monitor and analyze service health, events, alerts, and performance across hybrid cloud and on-premises environments to proactively identify and mitigate potential service-impacting issues.</p><p>· Support and enforce ITIL-aligned Incident, Event, Change, Problem, and Major Incident Management processes, ensuring accurate documentation and timely updates within ServiceNow or other ITSM platforms.</p><p>· Lead Root Cause Analysis (RCA) and post-incident review activities, driving corrective and preventive actions that improve service reliability and reduce recurring incidents.</p><p>· Identify trends, operational risks, and opportunities for continuous improvement, partnering with technical teams to enhance processes, operational maturity, and service resilience.</p><p>· Contribute to automation initiatives and workflow improvements that reduce manual effort, increase operational efficiency, and support the ongoing evolution of the Service Management Center.</p><p>e</p>
- 2026-11-12T00:00:00Z
- Exton, PA
- onsite
- Temporary to Hire
- 0 - 0 USD / Yearly
- <p>We are looking for a dependable L1 IT Technician to deliver first-line technical support for employees across the organization in Exton, Pennsylvania. This contract opportunity with potential for a permanent role is ideal for someone who enjoys solving everyday technology issues, supporting users with professionalism, and helping maintain smooth IT operations. In this role, you will handle a range of desktop, account, and access-related requests while contributing to a responsive and service-oriented support environment.</p><p><br></p><p>Responsibilities:</p><p>• Resolve day-to-day technical issues involving desktops, applications, peripherals, and network access, and route more complex problems to the appropriate support level when needed.</p><p>• Administer user access across Active Directory, Microsoft 365, and other business systems, including setting up accounts, resetting credentials, updating group memberships, and managing assigned licenses.</p><p>• Prepare equipment and system access for new employees and departing employees by configuring workstations, installing required software, imaging devices, and coordinating hardware deployment or return.</p><p>• Record support activity thoroughly within the ticketing platform, ensuring incidents, system details, troubleshooting steps, and final resolutions are accurately documented.</p><p>• Provide technical assistance to employees working remotely or in hybrid arrangements by using secure remote support tools to diagnose and resolve issues.</p><p>• Guide users on basic technology usage, common troubleshooting steps, and recommended practices to improve their experience and reduce repeat issues.</p><p>• Help strengthen internal IT documentation by updating knowledge articles and contributing to clear support procedures for recurring tasks and service requests. </p>
- 2026-11-11T00:00:00Z
- Marysville Nt, OH
- onsite
- Temporary / Contract
- 28 - 33 USD / Hourly
- <p>We are looking for a Mobile Device Admin to support and enhance the client’s enterprise mobile device environment. This role will be responsible for engineering, administering, and supporting mobile device management solutions across company-owned iPhones, iPads, and rugged Android handheld devices utilized throughout manufacturing and distribution operations. </p><p><br></p><p><strong>Key Responsibilities:</strong></p><p>· Administer and support Microsoft Intune for iOS/iPadOS and Android devices.</p><p>· Troubleshoot and resolve escalated mobile device, enrollment, compliance, application, and connectivity issues.</p><p>· Manage Apple Business Manager, Android Enterprise, device policies, compliance settings, and security configurations.</p><p>· Deploy and maintain mobile applications, including public, private, and line-of-business apps.</p><p>· Test and coordinate mobile OS upgrades, application releases, and staged deployments.</p><p>· Configure and support rugged Android handheld scanners and mobile hardware.</p><p>· Monitor device inventory, compliance, licensing, and remediation activities.</p><p>· Coordinate with vendors and application teams on support, testing, releases, and renewals.</p><p>· Maintain Apple certificates/tokens (APNs, ADE, Apps & Books) and ServiceNow change records.</p>
- 2026-10-21T00:00:00Z