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175 results for Desktop Support Specialist jobs

Help Desk Analyst II

Eden Prairie, MN
onsite
Temporary / Contract
28 - 33 USD / Hourly
****100% onsite in Eden Prairie, MN**** Robert Half has a client looking for a Desktop II to join their small onsite desktop team in Eden Prairie, Minnesota. This role is for roughly 6-8 weeks coverage as this team of 3 will have 2 people on leave for that period of time. In this customer-facing role, you will deliver both in-person and remote technical assistance, helping users stay productive by resolving device, software, and access-related issues. The ideal candidate brings strong troubleshooting ability, clear communication, and a service-oriented approach to managing requests in a fast-paced support environment. There are roughly 75 people onsite you'd support directly on tier 1 and 2 issues along with 1,500 global users that have a tier 1 help desk and certain issues the help desk can't resolve would be escalated to you for support.. Responsibilities:• Deliver frontline technical assistance for internal users by handling support requests, diagnosing issues, and resolving desktop, laptop, software, and mobile device problems through remote and onsite support.• Prepare and distribute end-user equipment such as computers and mobile devices, ensuring systems are configured correctly, required applications are installed, and devices are ready for business use.• Investigate and resolve problems involving Windows environments, Microsoft 365 applications, and other enterprise tools while escalating more complex matters to the appropriate technical teams when needed.• Maintain accurate records for incidents, service requests, actions taken, and final resolutions so ticket updates remain current and complete throughout the support lifecycle.• Track technology assets from assignment through return, refresh, and retirement, including staging returned equipment, securely clearing devices, and supporting inventory accuracy.• Support software compliance efforts by verifying licensing during deployment and routine support activities and identifying exceptions for follow-up.• Assist with endpoint administration tasks related to patching, antivirus coverage, and device management platforms by following established operational procedures.• Troubleshoot printers and other office peripherals and partner with network-focused teams when connectivity or infrastructure issues fall outside desktop support scope.• Contribute to team knowledge resources by creating and updating support documentation for recurring issues, common fixes, and standard processes. ANYONE INTERSTED IN THIS SHORT CONTRACT IN EDEN PRAIRIE SHOULD CONTACT ROBERT BROMMEL AT 612-503-4032 for more details.
2026-06-18T00:00:00Z

Customer Support

Oakland, CA
onsite
Temporary / Contract
20 - 25 USD / Hourly
Key Responsibilities<ul><li>Respond to customer inquiries in a timely and professional manner</li><li>Troubleshoot and resolve product, service, or account-related issues</li><li>Document interactions accurately in customer service or CRM systems</li><li>Escalate complex concerns to the appropriate internal teams</li><li>Provide customers with accurate information regarding products, services, or processes</li><li>Follow up on open issues to ensure resolution and customer satisfaction</li><li>Support service quality goals and contribute to a positive team environment</li></ul>
2026-06-16T00:00:00Z

Help Desk Manager

San Diego, CA
onsite
Permanent / Full Time
100000 - 115000 USD / Yearly
We are looking for an experienced Help Desk Manager to lead a distributed support team serving employees across San Diego, California and other locations. This role is responsible for maintaining high service standards, guiding team performance, and ensuring ticket volume is handled efficiently in a fast-paced environment. The ideal candidate brings strong service management expertise, sound judgment with escalations, and the confidence to communicate clearly with both technical staff and senior leadership. Responsibilities: • Lead and mentor a multi-site help desk team, setting clear expectations and fostering consistent service delivery across locations. • Oversee daily ticket operations, balancing workloads and driving timely resolution for fluctuating support volumes. • Monitor service desk performance through analytics and reporting, using data to identify trends and improve team effectiveness. • Manage escalations with urgency and professionalism, ensuring complex issues are addressed and communicated appropriately. • Support team development by coaching staff, preparing lead-level talent for growth, and contributing to performance review activities. • Maintain and improve asset records and system data accuracy through regular audits and cleanup efforts. • Coordinate support workflows within IT service management platforms such as Freshservice and ServiceNow integrations as needed. • Partner with leadership and cross-functional teams to provide updates, highlight risks, and recommend operational improvements. • Contribute to hands-on ticket closure as needed, including sharing responsibility for resolving a portion of incoming requests. • Travel occasionally to support team alignment, operational needs, or site-level service requirements.
2026-06-04T00:00:00Z

Help Desk Analyst III

Pittsburgh, PA
onsite
Temporary / Contract
57 - 66 USD / Hourly
We are looking for an experienced Help Desk Analyst III to provide high-level technical support for users in Pittsburgh, Pennsylvania. This Long-term Contract position is ideal for someone who excels at resolving advanced desktop, network, and systems issues while delivering dependable customer service. The role requires strong hands-on knowledge of enterprise support environments, including Microsoft technologies, Active Directory, and Office 365, along with the ability to diagnose and resolve complex technical problems efficiently. Responsibilities: • Deliver advanced technical assistance for hardware, software, and access-related issues across a multi-level support environment. • Investigate and resolve escalated incidents involving desktop systems, Microsoft platforms, and end-user applications. • Support account administration tasks, including permissions, directory updates, and user access management within Active Directory. • Troubleshoot connectivity and infrastructure-related problems by identifying network, configuration, and performance issues. • Configure, maintain, and support desktop hardware, peripheral devices, and deskside technology for end users. • Assist with administration and support activities involving Windows Server, Office 365, Citrix technologies, and related enterprise tools. • Document issues, resolutions, and recurring trends to improve service quality and support efficiency. • Collaborate with internal technical teams to address complex system concerns and maintain stable user operations.
2026-06-16T00:00:00Z

Help Desk Analyst III

Dallas, TX
onsite
Temporary to Hire
32 - 38 USD / Hourly
We are looking for an experienced Help Desk Analyst III to join our team in Farmers Branch, Texas. In this role, you will provide advanced IT support, troubleshooting, and maintenance for hardware, software, and network systems. This is a Contract to permanent position within the manufacturing industry, offering an opportunity to contribute to a collaborative and dynamic environment. Title: HelpDesk IIILocation: Framers Branch, TxPay: $32-38 per hourDuration: 6 Month Contract to hire Responsibilities:• Deliver expert-level technical support for escalated issues across hardware, software, and network systems.• Diagnose and resolve complex IT problems related to Microsoft Azure, Active Directory, Exchange, Intune, and Multi-Factor Authentication.• Provide clear and detail-oriented communication to teams and stakeholders, ensuring exceptional customer service.• Collaborate with peers and management to address IT infrastructure needs and improve operational efficiency.• Maintain and monitor IT systems to ensure optimal performance and adherence to industry best practices.• Troubleshoot and analyze issues using advanced techniques and tools.• Support Microsoft licensing and ensure compliance across systems.• Manage service desk tickets, prioritizing tasks effectively and adhering to service level agreements.• Assist with technology rollouts and AV system projects as needed.• Contribute to the shared knowledge base to enhance team capabilities and problem-solving efficiency.
2026-06-23T00:00:00Z

A/V Support Technician

Norcross, GA
onsite
Temporary / Contract
25.65 - 29.7 USD / Hourly
We are looking for an A/V Support Technician to deliver dependable service and technical support for commercial audiovisual environments in Norcross, Georgia. This Long-term Contract position focuses on maintaining system performance, resolving field and remote support issues, and ensuring a positive experience for client users and stakeholders. The ideal candidate brings hands-on knowledge of integrated AV technologies and a practical, service-oriented approach to troubleshooting and maintenance. Responsibilities: • Provide both on-site and remote technical assistance for commercial audiovisual systems at customer locations. • Inspect, maintain, and repair installed AV equipment to support reliable day-to-day operation. • Identify root causes of system problems involving control platforms, DSP components, conferencing tools, and other integrated technologies, then implement effective solutions. • Communicate directly with end users and client contacts to address issues clearly, professionally, and with a strong customer-service mindset. • Complete service documentation that captures work performed, technical findings, and recommended next steps. • Support customers covered by ongoing service agreements and recurring maintenance programs. • Follow established field safety practices and take part in regular safety discussions and compliance activities. • Assist with troubleshooting related AV infrastructure components, including cabling and conferencing systems, as needed.
2026-06-01T00:00:00Z

Customer Support Associate

Reading, PA
onsite
Temporary to Hire
19 - 22 USD / Hourly
🌟 Launch Your Career in Customer Service – Entry-Level Opportunities with Growth! 🌟 Are you a ready to kick-start your professional journey with a company that invests in your future? We’re hiring for Entry-Level Customer Service Representatives at a company that values fresh ideas, a great attitude, and your long-term success. 📍 Location: Reading, PA💼 Type: On-site or Hybrid options available📈 Room to Grow: YES! What You’ll Do:<ul><li>Be the first point of contact for customers—answering questions, solving problems, and creating a positive experience every time</li><li>Learn our products, services, and systems inside and out</li><li>Collaborate with team members to improve processes and customer satisfaction</li><li>Build your communication, problem-solving, and professional skills daily</li></ul>Why You’ll Love It Here:✅ Supportive team and hands-on training✅ Clear career path and promotions from within✅ Management Trainee track available for high-potential team members✅ Competitive pay and benefits✅ A company culture that celebrates fresh perspectives, personal growth, and your whole self
2026-06-22T00:00:00Z

Customer Support Assistant

Bridgewater, NJ
onsite
Permanent / Full Time
50000 - 60000 USD / Yearly
benefits:<ul><li>medical</li><li>dental</li><li>vision</li><li>paid time off</li><li>company holidays</li></ul>Responsibilities:<ul><li>Enter and process customer orders accurately and efficiently</li><li>Coordinate shipments with internal teams and external carriers</li><li>Track orders and ensure timely delivery to customers</li><li>Communicate with clients regarding order status, updates, and issues</li><li>Resolve discrepancies related to orders, pricing, and shipments</li><li>Maintain accurate records of customer interactions and transactions</li><li>Work closely with sales, warehouse, and logistics teams</li><li>Assist with general administrative and customer support tasks</li></ul>
2026-06-09T00:00:00Z

Application Support Manager

Las Vegas, NV
onsite
Permanent / Full Time
115000 - 170000 USD / Yearly
We are looking for an Application Support Manager to lead a strong team of Application Support Engineers, help maintain reliable business systems and deliver responsive technical support in Las Vegas, Nevada. This team focuses on keeping critical applications running smoothly, guiding issue resolution, and identifying practical ways to improve service quality through stronger processes and technology. The ideal candidate brings techincal management experience, as well hands-on application support experience, strong technical judgment, and the ability to work effectively with both IT teams and business stakeholders. This position is fully onsite in Las Vegas, NV. Responsibilities:• Lead day-to-day support activities for business applications, ensuring stable performance and dependable service delivery.• Coordinate incident response, troubleshooting, and resolution efforts to restore service quickly and minimize operational disruption.• Plan and oversee application updates, maintenance work, and version upgrades while reducing risk to business operations.• Identify opportunities to improve support effectiveness through automation, process refinement, and better use of technology.• Track operational performance indicators such as system availability and response times, and take action to improve results.• Partner with internal teams, vendors, and business stakeholders to support new initiatives and maintain alignment on priorities.• Develop team capability by providing technical guidance, knowledge sharing, and learning opportunities tied to business needs.• Maintain support documentation, operating procedures, and service standards in line with organizational and industry expectations.• Contribute to departmental planning, reporting, and continuous improvement efforts by using metrics to guide decisions.• Support staffing and team performance activities, including coaching, feedback, and fostering a collaborative work environment.
2026-05-21T00:00:00Z

L3 Helpdesk Engineer / Systems Administrator

New York, NY
onsite
Permanent / Full Time
100000 - 130000 USD / Yearly
We are looking for an experienced L3 Helpdesk Engineer / Systems Administrator to provide senior-level technical support and infrastructure leadership. This role is ideal for a hands-on, detail-oriented individual who can resolve high-impact issues, strengthen core systems, and help shape reliable support practices across Microsoft, cloud, and virtualization environments. You will work across escalated incidents, strategic improvements, and project delivery while guiding entry-level team members and maintaining strong technical standards. Responsibilities: • Act as the highest technical escalation resource for challenging production incidents, driving issues through to resolution with urgency and precision. • Troubleshoot and resolve complex problems across cloud platforms, server infrastructure, identity services, endpoints, and business applications. • Conduct detailed root cause investigations and implement corrective actions that reduce recurring issues and improve service stability. • Architect, deploy, and support scalable IT solutions across Microsoft 365, Windows Server, Azure, and hybrid environments. • Oversee advanced technical initiatives for internal teams and clients, ensuring milestones, quality expectations, and operational readiness are met. • Transition newly introduced services and platforms into steady-state support by establishing support procedures, documentation, and ownership. • Provide day-to-day guidance to Level 1 and Level 2 engineers through mentoring, technical coaching, and escalation support. • Administer core Microsoft technologies including Exchange Online, Teams, SharePoint, OneDrive, VMware vSphere/vCenter, Azure Virtual Desktop, FSLogix, and multi-session Windows environments. • Manage identity, security, and endpoint platforms by supporting Microsoft Entra ID, Intune, Autopilot, and automation efforts through PowerShell scripting.
2026-06-22T00:00:00Z

Service Desk

Winter Garden, FL
onsite
Temporary to Hire
0 - 0 USD / Yearly
OverviewWe are seeking a Level 2 Service Desk Technician with prior Managed Service Provider (MSP) experience to join a fast-paced, customer-focused IT support team. This role is ideal for someone who thrives in high-volume environments, enjoys solving complex issues, and takes a proactive approach to improving end-user experience and overall system reliability. Key Responsibilities<ul><li>Handle inbound support calls, emails, and ticket requests across multiple client environments</li><li>Monitor system dashboards, alerts, and ticket queues to ensure timely response and resolution</li><li>Troubleshoot and resolve Level 2 technical issues prior to escalation</li><li>Identify recurring problems and proactively implement solutions to prevent future incidents</li><li>Reduce unnecessary escalations by independently resolving complex issues</li><li>Support and enhance the organization’s overall security posture through best practices and vigilance</li></ul> Common Issue Types<ul><li>User access and authentication issues</li><li>Internet connectivity and network performance problems</li><li>Remote access and VPN troubleshooting</li><li>Password resets and account lockouts</li><li>Printer and peripheral support</li><li>Phishing email identification and response</li></ul>
2026-05-29T00:00:00Z

Customer Service Specialist

Westfield, IN
onsite
Permanent / Full Time
40000 - 42000 USD / Yearly
We are looking for a Customer Service Specialist to support clients and internal teams by ensuring orders move smoothly from request through delivery. This position blends customer communication, order coordination, and account support to help maintain a high standard of service. The ideal candidate is organized, responsive, and confident managing multiple priorities while delivering accurate information and timely follow-up. Responsibilities: • Build and maintain positive relationships with assigned customers, serving as a reliable point of contact for ongoing account needs. • Enter and manage quotes, sales orders, and billing documents with a strong focus on accuracy and turnaround time. • Partner with production, yard, and transportation teams to align order details and support timely, correct fulfillment. • Address questions related to pricing, stock levels, product details, and expected delivery timelines in a clear and thorough manner. • Investigate and resolve service concerns, order discrepancies, and customer complaints with urgency and sound judgment. • Monitor active orders and provide regular status updates to customers as well as relevant internal stakeholders. • Support field sales personnel by assisting with order processing, account maintenance, and customer follow-up activities. • Keep customer account information current and accurately documented within company systems.
2026-06-19T00:00:00Z

Infrastructure Support Engineer

Cheviot Hills, CA
onsite
Permanent / Full Time
115000 - 125000 USD / Yearly
IT Generalist / Systems & Network Engineer (Onsite – Beverly Hills Area) A growing boutique IT consulting firm is seeking a highly skilled IT Generalist to provide white-glove technology support for a high-profile client in the Beverly Hills area. This role is ideal for a well-rounded technical professional who thrives in fast-paced environments, enjoys direct client interaction, and can confidently manage systems, networks, and end-user support. This position is fully onsite and requires a consultative, customer-focused mindset. The ideal candidate is equally comfortable troubleshooting executive-level workstation issues, managing cloud platforms, and designing network solutions.Candidates with experience in Managed Service Provider (MSP) environments or those who have served as the primary IT resource for an organization are highly encouraged to apply. Key Objectives<ul><li>Provide efficient, thorough support for a dynamic client environment.</li><li>Maintain critical IT systems, including workstations, security tools, SaaS applications, file services, email platforms, networking equipment, and server infrastructure.</li><li>Implement and maintain backup, security, and business continuity solutions.</li><li>Automate repetitive tasks and leverage technology to improve operational efficiency.</li><li>Assess existing technology environments and proactively identify improvements.</li><li>Collaborate directly with business stakeholders to understand needs and deliver effective solutions.</li><li>Contribute to a team culture focused on knowledge sharing and continuous improvement.</li></ul>Responsibilities<ul><li>Resolve advanced desktop and end-user support issues across Windows and macOS environments.</li><li>Manage user accounts and permissions across cloud services and business applications.</li><li>Architect, deploy, and troubleshoot network infrastructure, including routers, switches, wireless systems, and firewalls.</li><li>Build and maintain strong relationships with client stakeholders.</li><li>Coordinate with third-party vendors and oversee technical implementations.</li><li>Create and maintain clear technical documentation.</li><li>Support identity and access management initiatives.</li><li>Assist with endpoint management and device deployment strategies.</li></ul> Ideal Candidate Profile You are a technology generalist who enjoys solving complex problems, working directly with people, and taking ownership of environments from endpoint to infrastructure. You can seamlessly transition between desktop support, systems administration, cloud services, networking, and project work while maintaining a professional, customer-first approach. For immediate consideration, direct message Reid Gormly on LinkedIn and Apply now!
2026-06-16T00:00:00Z

L2 IT Helpdesk Engineer

New York, NY
onsite
Permanent / Full Time
80000 - 110000 USD / Yearly
We are looking for an experienced L2 IT Helpdesk Engineer to provide advanced technical support for users and client environments in New York, New York. This role focuses on resolving complex issues across desktops, networks, cloud services, and endpoint platforms while ensuring a high standard of service. The ideal candidate is comfortable balancing hands-on troubleshooting, documentation, and collaboration with both entry-level support staff and senior engineering teams. Responsibilities: • Act as the main point of escalation for issues that move beyond first-line support, driving problems through to resolution with clear updates to stakeholders. • Diagnose and fix complex technical incidents affecting workstations, connectivity, Microsoft cloud services, and remote support environments. • Investigate recurring problems to identify underlying causes and recommend practical improvements that reduce repeat service interruptions. • Oversee support ticket activity to maintain response commitments, prioritize urgent needs, and keep users informed throughout the resolution process. • Deliver technical assistance to clients through remote sessions and onsite visits in New York, New York as needed. • Support and administer Microsoft 365 applications and services, including collaboration, email, file sharing, and productivity tools. • Troubleshoot Windows operating systems, Windows Server platforms, and core infrastructure components in mixed on-premises and cloud-connected environments. • Assist with Azure administration, hybrid identity functions, endpoint management through Intune, and Windows Autopilot device provisioning. • Contribute to backup operations, virtualization support, security remediation efforts, and the maintenance of accurate technical documentation. • Partner with senior engineers on escalated cases and project work while helping coach Level 1 team members through day-to-day technical challenges.
2026-06-22T00:00:00Z

Litigation Support Specialist

Minneapolis, MN
onsite
Temporary / Contract
28 - 45 USD / Hourly
We are looking for an experienced Litigation Support Specialist to oversee legal technology and discovery operations for a long-term contract opportunity. This role supports litigation teams by coordinating electronic discovery workflows and helping ensure matters move forward efficiently and accurately. The ideal candidate brings strong knowledge of legal support processes and hands-on experience with Relativity. Responsibilities:• Administer and optimize Relativity workspaces, including user access, data organization, search workflows, and review support.• Support the collection, processing, review, and production of electronically stored information while maintaining chain-of-custody standards.• Monitor project progress, identify risks early, and communicate updates, priorities, and recommendations to key stakeholders.• Support quality control procedures for productions, privilege review, and document management to reduce errors and improve consistency.
2026-06-10T00:00:00Z

Customer Experience Specialist

Collierville, TN
onsite
Temporary to Hire
20 - 22 USD / Hourly
We are seeking a detail-oriented and professional Customer Service Representative (CSR) to join a growing sales and service team within a well-established manufacturing and distribution organization. This role is responsible for delivering exceptional customer support through order processing, pricing and availability inquiries, shipment tracking, and issue resolution. The CSR will collaborate closely with sales, operations, and distribution teams to ensure a seamless customer experience throughout the order fulfillment process.The ideal candidate thrives in a fast-paced environment, can manage a high volume of customer interactions across multiple accounts, and maintains a positive, solutions-focused approach. Responsibilities<ul><li>Communicate clearly and professionally with customers via phone and email</li><li>Utilize multiple systems and technology platforms to efficiently address customer needs</li><li>Respond to inquiries regarding products, pricing, order status, and availability</li><li>Partner with internal teams to support customer requirements and resolve issues</li><li>Process and validate customer orders accurately and efficiently</li><li>Coordinate order routing and fulfillment according to established procedures</li><li>Manage assigned customer accounts while maintaining high service standards</li><li>Investigate and resolve customer concerns, discrepancies, and service-related issues in a timely manner</li><li>Adhere to departmental policies, procedures, and performance expectations</li></ul>Qualifications<ul><li>1–3 years of customer service, order management, sales support, or related experience</li><li>Excellent verbal, written, and interpersonal communication skills</li><li>Strong analytical, organizational, and problem-solving abilities</li><li>Proven ability to manage multiple priorities while maintaining attention to detail</li><li>Dependable with a strong work ethic and commitment to customer satisfaction</li><li>Ability to work independently and collaboratively within a team environment</li><li>Customer-focused mindset with a process-oriented approach</li><li>Experience with ERP systems and order management platforms is a plus</li><li>Bachelor's degree preferred</li></ul>
2026-06-09T00:00:00Z

Customer Experience Specialist

Richardson, TX
onsite
Temporary to Hire
20.9 - 24.2 USD / Hourly
We are looking for a Customer Experience Specialist to join our team in Richardson, Texas in a contract capacity with the potential for a permanent role. This position focuses on delivering responsive support to customers by handling product questions, managing orders, and resolving service issues with accuracy and professionalism. The role works closely with sales, operations, and other internal partners to keep customers informed and ensure a smooth order experience from inquiry through delivery. Responsibilities: • Respond to customer questions related to product availability, pricing details, order progress, and suitable product options while providing timely and accurate information. • Build strong working relationships with customer accounts and sales partners to support satisfaction, clear communication, and dependable service. • Process incoming orders through approved channels and verify order details to promote efficient and accurate fulfillment. • Monitor open orders, identify potential delays or issues, and communicate updates promptly to customers and internal teams. • Investigate customer concerns and service requests, coordinate with cross-functional partners, and drive issues through to resolution. • Assist customers with navigating online tools and resources so they can more easily access information and complete routine tasks. • Maintain up-to-date knowledge of company products, procedures, and service practices through training and ongoing learning. • Provide day-to-day guidance to newer team members and help document processes that support consistent service delivery. • Support priority accounts and special assignments as needed while contributing ideas that improve workflow and customer experience. • Follow safety expectations, established procedures, and performance standards in daily work activities.
2026-06-22T00:00:00Z

Customer Experience Specialist

Richardson, TX
onsite
Temporary to Hire
20.9 - 24.2 USD / Hourly
We are looking for a Customer Experience Specialist to join our team in Richardson, Texas in a contract-to-permanent role. This position focuses on delivering responsive support to customers by managing inquiries, coordinating orders, and helping ensure a smooth experience from request through fulfillment. The ideal candidate brings strong customer service skills, attention to detail, and the ability to work effectively with internal teams to resolve issues and keep customers informed. Responsibilities: • Respond to customer questions related to product options, pricing, availability, order progress, and general service needs with accurate and timely information. • Build strong working relationships with customer accounts and sales partners by setting clear expectations and providing dependable follow-through on open requests. • Process incoming orders through approved communication channels and review submissions for completeness and accuracy before entry. • Monitor order activity from entry through shipment, identify potential delays or issues, and coordinate with the appropriate teams to address them quickly. • Communicate proactively with customers and sales contacts when timelines, inventory, or delivery expectations may change. • Support customers with website navigation and online ordering resources to improve ease of use and self-service adoption. • Maintain current knowledge of company products, brands, and internal procedures through training and ongoing learning. • Provide day-to-day guidance to newer team members, share process knowledge, and help document standard procedures as needed. • Assist with priority orders, special assignments, and service improvement efforts that enhance operational efficiency and customer satisfaction.
2026-06-22T00:00:00Z

Customer Experience Specialist

Tucson, AZ
onsite
Temporary to Hire
17 - 18 USD / Hourly
We are looking for a Bilingual Customer Experience Specialist to support an insurance organization in Tucson, Arizona through a contract opportunity with the potential to become permanent. This role combines client-facing service with administrative coordination, making it ideal for someone who communicates clearly, stays organized, and can manage multiple priorities in a fast-paced setting. The right candidate will be fully bilingual in Spanish and English and will bring a strong service mindset along with prior experience assisting customers and supporting day-to-day office operations. Responsibilities:• Provide timely, attentive assistance to customers by answering questions, resolving concerns, and delivering a positive service experience in both Spanish and English.• Handle administrative tasks such as maintaining records, organizing documentation, updating customer information, and supporting daily office workflow.• Communicate with clients, internal teams, and external partners to ensure requests are addressed accurately and efficiently.• Support insurance-related service activities by guiding customers through processes, clarifying next steps, and helping prepare required information.• Track customer interactions and follow up on open items to ensure issues are completed within expected timeframes.• Assist with sales support efforts by identifying customer needs, sharing relevant service options, and directing inquiries to the appropriate team members.• Maintain accuracy and attention to detail while working across customer service and administrative assignments in a high-volume environment.
2026-06-17T00:00:00Z

Customer Experience Specialist

Honolulu, HI
onsite
Temporary to Hire
18 - 21 USD / Hourly
We are seeking an onsite Customer Service Assistant to help support members and customers. This contract position may lead to a permanent opportunity. In this role, you will assist with basic customer service tasks such as answering questions, updating information, and providing general administrative support. This position is best suited for someone with good communication skills, a helpful attitude, and the ability to follow established procedures. Preference will be given to applicants currently residing in Hawaii due to the nature of the job requirements. To apply for this role, please call us at 808-531-0800. Responsibilities:<ul><li>Answer inbound calls and respond to basic customer questions in a friendly and professional manner.</li><li>Help customers with general information about services, forms, and next steps.</li><li>Enter and update customer or claim-related information in the system with accuracy.</li><li>Assist with email, written correspondence, and basic office support tasks.</li><li>Maintain organized files and records following company procedures.</li><li>Support walk-in customers by providing general assistance and directing them as needed.</li></ul>
2026-06-17T00:00:00Z

Customer Experience Specialist

New Orleans, LA
onsite
Temporary / Contract
15 - 17 USD / Hourly
We are looking for a Customer Experience Specialist to join a non-profit organization in New Orleans, Louisiana on a contract basis. This role focuses on delivering responsive support to residents, clients, and community members while ensuring a detail-oriented and compassionate service experience. The ideal candidate is comfortable managing high-volume communication across phone, email, and web-based systems and can navigate housing-related inquiries with accuracy and care. Responsibilities:• Respond to incoming calls, emails, and online inquiries with empathy and timely follow-through.• Guide clients through questions related to affordable housing programs, recertification processes, and general service needs.• Maintain accurate records of interactions, case details, and follow-up actions across multiple browser-based platforms.• Resolve customer concerns efficiently by identifying issues, providing clear information, and escalating complex matters when appropriate.• Support supportive housing and LIHTC-related communication by sharing accurate program information and documentation guidance.• Coordinate with internal teams to ensure client requests are addressed completely and service standards are consistently met.• Monitor outstanding issues and follow up with customers to confirm completion and satisfaction.• Assist with updates to service workflows or platforms when needed as part of ongoing operational support.
2026-06-23T00:00:00Z

Customer Experience Specialist

New Orleans, LA
onsite
Temporary / Contract
15 - 17 USD / Hourly
We are looking for a Customer Experience Specialist to support residents and community members through responsive, high-quality service in New Orleans, Louisiana. This contract position is ideal for someone who communicates clearly, manages inquiries across phone and email, and can navigate multiple browser-based systems efficiently. The role sits within a non-profit environment and requires a thoughtful, service-driven approach to customer support related to affordable housing programs. Responsibilities:• Respond to incoming customer questions by phone and email, providing accurate information and timely follow-up.• Deliver detail-oriented support to residents and applicants while maintaining a positive and respectful customer experience.• Use multiple web-based platforms and browser sessions to review records, document interactions, and complete service tasks.• Assist with housing-related inquiries, including recertification support for supportive housing and other affordable housing programs.• Review customer information for completeness and escalate complex cases when additional guidance or approval is needed.• Maintain clear written records of communications, actions taken, and next steps in the appropriate systems.• Help customers understand program processes, required documentation, and service timelines in a clear and approachable manner.
2026-06-23T00:00:00Z

Customer Experience Specialist

Shawnee Mission, KS
onsite
Temporary / Contract
19 - 19 USD / Hourly
We are looking for a Customer Experience Specialist to support customers and internal partners by handling questions, resolving concerns, and ensuring each interaction is handled with professionalism and care. This Long-term Contract position is based in Overland Park, Kansas, and is ideal for someone who enjoys creating positive customer experiences while working in a fast-paced service environment. The role combines customer communication, account support, and administrative coordination, with a strong focus on accuracy, responsiveness, and continuous improvement. Responsibilities:• Build strong relationships with customers, clients, merchants, and internal teams to deliver a high-quality service experience and encourage continued program engagement.• Respond to inquiries, concerns, and service requests through phone and email while providing clear information and timely follow-up.• Calm difficult situations with professionalism, resolve routine issues directly, and direct complex or unresolved matters to advanced support teams or leadership when needed.• Document conversations, issues, and outcomes thoroughly in the company system to maintain accurate service records.• Complete daily operational work such as preparing billings, updating accounts and user profiles, processing onboarding activities, and sending approvals or confirmation messages.• Support program communications by creating and distributing launch-related announcements and other customer-facing updates as assigned.• Meet established performance expectations, including service levels, quality standards, and productivity goals set by the department.• Take part in training sessions, team discussions, and feedback meetings to strengthen service delivery and identify opportunities for process improvement.• Partner with leadership and colleagues to share client feedback, contribute to business review discussions, and help develop action plans that improve satisfaction and program results.• Assist with documenting procedures and offering input during new program implementations or other operational changes to support a smooth customer experience.
2026-06-22T00:00:00Z

Customer Experience Specialist

New Orleans, LA
onsite
Temporary / Contract
15 - 17 USD / Hourly
We are looking for a Customer Experience Specialist in New Orleans, Louisiana to support a non-profit organization serving the community through responsive, high-quality customer service. This contract position is ideal for someone who can manage a high volume of resident and client interactions across phone, email, and web-based systems while maintaining accuracy and consistency. The individual in this role will help resolve inquiries, guide customers through housing-related processes, and contribute to a positive service experience across multiple communication channels. Responsibilities:• Respond to incoming customer questions by phone and email, providing timely and detail-oriented support for a wide range of service needs.• Navigate multiple browser-based systems to research account details, document interactions, and deliver accurate information to customers.• Assist residents and applicants with supportive housing recertification steps, ensuring required information is communicated clearly and completely.• Support inquiries related to affordable housing programs, including LIHTC-associated processes, with a strong focus on service quality and compliance.• Maintain detailed and organized records of customer communications, follow-up actions, and issue resolution activities.• Coordinate with internal teams to escalate complex concerns and help drive efficient solutions for customers.• Deliver a customer-focused experience that builds trust, resolves issues effectively, and reflects the mission of the organization.
2026-06-23T00:00:00Z

Customer Experience Specialist

New Orleans, LA
onsite
Temporary / Contract
15 - 17 USD / Hourly
We are looking for a Customer Experience Specialist to support a non-profit organization in New Orleans, Louisiana through a contract assignment. This role focuses on delivering responsive service to residents, applicants, and community members while managing inquiries across phone, email, and web-based systems. The ideal candidate brings strong customer care experience, confidence working across multiple browser-based platforms, and familiarity with affordable housing programs and recertification processes. Responsibilities:• Respond to incoming calls and written inquiries with professionalism, empathy, and clear follow-through.• Guide residents and applicants through questions related to housing services, eligibility, and account-related concerns.• Manage customer interactions across several browser-based tools and systems while maintaining accurate records.• Prepare and send timely email correspondence to provide updates, request documentation, and resolve service issues.• Support recertification activities for supportive housing participants by reviewing information and coordinating next steps.• Assist with processes connected to affordable housing programs, including work involving LIHTC-related requirements.• Collaborate with internal teams to address escalated concerns and improve the overall customer experience.• Maintain organized documentation and ensure service activities are completed in alignment with program standards.
2026-06-23T00:00:00Z

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