<p>We are looking for an experienced Help Desk/Desktop Support Analyst to provide advanced technical support for end users in Newport, Rhode Island. This position is suited for a hands-on, detail-oriented individual who can diagnose complex issues across desktops, collaboration platforms, identity tools, and network-connected environments while delivering a high standard of service. The role also requires clear communication, strong documentation habits, and the ability to support both everyday user needs and higher-priority escalations effectively.</p><p><br></p><p>Responsibilities:</p><p>• Provide high-level desk-side and remote support for hardware, software, account access, and connectivity issues across a multi-system environment.</p><p>• Act as an escalation point for complex incidents, independently investigating root causes and driving issues through resolution with full ownership of assigned tickets.</p><p>• Administer Microsoft 365 services, including Exchange Online, Teams, SharePoint, Intune, Autopilot, and Entra ID, to support user access, device management, and collaboration needs.</p><p>• Manage and troubleshoot core identity and endpoint technologies such as Active Directory, Group Policy, and Windows-based desktop environments.</p><p>• Diagnose network-related problems involving TCP/IP, VLANs, wireless infrastructure, and voice or endpoint connectivity to restore reliable user service.</p><p>• Maintain detailed service records, document troubleshooting steps, and follow established IT support procedures and compliance standards consistently.</p><p>• Deliver responsive support to employees and senior business stakeholders, adapting technical explanations to match varying levels of user experience.</p><p>• Travel between supported office locations as needed and assist with occasional on-site support requirements outside the primary office.</p><p>• Contribute to a security-focused support model by applying best practices for access control, device administration, and incident handling.</p>
<p>We are looking for a Help Desk/Desktop Support Analyst to provide hands-on technical assistance for end users in Newton, Massachusetts. This fully onsite role supports a primarily Windows environment with some Mac devices and is ideal for someone who communicates clearly, thinks critically, and enjoys solving day-to-day technology issues. The team is seeking additional support due to increased demand, making this a great opportunity for an IT specialist with at least two years of experience in desktop and help desk support.</p><p><br></p><p>Responsibilities:</p><p>• Deliver onsite technical support for desktops, laptops, and related hardware in a predominantly Windows environment with some Mac systems.</p><p>• Diagnose and resolve everyday user issues involving operating systems, software, connectivity, and peripheral devices.</p><p>• Manage incoming service requests, document work performed, and follow incidents through to completion using the ticketing system.</p><p>• Support user account access and directory-related tasks, including basic administration within Active Directory.</p><p>• Set up, configure, and maintain workstations to ensure employees have reliable access to required tools and applications.</p><p>• Communicate with end users in a clear and approachable manner to clarify issues and provide timely updates on resolution progress.</p><p>• Collaborate with internal IT team members to address support volume and maintain consistent service levels across the organization.</p>
We are looking for a Help Desk/Desktop Support Analyst to provide onsite technical assistance and day-to-day operational support for a growing organization in Chicago, Illinois. This Long-term Contract position offers the chance to work closely with internal staff and external technology partners while helping maintain a reliable end-user computing environment. The role combines hands-on desktop support, issue resolution, and coordination across IT-related tasks to keep business operations running smoothly.<br><br>Responsibilities:<br>• Deliver onsite support for employees by diagnosing and resolving hardware, software, and access-related issues across desktop and laptop environments.<br>• Assist with setup, deployment, and maintenance of workstations, peripherals, and user devices for both new and existing team members.<br>• Monitor and manage service desk requests, document solutions, and ensure timely follow-up on reported technical problems.<br>• Support both Windows and Mac users with troubleshooting related to operating systems, Microsoft 365 applications, and everyday connectivity concerns.<br>• Coordinate with external vendors and internal stakeholders to address escalated issues, service needs, and technology-related requests.<br>• Help maintain user accounts, permissions, and directory services tasks, including basic support within Active Directory environments.<br>• Contribute to office technology operations by supporting equipment readiness, workspace setup, and routine IT administrative activities.<br>• Identify recurring support issues and assist with process improvements or small technical projects that enhance overall IT service delivery.
We are looking for a Help Desk/Desktop Support Analyst to provide hands-on technical assistance for employees in Palm Beach Gardens, Florida. This Long-term Contract opportunity is ideal for someone who enjoys solving a wide range of desktop, software, and connectivity issues while delivering a high level of customer support. The person in this role will help keep day-to-day technology operations running smoothly by supporting end users, maintaining workplace devices, and ensuring reliable access to essential business systems.<br><br>Responsibilities:<br>• Deliver front-line technical support for hardware, software, operating system, and peripheral issues affecting end users across the organization.<br>• Diagnose and resolve problems involving desktop computers, laptops, mobile devices, printers, and common workplace applications.<br>• Manage incoming service requests through the ticketing system, document resolutions clearly, and maintain timely follow-up with users.<br>• Set up, configure, and deploy user equipment and software to support new hires, replacements, and day-to-day operational needs.<br>• Administer user accounts and access permissions through Active Directory and related systems in accordance with company policies.<br>• Escalate more advanced or unresolved technical issues to the appropriate teams while providing accurate troubleshooting details.<br>• Assist with basic network-related troubleshooting to identify connectivity issues and restore user productivity as quickly as possible.<br>• Contribute to a secure and dependable IT environment by following support procedures, applying standard configurations, and maintaining equipment readiness.
We are looking for a Help Desk/Desktop Support Analyst to provide responsive technical support for employees in New York, New York. This position focuses on maintaining a reliable end-user computing environment across devices, collaboration platforms, identity systems, and cloud-based tools. The ideal candidate brings a strong service mindset, practical troubleshooting ability, and experience supporting modern workplace technologies in a fast-paced setting.<br><br>Responsibilities:<br>• Resolve day-to-day technical issues involving computers, operating systems, business applications, connectivity, Microsoft 365, and other cloud services.<br>• Oversee administration of Microsoft 365 tools such as Outlook, Teams, OneDrive, SharePoint, Office applications, and Copilot to ensure stable user access and productivity.<br>• Manage identity and access functions within Microsoft Entra ID, including account and group maintenance, authentication controls, single sign-on, and secure access governance.<br>• Support device management programs through Microsoft Intune and Jamf by handling enrollment, compliance enforcement, software rollout, updates, and mobile device administration.<br>• Assist employees with enterprise AI tools, including Microsoft Copilot, ChatGPT, Claude, and related platforms, while encouraging effective and responsible usage.<br>• Coordinate onboarding and offboarding activities by provisioning accounts, preparing devices, assigning licenses, and reviewing access permissions.<br>• Provide support for meeting room and collaboration technologies, including Zoom Rooms, Microsoft Teams Rooms, Crestron, and Cisco solutions.<br>• Keep asset records, support documentation, knowledge articles, and operational procedures accurate and up to date.<br>• Contribute to infrastructure, cloud, automation, and technology implementation initiatives in partnership with internal stakeholders and external vendors.<br>• Participate in after-hours coverage and scheduled on-call support when needed.
We are looking for a Help Desk/Desktop Support Analyst to join a client-focused IT support team in Pennsylvania. This contract opportunity has the potential to become permanent and is ideal for someone who enjoys solving technical problems, supporting end users across a Microsoft-based environment, and delivering dependable service both remotely and onsite. The role offers a mix of hands-on desktop support, account administration, and day-to-day operational troubleshooting while working closely with users to keep systems running smoothly.<br><br>Responsibilities:<br>• Deliver timely support for everyday hardware, software, and access-related issues submitted through the service desk.<br>• Diagnose and resolve problems affecting desktops, laptops, printers, and other end-user devices in both remote and onsite settings.<br>• Prepare and deploy workstations, install business applications, and set up user profiles and accounts for new or existing staff.<br>• Monitor technical alerts and respond to basic network or connectivity issues using internal support and monitoring tools.<br>• Perform routine administration tasks within Active Directory and Microsoft 365 to maintain user access and system functionality.<br>• Apply patches, support endpoint protection efforts, and help maintain a secure desktop environment across supported devices.<br>• Keep support records accurate and up to date, ensuring troubleshooting steps and resolutions are clearly documented.<br>• Recognize repeated support trends and share recommendations that improve service quality and reduce recurring incidents.<br>• Travel to client locations as needed to provide in-person technical assistance and equipment support.
We are looking for a skilled Help Desk/Desktop Support Analyst to join our team in Somerville, New Jersey. This Contract to permanent position offers an excellent opportunity for individuals passionate about delivering reliable technical support and ensuring smooth operations for end-users. If you have a strong background in IT support and are eager to contribute to a dynamic environment, we encourage you to apply.<br><br>Responsibilities:<br>• Provide technical assistance to users for Microsoft 365 applications, including Teams and Outlook.<br>• Resolve printer-related issues, such as troubleshooting and setting up printers for users.<br>• Manage and respond to service desk tickets promptly, ensuring timely resolution of technical problems.<br>• Support Active Directory administration tasks, including user account management.<br>• Diagnose and troubleshoot issues related to Windows 10 operating systems and associated hardware.<br>• Collaborate with team members to address complex technical challenges and escalate issues when necessary.<br>• Deliver clear and effective communication to users during support interactions.<br>• Maintain accurate documentation of resolved issues and ongoing technical processes.<br>• Ensure adherence to company protocols and best practices in IT support.<br>• Participate in continuous improvement initiatives to enhance overall service quality.
We are looking for a Help Desk/Desktop Support Analyst to provide reliable technical assistance for end users in Tempe, Arizona. This Long-term Contract position focuses on resolving day-to-day desktop and system issues, supporting Microsoft Windows environments, and delivering timely service through organized ticket management. The ideal candidate is comfortable troubleshooting hardware and software concerns, maintaining user access, and ensuring a positive support experience across the organization.<br><br>Responsibilities:<br>• Deliver front-line technical support for desktop, laptop, and workstation issues in a Microsoft Windows environment<br>• Investigate and resolve common hardware, software, and operating system problems with a practical, service-focused approach<br>• Manage incoming service desk requests, document actions taken, and follow tickets through to completion<br>• Administer user accounts and access permissions within Active Directory based on established procedures<br>• Set up, configure, and maintain Windows 10 devices for new and existing employees<br>• Escalate more complex incidents when necessary while providing accurate details and updates to relevant support teams<br>• Assist users with password resets, login issues, peripheral connectivity, and general desktop support needs<br>• Contribute to a stable support operation by tracking recurring problems and identifying opportunities for process improvement
Our client in the telecommunications space is looking for a hands-on Technical Support Specialist to support end users across the corporate office and remote locations. This person will be a key resource for day-to-day IT support and help keep systems running smoothly.<br>What you’ll do:<br>Provide onsite and remote support for employees across the organization<br>Troubleshoot hardware and software issues on desktops and laptops (Windows environment)<br>Support Microsoft 365 including Outlook, Teams, and basic admin tasks<br>Reset passwords and assist with account access issues<br>Handle email troubleshooting and general user support requests<br>Install, configure, and maintain printers and other peripherals<br>Set up new users including equipment, accounts, and system access<br>Track and resolve tickets in a timely, customer-focused manner<br>Escalate more complex issues when needed<br>What they’re looking for:<br>Experience providing end user support in a corporate environment<br>Strong working knowledge of Microsoft 365<br>Experience with desktop support (Windows), printers, and basic networking concepts<br>Comfortable supporting users both in person and remotely<br>Solid troubleshooting skills and ability to work through issues independently<br>Strong communication skills and a service-oriented mindset<br>Nice to have:<br>Experience with a ticketing system<br>Basic understanding of Active Directory or user account management
We are looking for an IT Security Specialist to join our team in Wayne, Pennsylvania in a contract role with the potential to become permanent. This position supports the installation, service, and upkeep of physical security and related technology systems across a variety of client environments. The ideal candidate is hands-on, mechanically capable, and comfortable solving technical issues while delivering dependable service and maintaining high work standards.<br><br>Responsibilities:<br>• Install, service, and maintain security solutions such as alarm systems, surveillance cameras, access control devices, locks, gates, barriers, and related IT-connected equipment.<br>• Work closely with project managers to coordinate field activities, complete assigned work orders, and keep projects moving according to schedule.<br>• Troubleshoot electronic security components and resolve routine system and software issues to restore proper operation.<br>• Read blueprints, wiring diagrams, and schematic drawings to support accurate system installation and repair.<br>• Use hand tools, power tools, lifts, ladders, and other equipment safely while performing work in commercial, construction, indoor, and outdoor settings.<br>• Support system integration by applying basic networking knowledge to connected security devices and infrastructure.<br>• Build or modify specialized components when needed to strengthen or adapt security installations.<br>• Inspect completed work, maintain clean job sites, and verify that installed equipment meets quality expectations and client needs.<br>• Represent the company professionally during service calls by delivering responsive support and helping build strong customer relationships.<br>• Maintain company vehicles and field equipment in clean, serviceable condition to support safe and efficient daily operations.
We are looking for an IT Security Specialist to support a growing organization in strengthening its technology control environment in Arizona. This Long-term Contract position is ideal for a detail-oriented individual who can independently evaluate risks, improve control documentation, and partner with cross-functional teams to strengthen compliance and governance practices. The role requires someone who can work effectively in a fast-paced setting, communicate clearly with stakeholders, and help advance remediation activities across multiple business applications.<br><br>Responsibilities:<br>• Assess IT general controls across business applications and technology processes to identify gaps, risks, and areas requiring improvement.<br>• Review and strengthen practices related to user access, privileged accounts, change control, and segregation of duties to support a well-governed environment.<br>• Create, refine, and maintain clear control narratives, process records, and supporting documentation for in-scope systems.<br>• Coordinate with business leaders, technical teams, and control owners to plan corrective actions and keep remediation efforts moving forward.<br>• Conduct control testing and risk evaluations, then translate findings into practical recommendations for stakeholders.<br>• Facilitate discussions and working sessions with cross-functional partners to resolve control issues and align on compliance priorities.<br>• Support governance activities across multiple platforms, including enterprise applications and recently introduced manufacturing-related systems.<br>• Track progress against changing compliance timelines and help ensure required control activities are completed on schedule.
We are looking for an experienced IT Security Specialist to enhance and optimize our organization's security posture. This contract position focuses on strengthening our Microsoft 365 and Defender security settings to ensure robust protection of our digital assets. The ideal candidate will bring expertise in cybersecurity and governance to address key vulnerabilities efficiently.<br><br>Responsibilities:<br>• Conduct a comprehensive security assessment of Microsoft 365 and Defender environments.<br>• Identify and implement necessary security enhancements, including configuration changes and activation of advanced features.<br>• Collaborate with internal staff to ensure seamless integration of security measures.<br>• Provide expert guidance on data privacy and database security best practices.<br>• Develop and document security protocols and procedures for long-term protection.<br>• Monitor system settings and recommend adjustments to maintain compliance with cybersecurity standards.<br>• Educate team members on cyber governance principles and practices.<br>• Ensure the protection of sensitive computer files and organizational data from potential threats.<br>• Offer post-implementation support to address any issues or provide further optimization.
We are looking for an IT Security Specialist to join a manufacturing organization in Deerfield, Illinois on a Long-term Contract assignment. This role will help strengthen day-to-day cyber defense operations by supporting threat monitoring, incident handling, user security education, and risk reduction across endpoints and identities. The position works closely with internal technology teams and external security partners to improve visibility, response effectiveness, and overall protection of the environment.<br><br>Responsibilities:<br>• Coordinate with a managed detection and response partner to support continuous security monitoring and timely investigation of suspicious activity.<br>• Review, assess, and escalate security events within SIEM and related security platforms, helping drive efficient triage and follow-up actions.<br>• Participate in cyber incident response efforts by assisting with investigation, containment steps, corrective actions, and post-event tracking.<br>• Refine detection logic, alert thresholds, and response workflows to improve the quality and effectiveness of security operations.<br>• Contribute to organization-wide security awareness efforts by supporting phishing exercises, educational content, and user-focused communications.<br>• Analyze vulnerability scan findings, help rank remediation priorities based on business risk, and monitor closure progress with technical teams.<br>• Support identity and access security activities in Microsoft Entra ID, including access reviews, role-based permissions, and governance practices.<br>• Assist with endpoint protection operations by monitoring tools such as Microsoft Defender, CrowdStrike, or SentinelOne and helping resolve endpoint-related threats.<br>• Use endpoint management technologies such as Microsoft Intune and Group Policy to apply security baselines, review configurations, and strengthen device hardening standards.
<p><strong>Antivirus Engineer/Security Analyst</strong></p><p><strong>Location: Onsite in Washington D.C.</strong></p><p><strong>Duration: 6 month contract (Potential for conversion)</strong></p><p><br></p><p>This role will focus on enterprise endpoint security and anti-virus operations supporting both workstation and server environments. You will work with centralized security tools managing policies, deployments, and incident response for malware and endpoint protection events</p><p><br></p><p>Responsibilities:</p><p>• Manage deployment and configuration of enterprise anti-virus solutions across endpoints</p><p>• Administer centralized policies, updates, and protection settings</p><p>• Monitor and remediate malware incidents including root cause analysis</p><p>• Perform system health checks, scans, and compliance reporting</p><p>• Support security operations aligned with federal and zero-trust standards</p>
<p>We are looking for an experienced Client Service Advisor to join our team. This role focuses on providing strategic guidance to clients in areas such as estate planning, tax strategies, and investment analysis. The ideal candidate will have strong expertise in financial advising and a proven ability to deliver personalized solutions to meet client needs. Candidate needs to hold CFP designation.</p><p><br></p><p><strong><u>Qualified CFP candidates can email resume directly to joe.ciavardini@roberthalf</u></strong></p><p><br></p><p>Responsibilities:</p><p>• Advise clients on estate planning strategies to protect and manage their assets effectively.</p><p>• Develop tailored tax planning solutions to optimize financial outcomes for clients.</p><p>• Conduct detailed investment analyses to identify opportunities and mitigate risks.</p><p>• Build and maintain strong client relationships by providing exceptional service and clear communication.</p><p>• Collaborate with clients to create comprehensive financial plans that align with their long-term goals.</p><p>• Monitor market trends and equity investments to provide informed recommendations.</p><p>• Prepare detailed reports and presentations to communicate financial insights and strategies.</p><p>• Ensure compliance with financial regulations and industry standards in all advisory services.</p><p>• Utilize advanced financial tools and software to enhance analysis and decision-making processes</p>
<p><em>The salary range for this position is $75,000-$95,000 and it comes with benefits, including medical, vision, dental, life, and disability insurance. To apply to this hybrid role please send your resume to [email protected]</em></p><p><br></p><p>We are offering an opportunity for an Analyst based in Chicago, Illinois. The role involves the preparation and review of master lease and loan agreements, facilitating communications between various parties, and resolving documentation issues promptly. This position requires strong analytical, verbal, and written communication skills and the ability to communicate effectively with associates and clients.</p><p><br></p><p><strong>Job Responsibilities:</strong></p><p>• Review and prepare loan and lease documents, ensuring their accuracy and timeliness</p><p>• Act as the primary point of contact between Documentation Manager, Regional Sales Manager/Sales Associate, Customers, Internal Groups, and Vendors for transaction status updates and problem resolution.</p><p>• Establish and nurture strong relationships with Sales Associates and Customers, addressing their inquiries and concerns efficiently.</p><p>• Coordinate with suppliers regarding invoice-funding status, purchase order and account reconciliation.</p><p>• Manage pending files meticulously, including documentation, UCC’s, insurance and follow-ups for UCC, titles, and other documents.</p><p>• Validate the economics of transactions, tailored to the specifications and requirements of each transaction.</p><p>• Handle the processing and booking of lease and loan transactions on the lease & loan servicing system for funding.</p><p>• Assemble loan and lease packages, verifying calculations, rates, signatures, and dates on each document, preparing document checklists, obtaining subordination agreements, and filing UCC financing statements.</p><p>• Confirm that all documents are complete and ready prior to funding.</p><p>• Undertake additional projects as assigned by the Manager.</p>
<p>Colleen McAuliffe at Robert Half is looking for a detail-oriented real estate operations specialist to support a growing North American portfolio from California. This position focuses on lease administration, portfolio oversight, and coordination with internal partners and external landlords to keep real estate activities organized, compliant, and efficient. The role also contributes to process design and reporting improvements that strengthen portfolio governance and support future global growth.</p><p><br></p><p>Responsibilities:</p><p>• Oversee lease activity from execution through renewal or closeout, tracking key terms, dates, obligations, and required actions across the portfolio.</p><p>• Maintain complete and accurate lease records, abstracts, and supporting files so documentation remains current and audit-ready.</p><p>• Manage lease management system data and reporting, resolving discrepancies and ensuring reliable portfolio information for business use.</p><p>• Coordinate communications with landlords and internal teams regarding notices, certificates, amendments, and other lease-related documentation.</p><p>• Partner with Legal, Finance, Workplace Operations, and business stakeholders to support lease reviews, approvals, and operational decisions.</p><p>• Assist with negotiations and transaction support by organizing materials, aligning stakeholders, and following through on action items.</p><p>• Identify opportunities to improve space usage, portfolio performance, and operational consistency across multiple locations.</p><p>• Support office moves, expansions, consolidations, subleases, and other real estate projects while monitoring compliance with lease terms.</p><p>• Develop standardized procedures, templates, and controls that improve administration, reporting, and scalability across regions.</p><p>• Prepare summaries, analyses, and presentations for leadership and contribute to broader corporate real estate initiatives.</p>
<p><em>The salary range for this position is $75,000-$95,000 and it comes with benefits, including medical, vision, dental, life, and disability insurance. To apply to this hybrid role please send your resume to [email protected]</em></p><p><br></p><p>Let’s get you into a job where you’re not under compensated for your hard work. How about one where the company values your time? A high-end firm that was just rated one of the top places to work in Chicago just created a new Financial planning and analysis position. Which may seem pretty standard…until you get to the best part: The perks.</p><p><br></p><p>1) The pay rates are above what their top competitors pay their employees</p><p>2) They have higher bonus structures</p><p>3) There’s work from home flexibility and prioritization for employee work/life balance.</p><p>4) The position is a fast-track career growth opportunity (as the company is expanding rapidly thru acquisitions)</p><p>5) And more…</p><p><br></p><p><strong>ROLE OVERVIEW</strong></p><ul><li>Assist in building a best-in-class FP&A and Reporting process by developing, standardizing, maintaining and driving continuous improvement of all financial tools and planning processes</li><li>Develop deep understanding of the underlying operations and drivers for the budgets. Assist in the annual budgeting process including guidelines, systems and tools, change tracking and review and approval</li><li>Collaborate with the team regarding system enhancements, and maintenance of Adaptive Insights/Workday, the company's budgeting & forecasting tool</li><li>Maintain executive leadership reporting</li><li>Support Management Accounting team for reporting needs</li><li>Track financial results that will deliver insight and recommendations to our executive leadership for strategic and operational planning decisions</li><li>Contribute to the consolidation and analysis of management reporting results, monthly forecasts, and quarterly updates for senior leadership</li><li>Collaborate internally with other departments to strategize, troubleshoot issues, and support any needs they may have.</li></ul><p><br></p>
<p>Partnering with a growing SaaS organization in Denver, CO seeking an Analyst to join their team! This is an exciting opportunity focused on subscription analysis. This person will partner closely with sales and operations and will be responsible for revenue and billing, revenue reconciliations, subscription lifecycle management, reporting and analysis, and more. </p><p>Benefits for the Analyst are very competitive and include 401k with company match, medical/dental/vision coverage, team events, and competitive PTO. </p>
<p>We are looking for a detail-oriented Analyst to join a retail organization in Honolulu, Hawaii. This position helps leaders make informed decisions by transforming financial, operational, and business information into meaningful analysis and reporting. The role combines data oversight, performance tracking, and cross-functional collaboration to support planning, presentations, and ongoing business review activities. Due to the nature of the work and onsite requirements, preference will be given to Hawaii residents. Applicants should be able to reliably commute or reside within the region to meet business needs. All qualified applicants are encouraged to apply by calling Noe at 808.452.0264.</p><p><br></p><p><br></p><p>Responsibilities:</p><p>• Examine financial and operating data to uncover patterns, measure performance, and support management decision-making</p><p>• Create clear reports, dashboards, presentations, and analytical models that translate complex information into practical business insights</p><p>• Monitor core retail indicators, including sales activity, customer volume, labor spending, and inventory movement</p><p>• Prepare materials for recurring business reviews, leadership discussions, board reporting, and lender-facing presentations</p><p>• Compile information from various sources and validate its completeness, consistency, and reliability before reporting</p><p>• Partner with teams across the organization as well as external contacts to gather information and align reporting needs</p><p>• Provide interpretation during Japanese and English meetings and translate business documents and reports accurately</p><p>• Maintain strong data governance practices by safeguarding sensitive information and supporting data integrity in reporting processes</p>
We are looking for a customer-focused Help Desk Analyst II to support end users across a busy educational environment in Illinois. This long-term contract position is ideal for someone who combines strong technical troubleshooting with a detail-oriented, service-oriented approach when assisting faculty and staff. The role supports a wide range of devices and day-to-day IT issues, with opportunities to contribute to hardware support, device setup, and overall technology operations.<br><br>Responsibilities:<br>• Deliver timely technical assistance to faculty and staff, emphasizing clear communication and a high level of customer care.<br>• Diagnose and resolve issues involving Windows 10 systems, Chromebooks, Dell laptops, and Apple devices including Mac and iOS hardware.<br>• Perform hands-on hardware maintenance and repair to keep user devices operational and minimize downtime.<br>• Manage and update service desk tickets, ensuring incidents and requests are documented accurately and followed through to completion.<br>• Assist with device inventory tracking, workstation configuration, and cable organization to support efficient IT operations.<br>• Provide basic network troubleshooting to identify common connectivity issues and escalate more complex problems when needed.<br>• Support user account and access-related tasks within Active Directory, Microsoft 365 Enterprise, and Microsoft Entra ID.<br>• Contribute to onsite technical coverage as part of a small IT team supporting multiple buildings and end-user needs.
We are looking for a Help Desk Analyst II to join a team in Illinois in a contract capacity with the potential for a permanent role. This role is ideal for someone who enjoys solving technical problems across end-user systems, network-connected devices, and core desktop environments while delivering dependable support to internal users. The position offers a hands-on opportunity to work across Level 1 and Level 2 support needs, troubleshoot a wide range of issues, and build experience in infrastructure, security, and day-to-day IT operations.<br><br>Responsibilities:<br>• Provide front-line and second-level technical support for desktop systems, laptops, and end-user technology in both on-site and remote settings.<br>• Diagnose and resolve issues involving workstations, peripherals, wireless connectivity, printers, and other network-attached equipment.<br>• Support daily operations of network hardware by assisting with switches, routers, wireless access points, and related connectivity concerns.<br>• Manage service desk requests, document troubleshooting steps, and ensure timely follow-up through ticket resolution.<br>• Assist with user account support and routine administrative tasks within Active Directory and Windows-based environments.<br>• Help maintain secure and stable systems by supporting patching activities, endpoint protection tools, antivirus measures, and basic firewall-related tasks.<br>• Contribute to backup monitoring and support basic recovery procedures to help maintain business continuity.<br>• Escalate more complex technical incidents when needed while continuing to communicate clearly with users and internal IT teams.
<p>We are looking for a skilled Help Desk Analyst LI/ L2 to support employees and deliver dependable day-to-day technical assistance in Wisconsin. This Long-term Contract position is ideal for someone who enjoys resolving user issues, keeping support workflows organized, and creating a positive experience for internal customers. The person in this role will work closely with the IT team to address incoming requests, reduce outstanding ticket volume, and strengthen overall service desk operations.</p><p><br></p><p>Responsibilities:</p><p>• Provide first-line technical assistance for hardware, software, user account, and access-related concerns across the organization.</p><p>• Monitor, organize, and respond to support requests in the ticketing system while helping reduce existing backlog.</p><p>• Support Microsoft-based environments, including Windows systems, Active Directory, and Azure-related access or configuration issues.</p><p>• Route advanced or specialized problems to the appropriate internal technology teams and ensure proper follow-up.</p><p>• Record incidents, troubleshooting steps, and final resolutions accurately within service management documentation.</p><p>• Recognize patterns in recurring support issues and suggest practical changes that improve service efficiency.</p><p>• Deliver attentive, user-focused assistance that builds trust and maintains strong working relationships with employees.</p><p>• Partner with other IT team members to resolve issues promptly and contribute to smoother support operations.</p>
We are looking for a Help Desk Analyst II to support end users and maintain reliable day-to-day IT operations in Los Angeles, California. This contract position with permanent potential is ideal for someone who enjoys resolving technical issues across desktop, server, and network environments while delivering responsive support. The role requires strong troubleshooting ability, sound judgment when prioritizing incidents, and confidence working with Windows, Azure, and Active Directory.<br><br>Responsibilities:<br>• Diagnose and resolve hardware, software, server, and network issues to minimize disruption for users and business operations.<br>• Manage service desk requests from intake through closure, ensuring timely updates, accurate documentation, and proper follow-through on each issue.<br>• Escalate more complex incidents to the appropriate technical teams while supplying clear troubleshooting details and relevant system information.<br>• Provide hands-on support for Microsoft Windows environments, including workstation setup, configuration, and issue resolution.<br>• Administer user accounts and access permissions within Active Directory to support onboarding, changes, and account maintenance.<br>• Assist with Azure-related support tasks, including user access, connectivity concerns, and basic cloud environment troubleshooting.<br>• Track recurring technical problems, identify patterns, and recommend practical solutions to improve service quality and response times.
<p>We are looking for a Help Desk Analyst II to provide hands-on technical support for employees in Los Angeles, California. This Contract position is ideal for someone who thrives in a fast-paced onsite environment and can confidently resolve escalated desktop, application, and account-related issues across both Mac and Windows systems. The role will support day-to-day end users with productivity tools, creative software, and access administration while delivering a high level of customer service.</p><p><br></p><p>Responsibilities:</p><p>• Deliver second-level technical support for hardware, software, and user account issues in both Mac and Windows environments</p><p>• Troubleshoot and resolve incidents involving Microsoft 365 applications, desktop operating systems, and common workplace technology</p><p>• Support employees with Adobe creative tools, including assisting with issues related to Adobe Premiere and other Creative Cloud applications</p><p>• Manage onboarding and offboarding tasks by preparing accounts, assigning access, and ensuring timely removal of permissions when needed</p><p>• Administer account provisioning through Active Directory and related systems while maintaining accurate access controls</p><p>• Track, prioritize, and update service requests through the ticketing system to ensure timely issue resolution and communication</p><p>• Provide onsite assistance to users, offering clear guidance and attentive support for technical problems and service requests</p><p>• Assist with more advanced troubleshooting for specialized creative applications such as After Effects, Cinema 4D, Maya, or Nuke when applicable</p><p>• Contribute to broader IT support activities that may include entry-level system administration tasks and operational improvements</p>