<p>Robert Half is partnering with a mission-driven organization in San Diego to identify a Bilingual Customer Experience Specialist (Spanish/English). This role is ideal for a service-oriented professional who is passionate about supporting diverse communities and delivering compassionate, high-quality customer service.</p><p><br></p><p>This is a contract-to-permanent opportunity with long-term growth potential. The role will be fully onsite for the first six months, transitioning to a hybrid schedule (3 days remote, 2 days in office) thereafter.</p><p><br></p><p>Key Responsibilities:</p><ul><li>Respond promptly and professionally to inbound calls, providing accurate information, resources, and referrals</li><li>Document client interactions thoroughly and consistently in web-based systems and CRM platforms</li><li>Maintain up-to-date knowledge of available programs, services, and community resources</li><li>Collaborate with internal teams to resolve client concerns and ensure timely follow-up</li><li>Deliver exceptional customer service with empathy, professionalism, and cultural sensitivity</li><li>Utilize CRM systems and call center tools to manage customer interactions efficiently</li><li>Support billing and benefits-related functions while ensuring accuracy and compliance</li><li>Assist clients with navigating computer systems and online platforms</li><li>Conduct bilingual communication in Spanish and English to support a diverse client base</li><li>Adhere to call center best practices and procedures, including use of systems such as Avaya CMS and Epic</li></ul><p><br></p>
<p>Are you a bilingual professional with a passion for customer service and problem-solving? Our client in San Diego, CA is seeking a dedicated Spanish Call Center Representative to join their dynamic team. This is an excellent opportunity for someone who thrives in a fast-paced environment and is eager to make a positive impact in a customer support role.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Provide outstanding customer service to both Spanish and English-speaking clients via phone, email, and chat</li><li>Resolve customer inquiries, issues, and complaints promptly and professionally</li><li>Document all customer interactions accurately in the CRM system</li><li>Collaborate with team members and escalate complex issues as needed</li><li>Maintain knowledge of products, services, and company policies to better assist customers</li><li>Meet or exceed daily performance metrics and quality assurance standards</li></ul><p><br></p>
We are looking for a dedicated Office Assistant to join our team in The Woodlands, Texas. This is a long-term contract position offering a mix of onsite and remote work. The role is ideal for someone who is detail-oriented, organized, and comfortable with client-facing responsibilities.<br><br>Responsibilities:<br>• Assist with client support by managing inquiries and providing attentive customer service.<br>• Distribute incoming and outgoing mail efficiently, ensuring timely delivery.<br>• Organize and scan documents into tax software while maintaining accurate records.<br>• Answer inbound calls and direct them to appropriate staff or departments.<br>• Perform receptionist duties, including greeting visitors and managing a clean workspace.<br>• Handle clerical tasks such as filing, data entry, and maintaining office supplies.<br>• Maintain a high standard of conduct and adhere to business casual dress code during client interactions.<br>• Support efforts to standardize document filing processes for improved efficiency.<br>• Collaborate with team members to take on additional responsibilities as workload increases.
<p>We are looking for a dedicated Department Assistant Receptionist to join our team in Fern Park, Florida. This role involves providing exceptional administrative and clerical support, ensuring smooth daily operations, and delivering excellent customer service. As a vital part of our activity center, you will handle a variety of tasks with attention to detail and professionalism. This is a long-term contract position that offers stability and growth opportunities.</p><p><strong>Hours:</strong> 9:00 AM – 2:00 PM (5 hours daily)</p><p><strong>Responsibilities:</strong></p><ul><li>Answer phones and greet visitors in a professional manner</li><li>Perform word processing, typing, copying, and faxing</li><li>Maintain calendars and schedule meetings</li><li>Coordinate travel arrangements, lunch orders, RSVPs, and mail delivery</li><li>Track expenses and attendance records</li><li>Maintain office cleanliness and organization, including opening/closing tasks</li><li>Monitor and restock office supplies and printer needs</li><li>Coordinate building and equipment maintenance</li><li>Set up and tear down for on-site events</li><li>Provide support to SLT-level executives and below</li><li>May supervise junior clerical staff as needed</li></ul><p><br></p>
<p>We are seeking a <strong>Client Support Analyst</strong> who is passionate about problem-solving, process improvement, and delivering exceptional client service. This role is instrumental in supporting our Channel Partners and Sales Team by resolving post-deal inquiries and navigating operational challenges across deregulated energy markets.</p><p>The ideal candidate thrives in a fast-paced environment, brings a detail-oriented mindset, and demonstrates strong communication and analytical skills to ensure operational excellence and client satisfaction.</p><p> </p><p><strong>Key Responsibilities</strong></p><ul><li>Serve as the primary post-deal liaison between Brokers and the Sales Team, managing inquiries and operational escalations with professionalism and accuracy.</li><li>Conduct operational analyses and develop reports to support informed business decisions under the direction of senior analysts or leadership.</li><li>Research and resolve complex post-deal issues, including enrollment rejections, billing discrepancies, commission inquiries, regulatory complaints, and early termination notifications.</li><li>Collaborate cross-functionally with internal teams to improve processes and enhance client experience across all phases of the customer lifecycle.</li><li>Manage and track deliverables, ensuring alignment with service-level agreements (SLAs) and company standards.</li><li>Identify and recommend opportunities for process enhancements and efficiency improvements.</li><li>Support ongoing business initiatives through both qualitative and quantitative research and analysis.</li></ul><p><br></p>
We are seeking a detail-oriented and personable Front Desk Coordinator to join our team in Pittsburgh, Pennsylvania. This is a 100% onsite, contract-to-permanent position that requires excellent multitasking abilities and a strong customer service orientation. The ideal candidate will play a key role in ensuring smooth daily operations and creating a welcoming environment for clients and visitors.<br><br>Responsibilities:<br>• Greet visitors and clients with a friendly and detail-oriented approach, ensuring their needs are promptly addressed.<br>• Manage inbound calls using a multi-line phone system, directing them to the appropriate departments or individuals.<br>• Provide concierge services to assist clients and visitors, maintaining a high standard of customer service.<br>• Operate and maintain a switchboard system efficiently, handling multiple lines with accuracy.<br>• Coordinate appointments and schedules to streamline office operations.<br>• Maintain a clean and organized front desk area, reflecting a detail-oriented image of the organization.<br>• Collaborate with team members to resolve any customer inquiries or concerns effectively.<br>• Support administrative tasks such as managing mail, filing, and other office duties as needed.<br>• Ensure all visitors follow security protocols and are logged in appropriately.<br>• Act as a reliable point of contact for both internal staff and external stakeholders.
We are looking for an Office Services Associate to join our team in St. Louis, Missouri, on a contract basis. In this role, you will provide essential back-office support services to ensure seamless operations, including reprographics, mail handling, and hospitality support. This position requires strong organizational skills, attention to detail, and the ability to perform in a dynamic and fast-paced environment.<br><br>Responsibilities:<br>• Handle reprographics tasks, including copying, scanning, and document preparation, while adhering to established procedures.<br>• Manage incoming and outgoing mail services, including sorting, distribution, and tracking.<br>• Operate and troubleshoot equipment such as copiers, scanners, and fax machines to ensure smooth functionality.<br>• Maintain accurate logs and records for all office services activities.<br>• Ensure timely completion and delivery of assigned tasks, meeting deadlines consistently.<br>• Assist with hospitality services, reception duties, and audio/visual support as needed.<br>• Perform quality assurance checks on completed tasks to maintain high service standards.<br>• Follow company and client policies to ensure compliance and efficiency in all operations.<br>• Prioritize tasks effectively to manage workflow and handle multiple demands.<br>• Lift and transport materials weighing up to 50 pounds regularly.
<p>Roseann Mabry from Robert Half is placing an Account Manager/ Customer Service Representative in Ballwin. This role position requires experience with account management, logistics, scheduling, distribution, inventory, invoicing and premier customer service. This is a high volume fast paced Account Manager/ Customer Service Representative on a small team. Each shipment is critical to keeping manufacturing companies moving forward and producing their goods.</p><p>Candidates must have 5 plus years experience in logistics and distribution to be considered for the Account Manager / Customer Service. You will be reviewing pricing, creating invoices, arranging the shipments, working as a liaison between the plants and chemical companies. You will troubleshoot issues delays and communicate with the plants. Anyone with chemical/manufacturing will be interviewed first! This position is onsite everyday working 8 to 5. The annual salary for Account Manager/ Customer Representative will be up to 85K. Benefits cost will be covered at 50%. Vacation and holiday pay being offered. Send your resume directly to Roseann Mabry at Robert Half. Look me up on Linked In! </p><p><br></p><p>Responsibilities:</p><p>• Build and maintain strong, long-term relationships with clients to ensure consistent communication and satisfaction.</p><p>• Handle inbound customer inquiries, providing prompt and attentive support.</p><p>• Manage account activities, including tracking orders and ensuring accurate documentation using QuickBooks.</p><p>• Collaborate with sales teams to identify opportunities for upselling and cross-selling products.</p><p>• Monitor customer accounts to proactively address issues and optimize service delivery.</p><p>• Educate clients on product offerings and services to drive engagement.</p><p>• Work closely with internal teams to streamline processes and improve customer experience.</p><p>• Conduct follow-ups with clients to ensure timely resolution of concerns and maintain rapport.</p><p>• Analyze customer feedback to identify areas for improvement and implement effective solutions.</p>
<p>We are seeking an organized and efficient Client Services Coordinator to join our client’s team in St. Louis Park, MN. This long-term contract role provides essential support to a high-performing commercial real estate brokerage team, where accuracy, professionalism, and attention to detail are critical. The ideal candidate will manage core administrative responsibilities, coordinate documentation and project tasks, and contribute to marketing and client-facing deliverables. This position plays a key role in ensuring seamless day-to-day operations and delivering exceptional service to both internal teams and external clients.</p><p><br></p><p><u>Administration</u></p><p><br></p><p>• Provide comprehensive administrative support, including preparing expense reports and coordinating travel arrangements.</p><p>• Schedule and coordinate meetings, appointments, and team activities.</p><p>• Manage multiple tasks and projects simultaneously for various team members.</p><p>• Maintain and manage databases across multiple target populations.</p><p>• Prioritize, track, and follow through on key action items.</p><p>• Support general office operations including file management, distributing marketing materials, maintaining office organization, processing invoices, and drafting correspondence.</p><p>• Provide reception coverage and assist with answering incoming calls as needed.</p><p><br></p><p><u>Marketing Support</u></p><p><br></p><p>• Assist in executing marketing campaigns, including scheduling, maintaining mailing lists, and generating campaign reports.</p><p>• Prepare business content for proposals, presentations, and digital platforms.</p><p>• Create presentation materials such as charts, graphs, and Excel worksheets.</p><p>• Write and edit documents with attention to grammar, clarity, and professional layout.</p><p>• Conduct competitor research and compile market data.</p><p><br></p><p><u>Client Support</u></p><p><br></p><p>• Liaise with clients to coordinate information, schedule meetings, and collect required documentation.</p><p>• Support a variety of client-related requests and ensure timely follow-up.</p><p>• Perform additional duties and special projects as assigned.</p><p><br></p>
We are looking for a dedicated Guest Services Representative to join our team in Memphis, Tennessee. In this role, you will provide exceptional hospitality and support to visitors of the museum, ensuring they have a memorable experience while engaging with exhibits and learning about the Civil Rights era. This is a Contract to position offering an exciting opportunity to grow within a dynamic environment.<br><br>Responsibilities:<br>• Greet and welcome guests at the entrance and Box Office, providing a warm and friendly first impression.<br>• Offer detailed explanations of ongoing and rotating exhibits, sharing insights on the Civil Rights era to enhance visitors’ understanding.<br>• Monitor assigned stations throughout the museum, including entrances, hallways, and the theater, ensuring smooth visitor flow and answering any questions.<br>• Deliver brief presentations before and after theater viewings to provide context and enhance the guest experience.<br>• Assist with managing crowd flow and directing visitors to various areas of the museum.<br>• Respond to inquiries and provide accurate information about the museum exhibits and facilities.<br>• Maintain a high level of professionalism and customer service, meeting organizational sales and service objectives.<br>• Stand for extended periods as required, ensuring all assigned areas are adequately supervised.<br>• Collaborate with team members to uphold the museum’s standards for guest satisfaction and operational efficiency.<br>• Ensure the museum environment remains welcoming and accessible for all visitors.
<p>We are looking for a detail-oriented and friendly Receptionist for a long-term contract position in Reading, Pennsylvania. In this role, you will play a key part in ensuring smooth daily operations by managing front desk responsibilities while providing exceptional customer service. This position requires strong organizational skills and the ability to handle multiple tasks efficiently.</p><p><br></p><p>Responsibilities:</p><p>• Answer and manage a high volume of incoming calls, ensuring proper screening, routing, and transfer to the appropriate departments or staff.</p><p>• Deliver outstanding customer service to clients, vendors, and team members through prompt and courteous communication.</p><p>• Welcome and assist visitors and clients in the office, creating a positive and detail-oriented first impression.</p><p>• Oversee front desk activities such as visitor check-ins and conference room scheduling to maintain smooth operations.</p><p>• Handle incoming mail, courier deliveries, and interoffice correspondence, ensuring proper distribution.</p><p>• Prepare and process outgoing mail and shipments with accuracy and timeliness.</p><p>• Maintain cleanliness and organization of the reception area and common spaces to uphold a detail-oriented environment.</p><p>• Provide administrative support including tasks like data entry, document preparation, and scheduling.</p><p>• Safeguard sensitive client information by handling it with discretion and confidentiality.</p>
We are looking for a detail-oriented Account Manager to join our team in Greenville, South Carolina. This Contract to permanent position offers an exciting opportunity to manage client accounts, foster strong relationships, and oversee the lifecycle of customer jobs from initial quote to completion. The role requires someone with excellent communication skills and a solid understanding of print processes.<br><br>Responsibilities:<br>• Convert customer quotes into active jobs, ensuring accuracy and timeliness.<br>• Gain a thorough understanding of internal job workflows and processes.<br>• Use foundational print knowledge to gather specifications for estimates and provide product guidance to customers.<br>• Communicate regularly with clients to share proofs, updates, and job completion details.<br>• Coordinate with vendors to place orders and ensure timely delivery.<br>• Collaborate with the production team to address customer requirements effectively.<br>• Build and strengthen relationships with customers through proactive follow-ups and support.<br>• Track and follow up on quotes to secure new business opportunities.<br>• Assist in other production areas as needed to support team goals.
<p>We are looking for an organized HOA Client Services Specialist to join our team in Escondido, California. In this role, you will play a vital part in ensuring client satisfaction and maintaining strong relationships by delivering outstanding service and support. This is a contract position, offering an excellent opportunity to contribute to our organization’s success while developing your skills in customer service and sales.</p><p><br></p><p>Responsibilities:</p><p>• Act as the primary point of contact for clients, addressing inquiries and resolving issues to ensure satisfaction and retention.</p><p>• Handle incoming client calls, balancing organizational policies with individual client needs.</p><p>• Assist clients with navigating the organization’s platform and provide basic technical support when needed.</p><p>• Accurately process client monetary requests, keeping risk management and compliance in mind.</p><p>• Complete client transactions and requests efficiently while adhering to established service level agreements.</p><p>• Perform account updates, maintenance, and corrections to ensure data accuracy.</p><p>• Investigate and resolve client disputes using sound judgment and knowledge of banking policies.</p><p>• Manage fraud intake requests and prioritize tasks to meet strict deadlines.</p><p>• Communicate findings and solutions to clients in a clear and precise manner, both verbally and in writing.</p><p>• Uphold the organization’s values and compliance standards, ensuring all activities align with safety protocols.</p>
We are looking for a dedicated Insurance Service Associate for Property and Casualty to join our team in Rochester, New York. In this long-term contract position, you will provide exceptional customer service to clients, ensuring their needs are addressed promptly and with attention to detail. Your role will involve handling client interactions, resolving complaints, and maintaining accurate documentation in alignment with company policies.<br><br>Responsibilities:<br>• Deliver outstanding customer service to clients by addressing inquiries and resolving claims in a timely and detail-oriented manner.<br>• Maintain accurate records of all client interactions, ensuring compliance with company policies and procedures.<br>• Utilize software tools, including Salesforce and Adobe Flex, to manage customer data and streamline processes.<br>• Develop a foundational understanding of Paychex products to better support client needs.<br>• Perform data entry tasks with a focus on prioritization and organizational accuracy.<br>• Handle complaints effectively, ensuring fair resolutions while maintaining positive customer relations.<br>• Collaborate with team members to provide quality service and support for property and casualty insurance clients.<br>• Scan, photocopy, and organize documents as needed to support administrative functions.<br>• Stay updated on industry best practices and internal procedures to enhance service delivery.<br>• Assist in claim administration and policy-related tasks to ensure seamless operations.
<p>We are looking for a dedicated Relationship Manager to join our client's team in the Twin Cities In this role, you will play a pivotal part in supporting clients with their financial needs. You will contribute to delivering exceptional service and fostering lasting client relationships.</p><p><br></p><p>Responsibilities:</p><p>• Establish and nurture strong relationships with clients to understand and address their financial goals and needs.</p><p>• Provide comprehensive support to Wealth Advisors by assisting with client services.</p><p>• Manage investment accounts and ensure accuracy in financial documentation and reporting.</p><p>• Collaborate with team members to share insights and improve firm processes and client outcomes.</p><p>• Uphold compliance standards and follow policies and procedures to maintain operational integrity.</p><p>• Assist clients with inquiries related to financial planning and investment strategies.</p><p>• Utilize Microsoft Excel, Word, and Outlook for efficient communication and documentation.</p><p>• Actively contribute to maintaining a positive team environment by offering assistance and sharing knowledge.</p><p>• Ensure a high level of customer satisfaction by consistently delivering precise and timely service.</p>
<p>We are looking for a dedicated and organized Receptionist to join our team in Fitchburg, Wisconsin. This contract position offers the opportunity to make a positive impact by ensuring smooth daily operations and providing excellent customer service. The ideal candidate will play a vital role in maintaining a welcoming environment for clients and supporting administrative tasks.</p><p><br></p><p>Responsibilities:</p><p>• Open the office each morning by turning on lights, tidying spaces, and managing cleanup as necessary.</p><p>• Welcome clients upon arrival and guide them to the appropriate locations.</p><p>• Maintain cleanliness and organization in the reception area to create a detail-oriented atmosphere.</p><p>• Oversee mail sorting and ensure timely delivery to the appropriate recipients.</p><p>• Load and empty the dishwasher regularly to keep communal spaces functional.</p><p>• Assist with lifting and managing packages as needed.</p><p>• Provide exceptional customer service to clients and visitors.</p><p>• Operate basic office equipment efficiently and handle administrative tasks with accuracy.</p>
We are looking for a dedicated Receptionist to join our team in North Syracuse, New York. This is a long-term contract position offering an excellent opportunity to provide valuable support to customers and ensure smooth operations. The role requires strong organizational skills and a commitment to delivering high-quality customer service.<br><br>Responsibilities:<br>• Welcome customers warmly and provide assistance as needed.<br>• Review and verify customer paperwork for accuracy and completeness.<br>• Manage and organize customer flow using the queuing system.<br>• Conduct and grade vision tests, ensuring compliance with standards.<br>• Input successful vision test results into the computer system.<br>• Guide customers in using kiosks to complete their transactions.<br>• Capture customer photographs for driver's licenses and other ID purposes.
We are looking for a Workplace Experience Ambassador to join our team in Orlando, Florida. In this role, you will serve as the face of our organization, ensuring all visitors and employees enjoy a seamless and welcoming experience. This is a contract position where you will contribute to maintaining high standards in customer service and event management while actively supporting the facility’s day-to-day operations.<br><br>Responsibilities:<br>• Deliver exceptional customer service to visitors and employees, addressing inquiries and providing assistance as needed.<br>• Coordinate the setup and breakdown of meeting rooms and event spaces, including arranging furniture, signage, and equipment.<br>• Regularly monitor building spaces to ensure they are clean, organized, and ready for use.<br>• Maintain accurate records of room schedules, bookings, and event calendars.<br>• Assist with catering arrangements and ensure timely delivery and presentation during events.<br>• Collaborate with other team members to support various facilities services and ensure smooth daily operations.<br>• Conduct daily walkthroughs of the building to identify areas requiring attention or improvement.<br>• Act as a visible and approachable representative of the workplace, spending time in public areas to engage with visitors and employees.<br>• Support monthly major events and smaller gatherings throughout the month to ensure success.<br>• Respond promptly to any operational issues or requests, ensuring timely resolutions.
<p>Robert Half has great ongoing opportunities for professional Call-Center CSRs. We are currently seeking motivated, empathetic, and customer-focused individuals to join our team. This is an excellent opportunity for individuals who are passionate about helping others and have strong communication skills. As a Call Center Customer Service Representative, you will be the first point of contact for our customers, providing them with the assistance and support they need via phone, email, or chat. Your role will involve addressing customer inquiries, resolving complaints, processing orders, and offering solutions to ensure an outstanding customer experience. The ideal candidate will be patient, professional, and adept at managing a high volume of calls while maintaining a positive attitude. Please call (805)496-6443 for immediate consideration.</p>
We are looking for a dedicated Customer Service Specialist to join our team on a contract basis in Santa Rosa, California. This role involves providing exceptional support to merchants while ensuring compliance, managing risk, and maintaining high standards of service delivery. The ideal candidate will bring strong technical skills, a keen eye for detail, and a proactive approach to problem-solving.<br><br>Responsibilities:<br>• Investigate and monitor merchant processing activities using advanced risk management tools.<br>• Handle customer inquiries by explaining underwriting policies and decisions with clarity.<br>• Conduct thorough investigations to ensure compliance and mitigate risks.<br>• Document risk assessments and findings in a concise and structured manner.<br>• Maintain merchant accounts, including updating profiles and bank account details.<br>• Collaborate with sales and other internal teams to deliver seamless merchant support.<br>• Stay informed about industry trends relevant to merchant services and risk management.<br>• Assist with credit and risk-related tasks, including reviewing merchant accounts.<br>• Ensure all services meet or exceed established quality and service standards.
We are looking for a skilled Phone Banker to join our team in Midland, Texas. This position is ideal for someone passionate about delivering exceptional customer service and resolving account-related inquiries efficiently. As part of a dynamic banking environment, you will play a key role in maintaining client satisfaction and providing solutions tailored to their needs.<br><br>Responsibilities:<br>• Respond to inbound calls from customers, addressing inquiries and resolving concerns related to their accounts.<br>• Assist customers with account inquiries, including balances, transactions, and bank product details.<br>• Handle complaints and disputes with professionalism, ensuring resolution aligns with company standards.<br>• Provide guidance to customers regarding available banking products and services.<br>• Direct incoming calls to the appropriate departments when necessary.<br>• Resolve account-related problems effectively while adhering to company policies.<br>• Maintain accurate records of customer interactions and ensure data integrity.<br>• Identify opportunities to enhance customer satisfaction and promote additional banking services.<br>• Collaborate with team members to improve service delivery and share best practices.<br>• Uphold compliance with banking regulations and internal procedures during all interactions.
We are looking for an organized and detail-oriented Receptionist to join our team on a contract basis in Clayton, Missouri. This role is ideal for individuals who thrive in a fast-paced environment and enjoy providing exceptional service to clients and colleagues. The Receptionist will play a pivotal role in ensuring smooth day-to-day operations and creating a welcoming atmosphere for all visitors. <br> Responsibilities: • Redirect client calls to the appropriate attorney promptly and efficiently. • Ensure mini fridges are restocked as needed to maintain office standards. • Greet clients upon arrival and assist with parking validation if they use the parking garage. • Clean and prepare conference rooms after client meetings to maintain a well-organized environment. • Handle incoming calls using a multi-line phone system and provide accurate information or direct calls as required. <br> The pay range for this position is 18 to 20. Benefits available to contract/contract professionals, include medical, vision, dental, and life and disability insurance. Hired contract/contract professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
We are looking for a proactive and detail-oriented Project Assistant to join our team in Rockford, Illinois. In this role, you will oversee key aspects of customer orders and contract administration, ensuring smooth communication and efficient processes. This is a Long-term Contract position, offering an excellent opportunity to contribute to cross-functional projects and provide outstanding customer service.<br><br>Responsibilities:<br>• Coordinate and manage repair purchase orders from commercial airline customers, including quoting, invoicing, and shipment processing.<br>• Act as the primary point of contact for customer inquiries and order-related issues, ensuring timely communication and resolution.<br>• Monitor and adhere to contractual obligations such as asset reporting, on-time delivery metrics, and penalty avoidance.<br>• Collaborate with internal teams including manufacturing, engineering, quality assurance, and program management to streamline operations.<br>• Prepare and present status reports on customer orders and service levels to ensure transparency and accountability.<br>• Implement and support continuous improvement initiatives to enhance efficiency and customer satisfaction.<br>• Supervise and guide shop technicians and field service teams to meet project goals and deadlines.<br>• Manage customer service requirements with a focus on maintaining high-quality standards and timely deliverables.<br>• Facilitate cross-departmental coordination to address operational challenges and optimize workflow.<br>• Ensure compliance with all contractual and regulatory requirements related to project execution.
<p>Opening for a Customer Relationship Manager- Member Experience at company in Blue Lagoon area. This is a customer service oriented role, providing exceptional service specifically for owners of a nationwide business chain. And addresses their inquiries directing them to the resources for operational needs, ensuring a seamless experience. The Manager is hands-on, leading a team and initiatives. This position offers an opportunity to work in a fast-paced environment while contributing to the success of a multi-billion dollar service business.</p><p> </p><p>Location: Blue Lagoon</p><p>Schedule: <strong>2 days Remote & 3 In-office </strong>(after 90 day training period)</p><p>Hours: Mon-Fri 8:30-5:00</p><p> </p><p>Salary: $80,000-$90,000</p><p>Bonus: up to 15%</p><p>Benefits: majority of Medical paid for Employee; generous Holidays (10days) and Paid PTO (18 days), 401k and other Insurances available. Free Parking for when in-office.</p><p> </p><p><strong>Company and Role Overview:</strong> This reputable organization is an entity under a corporate umbrella to a well-known nationwide chain. This role is ideal for a professional with Call Center or Customer Support experience maintaining business relationships and stellar service, and Managing a team. </p><p> </p><p><strong>Keys to this Role: </strong></p><p>5 yrs of Call Center experience; with Supervisory/Lead of small team</p><p>Service Provider Industry (Quick Service Restaurant, most ideal)</p><p>Customer Support focused (this is not sales)</p><p>Bachelor's degree in Business Administration or any related field</p><p>Proficiency with English oral and written skills</p><p> </p><p><strong>Member Experience Manager, </strong>Oversees the departments day-to-day responsibilities while also performing the functions hands-on. Responds promptly to franchisee owner inquiries via phone, email, and other communication channels; Instructs members on website resources regarding, equipment and/or repairs, supplier relations, employee applications and other inquiries; Provides detailed information about available services and offerings to franchisees. Onboards new franchise owners by facilitating a virtual overview of the on-line support services available.</p><p><br></p><p>Manages, handles and troubleshoots escalated or special needs efficiently, assisting team with problem solving; Follows up on unresolved issues to guarantee timely solutions; Collaborates with various departments to ensure franchisee needs are met effectively; Ensures department records of interactions are maintained according to compliance.</p><p><br></p><p>Oversees 5-7 staff, monitoring individual employee performance targets and department productivity to meet overall goals; Coordinates activities, rolls-out new or seasonal initiatives, provides continuous guidance on tools and training, identifies opportunities on efficiencies; engaging team focus on best class customer service for member experience.</p><p><br></p><p>Serves as the primary contact for department, corresponding and responding to information requests from managers and executive leadership; updates a reference log for on-going data requested or special initiatives to expedite response time; creates reports and presentations for internal business review.</p>
We are looking for a dynamic Sales Assistant to join our team in San Rafael, California. This Contract-to-permanent position is perfect for someone passionate about retail and eager to provide exceptional customer service while supporting a growing sales team. If you enjoy engaging with customers, managing inventory, and contributing to daily operations, this role offers an excellent opportunity to grow within the organization.<br><br>Responsibilities:<br>• Welcome customers warmly as they enter the showroom and assist with initial inquiries.<br>• Promote and sell small items, such as testing kits and chemical refills, ensuring customer needs are met.<br>• Manage incoming inventory shipments, including light lifting and organization.<br>• Guide visitors to the appropriate sales representatives for further assistance.<br>• Perform basic data entry tasks to maintain accurate records.<br>• Process customer payments through the system, ensuring accuracy and efficiency.<br>• Provide ad hoc support to the sales team, collaborating to meet daily goals.<br>• Maintain a detail-oriented appearance, adhering to the smart casual dress code.<br>• Work weekends as part of a five-day schedule to accommodate customer traffic.
