<p>We are looking for an experienced Dynanics Developer to join our team in Madison, Wisconsin. In this long-term contract role, you will play a pivotal part in designing, developing, and maintaining enterprise-level systems that drive business efficiency and innovation. This position offers an exciting opportunity to collaborate with a skilled team on dynamic projects while utilizing cutting-edge tools and technologies.</p><p><br></p><p>Responsibilities:</p><p>• Develop and maintain custom solutions within Microsoft Dynamics CRM and D365 to meet business needs.</p><p>• Create and optimize reports using Power BI and Microsoft Fabric to support data-driven decision-making.</p><p>• Collaborate closely with a team of developers to deliver high-quality, scalable backend solutions.</p><p>• Write and implement client-side scripting to enhance functionality and user experience.</p><p>• Analyze business requirements and translate them into technical specifications and configurations.</p><p>• Develop APIs to facilitate seamless integration across systems and applications.</p><p>• Ensure configuration management practices are followed for system updates and changes.</p><p>• Contribute to data science initiatives by providing technical support and insights.</p><p>• Troubleshoot and resolve issues within ERP/CRM systems to maintain operational continuity.</p><p>• Continuously stay updated on emerging technologies to enhance system capabilities.</p>
<p><strong>Developer/Analyst – PeopleSoft</strong></p><ul><li>Design and develop complex PeopleSoft HR programs, reports, interfaces, and application enhancements to meet business needs.</li><li>Configure and maintain Time & Labor rules to support compliance and accurate pay calculations.</li><li>Translate user and business requirements into effective technical solutions within PeopleSoft.</li><li>Code, test, debug, and implement solutions using PeopleCode, Application Engine, SQR, BI Publisher, PS Query, and Oracle technologies.</li><li>Maintain documentation for applications, processes, and system modifications.</li><li>Troubleshoot and resolve system issues to ensure optimal HR system performance.</li><li>Support and enhance PeopleSoft functionality in collaboration with HR functional partners.</li><li>Mentor junior team members on PeopleSoft development best practices.</li></ul><p><br></p>
<p>The CSC Colleague Resource Center – Retail provides real-time phone support to Retail banking colleagues, offering expert guidance on policies, procedures, systems, and customer service challenges. Specialists deliver solutions and coaching aligned with service standards while supporting enterprise-wide needs through LOB overflow assistance.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Provide inbound phone support to Retail banking colleagues, resolving inquiries related to policies, procedures, systems, and customer service scenarios</li><li>Deliver real-time coaching and guidance to promote best practices and enhance the customer experience</li><li>Resolve complex service issues through completion while meeting service level expectations</li><li>Support overflow call volume from other Lines of Business (e.g., Business Banking, Wealth Management, Lending) using cross-functional knowledge</li><li>Identify and recommend process improvements to enhance workflows and service delivery</li><li>Maintain accurate and detailed documentation of interactions in CSC systems</li><li>Participate in team huddles, calibration sessions, and ongoing training initiatives</li><li>Perform additional duties as assigned</li></ul><p><br></p>