We are looking for a Cyber Security Engineer to support and strengthen enterprise security operations in Plano, Texas. This permanent opportunity is ideal for a hands-on security specialist who can blend engineering expertise with incident response, data protection, and infrastructure security. The role will contribute to the design of resilient security controls, advance detection and response capabilities, and partner across teams to improve overall cyber defense maturity.<br><br>Responsibilities:<br>• Build, deploy, and refine enterprise security technologies that protect networks, endpoints, cloud resources, and sensitive information.<br>• Drive technical ownership of core security platforms such as secure access solutions, firewalls, SIEM tools, endpoint security, and related defensive controls.<br>• Establish and maintain security architecture guidelines, technical standards, and hardened configuration practices aligned with Zero Trust principles.<br>• Lead complex cyber investigations, coordinate response activities, perform threat hunting, and determine root causes for security events.<br>• Create and enhance detection content, correlation logic, and automated workflows to improve visibility and speed of response across security systems.<br>• Direct data protection and insider risk initiatives, including policy development and tuning across Microsoft 365, endpoints, and cloud environments.<br>• Review network security designs and configuration changes, offering expert guidance on segmentation, VPNs, secure access, and broader infrastructure protection strategies.<br>• Oversee vulnerability assessment efforts, prioritize remediation plans, support audit readiness, and help address compliance obligations across applicable frameworks.<br>• Mentor less experienced team members while communicating technical risks, recommendations, and project updates to business and technology stakeholders.<br>• Maintain clear documentation such as standards, procedures, runbooks, and architecture artifacts while identifying opportunities to improve automation and operational efficiency.
<p>We are looking for a Cyber Security Engineer to strengthen and advance our security environment. This position will focus on protecting infrastructure, applications, and data by developing practical safeguards, evaluating risk, and improving defensive capabilities across the organization. The ideal candidate brings hands-on technical expertise, sound judgment during security events, and the ability to collaborate effectively with teams throughout the business.</p><p><br></p><p>Responsibilities:</p><p>• Develop, deploy, and refine security controls that protect enterprise networks, systems, and business-critical information.</p><p>• Monitor the security landscape for suspicious activity, investigate alerts, and coordinate timely response actions when issues arise.</p><p>• Review technical environments against defined security expectations and support secure day-to-day operation and maintenance practices.</p><p>• Identify weaknesses across infrastructure, applications, and configurations, then drive remediation efforts to reduce exposure.</p><p>• Evaluate third-party vendors for adherence to organizational security standards and risk management expectations.</p><p>• Partner with infrastructure, application, and business teams to embed security requirements into projects and operational processes.</p><p>• Track emerging threats, tools, and best practices, and recommend practical improvements that strengthen the overall security posture.</p><p>• Help ensure compliance with relevant privacy, security, and regulatory obligations through assessments, documentation, and control validation.</p><p>• Provide technical guidance to stakeholders on security best practices related to networks, cloud services, web applications, and email protection.</p>
We are looking for a Cyber Security Engineer to strengthen and support the security of our technology environment in Brookfield, Wisconsin. In this role, you will help safeguard infrastructure, applications, networks, and data by building effective controls, assessing risk, and responding to security concerns. You will work closely with cross-functional technical teams to improve resilience, reduce exposure, and promote practical security standards across daily operations.<br><br>Responsibilities:<br>• Build, configure, and sustain security measures across cloud platforms, network infrastructure, servers, and endpoint devices.<br>• Review security monitoring data, analyze suspicious activity, and investigate alerts generated through enterprise security tools such as Microsoft Sentinel, Splunk, or QRadar.<br>• Perform vulnerability reviews, prioritize findings based on risk, and partner with technical teams to drive timely remediation.<br>• Contribute to identity and access management efforts by supporting multi-factor authentication, privileged access controls, and role-based permissions.<br>• Take part in incident response activities by assisting with investigation, containment, recovery, and follow-up documentation.<br>• Support audit readiness, compliance activities, and the creation or refinement of security policies and standards.<br>• Partner with infrastructure, cloud, and application teams to embed sound security practices into projects, system changes, and operational processes.<br>• Assess emerging security technologies and provide recommendations that improve the organization’s overall defensive capabilities.<br>• Create and maintain security procedures, playbooks, and technical documentation to support consistent operations and response efforts.<br>• Advise internal teams on security awareness, risk reduction, and practical approaches to protecting systems and information.
<p>Robert Half is seeking a skilled <strong>Cybersecurity Engineer</strong> to join our client's IT security team. In this role, you will be responsible for designing, implementing, and maintaining security solutions that protect the organization's networks, systems, applications, and data. The ideal candidate will have experience with security architecture, threat prevention, incident response, vulnerability management, and cloud security.</p><p>This contract opportunity offers the chance to work on critical cybersecurity initiatives while helping strengthen the organization's overall security posture.</p><p><br></p><p>Key Responsibilities</p><ul><li><strong>Security Infrastructure:</strong> Design, implement, and maintain security technologies including firewalls, intrusion detection/prevention systems (IDS/IPS), endpoint protection, VPNs, and web security solutions.</li><li><strong>Threat Detection & Response:</strong> Monitor security alerts, investigate incidents, perform root cause analysis, and implement corrective actions.</li><li><strong>Vulnerability Management:</strong> Conduct vulnerability assessments, security audits, penetration testing coordination, and remediation activities.</li><li><strong>Cloud Security:</strong> Secure cloud environments including Microsoft Azure, AWS, or Google Cloud Platform by implementing best practices and security controls.</li><li><strong>Security Architecture:</strong> Assist in designing secure network, server, and application architectures to reduce organizational risk.</li><li><strong>Identity & Access Management:</strong> Support access control initiatives, privileged access management, multi-factor authentication, and identity governance processes.</li><li><strong>Compliance & Governance:</strong> Ensure security controls align with regulatory requirements and industry standards such as NIST, ISO 27001, HIPAA, PCI-DSS, and SOC 2.</li><li><strong>Security Automation:</strong> Develop and maintain automation scripts and tools to improve security monitoring, threat detection, and response capabilities.</li><li><strong>Documentation:</strong> Create and maintain security policies, procedures, standards, and technical documentation.</li><li><strong>Collaboration:</strong> Work closely with IT, infrastructure, development, and business teams to integrate security into technology initiatives.</li></ul><p><br></p>
We are looking for a Software Developer to join a collaborative team in Norton Shores, Michigan. This onsite role is ideal for someone who enjoys building custom applications, solving technical problems, and growing within a service-focused environment. The position offers the chance to contribute to development efforts using Microsoft technologies while working closely with colleagues to deliver effective software solutions.<br><br>Responsibilities:<br>• Design, build, and maintain software applications using C# and the .NET technology stack.<br>• Develop and enhance web-based features with ASP.NET and JavaScript to support business needs.<br>• Partner with team members to create and refine custom solutions for client-facing and internal applications.<br>• Troubleshoot application issues, identify root causes, and implement reliable fixes.<br>• Participate in code reviews, testing, and ongoing improvement efforts to strengthen software quality.<br>• Support the evolution of existing systems and contribute to new development initiatives as priorities change.<br>• Learn project-specific platforms and tools, including ERP-related environments when applicable.<br>• Work onsite with the development team in Norton Shores, Michigan to help drive timely project delivery.
<p>We are looking for a Mid-level Software Developer to join a 4-month contract opportunity based in Norman, Oklahoma.</p><p><br></p><p>This candidate will close application defects across four repositories and owns the code-security work, alongside our lead </p><p>developer.</p><p><br></p><p>What they will actually do</p><p>▪ Work a written backlog of application defects — correctness, reliability, error handling, data-handling </p><p>— each with a file and line reference</p><p>▪ Own the code-security fixes outright: content-security policy, output escaping, database row-levelsecurity policies, IAM permissions, secret handling, upload validation, tenant and workspace isolation</p><p>▪ Work across four separate codebases rather than one, so context-switching is the job rather than an </p><p>interruption</p><p>▪ Submit work for review by our lead developer; our security and compliance lead reviews security </p><p>fixes for control adequacy and evidence, not for code quality</p>
We are looking for a Software Developer to join a team on a contract basis with the potential for a permanent position. This role is well suited for a hands-on engineer who can build modern applications, solve technical issues efficiently, and work with minimal supervision. The position will contribute to development across front-end and back-end technologies while supporting projects in a healthcare-focused environment where data accuracy and compliance awareness are important.<br><br>Responsibilities:<br>• Design, develop, and enhance web applications using TypeScript, React, Node.js, and Microsoft .NET technologies.<br>• Build and maintain scalable solutions across both client-side interfaces and server-side services.<br>• Diagnose application defects, investigate root causes, and implement reliable fixes in a timely manner.<br>• Collaborate with technical and business stakeholders to translate requirements into practical software solutions.<br>• Work independently to manage assigned development tasks, priorities, and deliverables with limited oversight.<br>• Create and support applications using C#, ASP.NET, JavaScript, and the .NET Framework as part of ongoing development efforts.<br>• Ensure software solutions align with healthcare-related data handling standards and compliance expectations.<br>• Participate in code reviews, testing activities, and continuous improvement efforts to strengthen application quality.
We are looking for a Software Developer to join a Long-term Contract opportunity supporting a machinery manufacturing organization in Denton, Texas. In this role, you will help build and enhance business applications that enable manufacturing, engineering, operations, and corporate teams to work more efficiently. You will partner with cross-functional stakeholders in an Agile environment to deliver dependable, scalable, and secure software solutions while also supporting existing production systems.<br><br>Responsibilities:<br>• Develop, test, implement, and maintain enterprise software solutions using OutSystems and Microsoft .NET technologies.<br>• Create responsive web applications, backend services, APIs, and workflow solutions that support operational and manufacturing needs.<br>• Work closely with product owners, business analysts, architects, and end users to translate business needs into practical technical solutions.<br>• Build and sustain integrations between internal systems and external platforms through APIs, web services, and related connectivity tools.<br>• Contribute to modernization efforts by moving legacy applications to current platforms and maintainable architectures.<br>• Investigate and resolve functional, integration, and performance issues across development, test, and production environments.<br>• Produce clear technical documentation, system diagrams, and support materials to aid development and ongoing maintenance.<br>• Participate in Agile team activities such as planning sessions, backlog refinement, daily standups, reviews, and retrospectives.<br>• Support deployment automation and continuous delivery practices in collaboration with infrastructure, security, and operations teams.<br>• Provide application support for critical business systems, including on-call assistance when needed.
We are looking for a Software Developer to join a financial services team on a contract-to-permanent basis. This role focuses on building production-ready software and AI-enabled solutions that connect applications, data sources, and intelligent workflows. The ideal candidate brings strong Python expertise along with experience delivering scalable systems that support real business operations in a cloud-connected environment.<br><br>Responsibilities:<br>• Design, develop, and maintain robust software applications using Python and related technologies for enterprise use cases.<br>• Build and connect AI-driven solutions that integrate with databases, business platforms, and external services.<br>• Create and refine production-grade workflows involving large language models, orchestration pipelines, and agent-based processes.<br>• Implement solutions using modern AI development frameworks such as LangChain, AutoGen, or Semantic Kernel.<br>• Collaborate with cross-functional teams to deploy intelligent applications into live environments with reliability, security, and performance in mind.<br>• Develop cloud-integrated features and services, with preference for experience supporting Azure-based AI capabilities.<br>• Contribute to application enhancements across existing development stacks, including .NET, C#, ASP.NET, JavaScript, and the .NET Framework where needed.
We are looking for a Software Developer to join a team in New York, New York on a Long-term Contract assignment. This position focuses on building and supporting modern web applications using a mix of frontend and backend technologies, with an emphasis on dependable performance and clean, maintainable code. The ideal candidate is comfortable diagnosing technical issues independently and can contribute effectively in environments where healthcare data standards and compliance expectations are important.<br><br>Responsibilities:<br>• Design, develop, and maintain web-based applications using TypeScript, React, Node.js, and Microsoft .NET technologies.<br>• Build responsive user interfaces and support backend services that enable reliable application performance across the full stack.<br>• Investigate technical issues, identify root causes, and implement effective fixes to improve system stability.<br>• Work independently to manage development tasks, prioritize deliverables, and complete assignments with minimal supervision.<br>• Write clear, maintainable code in C#, ASP.NET, JavaScript, and .NET Framework within established development standards.<br>• Collaborate with cross-functional stakeholders to understand business needs and translate them into practical software solutions.<br>• Support applications that operate in healthcare-related environments while following applicable data handling and compliance expectations.
We are looking for an experienced Software Developer to strengthen our cloud application environment and build reliable technical capabilities that support long-term business goals. This position will focus on creating and enhancing integrations, automation, reporting tools, and tailored system functionality within a growing enterprise platform. Based in Twinsburg, Ohio, this role works closely with business partners and technical teams to deliver stable, scalable solutions that improve performance and data accessibility.<br><br>Responsibilities:<br>• Build, test, and support connections between the cloud ERP platform and other business systems to ensure dependable data flow across applications.<br>• Develop and manage data conversion and migration activities that support new initiatives, enhancements, and future platform needs.<br>• Create custom technical solutions such as automated workflows, events, projections, and user-facing components that improve system functionality.<br>• Investigate system issues, identify root causes, and implement corrective actions to strengthen performance and reliability.<br>• Prepare and maintain technical documentation, development guidelines, and support materials that promote consistency across the environment.<br>• Collaborate with stakeholders to gather business needs and translate them into practical, maintainable technical designs.<br>• Contribute to upgrade planning, patch validation, release coordination, and testing efforts to support ongoing platform stability.<br>• Participate in design discussions and recommend development approaches that align with platform standards and long-term scalability.<br>• Help expand internal technical expertise by sharing knowledge and supporting the growth of in-house platform development capabilities.
<p>We are looking for a Software Developer to join a team in San Antonio, Texas on a Contract to Permanent basis. This role is ideal for a full stack developer who brings strong experience with .NET technologies, SQL Server, and modern web interfaces, and who enjoys building reliable applications that support critical business operations. The position offers the opportunity to contribute across the full development lifecycle, from technical planning and coding through testing, documentation, and production support.</p><p><br></p><p>Responsibilities:</p><p>• Design, develop, and enhance full stack applications with a strong emphasis on .NET-based solutions, SQL Server, and user-facing web interfaces.</p><p>• Investigate complex application issues, identify root causes, and deliver effective fixes to improve system stability and performance.</p><p>• Participate in technical analysis, solution design, and project planning to support successful delivery of assigned initiatives.</p><p>• Build, test, and validate application components to ensure accuracy, functionality, and alignment with business needs.</p><p>• Partner with end users and internal stakeholders to gather requirements, assess system challenges, and recommend practical technical solutions.</p><p>• Provide clear updates to technology leadership and project teams regarding development progress, issue resolution, and implementation status.</p><p>• Support production applications through scheduled validation activities, change control documentation, and on-call coverage for assigned systems.</p><p>• Create and maintain thorough technical documentation, including test evidence, change details, operational procedures, and support materials.</p><p>• Assist in mentoring and supporting information systems staff by sharing knowledge, training users, and contributing as an active member of project teams.</p>
We are looking for a Software Developer to join a construction-focused organization in Appleton, Wisconsin on a contract basis with the potential for a permanent role. This role is ideal for a developer who enjoys building practical, business-facing applications and partnering closely with internal stakeholders to deliver dependable software solutions. The position calls for strong experience with C# and the .NET ecosystem, along with the ability to contribute within an enterprise environment and support web-based application development.<br><br>Responsibilities:<br>• Design, build, and maintain business applications using C#, .NET, and ASP.NET technologies.<br>• Partner with internal users and cross-functional teams to gather needs, translate requirements, and deliver effective software solutions.<br>• Develop and enhance web-based features with JavaScript and related front-end technologies to improve usability and performance.<br>• Write, optimize, and support SQL queries and database interactions that underpin core application functionality.<br>• Contribute to application updates, issue resolution, and ongoing enhancements across enterprise-level systems.<br>• Participate in code reviews, testing, and technical documentation to promote quality, stability, and maintainability.<br>• Support work tied to broader application initiatives, including projects that may involve mobile or modern UI technologies such as Blazor or Flutter.<br>• Collaborate with team members to troubleshoot production issues and implement timely, reliable fixes.
<p>We are seeking a Software Developer with experience in 3D application development to help design, build, and enhance interactive solutions. The ideal candidate will have hands-on experience with game engine technologies, 3D modeling workflows, and C++ development. This role will collaborate with cross-functional teams to create high-quality, real-time applications using Unreal Engine and Unity. This is an onsite position in Jacksonville, FL.</p><p><br></p><p>Responsibilities</p><ul><li>Develop and maintain interactive 3D applications, simulations, and visualization tools.</li><li>Design, implement, and optimize software solutions using C++ and related technologies.</li><li>Build and enhance applications within Unreal Engine and Unity environments.</li><li>Integrate 3D assets, models, animations, and visual effects into production applications.</li><li>Collaborate with designers, artists, and stakeholders to translate requirements into technical solutions.</li><li>Troubleshoot, debug, and optimize performance for real-time applications.</li><li>Participate in code reviews and contribute to software design discussions.</li><li>Create and maintain technical documentation for applications and development processes.</li><li>Support testing, deployment, and ongoing maintenance activities.</li></ul><p><br></p>
<p>We are looking for a Software Developer to join a collaborative team in Greater Cleveland, Ohio and help build modern web-based solutions with meaningful business impact. This position centers on creating and enhancing a cloud-driven financial management platform while contributing across both user-facing and server-side components. The ideal candidate enjoys solving technical challenges, values teamwork, and wants to play an active role in shaping future product capabilities.</p><p><br></p><p>Responsibilities:</p><p>• Design, build, and maintain full-stack web applications with a focus on performance, usability, and reliability.</p><p>• Develop front-end features using modern JavaScript frameworks to deliver responsive and intuitive user experiences.</p><p>• Create and support back-end services and application logic using C# and ASP.NET technologies.</p><p>• Partner with cross-functional team members to define requirements, refine technical approaches, and deliver scalable solutions.</p><p>• Contribute to the ongoing enhancement of a cloud-based financial software suite by adding new functionality and improving existing components.</p><p>• Write and optimize database interactions, including data models and queries, within Microsoft SQL environments.</p><p>• Participate in architecture discussions and provide input that influences the direction of current and future products.</p><p>• Test, troubleshoot, and resolve application issues to ensure stable releases and high-quality software delivery.</p>
We are looking for a Software Developer to join a healthcare-focused organization in Dallas, Texas on a contract-to-permanent basis. This position will build and support enterprise integrations that connect business-critical platforms, enabling secure and dependable data movement across HR, finance, recruiting, IT service management, and related functions. The role works closely with stakeholders, application teams, and technical leaders to turn operational needs into scalable integration and automation solutions. This opportunity is ideal for someone who enjoys hands-on development, production support, and continuous improvement in a complex SaaS environment.<br><br>Responsibilities:<br>• Build, test, deploy, and maintain integrations across enterprise systems, cloud applications, and external vendors using APIs, web services, and file-based exchange methods.<br>• Create and support Workday integration solutions using tools such as Workday Studio, Orchestrate, and web services to meet business and operational needs.<br>• Develop data interfaces using standard exchange formats and ensure strong error handling, monitoring, and system reliability throughout each workflow.<br>• Design automation solutions with technologies such as Power Automate, Azure services, Freshservice Orchestration, UiPath, and Quickbase to streamline business processes.<br>• Translate functional requirements into technical designs, interface specifications, field mappings, and implementation plans for integration delivery.<br>• Monitor interface activity, investigate failures or data inconsistencies, and apply corrective actions to improve stability and performance.<br>• Contribute throughout the software development lifecycle, including discovery, design, coding, testing, deployment, and post-production support.<br>• Produce and maintain clear technical documentation such as runbooks, workflow diagrams, support guides, and interface design materials.<br>• Participate in peer reviews and architecture discussions to strengthen coding practices, solution quality, and long-term integration standards.
<p>We are looking for a Software Developer to join a team in California on a long-term contract assignment. This Software Developer role is ideal for a hands-on, detail-oriented individual who can build and support full stack applications while contributing to reporting and analytics solutions. The Software Developer position calls for someone who combines strong technical depth with sound judgment, clear communication, and a collaborative approach to solving business and technology challenges.</p><p><br></p><p>Responsibilities:</p><p>• Create and enhance full stack software solutions using C# and the .NET ecosystem, delivering reliable functionality for both new development and ongoing improvements.</p><p>• Develop secure, scalable backend components, including RESTful APIs, business logic, and integrations that support enterprise application needs.</p><p>• Build responsive user interfaces with web technologies such as ASP.NET MVC, Razor, JavaScript, and jQuery to provide a smooth user experience.</p><p>• Maintain and optimize existing applications by investigating defects, resolving performance issues, and applying updates that improve stability and usability.</p><p>• Execute comprehensive testing and debugging activities to confirm application quality, security, and dependable performance across environments.</p><p>• Manage code movement across cloud and on-premises environments, helping ensure consistent deployments and effective release practices.</p><p>• Design and support database objects, queries, and stored procedures in Microsoft SQL Server to enable efficient data processing and application performance.</p><p>• Produce and maintain reports, dashboards, and analytics outputs, while validating data accuracy and translating business reporting needs into practical solutions.</p><p>• Partner with stakeholders, business users, and technical team members to gather requirements, shape solutions, and provide support for third-party vendor applications.</p><p>• Offer technical guidance to less experienced developers and contribute to a team culture focused on knowledge sharing and continuous improvement.</p>
<p><strong>Please Note:</strong> This position supports government-contracted programs. As a result, candidates must be <strong>U.S. Citizens</strong> to be eligible for consideration.</p><p><strong>Senior Software Engineer (Test Systems & Manufacturing)</strong></p><p><strong>Location:</strong> Burnsville, MN</p><p><strong>Schedule:</strong> Onsite, First Shift (Flexible Start Time Between 6:00 AM and 9:00 AM)</p><p><strong>Employment Type:</strong> Contract-to-Hire, 12 Months with Potential for Full-Time Conversion</p><p><strong>Overview</strong></p><p>We are seeking a Senior Software Engineer to support a test engineering organization responsible for commercial and defense-related sensor products. This position plays a key role in the design, development, troubleshooting, and integration of software used in production test systems and manufacturing environments.</p><p>The ideal candidate is a hands-on engineer who enjoys solving complex technical problems, collaborating across disciplines, and working closely with hardware, software, and test equipment in support of production operations.</p><p>Key Responsibilities</p><ul><li>Design, develop, maintain, and enhance software applications used for manufacturing test systems and production equipment.</li><li>Troubleshoot software, hardware, and test-system issues that impact production operations.</li><li>Lead the development and implementation of test software solutions supporting new and existing products.</li><li>Collaborate with engineers, technicians, and operators to identify root causes and resolve technical challenges.</li><li>Support verification, validation, and requirements traceability activities throughout the development lifecycle.</li><li>Develop and maintain engineering processes, procedures, and best practices related to test software development.</li><li>Review software designs, provide technical recommendations, and contribute to continuous improvement initiatives.</li><li>Present project updates, technical findings, and design reviews to engineering teams and leadership.</li><li>Support modernization efforts for existing test platforms and manufacturing solutions.</li><li>Participate in cross-functional projects involving software, electrical, systems, and manufacturing engineering teams.</li></ul><p><br></p>
We are looking for an IT Engineer to support and enhance enterprise infrastructure across San Antonio, Texas. This role focuses on maintaining reliable systems, strengthening identity and network services, and contributing technical expertise to infrastructure and security initiatives. The ideal candidate brings hands-on experience across Microsoft platforms, cloud services, virtualization, backup technologies, and enterprise networking environments.<br><br>Responsibilities:<br>• Oversee the health, upkeep, and rollout of core infrastructure components, including servers, network hardware, and related enterprise systems.<br>• Manage Microsoft identity and access platforms by administering, deploying, and resolving issues across Active Directory, Entra ID, and associated services.<br>• Implement and support infrastructure solutions across cloud, on-premises, and endpoint environments while ensuring stable day-to-day operations.<br>• Partner with security team members to complete infrastructure-related security work and help maintain a resilient technical environment.<br>• Collaborate with internal and external solution delivery teams when advanced infrastructure expertise is needed for project execution.<br>• Advise infrastructure leadership on emerging tools, operational improvements, and technical opportunities that can benefit the business.<br>• Coordinate with IT business stakeholders to clarify expectations and communicate changes that may affect users or operations.<br>• Serve as a senior escalation resource for complex incidents and technical problems that require advanced troubleshooting beyond the service desk.<br>• Support network and operational technology environments, including work involving enterprise switching, wireless platforms, firewalls, and industrial systems where applicable.
<p>We're seeking a Telecom Engineer to support and enhance a modern cloud-based telecom and contact center environment. This role will focus on Cisco Webex Calling, Genesys Cloud, VoIP technologies, and a large-scale migration from Mitel to Cisco Webex. The ideal candidate is a hands-on problem solver who thrives in a collaborative team environment and takes ownership from issue identification through resolution.</p><p><br></p><p>Key Responsibilities</p><ul><li>Administer and support Cisco Webex Calling, Genesys Cloud, and other cloud telephony platforms.</li><li>Configure call routing, queues, call flows, agent settings, and user provisioning.</li><li>Support the ongoing migration from Mitel to Cisco Webex across multiple locations.</li><li>Troubleshoot telecom, contact center, routing, and voice service issues.</li><li>Manage telecom support tickets through full lifecycle resolution, including root cause analysis.</li><li>Maintain hybrid telecom environments during migration and transition periods.</li><li>Support telecom hardware, mobile devices, VoIP endpoints, and Microsoft Intune administration.</li><li>Participate in system upgrades, platform enhancements, and new technology deployments.</li><li>Recommend process improvements to enhance system performance and user experience.</li></ul><p><br></p>
<p>We are looking for a Telecom Engineer to support a healthcare organization in San Diego, California with the administration and optimization of modern voice and communications platforms. This Long-term Contract position focuses on maintaining reliable telephony services, improving user experience, and contributing to critical telecom initiatives across a hybrid environment. The ideal candidate brings hands-on expertise with cloud calling technologies, legacy voice systems, and responsive technical support in a fast-paced setting.</p><p><br></p><p>Responsibilities:</p><p>• Administer and optimize cloud telephony platforms, with primary responsibility for Genesys Cloud and Cisco Webex Calling environments.</p><p>• Support site-by-site voice platform rollouts as part of the migration from Mitel to Cisco Webex, ensuring minimal disruption to business operations.</p><p>• Contribute to telecom initiatives such as platform enhancements, technology deployments, and infrastructure modernization efforts.</p><p>• Maintain service continuity across both legacy and cloud-based voice systems during transitional periods.</p><p>• Investigate and resolve issues involving call queues, routing behavior, outages, and overall telecom performance.</p><p>• Provide break/fix support for existing Mitel systems while also supporting newer communication tools in production.</p><p>• Manage support tickets end to end, including diagnosis, resolution, root cause review, and recommendations to prevent repeat incidents.</p><p>• Administer endpoint management activities using Microsoft Intune to support telecom-related devices and user environments.</p><p>• Identify opportunities to streamline support processes, strengthen system reliability, and improve the overall end-user experience.</p><p>• Communicate clearly on ticket progress, project updates, and emerging support priorities while delivering high-quality customer service.</p>