We are looking for an experienced Support Technician III to provide advanced technical support in a manufacturing environment in New Castle, Pennsylvania. This role is focused on maintaining end-user systems, resolving complex desktop and device issues, and supporting a reliable technology experience across the organization. The ideal candidate brings strong hands-on knowledge of Windows platforms, endpoint management, and enterprise support tools, along with a practical, service-oriented approach to troubleshooting.<br><br>Responsibilities:<br>• Deliver advanced desktop and help desk support by diagnosing and resolving hardware, software, and connectivity issues for end users.<br>• Configure, deploy, and maintain PCs and enterprise devices while ensuring alignment with organizational standards and compliance requirements.<br>• Administer and support Windows 10 and Windows 11 environments, along with Microsoft 365 applications and related productivity tools.<br>• Build, manage, and deploy system images using modern provisioning and endpoint deployment solutions, including tools such as Autopilot.<br>• Use PowerShell to automate routine support activities, assist with software deployment, and address system remediation needs.<br>• Support Active Directory tasks such as user account assistance, access updates, and device-related administration.<br>• Track incidents and service requests through help desk and problem management platforms, maintaining accurate documentation and timely follow-up.<br>• Collaborate with internal IT teams to troubleshoot escalated technical issues and improve workstation performance and support processes.
<p><strong>IT Field Technician - TRAVEL REQUIRED</strong></p><p>Onsite | Buda, TX | Contract</p><p><br></p><p>Robert Half is partnering with a company in Buda, TX to identify a hands-on IT Support Technician to provide frontline technical assistance. This contract position is ideal for someone who enjoys solving everyday hardware and software issues, supporting end users in both office and industrial settings, and staying responsive to operational needs. The role includes on-site troubleshooting, device deployment, and local travel to nearby work locations as needed.</p><p><br></p><p><strong>POSITION: FIELD SERVICE TECHNICIAN</strong></p><p><strong>LOCATION: BUDA, TX </strong></p><p><strong>DURATION: 4 MONTHS</strong></p><p><strong>RATE: $30</strong></p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Set up printers, take direction to go reconfigure printers, </li><li>Mount hardware</li><li>Take a rack and set it up</li><li>Assist with cabling</li><li>Provides onsite support during SD-WAN and enterprise network cutovers, </li><li>Assist with deployment, connectivity validation, troubleshooting, and end-user support</li><li>100% onsite: needs to be someone will to travel and be onsite to fit our network cutover plan across 60+ sites around the country (majority of sites are located in TX with around 12 sites located outside of TX)</li></ul>
The Tier 2 Technician serves as the primary escalation point above Tier 1 and is responsible for day-to-day technical delivery across client environments. This role manages the full spectrum of cloud platform administration, including Microsoft 365 and Google Workspace, network troubleshooting and configuration, and hands-on technical onboarding execution.<br><br>The Tier 2 Technician operates independently within a defined scope and escalates to the CTO only for architecture decisions, security incidents, development work, and other higher-level technical changes. This position is designed to absorb the operational technical responsibilities that would otherwise default to the CTO.<br><br>Required Qualifications<br>3–5 years of MSP or IT support experience, with at least 2 years in a Tier 2 or system administrator role<br>Hands-on Microsoft 365 administration experience required, including Exchange, SharePoint, Intune, and Entra ID<br>CompTIA Network+ or equivalent networking experience<br>Experience with RMM platforms such as DattoRMM or similar tools<br>Ability to work independently without step-by-step supervision<br>Valid driver’s license and reliable transportation for on-site work<br><br>Preferred Qualifications<br>Microsoft 365 certification such as Microsoft-102 or equivalent<br>Experience supporting Google Workspace environments<br>Experience with UniFi networking platforms<br>Strong documentation habits and client-facing communication skills<br><br>Ideal Candidate Profile<br>The ideal candidate is a self-sufficient technical detail oriented who is comfortable owning escalated support issues, executing onboarding tasks, and maintaining cloud and network environments with minimal supervision. They should be equally comfortable working behind the scenes on administration and configuration tasks and interacting directly with clients during support and onboarding engagements.
<p>**Active A+ is required for consideration**</p><p><strong>**SHIFT: Wednesday - Sunday 7:00am - 4:00pm**</strong></p><p><br></p><p>We are looking for an experienced Field Technician II to support desktop and audiovisual technology across public transport operations in Dallas, Texas. This Long-term Contract position is ideal for someone who is comfortable working hands-on with end-user devices, imaging workflows, and peripheral equipment in a fast-paced environment. The role focuses on maintaining reliable workstation performance, resolving technical issues in the field, and ensuring audio visual systems and connected hardware function smoothly.</p><p><br></p><p>Responsibilities:</p><p>• Provide onsite technical support for desktops, workstations, and related end-user hardware throughout Dallas, Texas.</p><p>• Prepare, configure, and deploy computers using established imaging methods to ensure devices are ready for operational use.</p><p>• Diagnose and resolve issues involving peripheral equipment such as monitors, keyboards, printers, docking stations, and other connected devices.</p><p>• Support installation, troubleshooting, and maintenance of audio visual equipment to keep meeting and operational spaces fully functional.</p><p>• Perform hardware replacements, device setup, and system validation to minimize downtime for users.</p><p>• Respond to service requests and technical incidents with a focus on timely resolution and clear communication.</p><p>• Document completed work, device configurations, and recurring issues to support service continuity and future troubleshooting.</p>
We are looking for a Field Service Technician to support low-voltage infrastructure projects in North Carolina. This contract opportunity is ideal for someone who enjoys hands-on fieldwork, technical problem-solving, and delivering dependable installations that meet high standards. The role focuses on cabling and connected security systems, with an emphasis on quality workmanship, accurate documentation, and safe jobsite practices.<br><br>Responsibilities:<br>• Install, test, and service low-voltage cabling systems, including CAT6, fiber-optic, and related structured cabling components in accordance with industry expectations.<br>• Complete setup and support of access control equipment and video surveillance devices while following manufacturer guidance and established installation methods.<br>• Troubleshoot performance issues in cabling and connected systems, identify root causes, and carry out corrective actions to restore reliable operation.<br>• Perform technically detailed field installations that require strong attention to layout, connectivity, and overall system functionality.<br>• Record project progress, installation results, and materials used, and communicate inventory-related information clearly to the appropriate supply chain contact.<br>• Contribute ideas during team discussions to help improve workflows, field execution, and overall service quality.<br>• Keep tools, equipment, and job materials organized, maintained, and ready for daily field use.<br>• Follow all safety requirements on site, remain alert to potential risks, and report unsafe conditions promptly to support a safe work environment.
<p>We are seeking a Level 2 Help Desk Technician to serve as the escalation point for a busy end user support environment. This role handles the tickets that Level 1 cannot resolve, owns them through resolution, and helps keep the wider team running smoothly.</p><p><strong>Responsibilities</strong></p><ul><li>Resolve escalated hardware, software, and network incidents across Windows 10 and Windows 11 environments</li><li>Support Microsoft 365, Active Directory, and Entra ID account and access issues</li><li>Image, configure, and deploy desktops, laptops, and mobile devices</li><li>Troubleshoot VPN, printing, and basic network connectivity problems</li><li>Document resolutions and update knowledge base articles for the Level 1 team</li><li>Manage tickets in the ITSM platform against defined SLAs</li><li>Provide occasional deskside and remote support to end users across multiple sites</li></ul><p><br></p>
We are looking for a VoIP Engineer to support a Long-term Contract engagement in Spartanburg, South Carolina. This position is focused on delivering a Salesforce Service Cloud Voice solution in a bring-your-own-telephony environment with RingCentral as the telephony provider. The ideal candidate can take ownership of implementation activities from setup through launch, helping the team establish a reliable voice platform with minimal ramp-up time.<br><br>Responsibilities:<br>• Lead the deployment of Salesforce Service Cloud Voice within a bring-your-own-telephony architecture using RingCentral connectivity.<br>• Configure Omni-Channel voice routing, call handling logic, and agent and supervisor workspaces to support daily operations.<br>• Set up and manage RingCentral administration tasks, including integration components required for seamless connection with Salesforce.<br>• Build and refine queue structures, routing paths, IVR or menu options, and workflow behavior to align with business communication needs.<br>• Establish user access, profiles, permission sets, and role-based capabilities for agents and supervisors within the platform.<br>• Support end-to-end implementation activities, including telephony provisioning, system configuration, testing, and go-live readiness.<br>• Enable reporting and voice insight features such as recordings, transcripts, and conversation analytics within Salesforce.<br>• Collaborate with stakeholders to troubleshoot technical issues, validate configurations, and ensure stable voice operations after deployment.
We are looking for an IT Field Services Tech to provide on-site technical support for a wide range of end-user and network-connected technologies in Bellaire, Texas. This Long-term Contract position plays a key role in keeping workplace systems reliable, secure, and fully functional while supporting both daily operations and user productivity. The ideal candidate will work closely with internal teams and external partners to resolve issues, perform installations, and uphold strong service standards across multiple technology environments.<br><br>Responsibilities:<br>• Deliver hands-on support for desktops, software applications, mobile devices, telecom tools, patient entertainment systems, and other connected equipment across assigned locations.<br>• Diagnose technical problems, complete repairs, and restore service quickly to minimize disruption for end users and operational teams.<br>• Install, configure, test, and maintain hardware and software solutions used in clinical, security, engineering, and biomedical settings.<br>• Coordinate with vendors and cross-functional stakeholders to address incidents, schedule service activities, and support equipment deployments.<br>• Monitor ticket queues and respond within established service expectations while providing clear updates to users throughout the support process.<br>• Apply cybersecurity and data privacy practices when handling devices, files, user access, and system-related information.<br>• Maintain accurate documentation of service activities, asset details, troubleshooting steps, and resolution outcomes.<br>• Support network-enabled technologies by identifying connectivity issues and working with appropriate teams to resolve performance concerns.
<p>We are seeking an experienced <strong>IT Technical Trainer / IT Training Lead</strong> to design, deliver, and continuously enhance enterprise-wide IT and digital productivity training programs. This role will play a key part in driving adoption of modern workplace technologies, including <strong>Microsoft Copilot</strong> and other AI-enabled tools, helping employees use technology securely, effectively, and in alignment with business goals.</p><p>The IT Training Lead will work closely with <strong>IT, Information Security, Human Resources, and business leadership</strong> to translate technical capabilities into practical learning experiences that improve employee productivity and support organizational success.</p><p><strong>Key Responsibilities</strong></p><ul><li>Design, develop, and deliver engaging IT training programs for employees across the organization.</li><li>Lead training initiatives focused on digital workplace technologies, including Microsoft 365, Microsoft Copilot, collaboration platforms, and other AI-powered tools.</li><li>Partner with IT, Security, HR, and department leaders to identify skill gaps and training priorities.</li><li>Create learning paths, training materials, user guides, workshops, and e-learning content tailored to varying levels of technical proficiency.</li><li>Promote secure and compliant use of technology by incorporating cybersecurity and governance best practices into training programs.</li><li>Measure training effectiveness through adoption metrics, user feedback, and business productivity outcomes.</li><li>Continuously evaluate and improve training content to keep pace with evolving technologies and business needs.</li><li>Support change management efforts tied to new system rollouts, upgrades, and digital transformation initiatives.</li><li>Serve as a subject matter resource for end-user technology enablement and best practices.</li></ul><p><br></p>
<p><strong>DevOps Engineer III (Contract)</strong></p><p><strong>Location:</strong> Philadelphia, PA (Onsite 5 Days/Week)</p><p><strong>Employment Type:</strong> W2, Long Term Contract</p><p><strong>Job Category:</strong> Wireless Test Engineer</p><p><strong>Overview</strong></p><p>We are seeking an experienced <strong>Wireless Test Engineer</strong> to support wireless network performance initiatives and critical technology operations in a fast-paced enterprise environment. This role combines DevOps engineering, automation, cloud infrastructure, testing, analytics, and wireless device performance evaluation to help deliver high-quality customer experiences across mobile and wireless networks.</p><p>The ideal candidate will bring strong experience with infrastructure automation, CI/CD, cloud technologies, containerization, systems operations, and wireless device testing within 4G/5G environments.</p><p><strong>Key Responsibilities</strong></p><p>Comments:</p><p>Roles Responsibilities:</p><ul><li>Support the XM performance team for measuring the wireless network performance including 4G 5G and Wi Fi network Mobile.</li><li>Develop and maintain testing strategy test plans and test cases for measuring the overall customer experience.</li><li>Collect logs and perform triaging of defects from iOs and android device testing.</li><li>Perform data analytics and visualization</li><li>Perform a walk test in the field to simulate some customer experience use cases.</li><li>Prepare the test report and presentation to show the test finding.</li><li>Coordinate debugging sessions between OEMs and engineering teams to investigate issues for resolution.</li><li>Ability to work adhere to all NDAs and work on confidential projects at Comcast. Able to drive technical conversations with OEM partners with regards to device defects and debugging as needed.</li><li>Collaborate with internal cross-functional teams deliver activities and tasks necessary for successful launch and achievement of business objectives.</li></ul>
<p>On-Site role in Ft. Myers, FL with relocation expenses provided for a qualified candidate looking to move to Ft. Myers, FL. Must be skilled in solid state transmitters, including Gates and Nautel equipment. </p><p><br></p><p>We are looking for a Broadcast RF Engineer to support the performance and reliability of radio and television transmission systems in Fort Myers, Florida. In this role, you will help keep broadcast operations running smoothly by maintaining critical RF equipment, resolving technical issues, and supporting infrastructure improvements. This position is ideal for someone who combines strong hands-on engineering ability with a practical understanding of broadcast compliance and signal quality.</p><p><br></p><p>Responsibilities:</p><p>• Oversee the installation, upkeep, and repair of RF transmission equipment serving FM, HD Radio, and television broadcast operations.</p><p>• Troubleshoot transmitter, antenna, audio path, and studio-to-transmitter link issues to restore service quickly and maintain consistent signal delivery.</p><p>• Carry out preventive maintenance and urgent field repairs on solid-state broadcast transmitters, including systems manufactured by Gates and Nautel.</p><p>• Track equipment performance, review technical readings, and help ensure all broadcast facilities operate within applicable regulatory and engineering standards.</p><p>• Maintain organized engineering records, service logs, and technical reports to support operational continuity and compliance needs.</p><p>• Contribute to equipment upgrades, technical deployments, and the integration of new broadcast technologies across multiple facilities.</p><p>• Work closely with programming and operations teams to reduce interruptions and support dependable on-air performance.</p><p>• Participate in an on-call support rotation to address after-hours outages and technical emergencies at transmitter and broadcast sites.</p>
<p>We are looking for a Fleet Telematics Specialist/Customer Service to support daily fleet technology operations for a logistics team in Mantua, Ohio. This contract position with permanent potential is ideal for someone who is comfortable working in an office environment, solving technical issues, and communicating directly with drivers to keep onboard systems functioning properly. The person in this role will help monitor activity, guide users through equipment issues, and contribute to a smooth onboarding experience for new drivers.</p><p><br></p><p>Responsibilities:</p><p>• Monitor fleet telematics platforms and review driver activity to identify equipment concerns, alerts, or compliance issues.</p><p>• Communicate with drivers by phone and email to resolve system-related problems and provide clear guidance on proper equipment use.</p><p>• Investigate driver violations and system notifications, document findings, and coordinate follow-up to address recurring issues.</p><p>• Set up new drivers in the telematics system and walk them through how to use onboard tools and features correctly.</p><p>• Troubleshoot devices and related technology to confirm they are working as expected and escalate unresolved issues when needed.</p><p>• Maintain accurate service records, user details, and interaction notes within internal systems and Microsoft Office applications.</p><p>• Support dispatch and customer service activities by responding to inbound inquiries and assisting with operational communication.</p><p>• Collaborate with internal team members to help ensure fleet technology processes run efficiently during regular business hours.</p>