<p>Robert Half is seeking a <strong>Hub Lead</strong> to manage a team of dispatchers for a fast-paced logistics and delivery operation. This position serves as a key point of contact for drivers, helping coordinate routes, troubleshoot delivery issues, monitor daily operations, and ensure an exceptional delivery experience. The ideal candidate is organized, proactive, and comfortable working in a dynamic environment. <strong>The Hub Lead is contract to hire/direct hire position!</strong></p><p><br></p><p>Available Shifts</p><ul><li><strong>5:00 AM - 1:30 PM (Monday - Friday)</strong></li></ul><p>Responsibilities</p><ul><li>Receive and coordinate incoming trucks and deliveries.</li><li>Assist with sorting and staging routes for driver loadout.</li><li>Prepare the facility for daily dispatch operations.</li><li>Check drivers in and out throughout their shifts.</li><li>Answer driver questions regarding routes, deliveries, and missing packages.</li><li>Monitor drivers while on routes and provide operational support.</li><li>Coach drivers on safety, compliance, performance, and delivery best practices.</li><li>Investigate and reconcile failed or missed deliveries.</li><li>Review proof of delivery (POD) documentation and identify discrepancies.</li><li>Escalate payment, compliance, and technical issues as needed.</li><li>Prepare shift handoff reports and maintain accurate dispatch records.</li><li>Reset and organize the dispatch floor at the end of each shift.</li></ul>
<p>We are seeking a hands-on Hub Lead to oversee daily logistics and dispatch operations within a fast-paced transportation environment. This role serves as an on-site operational leader, responsible for supporting dispatch staff, maintaining workflow efficiency, ensuring compliance with company procedures, and helping drive overall service performance. The ideal candidate is a proactive problem-solver with strong leadership skills and experience in logistics, transportation, or dispatch operations. </p><p><br></p><p>Key Responsibilities</p><ul><li>Lead and support a team of Dispatchers, ensuring daily operations run smoothly and efficiently.</li><li>Assign workloads, coordinate coverage for absences, and help maintain operational continuity throughout each shift.</li><li>Monitor delivery activity, route progress, and operational performance metrics.</li><li>Track throughput and communicate operational updates to management.</li><li>Provide real-time coaching and support to dispatch staff on routing, customer service, and issue resolution.</li><li>Conduct safety meetings and reinforce operational policies, procedures, and compliance standards.</li><li>Assist with onboarding and training new team members.</li><li>Identify and address operational challenges while maintaining productivity and service levels.</li><li>Escalate staffing, equipment, technology, or volume concerns to management as appropriate.</li><li>Maintain an active presence on the operations floor and in yard areas to support employees and daily activities.</li></ul><p><br></p>