<p>We are looking for an experienced Receptionist to support daily front-of-house operations in Washington, District of Columbia. This Contract position is ideal for someone who enjoys creating a welcoming environment, coordinating meeting logistics, and delivering attentive service to guests, clients, and employees. The role requires strong communication skills, sound judgment, and the ability to manage multiple requests while maintaining a detail-oriented and hospitality-focused presence. Apply today! By sending an updated resume to Fana Belcher at [fana.belcher][at]roberthalf[dot][com].</p><p><br></p><p>Responsibilities:</p><p>• Welcome visitors warmly and create a high-quality arrival experience from check-in through departure.</p><p>• Guide guests to assigned meeting spaces, notify hosts promptly, and help ensure appointments begin smoothly.</p><p>• Answer and route incoming calls effectively, providing accurate information and handling inquiries efficiently.</p><p>• Coordinate meeting room reservations through designated scheduling tools, documenting audiovisual, layout, and catering needs with precision.</p><p>• Oversee the reception inbox and respond to messages promptly to support timely service and communication.</p><p>• Arrange transportation, visitor access, and office accommodations for employees, clients, and visiting professionals as needed.</p><p>• Support conference room readiness by assisting with beverage and food setup and coordinating outside catering vendors when required.</p><p>• Build working knowledge of the office, surrounding area, and nearby services in order to provide helpful recommendations and guest assistance.</p><p>• Partner with internal teams to maintain seamless service, consistent communication, and a collaborative guest-focused approach.</p><p>• Provide occasional evening support for hosted meetings or client events when business needs require it.</p>
<p>A healthcare organization in Baltimore is seeking an experienced Customer Service Representative with a background in public health to join their team! In this contract position, you will handle high volumes of inbound calls related to public health information, ensuring callers receive accurate guidance and are directed to appropriate resources. This contract role requires strong communication skills and a commitment to excellent customer service.</p><p><br></p><p>Responsibilities:</p><ul><li>Manage high volumes of inbound calls from the public, providing accurate information and support.</li><li>Follow established scripts and protocols to ensure consistent communication.</li><li>Maintain a detail-oriented and courteous demeanor while addressing caller inquiries.</li><li>Ask clarifying questions to understand caller needs and minimize errors.</li><li>Direct callers to the appropriate departments or resources based on their concerns.</li><li>Accurately document call details and interactions in the system.</li><li>Protect caller confidentiality and adhere to organizational policies.</li><li>Escalate complex or urgent issues in accordance with provided guidelines.</li><li>Work collaboratively with team members to ensure smooth operations.</li></ul>