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16 results for Customer Experience Specialist in Alexandria, VA

Customer Support Specialist

Silver Spring, MD
onsite
Temporary / Contract
22 - 26 USD / Hourly
We are seeking a Customer Support Specialist to provide exceptional service to customers by addressing inquiries, resolving issues, and ensuring a positive overall experience. The ideal candidate is an excellent communicator, detail oriented, and committed to delivering high-quality support. Responsibilities<ul><li>Respond to customer inquiries via phone, email, and chat</li><li>Resolve issues and document outcomes in CRM systems</li><li>Escalate complex issues to internal teams</li><li>Identify service trends and improvement opportunities</li></ul>
2026-06-30T00:00:00Z

Customer Support Specialist

Bethesda, MD
onsite
Temporary / Contract
22 - 26 USD / Hourly
We are seeking a Customer Support Specialist to provide exceptional service to customers by addressing inquiries, resolving issues, and ensuring a positive overall experience. This position provides timely customer support, resolves customer inquiries, and maintains accurate records of all interactions. Responsibilities<ul><li>Respond to customer inquiries via phone, email, and chat</li><li>Resolve issues and document outcomes in CRM systems</li><li>Escalate complex issues to internal teams</li><li>Identify service trends and improvement opportunities</li></ul>
2026-06-30T00:00:00Z

Customer Support Specialist

Rockville, MD
onsite
Temporary / Contract
22 - 26 USD / Hourly
We are seeking a Customer Support Specialist to provide exceptional service to customers by addressing inquiries, resolving issues, and ensuring a positive overall experience. The ideal candidate is an excellent communicator, detail oriented, and committed to delivering high-quality support. Responsibilities:<ul><li>Respond to customer inquiries via phone, email, and chat in a timely and professional manner. </li><li>Resolve issues and document outcomes in CRM systems</li><li>Escalate complex issues to internal teams</li><li>Identify service trends and improvement opportunities</li></ul>
2026-06-30T00:00:00Z

Customer Service Representative

Chantilly, VA
onsite
Temporary / Contract
14.25 - 16.5 USD / Hourly
We are looking for a Customer Service Representative to join a team in Chantilly, Virginia in a fully onsite role. This Long-term Contract position is ideal for someone who enjoys helping customers, managing information accurately, and working in a fast-paced service environment. The right candidate will bring strong communication skills, confidence using Microsoft Office tools, and the ability to handle both customer interactions and administrative tasks with care. Responsibilities: • Respond to incoming customer inquiries by phone and provide clear, detail-focused support. • Place outbound calls as needed to follow up on requests, confirm details, or resolve open issues. • Enter customer, order, and service information into company systems with a high level of accuracy. • Process order-related transactions and update records to keep account details current. • Use Microsoft Office applications, including Excel, to maintain files, track information, and support daily operations. • Communicate with customers and internal teams to ensure questions are addressed promptly and efficiently. • Manage multiple tasks throughout the day while maintaining attention to detail and service quality.
2026-07-09T00:00:00Z

Customer Service Representative

Manassas, VA
onsite
Temporary / Contract
17.5 - 18 USD / Hourly
We are seeking a reliable and professional Customer Service Representative to join our team. This role requires someone who can work full-time onsite, Monday through Friday, in a fast-paced office environment while delivering excellent service and support to customers. Responsibilities:<ul><li>Respond to customer inquiries by phone, email, and in person with professionalism and courtesy. </li><li>Provide accurate information about products, services, orders, or account details. </li><li>Resolve customer concerns and escalate complex issues when needed. </li><li>Maintain organized and accurate customer records and documentation. </li><li>Manage multiple tasks and priorities throughout the day in a fast-paced setting. </li><li>Collaborate with internal teams to ensure timely service and issue resolution. </li></ul>
2026-07-02T00:00:00Z

Customer Service Representative

Fairfax, VA
onsite
Temporary to Hire
18.05 - 20 USD / Hourly
We are looking for a Customer Service Representative to join a fast-moving team in Fairfax, Virginia. This contract opportunity with permanent potential is ideal for someone with experience in banking support who enjoys solving issues, assisting customers, and working in an on-site environment Monday through Friday. In this role, you will handle service inquiries, review documentation, and support claim-related research while maintaining a high level of professionalism and accuracy. Responsibilities:• Respond to customer questions and service requests in a high-volume call center setting with professionalism and urgency.• Review escrow- and mortgage-related information to support accurate account handling and timely follow-up.• Research account details, documentation, and claim information to help resolve customer issues efficiently.• Investigate insurance-related matters by gathering records, confirming details, and escalating concerns when needed.• Use Microsoft Office tools and CRM systems to document interactions, track tasks, and maintain organized records.• Manage multiple assignments at once while meeting deadlines and maintaining attention to detail.• Communicate clearly with customers and internal teams to provide updates, explain next steps, and support
2026-07-09T00:00:00Z

Customer Service Representative

Fairfax, VA
onsite
Temporary / Contract
19 - 19 USD / Hourly
We are seeking a Customer Service Representative to join our team in a contract onsite position. This role is ideal for someone who thrives in a fast-paced environment, communicates effectively, and enjoys working as part of a team. Responsibilities:<ul><li>Provide excellent customer service and support to customers by phone, email, or in person</li><li>Accurately enter and update customer information in company systems</li><li>Handle inquiries, resolve issues, and escalate concerns when appropriate</li><li>Maintain detailed and accurate records of customer interactions</li><li>Collaborate with team members to ensure a positive customer experience</li><li>Use Microsoft Office Suite and internal systems to complete daily tasks efficiently</li></ul>
2026-07-09T00:00:00Z

Sales Support Specialist

Gaithersburg, MD
onsite
Temporary / Contract
24 - 28 USD / Hourly
We are seeking a detail-oriented and proactive Sales Support Specialist to support our sales team and help drive operational efficiency. This role will be responsible for assisting with customer communications, preparing sales documents, maintaining records, processing orders, and ensuring a high level of internal and external service. Responsibilities• Prepare sales reports, proposals, and presentations• Maintain CRM records and client data• Process orders and ensure documentation accuracy• Support client follow ups and internal coordination
2026-06-30T00:00:00Z

Sales Support Specialist

Hyattsville, MD
onsite
Temporary / Contract
24 - 28 USD / Hourly
We are seeking a highly organized and customer-focused Sales Support Specialist to assist our sales team with daily operations, client communication, order processing, reporting, and administrative coordination. This role plays an important part in helping the sales function run efficiently while supporting a positive customer experience. Responsibilities• Prepare sales reports, proposals, and presentations• Maintain CRM records and client data• Process orders and ensure documentation accuracy• Support client follow ups and internal coordination
2026-06-30T00:00:00Z

Sales Support Specialist

Rockville, MD
onsite
Temporary / Contract
24 - 28 USD / Hourly
We are seeking a detail-oriented and proactive Sales Support Specialist to support our sales team and help drive operational efficiency. This role will be responsible for assisting with customer communications, preparing sales documents, maintaining records, processing orders, and ensuring a high level of internal and external service Responsibilities• Prepare sales reports, proposals, and presentations• Maintain CRM records and client data• Process orders and ensure documentation accuracy• Support client follow ups and internal coordination
2026-06-30T00:00:00Z

Sales Support Specialist

Bethesda, MD
onsite
Temporary / Contract
24 - 28 USD / Hourly
We are seeking a highly organized and customer-focused Sales Support Specialist to assist our sales team with daily operations, client communication, order processing, reporting, and administrative coordination. This role plays an important part in helping the sales function run efficiently while supporting a positive customer experience. Responsibilities• Prepare sales reports, proposals, and presentations• Maintain CRM records and client data• Process orders and ensure documentation accuracy• Support client follow ups and internal coordination
2026-06-30T00:00:00Z

Sales Support Specialist

Silver Spring, MD
onsite
Temporary / Contract
24 - 28 USD / Hourly
We are seeking a detail-oriented and proactive Sales Support Specialist to support our sales team and help drive operational efficiency. This role will be responsible for assisting with customer communications, preparing sales documents, maintaining records, processing orders, and ensuring a high level of internal and external service. Responsibilities• Prepare sales reports, proposals, and presentations• Maintain CRM records and client data• Process orders and ensure documentation accuracy• Support client follow ups and internal coordination
2026-06-30T00:00:00Z

Customer Service Representative II

Baltimore, MD
onsite
Temporary / Contract
19 - 22 USD / Hourly
We are looking for a Customer Service Representative II to support customer interactions in a fast-paced position based in Baltimore, Maryland. This role focuses on delivering courteous, efficient service across phone-based communications while helping customers with requests, questions, and order-related needs. The ideal candidate brings strong interpersonal skills, sound judgment, and the ability to manage a steady workflow with accuracy. Responsibilities:• Respond to inbound customer calls promptly and provide clear, attentive assistance for a range of service-related inquiries.• Place outbound calls as needed to follow up on customer requests, confirm details, or provide updates on open issues.• Enter orders and update customer information accurately within internal systems while maintaining attention to detail.• Resolve routine concerns by identifying the issue, explaining next steps, and escalating more complex matters when appropriate.• Deliver a positive service experience by listening carefully, showing empathy, and maintaining composure during challenging interactions.• Coordinate with internal teams and staff members to ensure customer needs are addressed in a timely and effective manner.• Maintain dependable attendance and manage assigned work during scheduled hours to support consistent service coverage.
2026-07-02T00:00:00Z

Customer Service

Manassas, VA
onsite
Temporary / Contract
17.5 - 18 USD / Hourly
We are looking for a reliable and customer-focused Customer Service Representative to join our team. This role is ideal for someone who enjoys assisting customers, managing multiple priorities, and providing exceptional service in a fast-paced environment. The successful candidate will possess strong communication skills, the ability to juggle multiple tasks, and at least one year of customer service experience. Responsibilities<ul><li>Answer and direct incoming calls using a multi-line phone system.</li><li>Provide professional, courteous, and timely assistance to customers.</li><li>Respond to customer inquiries and resolve issues efficiently.</li><li>Manage multiple tasks and priorities while maintaining accuracy and attention to detail.</li><li>Maintain accurate records and documentation of customer interactions.</li><li>Collaborate with team members and other departments to ensure customer needs are met.</li><li>Perform general administrative and customer support duties as assigned.</li><li>Deliver a positive customer experience with every interaction.</li></ul>
2026-07-06T00:00:00Z

Order Management Specialist

Herndon, VA
remote
Temporary / Contract
31.35 - 36.3 USD / Hourly
We are looking for a detail-oriented Order Management Specialist to support post-sales operations for a Contract position based in Herndon, Virginia. This fully remote opportunity is a 3-month engagement focused on reviewing purchase documentation, validating order accuracy, and coordinating the flow of approved orders through fulfillment. The ideal candidate brings prior experience in order processing, compliance checks, and cross-functional support within a fast-paced business environment. Responsibilities: • Examine purchase orders and related documents to confirm completeness, accuracy, and alignment with approved quotes before processing. • Convert validated sales information into accurate system orders while maintaining strong attention to detail and established service standards. • Partner with internal stakeholders to secure required approvals and ensure orders meet contractual and policy requirements. • Coordinate the transfer of completed orders to fulfillment teams so downstream processing can begin without delay. • Track order progress through completion and confirm supporting documentation, including proof of delivery, is properly recorded. • Resolve discrepancies between customer purchase requests, quotes, and internal records by working with sales and operational teams. • Support post-sales activities related to contract closeout, requisition validation, and order compliance documentation.
2026-07-07T00:00:00Z

Digital Marketing Specialist

Columbia, MD
onsite
Temporary / Contract
32.3 - 37.4 USD / Hourly
Paid Digital Specialist (Contract)Location: Columbia, MD (Hybrid – 3 days onsite)Duration: 3-month contractSchedule: 40 hours per weekWRole OverviewWe are seeking a Paid Digital Specialist to support the execution and optimization of paid media campaigns across key digital channels. This role is hands-on and focuses on campaign setup, performance monitoring, and ongoing optimization to drive measurable results.Key Responsibilities<ul><li>Build and manage paid media campaigns across platforms including Google and Facebook</li><li>Execute campaign setup, optimization, and performance tracking from start to finish</li><li>Monitor campaign performance and make data-driven adjustments to improve outcomes</li><li>Develop and refine ad creative, including copy, visuals, and layouts</li><li>Generate reports and communicate campaign performance clearly to stakeholders</li><li>Maintain organized, accurate campaigns and ensure deadlines are consistently met</li></ul>
2026-06-24T00:00:00Z