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17 results for Customer Experience Specialist in Alexandria, VA

Customer Support Specialist

Silver Spring, MD
onsite
Temporary / Contract
22 - 26 USD / Hourly
We are seeking a Customer Support Specialist to provide exceptional service to customers by answering inquiries, resolving issues, and ensuring a positive customer experience. The ideal candidate is an excellent communicator, detail-oriented, and skilled at managing multiple priorities in a fast-paced environment. Responsibilities<ul><li>Respond to customer inquiries via phone, email, and chat</li><li>Resolve issues and document outcomes in CRM systems</li><li>Escalate complex issues to internal teams</li><li>Identify service trends and improvement opportunities</li></ul>
2026-05-20T00:00:00Z

Customer Support Specialist

Bethesda, MD
onsite
Temporary / Contract
22 - 26 USD / Hourly
We are seeking a Customer Support Specialist to provide exceptional service to customers by answering inquiries, resolving issues, and ensuring a positive customer experience. The ideal candidate is an excellent communicator, detail-oriented, and skilled at managing multiple priorities in a fast-paced environment. Based on general knowledge. Responsibilities:<ul><li>Respond to customer inquiries via phone, email, and chat in a professional and timely manner. </li><li>Resolve issues and document outcomes in CRM systems. </li><li>Document customer interactions accurately in internal systems. </li><li>Maintain up-to-date knowledge of company products, services, and policies. </li><li>Identify service trends and improvement opportunities</li><li>Escalate complex issues to internal teams</li></ul>
2026-05-20T00:00:00Z

Customer Support Specialist

Silver Spring, MD
onsite
Temporary / Contract
18 - 20 USD / Hourly
We are seeking a Customer Support Specialist to provide exceptional service to customers by responding to inquiries, resolving issues, and ensuring a positive customer experience. The ideal candidate is a strong communicator, problem-solver, and team player who thrives in a fast-paced environment. Based on general knowledge. Responsibilities: • Respond to customer inquiries via phone, email, or chat in a professional and timely manner. • Troubleshoot and resolve product or service issues effectively. • Document customer interactions and resolutions in CRM software. • Collaborate with internal teams to escalate and resolve complex customer concerns. • Identify opportunities for process improvement based on customer feedback.
2026-04-28T00:00:00Z

Customer Support Specialist

Silver Spring, MD
onsite
Temporary / Contract
22 - 26 USD / Hourly
We are seeking a Customer Support Specialist to provide exceptional service to customers by answering inquiries, resolving issues, and ensuring a positive customer experience. The ideal candidate is an excellent communicator, detail-oriented, and skilled at managing multiple priorities in a fast-paced environment. Responsibilities: <ul><li>Respond to customer inquiries via phone, email, and chat in a professional and timely manner. </li><li>Resolve customer issues related to orders, accounts, billing, or products/services.</li><li>Document customer interactions accurately in internal systems. </li><li>Escalate complex concerns to the appropriate department when needed. </li><li>Maintain up-to-date knowledge of company products, services, and policies. </li><li>Collaborate with internal teams to improve service delivery and customer satisfaction. </li></ul>
2026-05-20T00:00:00Z

Customer Support Specialist

Bethesda, MD
onsite
Temporary / Contract
18 - 20 USD / Hourly
We are seeking a Customer Support Specialist to deliver excellent service by assisting customers with inquiries, resolving issues, and ensuring a positive overall experience. The ideal candidate is professional, empathetic, detail-oriented, and comfortable working in a fast-paced environment.Responsibilities:• Respond to customer inquiries via phone, email, or chat in a professional and timely manner.• Troubleshoot and resolve product or service issues effectively.• Document customer interactions and resolutions in CRM software.• Collaborate with internal teams to escalate and resolve complex customer concerns.• Identify opportunities for process improvement based on customer feedback.
2026-04-28T00:00:00Z

Customer Service Representative

Fairfax, VA
onsite
Temporary / Contract
18.5 - 19 USD / Hourly
We are seeking a Customer Service Representative to serve as the first point of contact for customers and provide prompt, professional support. This role involves answering inquiries, resolving issues, processing orders, and ensuring a positive customer experience across phone, email, and chat channels. Responsibilities:<ul><li>Respond to customer questions and concerns in a timely and professional manner</li><li> Handle a large volume of incoming calls and assist customers with clarity and efficiency.</li><li>Enter and update customer or account information with a high level of accuracy in internal systems.</li><li>Resolve product, service, billing, or order issues accurately</li><li>Process orders, returns, exchanges, and account updates</li><li>Document customer interactions in the appropriate system</li><li>Escalate complex issues to the appropriate department when needed</li><li>Meet service standards for quality, responsiveness, and customer satisfaction</li></ul>
2026-05-19T00:00:00Z

Customer Service Representative

Rockville, MD
onsite
Temporary to Hire
20.9 - 24.2 USD / Hourly
We are looking for a Customer Service Representative to join a team in North Bethesda, Maryland in a contract position with the potential to become permanent. This role is ideal for someone who enjoys helping customers, managing a high volume of communication, and keeping service interactions organized and accurate. The right candidate will bring strong communication skills, a customer-first mindset, and the ability to handle both phone and email inquiries in a fast-paced environment. Responsibilities: • Respond to incoming customer calls with professionalism, providing timely assistance and clear information. • Make outbound calls as needed to follow up on requests, resolve open issues, or confirm order details. • Enter customer orders accurately into internal systems while maintaining attention to detail. • Manage email correspondence with customers, ensuring messages are handled promptly and thoroughly. • Address service questions, troubleshoot routine concerns, and escalate more complex matters when appropriate. • Maintain complete and accurate records of customer interactions, transactions, and follow-up activities. • Support daily call center operations by balancing multiple customer needs efficiently and courteously.
2026-05-26T00:00:00Z

Sales Support Specialist

Silver Spring, MD
onsite
Temporary / Contract
24 - 28 USD / Hourly
We are seeking a detail-oriented and proactive Sales Support Specialist to support our sales team with administrative, operational, and customer-facing tasks. This role is responsible for managing sales documentation, coordinating communication with clients, tracking orders, preparing reports, and helping ensure a smooth sales process from lead generation through post-sale support. This role supports sales operations through reporting, CRM management, and client coordination. Responsibilities<ul><li>Prepare sales reports, proposals, and presentations</li><li>Maintain CRM records and client data</li><li>Process orders and ensure documentation accuracy</li><li>Support client follow‑ups and internal coordination</li></ul>
2026-05-21T00:00:00Z

Sales Support Specialist

Hyattsville, MD
onsite
Temporary / Contract
24 - 28 USD / Hourly
We are seeking a highly organized Sales Support Specialist to support our sales team with administrative coordination, customer communication, and operational follow-through. This role helps keep sales processes moving efficiently by managing documentation, updating records, coordinating with internal teams, and supporting clients throughout the sales cycle. This role supports sales operations through reporting, CRM management, and client coordination.Responsibilities• Prepare sales reports, proposals, and presentations• Maintain CRM records and client data• Process orders and ensure documentation accuracy• Support client follow ups and internal coordination
2026-05-21T00:00:00Z

Sales Support Specialist

Rockville, MD
onsite
Temporary / Contract
24 - 28 USD / Hourly
We are seeking a highly organized Sales Support Specialist to support our sales team with administrative coordination, customer communication, and operational follow-through. This role helps keep sales processes moving efficiently by managing documentation, updating records, coordinating with internal teams, and supporting clients throughout the sales cycle. This role supports sales operations through reporting, CRM management, and client coordination.Responsibilities• Prepare sales reports, proposals, and presentations• Maintain CRM records and client data• Process orders and ensure documentation accuracy• Support client follow ups and internal coordination
2026-05-21T00:00:00Z

Sales Support Specialist

Bethesda, MD
onsite
Temporary / Contract
24 - 28 USD / Hourly
We are seeking a highly organized Sales Support Specialist to support our sales team with administrative coordination, customer communication, and operational follow-through. This role helps keep sales processes moving efficiently by managing documentation, updating records, coordinating with internal teams, and supporting clients throughout the sales cycle. This role supports sales operations through reporting, CRM management, and client coordination.Responsibilities<ul><li>Prepare sales reports, proposals, and presentations</li><li>Maintain CRM records and client data</li><li>Process orders and ensure documentation accuracy</li><li>Support client follow‑ups and internal coordination</li></ul>
2026-05-21T00:00:00Z

Sales Support Specialist

Gaithersburg, MD
onsite
Temporary / Contract
24 - 28 USD / Hourly
We are seeking a detail-oriented and proactive Sales Support Specialist to support our sales team with administrative, operational, and customer-facing tasks. This role is responsible for managing sales documentation, coordinating communication with clients, tracking orders, preparing reports, and helping ensure a smooth sales process from lead generation through post-sale support. This role supports sales operations through reporting, CRM management, and client coordination. Responsibilities<ul><li>Prepare sales reports, proposals, and presentations</li><li>Maintain CRM records and client data</li><li>Process orders and ensure documentation accuracy</li><li>Support client follow‑ups and internal coordination</li></ul>
2026-05-21T00:00:00Z

Sales Support Specialist

Silver Spring, MD
onsite
Temporary / Contract
24 - 28 USD / Hourly
We are seeking a detail-oriented and proactive Sales Support Specialist to support our sales team with administrative, operational, and customer-facing tasks. This role is responsible for managing sales documentation, coordinating communication with clients, tracking orders, preparing reports, and helping ensure a smooth sales process from lead generation through post-sale support. This role supports sales operations through reporting, CRM management, and client coordination. Responsibilities<ul><li>Prepare sales reports, proposals, and presentations</li><li>Maintain CRM records and client data</li><li>Process orders and ensure documentation accuracy</li><li>Support client follow‑ups and internal coordination</li></ul>
2026-05-21T00:00:00Z

Sales Support Specialist

Rockville, MD
onsite
Temporary / Contract
24 - 28 USD / Hourly
We are seeking a detail-oriented and proactive Sales Support Specialist to support our sales team with administrative, operational, and customer-facing tasks. This role is responsible for managing sales documentation, coordinating communication with clients, tracking orders, preparing reports, and helping ensure a smooth sales process from lead generation through post-sale support. Responsibilities<ul><li>Prepare sales reports, proposals, and presentations</li><li>Maintain CRM records and client data</li><li>Process orders and ensure documentation accuracy</li><li>Support client follow‑ups and internal coordination</li></ul>
2026-05-21T00:00:00Z

Medical Customer Service Representative

Baltimore, MD
onsite
Temporary / Contract
17 - 20 USD / Hourly
A healthcare organization in Baltimore is seeking an experienced Customer Service Representative with a background in public health to join their team! In this contract position, you will handle high volumes of inbound calls related to public health information, ensuring callers receive accurate guidance and are directed to appropriate resources. This contract role requires strong communication skills and a commitment to excellent customer service, with the potential for extension based on organizational needs. Responsibilities:• Manage high volumes of inbound calls from the public, providing accurate information and support.• Follow established scripts and protocols to ensure consistent communication.• Maintain a detail-oriented and courteous demeanor while addressing caller inquiries.• Ask clarifying questions to understand caller needs and minimize errors.• Direct callers to the appropriate departments or resources based on their concerns.• Accurately document call details and interactions in the system.• Protect caller confidentiality and adhere to organizational policies.• Escalate complex or urgent issues in accordance with provided guidelines.• Work collaboratively with team members to ensure smooth operations.
2026-05-04T00:00:00Z

Customer Service Representative II

Ashburn, VA
onsite
Temporary / Contract
20 - 25 USD / Hourly
We are looking for a Customer Service Representative II to support customer interactions and sales-related activities for a busy team in Ashburn, VA. This Long-term Contract opportunity is ideal for someone who enjoys helping customers, managing detailed information accurately, and working in a fast-paced environment. The person in this role will contribute to service quality, support revenue-related documentation, and help maintain smooth daily operations through strong communication and organization. Responsibilities:• Respond to customer questions and resolve service issues through clear, attentive communication across phone, email, and related channels.• Support sales-focused activities by identifying customer needs, providing accurate information, and helping strengthen client relationships.• Maintain customer records, financial notes, and database entries with a high level of accuracy and attention to detail.• Coordinate office and administrative tasks that keep daily service operations organized, efficient, and aligned with company policies.• Review order, costing, and account-related information to ensure documentation is complete and properly recorded.• Contribute to quality and continuous improvement efforts by identifying process gaps and recommending practical enhancements.• Assist with training and onboarding support for new team members by sharing procedures, service expectations, and best practices.• Monitor service trends and customer feedback to help improve performance, support revenue objectives, and maintain high service standards.
2026-05-14T00:00:00Z

Digital Marketing Specialist

Washington, DC
remote
Temporary / Contract
31.6635 - 38 USD / Hourly
Our agency client is seeking a Digital Marketing Specialist to join a detail-oriented Services team on a contract basis. This role supports the execution of digital campaigns, audience engagement initiatives, and content programs by managing project coordination, refining messaging, and keeping teams aligned on priorities and deadlines. The ideal candidate is highly organized with hands-on experience in social media, digital content, and marketing performance tools.This role sits at the intersection of content creation, digital marketing, and project coordination, helping translate complex, mission-driven work into clear, engaging, and performance-driven content across email, web, social media, and events. The ideal candidate is a strong writer, detail-oriented, and comfortable working in a fast-paced, collaborative environment. Key Responsibilities<ul><li>Support planning and execution of marketing campaigns across multiple workstreams</li><li>Track timelines, deliverables, and action items while flagging risks as needed</li><li>Coordinate meetings, agendas, notes, and cross-functional communication</li><li>Create and adapt content for email, social media, web, blogs, and basic graphics</li><li>Repurpose long-form content into channel-ready assets (social posts, emails, web updates)</li><li>Support social media calendars and contribute ideas for short-form content and campaigns</li><li>Assist with light video editing and digital content formatting</li><li>Monitor digital trends and basic performance metrics to inform optimization</li><li>Support event content capture, including photos, video, and live updates</li><li>Provide day-to-day support across clients and internal teams, ensuring smooth execution of marketing initiatives </li></ul>
2026-05-18T00:00:00Z