Add your latest resume to match with open positions.

7 results for Senior Business Systems Analyst in Akron, OH

Business Analyst

Cleveland, OH
onsite
Temporary / Contract
35.625 - 41.25 USD / Hourly
We are looking for a Business Analyst to join a high-impact modernization program in Cleveland, Ohio. This Long-term Contract opportunity is ideal for someone who can connect business priorities with technical execution while partnering with stakeholders across a complex software environment. The role will focus on clarifying needs, improving processes, and helping guide a multi-year shift to a SaaS-based platform. Responsibilities: • Partner with business leaders, project teams, and technical resources to uncover, refine, and confirm functional and business needs. • Create clear documentation such as requirements, process flows, user stories, and functional definitions that support delivery teams. • Evaluate existing workflows, identify inefficiencies, and design improved future-state processes aligned with operational goals. • Act as the primary link between end users and technical teams to ensure solutions reflect business expectations and priorities. • Support the transition from a legacy server-based application to a SaaS environment by providing functional analysis and business context. • Work alongside implementation partners and internal contributors to track gaps, resolve questions, and strengthen solution usability. • Contribute to test planning, test scenario review, and user acceptance activities to help confirm successful outcomes. • Offer recommendations that improve system effectiveness, user experience, and overall business performance throughout the transformation.
2026-07-09T00:00:00Z

ServiceNow Analyst

Cleveland, OH
remote
Temporary / Contract
50 - 53 USD / Hourly
Job Title: Business Systems Consultant III ServiceNow HRSD Configuration AnalystLocation: RemoteSchedule: Monday through Friday, 8:00 AM to 5:00 PM ESTType: Long Term ContractPay: AVAILABLE ON W2 Position SummaryWe are seeking a senior Business Systems Consultant with strong ServiceNow HR Service Delivery experience to support a growing HR technology team. This role will lead business system improvements, platform enhancements, and application support initiatives while serving as a subject matter expert between HR, business stakeholders, vendors, and IT teams.This position focuses on ServiceNow configuration and administration rather than custom development. The successful candidate will provide expertise in HRSD applications, support system projects, gather requirements, coordinate testing efforts, and help drive process improvements across the platform.Key Responsibilities<ul><li>Lead or support complex system enhancement and implementation projects.</li><li>Gather, analyze, and document business requirements and translate them into system solutions.</li><li>Serve as a subject matter expert for ServiceNow HR Service Delivery applications, including HR Case Management, Employee Relations, Employee Center, Journey Management, Knowledge Management, and HR Integrations.</li><li>Configure ServiceNow solutions through field creation, form updates, workflow configuration, Flow Designer, Workflow Studio, and access control management.</li><li>Support service requests, production issues, defects, and change requests.</li><li>Develop project documentation, timelines, estimates, implementation plans, and status communications.</li><li>Conduct stakeholder meetings and present recommendations to business and IT leadership.</li><li>Perform fit gap analysis and evaluate solution options.</li><li>Coordinate testing activities, test plans, test scripts, defect resolution, and deployment support.</li><li>Monitor and coordinate issue resolution and escalate concerns when appropriate.</li><li>Create reports and dashboards to support business operations and decision making.</li><li>Maintain application environments and user access controls.</li><li>Support training, user adoption, and post implementation reviews.</li><li>Mentor team members and provide guidance on projects, processes, and best practices.</li><li>Research industry trends and recommend process improvements where appropriate.</li></ul>
2026-07-08T00:00:00Z

Software Quality Assurance Analyst

Cleveland, OH
onsite
Permanent / Full Time
65000 - 75000 USD / Yearly
We are looking for a Software Quality Assurance Analyst to support application quality initiatives for a service-focused organization in Westlake, Ohio. This role centers on backend and database validation, requiring someone who can investigate issues thoroughly, work independently, and collaborate effectively with cross-functional teams. The ideal candidate brings strong manual testing expertise, a disciplined approach to prioritization, and the flexibility to succeed in a fast-moving environment. Responsibilities: • Design and carry out manual test activities for software applications, with particular emphasis on validating backend processes and database accuracy. • Create, run, and refine complex SQL queries to verify data integrity, trace defects, and confirm expected system behavior. • Document test scenarios, findings, and defect details clearly so development and business teams can resolve issues efficiently. • Partner with stakeholders across technical and non-technical groups to clarify requirements, address ambiguities, and support shared delivery goals. • Manage multiple testing assignments at once while maintaining accuracy, meeting deadlines, and adjusting to shifting priorities. • Analyze unexpected system behavior, identify root causes, and recommend practical solutions that improve product quality. • Contribute to quality efforts throughout the software development lifecycle, including work within Agile-based delivery environments. • Support testing for applications and platforms associated with technologies such as Selenium, Zendesk, and Microsoft-based development environments when applicable.
2026-06-24T00:00:00Z

Data Reporting Analyst

Cleveland, OH
onsite
Temporary / Contract
28.5 - 33 USD / Hourly
We are looking for a Data Reporting Analyst to support critical HR-related data, reporting, and system operations for an organization based in Cleveland, Ohio. This Long-term Contract position offers the opportunity to work in a hybrid environment while helping maintain reliable data processes, reporting accuracy, and day-to-day system performance across multiple functional areas. The role is well suited for someone who combines strong analytical ability with hands-on experience in enterprise HR systems and can contribute to both operational support and process improvement. Responsibilities: • Oversee daily support activities for HR, payroll, benefits, student employment, and related data systems to help ensure consistent operations. • Investigate and resolve system and data issues across enterprise platforms, partnering with technical teams and business stakeholders as needed. • Coordinate testing efforts for updates, patches, and system enhancements to confirm functionality, accuracy, and compliance. • Administer user access, approval structures, and organizational security settings that affect HR and payroll processes. • Perform data validation, cleanup, reconciliation, and documentation activities to support accuracy across PeopleSoft, Workday, and connected systems. • Develop recurring and on-demand reports, including compliance-focused reporting and responses to formal data requests. • Analyze workflows, reporting structures, and system controls to identify opportunities for stronger efficiency and data quality. • Support activities related to system transition efforts by helping maintain clean data, reliable reporting, and documented processes across platforms.
2026-07-10T00:00:00Z

IT Systems Engineer

Cleveland, OH
onsite
Permanent / Full Time
110000 - 130000 USD / Yearly
We are looking for an IT Systems Engineer to support and enhance a complex technology environment in Ohio. This position is suited for a hands-on, detail-oriented infrastructure specialist who can manage core Microsoft platforms, maintain reliable network operations, and resolve technical issues across multiple systems. The role also offers the opportunity to contribute to standardization efforts, site integrations, and ongoing improvements through automation and practical engineering expertise. Responsibilities: • Administer and optimize Windows Server environments, Active Directory services, and virtual infrastructure to ensure stable day-to-day operations. • Support Microsoft 365, Entra ID, and Exchange Online within a hybrid environment while maintaining secure identity and messaging services. • Maintain and troubleshoot core network components, including firewalls, managed switches, wireless platforms, VLANs, and routing connectivity. • Oversee backup and disaster recovery processes, verify recovery readiness through regular testing, and strengthen business continuity practices. • Develop and use PowerShell scripts to streamline repetitive administrative tasks and improve operational efficiency. • Serve as a primary technical resource for infrastructure issues, diagnosing problems independently and communicating solutions clearly to stakeholders. • Travel to support site acquisition and integration activities, helping align newly added locations with established technology standards. • Assist with infrastructure improvements across distributed operations, including system hardening, performance tuning, and service reliability initiatives.
2026-06-24T00:00:00Z

EDI/Netsuite Analyst

Avon, OH
remote
Temporary / Contract
57 - 66 USD / Hourly
We are looking for an experienced EDI/NetSuite Analyst to join a contract assignment supporting business-critical integration and system activities in Avon, Ohio. This Contract position will focus on strengthening EDI operations, improving NetSuite-related workflows, and helping internal teams and external partners maintain reliable transaction processing. The role is ideal for someone who enjoys solving system issues, coordinating onboarding efforts, and enhancing the connection between operational processes and enterprise applications. Responsibilities: • Drive onboarding efforts for customers and vendors by gathering requirements, coordinating testing, and supporting production launch activities. • Investigate transaction flow problems across EDI and NetSuite environments, identifying root causes through log review, mapping analysis, and system validation. • Develop and carry out test scenarios in sandbox and production-related environments to confirm data accuracy and process stability. • Maintain and adjust NetSuite configuration elements such as fields, records, workflows, and related business rules to support operational needs. • Monitor and resolve issues involving purchase orders, invoices, acknowledgments, shipment notices, and other EDI document exchanges. • Collaborate with business stakeholders, trading partners, and third-party providers to address integration concerns and improve day-to-day system performance. • Support platform change activities related to EDI by assisting with validation, cutover preparation, and post-launch issue resolution. • Update system setup and transactional processes to reflect supplier, customer, and pricing changes tied to business growth or organizational changes. • Recommend and implement opportunities to streamline manual work and improve the efficiency of EDI and NetSuite processes.
2026-07-10T00:00:00Z

Help Desk Analyst

Uniontown, OH
onsite
Temporary / Contract
0 - 0 USD / Yearly
We are looking for a Help Desk Analyst to support a security-focused operation in Green, Ohio. This Long-term Contract opportunity is ideal for someone who enjoys resolving technical issues, documenting findings clearly, and assisting field teams through responsive support. The position begins with daytime training and access setup, then moves to evening shift-8PM-6AM and a four-day, 10-hour schedule Monday through Thursday. You will play a key role in identifying application issues, managing ticket activity, and helping maintain consistent technical support throughout the project. Responsibilities:• Provide frontline technical assistance by handling incoming support requests from field technicians and guiding them through issue resolution.• Review application behavior before and after switch upgrade activities, recording any defects, inconsistencies, or performance concerns discovered during testing.• Create, update, and track service desk tickets to ensure problems are documented accurately and routed for timely follow-up.• Troubleshoot Windows-based desktop and user access issues using sound diagnostic methods and clear communication.• Support account-related tasks within Active Directory, including access validation and basic user environment troubleshooting.• Maintain detailed records of incidents, observations, and outcomes to support reporting and resolution efforts.• Participate in required training and onboarding activities to obtain network access and become fully prepared for project support needs.
2026-07-07T00:00:00Z