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6 results for Customer Service Representative in Akron, OH

Customer Service Representative

North Canton, OH
onsite
Temporary to Hire
19 - 22 USD / Hourly
We are looking for a Customer Service Representative to support customer accounts for a manufacturing operation. This contract opportunity with potential for a permanent role is ideal for someone who combines strong communication skills with a proactive approach to order management, customer support, and cross-functional coordination. The role begins with onsite training and may transition to a hybrid schedule of two remote days per week after training is completed. Responsibilities: • Manage customer accounts by preparing pricing and delivery updates, entering orders, revising schedules, and maintaining accurate account records. • Monitor open orders and forecasts, follow up on time-sensitive requests, and take action to help keep customer commitments on track. • Partner with sales, supply chain, manufacturing, and other internal teams to resolve service issues and improve delivery results. • Communicate clearly with customers and internal stakeholders regarding order status, commercial terms, and account-related questions. • Maintain customer master data and ensure account information remains current, complete, and reliable. • Provide responsive support for inbound and outbound customer interactions while delivering a high level of professionalism and service. • Apply product knowledge and sound judgment to address account needs, identify concerns, and support effective business decisions. • Use Excel and internal systems to review account activity, analyze order details, and support day-to-day customer service operations.
2026-05-27T00:00:00Z

Customer Service Representative

Medina, OH
onsite
Temporary to Hire
19 - 22 USD / Hourly
We are looking for a Customer Service Representative to join a manufacturing team in Medina, Ohio in a contract role with the potential to become permanent. This position supports customers, sales partners, and internal teams by coordinating orders, resolving inquiries, and keeping account information current across multiple product lines. The ideal candidate brings strong communication, organization, and follow-through, along with the ability to manage details accurately in a fast-paced, in-person environment. Responsibilities: • Coordinate customer orders from initial request through post-order follow-up, ensuring each step is completed accurately and on schedule. • Work closely with sales, intake, and quoting teams to gather needed details, answer questions, and support active projects across product categories. • Participate in project kickoff discussions and help maintain alignment between customer expectations, sales activity, and operational requirements. • Maintain customer account records, open order tracking, shared documentation, and portal updates so information remains current and accessible. • Monitor order status, revise shipping or lead-time details when needed, and communicate changes promptly to customers and sales representatives. • Process payment or deposit collection when required and support related account inquiries with professionalism and accuracy. • Prepare and release order tickets within established timelines, including time-sensitive console orders and direct shipment activity. • Conduct stock availability checks, send shipment notifications for direct-ship orders, and handle service requests related to national, hospitality, international, private label, and other assigned accounts.
2026-06-02T00:00:00Z

Customer Support Representative

Aurora, OH
onsite
Temporary / Contract
19 - 20 USD / Hourly
We are looking for a dependable Customer Support Representative to support a growing health insurance agency in Aurora, Ohio. This contract to permanent opportunity is ideal for someone who enjoys helping customers, managing service requests, and keeping accurate records in a fast-paced office setting. The role focuses on delivering attentive support for clients with health insurance needs while working closely with internal teams to ensure timely follow-up and clear communication. Responsibilities: • Respond to incoming customer calls and questions with professionalism, empathy, and accurate information. • Place outbound calls as needed to follow up on client requests, confirm details, and provide updates. • Enter customer information, service requests, and related documentation into CRM and internal tracking systems with a high level of accuracy. • Maintain organized records and prepare detailed reports to support customer service activities and team needs. • Assist clients with health insurance-related inquiries and guide them through next steps in a clear and helpful manner. • Use Microsoft Office tools, including Excel, to manage data, update files, and support daily administrative tasks. • Coordinate with team members to resolve issues efficiently and ensure a positive customer experience. • Support office-based operations by handling routine service tasks and prioritizing multiple responsibilities throughout the day.
2026-06-04T00:00:00Z

Sr. Customer Service Representative

Canton, OH
onsite
Temporary / Contract
23.75 - 23.75 USD / Hourly
We are looking for a detail-oriented Sr. Customer Service Representative to support customer accounts and order-related activities for a manufacturing operation in Canton, Ohio. This Contract position will serve as a key link between customers, internal teams, and sales partners to help ensure accurate order handling, responsive communication, and dependable service. The ideal candidate brings strong customer service experience, the ability to manage multiple priorities, and a proactive approach to maintaining account accuracy and customer satisfaction. Responsibilities: • Oversee customer orders from receipt through fulfillment, making updates to purchase orders accurately and maintaining a high standard of data integrity. • Review customer agreements and related documentation to confirm orders align with applicable contract terms and business requirements. • Support complex customer accounts by coordinating service needs, assisting sales partners, and helping maintain strong day-to-day account relationships. • Respond to inquiries regarding new business opportunities, assess customer requests, and route information appropriately to support timely follow-up. • Communicate changes affecting deliveries, including revised shipment commitments, shortages, overages, and product disposition updates. • Prepare and maintain near-term shipping schedules, monitor product availability, and coordinate release timing to support customer demand. • Provide customer-facing support through portals, service communication, and account-related reporting while promoting a positive service experience. • Contribute to process improvement efforts, assist with audits when needed, and provide KPI or account data to management upon request. • Share customer volume expectations with internal planning partners, highlight significant demand changes, and support system or process-related updates that affect the team. • Help train team members on procedural changes and keep work instructions or training materials current as business needs evolve.
2026-05-13T00:00:00Z

Outside Sales Representative

Cleveland, OH
onsite
Temporary / Contract
22.1635 - 25.663 USD / Hourly
We are looking for a driven Outside Sales Representative to support business growth in Strongsville, Ohio. This is a Contract position suited for someone who enjoys building client relationships, identifying sales opportunities, and delivering strong revenue results. The ideal candidate brings a proactive approach to field sales and can work independently while representing the company professionally in the local market. Responsibilities: • Build and maintain strong relationships with prospective and existing customers throughout the Strongsville, Ohio area to expand business opportunities. • Identify new leads through outreach, networking, and market research, then convert those opportunities into active accounts. • Meet with clients in person to understand purchasing needs, present solutions, and recommend products or services that align with business goals. • Develop and execute sales strategies that support revenue growth, account expansion, and achievement of performance targets. • Partner with internal sales and support teams to coordinate follow-up, resolve customer concerns, and ensure a smooth buying experience. • Monitor account activity, track pipeline progress, and prepare updates on sales performance, forecasted business, and market trends. • Negotiate pricing and terms within approved guidelines to close deals and strengthen long-term customer partnerships.
2026-06-02T00:00:00Z

Sales Support

Streetsboro, OH
onsite
Temporary / Contract
20 - 25 USD / Hourly
We are looking for a detail-oriented Sales Support team member to join a busy team on a long-term contract assignment. This permanent role focuses on providing day-to-day sales assistance through accurate data management, customer communication, and responsive support for parts-related inquiries. The position plays an important role in helping the sales organization strengthen customer relationships, maintain a healthy pipeline, and drive continued revenue growth. Responsibilities: • Enter and maintain sales-related records with accuracy in company systems and Excel spreadsheets. • Provide daily administrative and operational support to the sales team as they pursue new and existing business opportunities. • Answer inbound calls promptly and assist customers with questions related to parts, orders, and general sales support needs. • Place outbound follow-up calls to support customer activity, encourage engagement, and assist ongoing sales efforts. • Coordinate effectively with both internal departments and external customers to resolve issues and keep requests moving forward. • Research model and serial number information to identify the correct part numbers for customer requests. • Use business platforms such as SAP, Google Workspace, and Salesforce to manage information, track activity, and support order processes. • Contribute to sales performance by helping increase revenue opportunities, improve pipeline visibility, and promote webshop adoption.
2026-05-27T00:00:00Z