4 Results for Customer Service Representative Jobs in Akron, OH

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Client Information Center

Cleveland, OH
onsite
Temporary / Contract
16 - 17 USD / Hourly
We are looking for a dependable, detail-oriented administrative team member to support the Client Information Center in Cleveland, Ohio. This Long-term Contract position is ideal for someone who enjoys helping the public, handling a high volume of inquiries, and keeping daily office operations organized in a fast-paced, fully on-site environment. The person in this role will serve as a key point of contact for visitors, callers, employees, and candidates while providing accurate information and efficient administrative support. Responsibilities: • Respond to incoming calls and front-desk inquiries courteously, providing clear information and directing requests to the appropriate department or contact. • Welcome and assist members of the public, employees, and other visitors while maintaining a courteous and service-focused office presence. • Perform data entry tasks with accuracy and timeliness to support records, correspondence, and daily administrative workflows. • Scan, organize, and maintain documents so files remain current, accessible, and properly managed. • Support general office operations by preparing materials, handling routine administrative tasks, and following through on assigned work. • Manage multiple requests at once while prioritizing urgent needs and maintaining attention to detail in a busy environment. • Use Microsoft Office tools to create, update, and track documents, logs, and other administrative records. • Provide consistent customer support by answering questions, resolving basic issues, and escalating more complex matters when needed.
2026-10-05T00:00:00Z

Onboarding & Customer Support Specialist

Greater Cleveland, OH
onsite
Permanent / Full Time
48000 - 60000 USD / Yearly
We are looking for an Onboarding & Customer Support Specialist to help new customers get started smoothly and confidently with our platform in Greater Cleveland, Ohio. In this role, you will combine customer guidance, technical problem-solving, and proactive outreach to create a positive early experience for every client. The ideal candidate is comfortable leading virtual training sessions, answering setup questions, and spotting opportunities to improve adoption during the onboarding journey. Responsibilities:• Guide new clients through account activation, platform setup, and key feature education using video meetings and written communication.• Support customers with data uploads, system connections, and configuration tasks so they can begin using the platform effectively.• Review early usage activity to identify customers who may need additional assistance and reach out with timely support.• Create, refine, and maintain onboarding guides, quick-start materials, and client-facing documentation to improve the new user experience.• Respond to service-related questions and basic technical issues, documenting interactions and follow-up actions through support ticket workflows.• Partner with customer-facing teams to ensure onboarding progress, client concerns, and setup milestones are clearly communicated.• Help customers navigate CRM-related workflows and resolve common user issues within a Windows-based support environment.
2026-10-01T00:00:00Z

Invoicing Representative-Full Service (Tier II)

Highland Hills, OH
onsite
Temporary / Contract
18 - 20 USD / Hourly
We are looking for an experienced, detail-oriented invoicing specialist to support a busy payroll services operation in Highland Hills, OH. This Long-term Contract position focuses on reviewing, validating, and issuing high-volume client invoices while maintaining strong accuracy and meeting established turnaround expectations. The ideal candidate brings sharp analytical ability, strong organization, and a consistent approach to resolving billing questions in a deadline-oriented office environment. Responsibilities:• Verify invoice details against timecards, payroll records, and related documentation using internal electronic tools.• Examine billing materials for completeness, accuracy, and alignment with client-specific invoicing guidelines.• Deliver invoices to customers and end payers within required service timelines and submission deadlines.• Investigate billing variances, missing details, and disputed charges, then coordinate appropriate resolution steps.• Work closely with customer service staff, team leads, and cross-functional partners to address invoicing concerns efficiently.• Maintain organized records of invoice activity, corrections, and supporting documentation for audit readiness.• Manage daily, weekly, and month-end priorities to keep pace with production targets in a high-volume setting.• Track the quality of assigned work, escalate unresolved matters when necessary, and assist with additional projects as business needs evolve.
2026-09-23T00:00:00Z

Citizen Support Specialist

Cleveland, OH
onsite
Temporary to Hire
17.1 - 18 USD / Hourly
We are looking for a Citizen Support Specialist to join a city service team in Cleveland, Ohio. This onsite role is a contract opportunity with the potential to become permanent for someone who enjoys helping the public, managing a high volume of inquiries, and providing clear guidance across city programs and services. The ideal candidate brings strong communication skills, careful attention to detail, and the ability to remain focused and accurate in fast-paced customer interactions. Responsibilities: • Respond to a high volume of inbound resident calls each day and deliver courteous, solution-focused support. • Record, update, and monitor service requests within the city’s customer relationship management system with a high level of accuracy. • Provide residents with dependable information about municipal services, public programs, community events, and city facilities by using approved reference tools and knowledge resources. • Follow established call handling procedures to resolve inquiries directly or direct them to the appropriate department when further action is needed. • Assist callers with property and location-related questions by using internal lookup tools, mapping resources, and related city systems. • Support communication with residents who have limited English proficiency by accessing translation services when appropriate. • Maintain confidentiality and precise documentation throughout every interaction and data entry task. • Contribute to consistent service delivery by adhering to scripted guidance, workflow expectations, and quality standards in a structured call center environment.
2026-10-07T00:00:00Z

4 results for Customer Service Representative in Akron, OH