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2 results for Customer Service Representative in Akron, OH
- Uniontown, OH
- onsite
- Temporary
- 18 - 23 USD / Hourly
- <p>We are seeking a dedicated Call Center Specialist to join our team in Uniontown, Ohio. This contract position offers the opportunity to gain hands-on experience in a fast-paced, dynamic environment. The successful candidate will play a pivotal role in testing and troubleshooting security cameras across various locations while delivering outstanding customer service.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Respond to inbound customer inquiries in a professional and efficient manner, ensuring a high level of service delivery.</li><li>Assist with the testing and troubleshooting of security cameras at multiple sites to verify operational effectiveness.</li><li>Utilize customer service software to accurately document interactions and promptly resolve issues.</li><li>Collaborate with internal teams to address technical challenges and provide solutions.</li><li>Maintain comprehensive records of testing procedures and customer interactions for accurate reporting.</li><li>Perform essential office tasks including data entry and documentation to support daily operations.</li><li>Communicate technical information to customers clearly and provide guidance as needed.</li><li>Conduct thorough equipment and system evaluations to ensure compliance with quality standards.</li><li>Follow company policies and procedures while consistently delivering exceptional service.</li><li>Manage multiple tasks and priorities effectively through strong organizational skills.</li></ul><p><br></p>
- 2026-03-16T00:00:00Z
- Struthers, OH
- onsite
- Temporary
- 16.625 - 19.25 USD / Hourly
- We are looking for a dedicated Manufacturing Customer Support specialist to join our team in Struthers, Ohio. In this role, you will serve as the primary point of contact for customers, addressing inquiries, processing orders, and resolving issues efficiently. This is a long-term contract position within the metal fabrication industry, offering an opportunity to utilize strong communication skills and manufacturing knowledge to ensure exceptional customer satisfaction.<br><br>Responsibilities:<br>• Respond promptly to customer inquiries and provide accurate information regarding products and services.<br>• Process customer orders efficiently while ensuring accuracy and compliance with company policies.<br>• Address and resolve customer issues, complaints, or concerns with attention to detail.<br>• Coordinate with internal teams to meet customer needs and deadlines effectively.<br>• Maintain detailed records of customer interactions and order statuses using CRM software.<br>• Enforce company policies and the basic labor agreement consistently during customer interactions.<br>• Adapt to shifting priorities and ensure smooth communication between customers and internal departments.<br>• Provide proactive support and build strong relationships with customers to enhance satisfaction.<br>• Utilize technical knowledge of manufacturing processes, particularly within the aluminum extrusion industry, to assist customers.<br>• Monitor and follow up on order progress to ensure timely delivery and resolution of any issues.
- 2026-03-20T00:00:00Z