We are looking for a Business Systems Analyst to join a service organization in Westlake, Ohio on a Long-term Contract basis. In this role, you will examine how teams operate today, uncover opportunities to improve efficiency, and help shape automation and AI-enabled solutions that support stronger business outcomes. The position works closely with cross-functional stakeholders to turn operational needs into clear documentation and actionable requirements for delivery teams.<br><br>Responsibilities:<br>• Engage with business partners to gather insights on current workflows, document operational steps, and capture issues, dependencies, and decision paths.<br>• Develop process diagrams, written procedures, and supporting documentation that clearly describe how work moves across teams and systems.<br>• Review operational data such as workload levels, turnaround times, and effort required to establish performance baselines and highlight improvement areas.<br>• Recommend practical ways to streamline, standardize, and automate business activities, including opportunities where AI can add value.<br>• Convert process findings into structured business requirements, user stories, and acceptance criteria that guide implementation efforts.<br>• Collaborate with business leaders, product stakeholders, and technical teams to evaluate, prioritize, and deliver process improvement initiatives.<br>• Assist with testing, validation, and post-implementation review to confirm solutions meet business needs and produce measurable results.<br>• Track a portfolio of enhancement and automation ideas by maintaining status, priority, and expected business impact.<br>• Provide analytical support for governance, risk, and compliance-related workflows such as third-party risk review, audit evidence collection, regulatory reporting, and remediation activities.