We are looking for a Business Systems Analyst to support operational and technology initiatives within a service-focused healthcare environment in Westlake, Ohio. This role partners with stakeholders to examine workflows, identify improvement opportunities, and translate business needs into clear, practical solutions. The ideal candidate brings strong experience with claims and payment processes, along with the ability to work independently while contributing effectively in a fast-moving team setting.<br><br>Responsibilities:<br>• Analyze healthcare-related business processes, particularly those tied to claims handling and payment activities, to identify gaps and recommend effective solutions.<br>• Gather, document, and refine business needs by collaborating with cross-functional teams and converting operational issues into detailed functional requirements.<br>• Review existing workflows, data usage, and system behavior to support process improvements and strengthen business performance.<br>• Create and maintain business documentation, reports, and process materials using Microsoft Office tools, including Word, Excel, and Outlook.<br>• Work with database resources and reporting tools to research issues, validate information, and support informed decision-making.<br>• Participate in Agile-based project activities such as backlog refinement, requirement clarification, and collaboration with delivery teams during development cycles.<br>• Conduct gap analysis and document review to help ensure proposed solutions align with business objectives and user expectations.<br>• Manage multiple priorities in a results-driven environment while responding effectively to changing business needs.<br>• Support issue resolution by applying analytical thinking and sound judgment to complex business and system-related challenges.
<p>We are looking for a Business Systems Analyst to support users of a SaaS platform and serve as a trusted resource for resolving functional and technical questions. This Long-term Contract position is based in Independence, Ohio, and is ideal for someone who can partner closely with an experienced product support specialist while building a strong understanding of proven support practices. The role combines user support, process documentation, training, and cross-functional collaboration to improve the overall experience for end users.</p><p><br></p><p>Responsibilities:</p><p>• Investigate and resolve user-reported system issues by identifying root causes and delivering timely, practical solutions.</p><p>• Support end users in navigating SaaS functionality, clarifying features, and helping them use the application effectively in day-to-day work.</p><p>• Assist with onboarding activities by introducing new users to system workflows, usage standards, and available support resources.</p><p>• Maintain accurate records of requests, findings, and resolutions to ensure clear documentation and knowledge sharing.</p><p>• Partner with product and development teams to communicate defects, track recurring issues, and contribute to product enhancements.</p><p>• Gather feedback from users and translate common pain points into actionable insights for internal stakeholders.</p><p>• Lead or support training sessions that strengthen user understanding of system capabilities and best practices.</p><p>• Participate in testing efforts to validate system performance, identify defects, and help maintain a dependable user experience.</p><p>• Work closely with an established Product Support Specialist to learn successful support methods, communication approaches, and team standards.</p>
We are looking for an Accounting Analyst to join a collaborative team in Akron, Ohio in a contract-to-permanent capacity. This role will support pricing accuracy, rebate administration, financial analysis, and commercial reporting while partnering with product, finance, customer service, and other business functions. The position is well suited for someone who enjoys working with detailed data, improving controls, and contributing insights that influence pricing and profitability decisions.<br><br>Responsibilities:<br>• Maintain customer pricing records, formula-based pricing, spot pricing, and related master data to ensure approved commercial terms are entered accurately and on schedule.<br>• Support monthly forecasting activities by preparing pricing inputs and coordinating information for planning and review discussions.<br>• Respond to pricing questions from internal stakeholders, research discrepancies, and drive timely resolution of billing or price-related issues.<br>• Administer rebate and incentive programs by validating agreements, tracking accruals, assisting with settlements, and reconciling payouts with finance partners.<br>• Analyze margins, price realization, customer profitability, and rebate exposure to identify trends, risks, and opportunities for the business.<br>• Create reports and dashboards that provide clear visibility into pricing performance and support decision-making across commercial and product teams.<br>• Ensure pricing and rebate activities align with internal policies, approval requirements, documentation standards, and audit expectations.<br>• Collaborate with cross-functional teams including Product Management, Commercial, Finance, Customer Service, Supply Chain, Legal, and IT to support negotiations, program execution, and issue resolution.<br>• Identify process improvement opportunities that enhance data accuracy, strengthen controls, and reduce manual effort in pricing and rebate workflows.
We are looking for a Pricing Analyst to support pricing operations and commercial decision-making for the business in Akron, Ohio. This role focuses on maintaining accurate pricing and rebate data, delivering meaningful analysis, and helping teams respond quickly to customer and market needs. The ideal candidate brings strong analytical judgment, attention to detail, and the ability to work effectively with stakeholders across finance, supply chain, customer service, and commercial functions.<br><br>Responsibilities:<br>• Maintain customer pricing records, including contract pricing, formula-based pricing, spot quotes, and pricing parameters, while ensuring data is entered accurately and updated on schedule.<br>• Contribute to the monthly forecasting cycle by preparing pricing inputs and supporting review activities tied to sales and operations planning.<br>• Serve as a key contact for pricing questions from internal teams, researching discrepancies and resolving issues that affect orders, margins, or customer agreements.<br>• Administer rebate and incentive programs by organizing supporting documentation, setting up agreement details, tracking accrual activity, and assisting with reconciliation and payment validation alongside Finance.<br>• Analyze pricing performance, profitability trends, rebate exposure, and commercial risks to provide actionable insight for product and sales leaders.<br>• Create and maintain reports, dashboards, and recurring analyses that help the business evaluate pricing outcomes and customer-level performance.<br>• Ensure pricing and rebate activities align with company policies, approval requirements, documentation expectations, and audit standards.<br>• Partner with Product Management, Commercial, Finance, Customer Service, Supply Chain, Legal, and IT to coordinate price changes, support negotiations, and improve issue resolution.<br>• Identify opportunities to strengthen controls, improve data quality, and reduce manual effort within pricing and rebate processes.