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8 results for Help Desk Analyst 3 in Agoura Hills, CA

Help Desk Analyst 3

Los Angeles, CA
onsite
Temporary
35 - 45 USD / Hourly
We are looking for a skilled Help Desk Analyst 3 to join our team on a contract with the potential for a permanent position in Los Angeles, California. In this role, you will provide comprehensive IT support for both Windows and Mac environments, ensuring smooth operations across systems and applications. This position is ideal for a proactive individual with a strong work ethic and the ability to deliver exceptional white glove service in a fast-paced environment. Responsibilities:• Provide technical support for Windows and Mac systems, including desktops, laptops, and mobile devices.• Manage the replacement and maintenance of IT systems as needed to ensure optimal performance.• Support and troubleshoot Adobe Creative Suite applications for end users.• Administer and manage Intune for device and application security.• Offer IT assistance for warehouse operations, including Windows PCs, FedEx Ship Manager, Zebra printers, and WorldShip.• Deliver executive-level support, including assistance with Sonos systems and other high-priority tasks.• Utilize Active Directory and Azure Active Directory for user account management and access control.• Respond to service desk tickets efficiently, ensuring timely resolution of technical issues.• Troubleshoot and resolve hardware and software issues in mixed Windows and Mac environments.• Collaborate with team members to continuously improve IT support processes and practices.
2026-04-09T00:00:00Z

Help Desk/Desktop Support Analyst

Valencia, CA
onsite
Temporary
26.6 - 30.8 USD / Hourly
We are looking for a skilled Help Desk/Desktop Support Analyst to join our team in Valencia, California. This long-term contract position is ideal for someone with a strong background in troubleshooting hardware and software, providing end-user support, and managing desktop setups. If you are passionate about delivering excellent technical support and thrive in a collaborative environment, we encourage you to apply. Responsibilities: • Provide hands-on technical support for desktops, including troubleshooting hardware and software issues. • Assist with imaging and configuring PCs using tools such as Autopilot. • Address end-user support requests, including password resets, software installations, and connectivity troubleshooting. • Manage and resolve service desk tickets promptly and efficiently. • Maintain and support Active Directory, ensuring proper user access and permissions. • Collaborate with team members to ensure seamless execution of data transfers and system setups. • Utilize ticketing systems, such as Freshservice, to track and document support tasks. • Offer guidance and training to users on basic technical issues and system usage. • Support the deployment and maintenance of Microsoft Intune for device management.
2026-04-14T00:00:00Z

Desktop Support Technician

Valencia, CA
onsite
Temporary
23 - 28 USD / Hourly
We are seeking an on-site Desktop Support Technician to join our IT team and deliver exceptional end-user and desktop support across approximately 80 devices. This role will work directly in our IT quad alongside two Level 2 support technicians, helping manage early-stage PC lifecycle and providing hands-on troubleshooting for hardware and software issues. Key Responsibilities:<ul><li>Provide daily desktop and end-user support for internal staff, handling tasks such as password resets, Active Directory management, software installations, wireless connectivity, and IP phone resets.</li><li>Perform PC imaging and deployment, with a preference for experience using Autopilot and USMT for data transfers.</li><li>Troubleshoot computer hardware and software problems, collaborating with Level 2 team members for escalated concerns.</li><li>Manage ticket resolution using Freshservice (or similar ticketing systems) to ensure timely and accurate responses to support requests.</li><li>Assist in early-stage PC lifecycle management, including setup, imaging, and deployment for approximately 80 devices.</li><li>Support SCCM and/or Intune environments as needed during imaging and configuration tasks.</li></ul>
2026-04-10T00:00:00Z

Sr. Service Desk

Los Angeles, CA
onsite
Temporary
33 - 40 USD / Hourly
We are looking for an experienced and dedicated Sr Service Desk specialist to join our team in Los Angeles, California. In this role, you will provide high-level remote support in a formal business environment, ensuring exceptional customer service and technical assistance to end users. This is a contract-to-permanent position, offering an excellent opportunity to showcase your skills and grow within a dynamic organization. Responsibilities:• Deliver outstanding remote technical support to end users, addressing hardware, software, and connectivity issues promptly.• Maintain clear and attentive communication while assisting executives and other users with technical challenges.• Document all support activities thoroughly to ensure accurate tracking and resolution.• Collaborate with team members to identify and implement solutions for recurring technical issues.• Provide guidance and training to users on system functionalities and best practices.• Monitor and respond to service desk tickets within established timelines, ensuring efficient resolution.• Stay updated on current technologies to better support end users and improve service delivery.• Adhere to organizational policies and procedures while maintaining a high level of integrity.• Utilize remote access tools effectively to troubleshoot and resolve issues.• Support system changes or upgrades as needed, ensuring minimal disruption to operations.
2026-03-18T00:00:00Z

Security Analyst II

Torrance, CA
onsite
Temporary
60 - 64 USD / Hourly
Network Security AdministratorPosition SummaryThe Network Security Administrator is responsible for protecting the organization’s network infrastructure through proactive monitoring, configuration, and management of next‑generation firewalls and related security technologies. This role focuses heavily on NGFW Next-Generation Firewalls, ensuring secure and reliable connectivity across enterprise environments. The specialist will be a key contributor to incident response, threat mitigation, and continuous improvement of security controls. Key ResponsibilitiesFirewall & Network Security Administration<ul><li>Configure, manage, and maintain Next‑Generation Firewalls (NGFW), including policies, objects, NAT rules, App‑ID, User‑ID, threat prevention profiles, and Remote access VPN, ACL’s, IDS/IPS policies.</li><li>Perform regular firewall rule reviews, cleanup, and optimization to improve performance and reduce risk.</li></ul>Security Operations & Monitoring<ul><li>Monitor network security alerts, traffic anomalies, and firewall logs using vendor specific tools, SIEM platforms, and packet capture utilities.</li><li>Investigate and remediate network‑based security incidents, coordinating with SOC or incident response teams as necessary.</li><li>Perform security event correlation and escalation following established SOPs.</li></ul>Network Infrastructure Support<ul><li>Support secure network connectivity across data centers, branch sites, cloud environments, and remote access solutions.</li><li>Troubleshoot layer 2/3 issues related to routing, switching, VPN tunnels, and connectivity impacts to security appliances.</li><li>Assist in deploying secure architectures for new network builds, migrations, and cloud integrations.</li></ul>
2026-04-10T00:00:00Z

Data Analyst

Los Angeles, CA
onsite
Temporary
38 - 44 USD / Hourly
We are looking for a skilled Data Analyst to join our team in Los Angeles, California, on a long-term contract basis. This role offers an exciting opportunity to contribute to fraud detection and prevention efforts by leveraging advanced data analytics. You will play a pivotal role in analyzing complex datasets and providing actionable insights to support anti-fraud initiatives. Responsibilities: • Analyze large datasets to identify patterns, trends, and anomalies related to suspected fraud. • Develop and implement fraud analytics models to detect and prevent fraudulent activities. • Collaborate with cross-functional teams to investigate potential fraud cases and provide detailed reports. • Monitor and assess the effectiveness of anti-fraud strategies and recommend improvements. • Utilize advanced data analysis techniques to enhance fraud detection processes. • Prepare visualizations and presentations to communicate findings to stakeholders. • Conduct thorough investigations into flagged transactions or activities and document findings. • Support the development of automated tools and processes for fraud prevention. • Stay updated on industry best practices and emerging technologies related to fraud analytics. • Ensure compliance with regulatory requirements and company policies in all investigations.
2026-03-17T00:00:00Z

Data Analyst

Glendale, CA
onsite
Temporary
59.375 - 68.75 USD / Hourly
We are looking for a skilled Data Analyst to join our team on a long-term contract basis in Glendale, California. The ideal candidate will play a pivotal role in analyzing data to identify trends, detect fraudulent activity, and support decision-making processes. This position offers an excellent opportunity to work on meaningful projects while leveraging your expertise in fraud analytics and data investigation. Responsibilities:• Analyze large datasets to uncover patterns and anomalies that may indicate fraudulent activity.• Develop and implement fraud detection models and algorithms to enhance risk management.• Investigate suspicious transactions and activities to identify potential fraud cases.• Collaborate with cross-functional teams to design strategies for fraud prevention and mitigation.• Prepare detailed reports and visualizations to communicate findings to stakeholders clearly.• Monitor and refine anti-fraud systems based on emerging threats and trends.• Conduct research to stay informed about new fraud schemes and data analysis techniques.• Ensure data integrity and accuracy while working with sensitive information.• Provide actionable insights that help drive business decisions and improve operational efficiency.
2026-03-26T00:00:00Z

Business Systems Analyst

Woodland Hills, CA
onsite
Permanent
150000 - 175000 USD / Yearly
We are looking for a skilled Business Systems Analyst to join our team in Los Angeles, California. In this role, you will play a pivotal part in supporting modernization initiatives and maintaining enterprise systems by translating business needs into clear technical requirements. This position requires collaboration with engineering and architecture teams to ensure the successful delivery of technology updates and enhancements. Responsibilities:• Analyze legacy systems to understand embedded logic and workflows, providing insights into current state functionality.• Translate business rules and operational processes into precise technical requirements and functional specifications.• Collaborate with engineering teams to support system enhancements and modernization projects.• Work closely with architecture and engineering leadership to ensure requirements align with service-oriented and modular design principles.• Develop and maintain thorough documentation, including functional requirements, process flows, and service definitions.• Facilitate requirement validation through stakeholder walkthroughs, ensuring alignment with business and technical needs.• Contribute to backlog refinement by clarifying scope, dependencies, and acceptance criteria.• Manage and update requirements documentation for new development requests post-modernization, ensuring accuracy and consistency.• Ensure documentation reflects evolving platform capabilities and remains up-to-date.
2026-04-09T00:00:00Z