We are looking for a Collections Specialist to support receivables management and help maintain healthy account balances for a long-term contract assignment in Lincolnshire, Illinois. This position focuses on both commercial and consumer collections, combining strong communication skills with a disciplined approach to follow-up, documentation, and issue resolution. The ideal candidate brings practical experience in credit and collections, works confidently in Excel, and can build productive relationships with customers while protecting business cash flow.<br><br>Responsibilities:<br>• Manage a portfolio of commercial and consumer accounts by conducting timely outreach on outstanding balances and driving payment resolution.<br>• Review aging reports and account histories to identify delinquent accounts, prioritize collection efforts, and reduce overdue receivables.<br>• Communicate with customers by phone and email to clarify billing concerns, resolve disputes, and secure payment commitments.<br>• Maintain accurate records of collection activity, customer responses, and follow-up actions in internal tracking systems.<br>• Partner with billing, customer service, and finance teams to investigate account discrepancies and support efficient resolution of open items.<br>• Apply established credit and collection procedures to support consistent account management and compliance with company guidelines.<br>• Prepare status updates and basic account analysis using Excel to monitor trends, payment activity, and collection progress.