We are looking for a NOC Specialist to provide technical support for customer-facing teams and internal corporate staff in Atlanta, Georgia. This Long-term Contract position focuses on resolving hardware, software, and network issues through both onsite and remote support while helping maintain a reliable end-user environment. The ideal candidate is comfortable assisting non-technical users, managing user access, and supporting device setup and deployment in a fast-paced IT services setting.<br><br>Responsibilities:<br>• Deliver hands-on and remote support for desktops, laptops, software applications, and connectivity issues affecting end users.<br>• Reset locked credentials, update access permissions, and assist with day-to-day account support activities.<br>• Troubleshoot organization account issues and help users regain access to required systems and tools.<br>• Investigate and resolve problems related to call center platforms and other business-critical applications.<br>• Support new employee setup by preparing equipment, coordinating workstation readiness, and assisting with onboarding needs.<br>• Track technology assets accurately by updating inventory records and maintaining equipment status throughout its lifecycle.<br>• Prepare returned and newly issued devices by re-imaging, formatting, and configuring systems for deployment.<br>• Manage directory assignments by placing users and computers into appropriate Active Directory groups.<br>• Create, modify, and deactivate user accounts in alignment with operational requirements and support requests.
<p>Robert Half HR Solutions is currently partnering with a client in the Midtown Atlanta area that is looking to add a Human Resources, Payroll & Benefits Operations Manager to their team. The Human Resources, Payroll & Benefits Operations Manager will lead core HR operations for a 100-employee organization, while supporting a positive and compliant employee experience in Atlanta, Georgia. This role oversees payroll and benefits administration, partners on employee relations matters, and helps strengthen programs that support engagement, compliance, and organizational effectiveness. The ideal candidate brings strong judgment, multistate HR knowledge, and the ability to manage detailed processes with accuracy and professionalism.</p><p><br></p><p>Responsibilities:</p><p>• Oversee end-to-end payroll activities, including review and approval of payroll processing, while ensuring accuracy, timeliness, and proper handling of garnishments.</p><p>• Administer employee benefits programs in partnership with external brokers, coordinating annual enrollment activities and resolving day-to-day benefits questions.</p><p>• Monitor adherence to multistate employment requirements and organizational policies to support ongoing HR and benefits compliance.</p><p>• Manage workers’ compensation administration, including claim coordination, documentation, and communication with relevant stakeholders.</p><p>• Support employee relations efforts by addressing workplace concerns, guiding managers, and helping maintain fair and consistent HR practices.</p><p>• Develop and manage employee feedback and engagement initiatives such as surveys, recognition efforts, and internal communications including monthly newsletters.</p><p>• Contribute to succession planning activities by helping organize talent information and supporting workforce continuity planning.</p><p>• Reconcile benefits-related invoices and review vendor billing to confirm accurate charges and timely resolution of discrepancies.</p><p>• Maintain HR records and systems, support onboarding activities, and help ensure dependable HR operational workflows across the employee lifecycle.</p>
<p>Robert Half HR Solutions is currently partnering with a dynamic, growing organization seeking a Payroll & Benefits Specialist to serve as the subject matter expert for all payroll and benefits functions across a multi-site workforce of approximately 500 employees. This is a highly visible role offering the opportunity to work alongside a collaborative leadership team in a strong, employee-focused culture.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Serve as SME for payroll and benefits administration</li><li>Manage full-cycle payroll processing, ensuring accuracy and compliance</li><li>Administer employee benefits programs, including medical, dental, vision, and ancillary plans</li><li>Lead open enrollment processes and employee communications</li><li>Oversee 401(k) administration, including enrollments, contributions, and compliance</li><li>Reconcile vendor invoices and ensure accurate billing for benefits programs</li><li>Partner closely with benefits broker to evaluate and enhance offerings</li><li>Ensure compliance with federal, state, and local payroll and benefits regulations</li><li>Support audits and reporting related to payroll and benefits</li></ul><p><br></p><p>This is an excellent opportunity for someone who enjoys owning payroll and benefits functions while contributing to a positive and evolving workplace environment.</p>
<p><strong>Job Overview</strong></p><p>We are seeking a skilled and experienced Network Administrator to oversee and evaluate our client's enterprise IT infrastructure. This role involves managing critical components such as networking systems, cybersecurity protocols, virtual desktop infrastructure (VDI), endpoint security measures, and ensuring preparedness for legal discovery. The ideal candidate will possess a deep understanding of these areas and will be responsible for implementing best practices, maintaining system integrity, and proactively addressing potential vulnerabilities to safeguard our organization’s data and network resources.</p><p><br></p><p><strong>Responsibilities:</strong></p><p>- Manage enterprise networking (LAN/WAN, VPN, firewalls)</p><p>- Support VDI (Citrix, VMware, Azure Virtual Desktop)</p><p>- Perform cybersecurity assessments and remediation</p><p>- Manage endpoint security (AV/EDR, encryption)</p><p>- Conduct IT system mapping and risk assessments</p><p>- Support eDiscovery and legal data preservation</p>
We are looking for an Accounts Receivable Clerk to support finance operations for a Contract position based in Georgia. This role focuses on maintaining accurate receivables records, applying incoming payments, and following up with commercial customers to resolve outstanding balances. The ideal candidate brings strong attention to detail, sound judgment, and the ability to manage billing and collection activities in a fast-paced environment.<br><br>Responsibilities:<br>• Process customer invoices and maintain accurate accounts receivable records to support timely payment activity.<br>• Apply incoming payments to the appropriate customer accounts and investigate discrepancies to keep balances current.<br>• Communicate with commercial clients regarding past-due invoices and coordinate collection efforts with attention to detail.<br>• Review account activity regularly to identify delinquent balances, billing issues, and unapplied cash items.<br>• Reconcile customer accounts and resolve payment variances by working closely with internal teams and external contacts.<br>• Prepare routine aging updates and related receivables reports to assist with cash flow visibility and account follow-up.<br>• Support billing operations by verifying invoice details and helping ensure charges are recorded correctly.<br>• Assist with process-related updates or system changes affecting receivables workflows when needed as part of ongoing responsibilities.
<p><strong>Job Summary:</strong></p><p>We are seeking a highly skilled Customer Service Representative to lead and elevate our customer support operations. This role is responsible for managing service teams, improving customer satisfaction, developing performance standards, and ensuring a consistent, high-quality customer experience across all touchpoints. The ideal candidate is a strategic leader with strong people management, process improvement, and conflict resolution skills.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Lead, coach, and develop a customer service team to achieve performance and service goals</li><li>Oversee daily customer support operations across phone, email, chat, and other service channels</li><li>Monitor customer interactions to ensure quality, professionalism, and timely issue resolution</li><li>Analyze service metrics, customer feedback, and team performance to identify trends and improvement opportunities</li><li>Establish and enforce customer service policies, procedures, and best practices</li><li>Handle escalated customer concerns and resolve complex service issues effectively</li><li>Partner with cross-functional teams to improve the customer journey and address recurring problems</li><li>Develop staffing plans, schedules, and workflows to maintain service levels</li><li>Train team members on systems, products, communication standards, and service expectations</li><li>Prepare reports and present insights on customer satisfaction, service efficiency, and operational performance</li><li>Support continuous improvement initiatives to enhance processes, retention, and service quality</li></ul><p><strong>Success Measures:</strong></p><ul><li>Improved customer satisfaction and retention</li><li>Reduced response and resolution times</li><li>Increased team productivity and service quality</li><li>Strong employee engagement and retention within the service team</li><li>Effective handling of escalated issues and process improvements</li></ul>
<p><strong>Job Summary:</strong></p><p>We are seeking a highly skilled Customer Service Representative to lead and elevate our customer support operations. This role is responsible for managing service teams, improving customer satisfaction, developing performance standards, and ensuring a consistent, high-quality customer experience across all touchpoints. The ideal candidate is a strategic leader with strong people management, process improvement, and conflict resolution skills.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Lead, coach, and develop a customer service team to achieve performance and service goals</li><li>Oversee daily customer support operations across phone, email, chat, and other service channels</li><li>Monitor customer interactions to ensure quality, professionalism, and timely issue resolution</li><li>Analyze service metrics, customer feedback, and team performance to identify trends and improvement opportunities</li><li>Establish and enforce customer service policies, procedures, and best practices</li><li>Handle escalated customer concerns and resolve complex service issues effectively</li><li>Partner with cross-functional teams to improve the customer journey and address recurring problems</li><li>Develop staffing plans, schedules, and workflows to maintain service levels</li><li>Train team members on systems, products, communication standards, and service expectations</li><li>Prepare reports and present insights on customer satisfaction, service efficiency, and operational performance</li><li>Support continuous improvement initiatives to enhance processes, retention, and service quality</li></ul><p><strong>Success Measures:</strong></p><ul><li>Improved customer satisfaction and retention</li><li>Reduced response and resolution times</li><li>Increased team productivity and service quality</li><li>Strong employee engagement and retention within the service team</li><li>Effective handling of escalated issues and process improvements</li></ul>
<p>We are looking for a talented Graphic Designer for our agency client in the Atlanta Area. This is a direct hire position. In this role, you will be responsible for crafting innovative and visually engaging designs across various platforms, including print and digital media. This position offers an exciting opportunity to contribute to creative projects, collaborate with cross-functional teams, and refine your expertise in a fast-paced, dynamic environment.</p><p><br></p><p>Responsibilities:</p><p>• Develop high-quality designs for branding, digital campaigns, social media, and print materials that align with project objectives.</p><p>• Collaborate with team members during brainstorming sessions to generate creative concepts and strategies.</p><p>• Work closely with developers, copywriters, and strategists to execute integrated campaigns and website designs.</p><p>• Present design concepts to clients, explaining your creative approach and integrating feedback into final deliverables.</p><p>• Ensure all designs adhere to brand guidelines, fostering cohesive and impactful brand identities.</p><p>• Manage multiple projects simultaneously, maintaining deadlines and delivering exceptional results.</p><p>• Stay updated on emerging design trends, tools, and technologies to enhance your creative output.</p><p>• Contribute to the development of intuitive user interfaces, including wireframes and visual systems for websites and applications.</p><p>• Mentor entry-level team members, sharing insights and supporting their growth.</p>
We are looking for an Accountant to support key accounting and audit-related activities for a long-term contract opportunity in Atlanta, Georgia. This position is ideal for someone who can manage financial documentation, prepare supporting schedules, and contribute to accurate month-end and audit deliverables. The role offers a hybrid schedule with onsite work Tuesday through Thursday and remote work on Monday and Friday.<br><br>Responsibilities:<br>• Coordinate audit support by gathering requested records and delivering complete documentation to external or internal auditors.<br>• Prepare financial schedules and supporting analyses tied to balance sheet and income statement activity.<br>• Record journal entries and adjustment entries with accuracy and appropriate supporting detail.<br>• Develop and maintain workpapers that strengthen financial reporting and audit readiness.<br>• Perform bank reconciliations and investigate variances to ensure account accuracy.<br>• Support accounts payable and accounts receivable processes as needed to maintain smooth daily operations.<br>• Use Excel tools such as PivotTables and lookup functions to organize data, analyze results, and produce reporting support.
We are looking for an experienced Sr. Financial Analyst to join a transport organization in Atlanta, Georgia. This Long-term Contract position will play a central role in financial planning, reporting, and operational analysis, helping leaders understand performance and make informed decisions. The role blends month-end accounting support, budgeting, forecasting, and business case evaluation in a fast-paced environment.<br><br>Responsibilities:<br>• Lead the planning cycle for budgets, cost distributions, and monthly variance reporting across assigned areas.<br>• Manage key month-end close activities by preparing accruals and reclassification entries related to operating and capital expenditures.<br>• Evaluate financial results against forecasts, budgets, and prior-year performance, and identify the underlying factors driving changes.<br>• Apply knowledge of accounting treatment for cloud-computing arrangement investments when reviewing project-related financial activity.<br>• Contribute to annual budgeting, recurring forecasts, and longer-range financial outlooks to support strategic planning.<br>• Produce benchmark analyses focused on global IT spending to help assess cost effectiveness and performance.<br>• Support the development of business unit cost allocations and maintain accuracy in related reporting.<br>• Partner with IT stakeholders to build business cases and maintain reporting for operating and capital expense impacts.<br>• Prepare recurring profit and loss reporting packages for financial reviews and leadership discussions.<br>• Develop ad hoc analysis, reporting, and financial models to support project closeouts and management decision-making.
<p>We are looking for a reliable Dispatcher to join a busy onsite operations team. This Contract to permanent position supports a 24/7 call center environment and requires someone who can stay organized, communicate clearly, and respond quickly in a high-volume setting. The ideal candidate brings prior dispatch or call center experience and is comfortable coordinating service activity while delivering strong customer support.</p><p><br></p><p>Responsibilities:</p><p>• Support round-the-clock operations by working flexible shifts in a 24-hour, 7-day-a-week call center setting.</p><p>• Manage a high volume of incoming calls and service requests in a fast-paced dispatch environment.</p><p>• Assign and coordinate schedules, routes, or service responses based on operational priorities and availability.</p><p>• Communicate timely updates to customers, field personnel, and internal teams to keep activities moving efficiently.</p><p>• Monitor dispatch activity using computer-based systems and maintain accurate real-time records.</p><p>• Adjust plans quickly when priorities change, urgent issues arise, or coverage needs shift across different timeframes.</p><p>• Provide attentive customer service during every interaction while resolving questions and escalating concerns when needed.</p>
We are looking for a skilled Attorney to provide legal support in reviewing and negotiating software license agreements for a state agency. This long-term contract position involves ensuring compliance with Georgia state laws while managing contracts related to software procurement and renewals. The role requires expertise in state contracting processes and the ability to identify and address prohibitive clauses in agreements.<br><br>Responsibilities:<br>• Review and analyze software license agreements to ensure compliance with Georgia state laws and regulations.<br>• Draft, negotiate, and amend contracts, including subscription-based technology and cloud-computing arrangements.<br>• Collaborate with business units to address and resolve contractual issues in software procurement.<br>• Identify and eliminate non-compliant provisions in contracts submitted by brokers or resellers.<br>• Provide expert guidance on state contracting and procurement processes.<br>• Conduct thorough legal assessments of vendor agreements to safeguard agency interests.<br>• Work closely with stakeholders to educate them on prohibitive clauses and legal implications.<br>• Manage contract renewals and ensure timely review and approval.<br>• Support the Contracts Manager in handling complex legal matters related to software acquisition.<br>• Maintain accurate documentation and records of contract negotiations and amendments.
We are looking for a dependable General Office Clerk to help keep daily administrative operations running smoothly. This Long-term Contract position is well suited for someone who takes pride in staying organized, handling routine office support tasks, and maintaining a well-organized workspace. The role offers a part-time schedule and requires a consistent, detail-focused approach to supporting daily administrative operations.<br><br>Responsibilities:<br>• Sort and distribute incoming mail promptly so materials reach the appropriate recipients without delay.<br>• Track office supply levels and restock essential items to ensure staff have what they need each day.<br>• Keep shared office spaces neat, orderly, and ready for regular business use.<br>• Maintain the coffee station by cleaning equipment, refilling supplies, and organizing related items.<br>• Provide day-to-day clerical assistance, including filing, scanning, and handling general back-office tasks.<br>• Enter basic information accurately into office records and help keep documents properly organized.<br>• Support routine administrative needs while working independently and managing assigned tasks efficiently.
<p>We’re seeking a <strong>CRM MarTech Manager</strong> to support three B2B manufacturing brands as we scale our lead generation and customer engagement efforts. This is an opportunity for a hands-on martech professional who loves digging into data, building automation, and turning insights into action.</p><p> </p><p>This role will own CRM strategy, execution, and reporting—helping the business better understand the customer journey, activate leads, and clearly show growth impact across the funnel.</p>
We are looking for an Event Manager to lead a wide range of experiential marketing initiatives for an organization. This contract position has the potential to become permanent and will partner closely with marketing, sales, communications, and operations teams to deliver well-executed events that strengthen brand presence and support business growth. The role combines strategic planning with hands-on coordination across trade shows, hospitality programs, internal events, and industry engagements. Success in this position requires strong organization, clear communication, and the ability to translate event performance into actionable insights.<br><br>Responsibilities:<br>• Plan and coordinate experiential marketing programs, including trade shows, conferences, hospitality functions, client-facing events, webinars, internal meetings, and industry association activities.<br>• Develop end-to-end event logistics covering schedules, vendors, materials, travel needs, on-site execution, and follow-up activities to ensure smooth delivery.<br>• Track event budgets through forecasting, expense monitoring, and post-event reconciliation while contributing input for annual planning discussions.<br>• Partner with brand, communications, and marketing teams to shape event messaging, objectives, and promotional materials that reflect business priorities.<br>• Prepare and distribute event briefings, attendee communications, operational documents, and stakeholder updates to keep all parties aligned.<br>• Measure event outcomes through lead reporting, performance analysis, and recap documentation to assess impact and guide future investment decisions.<br>• Support social media promotion, thought leadership initiatives, and speaking opportunities that expand visibility before, during, and after events.<br>• Build productive relationships with vendors, trade associations, partners, and internal teams to strengthen execution and improve event results.<br>• Coordinate planning sessions and training activities that prepare internal stakeholders for successful participation and on-site delivery.<br>• Monitor industry trends and recommend new event ideas or enhancements that elevate brand recognition while remaining mindful of budget and return on investment.
<p>We’re seeking a <strong>CRM MarTech Manager</strong> to support three B2B manufacturing brands as we scale our lead generation and customer engagement efforts. This is an opportunity for a hands-on martech professional who loves digging into data, building automation, and turning insights into action.</p><p> </p><p>This role will own CRM strategy, execution, and reporting—helping the business better understand the customer journey, activate leads, and clearly show growth impact across the funnel.</p>
We are looking for an Account Manager to support business clients and strengthen long-term customer partnerships in Atlanta, Georgia. This role focuses on responding to incoming opportunities, guiding clients through solutions, and helping drive revenue growth through consultative sales efforts. The ideal candidate is confident managing multiple accounts, skilled at building trust, and comfortable working in a fast-paced B2B environment.<br><br>Responsibilities:<br>• Manage a portfolio of business accounts and serve as a consistent point of contact for client needs and opportunities.<br>• Respond to inbound inquiries promptly, assess customer requirements, and recommend appropriate products or services.<br>• Develop and maintain strong client relationships to encourage retention, satisfaction, and account expansion.<br>• Identify sales opportunities within existing and prospective accounts to support overall business growth.<br>• Coordinate with internal teams to ensure timely follow-up, accurate information, and effective service delivery.<br>• Track account activity, pipeline progress, and client interactions to maintain organized and up-to-date records.<br>• Prepare proposals, pricing details, and solution recommendations tailored to customer objectives.
<p><strong>Cash Application Specialist – Full Time Engagement Professional (FTEP)</strong></p><p>Robert Half is seeking a Cash Application Specialist to join our Full Time Engagement Professional team. As a Full Time Engagement Professional, you are a full-time employee of Robert Half, earning a salary, comprehensive benefits, overtime, and bonus opportunities.</p><p>In this role, you’ll be placed on medium- to long-term engagements where you can immediately add value while expanding your experience across systems, industries, and complex cash environments. Between projects, you’ll continue to receive a paycheck while developing additional technical and professional skills. If you thrive in fast-paced, changing environments and enjoy improving cash processes or solving reconciliation challenges, this role offers consistent exposure and impact.</p><p><strong>Key Responsibilities</strong></p><ul><li>High-volume <strong>cash application and posting</strong> (lockbox, ACH, wires, credit cards)</li><li><strong>Daily cash reconciliation</strong> and resolution of unapplied cash</li><li>Research and correct discrepancies between payments and invoices</li><li>Maintain and update <strong>cash application aging reports</strong></li><li>Collaborate with AR, billing, and collections teams to resolve payment issues</li><li>Process <strong>chargebacks, deductions, and credit memos</strong> tied to cash activity</li><li>Assist with <strong>month-end close</strong>, including AR-to-GL reconciliations</li><li>Identify and improve <strong>cash posting processes and efficiencies</strong></li><li>Support <strong>bank reconciliations</strong> and deposit tracking</li><li><strong>Ad hoc reporting</strong> related to cash trends and variances</li></ul><p>e<strong>Requirements</strong></p><ul><li>2+ years of <strong>cash application experience</strong> in high-volume environments</li><li>Strong background in <strong>reconciliations and discrepancy resolution</strong></li><li>Experience with ERP systems (SAP, Oracle, NetSuite, etc.)</li><li>Understanding of <strong>AR processes and cash flow impact</strong></li><li>Ability to work both <strong>onsite and remotely</strong></li><li>Proven ability to operate independently in <strong>dynamic, project-based environments</strong></li></ul><p> <strong>Soft Skills & Traits</strong></p><ul><li><strong>Adaptability:</strong> Quickly adjusts to new systems and processes</li><li><strong>Fast learner:</strong> Able to ramp up with minimal direction</li><li><strong>Communication:</strong> Clear, concise, and effective with internal teams and clients</li><li><strong>Relationship-building:</strong> Establishes credibility and trust with stakeholders</li><li><strong>Problem-solving mindset:</strong> Proactively identifies and resolves cash discrepancies</li></ul>
<p><strong>Location:</strong> Atlanta, GA (Hybrid)</p><p><strong>Duration:</strong> 3–6 Month Contract</p><p>Overview</p><p>We are seeking an Events & Marketing Specialist to support integrated marketing campaigns, event coordination, and brand activations for a growing organization. This role is ideal for someone who thrives in fast-paced environments and enjoys balancing creative execution with project management.</p><p>Responsibilities</p><ul><li>Support planning and execution of virtual and in-person events</li><li>Coordinate marketing initiatives across email, social, and digital channels</li><li>Assist with vendor communication, timelines, and logistics</li><li>Create and manage marketing collateral and event materials</li><li>Track campaign and event performance metrics</li><li>Collaborate cross-functionally with marketing, creative, and leadership teams</li><li>Maintain project timelines and ensure deadlines are met</li></ul><p><br></p><p><br></p>
<p>The Director of Digital Performance leads the strategy and optimization of the company’s digital ecosystem, including websites, CRM, and emerging platforms. This role partners with Technology to ensure scalable architecture, seamless integrations, and high-performing digital experiences that drive engagement, lead generation, and conversion.</p><p>Responsibilities include leading the website roadmap (UX, testing, and ongoing optimization), managing external agencies and vendors, and overseeing analytics (GA4/GTM) to deliver accurate, actionable insights. The role also drives SEO and CRM/lifecycle marketing efforts to improve visibility, lead quality, and conversion.</p><p>This leader will establish governance standards across platforms, champion AI-driven innovation, and optimize end-to-end customer journeys using data and user insights. They will serve as a digital subject matter expert for internal teams while leveraging market trends to continuously enhance performance.</p>
<p>We are looking for a highly organized Marketing Communications Coordinator to support brand visibility and marketing performance for a CPG organization in Atlanta, Georgia. This Long-term Contract opportunity is ideal for a detail-focused candidate who can balance analytics, content coordination, and cross-functional marketing support in a fast-moving environment. The role will help track campaign effectiveness, monitor brand presence across channels, and contribute to communication efforts that strengthen audience engagement.</p><p><br></p><p>Responsibilities:</p><p>• Manage and maintain marketing spreadsheets, scorecards, and reporting tools to keep campaign and brand data accurate and accessible.</p><p>• Evaluate marketing performance metrics and translate findings into practical recommendations that support stronger results.</p><p>• Track return on investment across marketing activities and summarize outcomes for stakeholders.</p><p>• Monitor how the brand is represented across digital channels and help ensure messaging remains consistent and effective.</p><p>• Support social media and brand listening efforts by reviewing audience activity, identifying trends, and escalating notable insights.</p><p>• Draft and publish audience-facing responses to comments and inquiries in alignment with brand tone and communication standards.</p><p>• Assist with email and content coordination to support broader marketing communication initiatives.</p><p>• Partner with internal teams on multiple concurrent projects while maintaining strong attention to detail and deadlines.</p>
We are looking for a detail-oriented individual to support workers’ compensation claim management for a transport organization in Atlanta, Georgia. This Contract position focuses on reviewing, resolving, and documenting claims while ensuring compliance with Georgia workers’ compensation requirements. The ideal candidate will collaborate with employees, medical providers, supervisors, and legal partners to move claims forward efficiently and support timely return-to-work outcomes.<br><br>Responsibilities:<br>• Manage workers’ compensation cases from intake through resolution, applying Georgia regulations and established claim practices throughout the process.<br>• Examine claim details, incident information, and supporting documentation to determine appropriate next steps and claim direction.<br>• Produce clear written summaries, recommendations, and status updates that capture findings and support informed decision-making.<br>• Coordinate with injured employees, leaders, physicians, rehabilitation specialists, and state workers’ compensation contacts to facilitate recovery and return-to-work planning.<br>• Oversee the timely handling of medical and wage-related payments, while maintaining accurate files and submitting required state reporting within deadlines.<br>• Complete daily administrative activities such as opening new claims, reviewing incident materials, and updating claim records.<br>• Partner with legal counsel by supplying claim information, documentation, and case support for matters involving litigation.<br>• Identify recovery opportunities, including subrogation and applicable trust fund matters, and pursue them within required timeframes.<br>• Provide additional operational support as needed, including related assignments that assist broader departmental or field activities.
<p><strong>Job Summary:</strong></p><p>We are seeking a highly skilled Customer Service Representative to lead and elevate our customer support operations. This role is responsible for managing service teams, improving customer satisfaction, developing performance standards, and ensuring a consistent, high-quality customer experience across all touchpoints. The ideal candidate is a strategic leader with strong people management, process improvement, and conflict resolution skills.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Lead, coach, and develop a customer service team to achieve performance and service goals</li><li>Oversee daily customer support operations across phone, email, chat, and other service channels</li><li>Monitor customer interactions to ensure quality, professionalism, and timely issue resolution</li><li>Analyze service metrics, customer feedback, and team performance to identify trends and improvement opportunities</li><li>Establish and enforce customer service policies, procedures, and best practices</li><li>Handle escalated customer concerns and resolve complex service issues effectively</li><li>Partner with cross-functional teams to improve the customer journey and address recurring problems</li><li>Develop staffing plans, schedules, and workflows to maintain service levels</li><li>Train team members on systems, products, communication standards, and service expectations</li><li>Prepare reports and present insights on customer satisfaction, service efficiency, and operational performance</li><li>Support continuous improvement initiatives to enhance processes, retention, and service quality</li></ul><p><strong>Success Measures:</strong></p><ul><li>Improved customer satisfaction and retention</li><li>Reduced response and resolution times</li><li>Increased team productivity and service quality</li><li>Strong employee engagement and retention within the service team</li><li>Effective handling of escalated issues and process improvements</li></ul>
We are looking for a Front Desk Coordinator to support a busy healthcare practice in Marietta, Georgia. This is a Contract position expected to run for up to 12 weeks, with the possibility of longer-term employment depending on business needs. The person in this role will serve as a welcoming first point of contact for patients while helping keep daily front office operations organized and efficient across multiple practice locations.<br><br>Responsibilities:<br>• Welcome patients upon arrival, assist with registration, and coordinate check-in and check-out activities with professionalism and care.<br>• Handle incoming phone calls on a multi-line system, direct inquiries to the appropriate team members, and relay messages accurately.<br>• Oversee daily front desk operations to help maintain an orderly patient flow and consistent administrative support.<br>• Travel between office locations as needed to provide coverage and ensure continuity of service.<br>• Arrange patient appointments, update scheduling information, and support general clerical tasks for the practice.<br>• Maintain patient files and documentation with a strong focus on accuracy, completeness, and confidentiality.<br>• Respond to patient questions and concerns with empathy, professionalism, and a strong service mindset.<br>• Assist with broader call support functions after completing training on office procedures, providers, and workflows.
We are looking for a dependable Office Assistant to support daily test center operations. This is a contract, part-time opportunity offering approximately 20 to 25 hours per week for someone who can provide excellent service while maintaining a secure and well-organized environment. The role requires flexibility to work a changing schedule, including Saturday availability and occasional evening hours, while helping create a smooth and fair experience for all visitors.<br><br>Responsibilities:<br>• Welcome test takers, confirm identification, and guide them through check-in procedures with courtesy and care.<br>• Carry out required security screening steps, including the use of handheld screening devices when needed.<br>• Observe candidates throughout the testing process and respond promptly to concerns or irregular situations.<br>• Protect testing materials, equipment, and the overall integrity of the site by following established procedures at all times.<br>• Document incidents accurately and escalate matters that fall outside standard guidelines.<br>• Support a comfortable and consistent testing experience by assisting candidates before, during, and after exams.<br>• Perform administrative support tasks such as scanning documents, handling clerical work, and answering inbound calls.<br>• Assist with basic handling of office or lab equipment, including packing, unpacking, and moving materials safely as needed.