<p>*Email valerie.montoya@rht(.com) for consideration* </p><p><br></p><p>We are seeking a customer-focused Level 2 IT Support Technician to provide end-user support, endpoint management, and deployment support within a Windows enterprise environment. The ideal candidate will possess strong troubleshooting abilities, polished communication skills, and hands-on experience supporting Windows 11, Microsoft 365, Intune, and Autopilot environments.</p><p><br></p><p>Key Responsibilities:</p><ul><li>Provide day-to-day Level 2 IT support, including troubleshooting hardware, software, and user access issues</li><li>Deliver professional and empathetic customer support via phone, email, chat, and in-person interactions</li><li>Support and maintain Windows 11 and Microsoft 365 (O365) user environments</li><li>Assist with deployment and support of Windows Autopilot and Operating System Deployment (OSD) processes</li><li>Review and interpret Microsoft Intune logs for troubleshooting, deployment validation, and issue resolution</li><li>Execute and support Windows Update deployments within WSUS and Intune-managed environments</li><li>Utilize basic scripting skills, including PowerShell, to support automation and administrative tasks</li><li>Assist with endpoint provisioning, configuration, imaging, and device lifecycle management</li></ul><p><br></p>

<p>Required Qualifications:</p><ul><li>Strong customer service and phone support skills with the ability to communicate clearly and professionally with end users</li><li>Demonstrated empathy and patience when assisting users with technical issues</li><li>Experience supporting Windows 11 and Microsoft 365 environments</li><li>Hands-on experience with Microsoft Intune and Windows Autopilot</li><li>Familiarity with Operating System Deployment (OSD) methodologies</li><li>Experience supporting Windows Update deployments and/or WSUS environments</li><li>Basic PowerShell scripting knowledge</li><li>Strong troubleshooting and problem-solving skills</li><li>Ability to manage multiple priorities in a fast-paced support environment</li></ul><p><br></p><p>*Email valerie.montoya@rht(.com) for consideration* </p><p><br></p>

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