<p>Role Overview</p><p>We are seeking experienced <strong>Mail Engineers</strong> to support enterprise‑level messaging and mobile device management services within a <strong>highly regulated, government‑facing environment</strong>. This role is responsible for the <strong>design, configuration, integration, testing, release, maintenance, and operational support</strong> of Microsoft O365 and Exchange platforms. The engineer will collaborate closely with service desk, engineering, infrastructure, and customer stakeholders to ensure the reliability, security, and availability of mail and MDM services.</p><p><br></p><p>Key Responsibilities</p><ul><li>Design, configure, integrate, test, release, maintain, and support <strong>Microsoft O365 Cloud services</strong>, including:</li><li>Exchange Online</li><li>Outlook</li><li>OneDrive for Business</li><li>Azure Active Directory</li><li>Microsoft Intune with Apple Business Manager</li><li>Microsoft Security & Compliance tools</li><li>Support <strong>Enterprise Messaging and MDM services</strong> in a production, regulated environment</li><li>Work collaboratively with Service Desk, Incident Management, Desktop Engineering, Executive Support, Application Hosting, and Infrastructure teams</li><li>Manage incidents and service requests according to <strong>urgency, impact, priority, and SLAs</strong>, including:</li><li>Assessment and assignment</li><li>Queue monitoring</li><li>Resolution and closure</li><li>Coordinate <strong>change and release management</strong> activities for mail and MDM services, including:</li><li>Architecture and configuration planning</li><li>Risk and impact analysis</li><li>Scheduling and staffing</li><li>Testing, implementation, and post‑release monitoring</li><li>Troubleshoot outages, performance issues, and defects through <strong>root‑cause analysis</strong>, applying workarounds and permanent fixes</li><li>Partner with infrastructure teams and third‑party vendors to resolve complex technical issues</li><li>Assess and respond to security incidents and vulnerabilities; implement patches, upgrades, and email‑blocking remediation</li><li>Monitor and report on system performance, access, licensing, and capacity, providing recommendations for improvement</li><li>Maintain technical documentation including:</li><li>System designs and architectures</li><li>Standard operating procedures (SOPs)</li><li>Work instructions and knowledge articles</li><li>Licensing and support agreements</li><li>Deliver daily operational reporting and communicate status, risks, and expectations to stakeholders</li></ul><p><br></p>
We are looking for a skilled Software Developer to join our team in Washington, District of Columbia. In this role, you will focus on creating and optimizing solutions using the Microsoft Power Platform while collaborating with stakeholders to address business needs. This position offers an exciting opportunity to leverage your expertise in software development to drive innovative and efficient solutions.<br><br>Responsibilities:<br>• Collaborate with stakeholders, project managers, and technical teams to identify requirements and translate them into Power Platform solutions.<br>• Design and develop custom applications using Power Apps, ensuring smooth integration with existing systems.<br>• Create automated workflows using Power Automate to enhance business processes and minimize manual efforts.<br>• Develop and deploy conversational AI experiences with Copilot Studio to address organizational needs.<br>• Utilize programming languages such as JavaScript, Power Fx, and C# to build efficient and scalable solutions.<br>• Ensure that all solutions align with organizational goals and meet performance standards.<br>• Provide technical support and troubleshooting for Power Platform applications to maintain operational efficiency.<br>• Stay updated on emerging technologies and tools within the Microsoft ecosystem to continuously improve solutions.<br>• Collaborate with cross-functional teams to ensure successful implementation and delivery of projects.
<p>Our client in the Washington, DC region is seeking a talented <strong>Front-End Web Developer (FEWD)</strong> to support ongoing digital initiatives. This role is ideal for a developer who blends clean, modern UI development with strong attention to detail and a passion for building intuitive, responsive user experiences.</p><p>You’ll collaborate with designers, product teams, and back-end developers to bring digital products, websites, and interactive features to life.</p><p><br></p><p><strong> Key Responsibilities</strong></p><ul><li>Develop responsive, accessible, and high‑performance web interfaces</li><li>Translate UI/UX wireframes and design comps into clean, maintainable code</li><li>Build reusable components and front-end libraries</li><li>Collaborate with designers, product managers, and engineering teams</li><li>Optimize applications for speed, scalability, and cross‑browser compatibility</li><li>Maintain and update existing websites, landing pages, and digital assets</li><li>Troubleshoot UI issues and implement front-end best practices</li><li>Ensure compliance with accessibility standards (WCAG, Section 508)</li></ul><p><br></p><p><br></p>
We are looking for a skilled SFMC/Email Developer to join our team on a contract basis in Washington, District of Columbia. This role is ideal for someone with expertise in Salesforce Marketing Cloud and email campaign development who can deliver personalized, dynamic marketing content and optimize data-driven strategies. You will play a crucial part in implementing marketing automation solutions and ensuring the seamless execution of campaigns.<br><br>Responsibilities:<br>• Develop responsive email templates and dynamic content blocks using HTML, AMPScript, and modular design principles.<br>• Build audience segmentation queries and manage data extensions within Salesforce Marketing Cloud.<br>• Execute automated marketing journeys through Journey Builder and Automation Studio.<br>• Conduct thorough QA testing across browsers and devices using tools like Litmus to ensure email functionality and design consistency.<br>• Create and optimize donation forms, landing pages, and engagement tools on platforms such as Engaging Networks.<br>• Monitor and troubleshoot data synchronization between Salesforce Marketing Cloud and other integrated platforms to maintain data integrity.<br>• Implement deliverability best practices to maximize inbox placement and monitor email performance metrics.<br>• Manage reusable template libraries to maintain consistency and improve efficiency across campaigns.<br>• Collaborate with internal teams, including IT, digital marketing, and web development, to meet technical and operational requirements.<br>• Perform A/B and multivariate testing on subject lines, calls-to-action, design elements, and audience groups to improve campaign performance.
<p><strong>Position Overview:</strong></p><p>As a Workday Developer, you will drive the configuration, development, and integration of Workday HCM and related modules. You’ll closely collaborate with HR, IT, and business leaders to implement, enhance, and support Workday solutions in a fast-paced environment.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Design, configure, and develop Workday HCM, Benefits, Payroll, and other modules according to business requirements.</li><li>Build and maintain integrations between Workday and third-party/internal systems using Workday Studio, EIB, Core Connectors, and other tools.</li><li>Troubleshoot and resolve technical issues, supporting users and stakeholders.</li><li>Develop advanced custom reports, calculated fields, and business processes in Workday.</li><li>Collaborate with cross-functional teams to scope requirements and deliver timely enhancements and upgrades.</li><li>Support system testing, documentation, and end-user training activities.</li></ul>
<p>We are seeking an early‑career GenAI Application Developer to design, build, and enhance AI‑powered applications for an AWS‑based Contact Center as a Service (CCAS) platform. This role focuses on conversational AI, intelligent automation, and generative AI–driven customer and agent experiences using services such as Amazon Connect, Lex V2, Amazon Q in Connect, Contact Lens, Bedrock, OpenSearch, and AWS Lambda (Python).</p><p><br></p><p>You will work closely with senior engineers, UI/UX designers, and cloud teams to implement voice and chat automation, agent assist features, secure AI orchestration, and supporting APIs and data pipelines—all within a security‑ and compliance‑focused environment.</p><p>This is an excellent opportunity to grow as a software developer while contributing to impactful, production‑grade AI solutions.</p><p><br></p><p>Primary Responsibilities</p><p>Amazon Connect Application Development</p><ul><li>Design, build, and maintain Amazon Connect contact flows, routing profiles, and queues for voice and chat</li><li>Integrate Amazon Lex V2 bots for call deflection, self‑service workflows, and escalation</li><li>Configure Contact Lens for transcription, summarization, sentiment analysis, QA insights, and redaction</li><li>Configure Amazon Q in Connect domains, knowledge sources, guided workflows, and agent assist capabilities</li><li>Implement secure S3‑based transcript storage with encryption, lifecycle policies, and retention controls</li></ul><p>eAI Orchestration & Backend Services</p><ul><li>Develop AWS Lambda (Python) functions to orchestrate:</li><li>Amazon Bedrock LLM calls</li><li>Embeddings workflows</li><li>Model invocation logging and observability</li><li>Implement OpenSearch indexing, keyword/vector queries, and ingestion triggers</li><li>Build Retrieval‑Augmented Generation (RAG) pipelines to support agent assist and self‑service knowledge</li><li>Apply structured logging, testing, error handling, and performance/cost safeguards</li></ul><p> Data Safety, Security & Compliance</p><ul><li>Implement AI guardrails, prompt templates, and output evaluation mechanisms</li><li>Enforce PII redaction and minimization across conversation logs</li><li>Participate in threat modeling and remediation for contact center integrations</li></ul><p>Web, Chat & Integration Support</p><ul><li>Support CloudFront + WAF configurations for secure web chat entry points</li><li>Build APIs and event hooks to pass context between web chat, Amazon Connect, and AI services</li></ul><p>DevSecOps & Operations</p><ul><li>Contribute to Git‑based CI/CD pipelines, code reviews, and documentation</li><li>Maintain runbooks, SOPs, and architecture diagrams</li><li>Create and monitor CloudWatch dashboards and alarms for:</li><li>Call deflection rate</li><li>Average Handle Time (AHT)</li><li>Contact resolution</li><li>AI usage metrics</li></ul>
Our company is seeking an experienced Senior Workday Developer for a long-term contract engagement. In this hands-on role, you will leverage your in-depth expertise across Workday’s three major modules (HCM, Payroll, and Financials) to build, enhance, and support our client’s Workday environment. This is an excellent opportunity to join a forward-thinking team and deliver critical HR and Finance technology solutions. Key Responsibilities: Lead the design, configuration, development, and optimization of Workday HCM, Payroll, and Financial Management modules. Develop, test, and maintain complex integrations (Workday Studio, EIB, Core Connectors) with both internal and third-party systems. Partner with business stakeholders to gather requirements, translate needs into technical solutions, and deliver high-quality results. Create and maintain advanced custom reports, dashboards, security groups, and calculated fields in Workday. Troubleshoot and resolve system issues and ensure ongoing operational excellence. Provide expertise during Workday upgrades, releases, and data migrations. Mentor entry level team members and share best practices for system architecture, configuration, and integration.