We are looking for an Inside Sales Representative to support customers and sales partners in a fast-paced environment in Mount Airy, Maryland. This Long-term Contract opportunity is ideal for someone who enjoys combining customer service, order management, and product knowledge to keep business moving smoothly. In this role, you will help customers navigate product options, prepare accurate quotes, and coordinate orders from initial request through final resolution.<br><br>Responsibilities:<br>• Process a high volume of customer orders and quotations while checking pricing, product specifications, and supporting details for accuracy.<br>• Prepare clear, well-organized proposals that define scope, terms, and any applicable limitations so customers have a complete understanding of each offer.<br>• Support field sales team members with bid preparation, quote follow-up, pricing assistance, account coordination, and credit-related communication.<br>• Advise customers on product choices by explaining technical features in a simple, practical way and helping match solutions to their needs.<br>• Work with internal departments to promote timely delivery, resolve order issues, and maintain a strong service experience for customers.<br>• Keep customer account information, order updates, and communication records current and organized within company systems.<br>• Identify opportunities to grow existing customer relationships by recognizing additional needs and sharing sales leads with the broader team.
<p>We are seeking a professional and customer-focused <strong>Customer Service Representative</strong> to serve as a primary point of contact for customers and provide timely, accurate, and friendly assistance. The ideal candidate will have excellent communication and problem-solving skills, strong attention to detail, and the ability to manage multiple customer inquiries in a fast-paced environment.</p><p>Key Responsibilities</p><ul><li>Serve as a primary point of contact for customers via phone, email, and in-person communication.</li><li>Respond to customer questions, requests, and concerns in a professional and timely manner.</li><li>Provide accurate information regarding products, services, policies, procedures, and account information.</li><li>Research customer inquiries and work to resolve issues efficiently and effectively.</li><li>Process customer orders, requests, account updates, and other transactions as needed.</li><li>Enter and maintain accurate customer information in databases and internal systems.</li><li>Document customer interactions, inquiries, and resolutions to ensure accurate records.</li><li>Follow up with customers regarding outstanding requests, issues, or required information.</li><li>Escalate complex or unresolved issues to the appropriate department or supervisor.</li><li>Collaborate with internal departments to resolve customer concerns and ensure a positive customer experience.</li><li>Assist with preparing reports, spreadsheets, correspondence, and other administrative documentation.</li><li>Maintain confidentiality of customer and company information.</li><li>Meet established customer service, productivity, accuracy, and response-time goals.</li><li>Assist with other administrative and customer service duties as assigned.</li></ul><p><br></p>
<p>A landscaping company is seeking a Customer Service Representative to join their team! This individual will enter orders for customers who call to submit an order and answer customer questions via telephone and email. They will also provide product information, work to resolve any problems that our customers might face, and conduct other office and customer-related tasks with accuracy and efficiency. Our best CSRs are genuinely excited to help customers. The goal, of this career position, is to ensure excellent customer service, respond efficiently to customer inquiries, and maintain high customer satisfaction.</p><p>Responsibilities:</p><p>• Manage incoming phone calls.</p><p>• Process customer's orders.</p><p>• Assist other team members in accomplishing company goals.</p><p>• Build customer confidence and trust by providing accurate and timely responses to inquiries.</p><p>• Handle customer complaints and provide appropriate solutions and alternatives to ensure resolution and customer satisfaction.</p><p>Skills</p><p>• Ability to multi-task, prioritize, and manage time effectively.</p><p>• Strong phone contact handling skills and attentive listening.</p><p>• Excellent communication and written skills</p><p>• Proven customer support experience or experience as a client service representative is a benefit but is not required.</p>
We are looking for a Customer Service Representative to support the Student Accounts/Bursar’s Office in Bowie, Maryland. This Long-term Contract opportunity is ideal for someone who thrives in a student-focused university setting and enjoys helping others navigate billing and account-related questions. In this role, you will deliver responsive service across virtual, phone, and in-person channels while ensuring each interaction is handled with accuracy, professionalism, and discretion.<br><br>Responsibilities:<br>• Serve as the primary point of contact for students, families, faculty, staff, and campus partners seeking assistance with student account matters.<br>• Address questions related to tuition charges, billing activity, payment options, refunds, and payment arrangements through phone, virtual, and face-to-face support.<br>• Investigate account concerns, identify the source of issues, and provide timely, accurate resolutions or appropriate next steps.<br>• Maintain clear records of customer interactions, follow-up actions, and case details to support service continuity and accountability.<br>• Coordinate with internal university departments to resolve complex inquiries and ensure a consistent customer experience.<br>• Manage scheduled appointments and walk-in requests efficiently while balancing multiple priorities in a fast-paced environment.<br>• Provide guidance on account systems and related processes so customers understand available resources and required actions.<br>• Uphold confidentiality standards and exercise sound judgment when handling sensitive financial and student information.