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4 results for Sales Support Manager in Towson, MD

Inside Sales Representative

Mount Airy, MD
onsite
Temporary to Hire
27.7115 - 32.087 USD / Hourly
We are looking for an Inside Sales Representative to support customers and sales partners in a fast-paced environment in Mount Airy, Maryland. This Long-term Contract opportunity is ideal for someone who enjoys combining customer service, order management, and product knowledge to keep business moving smoothly. In this role, you will help customers navigate product options, prepare accurate quotes, and coordinate orders from initial request through final resolution. Responsibilities: • Process a high volume of customer orders and quotations while checking pricing, product specifications, and supporting details for accuracy. • Prepare clear, well-organized proposals that define scope, terms, and any applicable limitations so customers have a complete understanding of each offer. • Support field sales team members with bid preparation, quote follow-up, pricing assistance, account coordination, and credit-related communication. • Advise customers on product choices by explaining technical features in a simple, practical way and helping match solutions to their needs. • Work with internal departments to promote timely delivery, resolve order issues, and maintain a strong service experience for customers. • Keep customer account information, order updates, and communication records current and organized within company systems. • Identify opportunities to grow existing customer relationships by recognizing additional needs and sharing sales leads with the broader team.
2026-08-10T00:00:00Z

IT Support Specialist

Rockville, MD
onsite
Temporary / Contract
30 - 37 USD / Hourly
We are looking for an IT Support Specialist to provide hands-on technical assistance for end users. This is a Contract position focused on resolving day-to-day desktop and system issues, supporting Windows-based environments, and delivering responsive service through an organized support process. The ideal candidate is comfortable troubleshooting a range of hardware and software concerns while maintaining a detail-oriented and customer-focused approach. Responsibilities:<ul><li>Provide front-line technical support for end users by diagnosing and resolving desktop, software, and basic system issues.</li><li>Manage and respond to service desk requests in a timely manner, ensuring problems are documented, tracked, and closed appropriately.</li><li>Support Microsoft Windows 10 environments, including setup, configuration, and issue resolution for user workstations.</li><li>Administer routine Active Directory tasks such as account updates, password resets, and access support.</li><li>Troubleshoot common hardware, operating system, and application problems to restore user productivity quickly.</li><li>Escalate more complex incidents when needed and collaborate with other technical teams to drive resolution.</li><li>Maintain accurate records of support activities, solutions provided, and recurring issues to improve service quality.</li></ul>
2026-08-04T00:00:00Z

Support Field Services Lead

Baltimore, MD
onsite
Permanent / Full Time
60000 - 70000 USD / Yearly
We are looking for a Support Field Services Lead to guide daily service operations across remote support and onsite technical teams in Baltimore, Maryland. This position combines team leadership, ticket coordination, and direct technical contribution to keep service delivery organized, responsive, and customer-focused. The ideal candidate brings strong judgment, practical troubleshooting experience, and the ability to manage priorities effectively in a fast-paced support environment. Responsibilities: • Guide daily activities for both remote support and field service staff, helping maintain consistent performance and service quality across the team. • Coach less-experienced technicians through regular knowledge sharing, practical mentorship, and reinforcement of strong communication and documentation habits. • Review incoming requests, determine urgency and required expertise, and direct work to the most appropriate support, engineering, or field resource. • Monitor technician capacity and service queues throughout the day, adjusting assignments and schedules to reduce delays and improve productivity. • Track open issues against service expectations, follow up on aging requests, and raise concerns when response or resolution targets are at risk. • Communicate clearly with customers regarding progress updates, appointment coordination, service interruptions, and changing priorities. • Evaluate tickets for completeness, accuracy, and professionalism while reinforcing standards for notes, time tracking, and overall record quality. • Assist with onboarding new team members and recommend workflow, triage, or training improvements based on recurring service trends. • Provide hands-on support during peak demand periods and contribute to the resolution of higher-complexity or escalated technical issues. • Participate in team meetings, operational check-ins, and post-issue reviews, occasionally leading discussions when needed.
2026-07-28T00:00:00Z

Sales Pricing Data Analyst

York, PA
onsite
Permanent / Full Time
75000 - 90000 USD / Yearly
We are looking for a Sales Pricing Data Analyst to strengthen commercial decision-making through advanced analysis of pricing, customer, and channel performance. This position is based in York area and offers a hybrid role. The Pricing Data Analyst will turn complex business data into practical recommendations that help protect revenue, improve margins, and uncover growth opportunities. The role works closely with sales and cross-functional leaders to spot emerging risks early, evaluate performance trends, and support forecasting, planning, and strategic initiatives. Responsibilities:• Build and track pricing and commercial performance measures such as margin outcomes, price realization, sales mix, volume movement, and customer-level profitability.• Perform detailed revenue and margin analysis to explain business results and highlight the factors influencing change across products, customers, and channels.• Review discount activity, pricing adherence, promotions, and leakage patterns to identify improvement opportunities across the sales organization.• Create forward-looking indicators that flag attrition risk, weakening demand, shrinking order activity, and other signals that may require commercial action.• Assess customer and channel behavior, including acquisition, retention, order cadence, and average purchase trends, to uncover both risks and areas for expansion.• Produce scorecards and dashboards for e-commerce, national accounts, and other key segments, with reporting on sales, conversion, profitability, service levels, and assortment performance.• Manage rebate and allowance reporting, validate deductions against customer agreements, and coordinate with internal partners to investigate discrepancies and resolve root causes.• Develop forecasts by customer, product group, and channel, while supporting budgeting, annual planning, and demand-related analysis through variance review and scenario modeling.
2026-07-19T00:00:00Z