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2 results for Desktop Support Analyst in St. Cloud, MN
- Anoka, MN
- onsite
- Temporary
- 23.75 - 27.5 USD / Hourly
- <p>We are seeking a customer-focused IT Support Specialist to join our team and play a key role in delivering high-quality technical support within a manufacturing environment. This individual will troubleshoot hardware, software, and network issues while ensuring minimal disruption to both office and production operations. This position is located in Anoka, MN, onsite. </p><p><br></p><p>Responsibilities:</p><p>Own and resolve assigned IT support issues, ensuring timely resolution aligned with SLAs</p><p>Troubleshoot hardware, software, OS, and network-related issues across user environments</p><p>Provide remote support for systems and applications using standard tools</p><p>Escalate complex issues and collaborate with senior team members when needed</p><p>Partner with IT leadership to understand user needs, processes, and support strategies</p><p>Coordinate with team members to expedite issue resolution</p><p>Document incidents, troubleshooting steps, and resolutions accurately</p><p>Contribute to and maintain knowledge base articles</p><p>Support IT projects and infrastructure-related initiatives as assigned</p><p>Participate in on-call support rotation as needed</p>
- 2026-03-26T00:00:00Z
- Plymouth, MN
- onsite
- Temporary
- 30 - 35.97 USD / Hourly
- <p>The Senior IT Support Specialist provides advanced technical support across the organization and serves as the primary escalation point for complex issues. This role requires hands-on experience with modern endpoint, network, and cloud technologies. The specialist leads technical initiatives, and contributes to the stability, security, and performance of core IT systems.</p><p><br></p><p>Responsibilities:</p><p>• Diagnose and resolve complex incidents involving Windows endpoints, mobile devices, identity services, networking, and cloud applications.</p><p>• Perform root cause analysis on recurring issues and implement permanent corrective actions.</p><p>• Act as the highest internal escalation point for technical problems related to device management, authentication, endpoint security, network performance, and system integrations.</p><p>• Lead deployments and upgrades of technologies such as MDM platforms, endpoint protection suites, network hardware, collaboration tools, and cloud productivity systems.</p><p>• Create and maintain system documentation, SOPs, and configuration guides for internal use.</p><p>• Monitor and optimize systems including device management platforms, directory services, network infrastructure, and cloud applications.</p><p>• Coordinate with teams and external vendors when advanced issues or system escalations require specialized support.</p>
- 2026-04-03T00:00:00Z