<p>Endpoint Engineer – Intune / Security / Enterprise Platforms</p><p>Location: Washington, DC</p><p>Clearance Requirement: Ability to obtain and maintain Public Trust</p><p><br></p><p>Position Overview</p><p>We are seeking a highly experienced Endpoint Engineer to lead enterprise endpoint operations, security, and modernization initiatives within a regulated environment. This role provides technical leadership across endpoint lifecycle management, policy governance, and cloud-based endpoint solutions.</p><p><br></p><p>The ideal candidate brings deep expertise in Microsoft Intune, Windows endpoint management, security compliance, and automation, along with experience supporting large-scale, mission-critical environments. This individual will also mentor technical teams, drive modernization efforts, and ensure audit-ready operations aligned with federal compliance standards.</p><p><br></p><p>Key Responsibilities</p><p>Endpoint Lifecycle & Platform Operations</p><ul><li>Lead full lifecycle management of enterprise endpoints (Windows, virtual, and mobile devices)</li><li>Oversee provisioning, configuration, deployment, and decommissioning activities</li><li>Manage enterprise application packaging, deployment, and maintenance</li><li>Validate endpoint configurations in pre-production environments</li></ul><p>Security, Compliance & Governance</p><ul><li>Define and enforce endpoint baselines, compliance policies, and security controls</li><li>Lead patching and vulnerability remediation efforts</li><li>Maintain documentation, SOPs, and architecture artifacts for audit readiness</li><li>Ensure adherence to zero-trust and regulatory compliance standards</li></ul><p>Intune Engineering & Automation</p><ul><li>Serve as SME for Microsoft Intune (policies, compliance, and application delivery)</li><li>Lead Autopilot onboarding workflows and endpoint provisioning strategies</li><li>Develop PowerShell automation solutions to improve efficiency and scalability</li><li>Integrate endpoint processes with enterprise tools and reporting systems</li></ul><p>Incident Resolution & Service Improvement</p><ul><li>Lead troubleshooting of complex issues such as Autopilot failures, compliance anomalies, and policy conflicts</li><li>Collaborate with infrastructure, security, and service desk teams</li><li>Mentor engineers and provide technical oversight to improve service delivery</li><li>Drive continuous improvement through metrics, reporting, and SLA tracking</li></ul>
<p><strong>Antivirus Engineer/Security Analyst</strong></p><p><strong>Location: Onsite in Washington D.C.</strong></p><p><strong>Duration: 6 month contract (Potential for conversion)</strong></p><p><br></p><p>This role will focus on enterprise endpoint security and anti-virus operations supporting both workstation and server environments. You will work with centralized security tools managing policies, deployments, and incident response for malware and endpoint protection events</p><p><br></p><p>Responsibilities:</p><p>• Manage deployment and configuration of enterprise anti-virus solutions across endpoints</p><p>• Administer centralized policies, updates, and protection settings</p><p>• Monitor and remediate malware incidents including root cause analysis</p><p>• Perform system health checks, scans, and compliance reporting</p><p>• Support security operations aligned with federal and zero-trust standards</p>
<p>Opening for an early career GenAI Application Developer to build and enhance AI-powered applications for an AWS Contact Center As a Service (CCAS) platform that uses Amazon Connect, Lex V2, Amazon Q in Connect, Contact Lens, Bedrock, OpenSearch, and Lambda (Python). This is a software development role focused on conversation flow design, Amazon Connect integrations, AI service orchestration, generative AI safety, and the creation of supporting APIs and data pipelines to improve customer experience through intelligent automation.</p><p>You will work with senior developers, UI/UX designers, and cloud engineers to implement features that deflect customer contacts with voice/chat bots, optimize routing and flows, provide agents with real-time AI assistance, and ensure privacy/compliance controls. This is an exciting opportunity to grow your development skills while delivering secure, reliable, and innovative solutions in a mission environment.</p><p> </p><p>Primary Responsibilities</p><ul><li>Amazon Connect application development and configuration: </li><li>Build, update, and maintain Amazon Connect contact flows, routing profiles, and queues to support both voice and chat channels.</li><li>Integrate Lex V2 bots into Amazon Connect flows for call deflection, self-service transactions, and escalation.</li><li>Enable and configure Contact Lens for real-time and post-contact analytics, transcription, summarization, sentiment analysis, and redaction.</li><li>Configure Amazon Q in Connect domains, knowledge sources, guided workflows, and step-by-step agent assist experiences.</li><li>Implement S3-based call and chat transcript storage with encryption, lifecycle policies, and retention compliance.</li><li>AI orchestration and backend services: </li><li>Write AWS Lambda (Python) functions to orchestrate Bedrock LLM calls, embeddings workflows, and model invocation logging.</li><li>Implement OpenSearch indexing, vector/keyword queries, and knowledge synchronization triggers.</li><li>Build retrieval-augmented generation (RAG) pipelines to enhance Amazon Connect agent assist and self-service knowledge.</li><li>Apply structured logging, unit/integration tests, error handling, and performance/cost safeguards.</li><li>Data safety and compliance: </li><li>Implement AI guardrails, prompt templates, and output evaluation for safety and accuracy.</li><li>Enforce PII minimization and redaction policies in Amazon Connect conversation logs.</li><li>Participate in threat modeling and support remediation of findings for contact center integrations.</li><li>Web and chat integration: </li><li>Support CloudFront + WAF configurations for secure web chat entry points.</li><li>Build APIs and event hooks to pass conversation context between web chat, Amazon Connect, and AI services.</li><li>DevSecOps and operations: </li><li>Contribute to Git-based CI/CD pipelines, code reviews, and documentation.</li><li>Maintain runbooks, architecture diagrams, and SOPs for contact flows, bot integrations, and AI workflows.</li><li>Create and monitor CloudWatch dashboards/alarms for call deflection rate, average handle time (AHT), contact resolution, and AI usage metrics.</li></ul>
<p>Senior Cloud Engineer – Observability & Performance Engineering</p><p>Location: Washington, DC 20549</p><p>Work Arrangement: Fully Onsite</p><p>Clearance Requirement: Ability to obtain and maintain Public Trust</p><p><br></p><p>Position Overview</p><p>We are seeking a highly experienced Cloud Engineer (Observability) to lead the engineering, optimization, and operational maturity of enterprise observability platforms across hybrid cloud and containerized environments.</p><p>This role is ideal for a hands-on engineer with deep expertise in Datadog, distributed tracing, APM, cloud monitoring, performance engineering, and site reliability practices. The successful candidate will partner with infrastructure, cloud, platform, and application teams to improve operational visibility, reduce alert fatigue, accelerate incident resolution, and drive data-informed operational decisions.</p><p><br></p><p>Key Responsibilities</p><p>Observability Platform Engineering</p><ul><li>Engineer and operate enterprise observability solutions including:</li><li>Metrics</li><li>Logs</li><li>Distributed tracing</li><li>APM</li><li>Real User Monitoring (RUM)</li><li>Synthetic monitoring</li><li>Network monitoring</li><li>Build and optimize dashboards, alerts, SLOs, and SLIs</li><li>Implement OpenTelemetry and language-specific instrumentation</li><li>Integrate observability tooling with ServiceNow, CI/CD pipelines, and incident management workflows</li><li>Establish and maintain telemetry tagging standards and governance</li></ul><p>Cloud & Container Monitoring</p><ul><li>Design monitoring solutions for Azure and AWS workloads</li><li>Implement observability for:</li><li>Serverless services</li><li>Managed databases</li><li>Networking</li><li>Identity services</li><li>Cloud-native platforms</li><li>Support Kubernetes and OpenShift monitoring including clusters, nodes, workloads, and service mesh environments</li><li>Develop reusable observability modules using Infrastructure-as-Code</li></ul><p>Performance Engineering & Reliability</p><ul><li>Lead investigation and remediation of performance, latency, reliability, and capacity issues</li><li>Utilize APM, profiling, distributed tracing, and database analytics to identify bottlenecks</li><li>Define trace-based alerting and deployment correlation strategies</li><li>Support major incident response activities and root cause analysis efforts</li></ul><p>Capacity Planning & Operational Excellence</p><ul><li>Analyze telemetry and capacity trends to identify risks and opportunities</li><li>Develop reporting and dashboards for leadership and engineering teams</li><li>Improve alert quality, monitoring coverage, and operational maturity</li><li>Support enterprise SLA, KPI, and availability objectives</li></ul>
<p>We are looking for a Cloud Engineer to help create resilient, modern cloud solutions that support large-scale, event-driven workloads in Northern, Virginia. This position combines technical architecture, hands-on engineering, and close collaboration with stakeholders to deliver secure, high-performing systems. The role is ideal for someone who can balance strategic thinking with practical execution while guiding teams and strengthening client partnerships.</p><p><br></p><p>Responsibilities:</p><p>• Create and refine cloud-native, serverless solutions designed to support high-throughput data processing and event-based applications.</p><p>• Work directly with stakeholders to understand operational goals, identify limitations, and recommend effective technical approaches.</p><p>• Provide technical guidance to decision-makers by evaluating options, outlining risks, and helping resolve complex engineering issues.</p><p>• Build trusted relationships with clients and contribute to team growth through mentorship, collaboration, and technical leadership.</p><p>• Remain actively involved in delivery by participating in architecture reviews, overseeing implementation quality, and developing prototypes when needed.</p><p>• Investigate production issues and optimize system reliability, scalability, and overall performance across cloud environments.</p>
<p>We are looking for an Anti-Virus Engineer to support enterprise endpoint protection operations within a federal environment. This role is responsible for designing, implementing, and maintaining integrated security controls to protect systems, data, and infrastructure across a large-scale agency environment.</p><p>The role will lead enterprise anti-virus operations, including centralized policy management, secure configuration, signature and engine updates, and scheduled scanning activities to ensure consistent endpoint security coverage.</p><p>This position will act as an escalation point for complex malware and security incidents, performing root cause analysis and driving resolution while supporting compliance with FISMA, zero-trust initiatives, and SLA-driven service delivery.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><p>· Lead enterprise anti-virus deployment, configuration, and operations across workstations and servers.</p><p>· Administer centralized anti-virus policies, exceptions, and protection settings via management consoles.</p><p>· Manage signature/DAT and engine updates to maintain current threat protection.</p><p>· Execute and validate scheduled scans, updates, and endpoint protection health checks.</p><p>· Troubleshoot complex endpoint security and malware-related incidents and perform root cause analysis.</p><p>· Serve as escalation support for high-priority security incidents and restoration efforts.</p><p>· Coordinate with cross-functional teams to ensure rapid remediation and prevention of recurring issues.</p><p>· Maintain SOPs, runbooks, and operational documentation aligned to compliance standards.</p><p>· Monitor and report on endpoint security metrics including coverage, compliance, and incident trends.</p><p>· Support vulnerability remediation, POA&M tracking, and audit readiness efforts.</p>
<p>Network Storage Engineer – SAN / Cisco MDS / Nexus</p><p>Location: Washington, DC 20549</p><p>Work Arrangement: Full Onsite</p><p>Clearance Requirement: Ability to obtain and maintain Public Trust</p><p><br></p><p>Position Overview</p><p>We are seeking a highly experienced Network Storage Engineer to support enterprise SAN infrastructure and mission-critical storage network operations within a complex federal environment in Washington, DC.</p><p><br></p><p>This role is responsible for maintaining secure, reliable, and high-performing SAN connectivity across enterprise storage, virtualization, replication, and backup environments. The ideal candidate brings deep expertise in Cisco MDS, Cisco Nexus, SAN administration, and data center operations, along with strong troubleshooting and operational support experience in highly available enterprise environments.</p><p>eKey Responsibilities</p><p>SAN Fabric Administration & Engineering</p><ul><li>Administer and maintain enterprise SAN fabric infrastructure using Cisco MDS and Cisco Nexus platforms</li><li>Configure, deploy, and support SAN connectivity across enterprise storage systems</li><li>Execute SAN-related moves, adds, and changes in accordance with approved change control processes</li><li>Maintain SAN standards, configurations, topology diagrams, and operational documentation</li></ul><p>Connectivity & Performance Operations</p><ul><li>Manage SAN connectivity supporting:</li><li>Enterprise storage</li><li>Virtualization platforms</li><li>Replication services</li><li>Backup and recovery operations</li><li>Monitor SAN network health, availability, and performance</li><li>Perform capacity planning and performance tuning activities</li><li>Produce operational and performance reporting as required</li></ul><p>Incident Management & Troubleshooting</p><ul><li>Troubleshoot SAN connectivity and performance issues across enterprise environments</li><li>Coordinate incident response and escalations with storage, server, and vendor teams</li><li>Conduct root cause analysis and implement corrective actions</li><li>Participate in operational surge support and on-call response activities</li></ul><p>Compliance & Operational Readiness</p><ul><li>Ensure SAN operations align with enterprise security and compliance standards</li><li>Support disaster recovery and continuity objectives</li><li>Maintain audit-ready SOPs, implementation records, and infrastructure documentation</li><li>Collaborate with enterprise infrastructure and operations teams for integrated support</li></ul>