<p>We are looking for an experienced IT Support Analyst to join our team on a short- term contract basis out of Oakland, Ca. In IT Support role, you will provide technical assistance to a primarily remote workforce, ensuring seamless operations across macOS and Windows environments. Based in Oakland, California, this IT Support position offers an exciting opportunity to contribute to the FinTech industry while leveraging your IT support expertise. This IT Support role is an onsite position. </p><p><br></p><p>Responsibilities:</p><p>• Deliver Level 1 and Level 2 IT support services for remote users, addressing hardware, software, and access-related issues.</p><p>• Troubleshoot and resolve technical problems with macOS and Windows laptops, including operating systems and applications.</p><p>• Manage identity and access management tools, such as Okta, to ensure secure and efficient user access.</p><p>• Utilize Jira Service Desk to document, track, and resolve support tickets effectively.</p><p>• Provide support for Google Workspace applications, assisting with tasks related to Gmail, Drive, Calendar, and basic administrative functions.</p><p>• Conduct basic network troubleshooting to resolve connectivity issues, including Wi-Fi and VPN configurations.</p><p>• Oversee the shipping, receiving, configuration, and tracking of laptops and peripherals.</p><p>• Assist with employee onboarding and offboarding processes, including hardware lifecycle management.</p><p>• Ensure thorough documentation and adherence to IT best practices throughout all support activities.</p>
<p>We are seeking a bilingual (Japanese/English) Desktop Support Specialist to join our IT team. The ideal candidate will provide technical support for end users, including hardware, software, and network issues, with a strong focus on supporting Japanese-speaking employees or clients. This role requires excellent troubleshooting skills, customer service, and fluency in both Japanese and English.</p><p><br></p><p>Responsibilities:</p><p>• Deliver technical support for software, hardware, and network systems, ensuring timely issue resolution.</p><p>• Provide specialized assistance to Japanese-speaking users, addressing their IT needs effectively.</p><p>• Manage and maintain system configurations, ensuring optimal performance and user accessibility.</p><p>• Troubleshoot and resolve issues related to Active Directory, backup technologies, and configuration management.</p><p>• Support mobile devices, including Android and Apple products, ensuring seamless functionality.</p><p>• Collaborate with team members to implement and manage Cisco and Citrix technologies.</p><p>• Perform regular maintenance and updates for Dell hardware and other computer systems.</p><p>• Ensure proper documentation of support activities and resolutions for future reference.</p><p>• Monitor and address system alerts to prevent potential disruptions.</p><p>• Deliver excellent customer service while adhering to company standards and best practices.</p>
<p><strong>PLEASE CONTACT CHRISTINA TRAN AT ROBERT HALF FOR MORE DETAILS</strong></p><p><br></p><p><strong>Sr. Accountant/Sr. Financial Analyst</strong></p><p><br></p><p>Exciting opportunity to join a publicly traded biotech company with over 1B in revenue! Position will be a hybrid of Finance and Accounting functions to support their Sales/Marketing Team. This is an excellent opportunity for a CPA Accountant looking for transition to FP& A (hiring manager willing to train).</p><p><br></p><p><u>Summary:</u></p><p>The Senior Financial Analyst will support the S& M functional leaders during the budgeting, forecasting, and long-range planning processes, delivery of timely, accurate and relevant financial information and insights to management, & will be responsible for core finance functions including journal entries, account reconciliations, and variance analysis.</p><p><br></p><p>Responsibilities</p><p>Support the Sales & Marketing Finance team, including:</p><ul><li>Prepare monthly journal entries, account reconciliations, and support the management of monthly financial cost center tracking files.</li><li>Analyze variances between actual results, prior year, and budget/forecast, and prepare monthly financial reports for leadership.</li><li>Assist in preparing and importing data for annual budgets, quarterly forecasts & landings, and long-range financial planning with insights into senior leadership on financial performance and trends.</li><li>Support the approval process for contracts, purchase requisitions, and position requests, ensuring compliance and proper documentation.</li><li>Collaborate with various teams to provide data-driven insights and support business decision-making.</li><li>Prepare data for ad-hoc reporting and participate in meetings with senior leadership to discuss financial results and business performance.</li><li>Perform other duties as assigned.</li></ul><p><br></p><p>Qualifications</p><ul><li>Bachelor’s degree in finance, accounting or closely related field</li><li>3-5+ years of experience including accounting, financial analysis, or financial planning/budgeting. Pharmaceutical industry related experience preferred</li><li>Biotech industry preferred</li><li>Highly proficient with MS Office applications (Excel, Word, PowerPoint)</li><li>OneStream Software experience a plus</li><li>Excellent verbal and written communication skills</li></ul><p><br></p>
We are looking for an experienced and strategic leader to join our team as the Vice President of IT Operations. In this role, you will oversee the planning, execution, and optimization of core IT functions, including infrastructure, networks, service desk operations, and store technologies. Your leadership will ensure seamless technology services that support the company’s retail stores, warehouses, and corporate teams while driving innovation and operational excellence. This is a high-impact opportunity to shape the future of IT operations and contribute to the success of our growing organization.<br><br>Responsibilities:<br>• Develop and implement a comprehensive IT operations strategy aligned with the company’s long-term goals.<br>• Create detailed roadmaps for infrastructure, service management, and store systems to support organizational objectives.<br>• Collaborate with executive leaders to ensure IT readiness for business growth and expansion.<br>• Oversee the management of enterprise-wide infrastructure services, including cloud platforms, data centers, networks, and retail systems.<br>• Ensure consistent uptime and performance across all production environments, particularly during peak retail periods.<br>• Drive the adoption of service management frameworks to enhance incident, change, and problem resolution processes.<br>• Lead the transformation of service desk operations, incorporating automation and self-service capabilities.<br>• Build and mentor a high-performing team, fostering skill development in areas such as cloud operations, automation, and field support.<br>• Manage vendor relationships and ensure service level agreements are met to deliver measurable outcomes.<br>• Optimize operational budgets, balancing capital and operational expenses while driving efficiency across IT operations.
<p>We are looking for an experienced Senior IT Support specialist to join our team in San Francisco, California. This position requires a strong background in Microsoft 365 technologies and Intune administration, including deployment and configuration. This is a contract opportunity, where you will play a key role in ensuring seamless support for approximately 300 end users.</p><p><br></p><p>Responsibilities:</p><ul><li>Manage and administer Microsoft Intune, including deployments, configurations, and rollouts.</li><li>Manage and support critical SaaS platforms including Slack, Microsoft 365, Atlassian, Okta, and Zoom, handling integrations, permissions, and user lifecycle management.</li><li> Configure and maintain Microsoft 365 technologies such as Active Directory, Office, and Azure.</li><li>Configure and maintain core network services (DNS, DHCP), VoIP systems, and A/V confe<em>rencing</em> solutions to enable seamless collaboration.</li><li>Provide day-to-day desktop support for end users, ensuring efficient resolution of technical issues.</li><li>Collaborate with team members to troubleshoot and resolve complex IT problems.</li><li>Maintain accurate documentation of configurations, processes, and solutions.</li><li>Deliver exceptional support while working remotely, with occasional in-office presence.</li><li>Ensure the security and integrity of IT systems through proactive monitoring and updates.</li><li>Assist in optimizing IT operations for enhanced user experience and system performance.</li></ul>
We are looking for an experienced and strategic leader to oversee information security operations at the highest level. This role requires a forward-thinking, detail-oriented individual who can safeguard organizational assets, ensure compliance, and lead cybersecurity initiatives across a dynamic environment. Join us in Emeryville, California, and contribute to building a secure and resilient foundation for our business.<br><br>Responsibilities:<br>• Develop and execute a comprehensive information security strategy aligned with organizational goals.<br>• Lead and mentor a team of security experts, fostering growth and collaboration.<br>• Oversee the implementation of advanced cybersecurity measures to protect sensitive data and systems.<br>• Manage vendor relationships and evaluate third-party security solutions.<br>• Monitor and respond to security incidents, ensuring timely resolution and prevention of future threats.<br>• Establish and maintain disaster recovery and business continuity plans.<br>• Ensure compliance with regulatory standards and industry best practices.<br>• Collaborate with executive leadership to align security initiatives with business objectives.<br>• Conduct regular risk assessments and implement mitigations to address vulnerabilities.<br>• Stay informed about emerging threats and technologies to proactively enhance security measures.
