<p>Job Summary</p><p>The Quality &amp; Compliance Coordinator supports the Manager in the execution and coordination of customer quality, regulatory, compliance, and documentation activities. This role serves as a key operational resource across quality-related programs, ensuring that customer requirements, third-party testing programs, retail portal submissions, onboarding activities, and regulatory documentation are accurately maintained and completed on time. Working closely with Sales, external laboratories, and retail partners, this position tracks quality and compliance activities, maintains the Golden Sample/Product Library, supports product launch documentation, and ensures departmental records remain organized and audit ready. The ideal candidate is detail-oriented, process-driven, and capable of managing multiple concurrent workstreams with a high degree of accuracy and follow-through.</p><p><strong> </strong></p><p>Responsibilities</p><ul><li>Coordinate the initiation, scheduling, and tracking of third-party laboratory testing for both internal quality assurance and customer-mandated programs.</li><li> Monitor in-progress tests, communicate with labs regarding timelines as directed, and escalate potential delays to the Manager.</li><li>Log, file, and maintain all testing records within the department tracking system to ensure full departmental visibility and audit-readiness.</li><li>Support the fulfillment of customer requests via the sales department.</li><li>Compile and assemble claims substantiation documentation, supporting data, and relevant certifications per manager-provided direction and approved content.</li><li>Provide supporting documentation for up-to-date factory audit status as required by retail partners.</li><li>Prepare item-level and factory-level quality information packets for new and existing products as directed.</li><li>Coordinate the collection, organization, and maintenance of quality and compliance documentation required when onboarding new items, customers, or manufacturing facilities.</li><li>Support cross-functional teams by coordinating onboarding documentation, tracking completion status, and proactively identifying missing information or potential quality-related delays to help ensure onboarding timelines are met.</li><li>Maintain organized records of all onboarding documentation to support traceability and future reference.</li><li>Coordinate customer portal submissions related to packaging compliance, sustainability reporting, and quality documentation requirements across key retail accounts</li><li>Input required product and packaging information into customer-managed portals accurately.</li><li>Monitor portal approval statuses and report customer requests or revision requirements to the Manager for direction.</li></ul>

<p>Qualifications</p><p>•     Associates degree in a related field preferred; or 3-4 years of experience in a quality assurance, regulatory affairs, or related role required.</p><p>•     Familiarity with third-party laboratory testing processes and documentation (TRFs, COAs, test reports) is a plus.</p><p>•     Proficiency in Microsoft Office Suite (Word, Excel, Outlook); experience with tracking systems is advantageous.</p><p>•     Collaborative working style with the ability to coordinate effectively across Sales, Operations, and external partners.</p><p> </p><p> Skills</p><p>•     Strong organizational skills with the ability to manage multiple deadlines simultaneously without sacrificing accuracy.</p><p>•     Strong written and verbal communication skills; able to interface professionally with customers, vendors, and internal teams.</p><p>•     High attention to detail and a proactive approach to flagging documentation gaps or delays to the Manager.</p><p>•     Ability to manage multiple priorities in a deadline-driven environment.</p>

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