<p>*Email valerie.montoya@rht(.com) for consideration* </p><p><br></p><p>We are seeking a customer-focused Level 2 IT Support Technician to provide end-user support, endpoint management, and deployment support within a Windows enterprise environment. The ideal candidate will possess strong troubleshooting abilities, polished communication skills, and hands-on experience supporting Windows 11, Microsoft 365, Intune, and Autopilot environments.</p><p><br></p><p>Key Responsibilities:</p><ul><li>Provide day-to-day Level 2 IT support, including troubleshooting hardware, software, and user access issues</li><li>Deliver professional and empathetic customer support via phone, email, chat, and in-person interactions</li><li>Support and maintain Windows 11 and Microsoft 365 (O365) user environments</li><li>Assist with deployment and support of Windows Autopilot and Operating System Deployment (OSD) processes</li><li>Review and interpret Microsoft Intune logs for troubleshooting, deployment validation, and issue resolution</li><li>Execute and support Windows Update deployments within WSUS and Intune-managed environments</li><li>Utilize basic scripting skills, including PowerShell, to support automation and administrative tasks</li><li>Assist with endpoint provisioning, configuration, imaging, and device lifecycle management</li></ul><p><br></p>
<p>*Email valerie.montoya@rht(.com) for consideration* </p><p><br></p><p>We are seeking a Helpdesk Technician for a client located in Culver City, CA. Helpdesk Technician will be responsible for IT related issues for software, hardware, applications and desk side support! In addition, you will be responsible for the installation, configuration and maintenance of computer hardware and peripherals while providing administrative duties for on-boarding employees. </p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Providing Tier I help desk support for end users </li><li>Walking up to and supporting physical workstations at on-site locations </li><li>Patching and performing basic maintenance on workstations </li><li>Imaging, configuring, and deploying Windows 11 devices </li><li>Hardware intake, tracking, and asset management </li><li>Shipping, receiving, and boxing equipment as needed </li><li>Coordinating directly with users for setups and troubleshooting </li><li>Handling routine ticket queue work and documentation </li></ul><p><br></p>
<p>We are looking for a Support Specialist I to provide responsive technical assistance for employees across local and remote environments. This Long-term Contract position focuses on resolving day-to-day hardware, desktop, laptop, and basic IT support issues while delivering a high standard of customer service. The ideal candidate is comfortable handling incoming support requests, documenting incidents accurately, and collaborating with broader support teams to ensure issues are addressed efficiently.</p><p><br></p><p>Responsibilities:</p><p>• Respond to incoming help desk requests from employees and deliver first-level technical support for desktop, laptop, and general IT concerns.</p><p>• Troubleshoot common Windows and hardware issues using remote support tools and established service procedures.</p><p>• Record, update, and maintain accurate incident details in the support ticketing system to ensure clear case tracking and follow-through.</p><p>• Escalate unresolved or higher-complexity issues to the appropriate technical teams while keeping users and stakeholders informed of progress.</p><p>• Assist users during transitions to a new tenant environment by answering questions and providing step-by-step support as needed.</p><p>• Support both corporate and field-based personnel, including remote users, with timely and thorough technical assistance.</p><p>• Communicate case status updates clearly to end users and management to help maintain transparency throughout issue resolution.</p><p>• Contribute to team effectiveness by applying feedback, sharing knowledge, and identifying practical ways to improve support delivery.</p>
We are looking for an IT Engineer to support and evaluate the technology environment in California. This contract-to-permanent opportunity is ideal for a hands-on, detail-oriented individual who can investigate current systems, identify improvement areas, and help strengthen day-to-day infrastructure performance. The role combines desktop support, technical assessment, and practical problem-solving across user systems, directories, and network-connected assets.<br><br>Responsibilities:<br>• Review the existing IT environment to identify operational gaps, technical risks, and opportunities for improvement.<br>• Perform asset tracking and verification activities to help maintain accurate inventory records for hardware and related equipment.<br>• Conduct testing across workstations, systems, and network components to confirm functionality and uncover issues affecting performance.<br>• Provide desktop and help desk support by resolving user-reported incidents, troubleshooting Windows-based devices, and managing service requests.<br>• Administer and support Active Directory and Azure Active Directory user access, account maintenance, and related system tasks.<br>• Document findings and develop practical remediation recommendations to improve system stability, support processes, and overall IT operations.<br>• Assist with network-related troubleshooting by evaluating connectivity issues and reviewing topology information to support efficient resolution.<br>• Contribute to technical planning efforts related to transitioning away from the current organizational structure or environment as needed.
We are looking for a Help Desk Analyst to support end users across a dynamic technology environment in Santa Fe Springs, California. This Long-term Contract position focuses on delivering responsive technical assistance for Windows, macOS, mobile devices, productivity platforms, and core network connectivity issues. The ideal candidate brings a strong customer-first mindset, solid hands-on troubleshooting experience, and the flexibility to provide onsite support for a range of desktop and infrastructure needs.<br><br>Responsibilities:<br>• Deliver day-to-day technical support for employees, resolving issues related to desktops, laptops, mobile devices, account access, and common workplace applications.<br>• Administer user accounts and access within Microsoft 365 and Google Workspace, including password support, permissions updates, and identity-related troubleshooting.<br>• Provide hands-on onsite assistance such as workstation deployments, device setup for new hires, printer installation, cable organization, and office equipment relocations.<br>• Support Windows 11, macOS, and iOS environments by diagnosing user issues, restoring functionality, and guiding users through effective solutions.<br>• Troubleshoot network-related problems by assisting with IP configuration, wireless connectivity, outage investigation, and light voice or data cabling tasks.<br>• Maintain and support endpoint management and identity services, including Entra ID, hybrid Active Directory, Intune, and device enrollment activities.<br>• Assist with endpoint security operations by monitoring device health, reviewing security logs, running malware scans, and escalating concerns when suspicious activity is identified.<br>• Contribute to light server and infrastructure administration tasks as needed while documenting issues, resolutions, and support activity through service desk processes.
<p>IT Support Specialist</p><p>Los Angeles, CA | Hybrid | Compensation: Up to $120,000</p><p><br></p><p>We are seeking a proactive, adaptable IT Support Specialist to play a critical role in delivering exceptional technical experiences while helping protect and strengthen a dynamic hybrid environment.</p><p>This position offers a unique opportunity to work closely with high-performing professionals and provide trusted, high-touch support in both business and private settings. You'll be the go-to expert for technology operations, troubleshooting complex issues, enhancing security posture, and ensuring seamless day-to-day technology experiences across office and remote environments.</p><p>If you enjoy solving problems, embracing emerging technologies, and creating secure, user-friendly systems, this role offers a chance to make a meaningful impact.</p><p><br></p><p>What You'll Do</p><ul><li>Deliver onsite and remote technical support across a wide range of technologies and users</li><li>Troubleshoot and resolve issues involving workstations, servers, printers, mobile devices, conferencing systems, and business applications</li><li>Maintain and support essential IT infrastructure including operating systems, applications, laptops, desktops, hardware, email systems, and security tools</li><li>Administer and support conference room and video collaboration technologies</li><li>Partner with external technology and security providers for infrastructure support, maintenance, software releases, upgrades, and patch management</li><li>Identify recurring technical issues and improve processes to reduce failures and increase efficiency</li><li>Support mission-critical IT initiatives and technology improvements that enhance productivity</li><li>Set up and deploy equipment, software, and user environments</li><li>Create training materials and educate users on technology best practices</li><li>Research and evaluate emerging technologies and tools</li><li>Serve as a subject matter expert supporting both Mac and Windows environments</li><li>Promote secure and responsible use of AI tools and technologies across the organization</li></ul><p><br></p><p>Who You Are</p><p>You're a self-starter who takes ownership and thrives with autonomy. You can juggle multiple priorities without sacrificing attention to detail. You communicate clearly, adapt quickly, and bring professionalism, discretion, and a service-first mindset to every interaction.</p><p><br></p><p>This is an opportunity for someone who wants more than a traditional help desk role—it's a chance to become a trusted technology partner and security advocate in a dynamic, evolving environment.</p><p><br></p><p>For immediate consideration, direct message Reid Gormly on LinkedIn and Apply Now!</p>
We are looking for an IT Service Desk 1 specialist to join a contract assignment supporting end users in California. This role is ideal for someone who enjoys solving everyday technical issues, delivering responsive service, and working across core desktop and account support tasks. The position focuses on assisting internal users with Microsoft-based environments, access administration, and frontline troubleshooting in a hybrid support setting.<br><br>Responsibilities:<br>• Provide first-line technical assistance for common user issues related to Microsoft 365, Outlook, Exchange, account access, and password recovery.<br>• Administer user profiles and permissions within Active Directory and Exchange, including account creation, updates, and access changes.<br>• Investigate desktop, operating system, and entry-level network problems, resolving issues directly or routing them to the appropriate support tier.<br>• Handle routine network and organizational assignment tasks required to support daily IT operations.<br>• Complete workstation setup, software installation, maintenance activities, and foundational system administration duties.<br>• Review endpoint security alerts in CrowdStrike, take initial action, and escalate potential threats when necessary.<br>• Manage incoming support requests through the ticketing system while maintaining a responsive, timely, and customer-focused experience for internal staff.
We are looking for a Senior Associate, Data Center Technician to join a Contract position supporting critical data center operations in Los Angeles, California. This role is ideal for someone who enjoys hands-on technical work, values precision, and can keep infrastructure running reliably in a high-availability environment. You will contribute to equipment installation, operational support, and service delivery while maintaining clear records and responding effectively to on-site needs.<br><br>Responsibilities:<br>• Install, connect, and maintain servers, network devices, and structured cabling within the data center environment.<br>• Inspect hardware and infrastructure regularly to identify issues early and resolve equipment-related problems efficiently.<br>• Coordinate and complete customer deployment activities, including setup requests and on-site technical support tasks.<br>• Track environmental and operational conditions across the facility and escalate unusual readings or incidents when needed.<br>• Record completed work, updates, and technical findings in a clear and accurate manner for operational continuity.<br>• Respond to service requests in a timely fashion while helping maintain uptime in a mission-critical setting.<br>• Follow established safety, access, and operational procedures when performing work on-site.<br>• Ensure required candidate submission documentation is properly collected and attached during the hiring process, including privacy-related attestations when applicable.