<p>We are seeking an experienced <strong>Data Operations Supervisor</strong> to lead and support a team of Membership Specialists in a fast-paced, service-oriented union environment. This role is responsible for overseeing membership data operations, ensuring accuracy in data entry and dues processing, performing quality assurance and reconciliation review, and serving as a key resource for policy interpretation and escalated member issues.</p><p><br></p><p>The ideal candidate will bring strong supervisory experience, advanced Excel skills, a sharp eye for detail, and the ability to balance team support, accountability, and member service in a transitional environment.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Supervise, coach, and support a team of 5 Membership Specialists</li><li>Monitor data entry accuracy and ensure membership information is processed correctly</li><li>Oversee dues payment processing and reconciliation review</li><li>Conduct quality assurance audits of membership, payment, and reconciliation work</li><li>Interpret and apply policies related to dues eligibility and membership requirements</li><li>Provide day-to-day guidance to staff, including newer team members and tenured employees</li><li>Support performance management and handle disciplinary conversations as needed</li><li>Serve as an escalation point for member issues and assist in de-escalating concerns</li><li>Communicate directly with union members regarding unresolved or complex issues</li><li>Partner with internal stakeholders, including IT staff and external consultants, on system issues and troubleshooting</li><li>Support UnionWare usage and assist with database processes, exports, and issue resolution</li><li>Identify and support systems and process improvements, including work related to a CRM transition</li></ul><p><br></p>

<p>Qualifications:</p><ul><li>supervisory experience required</li><li>Proven experience coaching employees and managing performance issues</li><li>Advanced Excel skills required</li><li>Experience with auditing, reconciliation, quality assurance, and detailed data review</li><li>Strong attention to detail, especially with financial and membership-related data</li><li>Ability to accurately interpret policies, procedures, and eligibility requirements</li><li>Comfortable handling escalated member concerns directly</li><li>Strong verbal and written communication skills</li><li>Strong troubleshooting ability and comfort working with systems and databases</li><li>UnionWare experience strongly preferred</li><li>Experience with other database systems required if no prior UnionWare experience</li><li>Union environment experience highly preferred</li><li>CRM experience is a plus</li><li>Technical background is a plus</li></ul><p><strong>Preferred Traits</strong></p><ul><li>Calm, confident supervisory presence</li><li>Comfortable managing strong personalities</li><li>Able to balance support, accountability, and service</li><li>Strong judgment and professionalism</li><li>Adaptable and effective in a transitional environment</li></ul><p><strong>Additional Details</strong>Schedule is fixed and must end by <strong>5:30 PM</strong></p><ul><li>One remote day is available each week, but <strong>Fridays must be onsite</strong></li><li>This is a short-term assignment expected to last <strong>1–3 months</strong></li></ul><p><br></p>

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