Add your latest resume to match with open positions.

The job you are looking for is no longer available. Check out similar results below.

6 results for It Support Analyst in Norcross, GA

Help Desk/Desktop Support Analyst

Atlanta, Georgia
onsite
Permanent / Full Time
60000 - 75000 USD / Yearly
We are looking for a Help Desk/Desktop Support Analyst to deliver dependable day-to-day technical support for employees in Atlanta, Georgia. In this role, you will help users stay productive by resolving hardware, software, and access issues across office and remote environments. During the first few months, you will build knowledge of internally developed applications and the cloud environment that supports them so you can provide effective front-line assistance and escalate issues appropriately. Responsibilities: • Deliver first- and second-level support for employees by diagnosing technical problems, handling user setup, and restoring access to essential systems and tools. • Assist with Microsoft 365 products and services, including Outlook, Teams, SharePoint, OneDrive, and Copilot, ensuring users can work efficiently across collaboration platforms. • Support internally developed business applications, resolve common issues directly, and route more advanced incidents to the appropriate technical teams when needed. • Prepare, deploy, maintain, and troubleshoot laptops, desktops, monitors, peripherals, and related equipment in line with company standards. • Coordinate technology setup for new hires and manage account, device, and access changes throughout employee onboarding, role changes, and offboarding. • Configure and support workstations for both onsite and remote staff, including desk moves, hardware swaps, and office layout adjustments. • Keep meeting rooms and shared collaboration spaces fully operational by maintaining video conferencing, audio-visual, and presentation technology. • Track IT assets accurately, maintain inventory records, and help ensure equipment is assigned, recovered, and available when required. • Work with external service partners and internal IT colleagues to resolve incidents efficiently, document activity clearly, and identify recurring issues that could be improved through process changes or automation.
2026-09-09T00:00:00Z

Service Management Centre Analyst

Alpharetta, Georgia
onsite
Temporary / Contract
26 - 30 USD / Hourly
We are looking for a Service Management Centre Analyst to serve as a central coordination point during production incidents and service disruptions. This role is focused on incident coordination, communication, escalation management, and service restoration rather than hands-on technical troubleshooting. Key Responsibilities:· Act as the central coordination point during production incidents and service disruptions.· Lead and facilitate major incident bridge calls involving technical and business stakeholders.· Coordinate technical teams and drive restoration activities through incident resolution.· Assess business impact and ensure appropriate escalation of critical issues.· Maintain situational awareness throughout the incident lifecycle.· Deliver timely and effective incident communications to stakeholders.· Monitor the health and performance of business-critical applications and services.· Analyze events, alerts, and operational data to identify service-impacting issues.· Coordinate proactive actions to minimize service disruptions and prevent incidents.· Support operations across hybrid-cloud and on-premises environments.· Support Incident, Event, Change, Problem, and Major Incident Management processes.· Maintain accurate and complete records within ServiceNow.· Ensure adherence to ITIL-based service management practices.· Promote operational excellence through process consistency and discipline.· Facilitate Root Cause Analysis (RCA) activities following major incidents.· Coordinate post-incident reviews and corrective action planning.· Identify recurring issues, trends, and opportunities for process improvement.· Drive accountability for long-term resolutions and preventative measures.· Contribute to automation, operational maturity, and service improvement initiatives.
2026-09-24T00:00:00Z

Technical Customer Service Analyst

Covington, Georgia
onsite
Temporary / Contract
18 - 18 USD / Hourly
About the OpportunityAre you looking to break into the IT or technology support field? This role is an excellent entry point for individuals who enjoy helping people, solving problems, and building foundational technical skills in a professional environment.While this is not a highly technical IT position, you'll gain valuable experience working in a customer support setting, learning troubleshooting fundamentals, and supporting mobile device users. The company provides a structured onboarding program/extensive training to help you succeed from day one along with a clear promotion pathway. Responsibilities<ul><li>Provide first-level support for wireless/cellular customers in a call center environment</li><li>Serve as the primary point of contact for customers experiencing service or device-related issues</li><li>Assist customers with device setup, SIM card activation, call, text, and data service issues</li><li>Follow established troubleshooting procedures and scripted workflows to resolve common issues</li><li>Guide customers through steps such as: resetting network settings, updating APN configurations, rebooting devices, reinserting SIM cards, verifying account information</li><li>Escalate issues involving provisioning, network outages, number porting, or complex technical problems as needed</li><li>Answer basic account and service-related questions, including plan features and device compatibility</li><li>Accurately document customer interactions in ticketing and CRM systems</li><li>Deliver clear, professional, and friendly customer support</li><li>Meet established quality, compliance, and performance standards</li></ul>Please note: This position is onsite, Monday-Friday, in Covington, GA. Do not apply to this posting if you're not already local to metro Atlanta and willing to work onsite.
2026-09-16T00:00:00Z

Patient Support Associate

Marietta, Georgia
onsite
Temporary to Hire
16 - 18 USD / Hourly
We are looking for a Patient Support Associate to join a non-profit healthcare environment in Marietta, Georgia on a contract basis with the potential for a permanent role. This position supports patient registration and front-desk operations by guiding patients through appointments, documentation, and payment processes while creating a welcoming experience. The role also works closely with student interns, faculty, and clinic staff to help maintain accurate records, organized workflows, and responsive service across the clinic. Responsibilities: • Welcome patients and visitors, provide clear information about clinic services, and support a positive experience from arrival through check-out. • Coordinate follow-up visits at check-out, prepare required paperwork, and enter patient details accurately into the electronic records system. • Process copays, deductibles, and outstanding balances, ensuring payments are recorded correctly and receipts are issued promptly. • Reconcile daily cash and payment activity by matching collected funds with batch postings and reporting documentation. • Maintain patient charts, visit documentation, and related files so records remain complete, current, and stored in the proper location. • Partner with other clinic departments to route records appropriately while protecting confidentiality and following applicable organizational guidelines. • Assist with compiling clinic-related reports and provide administrative support for special assignments as needed. • Keep front office and shared work areas clean, orderly, and ready for daily patient activity, and report malfunctioning equipment without delay. • Communicate professionally with patients, faculty, and student interns while responding attentively to questions and service needs.
2026-09-18T00:00:00Z

Logistics Analyst

Alpharetta, Georgia
onsite
Temporary / Contract
29 - 31 USD / Hourly
We are looking for a Logistics Analyst to support transportation activities across truck and rail operations in Alpharetta, Georgia. This Long-term Contract position is ideal for someone who enjoys working with freight data, carrier coordination, and cost control in a dynamic supply chain setting. The person in this role will help improve shipment visibility, strengthen billing accuracy, and contribute to efficient logistics performance through detailed analysis and cross-functional collaboration. Responsibilities: • Oversee transportation rate files and carrier agreements, keeping pricing records current and aligned with cost management goals. • Analyze freight market conditions and carrier results to identify opportunities for stronger service and more effective transportation spend. • Examine carrier invoices and vendor account statements to confirm billing accuracy before payment processing. • Prepare customer debit documentation related to accessorial charges and ensure supporting records are complete. • Research freight billing exceptions, work through disputes, and drive timely resolution with carriers and internal teams. • Collaborate with business partners and service providers to promote consistent invoicing practices and clear communication. • Produce recurring logistics reports that track transportation costs, service performance, and key operational indicators. • Assist with transportation analytics tools and dashboard development to improve visibility into shipment activity and trends. • Support daily railcar coordination and truck scheduling while helping maintain compliance with company standards and applicable regulations.
2026-09-24T00:00:00Z

Technical Business Analyst (HCM)

Atlanta, Georgia
onsite
Temporary / Contract
55 - 60 USD / Hourly
OverviewWe are seeking a Technical Business Analyst (HCM) to support a large-scale Human Capital Management (HCM) transformation initiative as part of a major enterprise integration effort. This individual will play a key role in gathering requirements, documenting business processes, partnering with technical and functional teams, and supporting the migration from a legacy HCM platform to a modern cloud-based HCM solution. The ideal candidate will have experience supporting HCM implementations or migrations, strong business analysis skills, and the ability to work closely with HR, Payroll, IT, and vendor teams to bridge business requirements with technical solutions. Responsibilities<ul><li>Partner with HR, Payroll, Benefits, IT, and project stakeholders to gather and document business and technical requirements.</li><li>Facilitate requirements workshops, discovery sessions, and stakeholder interviews.</li><li>Create and manage user stories, functional documentation, process flows, data mappings, and acceptance criteria.</li><li>Analyze current-state HCM processes and help define future-state workflows.</li><li>Support large-scale HCM migration efforts, including data conversion, integrations, testing, and cutover activities.</li><li>Document business rules, data requirements, and system dependencies.</li><li>Coordinate with technical teams to ensure accurate translation of requirements into system solutions.</li><li>Assist with system integration testing (SIT), user acceptance testing (UAT), defect management, and validation activities.</li><li>Identify risks, gaps, and process improvement opportunities throughout the project lifecycle.</li><li>Provide clear communication and status updates to project leadership and business stakeholders.</li></ul>*Please note: This is position requires 3-4 days onsite/week in the Vinings area of Atlanta. Do not apply to this posting if you're not already local to metro Atlanta and willing to work onsite.
2026-09-24T00:00:00Z