We are looking for an experienced IT Systems Director to lead the evolution of our business systems environment in Atlanta, Georgia. This role will shape a more efficient, scalable technology foundation by improving system structure, strengthening data reliability, and aligning tools with operational goals. The ideal candidate brings strong expertise in Smartsheet, database strategy, and cross-functional collaboration, along with the ability to turn business needs into practical technical solutions.<br><br>Responsibilities:<br>• Direct the redesign of the organization’s Smartsheet environment to create a cleaner, more scalable framework that supports long-term growth.<br>• Oversee the configuration and governance of Smartsheet assets, including dashboards, workflows, reports, forms, automations, and user permissions.<br>• Define data standards and control practices that improve accuracy, consistency, and accountability across critical business information.<br>• Collaborate with department leaders to assess operational needs and translate them into effective systems, reporting structures, and process improvements.<br>• Lead database planning, implementation, and ongoing optimization across core platforms to support dependable reporting and decision-making.<br>• Manage integrations between Smartsheet and other essential business applications, including finance, billing, and asset-related systems.<br>• Reduce manual work by identifying automation opportunities, removing duplicate data, and improving system connectivity.<br>• Oversee third-party IT vendors and managed service providers to ensure strong support for infrastructure, Microsoft systems, access controls, and cybersecurity operations.<br>• Guide system enhancements, testing, documentation, user training, and data migration efforts to support adoption and operational continuity.<br>• Serve as a strategic advisor to senior leadership on technology investments, system scalability, and information management priorities.
<p><strong>Overview</strong></p><p>Our client is seeking a Salesforce Administrator to support critical Day 1 conversion activities associated with their merger. This individual will provide onsite Salesforce administration and end-user support, helping ensure business users maintain uninterrupted access to Salesforce and related processes during the conversion period.</p><p>The ideal candidate will have strong Salesforce administration experience, excellent troubleshooting skills, and a customer-focused approach to supporting users in a fast-paced, high-visibility environment.</p><p><br></p><p><strong>Responsibilities</strong></p><ul><li>Provide day-to-day Salesforce administration and production support during merger and conversion activities.</li><li>Manage user setup, provisioning, deprovisioning, role assignments, profiles, permission sets, and security access requests.</li><li>Support user onboarding and access validation for Day 1 conversion readiness.</li><li>Troubleshoot Salesforce user issues and coordinate resolution with internal technology teams and business stakeholders.</li><li>Assist with data validation, user acceptance testing (UAT), and post-conversion support activities.</li><li>Monitor system performance and help identify and resolve access, workflow, and configuration issues.</li><li>Support business users across Sales, Relationship Management, Operations, and other functional areas utilizing Salesforce.</li><li>Document support processes, access procedures, and issue resolutions.</li><li>Participate in conversion planning, readiness activities, cutover support, and hypercare efforts surrounding CD1.</li></ul>
<p><strong>Overview</strong></p><p>We are seeking an experienced <strong>Synergy ECM Administrator</strong> to support a critical enterprise document imaging and content management environment serving more than 7,000 users across a large-scale environment. This role will be responsible for production support, system administration, user access management, troubleshooting, and issue resolution within the Synergy Enterprise Content Management (ECM) platform. The ideal candidate will have experience supporting high-volume document imaging systems and will be comfortable working directly with business users, infrastructure teams, and application support teams in a fast-paced, mission-critical environment.</p><p><br></p><p><strong>Responsibilities</strong></p><ul><li>Provide day-to-day administration and production support for the Synergy ECM platform</li><li>Manage user access, security permissions, roles, and provisioning requests</li><li>Investigate and resolve document imaging and content management issues</li><li>Troubleshoot missing documents, indexing errors, and document retrieval problems</li><li>Support document ingestion workflows and resolve slow or failed document processing issues</li><li>Analyze and remediate file processing errors and workflow failures</li><li>Partner with infrastructure and desktop support teams to address connectivity and hardware-related issues impacting the platform</li><li>Monitor system performance and identify opportunities to improve reliability and user experience</li><li>Support incident management, root cause analysis, and issue resolution during the hypercare period</li><li>Collaborate with business stakeholders to prioritize support requests and minimize operational disruptions</li><li>Document support procedures, known issues, and system administration processes</li><li>Assist with testing, validation, and readiness activities related to ongoing integration and conversion efforts</li></ul>