We are looking for a Workforce Management Analyst to support planning and performance analysis for operational teams in Minnetonka, Minnesota. This contract to hire opportunity is ideal for someone who can turn complex business data into reliable forecasts, staffing plans, and actionable recommendations. The role partners closely with leaders across functions such as enrollment, billing, reconciliation, and appeals and grievances to improve service performance and align resources with business needs. Responsibilities:• Create workload projections by analyzing historical patterns, business drivers, and anticipated changes that may affect demand.• Develop staffing and capacity plans that balance service expectations, productivity assumptions, and budget considerations for assigned business areas.• Maintain and refine workforce planning models by validating inputs, adjusting assumptions, and reconciling forecast outputs against operational results.• Evaluate performance gaps through detailed analysis and identify the factors influencing misses to targets or service levels.• Build scenario models that help business partners understand operational tradeoffs, resource impacts, and planning options.• Present forecast rationale, planning assumptions, and analytical findings in a clear manner to leaders and cross-functional stakeholders.• Use workforce management platforms and reporting tools to monitor trends, support planning activities, and improve decision-making.• Collaborate with onsite and hybrid teams to support workforce strategies across functions beyond a traditional call center environment, including enrollment, billing, reconciliation, and appeals and grievances.

• Bachelor’s degree in a related field or equivalent relevant experience. • At least 5 years of relevant experience in workforce management, forecasting, capacity planning, or operational analysis. • Advanced Microsoft Excel skills with the ability to work confidently with complex data sets, models, and calculations. • Strong quantitative and analytical skills, including experience identifying root causes behind operational performance issues. • Ability to create scenario analyses and explain planning assumptions and tradeoffs to business partners and management. • Experience using workforce management systems such as Verint or similar platforms. • Familiarity with data visualization tools such as Power BI or Qlik Sense is preferred. • Ability to manage multiple priorities, meet deadlines, and communicate effectively across all levels of the organization.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/us/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <a href="https://roberthalf.gobenefits.net/" target="_blank">roberthalf.gobenefits.net</a> for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s <a href="https://www.roberthalf.com/us/en/terms">Terms of Use</a> and <a href="https://www.roberthalf.com/us/en/privacy">Privacy Notice</a>.

Minnetonka, MN
onsite
Temporary / Contract
30 - 40 USD / Hourly
We are looking for a Workforce Management Analyst to support planning and performance analysis for operational teams in Minnetonka, Minnesota. This contract to hire opportunity is ideal for someone who can turn complex business data into reliable forecasts, staffing plans, and actionable recommendations. The role partners closely with leaders across functions such as enrollment, billing, reconciliation, and appeals and grievances to improve service performance and align resources with business needs. Responsibilities:• Create workload projections by analyzing historical patterns, business drivers, and anticipated changes that may affect demand.• Develop staffing and capacity plans that balance service expectations, productivity assumptions, and budget considerations for assigned business areas.• Maintain and refine workforce planning models by validating inputs, adjusting assumptions, and reconciling forecast outputs against operational results.• Evaluate performance gaps through detailed analysis and identify the factors influencing misses to targets or service levels.• Build scenario models that help business partners understand operational tradeoffs, resource impacts, and planning options.• Present forecast rationale, planning assumptions, and analytical findings in a clear manner to leaders and cross-functional stakeholders.• Use workforce management platforms and reporting tools to monitor trends, support planning activities, and improve decision-making.• Collaborate with onsite and hybrid teams to support workforce strategies across functions beyond a traditional call center environment, including enrollment, billing, reconciliation, and appeals and grievances.
2026-06-04T00:00:00Z