<p>The IT Support Specialist provides on‑site technical support for a key facility in Eden Prairie. </p><p><br></p><p>Essential Functions</p><p>• Provide technical support for end users in person, over the phone, and via remote tools</p><p>• Deliver hands‑on support for shop floor and operational technology equipment</p><p>• Resolve issues directly or escalate following defined processes</p><p>• Install, configure, and maintain hardware and software on IT and shop floor equipment</p><p>• Troubleshoot and escalate general hardware and software issues</p><p>• Image and enroll PCs according to corporate standards</p><p>• Perform basic Active Directory tasks such as password resets</p><p>• Provide training to end users on hardware and software</p><p>• Set up new employee PCs and support onboarding activities</p><p>• Manage Windows security settings and local vulnerabilities, act as onsite contact for cyber incident remediation</p><p>• Purchase and provision IT supplies as needed</p><p>• Assist users with local data backups</p><p>• Participate in IT audits and provide required documentation</p><p>• Work with third‑party vendors for proof‑of‑concepts, procurement, and issue resolution</p><p>• Provide remote‑hands support to regional and global level 2 and level 3 Infrastructure and Network Engineers</p><p><br></p><p><br></p>
<p>Are you experienced in supporting Salesforce as a platform and not just using it as an end user? We’re looking for a Salesforce Platform Specialist with hands-on technical support experience. This role is ideal for someone who understands how Salesforce works behind the scenes and can troubleshoot issues across permissions, integrations, data, automations, and Service Cloud functionality. You will support a large, fast-paced retail network using Salesforce at the core of its operations.</p><p>What You’ll Do</p><p>• Provide technical support for Salesforce and integrated platforms via phone, Microsoft Teams, and ServiceNow</p><p>• Troubleshoot issues related to permissions, integrations, workflows, Lightning functionality, and custom objects</p><p>• Administer users and licenses for a Salesforce org with 1,000+ users, including roles, profiles, public groups, and permission sets</p><p>• Use Apsona, Data Loader, and Workbench to import, update, and export data</p><p>• Support Salesforce Service Cloud features such as case management and automation</p><p>• Investigate and resolve API-related issues using Postman to simulate calls and verify data transactions</p><p>• Partner with internal teams to improve workflows, eliminate repeat issues, and enhance overall system efficiency</p><p><br></p><p>Interested?</p><p>Please submit resumes to sally.lander@roberthalf.(com) for immediate consideration.</p>
<p>We are looking for a skilled Help Desk/Desktop Support Analyst to join our team in Annandale, Minnesota. This role offers an excellent opportunity to provide IT support while working in a collaborative environment, with access to great benefits and a yearly bonus. If you have hands-on experience in IT and a passion for problem-solving, we encourage you to apply.</p><p><br></p><p>Responsibilities:</p><p>• Provide technical support for Windows 10 and 11 operating systems as well as Microsoft Office 365 applications.</p><p>• Manage and troubleshoot mobile and handheld devices, including iOS, Android, and Windows mobile.</p><p>• Configure and maintain devices using Microsoft Intune, including autopilot and policy setup.</p><p>• Address and resolve hardware and software issues through effective troubleshooting strategies.</p><p>• Respond to service desk tickets promptly, ensuring timely resolutions for user requests.</p><p>• Administer Active Directory accounts and permissions, supporting user access control.</p><p>• Assist in managing PC hardware and peripherals, ensuring optimal performance.</p><p>• Deliver exceptional customer service while effectively communicating solutions to users.</p><p>• Document technical procedures and solutions to maintain a knowledge base for the team.</p>
<p>We’re looking for an IT Support Specialist who brings strong technical capability, solid customer service, and a willingness to learn within a fast‑moving environment. This role supports end users across multiple sites, handles a wide range of hardware and software issues, and contributes to ongoing infrastructure upgrades. Shift- 8:00PM – 4:30AM </p><p><strong>Primary Responsibilities</strong></p><p>• Serve as a point of contact for end‑user issues and drive them to resolution</p><p>• Troubleshoot hardware, software, network, and operating system problems</p><p>• Partner with Senior Support Specialists when issues require deeper technical expertise</p><p>• Collaborate with peers and IT leadership to understand workflows and support needs</p><p>• Provide remote assistance through standard corporate tools</p><p>• Maintain clear ticket documentation, steps taken, and final outcomes</p><p>• Assist in creating and updating internal knowledge base content</p><p>• Coordinate with team members to resolve escalations efficiently</p><p>• Participate in on‑call coverage when needed</p><p>• Support additional IT initiatives, deployments, and project-related tasks</p><p><strong>Technical Focus</strong></p><p>• Re-image and prepare laptops</p><p>• Support a predominantly Windows 11 environment</p><p>• Handle AD/Entra ID changes, including account updates and permission management</p><p>• Provide basic support for select internal custom applications</p><p>• Assist with Office 365 account administration</p><p>• Replace and configure hardware as required</p><p><br></p><p><br></p>
We are looking for an experienced Senior Azure Cloud Infrastructure Engineer to join our team in Minneapolis, Minnesota. In this role, you will lead efforts in designing, implementing, and optimizing cloud-based solutions while contributing to the growth of our platform engineering initiatives. This is an exciting opportunity to utilize your expertise in Azure and cloud technologies to support innovative infrastructure strategies.<br><br>Responsibilities:<br>• Design and implement cloud infrastructure solutions using Microsoft Azure, ensuring scalability and security.<br>• Develop Infrastructure as Code using tools such as Terraform and Bicep to automate deployments and improve efficiency.<br>• Collaborate with cross-functional teams to integrate cloud services with networking, security, and application systems.<br>• Create and maintain scripts in Python, PowerShell, or Bash to streamline operational processes.<br>• Monitor cloud environments and establish governance frameworks to maintain compliance and performance.<br>• Configure CI/CD pipelines to support continuous integration and delivery.<br>• Apply knowledge of full-stack engineering to connect cloud systems with data services and application design.<br>• Analyze and improve cloud networking and security models to enhance infrastructure reliability.<br>• Provide technical leadership and mentorship to team members, fostering skill development and collaboration.<br>• Stay updated on emerging cloud technologies and recommend innovative solutions to meet business needs.
<p>The Senior IT Support Specialist provides advanced technical support across the organization and serves as the primary escalation point for complex issues. This role requires hands-on experience with modern endpoint, network, and cloud technologies. The specialist leads technical initiatives, and contributes to the stability, security, and performance of core IT systems.</p><p><br></p><p>Responsibilities:</p><p>• Diagnose and resolve complex incidents involving Windows endpoints, mobile devices, identity services, networking, and cloud applications.</p><p>• Perform root cause analysis on recurring issues and implement permanent corrective actions.</p><p>• Act as the highest internal escalation point for technical problems related to device management, authentication, endpoint security, network performance, and system integrations.</p><p>• Lead deployments and upgrades of technologies such as MDM platforms, endpoint protection suites, network hardware, collaboration tools, and cloud productivity systems.</p><p>• Create and maintain system documentation, SOPs, and configuration guides for internal use.</p><p>• Monitor and optimize systems including device management platforms, directory services, network infrastructure, and cloud applications.</p><p>• Coordinate with teams and external vendors when advanced issues or system escalations require specialized support.</p>