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21 results for Customer Service Representative in Middle River, MD

Customer Service Representative

New Castle, DE
onsite
Contract / Temporary to Hire
18 - 20 USD / Hourly
We are looking for a bilingual Customer Service Representative to join a team in New Castle, Delaware. This Contract to permanent position offers an opportunity to provide top-notch service to clients in both English and Spanish. The role involves a range of responsibilities, including addressing customer inquiries, managing orders, and coordinating shipping processes, all while maintaining a detail-oriented and customer-focused approach. Responsibilities:• Assist customers by responding promptly to inquiries, concerns, and requests in both English and Spanish.• Resolve customer issues effectively, ensuring a high level of satisfaction.• Process and verify customer orders, ensuring all details are accurate and complete.• Coordinate schedules and provide timely delivery updates to clients.• Support dispatching and scheduling activities to optimize daily operations.• Maintain organized and accurate records of customer interactions, orders, and documentation.• Verify documents to ensure compliance with company procedures and policies.• Communicate efficiently with internal teams, including operations and dispatch, to address customer needs.• Contribute to billing processes by verifying charges and ensuring accuracy.
2026-04-16T00:00:00Z

Call Center Representative

Baltimore, MD
onsite
Temporary
16 - 22 USD / Hourly
A busy contact center in the downtown Baltimore area is hiring Call Center Representatives to manage high-volume inbound calls, assist customers, and provide accurate information. Responsibilities:<ul><li>Handle incoming customer calls and document interactions</li><li>Resolve customer issues with a professional and courteous approach</li><li>Update customer accounts and follow scripted messaging</li><li>Escalate unresolved issues to supervisors as needed</li></ul>
2026-03-24T00:00:00Z

Call Center Representative

Baltimore, MD
onsite
Contract / Temporary to Hire
17 - 20 USD / Hourly
We are looking for a dedicated Call Center Representative to join our team in Middle River, Maryland. In this Contract to permanent position, you will play a key role in providing exceptional customer service within a fast-paced and dynamic call center environment. Your ability to communicate effectively, multitask, and solve problems will be critical to ensuring customer satisfaction and maintaining our high service standards. Responsibilities: • Manage a high volume of inbound calls with professionalism and a customer-first approach. • Address customer inquiries, provide detailed information about products or services, and offer effective solutions. • Utilize multiple computer systems and applications to gather and update customer information efficiently. • Maintain a positive attitude while handling customer concerns and resolving issues empathetically. • Accurately document customer interactions and ensure accounts are updated in the system. • Collaborate with team members and other departments to resolve complex issues and enhance customer experiences. • Meet and exceed performance metrics and quality standards as outlined by the company. • Stay informed about company policies, product offerings, and industry trends to better assist customers.
2026-04-16T00:00:00Z

Medical Customer Service Representative

Baltimore, MD
onsite
Temporary
17 - 22 USD / Hourly
A healthcare organization in Baltimore is seeking an experienced Customer Service Representative with a background in public health to join their team! In this contract position, you will handle high volumes of inbound calls related to public health information, ensuring callers receive accurate guidance and are directed to appropriate resources. This contract role requires strong communication skills and a commitment to excellent customer service, with the potential for extension based on organizational needs. Responsibilities:• Manage high volumes of inbound calls from the public, providing accurate information and support.• Follow established scripts and protocols to ensure consistent communication.• Maintain a detail-oriented and courteous demeanor while addressing caller inquiries.• Ask clarifying questions to understand caller needs and minimize errors.• Direct callers to the appropriate departments or resources based on their concerns.• Accurately document call details and interactions in the system.• Protect caller confidentiality and adhere to organizational policies.• Escalate complex or urgent issues in accordance with provided guidelines.• Work collaboratively with team members to ensure smooth operations.
2026-04-10T00:00:00Z

Customer Support Specialist

Bethesda, MD
onsite
Temporary
18 - 20 USD / Hourly
Join our team as a Customer Support Specialist and be the friendly voice our clients rely on! As a key member of our customer support team, you’ll deliver exceptional service, resolve inquiries, and help shape the customer experience. This role offers a dynamic environment where your communication skills and problem-solving abilities are valued and rewarded. The Customer Support Specialist is responsible for delivering high-quality service to customers, addressing inquiries, and resolving issues in a timely manner. This position requires excellent communication, problem-solving, and relationship-building skills. This role becomes hybrid after training. Responsibilities:• Respond to customer inquiries via phone, email, or chat in a professional and timely manner.• Troubleshoot and resolve product or service issues effectively.• Document customer interactions and resolutions in CRM software.• Collaborate with internal teams to escalate and resolve complex customer concerns.• Identify opportunities for process improvement based on customer feedback.
2026-03-31T00:00:00Z

Customer Support Specialist

Silver Spring, MD
onsite
Temporary
18 - 20 USD / Hourly
We are seeking a Customer Support Specialist to join our team and deliver exceptional service to our clients. This role is critical in shaping the customer experience, resolving inquiries, and supporting business success. Responsibilities:• Respond to customer inquiries via phone, email, or chat in a professional and timely manner.• Troubleshoot and resolve product or service issues effectively.• Document customer interactions and resolutions in CRM software.• Collaborate with internal teams to escalate and resolve complex customer concerns.• Identify opportunities for process improvement based on customer feedback.
2026-03-31T00:00:00Z

Customer Support Specialist

Rockville, MD
onsite
Temporary
18 - 20 USD / Hourly
Join our team as a Customer Support Specialist and be the friendly voice our clients rely on! The Customer Support Specialist is responsible for delivering high-quality service to customers, addressing inquiries, and resolving issues in a timely manner. This position requires excellent communication, problem-solving, and relationship-building skills. This role becomes hybrid after training. Responsibilities: • Respond to customer inquiries via phone, email, or chat in a professional and timely manner. • Troubleshoot and resolve product or service issues effectively. • Document customer interactions and resolutions in CRM software. • Collaborate with internal teams to escalate and resolve complex customer concerns. • Identify opportunities for process improvement based on customer feedback.
2026-03-31T00:00:00Z

Customer Support Specialist

Hyattsville, MD
onsite
Temporary
18 - 20 USD / Hourly
Join our team as a Customer Support Specialist and be the friendly voice our clients rely on! As a key member of our customer support team, you’ll deliver exceptional service, resolve inquiries, and help shape the customer experience. This role offers a dynamic environment where your communication skills and problem-solving abilities are valued and rewarded. Responsibilities: • Respond to customer inquiries via phone, email, or chat in a professional and timely manner. • Troubleshoot and resolve product or service issues effectively. • Document customer interactions and resolutions in CRM software. • Collaborate with internal teams to escalate and resolve complex customer concerns. • Identify opportunities for process improvement based on customer feedback.
2026-03-31T00:00:00Z

Bilingual Customer Service Representative

Silver Spring, MD
onsite
Temporary
21 - 26 USD / Hourly
Our team is seeking a professional, detail-oriented Bilingual Customer Service Representative to support our diverse client base. In this role, you’ll use your bilingual skills in Spanish and English to provide excellent service, resolve issues efficiently, and help build long-lasting client relationships. Responsibilities:• Manage high-volume inbound calls from residents.• Assist community members with applications and navigating county systems.• Provide bilingual translations for documents and conversations.• Update and maintain resident records.• Collaborate with internal teams to escalate cases.
2026-03-31T00:00:00Z

Bilingual Customer Service Representative

Rockville, MD
onsite
Temporary
21 - 26 USD / Hourly
Join our team as a Bilingual Customer Service Representative, where your fluency in Spanish and English will help us deliver exceptional service to a diverse customer base. This is an excellent opportunity to develop your communication skills, problem-solve on behalf of customers, and make a difference with every interaction. Responsibilities:· Manage high-volume inbound calls from residents.· Assist community members with applications and navigating county systems.· Provide bilingual translations for documents and conversations.· Update and maintain resident records.· Collaborate with internal teams to escalate cases.
2026-03-31T00:00:00Z

Sr. Customer Service Specialist

Baltimore, MD
onsite
Temporary
20 - 27 USD / Hourly
The Senior Customer Service Specialist is responsible for delivering high-level customer support by managing complex inquiries, resolving escalated issues, and ensuring a consistently positive customer experience. This role requires strong analytical and problem-solving abilities to identify root causes and implement effective solutions. In addition to direct customer interaction, the Senior Specialist plays a key role in mentoring team members, improving service processes, and collaborating across departments to address systemic concerns.
2026-04-14T00:00:00Z

Bilingual Customer Support Coordinator

Gaithersburg, MD
onsite
Temporary
21 - 23 USD / Hourly
We are seeking a detail-oriented and customer-focused Bilingual Customer Support Coordinator to join our team. The ideal candidate is fluent in English and Spanish and is passionate about delivering exceptional service to a diverse client base. Responsibilities:· Schedule consultations and installation appointments.· Handle inbound/outbound customer calls.· Provide bilingual support to installation teams.· Update CRM notes and manage customer files.· Resolve customer issues professionally.
2026-03-31T00:00:00Z

Bilingual Customer Support Coordinator

Rockville, MD
onsite
Temporary
21 - 23 USD / Hourly
We are seeking a Bilingual Customer Support Coordinator to join our dynamic team. In this role, you will provide high-quality support to clients and customers, ensuring outstanding service delivery across multiple channels. Your ability to communicate fluently in English and a second language (such as Spanish, French, or Mandarin) will help us continue to meet and exceed customer expectations. Responsibilities:· Schedule consultations and installation appointments.· Handle inbound/outbound customer calls.· Provide bilingual support to installation teams.· Update CRM notes and manage customer files.· Resolve customer issues professionally.
2026-03-31T00:00:00Z

Bilingual Customer Support Coordinator

Silver Spring, MD
onsite
Temporary
21 - 23 USD / Hourly
We are seeking a Bilingual Customer Support Coordinator to join our growing team. In this role, you will be responsible for providing exceptional support to our clients and customers across multiple communication channels. The ideal candidate will be fluent in English and Spanish, with a passion for delivering outstanding service. Responsibilities:· Schedule consultations and installation appointments.· Handle inbound/outbound customer calls.· Provide bilingual support to installation teams.· Update CRM notes and manage customer files.· Resolve customer issues professionally.
2026-03-31T00:00:00Z

Patient Access Representative

Baltimore, MD
onsite
Temporary
19.95 - 23.1 USD / Hourly
We are looking for a skilled and compassionate Patient Access Representative to join our team in Baltimore, Maryland. This long-term contract position offers an opportunity to support patients and healthcare providers in a dynamic, fast-paced environment. You will play a critical role in ensuring smooth front desk operations and delivering excellent customer service in a local government healthcare setting. Responsibilities:• Welcome patients and visitors warmly, ensuring a positive and attentive first impression.• Oversee front desk tasks such as patient check-ins, check-outs, and flow management.• Schedule and confirm appointments, coordinating with multiple service lines.• Verify insurance coverage, process referrals, and obtain necessary authorizations.• Collect co-pays and guide patients through forms and procedural explanations.• Serve as a communication bridge between patients, clinical staff, and care teams.• Ensure all patient information is handled with strict confidentiality and compliance.• Identify and address barriers to access or patient concerns, escalating issues as needed.• Perform administrative tasks including scanning, recordkeeping, and document management.
2026-04-15T00:00:00Z

Guest Services Coordinator

Owings Mills, MD
onsite
Temporary
20 - 24 USD / Hourly
We are looking for a detail-oriented and customer-focused Workplace Experience Ambassador to oversee building spaces and ensure they are well-maintained and set up to meet the needs of employees and visitors. This role involves direct interaction with various teams, delivering exceptional customer service, and managing front-of-house operations. This is a Contract position based in Owings Mills, Maryland. Responsibilities: • Deliver outstanding customer service to both internal staff and external visitors, ensuring all needs are addressed promptly and professionally. • Manage front-of-house operations, including greeting guests, answering queries, and directing visitors appropriately. • Organize and assist with the physical setup of events and meeting spaces, including arranging furniture, signage, and required equipment. • Maintain accurate records of space bookings and event calendars, ensuring up-to-date information is readily available. • Collaborate with the facilities team to provide support for additional services as needed. • Ensure the cleanliness and readiness of common areas, addressing any maintenance issues as they arise. • Act as a liaison between teams to facilitate effective communication and resolve any space-related concerns. • Monitor and restock supplies in shared spaces to ensure a seamless workplace experience.
2026-04-16T00:00:00Z

Sales Support

Bethesda, MD
onsite
Temporary
18 - 22 USD / Hourly
Our company is seeking a detail-oriented Sales Support Specialist to join our dynamic sales team. This role is responsible for assisting account managers and sales executives in driving revenue growth by streamlining processes, managing customer inquiries, and supporting sales operations. Responsibilities: • Prepare sales reports, proposals, and presentations. • Maintain CRM databases and update client information. • Process sales orders and ensure accuracy in documentation. • Coordinate communication between sales, marketing, and operations teams. • Assist with client follow-ups and post-sale support.
2026-04-01T00:00:00Z

Sales Support

Rockville, MD
onsite
Temporary
18 - 22 USD / Hourly
Our company is seeking a detail-oriented and proactive Sales Support Specialist to join our growing team. This role will play a vital part in supporting the sales department and ensuring a seamless client experience from prospecting through post-sale. This position requires organizational skills, attention to detail, and a customer-focused attitude. Responsibilities:• Prepare sales reports, proposals, and presentations.• Maintain CRM databases and update client information.• Process sales orders and ensure accuracy in documentation.• Coordinate communication between sales, marketing, and operations teams.• Assist with client follow-ups and post-sale support.
2026-04-01T00:00:00Z

Sales Support

Gaithersburg, MD
onsite
Temporary
18 - 22 USD / Hourly
Our team is seeking a detail-oriented Sales Support Specialist to provide essential administrative and operational support to our sales department. This position is critical in ensuring the efficiency of our sales processes and an excellent client experience. This position requires organizational skills, attention to detail, and a customer-focused attitude. Responsibilities: • Prepare sales reports, proposals, and presentations. • Maintain CRM databases and update client information. • Process sales orders and ensure accuracy in documentation. • Coordinate communication between sales, marketing, and operations teams. • Assist with client follow-ups and post-sale support.
2026-04-01T00:00:00Z

Sales Support

Hyattsville, MD
onsite
Temporary
18 - 22 USD / Hourly
Our company is seeking a detail-oriented Sales Support Specialist to join our dynamic sales team. This role is responsible for assisting account managers and sales executives in driving revenue growth by streamlining processes, managing customer inquiries, and supporting sales operations. This position requires organizational skills, attention to detail, and a customer-focused attitude. Responsibilities: • Prepare sales reports, proposals, and presentations. • Maintain CRM databases and update client information. • Process sales orders and ensure accuracy in documentation. • Coordinate communication between sales, marketing, and operations teams. • Assist with client follow-ups and post-sale support.
2026-04-01T00:00:00Z

Sales Support

Rockville, MD
onsite
Temporary
18 - 22 USD / Hourly
Our company is seeking a detail-oriented and proactive Sales Support Specialist to join our growing team. This role will play a vital part in supporting the sales department and ensuring a seamless client experience from prospecting through post-sale. This position requires organizational skills, attention to detail, and a customer-focused attitude. Responsibilities:• Prepare sales reports, proposals, and presentations.• Maintain CRM databases and update client information.• Process sales orders and ensure accuracy in documentation.• Coordinate communication between sales, marketing, and operations teams.• Assist with client follow-ups and post-sale support
2026-04-01T00:00:00Z