<p>Robert Half is partnering with a company in Wisconsin to help them hire an experienced Software Support Engineer. In this role you're responsible for supporting, maintaining, and improving the company's business and technical software applications. This role focuses on application administration, troubleshooting, user support, and developing tools and integrations that improve system functionality and reduce manual processes.</p><p><br></p><p>The position will support a variety of applications, including CAD/PDM software, ERP systems, and internal business applications. Working with IT, internal users, software vendors, and the MRP/ERP Solutions Consultant, this person will help resolve application issues, maintain system integrations, improve data accuracy, and identify opportunities to make software and business processes more efficient.</p><p><br></p><p>Principal Responsibilities</p><ul><li>Administer and support company software applications, including user access, licensing, system settings, upgrades, troubleshooting, and software deployments.</li><li>Serve as a primary point of contact for application-related questions and technical support, helping users resolve issues and get the most out of available software.</li><li>Develop and maintain utilities, scripts, and integrations that connect business applications, databases, and internal systems using C#/.NET, VB.NET, or other supported programming languages.</li><li>Identify opportunities to automate repetitive tasks, improve workflows, reduce manual data entry, and increase system efficiency.</li><li>Use SQL to retrieve, compare, and validate data across systems, helping identify discrepancies and maintain data accuracy.</li><li>Support and improve existing integrations between company applications and the ERP system, working with the MRP/ERP Solutions Consultant to investigate transfer failures and resolve data issues.</li><li>Maintain and improve existing VBA/VB.NET scripts and other custom-developed tools.</li><li>Coordinate software installations, licensing, upgrades, and application deployments with IT and relevant software vendors.</li><li>Test application updates, integrations, and custom utilities before deployment. Maintain appropriate documentation, source control, error handling, and recovery procedures.</li><li>Provide user training and develop practical documentation and guides to help employees use company applications effectively.</li><li>Work with IT on infrastructure, security, user access, backups, and application deployments.</li><li>Collaborate with departments across the company to understand software issues, prioritize improvements, and implement practical solutions.</li><li>Perform other related duties as assigned.</li></ul><p><br></p>
<p>We are seeking a hands-on Microsoft 365 Engineer with a strong focus on Power Platform and SharePoint Online administration, configuration, and production support. This role will support and maintain a large-scale Microsoft environment, with responsibilities spanning Power Platform, SharePoint, and the broader Microsoft 365 ecosystem.</p><p>This is an engineer-level position with a strong operational and administrative focus. The ideal candidate will have experience managing platforms, supporting business users, troubleshooting technical issues, maintaining configurations, and ensuring the reliability of enterprise collaboration tools. While a solid understanding of Microsoft 365 is required, the primary focus will be on Power Platform and SharePoint administration rather than solution architecture or full-scale application development.</p><p>Key Responsibilities</p><ul><li>Provide day-to-day administration, configuration, and operational support for Microsoft Power Platform, including Power Apps, Power Automate, and Power Platform environments.</li><li>Administer and support SharePoint Online, including site administration, permissions, access management, configurations, and troubleshooting.</li><li>Manage Power Platform environments, security roles, governance settings, connectors, and user access.</li><li>Support Power Apps and Power Automate solutions, troubleshooting issues, managing connections, and assisting with operational maintenance.</li><li>Monitor platform performance, investigate incidents, and resolve production support issues across Power Platform and SharePoint.</li><li>Provide administration and support across Microsoft 365 services, including Teams, Exchange Online, Office applications, and Copilot.</li><li>Manage incoming support requests, troubleshoot technical issues, and work through ticketing systems to ensure timely resolution.</li><li>Navigate Microsoft 365 and Power Platform administrative portals to diagnose issues and make configuration changes.</li><li>Utilize PowerShell scripting to support administrative tasks, troubleshooting, and routine maintenance.</li><li>Assist with platform updates, ongoing maintenance, access reviews, and configuration management.</li><li>Document administrative procedures, troubleshooting steps, and issue resolutions.</li><li>Collaborate with engineering, infrastructure, and business teams to support platform stability and ongoing operational needs.</li></ul><p><br></p>