<p>Our client is seeking a Business Analyst to support and improve critical business systems for their team in Livonia, Michigan. This role partners with stakeholders across the organization to translate operational needs into effective system solutions, strengthen process performance, and help ensure reliable day-to-day application support. The ideal candidate brings strong analytical ability, hands-on business systems experience, and the communication skills needed to guide users, vendors, and project teams through enhancements and issue resolution.</p><p><br></p><p>Responsibilities:</p><p>• Act as the primary internal ERP resource, providing functional expertise and day-to-day guidance on system capabilities and usage.</p><p>• Lead business systems integration activities related to newly acquired operations, coordinating requirements, workflows, and implementation efforts across teams.</p><p>• Partner with stakeholders to identify business needs, document requirements, and translate them into practical system configurations and process improvements.</p><p>• Evaluate existing workflows, refine system processes, and support the design and maintenance of efficient, scalable business operations.</p><p>• Safeguard system reliability and data integrity by monitoring performance, investigating issues, and driving timely resolution of defects or disruptions.</p><p>• Support software updates, patches, and ongoing maintenance while helping plan and execute testing activities such as user acceptance, performance, usability, and security validation.</p><p>• Gather feedback from end users, troubleshoot functional concerns, and deliver high-quality support to improve system adoption and effectiveness.</p><p>• Work closely with cross-functional teams and external vendors to implement enhancements, address bugs, and recommend solutions that align with business goals.</p><p>• Create and maintain documentation for integrations, configuration changes, incidents, and operating procedures, and provide training sessions or demonstrations for users.</p><p>• Contribute to larger initiatives by managing assigned project work, tracking deliverables, and applying accessibility, compliance, and security standards in system-related activities.</p>
<p>Our client, a Nationwide benefits consulting organization, is seeking an IS Analyst to support and maintain their core IT infrastructure. The IS Analyst II supports and maintains IT infrastructure, ensuring systems, networks, and applications run reliably. This role serves as a key point of contact for end users and contributes to security, virtualization, and collaboration tools.</p><p><br></p><p>Key Responsibilities</p><p><strong>Infrastructure & Hardware Support</strong></p><ul><li>Install and maintain desktops, servers, and network equipment</li><li>Support telephony, printers, and endpoint devices</li><li>Troubleshoot hardware and connectivity issues</li></ul><p><strong>Server & Application Support</strong></p><ul><li>Maintain server operating systems and applications</li><li>Manage user accounts, storage, and backups</li><li>Install, update, and troubleshoot end-user applications</li></ul><p><strong>User Support</strong></p><ul><li>Act as primary IT contact for assigned locations</li><li>Diagnose and resolve hardware, software, and network issues</li></ul><p><strong>Security & Compliance</strong></p><ul><li>Monitor systems for security risks and vulnerabilities</li><li>Assist with incident response and remediation</li><li>Support audits and ensure compliance with IT security policies</li></ul><p><strong>Virtualization & Systems</strong></p><ul><li>Support virtual desktops, servers, and hypervisors</li></ul><p><strong>Collaboration Tools</strong></p><ul><li>Implement and maintain collaboration platforms</li><li>Provide user training and documentation</li><li>Integrate tools with email, phone, and other systems</li></ul><p><br></p>
<p>We are looking for an experienced Director of Data & Analytics to oversee and optimize database systems and related technologies within our organization. The ideal candidate will bring expertise in Active Directory, Citrix technologies, and desktop administration, ensuring seamless operations and robust technical support. This role requires a proactive approach to managing computer hardware, remote desktop support, and system performance.</p><p><br></p><p>Responsibilities:</p><p>• Manage and maintain database systems to ensure optimal functionality and security.</p><p>• Oversee Active Directory configurations and troubleshoot related issues.</p><p>• Administer Citrix technologies to provide efficient and reliable access to applications.</p><p>• Supervise desktop administration tasks, including software installations and updates.</p><p>• Ensure the proper functioning of computer hardware through routine checks and timely repairs.</p><p>• Provide remote desktop support to address user issues and resolve connectivity challenges.</p><p>• Monitor system performance and implement improvements to enhance efficiency.</p><p>• Collaborate with IT teams to design and implement technology solutions that meet organizational needs.</p><p>• Develop and enforce policies for data management and system usage.</p><p>• Train and mentor team members to align with best practices and emerging technologies</p>
We are looking for an Innovation + Insights Analyst to play a pivotal role in delivering data-driven insights that enhance our understanding of members and markets. In this position, you will collaborate with cross-functional teams to inform strategic decisions about products, experiences, and member engagement. This role offers the opportunity to influence business strategies by transforming complex data into actionable insights.<br><br>Responsibilities:<br>• Utilize data tools such as Alteryx, Power BI, and Microsoft Excel to analyze and visualize market trends, member behavior, and competitor insights.<br>• Act as the subject matter expert for Integrator Advance, managing data inputs, segmentation logic, and ensuring data accuracy.<br>• Develop and maintain automated workflows and data pipelines to streamline reporting and integrate disparate data sources.<br>• Partner with stakeholders across departments to identify key questions and provide data-driven insights for improved decision-making.<br>• Translate complex datasets into clear, actionable summaries and visualizations tailored for non-technical audiences.<br>• Research and recommend innovative tools, external datasets, and methodologies to enhance analytical capabilities.<br>• Collaborate with marketing and innovation teams to define audience segments, target opportunities, and evaluate campaign performance.<br>• Continuously analyze data to uncover unmet member needs, product gaps, and engagement opportunities.<br>• Present insights and strategic recommendations to leadership through clear and compelling presentations.
<p>The MES Analyst is responsible for the implementation, support, configuration, optimization, and continuous improvement of the MES System (Solidat). This role acts as a liaison between Manufacturing, Quality, Engineering and IT to ensure accurate data capture, system reliability, and alignment with production and compliance requirements.</p><p><br></p><p>Responsibilities:</p><p>· Support daily operations of the MES, ensuring system availability, accuracy, and performance</p><p>· Configure and maintain MES workflows, routings, and production parameters</p><p>· Partner with Manufacturing, Quality, Engineering and Materials to gather system requirements and translate them into MES solutions</p><p>· Troubleshoot MES issues, perform root cause analysis, and implement corrective actions</p><p>· Support system integrations with ERP, PLCs, and other manufacturing systems</p><p>· Create and maintain MES documentation, including SOPs, work instructions, and system configurations</p><p>· Support data integrity, traceability, and electronic batch records where applicable</p><p>· Develop and deliver MES reports, dashboards, and KPIs to support manufacturing performance</p><p>· Train end users and provide ongoing system support</p>