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2 results for Customer Service Representative in Lansing, MI
- Lansing, MI
- onsite
- Temporary to Hire
- 14.25 - 15 USD / Hourly
- <p>We are looking for a customer-focused, detail-oriented individual to join a communications team in Lansing, Michigan as a Contract to Permanent Customer Service Representative. This opportunity is well suited for someone who enjoys speaking with people, gathering information accurately, and delivering a positive experience in a high-volume call environment. No prior experience is required, but candidates must be available to work 32 to 40 hours each week and commit to a minimum of 32 hours through a self-scheduled shift structure. Shifts during the week are between 12pm and 8pm and there are Saturday and Sunday midday shifts as well.</p><p><br></p><p>Responsibilities:</p><p>• Handle incoming and outbound calls courteously while providing helpful support to customers and survey participants.</p><p>• Record responses, customer details, and other information carefully to maintain accuracy in data collection and order-related entries.</p><p>• Assist callers with questions, provide clear information, and guide conversations in a friendly and efficient manner.</p><p>• Manage order entry and related updates by entering information into company systems with attention to detail.</p><p>• Schedule work hours within available operating windows and consistently meet the required weekly hour commitment.</p><p>• Maintain productivity and quality standards while working in a fast-paced call center setting.</p><p>• Communicate clearly across a wide range of customer interactions and adjust approach based on the needs of each call.</p>
- 2026-05-15T00:00:00Z
- Lansing, MI
- onsite
- Temporary / Contract
- 14.25 - 22 USD / Hourly
- We are looking for a Customer Service Representative to join a healthcare organization in Lansing, Michigan on a Contract basis. In this role, you will serve as a reliable point of contact for internal employees, helping resolve day-to-day support needs while delivering responsive, detail-oriented service. This position is well suited to someone who is comfortable with technology, communicates clearly, and can manage a variety of service requests in a fast-paced environment.<br><br>Responsibilities:<br>• Respond to internal employee inquiries by phone and other support channels, providing timely assistance with help desk-related issues.<br>• Troubleshoot basic technical concerns and guide users through solutions or escalate more complex problems when needed.<br>• Coordinate office move activities, ensuring employees receive the support and information needed for smooth workspace transitions.<br>• Document service interactions, update request details accurately, and maintain organized records of support activity.<br>• Deliver high-quality customer service during each interaction, balancing efficiency with clear communication and empathy.<br>• Handle inbound and outbound communications to follow up on open requests, clarify issues, and confirm resolution.<br>• Use Microsoft Office and related tools to track tasks, prepare updates, and support daily administrative needs.
- 2026-05-13T00:00:00Z