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2 results for Customer Support Engineer Ent in Kennesaw, GA
- Atlanta, GA
- onsite
- Temporary / Contract
- 80 - 95 USD / Hourly
- <p><strong>Overview</strong></p><p>We are seeking an experienced <strong>Oracle Accounts Payable (AP) Production Support Engineer</strong> to support a mission-critical Oracle financial environment during a large-scale enterprise integration and stabilization effort. This role will focus on production support for AP invoice processing, Oracle AP integrations, Chart of Accounts validation processes, batch processing operations, and application troubleshooting.</p><p>The ideal candidate will have experience supporting Oracle AP environments, financial system interfaces, and integrated invoice processing workflows. This individual will serve as a key resource responsible for ensuring the timely and accurate processing of vendor invoices and maintaining operational stability across AP-related applications and integrations.</p><p><br></p><p><strong>Responsibilities</strong></p><ul><li>Provide day-to-day production support for Oracle Accounts Payable (AP) applications and related financial processes</li><li>Support vendor invoice processing workflows utilizing custom batch processes, API integrations, and Oracle AP functionality</li><li>Monitor and troubleshoot invoice ingestion and processing issues</li><li>Investigate and resolve invoice validation failures, workflow exceptions, and processing errors</li><li>Support Chart of Accounts (COA) batch processes that validate financial data prior to invoice posting</li><li>Coordinate resolution of issues impacting successful invoice processing and financial transaction flow</li><li>Support a custom .NET application used for vendor invoice management and integration with Oracle</li><li>Monitor and troubleshoot API-based integrations and batch jobs supporting AP operations</li><li>Partner with finance, accounting, infrastructure, and application support teams to investigate production issues</li><li>Perform root cause analysis and implement corrective actions to reduce recurring incidents</li><li>Assist with testing, validation, deployment support, and hypercare activities related to system changes and conversion events</li><li>Document support procedures, recurring issues, and operational support processes</li></ul>
- 2026-11-13T00:00:00Z
- Atlanta, GA
- onsite
- Temporary / Contract
- 35 - 40 USD / Hourly
- <p><strong>Overview</strong></p><p>We are seeking an experienced, customer-focused IT Support Specialist to support attorneys, legal assistants, and business professionals in a fast-paced law firm environment. This role is responsible for resolving hardware, software, Microsoft 365, and legal technology issues while delivering exceptional customer service and supporting the adoption of new technologies.</p><p>The ideal candidate will have strong experience with <strong>Microsoft 365, iManage Cloud, Litera products, Windows endpoint support, and legal technology platforms</strong>. Prior law firm experience is required.</p><p><br></p><p><strong>Responsibilities</strong></p><ul><li>Provide remote and onsite technical support to attorneys, legal assistants, and business professionals.</li><li>Troubleshoot hardware, software, endpoint devices, plugins, peripherals, networking, VPN, Wi-Fi, and connectivity issues.</li><li>Manage incidents and service requests through the ticketing system, escalating when appropriate.</li><li>Support Microsoft 365 applications, identity services, collaboration tools, Microsoft Copilot, MFA, device enrollment, user access, and account administration.</li><li>Perform basic Azure AD/Active Directory administration, including password resets and user account support.</li><li>Configure, deploy, maintain, and troubleshoot Windows laptops and desktops.</li><li>Support legal technology platforms including <strong>iManage Cloud, Litera products, BigHand, Docket Enterprise, DocuSign, Adobe Acrobat Pro, and Harvey AI</strong>.</li><li>Assist attorneys and staff with document management, document creation, workflow tools, and software integrations.</li><li>Coordinate with software vendors to troubleshoot and resolve application issues.</li><li>Create and maintain technical documentation, knowledge base articles, ticket notes, and support procedures.</li><li>Participate in technology rollouts, office upgrades, and continuous process improvement initiatives.</li></ul>
- 2026-11-06T00:00:00Z